Wish Discovery Coordinator

Make-A-Wish UK is looking for a Wish Discovery Coordinator who has experience managing volunteers, ensuring an excellent service is given at all times, and confident with data entry using CRMs, ensuring that attention to detail is of a high standard. 

Volunteers play a vital part in enabling us to provide a magical wish journey experience for our wish children and their families. The Wish Discovery Coordinator role will be responsible for managing and engaging our network of Wish Makers, Wishgranting Office Volunteers and Interpreters, in line with our values and behaviours.  The Wish Discovery Coordinator will be responsible for ensuring we are providing fully inclusive tools and resources to enable Wishgranting-related volunteers to conduct their roles. This role will support the wish journey process and will be ensuring set targets for Wishgranting volunteer activities are met. 

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.    

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child. 

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish. 

You can find the full job description for this role here.

Key Responsibilities: 

• You will be managing a caseload of up to 200 active volunteer activities across the Wishgranting process at any one time, ensuring Wishgranting volunteers have resources they need to conduct their role.

• You will be supporting the wish journey process by Wishgranting managing volunteers to ensure they are reaching agreed KPIs. 

• You will be responsible for accurate data entry using our CRM systems, ensuring a high level of attention to detail and following data privacy and safeguarding guidelines.

• You will assist in the development of tools and resources, including ensuring training is up to date and relevant in-line with any changes within the wish journey.   

• You will be responsible for enganging our Wishgranting volunteers, through following a clear engagement plan to reduce the attrition of Wishgranting volunteers.

• Communication is a key part of the role and you will be engaging frequently with Wishgranting volunteers, ensuring a high-quality experience.

To be successful in this role, you will need: 

• Experience managing and supporting a network of volunteers, ensuring agreed targets are met.

• Experience with accurately collating and processing data using CRM systems.

• To confidently follow data privacy and safeguarding guidelines.

• As each wish is unique, yaccurate record keeping, data privacy and safeguarding are essential. 

• You will need to have experience in communicating with various stakeholders and be able to organise and prioritise your workload.  

• You will need to be able to confidently share ideas to ensure a high-quality experience and to work on your own initiative without supervision. 

• You will need experience in using Microsoft Apps, including Microsoft Teams, Word, Excel and PowerPoint alongside experience in using a CRM system, preferably Salesforce.  

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.   

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.  

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.