Customer Support Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Commercial Bid Writing
£60,000 - £80,000 per Annum
Location; Hybrid
United Response are not just a social care provider – We are a charity dedicated to championing the rights of people who have learning disabilities, Autism and complex needs to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
Key Purpose of the role
As a Head of Commercial Bid Writing, you will lead the bid writing team to write multi-million-pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.
Working closely with the Associate Director of Business Development, Senior Relationship Managers, operational subject matter experts you will ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes. You will articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand that will lead to significant income growth. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income. You will lead on the development of comprehensive blue prints for each of our contracts, which will include:
- Rigorous and comprehensive cost benefit analysis for all of our services and bids.
- Comprehensive budgets for bids to ensure that the ROI is met and that the contract is sustainable in the long terms.
- A full risk assessment for the contract to inform decision making for a bid no bid scenario.
Who you are
To be successful, you will have experience of writing bids and frameworks in the social care sector alongside the ability to lead on the development of comprehensive blue prints for contracts. You will have experience of leading and developing rigorous and comprehensive cost benefit analysis for multi million pound contracts and tenders and comprehensive budgets for bids to ensure that the ROI is met.
You will have leadership and motivational experience with a multicultural staff team with the ability to create a high performance environment, while setting and monitoring measures that reflect the corporate objectives and customer goals.
Please refer to the full Job description and person specification attached
Who is United Response?
United Response is a leading national charity. We were founded in 1973 with just one service in West Sussex. We now support around 2,000 people, work in 400 locations across England and Wales and employ more than 3,500 staff. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED.
United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and or physical disabilities.
We reserve the right to close this advert before the closing date - therefore don't delay, submit your application today!!
The client requests no contact from agencies or media sales.
Are you a skilled Business Process Analyst who is keen to be at the heart of shaping our services? Would you like to make a meaningful impact to our beneficiaries in a role which is essential for driving and embedding change?
Together, the team in the Transformation Management Officer (TMO) takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.
With a growing number of strategic programmes, our TMO has recently embarked on a journey to expand as a function. We are currently seeking a dynamic Business Process Analyst to play an integral role in strengthening our Poppy Appeal.
Working with an experienced team, your role will be focussed on supporting a programme of works seeking to modernise and enhance the sustainability of our annual Poppy Appeal. You should have demonstrable experience of operating on multiple projects simultaneously and be highly competent in Business Analysis techniques such as end-to-end business process definition and translating business demands / user stories into implementable functional requirements.
Some of the key areas of responsibility include:
· Lead on the elaboration of existing end-to-end business processes to provide valuable insights.
· Challenge traditional processes and design sustainable solutions for an enhanced customer experience.
· In collaboration with subject matter experts, identify opportunities for efficiency and alteration through process review.
· Collaborate with key stakeholders, and team members across the business to ensure specifications meet customer demand and result in high-quality outcome.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including to our London, Haig House, head office. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Friday 12th July 2024
Interview Date(s): virtual interviews week commencing 15th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The client requests no contact from agencies or media sales.
Reporting to: Head of Services
Salary: up to 40k based circa on capabilities and experience
Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!
Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.
About Mind in Tower Hamlets, Newham and Redbridge
Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.
We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.
About the Role
Role Overview:
As a key member of our team, you will:
- Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
- Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.
- Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.
- Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.
We Would Love to Hear From You If You Have:
- Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
- Leadership Skills: Proven experience in leadership and people management.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Relationship Building: Ability to build strong and enduring relationships with a range of partners.
- Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
- Budget Management: Experience working within agreed budgets and managing resources effectively.
- Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
- Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
- Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
- Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.
The closing date for applications is Wednesday 15th July at 23.59hrs
If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group.
Our Commitment
MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Manager
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Corporate Partnerships Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Corporate Partnerships Manager, you will identify and approach businesses that wish to support a Yorkshire charity and contribute to the advancement of worldwide research to find cures for cancer. You will build strong, ongoing partnerships with businesses and their employees based upon a mutual desire to help each other meet goals and objectives
Supporting the Head of Fundraising, you will develop Yorkshire Cancer Research’s portfolio of business partnerships and deliver exceptional levels of tailored engagement and stewardship.
Specifically, you will:
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Build an in-depth knowledge and understanding of businesses motivations and requirements of a charity partner. Translate these insights into compelling and attractive offers for potential charity partners.
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Work with colleagues across the charity (e.g. in the marketing and the events teams) to create offers that can be clearly and convincingly presented to businesses (e.g. Corporate Social Responsibility fulfilment, charity of the year, employee talks about cancer, team-building fundraising events, support for cancer awareness months and payroll giving).
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Oversee the delivery of events and campaigns, ensuring the needs and expectations of businesses are properly understood by internal stakeholders and can be achieved.
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Research Yorkshire businesses to identify those (target organisations) that share the charity’s values and ethos, then approach these organisations to develop a pipeline of partners with the potential to form lasting, mutually beneficial relationships.
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Meet with leaders of target organisations to listen to what they require of a charity partner and establish whether Yorkshire Cancer Research can fulfil their needs.
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Develop high quality proposals and plans to support business partners with activities that will appeal to them based upon their needs and specify the support Yorkshire Cancer Research expects so that the partnership will prove mutually beneficial.
About You
To be considered for this role, you will need:
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To have a degree or equivalent qualification in a relevant discipline, or
proven experience working in a similar role at a similar level.
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To have experience of relationship-building, preferably with senior business leaders.
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To have experience of planned and delivered activities and events for third parties.
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To have experience of working collaboratively and effectively in a matrix-management organisation.
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To have experience of listening to customers to understand their pain points and needs and developing manageable and profitable solutions to address their needs.
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To have experience of working with databases and CRM platforms (e.g. Access or Raiser’s Edge).
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To have excellent customer service delivery.
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To have excellent interpersonal skills with the ability to build strong relationships and ongoing partnerships.
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To be happy to work independently and ask for support where it is needed. Also likes to work with, and support, colleagues as part of a team working towards a common goal.
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To have excellent verbal and written communication capabilities, with an ability to use active listening skills, and write professionally and appropriately for the audience.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Become a key player in our ambitious social enterprise which helps parents progress their careers and ultimately address gender equality in senior leadership.
Enjoy the benefits of a fully flexible, remote role within a fast-paced, inclusive and forward-thinking organisation.
Salary: £28,000 Full-time equivalent
Contract: 2.5 days per week, permanent, open to any form of flexible and
remote working (e.g., term-time only contract, job share, etc.).
Location: Remote, any UK location. You will be joining us for meetings in
London approximately once every two months (travel paid).
The job in a sentence
You will help grow applications to our award-winning Leaders Plus Fellowship programme by supporting our Digital Marketing Coordinator in effective marketing.
Job purpose
Are you passionate about helping leaders with young children advance to senior leadership roles whilst being present with their children? Are you an excellent comms all-rounder who enjoys working in a fast-paced environment, can repurpose content and doesn’t mind getting stuck into data management? If so, we want you on our team!
We are seeking a dynamic and highly organised Digital Marketing Executive who enjoys working collaboratively and getting stuff done.
Apply: Cover letter (max 1 page) and CV (max 2 pages) outlining how you fulfil the key requirements of the role and answering the following two questions:
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What attracted you to apply for this role?
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What top 5 successes do you bring where you could apply the learning to this role?
Please include the following with your application:
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A piece of writing you have produced for the web.
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A social media post you have created.
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Any additional skills, such as technical expertise or video editing experience. Feel free to include the type of platforms you have been working with e.g. Mailchimp.
Closing date: 15 July midnight
Interviews: 22 and 23 July
Ideal start: As soon as possible but we can wait for the right candidate
Questions to: Our central office e-mail address which can be found via our website.
We welcome applications to this Digital Marketing Executive role from all interested candidates regardless of gender, race, sexual orientation, disability, or family circumstances. We particularly welcome applications from colleagues currently underrepresented in our team including those who identify as from a minority group.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
What we do
Leaders Plus is an award-winning social enterprise dedicated to supporting leaders with babies and young children to progress in their leadership careers. Our flagship intervention is a 9-month award-winning Fellowship Programme for working parents which leads to promotion and therefore gender equality at the top.
Our social enterprise is at a crucial stage of growth, having grown steeply over the past years and this role will be critical in helping us to scale further. You will join a small team consisting of our CEO & Founder, our Programme Officer and Programme Coordinator who deliver the programme, a Digital Marketing Officer and an Executive Assistant, and a team of 6 freelancers who deliver our programmes and yourself. We value making a difference, excelling at work and enjoying our time off – at the moment we all work part-time and at the moment we are all off on Fridays.
Key Responsibilities
Things you will lead on as Digital Marketing Executive include:
Website Management: Keep our website updated to attract inquiries from employers and parents who are committed to gender equality and want to join our Fellowship.
Social Media: Schedule content on LinkedIn, Twitter/X, and Instagram. Engage with our community and key contacts to spread our mission.
Content Repurposing: Support with writing and adjusting copy that resonates with our audience, focusing on their needs and our mission.
Email Marketing: Manage and update our email lists on Mailchimp and our CRM system, ensuring our message reaches those who care about gender equality.
Showcase impact: Support with conducting research and or recording case studies or testimonials.
Outreach and PR: Ask other organisations and senior leaders to support our work and share what we do.
Podcast administration: Help produce the podcast, including asset creation e.g. socials, liaising with guests but not editing the podcast.
Team Support: Assist with research and support our communications team in various tasks to further our mission.
This role reports into the Digital Marketing Coordinator.
Questions about becoming our Digital Marketing Executive?
We’d love to hear from you. Get in touch via our central office e-mail address which can be found via our website.
We would love to meet:
(Please do apply even if you don‘t fulfil all criteria – some of our strongest applications in the past have been from surprise candidates!)
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You have experience in email marketing, social media content creation.
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You are highly organised and self-motivated, able to prioritise and juggle a varied and fast-paced workload. We know that when we ask you to do something, you get it done quickly or communicate proactively if priorities need to shift!
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You are extremely results-oriented and keep your focus on how many people apply to the programme (which is critical to how many people we can help get to senior leadership). You always ensure that you spend your time on tasks that get employers to work with us or get individuals to apply.
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You are resourceful and able to repurpose content in a way that is useful to employers and working parents.
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You take initiative and seize opportunities to achieve team goals. We know that when you are clear on our team goals, you will help us achieve those without us telling you every detail of what you need to do.
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You write good emails and can write solid content. We can tell you loosely what we want to communicate and you’ll write something which is clear and focused on the needs of the audience.
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You bring data management and technical communication skills. Because you own your work, we can let you get on with the job and you’ll remind us what needs to get done - we don’t need to follow up with you!
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You thrive in a dynamic environment and enjoy juggling things on multiple fronts. We know you are in control of your workload and will get things done, or otherwise let us know if we need to drop or change things.
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With a flexible and ‘can do’ approach. Things change quickly here and you aren’t fazed by that!
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You are good at managing upwards and working with a remote team. You tell us what you need from us and remind us when we forget!
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You are a team player committed to working collaboratively to achieve results. We are all working for the same thing and we will shift what we do if necessary to support the team goal. You’ll ask for help if needed and offer that help, too.
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You are excited to work in a small organisation and an entrepreneurial culture, willing to learn and get involved in activities outside of role remit when required
The client requests no contact from agencies or media sales.
A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. 30% of major trauma patients acquire a physical disability, and there is a 40% increased chance of mental health difficulties following major traumatic injury. Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury.
Do you want to join the team that raises invaluable income to fund the practical and emotional support to enable patients to navigate the challenge of the life that lies ahead?
We are looking for a Fundraising Assistant to join the small but mighty fundraising team at Day One Trauma Support and do just this, could that be you?
The Role
As Fundraising Assistant, you will be a pivotal part of the team – helping to raise the profile of the charity, growing their supporter network and generating income. This is a varied role and a fantastic opportunity to develop your experience and skills working in the charity sector.
Main duties include:
- Delivering exceptional donor care and stewardship.
- Dealing with enquiries and administrative tasks efficiently and accurately.
- Managing the supporter database, ensuring records are kept updated and that data policies and procedures are adhered to at all times.
- Supporting the fundraising team with planning and delivery of events, as well as attending events to assist on the day as required.
- Creating engaging content for Day One’s social media channels.
The Person
We are looking for someone with exceptional customer service skills, and experience of working in a customer facing role. You must be enthusiastic, passionate and hard working. We are also looking for someone who has experience working towards and meeting/exceeding set targets. A knowledge of using social media and great attention to detail is key.
If this sounds like you, and you are eager to join the team at Day One Trama this could be the hugely rewarding next step in your career!
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team. This organisation has a range of benefits and promotes a culture that ensures all staff feel valued and respected, but also supported in their roles.
The position will be home based and require regular travel to Leeds, and further afield as required. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need.
How To Apply?
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Youth Mentor to join our CYP team.
Do you want to support children and young people (CYP) with mental health concerns?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health? If the answer to all of these is yes, we want to hear from you.
Job title: Youth Mentor (Mental Health)
Reference: 216
Salary: £23,496-£25,000 Per Annum, pro rata (7.5 hours per week)
Working pattern: 7.5 hours per week (Hours to be split across two weekdays from 3:00pm onward).
Working base: Ware Wellbeing Centre or Bishops Stortford Wellbeing Centre – mostly covering East Hertfordshire with occasional cross-county travel.
Contract Length: 9 months fixed term contract, with the possibility of extension
About the Project
Our Future Youth service provides one to one mentoring support, delivered face-to-face in the community for a period of up to 6 months (depending on the needs and goals of the young person).
This service is available to young people aged 12-18 who are living in East and North Hertfordshire (or attending a school in this area), who are experiencing mental health problems.
Service Objectives
The objectives of Hertfordshire Mind Network’s Future YOUth service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues in Hertfordshire.
- To provide high quality 1:1 face-to-face mentoring support, tailored to the individual and incorporating all facets of the young person’s life.
- To be a key service within the CYP MHS system, offering and increasing early access to community based help regarding mental health and emotional wellbeing.
Purpose of Post
The key purpose of this post is to be an integral member of staff delivering the Future YOUth mentoring service. You will provide 1:1 mentoring support for children and young people aged 11-18 who are currently facing mental health problems. Our mentoring service provides 1:1 mentoring support face-to-face in the community for a period of up to 6 months, depending on the needs and goals of the young person. Our mentoring approach is centred around combining practical and emotional support to aid young people in reaching their goals associated with their mental health and emotional wellbeing.
Your role as a Youth Mentor will be to meet young people on a weekly basis and offer 1-1 support aligned with their needs, building a strong working relationship whereby the young person is empowered to overcome the barriers they currently face. You will also build strong working relationships with the network of people around the young person (e.g. parent/carer, school, statutory professionals) to ensure the best outcomes for the young person and that their needs are advocated for. Flexibility is central to our mentoring approach and mentoring sessions may vary in their format depending on the young person’s circumstances and goals. We give young people choice in how they are supported.
We offer:
- Annual leave entitlement of 22 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is: Wednesday 17th July 2024 at Midnight
Interviews will take place on: Monday 22nd July 2024
Please note: We may close this advert early if we have sufficient applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
If you want to be part of a team that delivers sector leading mass participation events then we’d love to hear from you!
This role is focused on the project management and delivery of our wear it pink campaign. Along with the mass participation manager, this role will play a key part in the planning and execution of wear it pink, with a focus on the design and development of our supporter journeys.
With support from the mass participation manager, you’ll be responsible for building and executing a wear it pink supporter journey that looks to maximise income from our registrants as well as create strong relationships and repeat participation. You’ll also be responsible for other exciting projects throughout the campaign such as the fundraising pack development, content creation and working with teams across the organisation to deliver the campaign.
This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector.
About you
We’re looking for a passionate, organised and creative individual who works well as part of an ambitious and determined team. You’ll understand fundraising events with excellent multi-tasking skills and attention to detail.
An interest in delivering excellent supporter stewardship to help develop long-lasting supporter relationships.
You’re helpful and collaborative and can build excellent working relationships with other team members.
Above all, you’re determined and passionate to help achieve the team’s and organisation’s goals.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am Tuesday 9 July 2024
Interview date Week commencing 15 July 2024
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based at one of the Wales offices (Cardiff, Newport, Swansea or Wrexham)
Ref ADM-241
Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage?
If so, St Giles is looking for a highly motivated Personal Wellbeing Administrator to join our team and provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.
Developing and maintaining an Estates log and diary to ensure the team always have an approved site to meet service users in mandated locations when needed and providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties.
What we are looking for
- Experience of managing Customer Relationship Management systems, including inputting data and creating reports
- An understanding of the barriers faced by people with complex and multiple needs
- Knowledge of Trauma Informed practice and how to apply it in supporting service users
- Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on, including financial expenditure
- Impressive prioritisation relationship-building and interpersonal abilities
- First-class communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work
Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues, In addition to this, they must also undergo HMPPS vetting.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 21st July 2024 @ 23:45 Interview date: 30th July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
My client is the leading charity stopping the heartbreak and devastation of baby loss and making pregnancy and birth safe for everyone. Working across the whole pregnancy journey, the organisation funds ground-breaking research, campaigns for changes to maternity care and provides expert information and support.
At present they are looking to appoint an interim Deputy Director of Finance to provide maternity cover for the permanent postholder and support the organisation with the implementation of a new and ambitious strategic plan.
Key responsibilities:
- Ensuring an effective and smooth running finance function, meeting all statutory and management reporting requirements.
- Embedding a customer focused finance business partnering approach to finance and its budget holders.
- Overseeing a team of 3, embed a true team culture ensuring balanced workloads, personal development and colleague engagement are at the highest levels
The successful candidate will be a fully qualified accountant and have previous experience of working at this level within a finance function. With substantive experience in both financial and management accounts, you will possess excellent communication skills and be able to convey complex financial information. You will be an empowering leader with strong coaching skills, and the ability to develop and inspire others.
My client offers a flexible hybrid working policy, with 2 days a week in their London office.
Disability Solutions West Midlands are seeking to recruit a Welfare Benefits Caseworker to support people with disabilities living in Stoke-on-Trent to secure appropriate welfare benefits and to challenge unfavourable benefit decisions. Based at Disability Solutions HQ (North Staffordshire Medical Institute in Hartshill), the successful candidate will have proven successful experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system. The successful candidate will have a full driving licence and daily use of a car.
Role responsibilities:
· You will be supporting people with disabilities and their families to claim disability-related welfare benefits.
· Help to challenge unfavourable benefit decisions in preparation for appeals.
· Through your work, identify wider services and signpost / refer people with disabilities to teams and services that can support them.
About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.
DSWM Advice Team - providing advice, guidance, information, and representation for people with disabilities, and their carers, living within the city of Stoke-on-Trent. Our service utilises a range of approaches to best suit the specific needs of clients, including telephone contact, face-to-face interviews and outreach clinic visits.
Please refer to the full job description attached below.
Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:
“What are the main issues facing people with disabilities and long-term health conditions in Stoke-on-Trent, and how has Welfare Reform impacted upon their lives?”
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Promote and empower people living with disability by providing advice and information, education and assistance to facilitate choice and independence.
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The client requests no contact from agencies or media sales.
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Domestic Abuse Caseworker
Reference Number: 221
Reports to: Team Leader - Domestic Abuse Service
Hours: Part Time / 22.5 Hours
Based: Watford / Three Rivers Base closest to home
Salary: £25,000 - £26,000 per annum, pro rata
About the Service
Hertfordshire Mind Network has had a Domestic Abuse Service in Three Rivers since 2017. The aim of the Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.
About the Role
You will be line managed by the Domestic Abuse Service Team Leader for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.
Key Responsibilities
- Support the wellbeing of clients who are affected by domestic abuse.
- Improve risk management and safety for clients
- To remain a source of independent support for all clients
- Contribute to a reduction in repeat victimisation
- Reduce the number of victims withdrawals of witness statements
- Increase the reporting of children at risk of harm
- Put any necessary safeguards in place
- Increase successful court outcomes by proactively supporting clients
- Work with other professionals e.g. police, health, social care, housing, and signpost and liaise with such agencies as necessary
- To agree and record safety plans made with clients as well as suggesting other alternate appropriate areas of support to ensure clients are receiving some sort of support or engagement with services.
- Receive referrals and undertake appropriate risk assessments and make direct contact within 48 hours of referral.
- To refer to the Multi Agency Risk Assessment Conference (MARAC) if required and local IDVA service.
- Work with the wider team within Hertfordshire Mind Network and support clients in accessing additional support e.g. counselling, peer support, employment support and self-development courses.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 5th July by 5pm.
Interviews shall take place on Friday 12th July at our Watford Wellbeing Centre.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Our Business Engagement Coordinator plays a key role in developing and implementing a compelling package for organisations to support FareShare GM (FSGM) which includes running corporate days (onsite team building and volunteering) as well as other ways for organisations to engage with us such as sponsorship, fundraising activities, events and so on.
Alongside helping develop funding packages that support our important work, you'll take a proactive lead in coordinating the activities of our corporate partners and helping us identify new partnerships. You'll build and maintain positive relationships with all our stakeholders including FareShare UK, our customers and the wider community to optimise the benefits of corporate engagement activities.
The successful candidate will need to:
- have proven experience in building relationships with external stakeholders
- have strong communication skills including creating and giving presentations and writing compelling content for external audiences
- have a proven ability to work independently, set priorities and manage deadlines
- be able to work calmly and efficiently in a busy office environment
- have experience gathering, maintaining and analysing data for reporting purpose
- be enthusiastic about what we do and be able to share that with others
- have strong IT literacy and numeracy skills
Hybrid/Flexible working is available on discussion with the hiring team but must be based in the Manchester area
After you click "apply" you will be sent an application pack with further details about applying for the role.
The client requests no contact from agencies or media sales.
About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
We want to help charities become more resilient so they can thrive beyond the lifetime of our relationship. We do this is by helping our charity partners identify their development goals, sharing our tools and resources and drawing on our connections with Lloyds Banking Group and other partners.
We are now accepting applications for local Development Partners to bring specific areas of skills and expertise.
The Role
As a Development Partner, you will provide bespoke organisational development support that is tailored to the needs of small charities. Support will be delivered either face to face or online, dependent on the needs of the organisation.
Please note: this recruitment exercise is aimed at people who are independent freelance consultants and not regional/national organisations.
About You
To be considered as a Development Partner, you will need:
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A strong understanding and commitment to Equity, Diversity and Inclusion (EDI)
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Excellent communication skills with the ability to inspire, motivate and confidently work with charity leaders
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Demonstrable ability to offer direction that will successfully deliver results with vision, innovation, and resourcefulness
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Demonstrable experience of working in a charity environment and knowledge of the current challenges faced by small charities
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Ability to manage the momentum of organisational development work, whilst appreciating the constraints of small charities
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Demonstrable skill at building and maintaining effective relationships with clients including strong and open communication
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Strong organisational skills and the ability to effectively manage a portfolio of client work whilst delivering excellent customer service
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Demonstrable facilitation and training skills with the ability to deliver effective and engaging sessions face to face and remotely
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IT literate with experience of using a range of packages including email, databases and online tools for example, Zoom, Teams, etc.
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Demonstrate the Foundation’s values
The closing date for this vacancy is Monday 22 July 2024.
Interviews will be held in the week commencing 02 September 2024.
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information.
So, if you’re looking to develop your skillset as a Development Partner, please apply via the button shown.
We support small, local and specialist charities across England and Wales.
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The client requests no contact from agencies or media sales.