Business Process Analyst

Are you a skilled Business Process Analyst who is keen to be at the heart of shaping our services?  Would you like to make a meaningful impact to our beneficiaries in a role which is essential for driving and embedding change?  

Together, the team in the Transformation Management Officer (TMO) takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

With a growing number of strategic programmes, our TMO has recently embarked on a journey to expand as a function. We are currently seeking a dynamic Business Process Analyst to play an integral role in strengthening our Poppy Appeal.

Working with an experienced team, your role will be focussed on supporting a programme of works seeking to modernise and enhance the sustainability of our annual Poppy Appeal. You should have demonstrable experience of operating on multiple projects simultaneously and be highly competent in Business Analysis techniques such as end-to-end business process definition and translating business demands / user stories into implementable functional requirements.

Some of the key areas of responsibility include:

·       Lead on the elaboration of existing end-to-end business processes to provide valuable insights.

·       Challenge traditional processes and design sustainable solutions for an enhanced customer experience.

·       In collaboration with subject matter experts, identify opportunities for efficiency and alteration through process review.

·       Collaborate with key stakeholders, and team members across the business to ensure specifications meet customer demand and result in high-quality outcome.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including to our London, Haig House, head office. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:  Friday 12th July 2024

Interview Date(s):  virtual interviews week commencing 15th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.