Customer Support Jobs

As part of the wider Enterprise team, our Commercial Marketing Assistant will help devise and deliver marketing campaigns and strategies that will grow audiences and increase revenues across our key commercial income streams. The successful candidate will oversee, coordinate, and manage our commercial marketing channels concentrating on finding and developing new partnerships alongside the Head of Enterprise, marketing and promoting our major sites for partnership working with external organisations.

They will:

1. Assist in the production of marketing collateral and material for the B2B market and the promotion of the Champing brand.

2. Work alongside the Communications team to assist in drafting content and key messages for social media, websites and PR, all of which should adhere to CCT brand guidelines. Handle incoming commercial marketing enquiries as appropriate.

3. Liaise with prospective filming enquiries and work with the local teams to help deliver commercial filming contracts.

4. Build positive working relationships, with internal and external stakeholders, to build on existing opportunities, promote and drive engagement with commercial opportunities.

5. Conduct marketing and audience research, to help support and deliver future revenue growth and gather data to report against KPIs and targets.

6. Support in the delivery and wider administration of commercial operations, working with the Enterprise team and freelancers on the ground. The overarching goal will be to grow CCT's commercial revenues.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 15th July 2024.

The interviews will take place remotely, via Teams on Wednesday 24th July 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Facilities Manager in the delivery of planned, reactive maintenance and cleaning tasks.

The role will ensure a safe, clean and welcoming environment for residents, employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.

RESPONSIBILITIES & ACCOUNTABILITIES

• To support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.).
• Support Customer Services with planned room health & safety checks
• Support the delivery of first line response to reactive maintenance, cleaning and repairs.
• Minor building fabric spot cleaning, repairs, decorating tasks and plumbing repairs.
• Check of plant rooms and boilers for leaks and general condition
• Ensure equipment is well maintained, adequately stored and meets all safety requirements
• Ensure that all portable electrical appliances are tested as required
• Use a range of common hand and power tools to carry out your job as required
• Assist with inspection of the condition of the grounds, building and facilities
• General janitorial duties as requested.
• Ad-hoc porterage duties (moves and changes, furniture management and etc.).
• Maintain accurate digital documentation.
• Provide excellent customer service to residents, ensuring they are made aware of work order progress in a timely manner.
• Proactively walking the Communal Areas and all floors, reporting and following up on any health & safety, maintenance or cleaning issues
• Ensure the organisation’s Health and Safety procedures regarding Safety at Work are consistently implemented and followed.
• Contribute to Risk Assessment activities and implement appropriate actions.
• Monitor and liaise with Sub-Contractors ensuring good Health and Safety Practices are being carried out and quality of work is of high standard.
• Clear snow and grit paths during bad weather periods.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• Monitor and action tasks listed on in-house systems, in a timely manner, ensuring the key performance indicator requirements are in place.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

Experience

• Experience of risk assessment or a health & safety qualification
• Experience of building cleaning and maintenance, handyperson or caretaking duties.

Qualifications

• Building trade or health & safety/facilities management qualification

Skills & knowledge

• Good understanding of health and safety requirements within a building environment
• Good communication skills
• Good IT and systems skills

Abilities

• Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries
• Ability to manage own work load effectively and under pressure
• Ability to accurately input information on a database or information systems

Personal qualities

• Confidence to challenge where necessary in relation to property / security matters
• Diplomatic and tactful
• Patient and tolerant
• Self-motivated and enthusiastic
• Honesty, reliability and punctuality
• Good interpersonal skills

Desirable criteria

• Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Salary: £34,085.47 per annum

Location: Edinburgh (flexible working considered)

Hours: Full time (37.5 per week)

Contract: Permanent

Closing date: Wednesday 17th July at 11.30pm

Do you have some experience of advice work, preferably with a focus on housing issues, the ability to lead and motivate others, and a real desire to make structural change for those facing homelessness and poor housing conditions? Then join Shelter Scotland as a Senior Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.

About the role

You’ll be responsible for delivering high quality housing advice, advocacy and casework to clients in community settings and remotely in line with local pressing issues, and managing others in this. You will develop relationships within the sector to gather evidence and insights into the impact of the housing emergency, and using those insights to drive systems change. You will lead on the development and delivery of a programme of capacity building, ensuring other organisations have the skills to act on housing rights. Influencing a range of stakeholders and decision makers across the housing sector will be important too.

You will act as a leader within the project and the wider Communities Team to help deliver and evidence our strategy at an operational level. We will count on you to line manage, supervise, coach and mentor a housing rights worker.

About you

To succeed, you’ll need to have experience of working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. You’ll have a flair for leading and motivating others. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

Further information regarding skills and experience for this role is contained in the job description below.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement.

Your supporting statement should be no more than 1000 words, and should demonstrate how you meet the skills and experience outlined in the “About You” section of the job description, which can be downloaded below. Please provide specific examples (we recommend following the STAR format), and in addition to the skills outlined in the job description, please ensure you demonstrate how you address the following behaviour throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Hope for the Future is a Sheffield based charity which works to support constituents across the UK to secure greater and more ambitious action on climate change from national and local government - across all levels - by having effective conversations with their elected representatives.
With a strong vision, supportive working culture and the drive to make an impact, our team, who are located all across the UK, operate nationally at a grassroots level, linking constituents with their MPs and councillors, delivering training workshops and holding events. Our vision is to see politicians of all political persuasions joining together with communities across the UK to take decisive action on climate change.

About the role
We are seeking a Partnership Manager experienced in winning, developing and managing funding relationships (trust and foundations, corporate and paid delivery partnerships). 
Reporting to the Director of Income Generation, HFTF’s Partnership Manager will be an integral part of the Fundraising team responsible for growing and managing our partnerships, driving the charity forward, increasing impact, securing increasing and sustainable funding and engaging increasingly wider and more diverse segments of society, in our work - equipping citizens across the UK with the tools they need to have effective and impactful conversations with their local politicians on climate change and nature.

Combining exceptional fundraising knowledge and an ability to think innovatively and strategically, this role will be essential to establishing new funding from trusts and foundations, corporate and paid delivery partnerships and stewarding these towards longer term support for our vision - that together, communities and politicians secure a healthy planet for all.

Terms and conditions
Hours: Full time (35 hours) with the option for flexible working.We’d be open to a part time role for the right candidate. The role may require some evening and weekend work.
Pay: £33,920 - £37,736 per annum, plus £3k London Weighting for staff who live in the qualifying postcode areas.
Accountable to: Director of Income Generation
Benefits: generous 30 days annual leave (incl extra days for low carbon travel) plus 8 statutory bank holidays, employers’ Pension Contribution, Bike to Work Scheme, Season Ticket Loan Scheme, Well-being support, flexible working, hybrid working, enhanced maternity pay.
Location: Either our Sheffield office (Head Office) or remote anywhere in the UK.
National travel as required. Home-working/hybrid-working options/flexible working options can be agreed in line with the HFTF home-working/hybrid-working policy.
Contract type: Fixed term 12 month contract with opportunity to extend should funding allow.

This role is being advertised as a Charity Shop Assistant Manager but on appointment your job title will be Assistant Shop Manager.

We're looking for an inspirational person to join us as an Assistant Shop Manager in our Shelter Pop Up Shop in Eastleigh. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Description –Trusts and Grants Manager

Reporting to:  Senior Trusts and Grants Manager

Location: Hybrid / London Office

Contract: Permanent

Hours: 35 Hours

Salary: £39,414 - £41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s largest food redistribution charity, working with a network of 18 independent organisations to make sure good quality surplus food reaches people who need it most, rather than being wasted. We rescue food from farms, factories, supermarkets and food outlets and send it to almost 9,000 charities working on the frontline to support their communities. FareShare food nourishes people in need and connects them with vital support services to help them build a brighter future.

Every day, millions of people skip meals or go without any food, driven to food insecurity by the cost of living crisis. Yet at the same time, over three million tonnes of good to eat food goes to waste in the UK – enough for 7 billion meals.

 In 2023/24, FareShare redistributed enough food for almost 135 million meals, but we know there is more food out there that could be used to support communities in need rather than needlessly wasted. This is an exciting time to join FareShare, as we embark on a new, ambitious three-year strategy that will maximise the social and environmental impact of rescuing surplus food.

 
FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

 Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting frontline charitable organisations that tackle the cause and not just the symptoms of food poverty.

 Our Values: Passion – for our cause and the challenge that lies ahead.

Ambition – to go the extra mile and drive the change that must happen.

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries.

Collaboration – it’s only by working with others that we can be stronger.

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We are looking for an exceptional Trusts and Grants Manager to play a crucial role in ensuring the ongoing success and expansion of our partnerships with trusts, foundations and statutory givers. Working closely with the Senior Trusts and Grants Manager and four more team members, this new role will lead on nurturing high-value relationships with prospective trusts who have capacity to give large funding to FareShare.

As the cost of living crisis pushes millions into food insecurity, and the world is faced with a climate emergency, the difference you can make by joining the Trusts and Grants Team is substantial. Our dual social and environmental purpose has never resonated more with partners and we have just launched an ambitious strategy to double the number of meals we can provide, amplifying our impact and presenting a compelling case for support.

The Trusts and Grants and Manager will take on the management and stewardship of a diverse portfolio of high-value funding relationships, while developing new partnerships with a range of givers. The role will also be responsible for managing and developing a Trusts and Foundations Officer to support team objectives.

You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role, and you will be able to demonstrate strong relationship building and influencing skills.

Main areas of responsibility

• Build relationships with portfolio of five and six figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
• Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes developing relationships across the organisation to build a sound understanding of FareShare operations and where support is most needed
• Champion and input in to the teams prospecting process, using your own research and sector knowledge to take new opportunities from identification through to solicitation, particularly focussing on those with multi-year and high value potential.
• Develop innovative and personalised stewardship plans, in collaboration with senior colleagues when appropriate, to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
• Provide supportive management to a Trust and Grants Officer, offering regular advice and guidance, identifying opportunities for development and monitoring performance objectives in line with the organisational and team strategy.
• Play an active role in developing and delivering the Trusts and Grants team strategy contributing to planning and management of team objectives, and supporting the Senior Manager to motivate the team and drive trust income.  
• Work with colleagues across the Fundraising sub-teams to maximise cross over opportunities between income areas.
• Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

Experience

• Experience of securing and successfully managing five and six figure grants and multi-year gifts from a range of grant makers, including project funding and unrestricted funding.
• Experience in prospecting for new high value business opportunities via multiple research channels and soliciting new donors to make significant gifts.
• Experience in writing compelling funding applications and impact reporting.
• Experience in developing and presenting complex project and financial information to support compelling funding proposals.
• Experience of successful cross department working with senior colleagues to deliver on funding objectives and budget.
• Experience of line management or transferable skills to line management.

 Skills, knowledge and abilities

• Strong up-to-date knowledge of the trust, grant and foundation landscape.
• Excellent written and verbal communication skills, particularly in writing proposals and presenting to or meeting with funders.
• Proven ability to form good working relationships, both internally and externally.
• Ability to assimilate strategic plans into compelling funding proposals.
• Excellent numeracy skills with the ability to work with complex budgets and present them to funders.
• Ability to work on own initiative, meeting objectives and managing competing priorities and tight deadlines under pressure.
• IT Literacy and ability to use a CRM.

 Desirable Criteria

• Experience of Statutory fundraising
• Interest in the impact of food waste on the environment
• Interest in food poverty and its causes

Values and behaviours

• Enthusiastic approach and ability to work in a team
• Proven ability to develop and maintain good working relationships
• A commitment to Equality and Diversity
• An appreciation of FareShare’s mission and strategy

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

.

Role Overview:

The Talent Set is thrilled to be working with a leading international development charity as they search for a new Philanthropy Manager to support them for a fantastic initial 3-month contract.

You'll lead the development and execution of the Philanthropy Strategy, the powerhouse behind securing vital unrestricted income for the charity. The Philanthropy Assistant will be your valued collaborator on this endeavour.

Key Responsibilities:

• Manage direct reports, including recruitment, performance reviews, and coaching them to achieve objectives.
• Contribute to annual plans and budgets, develop new strategies (major donor engagement), and manage the Philanthropy budget.
• Oversee supporter journeys, major gifts programs, and donor segmentation to maximise income.
• Contribute to annual plans and budgets, develop new strategies (major donor engagement), and manage the Philanthropy budget.
• Oversee supporter journeys, major gifts programs, and donor segmentation to maximize income.
• Implement and document processes for high-quality supporter care.
• Maintain accurate donor records in the CRM system and ensure compliance with regulations.

Person Specification:

• Knowledge of the UK fundraising landscape and high-value donor motivations.
• Experience in relationship management, supporter care, event planning, and budgeting/metrics.
• Proven ability to work under pressure, meet deadlines, and manage multiple priorities.
• CRM experience and strong communication skills (written & spoken).
• Confidence using Microsoft Office 365 and donor database management.
• Understanding of the organisation’s programs, mission, values, and strategic direction.
• Cultural sensitivity and a commitment to the charity’s goals.
• Experience in line management, performance management, and staff development.

What’s On Offer:

• Competitive salary of £45,000 for the successful candidate.
• A flexible hybrid pattern with an average of just 1-day per-week in the charity’s central London office.
• An initial 3-month contract.
• Opportunity to work in a fantastic organisation that does fantastic work.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

As a People Business Partner you will lead the customer facing side of HR as an ambassador for the People team. Your core purpose will be to work with senior leaders within your dedicated business area to:

• Provide strategic and commercial HR support
• To lead and embed the people strategy by devising and implementing a people plan for delivery within your business area.
• To support from a people perspective with the successful delivery of strategy and the delivery of local and corporate business plans within your area.
• To drive and deliver improvements against the key people KPI’s in the business area you support.

The role is a key role within the people team who will be proactive in supporting the People Director and will work collaboratively across all areas of the people team to ensure that the people function provides a simply brilliant service to its customers.

The role is also responsible for the effective management of an ER / HR advisor and the collective responsibility with other People partners for the wider ER team development, co ordination and management .

• Working closely with your business area to deliver an effective People partnering service and to understand the people drivers that will contribute to successful business delivery.
• Understanding the wider business priorities and how these relate to the people strategy activity
• Devising a strategic people plan for your functional areas that supports the delivery of the wider people strategy and GSA corporate strategy and the business areas needs.

Minimum of CIPD level 5 qualification in Human Resources Management or equivalent experience.

Knowledge, Skills and Experience

• Demonstrable knowledge and experience gained in a People partner role
• Experience of creating people plans aligned to an overarching corporate people plan that supports business  area specific needs
• Demonstratable working knowledge of people policies, processes, legislative requirements and best practice

Office based, hybrid, at least three days in our rural Ashford office

We are looking for an experienced professional to take a key role in our grant-making team as our second grants officer.  You will be comfortable analysing applications for funding and making informed recommendations, as well as a highly competent database user, comfortable with “super user” responsibilities. In addition, you will take a lead on data – reporting on, representing and interrogating our grant-making data. You will also be lead contact on a limited number of funds, so must be confident managing relationships with stakeholders. Finally, you will oversee our grantee feedback process; managing process for receipt, collation and distribution of grant feedback. 

So, if you are database-confident, numerate, analytical, self-motivated, highly organised and comfortable taking the initiative, this could be the opportunity for you. You would be an integral part of a great team getting much needed grants to worthy causes all over Kent & Medway.

This is a full-time position based at our offices in Smeeth near Ashford, requiring at least three days in the office. Public transport links are very limited, so own transport is required.

Applications should be in the form of an up-to-date CV and covering letter. (CVs received without an accompanying cover letter won’t be considered.) The closing date for applications is 5pm on Friday 12th July. Interviews will provisionally be held on Wednesday 24th July.   

If you wish to discuss any accessibility concerns or if you need any more information or assistance, please contact Natalie Smith at Kent Community Foundation.

Fundraising Manager

● 21 Hours per week (ideally spread over 3-4 days)

● £35,000 p.a. pro rata (£21,000)

● Working from home, but with some travel to Central London

● Permanent contract

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26.

Our work is primarily funded through grants received from charitable trusts and foundations, but we have exciting plans to diversify income to include major donors, corporate supporters, statutory awards and challenge events. This post will focus on supporting major donors, corporates and trusts and foundations.

We have:

✔ A clear plan of who we want to target for our workshops over the next 3 years, and a fundraising plan to support it

✔ An engaged leadership team and Board of Trustees

✔ Evidenced outcomes, rich data/statistics and compelling case studies

✔ Diversity and strong social purpose

✔ A new organisational strategy that sets our vision from 2024-2027

✔ A new CRM system that has been built to support our ambitions

Job Purpose

This is a new role, joining a small and growing Fundraising Team, with responsibility for proactively leading the cultivation and stewardship of potential and existing major donors, grant-making trusts, and corporate supporters, with a particular focus on driving significant income growth.

You will build and maintain lasting relationships with LMKs valued funders, thinking strategically and working closely with programme delivery colleagues to develop fundraising cases of support and impact reporting.

Reporting to the Head of Fundraising & Development, the successful candidate will join LMK’s core staff team, and will have a real input into our plans and strategies for the future by working with LMK staff, LMK Leaders (youth workers who deliver our workshops to young people), members of our Youth Advisory Board and trustees to develop and implement our long-term strategy.

Key responsibilities:

● Develop and deliver a structured and dynamic plan to engage high-value donors, trusts and corporate supporters.

● Understand supporter motivations, identifying opportunities across the Charity that inspire and engage, enabling supporters to achieve their fundraising goals.

● Work closely with colleagues to develop inspiring fundraising cases for support and impact reporting.

● Undertake prospect research, identifying prospective new funders for LMK

● Meet with and present to potential and existing funders with passion, enthusiasm and professionalism. 

● Manage funder relationships, ensuring that they are kept informed of progress, key milestones and future opportunities to support the charity, and that they are thanked and thoughtfully stewarded, in order to maximise retention, and increase levels of support over time. 

● Influence and shape project development and impact measurement by ensuring major funder needs are taken into account

● Work with colleagues to monitor the progress of grant-funded projects, ensuring that obligations are fulfilled within the terms of the grant wherever possible and informing funders in a timely fashion of any significant deviations from projections. 

● Proactively seek out feedback from funders where appropriate, share insights with the team and use this to inform LMK practice.

● Ensure all activities are legally compliant, in keeping with our values and adherent to due diligence and our Acceptance or Refusal of Donations Policy.

● Ensure that information relating to funders is appropriately recorded in CRM systems, accurate and adheres to data protection guidelines.

● Provide regular reports and information to the Head of Fundraising & Development on your progress against plan, targets and income generated.

● Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.

Person specification

● A proven ability to work proactively to identify new contacts and opportunities for funding through extensive research

● Experience of providing excellent relationship management and stewardship resulting in increased levels of financial support from partners

● Excellent interpersonal skills and the ability to communicate effectively, both orally and in writing

● Thorough understanding of legal and charity regulations in relation to fundraising

● Skilled in identifying and developing creative, high-quality cases for support, funding proposals and impact reporting in collaboration with others

● Strong MS Office/Google knowledge, numerate, comfortable with data

● Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.

● A knowledge of the Violence Against Women and Girls sector, Education sector or working with young people would be preferable, although not essential.

Safeguarding

This role is subject to a Basic DBS check

In return for your dedication, we will offer you

✔ The opportunity to help prevent relationship abuse and domestic violence in young people

✔ A competitive salary

✔ Working from home

✔ A genuinely flexible working environment

✔ Pension of 6%

✔ 32 Days of annual leave, (including bank holidays)

✔ Employee Assistance Programme

✔ Wellbeing perks

✔ A diverse, bold and collaborative culture with two social meet-ups annually in London

Please note: This 'hybrib' role is remote with some travel to London (up to 2-3 times per month). 

We are recruiting for a Finance Assistant role to suit an experienced Accounts professional / Bookkeeper who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.

Each year we work with over 21,000 people and over 300 community groups to tackle inequality in Brighton and Hove through community-led solutions. Our strength-based model of community development and youth work empowers people who experience poverty and exclusion to come together and take action.

We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.

The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance skills and build solid experience working across a wide range of areas within the charity sector.

For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick and Ian Fleming. Current writers in membership include Kazuo Ishiguro, AS Byatt, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. The Library is a home for everyone who loves the written word. 

The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.

About the role

As a charitable organisation, our members are essential to sustaining the future of the Library and achieving our new five-year strategy.

We have an exciting opportunity for an experienced and self-motivated membership marketer with excellent communication and copywriting skills to help improve member engagement and retention and grow membership at the Library.

Reporting to the Head of Marketing and Communications, you will join a small and busy team in the Membership department. You will implement compelling member-facing marketing communications, activities and campaigns across digital and print platforms that engage member audiences and drive retention rates and growth in line with the retention plan and the Library’s strategic goals.

Supporting the Head of Marketing and Communications, you will work with an external producer and colleagues across the organisation to deliver The London Library Magazine three times a year. You will also design, deliver and analyse e-communications using our CRM and email software and identify opportunities to improve communication content and performance, organise member events, meet our Equality, Diversity and Inclusion aims, and act as first port of call for the media and communications function.

About you

Passionate about creating engaging copy for different audiences and channels, you will have a good level of experience with e-communications, e-software, data reporting and CRMs. You will have a background in membership marketing, ideally within an arts/cultural or charity organisation, and experience in implementing marketing retention campaigns to meet set targets. You will also have experience assisting with the delivery of events and be available to work at Library events as needed.

You will have strong writing skills with attention to detail and an ability to identify and produce engaging stories. You will have excellent communication, interpersonal and prioritisation skills, be organised and plan workload effectively to meet deadlines. You will enjoy working as part of a team while also able to work independently, taking initiative and holding yourself accountable to tasks. Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. In line with the Library’s hybrid working policy, you will need to be able to work onsite regularly to create content and take part in in-person collaboration, with regular evenings and occasional weekend work (with time off in lieu), but you will also have the opportunity to work from home. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you.

A fantastic opportunity to join our team as an Area Manager has arisen. We are looking for a commercially minded Area Manager that is passionate about maximising sales and profits across our charity shops and ensuring that the customers have a terrific experience!

You will provide support to the shops based in Hythe, Folkestone and Dover.  This is an exciting time to be part of our senior leadership team.  If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you!

Retail Area Manager - The Role:

• Management of the Shop Managers in order to maximise the area team's sales and profitability and achieving income targets
• Controlling expenditure and delivering net contribution
• Analyse all reports and commercial information available to help improve the performance of stores.
• Identify current retail trends, monitor competitor activity, reporting and responding where appropriate
• Monitoring and maintaining POS systems to ensure they are working efficiently
• Managing SKM’s inventory by monitoring stock levels and ordering new merchandise based on customer demand
• Liaising with vendors to arrange deliveries and shipments of merchandise
• Collection of donations from across the Area
• Work with the CEO on prospective site acquisition for future expansion in the South Kent area
• Support the business strategy and implement new plans / ideas to achieve business targets
• Working with Shop Managers has final responsibility for store layout, product placement, visual merchandising and store standards guidelines.
• Shares responsibility with Shop Manager on retail pricing strategy (store manager operational delivery) 
• Responsibility with CEO and working with Shop Managers on all promotional activities including retail calendar and with store managers on windows.

 Retail Area Manager - The Person:

• Outstanding track record in achieving sales and profit targets within retail or charity management
• Passionate about charity retailing
• Passionate about delivering results through the effective management of people
• Demonstrable experience in analysing financial data to make informed commercial decisions
• Experience of distance managing a diverse team of people
• Excellence in forming working partnerships with other organisations
• Full Driving Licence

If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV and letter of application.