Referrals Lead

Restore Limited

OX4, Oxford (On-site)

£19,835 per year

Part-time (28 hours a week)

Permanent

Save Saved

Job description

Referrals Lead

Are you passionate about delivering excellent mental health support?

We're looking for an outstanding Referrals Lead to be the first point of contact for prospective Restore members (service users) and health and social care professionals wishing to refer clients / patients into our services. Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey and helping them plan for the future. The Referrals Lead plays a critical role at Restore, ensuring a professional, empathetic and knowledgeable response to all enquiries, establishing positive working relationships with our service teams and external agencies.

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to service users and continuously develop as a practitioner.

Person Specification - please download the full job spec

Essential

Excellent interpersonal and communication skills including face to face and on the telephone
Ability to listen, empathise and provide accurate information to people in distress
Knowledge and understanding of mental health issues
Ability to work effectively with other statutory and voluntary sector agencies and their employees
Excellent IT Skills, including MS suite, particularly in the use of Excel and databases
Excellent administrative skills, particularly in organisation, planning and prioritisation
Experience of data inputting and the ability to keep up to date records
Ability to manage a diverse workload and multiple priorities
Ability to work autonomously within a multidisciplinary team