Customer support jobs

Are you a highly motivated and dedicated Fundraising professional looking for a role where your skills can make a real difference? The Catholic Diocese of Portsmouth is seeking a Fundraising Manager. This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve.

Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful.

The Fundraising Manager is responsible for developing and implementing effective fundraising strategies to support the Diocese’s mission. This includes stewarding major campaigns, securing grant funding, promoting digital and online giving, implementing a CRM system, ensuring compliance with legal and regulatory requirements, and fostering local fundraising initiatives in parishes.

This role will support the financial sustainability of the Diocese, enabling parishes and the wider faith community to serve their people effectively, while ensuring alignment with Catholic teaching and values.

The postholder will work closely with the Chief Operating Officer and senior leadership team to support the Diocesan 10-year Mission Plan, ‘You Will Be My Witnesses.’

This role is based at St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. Offering a competitive salary of £40,000 - £48,000 depending on experience, working 37.5 hours per week. Employee benefits include 25 days holiday plus bank holidays, life assurance and employee wellbeing, contributory pension scheme, free onsite parking.

If you are inspired by the idea of working in a values-driven environment where your efforts will have a lasting impact, we would love to hear from you.

Come and be part of our mission!

Role Purpose

The Fundraising Manager is responsible for developing and implementing effective fundraising strategies to support the Diocese’s mission. This includes stewarding major campaigns, securing grant funding, promoting digital and online giving, implementing a CRM system, ensuring compliance with legal and regulatory requirements, and fostering local fundraising initiatives in parishes.

This role will support the financial sustainability of the Diocese, enabling parishes and the wider faith community to serve their people effectively, while ensuring alignment with Catholic teaching and values.

The postholder will work closely with the Chief Operating Officer and senior leadership team to support the Diocesan 10-year Mission Plan, “You Will Be My Witnesses.”

Key Responsibilities:

1. Fundraising Strategy and Campaigns

• Develop and implement a comprehensive fundraising strategy to meet agreed financial targets.
• Oversee and manage significant fundraising campaigns, ensuring their effective delivery and long-term sustainability.
• Work closely with the Finance Department to align fundraising efforts with financial objectives, ensuring transparency and accountability.
• Identify and secure grant funding opportunities, including the preparation of high-quality applications and maintaining relationships with funders.
• Support parishes in designing and delivering local stewardship campaigns, ensuring consistency in messaging and impact.
• Procure and implement an appropriate CRM system, working with key stakeholders to ensure effective donor management and fundraising efficiency.

2. Digital and Online Giving

• Support parishes in growing regular and ad hoc online donations by:
• Developing and promoting digital giving solutions across parishes, including training and implementation support.
• Expanding online giving platforms to improve accessibility and donor engagement.

3. Donor Relationships and Stewardship

• Develop and maintain strong relationships with key donors, including major benefactors, grant funders, and parish-level supporters.
• Implement donor stewardship strategies to retain and grow the donor base through regular communication, engagement opportunities, and recognition initiatives.
• Foster a culture of stewardship across the Diocese communicating the difference it makes.
• Provide regular updates and high-quality reports, driven by Key Performance Indicators (KPIs), on fundraising performance and initiatives.
• Report on fundraising outcomes to senior management and the Board of Trustees, ensuring alignment with the Diocese’s mission and strategic priorities.

4. Parish Support and Capacity Building

• Equip parishes with tools, training, guidance, and hands-on support to run successful local fundraising initiatives.
• Facilitate workshops and support sessions for parish fundraising committees, helping them develop sustainable funding strategies.
• Support the promotion and coordination of Second Collections across the Diocese for key causes, ensuring that parishes are well-equipped with:
• Clear guidance on collection dates and processes.
• Good-quality promotional materials (posters, leaflets, digital assets) to help communicate the impact of these collections.
• Regular updates on fundraising results to encourage participation and engagement.

5. Compliance, Policy Development, and Governance

• Develop and implement fundraising policies and procedures to ensure compliance with legal, regulatory, and ethical standards.
• Stay up to date with fundraising laws and best practices, ensuring all activities meet Charity Commission, GDPR, and financial regulations.
• Ensure that data protection regulations are upheld in all fundraising activities, particularly regarding donor records and CRM management.

6. Collaboration and Communication

• Work closely with the Communications Manager to ensure that fundraising messages align with Diocesan values and the Mission Plan.
• Share compelling impact stories to inspire and encourage giving across the Diocese.

7. Meeting Attendance and Reporting

• Attend meetings of the Finance, Audit, and Risk Committee, providing updates on fundraising activities and seeking necessary approvals.
• Participate in parish meetings across the Diocese as required, offering fundraising guidance and support.
• Maintain a professional approach to both in-person and online meetings.

8. Ad Hoc Duties

• Carry out additional duties as requested by the line manager, ensuring flexibility and responsiveness to emerging needs.

Fundraising Manager - Person Specification

Competence, Expertise and Knowledge:

Essential

• Degree level education
• Proven track record of delivering significant fundraising results in the charity sector, with demonstrable experience of achieving and exceeding financial targets.
• Experience and aptitude for detailed project planning and record keeping.
• Strong commitment to the mission and values of the Catholic Church.
• Experience in grant writing and securing substantial funding.
• Numerate, with outstanding writing and presentation skills.
• Strong influencing skills, capable of working collaboratively with a diverse range of stakeholders.
• Self-motivated, hardworking, and able to manage multiple priorities effectively.
• Demonstrable experience in building and sustaining relationships with donors and stakeholders.
• Competent in use of Microsoft office and CRM platforms.

Desirable

• Formal degree level qualification relevant to sector
• Familiarity with digital giving platforms and tools.
• Experience in training and capacity-building initiatives.
• Membership of relevant professional bodies (e.g., Chartered Institute of Fundraising).

How to Apply

Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying (no more than 2 sides A4).

The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church.

Closing date is Saturday 3rd May 2025, at 6.00 pm.

Interview Details

You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview.

Appointment

Any offer of employment to work at the Catholic Diocese of Portsmouth is conditional upon receipt of two satisfactory employment references, provision of relevant certification of qualifications held, and completion of pre-employment checks.

You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.

This position is subject to the completion of an initial probationary period of six months.

We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disability service in Gravesham.

£32,166.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

The Team Leader is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who experience severe mental health diagnosis to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our Customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.

This role deputises for the Deputy Contract Manager when required.

This shift pattern for this role is Monday - Friday, 9.00 - 17.00

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

At The King’s Trust, every role plays a part in creating brighter futures for young people. As our new Delivery Systems Executive, you’ll sit at the heart of our mission, ensuring the technology behind our programmes runs smoothly, reliably, and efficiently. You'll be the first port of call for application-related queries, helping staff resolve issues swiftly so they can focus on delivering life-changing support to young people across the UK. It’s problem-solving with a purpose.

This is more than just tech support, it's a chance to improve the digital systems that enable thousands of life-changing moments every year. You’ll work closely with passionate colleagues across the organisation, supporting vital tools and processes that empower our teams to deliver mentoring, training, and opportunities to the young people who need them most. If you're analytical, people-savvy, and excited to make a real-world impact behind the scenes, we’d love to hear from you!

The u3a movement is one of the largest member organisations in the UK with over 400,000 active members. The Third Age Trust is the national charity which supports the 1,000+ u3as.   We provide advice, guidance and training to u3as and their committees, to help them have the greatest impact locally.  We advocate for a positive approach to later life and promote the benefits that come from membership of the u3a movement.

We have an opportunity to join our London based staff team as our Operations Manager. The Operations Manager will play a key role in ensuring the smooth and efficient running of U3A’s office operations. This role will be responsible for the day to day running of the office and be the lead for HR, Data Protection, Health and Safety as well as managing external IT suppliers.

The postholder will report to the CEO and work closely with senior leadership to ensure the u3a is a professional and well-run organisation. The role will also work closely with the PA to CEO who will be involved in areas such as HR, training and recruitment. 

A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

We have an exciting opportunity for a Caseworker to join the Stalking service which is part of our Affected by Crime (ABC) team in Humberside, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

As a Stalking Caseworker you will:

• Manage your own caseload of service users which will include safety planning, risk and need assessing and completing an action plan with the service user
• Complete in depth needs assessments to complete actions such as advocating with the police or other criminal justice agencies, voluntary sector or statutory sector services
• Signpost or refer service users to other services and may signpost to online tools and resources
• Work with the service manager to upskill external colleagues, promote the service and raise awareness about the service and about stalking more generally

You will need:

• To be a confident and empathic caseworker who can professionally challenge and promote the best outcomes for service users
• Experience of casework, supporting others and assessing needs and risk
• Experience of safeguarding people, maintaining a confidential service and working with sensitive data

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Subscriptions Administrator will be part of our Subscriptions team, to manage and support our thousands of subscribers, as well as other administrative tasks for Ethical Consumer, the UK’s longest running alternative consumer organisation.

Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building in Manchester.

Co-operative Responsibilities

All permanent staff are members. All members share the responsibilities of running the co-operative, including:

• Taking part in the decision-making process
• Subgroups for areas of management including Personnel, Finance or Publishing.

Specific responsibilities - the Subscriptions Administrator will:

• Keep subscriber records and payments up to date.
• Manage our subscriber mailbox
• Support customer service/interaction/engagement
• Process new and renewed subscriptions.
• Assist weekly post office mailout for new subscribers.
• Assist with managing Direct Debit payments.
• Participate in 'Subs and Renewals' group meetings.
• Help produce monthly subs reports for the rest of the co-op.
• Support other administration roles across the organisation.

The timetable for this recruitment is as follows:

• Closing date: 9pm Wednesday 30 April 
• Shortlisting: 1-8 May
• Interviews: week commencing 13-14 May
• Starting date: week commencing 9 June, subject to negotiation

This dynamic role is perfect for someone who’s confident building relationships with businesses and passionate about connecting people with our mission.

You’ll focus 60% of your time on securing and managing corporate partnerships – from Charity of the Year collaborations to sponsorships and brand activations – and the remaining 40% supporting campaigns, appeals, and fundraising events.

What you’ll bring:

• A track record in business development, sales, or corporate fundraising
• Strong communication, proposal writing, and relationship-building skills
• An eye for opportunity and a collaborative, can-do attitude
• The ability to juggle multiple priorities while keeping supporters engaged
• Knowledge of fundraising practices, data protection, and CRM systems

A driving licence and access to your own vehicle is essential. If you're creative, driven, and ready to help protect wildlife, we want to hear from you.

In return we will offer you support, training and continued professional development, not to mention a fantastic working environment! You can also expect free entry to the park.

If you would like to join our unique and vibrant organisation to become a part of the Marwell Family, please view the full candidate brief on our website and complete a Marwell application form. 

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage ISVA) to join the ISVA team in West Yorkshire, working 18.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our offices located in Shipley and Wakefield.

As a part-time Helpline Advisor (Triage ISVA) you will provide initial advice and information to clients accessing our service. You will ensure the referral meets our criteria and where this is not the case you have the ability to build strong links with referral pathways across the region. You will be required to provide continuity, advocacy and impartial advice and information about all options, such as reporting to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pre-trial therapy and sexual violence counselling.

You will undertake risk assessments and support needs analysis with clients and address initial needs and risk.

To provide non-therapeutic emotional and practical support to victims/survivors. This will be delivered via telephone, text and/or email based on the preferences and need of the client. To build links with services across West Yorkshire to ensure wrap around support is available.

Provide information and advocacy to enable clients to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice. Explain criminal, legal and if relevant, civil remedies to clients.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will broaden our network of eligible schools so that they are aware of, and can access, the fantastic - and free - The Talent Foundry programmes and opportunities for their students.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role

You will be the first point of contact for enquiries to TTF and will proactively promote our opportunities across our network through telephone, email and in-person events.

Building relationships with teachers and career leads in schools and colleges is a crucial part of this role to ensure our marketing and communications reach the right people and meets students’ needs. 

You will be a dynamic and confident communicator, who thrives onsuccessfully closing a ‘sale’. All our programmes are fully funded by our amazing partners, and your role - with support from your colleagues - will be to identify schools who meet our eligibility criteria and find innovative ways to bring them into our network. 

Responsibilities

• Reaching more underserved young people 
• Telling the TTF story
• Attention to detail across administration and data
• Teamwork in outreach 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Sales or customer service experience, with demonstrable evidence of hitting/exceeding sales targets
• Use of CRM systems to record and monitor outreach and targets
• Building relationships and confidently communicating with different stakeholders 
• Management of high-volume data and keeping accurate records with information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

Do you love food, variety and helping people? Do you have retail experience and enjoy engaging with a wide range of customers? Are you able-bodied and have the physical fitness to support the team with receiving deliveries? Join Pecan as our Pantry Assistant and help us deliver an exceptional service to the community through the Peckham Pantry. 

The Pantry is a pioneering social supermarket, and this is an exciting opportunity to be part of the campaign to eradicate poverty. This role will enable the provision of healthy food to people in our community who would otherwise struggle to feed their family. You will support the manager and a team of ambassadors (volunteers) to deliver excellent customer service and safe working practices.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Receiving deliveries and support the team to ensure the stock monitoring and management process is followed all the time. 
• Ensure the Pantry 'shop floor' is kept well stocked and well presented. 
• Meet and greet customers visiting the Pantry in a warm and friendly way that promotes Pecan's values of Kindness, Belief and Hope. 
• Support the Pantry Manager to manage the ongoing operation of Peckham Pantry. 

Key Requirements (specific skills, qualifications required):

• Experience of food-based stock control systems and knowledge of food hygiene. 
• Physical fitness, tha ability to stand for long periods, and move stock. Able-bodied, owing to the physical demand of the role. 
• Good IT skills, with a working knowledge of MS Office applications. 
• Highly organised, methodical and a good multitasker. 
• A team player, and able to work once a week in the evening on our monthly rota and on the occassional Saturday. 

Desirable knowledge/expertise

• Experience working or volunteering in a charity or community organisation.
• Knowledge of the food poverty sector.

Please read the Job Description for more information.

Closing Date: Tuesday 6th May 2025, 9am

Interview Date: Week commencing Monday 12th May 2025, Details TBC (there will be a trial shift followed by formal interview questions).

Start Date: ASAP

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Job Title:Community Fundraising Manager

Salary:£38,000 - £40,000

Responsible to:Head of Partnerships, Ruth Strauss Foundation

Accountable to:  Board of the Ruth Strauss Foundation

Hours per week:  Location:Monday-Friday 9.00am – 5.00pm

Hybrid: minimum 2 days a week in London office

The Role

We are recruiting for a Community Fundraising Manager to join our Fundraising team. The role will be instrumental in the Foundation’s engagement with different communities and building fundraising partnerships across a range of community audiences, including youth and education, sports clubs, community groups and individuals doing their own activities. You will be responsible for growing our existing community products such as Turn Cricket Red as well as introducing new products and initiatives to generate growth in Community Fundraising. Part of a small team, you will develop key relationships within the RSF network of supporters, suppliers and delivery partners and manage a portfolio of events and activities for a range of supporter groups.

Key Relationships:

• Head of Fundraising
• Head of Partnerships
• Supporter Care Executive
• Schools Lead/Schools Manager
• Cricket clubs
• Schools/universities
• Community groups
• RSF individual supporters

Role Profile:

Reporting to the Head of Partnerships, your role will focus on:

1. Managing and growing the Ruth Strauss Foundation Turn Cricket Red Campaign, working with schools, sports clubs and Universities
2. Creation of new RSF owned community fundraising events/activities/products
3. Managing RSF third party events-London Marathon, Westminster Mile, professional athlete testimonials, galas and dinners
4. Work closely with the Ruth Strauss Foundation School Programme Lead to maximise schools community fundraising

Key Responsibilities:

• Develop and deliver the Foundations community fundraising strategy and community fundraising activities and campaigns
• Develop and implement a varied portfolio of events and community fundraising activities to meet agreed objectives, all of which reflect the spirit of the Ruth Strauss Foundation
• Ensure, with the wider Fundraising team, we meaningfully engage different communities with RSF
• Ensure relevant processes and policies are in place to deliver a successful, profitable community fundraising programme
• Oversee the management of fundraising systems, processes, and platforms in order to create the best possible experience for donors and participants
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent supporter experience and generates a lifelong relationship with RSF

To achieve these objectives the post holder will be expected to:

• Plan, budget, attend and coordinate an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity
• Regularly review the performance of fundraising activities/events and products, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the foundation
• Project Manage the delivery of the community fundraising programme at RSF, leading on activity working group meetings, coordinating with key stakeholders to ensure campaigns, activities and events are managed efficiently
• Work closely with the schools lead and school manager to grow our schools fundraising programme – working collaboratively so the training programme objectives are also met
• Develop a long-term growth strategy for Turn Cricket Red – focused on maximising current opportunities as well as diversifying to increase our reach
• Deliver high value supporter stewardship to increase lifetime value and impact of their fundraising
• Build and maintain a variety of community relationships across varying stakeholders and seniority, ensuring opportunities for growth are maximised
• Alongside the team, co-ordinate event/activity logistics including but not limited to sales, bookings and liaison with supporters and suppliers, material production, promotion, set up, and delivery
• Oversee relationship with key providers of event fundraising mechanisms such as online donation platforms, auction platforms and text to donate services
• Work with colleagues to ensure all events are adequately supported with staff, volunteers and hosts, and that all stakeholders receive appropriate training/ briefing and post event debriefs
• Work with the Head of MarComms and Digital to produce engaging fundraising collateral and information for event and community supporters including pre and post event communications/marketing collateral, working with external production companies where required
• Ensure all events and activities are compliant with fundraising code of conduct, GDPR and other event processes/policies
• Oversee the use of the CRM system to ensure data is recorded in compliance to Data Protection and GDPR and maximises output for supporter journeys
• Use sector trends and audience analysis to direct strategy and ensure that RSF remains innovative and at the forefront of Community fundraising

This Job Description reflects the duties of the post as they exist at this time and may be subject to changes based on the needs of the Fundraising Department. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

What we are looking for:

• Experience of designing and delivering successful Community fundraising events and activities
• Excellent organisational and administrative skills including budget and project management
• Ability to build excellent relationships especially with supporters, partners, ambassadors and suppliers
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
• Ability to undertake travel, including overnight stays where necessary
• Competent user of Word, Excel, PowerPoint, and experience of CRM systems

Desirable

• Experience delivering nationwide community campaigns
• Competent user of client / supporter databases

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and a covering letter that is no longer than 2 sides of A4.

Interviews will be planned as applications come in. Application process may close early.

If you have any queries on this role, please get in touch.

We take your privacy very seriously and promise to keep your details safe. Check ourApplicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.