Customer support jobs

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Volunteer Coordinator

Salary: £29,062 per annum

35 hours per week average (flexible – would consider reduced hours)

25 days A/L + contributory pension scheme

Birmingham Settlement is looking to recruit an energetic and adaptable individual to help us develop and build our volunteer offer across the organisation.

This is a great opportunity for someone who is passionate about people and volunteering. Working across our bases in Kingstanding, Ladywood and Newtown as well as our Floating Community Hub, the ‘Ellen Gee’, and our 3 charity shops (Sutton, Boldmere, and Wylde Green), you will deliver several core objectives of our new National Lottery Reaching Communities “Connected Communities” programme, by developing and coordinating meaningful volunteer roles that make a difference.

In this key role, you will be recruiting volunteers, supporting their induction and helping us to celebrate the wonderful contribution that volunteers make to our charity. You will ensure that volunteers are well equipped to carry out their roles competently and confidently as well as support existing volunteers and ensure processes and procedures are firmly embedded.

You will work with our teams to develop new volunteer-led activities that achieve positive outcomes aligned with our organisational aims and objectives, and monitor, measure and communicate the impact volunteers make to the ‘Settlement – and beyond.

We are looking for a proactive candidate with proven experience and a strong background in volunteer and people management. You will need excellent organisational skills, experience of community engagement, be skilled in building relationships, have close attention to detail, and a passion for working with people.

For an informal chat please call Theresa Gniadkowski 

 No agencies please.

 For an application pack visit our website or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham B44 9SH.

Closing date: 12 noon, Thursday 1 May 2025

Interviews:  Friday 9 May 2025

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

The post holder will focus on delivery of the child, adolescent to parental violence and abuse programme which is incorporates an Non Violent Resistance approach.

Specialist Child to Parent Violence delivery:

· Advocate for the rights of children to be respected, heard and protected.

· Deliver sessions for parents using Non Violent Resistance (NVR) techniques and child and family members, applying a systematic family approach to managing violence and abuse in the home.

· Adhere to the relevant programme manuals for parents as well as for the children and young people.

· Use motivational interviewing techniques and strength based approaches to engage with families.

· Support parents and young people to learn skills and knowledge to deal with behaviour in a non-violenct way, using NVR and trauma informed CBT methods.

· Work closely with other statutory and voluntary professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be responsible and accountable for working with Team leader and/or Service Manager and Advanced practitioner to ensure risk is reviewed on a weekly basis.

· Attend monthly risk review and practice development meetings with Team leader or Advanced practitioner to ensure effective risk management procedures are applied at all times.

· Attend training sessions to enhance their delivery and understanding of NVR.

· Be personally accountable for the completion of assessments, pre and post questionnaires, and End of Intervention reports, and ensure they are to a high standard.

· Provide support and consultancy to other professionals to ensure appropriateness of referrals  and improve understanding on NVR and CBT techniques and working with families (parents and children and young people.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Partake and pass all relevant NVR and other child, young people  and parent centred training to undertake this specialist work.

· Deliver community training as required.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Maintain an accurate audit trail of all relevant communication with partner organistions involved.

· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy  and Practice meetings to support safe practice and develop resilience during the delivery of demanding work as directed by the Senior Practitioner.

Confidentiality and Information Security

· Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.

· Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children, Young People and Vulnerable Adults

· RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .

· RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children, young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.

SafeDeposits is Scotland’s leading tenancy deposit protection scheme and dispute resolution provider. As a not-for-profit, SafeDeposits donates surpluses generated to its charity, the SafeDeposits Scotland Charitable Trust (“the Trust”). The Trust aims to improve standards in Scotland’s private rented sector by promoting education, training and best practice.

In addition to its grant-giving, the Trust is developing an ambitious research programme designed to inform future policy making and debate. This includes two new national representative surveys: “The Voice of the Tenant (Scotland)” and “The Voice of the Landlord (Scotland)”.

SafeDeposits and the Trust are part of the TDS [The Dispute Service Ltd] Group; a not-for-profit company limited by guarantee that operates equivalent deposit protection services across the UK and delivers a range of initiatives to raise standards in the private rented sector. 

We have a new opportunity within our Policy, Research and Strategy team to join them as a Research and Programme Officer.

This is a full-time, permanent position ideally based within commuting distance of our Glasgow office. However, we are open to considering home-based candidates from other areas of Scotland, depending on their skills and experience.

The purpose of this role is to deliver and support the expansion of SafeDeposits research programme. The successful candidate will work on qualitative and quantitative research projects and ensure findings are disseminated effectively. Our priority is to recruit an individual with the requisite research skills and experience. Where required, appropriate training and support will be provided for the aspects of the role involving coordination of the grant-giving programme. The role offers a unique opportunity for a researcher to not only contribute to the evidence base, but to also work with TDS and SafeDeposits colleagues to commission evidence-based solutions for positive change.

Some of the key responsibilities include:

• Working with external contractors to deliver the Voice of the Tenant (Scotland) and Voice of the Landlord (Scotland) surveys.
• Conduct, analyse, and report on qualitative and quantitative research projects.
• Lead research collaborations with other organizations and stakeholders.
• Develop content, including blogs and social media posts, to share research findings in collaboration with marketing.
• Represent SafeDeposits Scotland Charitable Trust at internal and external events, including presentations and public speaking.
• Assess and monitor grant applications in collaboration with an external contractor.

To be considered for this opportunity you must:

• Have a degree in a relevant field
• Have a minimum of 3 years’ experience in research, social policy, or a similar role (or equivalent postgraduate study).
• Be proficiency in quantitative and qualitative research methods.
• Have strong working knowledge of Excel for statistical analysis and reporting.
• Demonstrate an understanding of data validity and credibility.
• Be able to demonstrate excellent verbal and written communication, with the ability to tailor messages to different audiences.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families

About the role

We’re seeking a solicitor to lead the development of a new legal advice service for kinship carers. Joining an established advice team in a growing national charity, this is a new role focussed on delivering specialist legal advice to individuals and changing policy and practice through strategic casework.

Importantly, the postholder will have the opportunity to shape the role to best meet the needs of Kinship and kinship carers.

You’ll be part of a skilled and supportive team who keep kinship carers at the heart of their service.

Our Advice Team supports kinship carers in complex and challenging situations. It can be a tough role at times, so we prioritise adviser wellbeing and are developing a trauma informed approach to our advice work that we’ll be embedding across the service.

The type of person we’re looking for

You will be a 3 year PQE solicitor with strong knowledge of child law, family court processes and related safeguarding legislation. You will have the ability to become a leading expert in kinship care law. You will bring a compassionate and practical approach to supporting kinship carers to navigate legal challenges, access support, and achieve the best outcomes for the children in their care.

You will understand the broader systemic challenges faced by kinship carers, be a strategic thinker and have an interest in service development and policy influencing.

You will need to be resilient and be able to remain calm in difficult situations. You will be firm, sensitive and professional in your approach and will be clear and assertive as you identify key issues and support kinship carers to get their needs met quickly and effectively.

You will understand how important it is that kinship carers feel confident in making their own decisions with the right information and advice so that they can build their own knowledge and confidence rather than dependency.

Key responsibilities include:

· Provide high quality, people centred, specialist legal advice and assistance to kinship carers in England and Wales on kinship care law-related matters.

· Undertake casework and strategic casework.

· Lead the development of Kinship’s legal offer to kinship carers.

· Provide support, resources and training to colleagues in the advice team to support the quality of legal advice.

· Ensure our legal service is compliant with all relevant regulatory requirements.

· Work with our Policy and Campaigns team to identify opportunities for influencing policy and practice through strategic casework, litigation, policy work or campaigning.

· Support colleagues in our Training and Website teams to develop legally accurate content and resources.

Essential knowledge, abilities, skills and experience include:

· A minimum of 3 years post-qualification experience (PQE) in child law, family law, or closely related fields.

· Experience in both private and public law child-related cases.

· Strong knowledge of child law, family court processes, and related safeguarding legislation.

· Ability to provide clear, accurate, and practical legal advice tailored to the individual circumstances of vulnerable people.

· Excellent written skills and research skills.

· Strong organisational skills to prioritise tasks effectively, meet deadlines, and comply with legal and regulatory requirements.

· Confident in using digital tools, and an ability to learn new tools.

•Strong ethical standards and a passion for supporting vulnerable individuals to obtain access to justice.

(See Job Pack for full job description and person specification)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

HOW TO APPLY:

Please apply for the role of Kinship Care Legal Lead by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience.  Please include your notice period / earliest availability to start.

• Application opens: Friday 28 March  
• Application deadline:  Monday 21 April, 10 AM.
• First interview: Online – w/c 5th May 
• Second interview: In person – w/c 12th May

Some tips for your application:

· Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.

· Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.

· Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.

· Don’t go over 3 pages on your covering letter.

· Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.

About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.

But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.

About You

This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.

You may have started to build a career in charity fundraising, corporate business development, or related areas.

You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.

You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.

We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.

If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.

What You’ll Do

• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.

• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.

• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.

• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.

• Manage the database of funders and donors and ensure contact is up to date.

• Support with monitoring and evaluation, including reports to funders

• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence

• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.

• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.

• Ensure the highest standards of safeguarding across all activities.

• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.

If nothing changes, one in two of us will be directly affected by dementia – either by caring for someone with the condition, developing it ourselves, or both. Alzheimer’s Research UK exists to change that.

As the UK’s leading dementia research charity, we’re working to revolutionise the way we treat, diagnose, and prevent dementia. But we won’t stop there. We will keep going until we find a cure.

The Production Officer will play a crucial role in managing workflow into the Creative, Digital and Comms teams, and coordinating creative projects.

They will be the ultimate super user of our production management tool, Hive. They will set up projects on the system, ensure the smooth running of the system day-to-day, and help trouble shoot any issues that arise. The role will also help ensure that users internally are trained and confident in using the platform.

The Production Officer will also coordinate creative projects, to ensure they are delivered smoothly and on time, as well as supporting with the management of our content and photography library.

Main duties and responsibilities of the role:

· Support with the day-to-day management of the production tool, Hive. This will include setting up projects, ensuring teams are assigned, keeping the platform up-to-date, and carrying out other administrative tasks crucial for the smooth running of Hive.

· Liaise with Hive to troubleshoot any issues and stay up to date with new features on the platform.

· Be a Hive super champion across the organisation, delivering Hive inductions for new starters.

· Build and maintain strong relationships across the organisation, supporting teams to brief in work to Brand, Comms and Digital.

· Support the Creative team with the production of projects, including setting timelines, managing workflow and coordinating sign-off.

· Supporting with the management of the content and photography library, ensuring that photographs are correctly uploaded and tagged, with correct consent and removed from the system on the expiry date.

· Carry out additional directorate-wide responsibilities to support the smooth running of the directorate, for example, support with workshops and planning days.

What we are looking for:

· Experience of using a production management tool in a creative or communications environment.

· Excellent experience of coordinating projects, including managing and briefing meetings, setting timelines, and coordinating sign-off.

· Experience of bringing multi-skilled teams together to deliver tasks.

· Good understanding of creative, communications and/or digital processes.

· Experience of managing relationships with external suppliers.

· Agile and flexible, understanding that priorities may change at short notice.

· Ability to work at pace, delivering multiple projects to meet specified deadlines.

· Clear and concise communications skills, both written and verbal.

· A proactive self-starter, who can anticipate challenges and any issues that might arise.

· An excellent collaborator who enjoys bringing teams together.

Additional Information:

Ways of working:  As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Title: Operations Officer

Location: Coram’s Fields, 93 Guilford Street, London, WC1N 1DN

Responsible to: Chief Operating Officer Salary: Up to £34,000 per annum (subject to experience)

Contract Type: Permanent Hours: 35 hours per week (includes some evening and weekend work)

Benefits: 26 days annual leave, defined contribution pension scheme, tax-free childcare scheme, café discount, employee assistance programme, cycle-to work scheme

Role Summary

Coram’s Fields is a unique charity in the heart of Bloomsbury, London. In addition to our iconic 7-acre child-friendly park, we run a variety of services and enrichment programmes to support local young people and their families, including a nursery, an after-school and holiday club, a drop-in centre for parents of under-5s, a vibrant youth centre and a sports programme. We proactively host a wide variety of community events and celebrations, and our facilities are available for private hire to generate income for the charity.

The Operations Officer role is an integral part of the central team with responsibility for procedures, systems that support the effective, efficient, and compliant running of our seven-acre site, services, park events and oversight of income streams. It is an exciting and highly collaborative role offering a fantastic opportunity to combine effective communication and organisational skills with a passion for helping young people and a desire to develop commercial and business development experience.

Main Duties and Responsibilities:

General operations, processes and systems 

• You will be responsible for the oversight and continuous improvement of organisational procedures including IT, GDPR, Health and Safety, Fire Evacuation, incident management.
• You will be responsible for briefing staff across the charity in the use of these procedures and working with the Office and HR Manager to arrange training for staff where necessary. 
• You will be responsible for improving existing office systems and identifying opportunities to develop new systems and processes to enable people to work more collaboratively, efficiently, and effectively. 
• You will be responsible for ensuring that organisational procedures are documented and accessible on the internal SharePoint.
• You will be responsible for developing and overseeing a new volunteer infrastructure for the charity, working with teams across the organisation to deliver a consistently high-quality volunteer experience for all with standard recruitment, induction, and on-going oversight procedures.

Events and project management 

• You will be responsible for coordinating and overseeing a diverse and inclusive programme of park events, making the park an interesting and vibrant place to visit, encouraging the community to gather and socialise, and generating income to support the work of the charity.
• You will have responsibility for working with internal and external stakeholders to ensure each event is well-planned, managed safely and compliantly with all regulations and laws, and executed successfully within budget. 
• You will work with the CEO, COO and Buildings and Facilities Manager to support capital projects, liaising with external stakeholders, contractors and the Local Authority to ensure the effective operation of the site. Commercial Operations
•  You will operationally oversee our facility-hire income (halls, sports facilities, and grounds) and be responsible for: – ensuring necessary contracts, waivers, and legal/statutory documents are completed – executing effective marketing and promotions, and creating high quality promotional content for our website and social media – regularly reviewing fees in relation to the hire of our facilities and making recommendations for changes to these – understanding and improving the utilisation of facilities – supporting the COO to develop and grow partnerships with local organisations and schools – improving the efficiency of our booking systems/processes and overall user experience 
• You will be responsible for identifying new (temporary and permanent) opportunities and third party partnerships to bring new experiences, enjoyment and enrichment to local young people while also generating income for the charity. 
• You will work closely with our Café Manager to grow the profile and income generated by our cafe through improved park signage and park visitor experience initiatives, and integration of the café into the hall and sports hire customer journeys.

Other 

• You will be expected to undertake personal development and training where required or beneficial for the role, and to attend regular supervision and appraisal sessions.
• To undertake any task that may be request from time to time by the CEO or Board of Trustees, as may be consistent with the nature and scope of this post.

How to apply: Please submit your CV and a Cover Letter outlining how you are good fit for the role!

* We can only consider applications from candidates who submit a cover letter detailing how their experience aligns with the job criteria and how the role fits with their career goals.

Diversity and inclusion matter to us. Coram’s Fields is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community, from a diverse range of backgrounds. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for the families and children we work with.

Coram’s Fields is committed to safeguarding and protecting the welfare of all children and young people. All those applying for a role with the charity are subject to robust safeguarding checks and will need to demonstrate clearly their commitment to safeguarding. All appointments are subject to a satisfactory enhanced DBS check and all post holders are required to register with the DBS update service.

Background

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organisation.

As a small, mission-driven charity, we are seeking a highly organised and reliable Freelance Executive Assistant to support our CEO and Operations Director, enabling them to focus on strategic delivery, fundraising, and programme development.

You will be confident, efficient, and values-driven, able to provide high-level administrative support and coordination. You will play a vital role in keeping our senior leadership organised and on track, ensuring smooth communication to enable the team to collaborate across all the activities and projects.

Key Responsibilites

This vital role will enable the leadership team to focus on strategic goals, fundraising, and programme delivery—by ensuring smooth day-to-day coordination behind the scenes. Working closely with the Operations Director, your responsibilities will include but are not limited to:

· Provide direct administrative and scheduling support to the CEO and Operations Director.

· Coordinate calendars, meetings, and travel arrangements.

· Draft and proofread correspondence, reports, and presentations.

· Manage digital filing systems and ensure documents are well organised.

· Carry out ad hoc tasks and small projects to support the smooth running of the charity.

· Coordinate and support the implementation and monitoring of internal policies.

· Support recruitment and onboarding processes including DBS checks and safeguarding training.

· Support the management of internal systems, team collaboration, and operational record-keeping.

Requirements

Essential:

· Proven experience as an Executive Assistant or in a senior administrative support role.

· Excellent organisational and time-management skills.

· Strong written and verbal communication skills.

· Confident working independently and managing a busy workload.

· Professional, discreet, and experienced in handling confidential information.

· A good working knowledge of Salesforce

· Comfortable using Microsoft Office, Google Workspace, and virtual meeting tools (Zoom/Teams).

· A strong interest in and alignment with Our Time’s mission and values.

Desirable:

· Experience in the not-for-profit, mental health, or education sectors.

· Familiarity with charity governance and trustee liaison.

· Experience supporting remote teams and coordinating both hybrid and inperson events or meetings.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

Permanent, Full Time

Circa £28,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This role presents a great opportunity for a candidate with strong administrative, communication and team-working skills to join the Strategic Partnerships team at the RAF’s leading welfare charity. The Strategic Partnerships team manages the Fund’s relationships with corporate partners who play a vital role in making the Fund’s work possible. The team also develops and markets new fundraising offerings as well as identifying, researching and engaging with new corporate partners who will help the Fund stand side-by-side with the RAF Family in years to come.

This is an ideal role for a candidate already working in the charity sector and wishing to develop their skills in an active partnerships team, or for a candidate interested in transferring their skills into the charity sector. This role is an important one in supporting activity across the team, and particularly the work of the Strategic Partnerships Managers, with a focus on administrative support as well as liaising with internal and external stakeholders. In this role you will enable the team to build relationships and meet ambitious fundraising targets, allowing the charity to change the lives of beneficiaries facing hardship now and in the future.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

If you have any queries regarding the role, please email the address displayed on the recruitment portal.

The closing date for applications is Friday 2nd May 2025, 5:00pm.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

As our Head of Philanthropy, you’ll lead and grow our major donor programme, securing six- and seven-figure gifts that fuel transformational change.

What you’ll do:

• Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
• Cultivate and steward relationships with major donors, foundations, and networks of high-net-worth individuals.
• Position Practical Action as a thought leader in international development philanthropy, leveraging trends such as impact-based philanthropy and trust-based giving.
• Create high quality donor experiences, from exclusive events to field visits that showcase our life-changing work.

This is a rare opportunity to shape philanthropy at Practical Action and create lasting change. If you’re ready to take major donor fundraising to the next level, we’d love to hear from you!

What you’ll bring:

• A proven track record of securing high-value gifts from major donors, trusts, and foundations.
• Exceptional relationship-building skills and the ability to engage and inspire high-net-worth individuals.
• Strategic thinking with a flair for identifying and unlocking new funding opportunities.
• Passion for international development and a talent for powerful storytelling.

Accountabilities:

Strategic Leadership: Develop and implement an ambitious philanthropy strategy that delivers significant income growth from high-net-worth individuals, trusts, and foundations.

Team Leadership: Lead and develop a small team, fostering a high-performance culture and ensuring fundraising excellence.

Collaboration & Leadership: Work closely with senior stakeholders, including Trustees, the CEO, and global teams, to leverage influence and deepen donor engagement.

Innovation & Future-Proofing: Identify and implement innovative fundraising approaches, including digital philanthropy, giving circles, and social investment models.

Data & Insights: Use CRM and donor analytics to inform strategy, measure impact, and drive data-led decision-making.

Portfolio Development: Expand and diversify our philanthropic network, including engaging global high-net-worth individuals, diaspora philanthropy, and Donor Advised Funds (DAFs).

Major Gift Fundraising: Build and steward a pipeline of major donors, personally cultivating and soliciting six and seven-figure gifts to drive sustainable long-term support.

Engagement & Stewardship: Develop bespoke donor experiences, including high-profile events, personalised communications, and opportunities to see Practical Action’s work firsthand.

Global relationships: Working with country and regional offices, the International Directorate, the Impact & Influence Directorate and Finance, developing processes and proactively working to unblock issues crucial to successful philanthropic growth.

Skills Development: Champion and facilitates the development of skills and capacity among fundraising staff globally in support of the philanthropy strategy.

PERSON PROFILE

Experience, Knowledge and Skills

• We’re looking for an experienced philanthropy professional with a passion for international development and a strong track record of securing major gifts. You will bring:
• Proven expertise in major donor fundraising, with a track record of securing six and seven-figure gifts from high-net-worth individuals and foundations.
• Strategic vision and leadership, with the ability to develop and implement successful multi-year philanthropy strategies.
• Exceptional relationship-building skills, able to engage and inspire senior donors, Trustees, and high-profile stakeholders.
• Creative and entrepreneurial mindset, with experience exploring innovative fundraising models such as impact philanthropy, digital philanthropy, and DAFs.
• Outstanding communication and influencing skills, with the ability to craft compelling cases for support.
• Experience in leading and developing high-performing teams, fostering a culture of ambition, innovation, and collaboration.
• Knowledge of international development and the motivations of philanthropic donors in this space.
• A proactive, results-driven approach, with strong financial acumen and the ability to manage budgets, pipelines, and income targets.
• Cultural Sensitivity with experience of remote working, working with people from diverse backgrounds and working with multiple teams.
• Language Skills: Fluency in English required. Competence or fluency in Spanish, French and/or Arabic, desirable.
• Alignment with our work and commitment to development principles.

This all-round fundraising role will support a range of income-generating activities, working closely with the Head of Engagement to ensure the events programme and our challenge events programme expands and grows from strength to strength. 

The successful applicant will be proactive, enthusiastic and organised and is someone who thrives in busy environments and is passionate about engaging supporters. They will have experience in charity fundraising and challenge events, have great organisational skills and strong communication skills. 

Please read our full Recruitment Pack which contains full details and person specification. We do require a covering letter and a CV to consider your application.

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser Richmond (London)

Ref: APR20255346

Location: Richmond

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location, and will attend venues within an hour's drive of the advertised area. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser St Neots

Ref: APR20255352

Location: St Neots

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

We're looking for a strategic, analytical, and leadership-oriented Director of Governance and Assurance to join our Head Office located in Islington.

£85,000.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

As the Director of Governance and Assurance, you will provide sector-leading company secretariat, governance, and assurance, ensuring the governance structure efficiently manages regulated activities and commercial group entities. The post-holder will also advise and support the Chief Executive, Chair, and SLT on all aspects of regulation, corporate governance, and effective business conduct for the organisation, ensuring the highest standards of probity and according to statutory and legislative requirements.

The Director of Governance and Assurance will oversee risk management and assurance functions, ensuring effective systems for internal controls and regulatory compliance, including internal audit management. They will provide administrative support for Board and Committee meetings, including agenda planning, minute taking, and record keeping.

This role is a key contact with the Regulator of Social Housing and other external government or regulatory organisations including CQC and Ofsted.

The Director of Governance and Assurance must embody a strategic and principled leadership style, ensuring the highest standards of governance, risk management and regulatory compliance. This individual will demonstrate exceptional integrity, attention to detail, and the ability to navigate complex legal and regulatory landscapes with confidence. With strong analytical and communication skills, they will provide expert guidance to the Board and Senior Leadership Team while fostering a culture of transparency and accountability. Adept at balancing strategic oversight with operational efficiency, they will drive continuous improvement in governance practices, ensuring that Look Ahead remains resilient, compliant, and well-positioned to fulfil its mission in the housing and social care sector.

What you'll bring:

Skills

Leadership: Strong leadership and management skills to oversee governance and assurance functions.

Organisational skills: Extremely organised with a planned approach to ensure leading the activity in this remit.

Analytical Skills: Ability to analyse and interpret legal and regulatory requirements.

Communication: Excellent communication skills to provide clear advice and support to Board and Committee members.

Attention to Detail: High level of accuracy in record-keeping and compliance monitoring.

Qualifications

Educational Background: Typically, a bachelor's degree in business administration, law, finance, or a related field. A master's degree or MBA can be advantageous.

Professional Certifications: Relevant certifications such as Certified Governance, Risk and Compliance (CGRC), Certified in Risk and Information Systems Control (CRISC), or Certification in Risk Management Assurance (CRMA) can enhance your credentials

Qualified Company Secretary

Experience

Leadership Experience: Significant experience in a senior leadership role, preferably within governance, risk management, or compliance.

Industry Experience: Significant experience in the Housing sector

Track Record: Proven track record of successfully implementing governance and assurance frameworks and driving improvements in organisational performance

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.