TDS Group

Who we are

TDS is the leading tenancy deposit and dispute resolution service provider in the UK.

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

TDS is backed by Propertymark, Royal Institute of Chartered Surveyors (RICS) and the National Residential Landlords Association (NRLA). Through our charitable foundations we are working to improve standards in the Private Rented Sector. TDS is a not-for-profit company.

Our culture and values

Our success goes hand in hand with having a strong culture. The below set out the experience of everyone who works here:

Communication:

• We are extremely proud of our open and honest two-way communication. We ensure that everyone has the opportunity to voice their ideas and know that they’ll be heard.
• Our flat structure and open plan office allow fast and efficient communication flow at all levels. 

Inclusion:

• Our inclusive, open-minded and respectful environment ensures we support colleagues in achieving their career goals and in driving change.  
•  Our Diversity; Fundraising; Colleague Consultation Forum; Giving Something Back; and Wellbeing working groups help create a great working environment.

Recognition:

• You’ll be seen as an individual; valued and recognised for who and what you are. 
•  Our colleague recognition scheme puts the power in colleagues’ hands to recognise and reward each other for the work they are doing. 

Fun:

• Having fun and spending time with colleagues is encouraged; it makes life more enjoyable. There are many ways in which we foster fun, from competitions to social events.

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Our values are the things we hold most important that define how we do what we do. Our values were created by and for our colleagues.

If we all take pride in TDS's values, we'll all be working together towards the same goals - collaboration makes for a much stronger team. Each year we carry out regular all-colleague surveys.

We ask our colleagues to tell us where we're strong and where we need to improve.

• Customer focused
• Fairness
• Making a difference
• Teamwork

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Equality, diversity and inclusion policy

We celebrate diversity, foster inclusivity, and as a Disability Confident employer we support disabled individuals with equal opportunities to thrive in the workforce. We believe people, with different perspectives make TDS a better business. Our customers are diverse, so we should be, too. We want you to fully embrace being yourself. Whoever you are. Wherever you’re from.