Customer Services And Data Manager Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company: Royal Statistical Society
Salary: £28 to 32k pro rata
Location: London/ hybrid
Line manager: RSS Journals Manager
Line management responsibility: None
Term: Permanent, part-time 21 hours per week (flexibility around days and hours worked)
Background:
Our vision is a world where data is at the heart of understanding and decision-making.
Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.
We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.
We are looking for an outstanding candidate to join the publications team in the Digital and Content department of the Society. Working as part of a friendly, professional team, you will support the Journals Manager who oversees and manages the full journal development and delivery process.
The Journal of the Royal Statistical Society consists of three world leading, peer-reviewed scientific journals of statistics and data science, and we have just launched a new, open access journal – RSS: Data Science and Artificial Intelligence. With our 5-year strategy and the focus on impact in all aspects of the Society’s work, this is a great opportunity to get involved in journal delivery and development, and to further develop your experience within journal publishing.
Pension and benefits: Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.
Location: The RSS office is in central London and currently open twice a week. We offer flexible working arrangements and office attendance is encouraged but not mandatory depending on the role. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required.
Working hours: 21 hours per week (pro-rated). Applications for job shares and flexible working will also be considered.
Holidays: 25 days per annum (pro-rated), plus bank holidays and an additional close down between Christmas and New Year.
Probation: This post is subject to a six-month probation period.
Job purpose:
To support the Journals Manager who oversees and manages the full journal development and delivery process. This includes securing excellent relations with publishers, editors, editorial panels, trustees and authors as well as developing journal strategy in conjunction with many of the same stakeholders.
Key responsibilities:
Support and provide administration for the Society’s editorial panels, Journal Webinar Advisory Group, Discussion Meetings Committee and Publications Network
- Proactively support the editors, chair and members of journal committees and groups as directed by the Journals Manager. This involves developing credible relationships with these stakeholders and the publisher and working to support the Journals Manager to facilitate regular meetings, elicit and disseminate papers, reports and analyses prior to meetings and taking notes/writing of minutes
- Coordinate the process of appointing new associate and joint editors as directed by the Journals Manager and update the membership of journal committees and groups in the Society’s CRM system and other repositories
- Design, develop and deliver a programme of journal webinars, working with the Journal Webinar Advisory Group to select papers, invite the authors and agreed discussants, arrange the meeting and rehearsals, and publicise the events
- Work with team members to promote journal content, news, events and innovations to RSS members
Support journal editorial and production processes
- Liaise regularly with the publisher’s editorial office to ensure the smooth running of the journal peer review process and effective support of editors, reviewers, and authors
- Provide support for the journal production process managed by the Journals Manager and delivered by Oxford University Press (OUP), intervening as necessary to ensure reported problems are quickly and effectively resolved
- Provide reports to the Journals Manager and RSS senior management as required on journal activity plans and performance, including regular collection and updating of journal KPIs.
Journal development
- Support the development and delivery of the annual marketing strategy and associated activity planning by OUP and with other RSS management and stakeholders, including the support of marketing and fundraising initiatives
- Support the journals’ continuous development programme, contributing to the identification and implementation of agreed improvements and innovations
- Actively support all aspects of the new journal and its future development
- Review and update the journals publications pages on the Society’s website and the RSS/OUP hub.
- Organise, publicise, deliver and evaluate RSS journal events, specifically the Journal webinar and Discussion Meetings to proactively support the committee membership and stakeholders, upholding the RSS brand and professional reputation
General administration
- Write/update descriptions of processes (Standard Operating Procedures) for which you are responsible and share in relevant organisation folders
Person specification:
Essential
- Knowledge of publication processes, preferably gained through experience working to produce a learned journal
- An understanding of the issues facing peer review journals and an understanding of open-access publishing
- Strong communication and writing skills with high attention to detail, able to communicate confidently and concisely with a wide range of people
- Excellent organisational, coordination and planning skills with the ability to prioritise workload and deliver to deadlines
- Experience of organising meetings including the preparation of agendas, circulation of papers, production of minutes and coordinating actions
- Ability to work on own initiative as well as being part of a high-performing team
- Computer literate (Microsoft 365, Dynamics CRM) and ability to adapt to changes in technology
- Ability to work flexibly and cooperatively with team members and members of the RSS, many of whom volunteer their services. NB: the RSS has a flexible working policy but some meetings and events involve being present on set dates and times
- Excellent problem resolution skills
- Committed to on-going personal and professional development
How to apply for the role
Please submit your CV and a covering letter to Judith Shorten, RSS Journals Manager, at the email address detailed on our website.
The deadline for receipt of applications is 12 November.
We may arrange interviews before the deadline has passed.
The covering letter should be a maximum of two sides of A4 and cover why you are interested in the role as well as how you meet the job specific competencies.
Any questions about the role should also be directed to Judith Shorten at the above email. Likewise, if you are interested in applying but cannot do so until nearer the deadline, please email Judith to register your interest.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The TSA is seeking a highly experienced, confident and capable Head of Fundraising to provide leadership and direction on all aspects of income generation. The charity has gone from strength to strength over the last 24 months, including income generation, and we are looking for an experienced fundraising professional to continue this amazing work.
Working closely with the TSA’s Joint Chief Executives, you’ll join the Senior Management Team and will be expected to successfully implement our new three-year fundraising strategy, which aims to diversify and raise income in a sensible yet ambitious way.
You’ll have a genuine passion about making a difference and working with a range of different people to increase income across multiple streams. The chosen candidate will have experience of developing multiple income streams, building and maintaining meaningful relationships with existing and new supporters and demonstrable exceptional communication skills.
In return, you’ll know that you’re making a massive difference in the lives of thousands of people across the UK, while working in an environment that encourages flexible and supportive working.
Head of Fundraising responsibilities
Strategic, leadership and management
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Provide leadership for fundraising and income generation across the TSA team. Attend regular strategy meetings and be a leading voice in shaping the TSA’s income generation activities
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Lead in the development, implementation and review of fundraising polices and strategy ensuring they are in line with the overall organisation business plan
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Provide line management for the Fundraising Manager and Grants and Trusts Manager, including regular meetings and ensuring that the fundraising team are fulfilling all areas of their roles, meeting agreed KPI’s and achieving set income targets
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Lead on the annual business planning and budget cycle for the income generation
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Effectively collect and analyse data to demonstrate income trends, the impact of fundraising and income generation. Use this data to inform quarterly reports to the Board of Trustees, determine the impact of the team’s work and drive continual improvements in policy and practice
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Attend and actively contribute to weekly TSA team meetings
Income Generation and partnership
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Lead on all income generation activities, with a focus on developing new fundraising initiatives for corporate giving, major donor fundraising, legacy giving and TSA appeals
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Develop and deliver short and long-term fundraising and partnership strategy for the TSA. Ensure that the TSA has a balanced portfolio, and the fundraising team successfully delivers income across multiple streams
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Working closely with the Joint Chief Executives and Grants and Trusts Manager, expand the TSA’s range of research funding sources to include public, academic, commercial and innovation funding alongside investment from the TSA itself
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Accurately forecast and monitor against income generation targets
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Identify opportunities to work with partners on areas of common interest where the TSA can achieve more through joint funding, gifts in kind (such as time or services) or delivering joint projects than the charity could do by working alone
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Ensure the TSA’s fundraising policies, procedures are up to date and that all fundraising activities comply with law and the Fundraising Regulator guidelines
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Continue to maintain established, and develop new relationships with potential fundraising supporters and partners across all sectors
Marketing and communications responsibilities
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Work closely with the communications team to develop inspiring fundraising campaigns, appeals, cases for support and content for distribution across all digital platforms,including social media, e-newsletters and Scan magazine, website and fundraising platforms
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Continue to strengthen our supporter engagement plans to identify and build excellent working relationships that leads to increase income
General responsibilities
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Adhere to all TSA policies, procedures, values and behaviours
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Comply with all internal and external Health and Safety requirements and complete Risk Assessments as appropriate
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Work as part of a small fundraising team, you will enjoy taking on new challenges and happy to work flexibly as the TSA continues to develop and grow
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Represent the charity at a small number of TSA events as required
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This may entail occasional evening and weekend work. Occasional travel within the UK may be required for team meetings and events.
A DBS enhanced disclosure will be required prior to taking up post.
Person specification
Essential
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Strategic thinking and planning
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Multi-tasking, ability to manage a diverse workload, prioritise needs and manage your own time
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Proven background in fundraising and income generation leadership across multiple income streams including community, corporate, major donors, regular giving and legacy
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Experience of building relationships with major donors and corporate supporters
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Demonstrated experience of developing strategies and business plans
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Experience of leading a team and line-managing colleagues. At least 5 years’ experience of managing a fundraising team
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Experience of developing standard operating procedures and embedding them in day-to-day operations
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Experience of managing budgets
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Able to set and manage ambitious income targets
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Able to grasp complex issues and communicate complex issues simply
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Quick learner and able to onboard swiftly
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Experience of working with customer relationship management databases (please note that we use Beacon)
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Experience of a broad range of communications tactics across media, supporter engagement, websites and social media, internal communications
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Able to work with people with a wide range of abilities, with a warm empathetic style
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Experience of collecting and monitoring data to analyse service impact and drive service improvements
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Excellent communications skills (oral and written)
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Understanding of the relevant regulatory frameworks, Institute of Fundraising Codes of Conduct, Fundraising Regulator guidelines and Gift Aid regulation
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Effective team player who is willing to take on new challenges and work flexibly to meet the needs of the charity (including occasional evenings and weekends to deliver presentations and attend events)
Desirable
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Fundraising or communications qualification
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Experience of working with people living with learning disabilities or autism
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Experience of working with children or adults with disabilities or chronic health conditions
To apply, please submit your CV and a cover letter (no more than two pages) telling us how you meet the requirements for this role.
Shortlisted candidates will be invited to attend a competency-based interview. The interview process will include a test of essential skills.
Due to the expected volume of applicants, we will not be able to acknowledge candidates who are not shortlisted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Corporate Partnerships Officer
Salary: £29,217 per annum
Hours: 37.5 hours per week, 1-year fixed term contract
Location: Gravesend DA11 7HQ / Swanscombe DA10 0AB and occasionally work from home
ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.
We are looking for a Senior Corporate Partnerships Officer to help us grow sustainable income from businesses and build strong, purposeful partnerships. In this role, you’ll focus on securing new business and sponsorships, maintaining excellent relationships with existing partners, and finding opportunities for growth. You’ll also assist in managing the corporate budget with the support of the Corporate Partnerships Manager.
If you’re looking for a rewarding role where you’ll make a real difference in providing care and support when it's needed most, we’d love to hear from you!
Essential Requirements:
· Educated to GCSE level or equivalent professional experience.
· Proven success in securing new corporate business.
· Skilled in researching leads, managing pipelines, and account management.
· Experience in event, project, and campaign management.
· Track record of exceeding income targets.
· Ability to create and present proposals confidently.
· Excellent verbal, written, organisational, and time management skills.
· Strong relationship management and customer service.
· Confident in using CRM databases and proficient in Word, Excel, PowerPoint, and Outlook.
· Access to own vehicle with valid driving license and business insurance.
How to apply:
By application form, either online or downloadable from our website or by submitting a CV and cover letter, CVs without a cover letter will not be considered.
This post is subject to Standard DBS clearance.
Closing date: 8 November 2024
Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fixed term contract/maternity cover - January to December 2025
Annual salary circa £30,000, dependent on experience, plus benefits including generous contributory pension scheme and life assurance.
St Albans School is a leading independent day school with an outstanding reputation for academic excellence. The foundation was established in 2008 to raise funds from alumni and parents of the School to increase the provision of means-tested bursaries and to assist the funding of capital projects. Reporting to the Development Director the Alumni Relations and Development Officer is responsible for fostering and maintaining relationships between the School and its former pupils and current parents by managing associated events and activities, communications and publications, and the administration of the Development database.
The ideal candidate will have experience in event management and fundraising, along with proficiency in CRM systems. Strong writing skills are essential, with the ability to tailor messages to diverse audiences. Excellent organisational abilities, meticulous attention to detail, and proficiency in Microsoft Office and data management are important as are excellent interpersonal skills, the ability to multi-task and prioritise effectively.
Hours are full time, 37.5 hours per week, Monday to Friday, full year. Occasional evening and weekend working is required for School events.
The School is committed to safeguarding and promoting the welfare of children. Applicants must therefore be willing to undergo child protection screening and safer recruitment checks appropriate to the post, including checks with past employers and the Disclosure and Barring Service. St Albans School is an equal opportunity employer, committed to diversity and the creation of an inclusive environment for all employees. Employment selections are made according to suitability for the post, irrespective of background or protected characteristic.
Please apply by 1 November 2024. The School reserves the right to make an appointment before the closing date, so early applications are encouraged.
The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education as well as members from the school community.
Contract and Salary ; Permanent and Salary Band D (£45k FTE)
Hours: 0.6 or 0.8 FTE i.e. over 3 or 4 days each week
Reports to the PSA’s Chief Executive
Location: All roles are based at our offices in Camden London but the PSA staff work hybrid and supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly and The whole team is endeavouring to collaborate in our offices regularly, especially on Wednesdays each week.
Job purpose: The postholder will support our aim to be the leading advocate for and supporter of Political Studies in the UK. Working with the CEO, the rest of the PSA Team and trustees you will lead the association’s membership services, communications, outreach programmes, and events including:
· Teaching and Learning Network
· Postgraduate students and Early Career Network
· Schools & Student programmes
· Specialist Groups
· Recognising professional contributions including our prizes and awards
· Advocacy for Political Studies.
The PSA is the home of Political Studies and in doing so the PSA’s staff and trustees work to bring our community together and advocate its importance to achieve our mission. This role plays a vital role in achieving this.
You will build and sustain a team of motivated and skilled staff and contractors and support them to continuously develop, innovate and enjoy their work. You will reflect the values of sustainability, diversity, advocacy and excellence in everything that you and your team do.
The post-holder will also contribute to the association’s income and membership targets, work within assigned budgets and creatively with partners as well as monitoring and reporting performance to trustees.
Operational priorities in the first year in being in post will include:
· Embedding a new website and CRM
· Implementing a new PSA 2025+ Strategic Plan including reviews of our membership offer and specialist groups
· Delivering the association’s annual conference
· Recruiting new team members to successfully deliver this strategy.
Team Structure & Context: The post will line manage a team of membership, communications and events personnel including the services of several external expert suppliers. You will also, on occasion, deputise for the CEO. This role works closely with the Operations & Finance team on governance, budgeting, grants and awards, digital systems and delivery.
Interview: There will be a two-stage interview process, first stage interview with be on either 6th or 8th November via teams and second stage will be in person in Camden on 15th November.
Main responsibilities:
Governance, Strategy and Leadership:
- Work with the PSA’s trustees and PSA team to shape and deliver the PSA’s strategy and annual business plans and support our aim to be the leading advocate and scholarly community for Political Studies in the UK
- Ensure key performance indicators relating to your work area are monitored, reported and used to continuously improve our operations.
- Work with trustees and lead by example to embed the values of sustainability, diversity, advocacy and excellence throughout the organisation
- Lead, support, and motivate staff so they are engaged and committed to delivering the organisation’s culture, values and objectives while meeting their individual potential and enjoying their work
- You will be able to approve expenditure in accordance with the PSA’s Scheme of Delegation and finance policies and procedures
- On occasion, co-ordinate the PSA’s response to government and other consultations and represent the association while engaging stakeholders.
Membership Services and Communications:
Lead and support your Membership, Events, Communications & Programmes line-reports to develop and deliver the following:
- Devising the PSA’s membership, marketing and communications strategies with the wider PSA Team and trustees so that the association maintains and enhances its profile, size, and impact
- Manage team members and contractors to ensure the development and delivery of these strategies including the organisation’s membership services, codes of conduct, professional standards and package of member benefits
- Work with your team and trustees in shaping our membership offer which supports our members as they progress through their studies and careers. This includes the development and delivery of new membership categories including the PSA Fellowship
- Work with your team members to continuously improve the PSA’s member communications and content ensuring that all web and other digital and printed content and data is timely and good quality. You will ensure an ongoing programme of content and calls for action including promotion of Political Insight magazine and journals, the PSA Blog, e-newsletters, and social media as well as the efficient and effective deployment of the CRM so we can give our members, donors and stakeholders the best experience possible
- Work with your team to ensure the membership recruitment, renewal and services run smoothly and achieve the continued growth in the association and that expectations are met
- Run the annual academic prizes programme as a part of our PSA member benefits package and in partnership with others including the American Political Science Association and the Academy of Social Sciences
- Support the CEO and Head of Operations and Finance with implementing the PSA’s grant and other support programmes as part of our member benefits package
- Support the PSA’s Chair and CEO on wider engagement with the higher education and learned society sectors including supporting heads of department gatherings and communications.
Programme Management:
Deliver the PSA’s Schools programme:
- Support PSA trustees in creating a programme in line with the PSA’s strategy
- Lead team members, suppliers, and partners to deliver this programme to as wide a range of teachers and pupils as possible
- Promote the teaching and study of Politics particularly post-16 and at undergraduate level
- Develop and deliver an offering for teachers and students (particularly post-16 resources and events) involving input from academics in line with PSA Strategy
- Support the PSA’s trustees on engagement and advocacy concerning post-16 curriculum and assessment.
Supporting Students, early career academics and those focussed on higher education teaching and learning:
- Support your team members in managing member networks including the PSA’s Teaching and Learning Network (TLN) and Early Career Network (ECN), its volunteer convenors (committee members) and programme of communications, resources and events and imbed these as a clear part of our membership offering
- Support your team members in undertaking the election and training of incoming committee members and ensure the development of appropriate procedures and annual actions plans so that they adhere to the byelaws of the association and agreed budgets
- Support the PSA’s trustees with engagement and advocacy concerning Higher Education teaching and learning and the content of Politics courses
- Work with team members to organise and develop the annual PSA undergraduate Conference, and develop a wider programme of work with opportunities to undergraduate students to engage with the PSA
- With support from the team, ensure the effective operation of the PSA’s family of specialist groups in particular the management and growth of their own membership and communications as well as supporting their events and, in liaison with the Finance Manager, their own income and expenditure
- Work with team members, trustees and association members on the provision of developmental activities including mentoring and training programmes.
Delivering the PSA’s Annual Conference, annual lecture, and other events:
- Devise in consultation with colleagues and trustees, a conference and events strategy for the organisation aimed to bring our community together, further our strategy and maximise revenues. This should include events supporting all membership types, specialist groups and our networks.
- Manage the team responsible for delivery and ensure productive relationships between staff and suppliers as well as academic and commercial partners
- Develop and manage project budgets including the Annual Conference from inception to completion in consultation with team members and the Operations and Finance Team, reporting to the Chief Executive and Trustees.
- Oversee existing systems to monitor progress and expenditure through the regular scrutiny and review of budgets and project plans, from proposal though implementation and delivery
- Support team members in the delivery of PSA’s annual conference and the wider events programme, ensuring that all of these are of the highest quality and linked to the PSA’s wider strategic priorities ensuring all these events are risk-assessed, insured, delivered cost-effectively, on time and to a high professional standard
- Exploit opportunities to increase membership, profile, reach, and income including sponsorship and advertising as well as opportunities to increase inclusion through technology. This will include you and your team building relationships with potential sponsors, advertisers and exhibitors to maximise the opportunities available at PSA events and in our publications including selling sponsorship/stand/exhibition space to potential exhibitors/partners
- Conduct post-event evaluation to ensure continuous improvement and assess impact
- Ensure a pipeline of future annual conferences and other events through effective engagement with trustees and university Politics departments and other stakeholders.
Other duties and responsibilities:
The above role description is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative, and flexible in line with the needs of the post and the organisation
- On occasion, this may entail supporting colleagues in work areas outside of this job description including deputising for the CEO
- These duties are subject to change from time to time as determined by business priorities and communicated by the CEO. As and when duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder
- The post-holder is expected to provide general support in running the PSA offices and line-manage their team members to do likewise
- Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR.
How to apply: Please submit your application by 9am Monday 28th October sending a covering letter together with your CV
The client requests no contact from agencies or media sales.
About Us
The Pepper Pot Centre is a unique Day Centre situated in the heart of Ladbroke Grove which supports over 60s Caribbean, African and other BME communities of Kensington and Chelsea and neighbouring boroughs and is open to all. The Centre opened in 1981 and offers members a range of services in a warm and friendly environment.
We are a meeting place and day centre for older members of the community. Our wide range of activities both inside and outside our centre aim to be culturally sensitive and include the provision of nutritious meals, birthday parties for members, visits to theatres museums and the seaside and much more.
In 1976 & 2006 PPC was visited by the late Queen and by the Duchess of Cornwall in 2020.
We are now seeking a part-time Office Administrator to join our friendly team working 21 hours per week.
About the role
This is an exceptional opportunity for a proactive and community-focused individual with a strong understanding of the administrative needs of our organisation, particularly in supporting older people from Caribbean backgrounds and other BME communities. Join us and take an exciting step forward in your career as an Office Administrator.
We are looking for a dedicated and organised administrative staff member to join our team. The ideal person should be detail-oriented, professional, and have good written and verbal communication skills. Your main job will be to provide administrative support and to work closely with other team members to ensure that that the office operates smoothly and efficiency.
Roles and Responsibilities:
Administrative Support:
- Answer reception enquiries.
- Coordinate volunteers to ensure that the reception and phones are always adequately staffed and answered in a courteous and professional manner.
- Manage incoming calls, emails, and correspondence.
- Maintain records, databases, and filing systems.
- Prepare reports, presentations, and documents as needed.
- Assist in billing, invoicing, and financial record keeping.
Member’s Support:
- Assist members with paperwork, forms, and inquiries.
- Coordinate transportation arrangements for members as necessary.
- Maintain members’ records and update information as needed.
Facility Management:
- Monitor inventory and order office supplies as needed.
- Coordinate maintenance and repairs for equipment and facilities.
- Ensure the cleanliness and organisation of the premises, working with the cleaner as necessary.
Finance:
- Manage petty cash, expenses, and income within budget guidelines and bank cash regularly.
- Arrange for invoices to be paid.
- Maintain a record of payments made and expenses incurred to be presented to the Pepper Pot Centre accountant.
Communication and Liaison:
- Collaborate with other staff members to ensure smooth office operations.
- Collect feedback from members and families to improve services.
Supporting the Centre Manager:
- Assist in compiling data and information for reports and presentations.
- Prepare drafts of reports and documents for the manager’s review.
Professional Development:
- Stay informed about best practices in administrative support and adult day centre operations.
- Attend relevant workshops, training sessions, or conferences to enhance skills and knowledge.
- Share insights and learning with the manager and team to continuously improve operations.
Other:
- Take on related tasks as required by the centre manager and/or trustees.
- Compile and distribute information for Board meetings.
About you
Essential:
- Good understanding of the essential needs of older individuals, particularly from Caribbean backgrounds and other BME communities.
- Proven track record in successfully managing administrative tasks and responsibilities.
- Skilled in both planned and reactive approaches to event planning.
- Proactive and capable of working independently with minimal supervision, as well as collaboratively within a team.
- Attention to detail.
- Excellent organisational abilities with a methodical approach to handling multiple tasks simultaneously and meeting deadlines.
- Strong interpersonal skills with the ability to communicate effectively with diverse populations and build rapport with members and team.
- Proficient in writing letters, and reports.
- Fully competent in the use of Microsoft Office Suite, including Excel, Word, Power Point and other relevant software.
- Proven experience in an administrative role or similar position.
- Strong communication skills, both written and verbal.
- A friendly and approachable demeanour.
- Strong customer service experience and ethos.
Desirable
- Experience working in a non-profit or community-focused organisation.
- Experience of working with a management committee.
- Knowledge of the Statutory and Voluntary sectors.
- Problem-solving skills.
- Strong research capabilities.
- Full clean driver’s license.
Application Process
Closing date for applications:
The application deadline is Month 4th November 2024 with interviews in the week of 18/11. However, we reserve the right to close the application early. An early application is strongly recommended.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want a job where you can really make a difference? Do you enjoy working with people?
We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.
The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.
Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.
As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.
The ability to work well in a team is essential!
This role is for 35 hours per week.
As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities.
All our staff benefit from a competitive remuneration package, including:
- 25 days holiday plus bank holidays
- Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
- Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail
- Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff
- A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers
- Season ticket loan
Closing date: 6 November 2024
Interviews will take place on Monday 11th and Tuesday 12th November.
However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible. We reserve the right to close this vacancy at any time.
The client requests no contact from agencies or media sales.
In their search for two new Finance Business Partners on a permanent basis The National Archives are partnering with Roberson Bell. The National Archives are a non-ministerial department, and the official archive and publisher for the UK Government, and for England and Wales. We are the guardians of over 1,000 years of iconic national documents.
Operating within the management accounting team, as a Finance Business Partner, you will act as the link between finance and the business, using your expertise to support, advise and challenge stakeholders on issues such as affordability, risk and compliance with government standards
The organisation:
We are expert advisers in information and records management and we work with partner across the cultural, academic and heritage sectors. We fulfil a leadership role for the archive sector and work to secure the future of physical and digital records. We collect and secure the future of the government record, from Shakespeare's will to tweets from Downing Street, to preserve it for generations to come.
The role:
- Providing sound financial advice and management to the Directorates. Including reviewing business cases, papers to Governance Committees and policy proposals, to ensure that the financial implications have been properly considered, are affordable and recommendations reflect good Value for Money.
- Presenting financial information to Senior Management Teams on a regular basis. Communicating complex financial issues to internal and external stakeholders, enabling individuals with little financial knowledge to understand key messages.
- Understanding the business - Developing a full understanding of the policies and cost drivers of the Directorates' spend ensuring they are managed and monitored effectively to meet business plans and objectives.
- Leading on month-end and year-end activities, working autonomously to ensure that the management information for your area of responsibility is accurate and correct.
- Challenging and supporting Directors and Budget Managers in managing spend on a portfolio basis. Recognising potential risk and opportunities and identifying solutions to manage them.
- Leading on financial planning and forecasting exercises, supporting and providing constructive challenge to business areas when identifying their funding requirements in-year and going forward. This will include working on significant fiscal events such as Spending Reviews.
- Building relationships with stakeholders across the business and in other support functions e.g. HR, commercial, to understand their needs and priorities.
- You will work with your Directorates and the wider finance team to promote and realise the benefits of our new ERP system.
- Managing two Management Accountants, with responsibility for leading, motivating and developing them.
The successful candidate will:
- Be a fully qualified Accountant.
- You'll be highly motivated and an effective organiser, which will allow you to work fluidly in a fast paced environment, remaining flexible at all times.
- Significant experience in communicating complex financial issues to enable individuals with little financial knowledge to understand the key messages.
- Significant experience of leading on financial planning, budgeting, and forecasting.
- Extensive experience of maintaining effective relationships to understand senior stakeholder/colleagues' needs and priorities
- Demonstrable experience of reviewing business cases and/or investment appraisal.
- Be a team player, with exceptional interpersonal skills, able to work with a diverse and broad range of stakeholders across the organisation. Demonstrable ability to influence.
- Have good written and oral communication skills, able to communicate clearly, concisely, accurately and in ways that promote understanding but stands ground when needed
Desirable criteria:
- An understanding of accounting policy and an appreciation of the implications for an organisation of Government legislation and accounting standards
This position will be based officially at the head office in Kew and will require the postholder to work from the office three days a week.
Applications will be under constant review before the closing date, so please apply via the link or contact Katie Moore at our retained search agent, Robertson Bell. Please note the closing date for applications is 27th October 2024.
Security
Successful candidates must undergo a criminal rec
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
North Paddington Foodbank (NPFB) is the UK’s first and only full cash-first foodbank, pioneering a transformative approach by providing customers with emergency cash grants alongside advice and support services. We’re looking for a dedicated and passionate Welfare Benefits Advisor to help deliver life-changing financial support to individuals in Westminster who may be missing out on benefits or are struggling with debt.
This is an exciting opportunity to work directly with those in need, offering tailored guidance on welfare benefits, income maximisation, and budgeting. You will have the chance to make a real impact on the lives of vulnerable people, ensuring they receive the financial assistance and advice they deserve.
Role Overview:
We are seeking a passionate and driven Welfare Benefits Advisor to join our team and make a significant impact on the lives of those in need. This position is vital in ensuring that underserved communities in Westminster access the financial support they deserve. The ideal candidate thrives in a dynamic environment and embodies a positive, solution-oriented mindset.
Key Responsibilities:
- Casework Support: Provide comprehensive casework support to NPFB service users, assisting with welfare benefit claims (PIP, ESA, Universal Credit) and addressing independent reviews.
- Debt Support: Offer basic debt advice, focusing on priority debts, applying for Local Housing Allowance, and facilitating referrals to specialists for complex cases.
- Financial Capability: Help clients create realistic budgets and develop essential financial skills to foster independence.
- Income Maximization: Deliver tailored advice to maximize household income through benefit checks, applications, and challenges to ensure clients receive their rightful support.
- Outreach Coordination: Manage outreach clinics and community events, collaborating with partners to enhance service delivery.
- Client Engagement: Provide advice across various settings, including the NPFB office, community outreach, and digital platforms.
- Record Keeping: Maintain accurate case records and ensure timely completion of funding reports and evaluations.
- Training: Stay updated on welfare legislation and provide training sessions for staff and volunteers on welfare rights issues.
Qualifications:
- Proven experience in delivering social welfare advice.
- Ability to empower clients facing welfare benefits and debt challenges through empathetic support.
- Excellent communication and interpersonal skills, with the ability to manage challenging situations effectively.
- Proficient in managing a caseload and meeting deadlines to ensure timely client support.
Personal Attributes:
- Commitment to quality, continuous improvement, and excellence in service delivery.
- Demonstrated leadership qualities and emotional intelligence.
- Passionate about equity, diversity, and inclusion, with a willingness to challenge discrimination.
Other Requirements:
- Willingness to travel across Westminster and work occasional weekends or evenings.
- Right to work in the UK and willingness to undergo an enhanced DBS check
If you thrive in fast-paced environments, are driven to create positive change, and want to work with an innovative team that believes in the power of cash-first interventions, we’d love to hear from you!
Role purpose
As part of our strategy, you will be responsible for leading the delivery, direction, and management of our ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills regardless of their background.
You will act as an influential member of the organisation’s Leadership Team to set, establish and deliver the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals.
In addition to establishing and managing relationships with external stakeholders at national, regional, and local levels, you will work as a pivotal member of the leadership team to embed this area of work across the organisation and benefit thousands of young people across the UK.
This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.
Main duties and responsibilities
1.Responsible for leading and managing agreed and supported programmes, creating and supporting effective implementation and delivery systems.
2. Empower and equip programme team members, allocating resource to effectively deliver agreed and supported projects and their goals/KPIs.
3. Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results.
4. Manage agreed programme budgets and forecasting liaising with Leadership Skills Foundation colleagues and funders as appropriate.
5. Responsibility for implementing internal performance metrics to demonstrate effectiveness, influencing programme management, monitoring and evaluation.
6. Ensure all project milestones, contractual and reporting requirements are met to the agreed standard.
7. Develop and present clear insight and analysis to drive the improvement of strategic, business and operational planning and delivery.
8. Develop management practices that support consistent programme delivery and high-quality outcomes.
9. Ensure risk management and mitigation processes are in place across all programmes and communicated effectively.
10. Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.
Head of Department Duties and Responsibilities
1. Implement the “one company” vision/culture and demonstrate its impact.
2. Carry out environmental scanning to recognise opportunities and challenge and formulate appropriate actions to position the Foundation in line with its agreed objectives.
3. Be accountable and responsible as required on projects to deliver the foundation’s vision.
4. Implement and develop appropriate business management capabilities and practice across the organisation.
5. Operationally implement the strategy and set work expectations as agreed by the board and SLT.
People Management Responsibilities
· Research Manager
· Local Delivery Lead
· Working with other Heads of Department whose direct reports will support the delivery of programme goals and activities
Key Relationships
Internal
· Director of Engagement (line manager)
· Direct reports: Local Delivery Lead and Research Manager
· Head of Departments: Innovation; Marketing & Communications; Business Development; Accreditation & Standards; Finance & Customer Support.
· Leadership Team including - Directors of: Innovation & Standards; Finance and Operations, and Chief Executive.
· Innovation Officers
· Finance Manager
External
· Strategic partners including organisations such as Sport England.
· National and regional network and delivery partners.
· Key local delivery centres
Skills, experience and knowledge
Essential
· A proven track record in managing, leading and exceeding purpose-driven complex programmes with challenging targets and timescales.
· Experience of overseeing a portfolio of delivery projects/programmes and supporting individuals/teams to deliver these within time, budget and scope.
· Significant experience of engaging and motivating internal stakeholders and teams and presenting information concisely.
· Confidence to act as the key contact point and ambassador for delivery programmes and Leadership Skills Foundation.
· Familiarity with setting and delivering operational workplans and working collaboratively with teams to achieve them
· Experience of senior decision making, leading a department or project team.
· Experience of proactively and effectively establishing and managing stakeholder and partner relations.
· Analytical thinking and evaluation skills
· Strong interpersonal and communication skills with the confidence and ability to adapt styles to manage up, down, and across peer groups.
Desirable
· An understanding of resource planning requirements
· Process improvement and change management experience.
· Experience of collecting, analysing, interpreting, and presenting data and insight.
· Experience of programme innovation, development, and design
· An understanding of the sport and physical activity landscape in the UK.
· Experience of informal education or skill development programmes
· Experience of risk oversight.
Personal qualities
· A confident, collaborative leader that wants to make a positive social difference.
· Pro-active with the ability to work on own initiative collaboratively and independently.
· Effective and confident communicator.
· Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
· A creative, problem solver with a focus on the individuals and groups benefitting from our programmes.
Full driving license and ability to drive is required
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more.
The Role:
As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients.
Key responsibilities include:
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Providing advice & advocacy on welfare benefits and housing.
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Managing complex cases, including preparing for appeals and representing clients at tribunals.
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Offering guidance and support to colleagues and volunteers.
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Maintaining accurate case records, adhering to AQS standards.
Who We’re Looking For:
We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential.
We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets.
Join us in our mission to transform lives and help create a Britain free from poverty!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Telephone Team Coach and Supporter Care Officer role is the perfect opportunity to build on your proven ability to get the best from individuals, teams and databases in providing inspirational customer/supporter service.
Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.
A key part of your role will be coaching our small team of in-house callers to make outgoing calls that build, retain and strengthen relationships with our supporters: welcoming, thanking and encouraging them to leave a gift in their Will for lasting impact.
You’ll also handle inbound supporter care across a variety of channels – including phone, email and social media – responding to questions and producing engaging personalised replies, as well as writing inspirational copy to answer regularly asked campaign questions.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
- Experience of coaching and motivating a team to achieve fundraising or supporter experience targets and managing individual performance, holding team members accountable for hitting their goals.
- Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
- Experience using databases (CRMs) to run regular reports on calling campaigns and individual performance, with the ability to disseminate key insights and data to relevant stakeholders.
- Excellent written communication, with the ability to write engaging responses to enquiries, judging the appropriate tone and content to be used.
- Emotional resilience to recover quickly from setbacks, keep positive and maintain perspective while navigating negative, challenging or emotive interactions.
- Excellent organisational skills, with the ability to prioritise and organise your own work, follow agreed work-plans and meet deadlines.
- Genuine interest and enthusiasm for environmental issues and the work of Greenpeace, with a passion for sharing this with our supporters.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
We are happy to consider flexible working requests as part of the recruitment process.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information and to apply please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law
CLOSING DATE: 9.00 am 23rd October
INTERVIEWS: 5th and 6th November
Job Summary
The primary role of the Area Dean’s PA is to provide high quality and professional administrative support to the Area Dean of Hackney in their work. The job requires someone who is a self-starter, who is able to prioritise a busy workload, meet deadlines and work as part of a dynamic team.
Job responsibilities
PA duties
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To support Area Deans with the administrative aspects of the Hackney and Islington Projects: Hackney Area Dean oversees the catholic mission stream of work
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To support the Area Dean with administration related to their parish and deanery responsibilities in partnership with local colleagues, ensuring that all documents and briefing materials are prepared and collated.
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Dealing sensitively and confidentially with mail, email and telephone calls. To respond as far as possible on the Area Dean’s behalf, and, where appropriate, draft emails and letters.
General Duties
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To develop and maintain efficient filing systems, both in hard copy and electronically.
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To be responsible for the ordering of office supplies and equipment.
Support to Mission Project
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Assist the Area Dean with organising meetings with colleagues, planning mission and training events
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Liaise with the Archdeacon and Dean of Mission and Associate Area Dean
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Communications with the Stepney Area Team.
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Provide administrative support to the Parish and Deanery (rotas, minutes, agendas etc) in a way that releases capacity of the ministry of the Area Dean
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Processing of Area Dean’s expenses.
Finance
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Support the parish finance processes where required.
The postholder may be required to undertake any other duties that are commensurate with the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
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Excellent administrative skills with proven relevant experience
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Experience of email management and electronic filing
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Ability to innovate, initiate and maintain good and effective administrative procedures
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Proficient user of Microsoft Office and Eventbrite with the ability to master quickly other software packages
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Database experience
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Good interpersonal and social skills: Good communication skills with the ability to communicate effectively in written and spoken English, and able to relate to the wider public
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The ability to work well with others, as well as independently when required (This post will be located in a satellite office)
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Efficient and organised with an eye for detail and an ability to anticipate what needs to be done
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Sympathetic to the aims and ethos of the work of the Church of England
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Be willing to turn their hand to a variety of tasks as the need arises
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Good judgment, discretion and confidentiality
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Self-motivated with the ability to remain calm under pressure
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Willingness to work flexibly with occasional evening and weekend attendance required (Time off in lieu given)
Desirable
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Experience of running and overseeing events and courses
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
Interviews will be held on 5th November 2024.
Join our team as our Team Administrator and help improve lives. We are a dedicated charity committed to improving lives through making grants to individuals on a low income and making grants to organisation supporting those experiencing poverty.
The National Benevolent Charity has been supporting people and families on low incomes throughout the UK for over 200 years through the provision of grants and is part of a national network of benevolence charities which operate throughout the UK. Last year we awarded 729 grants individuals in the UK and 42 new grants to organisations in Swindon & Wiltshire, Bristol, and Gloucestershire.
We are looking for someone friendly, professional, and experienced to help our small dynamic team with administration and communications, to increase the number of grants we can make.
You will have excellent written and verbal communication skills and be comfortable in managing contact with the public by telephone and email. You will also need experience in office 365 and using a database. You will also need to be happy working from home, within a small team and have an open, pleasant flexible manner, compassion, and a desire to improve lives
So, if you want to join a small ambitious team, collaborating closely with trustees, believe you have the necessary skills and experience and want to Improve Lives we would be pleased to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Furniture Makers’ Company, the City of London livery company and charity for the furnishing industry, is seeking an experienced welfare officer to manage the charity’s occupational welfare support provision.
Formerly the Furniture Trades Benevolent Association, the charity has been supporting the welfare of furnishing industry people since 1903. The welfare officer provides vital help and support to people working in all areas of the trade, as well as retirees and their eligible dependants who need assistance.
We are seeking a compassionate individual who is highly organised, diligent and an articulate communicator. You will need to be an experienced administrator as you will be a department of one.
The welfare officer will be responsible for processing applications for assistance and checking applications against the charity’s eligibility criteria – undertaking due diligence - and adding supporting application documentation received via email etc.
The role will involve hybrid outreach work, developing and maintaining links with key stakeholders with companies from the industry to inform them of the charity’s services.
If this sounds like you, please send your CV and a cover letter without delay.
In addition to the salary, the company offers 10% pension contributions and a Westfield Health package.
The client requests no contact from agencies or media sales.