Customer Services And Data Manager Jobs in Camberwell, Greater London
Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families. We deliver projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.
ABOUT US
At Spurgeons, our Partnership and Development team isn't just about achieving goals; we're about doing it with flair, creativity, and a touch of innovation! Comprising fundraising and partnership development experts who are as dynamic as they are innovative, our team thrives on pushing boundaries and thinking outside the box to drive positive change. We're not your average team – we're a vibrant and energetic bunch who love what we do. From team-building activities to celebrating successes, we believe in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.
ABOUT THE ROLE
Embark on a meaningful journey with Spurgeons as our Research and Stewardship Lead, where you'll be instrumental in shaping our fundraising landscape and fostering profound connections with our supporters, ultimately transforming the lives of children, young people, and families. In this pivotal position, you'll dive deep into the world of philanthropy, meticulously researching potential donors, grant opportunities, and strategic partnerships. Through your keen insights and strategic acumen, you'll unearth invaluable opportunities that drive our fundraising efforts forward, enabling us to extend our reach and impact. But your impact won't stop there. You'll also champion the art of supporter engagement, crafting bespoke experiences that resonate deeply with each individual who interacts with Spurgeons. By nurturing these relationships with care and dedication, you'll ensure that every supporter feels valued, understood, and inspired to join us in our mission. Together, we'll forge a path towards a brighter future for those we serve, guided by our shared commitment to compassion, integrity, and unwavering dedication. Join us in making a tangible difference and building a community of support that transcends boundaries and transforms lives.
ABOUT YOU
Join us at Spurgeons as a Research and Stewardship Lead, where your extensive background in supporter engagement and relationship management will shine. With a proven track record in designing and executing successful supporter engagement strategies, your expertise will be crucial in crafting impactful campaigns. Leveraging your proficiency in CRM systems and Excel, you'll analyse data with precision, driving informed decisions to enhance supporter experiences. Your proactive approach to problem-solving and innovative thinking will fuel our efforts to innovate and adapt in a dynamic environment. With excellent communication skills and a strategic mindset, you'll collaborate effectively with cross-functional teams, ensuring alignment and maximising impact. Your dedication to quality and results, coupled with a continuous learning mindset, will drive excellence in everything you do. Your experience in the charity sector and previous fundraising team roles will provide valuable insights into our work, while your strong understanding of data compliance and Office 365 integration will ensure efficient operations. As a conscientious and ambitious professional, you'll thrive in a fast-paced environment, embracing challenges and seizing opportunities for growth.
Join us in our mission to support vulnerable children, young people, and families, and make a meaningful impact every day.
BENEFITS
- Continuous professional development
- Regular support through supervision, appraisal & well-being initiatives
- In house learning platform
- Generous pension scheme
- Employee Assistance Programme
- Healthcare cash plan
- Charity discount scheme
Closing date: 14/07/2024
Shortlisting date: 15/07/2024
Interview date: 29/07/2024
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons aim to be a Living Wage Employer.
We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
We create family hubs where we’re needed most, so, when a family member needs support, turn to us.
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The client requests no contact from agencies or media sales.
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are looking for a Content Coordinator to join our small but dynamic communications team.
As CLAPA’s Content Coordinator, you’ll be responsible for publishing a steady stream of stories, blogs and other engaging content on our website and other platforms.
The UK cleft community is full of fantastic stories waiting to be told, and you’ll be there to sensitively support people of all backgrounds to share these stories with your insightful questions and top-notch editing abilities. You’ll be comfortable talking to everyone from school-age children to NHS cleft surgeons to get the kind of content that will inspire and engage our community.
You’ll be our go-to writer when a new resource needs to be drafted or edited, and you’ll enjoy the challenge of adapting your writing to different briefs and communicating complex ideas to people of all ages and abilities. This is a brand new role to meet rising demand within the team, so you will have a real opportunity to make the role ‘yours’. You’ll have the freedom to try new things, share ideas, learn from feedback, and work with others to solve problems. While you’re expected to be proactive in fulfilling key tasks, you’ll be fully trained and supported in every aspect of your work by the Head of Impact.
Our ideal candidate is a creative and confident writer who shares our values and our staff team’s dedication to supporting the UK cleft community.
Our outgoing Communications Officer in March 2024 had this to say about their role:
“CLAPA is hugely encouraging to new ideas and brings out the best of your strengths whilst providing the support to develop and grow. I have never worked for such a friendly, caring, hardworking team that is incredibly proud to deliver our services to the cleft community. […] Do not hesitate to apply if you want to feel part of a positive and supportive charity filled with dedicated and talented colleagues!”
How to Apply
Please complete the Application Form linked in the Recruitment Pack. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 1st July at 9 am
Interviews: Wednesday 10th July (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
We’re looking for a Digital Marketing Officer to join our team of art lovers, music enthusiasts, culture geeks and social activists!
Creative United is an ambitious and entrepreneurial Community Interest Company committed to supporting the growth and development of the arts and creative industries. We believe that the arts, culture and creativity should be accessible to everyone, and an essential part of life that everyone should experience and enjoy in some shape or form.
Crucial to our success is the ability to effectively share our programmes, aims, opportunities and impacts with external audiences; meaning that our organisation is in the best possible position to address barriers to access the arts, inform and persuade change-makers, develop and grow networks, and amplify its and others’ successes. It is important to us to maintain a high-quality social media and digital output, and we’re looking for someone to champion our values across our digital platforms.
Our ideal candidate is someone who shares a passion of both the arts and the barrier breaking qualities of social media and online communication.
Our team operates on a hybrid working model with staff required to attend the office (currently in central London) one or two days a week, on average.
The client requests no contact from agencies or media sales.
Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.
The post is part time, three days per week, working Monday, Tuesday and Wednesdays.
About the team
The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.
SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. We are looking for someone who can work flexibly to support the administrative and operational needs across different areas in the team including major donor giving, individual giving, trusts and foundations and legacy giving.
Day to day tasks will include managing the fundraising team’s administration function, carrying out prospect research, thanking donors and donation tracking, and providing support for various fundraising activities such as supporter/cultivation events. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.
Key Responsibility Areas:
- Provide support across the Fundraising team
- Stewardship
- Information Management
- Financial
- General
The client requests no contact from agencies or media sales.
Herts Mind Network, (HMN) is a rapidly growing charity providing an essential and diverse range of mental health support across Hertfordshire. We have 7 Wellbeing Centres across the County and services include Crisis intervention, Complex needs and Community outreach, Peer and group support, Wellbeing and Counselling, Training and Education: for adults, young people and children in Hertfordshire.
HR Support Assistant
Reference: 219
Salary: £23,478 - £24,902 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working base: Watford Wellbeing Centre/Borehamwood/Waltham Cross (with ability to travel to locations in Herts if required)
Reports to: Head of HR
Purpose of Post
This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal part in our small HR team (Head of HR and Senior HR Coordinator). As an HR Support Assistant we would expect you to have a strong customer service focus with a remit of providing high quality and accurate effective HR administration service relating to the recruitment, onboarding and employee lifecycle processes and procedures. This role is part of first line HR support for a current headcount of 165 employees.
Key Responsibilities
- To work closely with the team and deliver a high quality and confidential administrative process from recruitment throughout the employee journey at Herts Mind Network.
- Undertake general HR tasks as required and appropriate to the role including responding promptly to internal/external e-mails and completing other general administrative duties accurately and efficiently as needed.
- To work in compliance with employment law and best practice for HR processes including, contracts, starters and leavers, employment checks, DBS checks and pre-employment referencing.
- Support with note taking for internal HR meetings, with guidance from the HR team.
- Arrange candidate interviews on request and follow up to ensure documentation and recruitment records are held according to our retention policy and GDPR standards
- To collate data for submission to payroll.
- To respond to Subject Access Requests in relation to employee SARs.
- Promoting communication with EAP and for permanent staff communication about Cash plan and other benefits that may be available from time to time.
- To work with the HR team to maintain the quality standards system for all groups in line with National Mind Policy and ISO9001
- Creating all the necessary documentation with excellent attention to detail and accuracy.
- Monitoring the Breathe HR System, ensuring employee profiles are up to date, including personal data, annual leave entitlement and training.
- Creating profiles for new staff members on Breathe and ensuring the dashboard is up to date for all employees.
- Maintain our online E-learning resource (Ihasco) ensuring new starters are onboarded and reporting on mandatory course completion.
- Ensure leavers are offboarded promptly.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
- Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Tuesday 2nd July 2024
Interviews to be held week beginning 8th July 2024.
Please note: We will close the advert prior to this date if we receive sufficient applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Thanks to the support of the City Bridge Foundation we are seeking a passionate and experienced Community Growing Programme Lead with a track record of coordinating engaging, educational and accessible food growing and environmental workshops and learning opportunities for the local community.
This is a new, varied, and exciting role with the opportunity to maintain and develop a beautiful, versatile garden alongside a small and supportive team.
If you think this is the role for you please download our application pack and follow the instructions closely to apply.
Benefits include Contributory pension, Group Life Insurance and Long Term Sickness Income Protection
Responsible to CEO
Main purposes of the job:
To plan, organise and facilitate volunteering sessions and community courses which may include weekend volunteering sessions, and corporate volunteer workdays.
To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden with an emphasis on individuals and communities who may otherwise be excluded, particularly disabled and learning-disabled people, and people with mental ill health and long-term health conditions.
To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.
To promote the social, therapeutic and training aspects of horticulture to community groups, and individuals in the London Borough of Hackney and beyond.
To work flexibly and independently within our small team to support each other, to assist with the physical maintenance and general organisation of the St Mary’s Secret Garden ensuring that the garden is cared for, open and accessible to the wider local community.
To proactively develop SMSG as a resource for the local community, creating and facilitating new projects.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to be part of our flagship apprenticeship role at Magic Breakfast. The role will be part of a small, enthusiastic and happy team who will support the apprentice through their level 3 HR Apprencship and help them navigate the working world.
The successful candidates will be enthusiastic and energetic, bring integrity, be willing to commit time to the role, and be passionate about addressing hunger as a barrier to education. A clear alignment with Magic Breakfast's values and mission will be an important differentiator between applicants.
While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background.
Job Title: People and Culture Apprentice
Reporting to: Strategy Lead and EA to CEO
Location of work: Home based with the expectation to attend the office at least 2/3 days per week dependent on organisational activities, this expectation will be reviewed after the first quarter. Travel expenses will be paid. There may be other ad hoc additional days for team days and organisational away days.
As this is an apprentice role you will have a designated 1 day a week to undertake apprenticeship related activity or focused study, this will be agreed with your line manager and flexibility will be available for how this is managed.
Contract type: Apprentice - fixed term for duration of apprenticeship.
Contract Length: 24 months. There is potential for a permanent contract at the end of 24 months dependent on organisational growth, financial circumstances and business need.
Salary: Starting Salary £20,400 (2024/2025) increasing to £22,950 (2025/2026) after the first year on successful progress in the apprenticeship and in meeting expectations in the role.
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
The People and Culture Apprentice will have a varied, critical remit; supporting central administration and the executive office as well as the People and Culture team to deliver an outstanding day to day HR service. The role will support with all areas of the life cycle including, recruitment, induction, onboarding, and administrative support.
KEY RESPONSIBILITIES
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Support with recruitment administration, including scheduling interviews and responding to candidate questions.
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Support People and culture to maintain accurate and efficient administrative systems ensuring it is compliant with data protection laws.
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Support People and Culture with internal communications
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Be the first point of contact for general queries via email or phone, delegating or managing responses as appropriate in a timely manner and providing excellent customer service to external and internal enquiries.
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Assist in preparation of reports and papers for relevant meetings.
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Attend meetings, publish agendas, take and distribute minutes and follow-up on actions where necessary.
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Work with Corporate Partnerships Team to manage the Fora and other corporate donor relationships.
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Act as the point of contact for internal and external visitors when in the office.
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Order home working equipment for staff and manage equipment requests.
Please read the full job description attached for more infromation
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
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25 days annual leave + 8 bank holidays
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long service leave ( 1 additional day per year)
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end of year closure
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enhanced pension
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cash back health plan
Please see our job pack below for more informtion
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting -8th, 9th and 10th July
First interview in person at our office -17th July
Second interview including work trial at our offices – 24th July
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People Advisor
We are looking for an experienced customer focused People Advisor, with a solid generalist background, who is used to pro-actively coaching managers on a wide variety of People (staff and volunteer) activities and projects.
This is a home based role and applications from individuals who are seeking flexible working options are welcomed.
Position: POD35 People Advisor
Location: Homebased, UK, Nationwide however, occasional travel will be required as part of this role (May include team meetings or other work related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £37,750 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term maternity cover for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Midday 5 July 2024 (midday). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: Currently planned for the week commencing 8 July 2024. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the People Business Partner, the (role) will:
· Deliver people practices and support that strengthen our organisational culture, with a focus on recruitment.
· Provide trusted advice and coaching and to your areas guided by our policies, sound best practice and legal compliance.
· Deliver the support needed for the effective implementation of our people policies and practices. Leading on Employee Relations cases when needed.
Key responsibilities will include:
· To proactively develop trusted relationships across the organisation to support the business in understanding and implementing HR policies and practices.
· To provide trusted subject matter expertise and advice in line with Stroke Association policies and procedures across the people lifecycle, recommending development where relevant.
· To maintain up to date knowledge of employment law and HR best practice as it relates to Stroke Association policies and practices and to check systems and processes are compliant.
· Effectively use the HR system and data to implement policies and practices, knowledge of Itrent is desirable, with a particular focus on recruitment.
· To support implementation of people processes, providing advice and support on process, and providing appropriate HR input during informal and formal processes.
About You
You will have a proven record of:
· Generalist HR experience
· Experience of effective team working and self-development, with a proven track record of supporting and delivering HR operations
· Relevant professional people qualifications and membership of CIPD
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as People, Personnel, HR, Human Resources, People Assistant, Personnel Assistant, HR Assistant, Human Resources Assistant, People Advisor, Personnel Advisor, HR Advisor, Human Resources Advisor, People Officer, Personnel Officer, HR Officer, Human Resources Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Relationships and Engagement Officer – North England and Wales, and Scotland (Remote, with travel across regions as required)
About us
Lifelites is a unique charity that has been providing innovative assistive and sensory technology, specialist training and technical support to the children’s palliative care sector for 25 years.
Our inclusive equipment empowers over 12,500 children to play, create and communicate, helping families build joyful memories and experience moments of fun and connectivity.
About the role
We are looking for an experienced relationship fundraiser to join our small team and help us engage with, and fundraise from, corporates, membership organisations, special interest groups and community groups across the north of England and Wales, and Scotland.
This is an amazing opportunity to join an established charity looking to grow and diversify both its fundraising and service provision over the next 5 years.
Job Title: Senior Relationships and Engagement Officer (North)
Reports to: Head of Fundraising & Communications
Direct reports: None
Salary: £32,000 - £39,000
Location: Home-based; Head office at 60 Great Queen Street, WC2B 5AZ; Travel required to visit supporters and partner sites when necessary.
Hours: 34 per week, Monday – Friday; would consider part time (0.8FTE) or condensed hours over 4 days.
About you
Can you inspire people to fundraise and support children with life-limiting conditions and complex disabilities? Have you a proven track record of building sustainable, long-term relationships? Do you enjoy a challenge and want to build new partnerships that will allow our charity to increase its reach and impact across Britain and Ireland?
Whether you are looking for a new challenge or are ready for the next step in your career, we would love to hear from you.
Applications close: Monday 8th July 2024 at 5pm
Interview: Monday 15th July 2024 (online)
Second Interview: Tuesday 23rd July (in-person)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Vacancy – Regional Adviser
The Masonic Charitable Foundation (MCF) is looking for an experienced, proactive and customer focused adviser to support the work of the wider Advice and Support team
The right candidate will enjoy and excel at managing their own diary and workload and would have significant experience of working in an educational, health or social care environment. Excellent communication skills, both written and verbal are essential for this role along with the ability to show empathy.
The post holder will be responsible for Kent and Sussex plus other areas as required and therefore must have their own vehicle and access to reliable broadband. A car allowance and mileage will be paid on top of the salary.
IT equipment and a company mobile phone will also be provided. An enhanced DBS check is required for this position
Details
Post: 12 month fixed term contract (Maternity Cover)
Description: To support the charity’s beneficiaries through assessment and practical advice to help them access relevant support
Hours: 34 hours per week (early finish on Fridays)
Hybrid: Home based with visits in Kent and Sussex
Salary: £31,525 - £34,306 (depending on experience) plus £5,000 car allowance
Holiday: 25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Advice and Support Team Leader (South)
Team: 12 Regional Advisers (North and South); 2 Team leaders
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Our Regional Advisers are home-based workers who are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity.
Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. Support is provided through a combination of home visits, telephone calls, or video calling.
The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.
Main responsibilities
- Responding to/visiting freemasons and their dependents to:
- provide support and advice; and
- determine relevant support from the MCF or other agencies to meet their needs
- Face-to-face visits, video conferencing and in-depth telephone calls are required to provide extensive and detailed support.
- Production of accurate and comprehensive reports detailing agreed plans and all relevant supporting documents
- Liaising with colleagues within the department to provide guidance and support in processing applications for our extensive range of grants to assist those in need
- Ambassadorial role for MCF, liaising with other stakeholders, delivering occasional presentations and workshops to raise awareness of the role of the Advice, Support and Enquiries Team and support available from the MCF
Essential
- Significant experience of working in an educational, health or social care environment
- Experience of working in an advisory role
- Good understanding of UK benefits and relevant legislation
- Excellent communication skills
- Good interpersonal skills including ability to show empathy
- Report writing skills
- Resilience
- · Ability to work independently and with limited day to day supervision
- · Strong attention to detail especially in transposing facts and numerical data
- · Good basic IT Skills and competent using everyday technology
- · Full UK driving licence
Desirable
- Vocational or professional qualification in education; health or social care
- Community based experience
- Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management
How to apply
Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.
Deadline for applications: 16 June 2024
First interviews to take place during week commencing: 24 June 2024
The client requests no contact from agencies or media sales.
Location: London or Edinburgh, UK - also possibility for remote-working from anywhere in the UK
Position Status Full-time, Permanent
Salary: hiring range: £63,840 - £79,800 placement in range informed by professional experience
Closing date: Please submit application and cover letter before July 8th
Candidates must have the independent right to work in the UK at the time of appointment
About Mercy Corps
Mercy Corps supports communities – and the most marginalised within them – to emerge from crisis in the face of conflict and climate change, and build towards a more inclusive, resilient future.
Mercy Corps works on the front lines of crises as a multi-mandate organisation that provides access to humanitarian aid, development, and peace assistance in places affected by conflict and climate change.
Our mission is to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Beyond delivering aid to meet urgent needs, we develop long-term solutions to make lasting change possible, making it easier for affected communities to access resources, services, and opportunities that support them to cope, adapt, and ultimately thrive.
In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work.
As conflict and the climate crisis further deepen challenges across the globe, Mercy Corps is steadfast in our commitment to sparking new possibilities alongside our partners, communities we serve, and dedicated supporters Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Department
The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
The Position
The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They are also a member of the People Senior Leadership Team (SLT) and will have a dual reporting line to the VP, People Team. The Director will define, drive, develop, and implement People team strategies and culture change that align with MCE strategy and global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy. The post-holder's responsibilities extend to all Mercy Corps’ offices in Europe and include ensuring full legal and regulatory compliance across all jurisdictions and working effectively with other stakeholders to ensure a positive employee experience and an organizational culture where talented people want to come to work and can thrive.
Essential Responsibilities
•Advocates for and represents all areas of Mercy Corps’ People strategy. Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team and People Team SLT.
•Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakeholders.
•Build a strong, people-focused team in Europe characterized by high-level of trust, engagement, innovation and creativity who are aligned to the vision and have the skills and motivation to deliver it.
•Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the people function is well integrated into wider agency objectives.
•Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan.
•Oversee the expansion of MCE into new countries in Europe and ensure full HR compliance in all European legal jurisdictions in which Mercy Corps operates.
•Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required.
•Lead the compensation benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.
•Ensure our benefits align with vision to ensure we remain an employer of choice able to attract, develop, and retain talent.
•Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.
•Serve as a trusted and credible advisor to managers and team members on a wide range of HR-related topics, including performance management, team member development, All Voices survey and leadership development
•Leverage and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the agency. Apply lessons learned and best practices to achieve this objective at the country and regional level.
•Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues.
•Leads and assists in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.
•Works with the People team leadership team to develop and implement organization-wide HR policies and programs and ensure that they are consistently applied across the region.
•Adopts a data and evidence-based approach to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.
•Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace.
•In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.
Supervisory Responsibility
Human Resources Business Partners Mercy Corps Europe
Accountability
Reports Directly To: Executive Director MCE, and the VP, People Team
Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
•10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field.
•CIPD (or equivalent) qualified to Level 7 is highly desirable.
•A minimum of 7 years international HR experience.
•Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. Knowledge of Germany an advantage.
•Exposure to INGO or similar international organisation is highly preferable.
•Experience leading a diverse team across geographies for at least five years.
•Demonstrated capacity to utilize analytics and technology to improve efficiency.
•Demonstrated capacity to incorporate best in class assessment approaches in global organization.
•Demonstrated experience and ability to create, implement, maintain, and improve HR processes.
•Experience of improving team member wellbeing, through support initiatives and working practices that gets the best from all team members and increases engagement and trust.
•Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager.
•Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions
•Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region.
•Demonstrated passion for staffing in international relief and development environments.
•Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.
•Experience facilitating senior level conversations.
•Fluency in written and spoken French and another European language is desirable.
Success Factors
The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.
Living / Environmental Conditions
This position is based in London or Edinburgh or remote home-working location in the UK and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.
Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that do
es not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect.
local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
The client requests no contact from agencies or media sales.