Regional Adviser

Job Vacancy – Regional Adviser 

The Masonic Charitable Foundation (MCF) is looking for an experienced, proactive and customer focused adviser to support the work of the wider Advice and Support team

The right candidate will enjoy and excel at managing their own diary and workload and would have significant experience of working in an educational, health or social care environment. Excellent communication skills, both written and verbal are essential for this role along with the ability to show empathy.

The post holder will be responsible for Kent and Sussex plus other areas as required and therefore must have their own vehicle and access to reliable broadband. A car allowance and mileage will be paid on top of the salary. 

IT equipment and a company mobile phone will also be provided. An enhanced DBS check is required for this position

Details

Post:              12 month fixed term contract (Maternity Cover)

Description:  To support the charity’s beneficiaries through assessment and practical advice to help them access relevant support

Hours:        34 hours per week (early finish on Fridays)

Hybrid:        Home based with visits in Kent and Sussex

Salary:        £31,525 - £34,306 (depending on experience) plus £5,000 car allowance

Holiday:      25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year

Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development. 

Reports to: Advice and Support Team Leader (South)

Team:      12 Regional Advisers (North and South); 2 Team leaders 

About the Masonic Charitable Foundation

The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.

Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year.  Last year, the MCF awarded support totalling around £20 million.  Our support is funded from the donations of freemasons, their families and friends.

The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century. 

Our Regional Advisers are home-based workers who are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity.

Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. Support is provided through a combination of home visits, telephone calls, or video calling. 

The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.

Main responsibilities

• Responding to/visiting freemasons and their dependents to:
  • provide support and advice; and
  • determine relevant support from the MCF or other agencies to meet their needs
• Face-to-face visits, video conferencing and in-depth telephone calls are required to provide extensive and detailed support.
• Production of accurate and comprehensive reports detailing agreed plans and all relevant supporting documents
• Liaising with colleagues within the department to provide guidance and support in processing applications for our extensive range of grants to assist those in need
• Ambassadorial role for MCF, liaising with other stakeholders, delivering occasional presentations and workshops to raise awareness of the role of the Advice, Support and Enquiries Team and support available from the MCF

Essential

• Significant experience of working in an educational, health or social care environment
• Experience of working in an advisory role  
• Good understanding of UK benefits and relevant legislation
• Excellent communication skills
• Good interpersonal skills including ability to show empathy
• Report writing skills
• Resilience
• · Ability to work independently and with limited day to day supervision
• · Strong attention to detail especially in transposing facts and numerical data
• · Good basic IT Skills and competent using everyday technology
• · Full UK driving licence

Desirable

• Vocational or professional qualification in education; health or social care
• Community based experience
• Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management

How to apply

Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.

Deadline for applications: 16 June 2024

First interviews to take place during week commencing: 24 June 2024