Customer Service Management Jobs

​Location:Home/Birmingham-based with frequent travel to projects in West Midlands

As Project Support Officer you will support the Area Manager and Regional Manager with volunteer recruitment, documentation of training, giving our volunteers a fantastic experience, guest outreach and giving extra support to our West Midlands projects as and when required to aid development and growth within the region.​​​

Each of our Projects is run by Project Leaders (volunteer position) and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects, knowing that you have helped with the embedding of volunteers, along with supporting expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the Area.​

You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.​You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.​

This role will require some attendance at our Community Meals projects, to support with delivery as necessary, which will include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​

Deadline for your application:11.59pm on Sunday 14th July​

View the job description here: West Midlands PSO JD 2024.pdf​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.​

Interviews: ​tbc​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: The role advertised is ‘Regulated Activity’ and as such is exempt from the Rehabilitation of Offenders Act 1974, and any appointment will be subject to a satisfactory enhanced DBS disclosure check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

About the role

Ever wondered what it means to work at a grassroots organisation, working hard to fight poverty in the community? Well, this is your chance. We have a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontlines of a fast-paced, guest-facing charity. 

Sufra has always been #MoreThanAFoodbank, and this role is key to Sufra’s journey in trialling different methods of supporting residents. We are partnering with SALIENT, a team of researchers who are working with the public, partners from local and national government, food charities, community support teams, and the food industry on a range of food-related trials. In particular, they will be conducting a trial at Sufra where a range of different support is offered to Food Bank guests. The aim of the trial is to assess the impact of these different methods, and hopefully come closer to learning what support our guests prefer to receive from our food bank service.

The ideal candidate will work well in a busy environment and will have great people skills. They will have some experience in a customer-facing role, dealing with the public and potentially vulnerable individuals. The successful candidate will be the first point of contact for members that register with the pilot project and will be confident answering queries confidently speaking about the trial. The candidate will work closely with the Food Aid Manager and SALIENT researchers to ensure accurate data tracking once participants are registered, including collating receipts, supporting with feedback interviews, capturing case studies and logging visits. The role will also include supporting the distribution of both parcels and vouchers and ensuring meticulous financial records of this are kept.

People skills are crucial to success in this role, as the successful candidate will be working alongside a range of people, ensuring that they are supported throughout the trial. Due to the diverse nature of Sufra guests, it would be beneficial for this candidate to speak Arabic, Somali, Farsi, or another community language.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries. There will be training provided by both Sufra and the SALIENT team before the successful candidates starts leading on this exciting project.

We would encourage applications from local residents, with knowledge of the London Borough of Brent to apply.

Role Description

Supporting the smooth running of the SALIENT Food Trial, conducted at Sufra NW London. Supporting across the trial, focussing on participant recruitment, distributing different support methods and maintaining data throughout the trial. We hope to have this candidate in place by mid-August.

Main Duties & Responsibilities

Guest Recruitment

• Sharing information about the research trial
• Leading the recruitment of the trial, checking guest eligibility and contacting Sufra Food Bank guests and clearly communicating the trial in a non-biased and informative manner.
• Answering queries and concerns from Sufra guests and current participants and obtain consent to share data with researchers.
• Anonymising data sets for sharing with researchers.
• Creating awareness of the study amongst Sufra Foodbank volunteers through briefings, sharing links to the study video and information sheets so they are informed of how the study will operate.

Pilot data collection and tracking

• Work alongside SALIENT researchers to maintain a dataset to track participation in research.
• Distributing different methods of support for participants, during usual Food Bank collection hours.
• Implementing financial tracking of transactions made, and ensuring all financial monitoring is up to date and accurate.
• Exploring methods to reengage and support participants with low attendance.

Other Duties

• Joining staff meetings once a month and updating the wider team on the progress of the trial.
• Ensuring that our health and safety protocols and policies and procedures are adhered to.
• Ensuring that the service reflects the ethos, values and core principles of the charity and oversee the project’s development, so it is continuously and sustainably meeting community needs as they evolve.
• Attending regular supervisions with your line manager and staff meetings with the wider team.
• Undertaking any other reasonable duties to support the operations of the charity.

We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.

As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.

You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.

You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.

You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.

As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Kingston Charitable Foundation (Kingston CF) is growing - in 3 years we’ve doubled our staff team thanks to a grant from the City Bridge Foundation and to date we’ve awarded over 130 grants to local charities, and community groups, who share our vision to build stronger communities where everyone’s needs are met.  We are a Place Based Giving scheme that is part of the London Funders movement.

We have also developed and delivered new participatory grant making programmes for the benefit of local individuals and families.

Now we’re looking for a confident, creative, and proactive Development Manager to join our small but dynamic Kingston CF family and develop and manage our fundraising development programme for both corporate and individual giving.  This role is the perfect fit for someone with entrepreneurial flair looking to make a real difference - both by helping to raise money for the Foundation’s vital work, and by ensuring our supporters feel valued and supported.

You’ll have innovative ideas to help us to secure new partnerships and nurture new and existing relationships to mobilise local giving. As an experienced fundraiser with a proven track record of securing major gifts or corporate partnerships at the four figure level, you’ll have a can-do attitude and a capability for developing strong networks and contacts.

You will be outcome orientated and a motivated self-starter with excellent communication skills too.

Experience

• At least three years of proven successful experience in major gifts or corporate partnerships fundraising of four figures or more.
• Proven ability to manage and develop diverse relationships.
• Excellent written and oral English language communication skills.
• Experience in writing and delivering persuasive copy for supporters.
• Thorough understanding of data protection and, specifically, UK GDPR requirements pertaining to fundraising and sponsorship work.
• Full understanding of fundraising guidelines the code of fundraising practice.
• Experience of using Salesforce or a similar CRM.

Essential skills

• Have excellent IT skills, including Office 365 / Excel.
• Have good communication and presentation skills.
• Proven ability to work on own initiative and as part of a team.
• Excellent organisational skills.

Kingston CF have no formal offices, this role is primarily home-based, with meetings in Kingston upon Thames and co-working days. 

About Kingston Charitable Foundation

Kingston CF launched as an independent charity in January 2021, following eight successful years as local community fundraising project, Love Kingston. We are a small, dedicated team with over 30 years' third sector experience between us, and we work closely with our very supportive Board of Trustees.

Our mission is to:

• Identify where social needs exist in our area through commissioning, publishing, and utilising the best research available

• Provide funds to local support groups that have the expertise to alleviate need, enrich people’s lives and improve their life chances

• Inspire and engage with local donors to help build sustainable long-term funds to support our vision

• Build sustainable funds to increase the level of immediate and long-term resources available to organisations with charitable purposes across the borough of Kingston upon Thames

By awarding grants, Kingston CF enables community groups and small charities to continue to deliver much needed services and support across the borough. Our staff costs are entirely grant funded from other organisations, so that of every £1 raised through fundraising, 90p goes directly to these good causes supporting local people in our shared community.

There has never been a better time to join our ambitious team; Kingston CF is currently Charity of the Year for Kingston Chamber of Commerce, and we are undertaking Peer Research this summer, into ‘What Kingston Thinks’ with Rocket Science to inform and support the shaping of our strategy for the next 3 years.

To apply, please complete a covering letter to submit with your CV and our monitoring form

An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our translation service within the Fund.

The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.

You will work independently alongside numerous teams to ensure an effective and accurate translation service for the whole organisation.  You will ensure that all our online and off-line materials, including new web pages, publications and corporate initiatives, are translated in accordance with agreed deadlines.

You will work closely with our Welsh Language Officer to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.

The ability to speak and write in Welsh fluently and confidently is essential for this post.

Interview date: Wednesday 14th August

Location: Hybrid, Cardiff and/or Newtown offices

We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.

On application, please align your supporting statement to the criteria below

Essential Criteria

• A degree/or equivalent in Welsh or a degree/or equivalent completed through the medium of Welsh
• Experience of working as a translator working accurately to tight deadlines
• Fluency in oral and written Welsh
• Ability to proof-read documents to a high standard of accuracy in both Welsh and English

Desirable Criteria

• Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
• A strong understanding of the importance of a bilingual brand across the communications mix
• Membership of the Association of Welsh Translators and Interpreters or a willingness to work towards this aim
• Awareness of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Title: Membership and Elections Manager

Reports to: Head of People and Resources

Line reports: Membership Administrator

Contract terms: 35 hours per week 

Salary: £53,694-£55,168

Location: London based with hybrid working

 The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Main Purpose

This role is an exciting opportunity for you to play a leading role in the development and delivery of our new membership strategy. You will understand membership dynamics and ensure members experience a personalised approach that guarantees value to them.

You will work closely with colleagues to ensure that the membership offer and experience is optimised. This includes our regional and devolved nation leads, where you will support our activities, recruitment and engagement of members in these areas.

You will drive member engagement and lead the recruitment and onboarding of new members to the College as well as manage the promotion and election process for member opportunities within the college.

You will also represent the college both nationally and internationally, working closely with the Head of Communications and Engagement to build on our presence and voice, reaching new audiences and attracting new members.

Key responsibilities

•  manage resources and budgets, working collaboratively with internal and external stakeholders while developing and delivering strategic and tactical plans
• deliver the college membership strategy, working to ensure relevant employees and College members are involved in the activities identified to drive innovation and improvements
• provide clear and concise membership reporting to help key stakeholders understand our membership position and any areas of concern or opportunities for growth
• ensure membership value proposition is clearly communicated and understood across the organisation and ensure all website content is up to date and consistent
• keep abreast of best practice in membership recruitment, retention and the external environment through networking and professional development opportunities
• ·analyse member data, survey outputs and external environment to identify trends, gain insights and intelligence which inform the value proposition
• support communications and engagement team on member segmentation and lead on the development of automated personal and targeting messaging at appropriate stages in the membership life cycle
• actively promote the diversity of members by identifying and removing barriers and acting internally and externally as a champion for equity, diversity and inclusion
• manage a £1m+ budget, including achieving income targets and monitoring expenditure against forecast
• manage the Membership Working Group to maximise strategic impact and new approaches to membership services
• oversee the collection of annual membership subscription fee which account for almost a third of the Colleges annual income
• work collaboratively with colleagues both internally and externally to organise national, regional and international opportunities to grow our membership. Travel extensively to represent the college and promote the member offer at these events
• lead and support the team, including through the identification and delivery of professional development opportunities
• manage the integrity of membership data in compliance with UK GDPR

Elections

• plan and organise the College elections, working collaboratively with all relevant departments and committee managers to ensure a seamless recruitment process
• drive member engagement during elections through clear communication, marketing of opportunities and outreach to eligible members
• communicate with unsuccessful election applicants to sensitively inform them of the election result and ensure they remain an engaged member and signpost them to other opportunities that may be suitable for them
• ensure equity, diversity and inclusion is at the core of our recruitment processes to ensure the college governance structure is representative of our membership and wider society
• maintain an overview of all committee appointments and vacancies
• manage the onboarding process of new appointments with the support of the College Executive Assistant
• measure and monitor election rounds to report successes as well as identify future opportunities and implement improvements to systems and processes
• provide election reports and insights to the Board, Honorary Secretary and SMT when required

To undertake other duties as required:  

• Undertake any other reasonable duties as required by the College
• Regular travel is expected, including attendance at events, Conferences and overnight stays. Working outside normal hours may also be required from time to time on key projects 

Person Specification

Knowledge, Qualifications and Experience

• strategic experience in a membership or donor-based organisation
• processing direct debit subscriptions
• CRM and/or membership databases knowledge
• leadership & management qualification or relevant experience

Skills and Abilities

• a proven track record of delivering positive results in a membership environment
• ability to deliver strategic aims/priorities and meet challenging targets
• can use discretion and apply guidelines sensibly and consistently
• ability to work accurately and methodically under pressure and with conflicting demands
• can deal with a varied workload, multi-task and work to tight deadlines
• ability to work and communicate effectively with people at all levels, including staff and clinicians

Personal attributes

• work professionally and ethically in line with our values of Inclusion Integrity, Innovation and Improvement
• support the Head of People and Resources with other aspects of the department’s work
• participate in personal and organisational development activities
• commitment to equity, diversity and inclusion with an understanding of how this applies to own area of work
• committed to continuing professional development
• solution orientated with a drive to find opportunities for improvement and innovation

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working ( 2 days in the office, three from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• 1 day of paid leave to move house
• Enhanced parental leave

Planning for your future:

• Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
• Life assurance of 4x of base salary

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
•  Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health cash plan

How to apply

Please submit a 2-page CV and 1-page covering letter  The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston on Monday 15 July. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 12noon 8 July.

This is a new role, as we are looking to appoint our first Fundraising Manager.

Currently, we have a strong programme of Trust and Foundation fundraising, delivered by our CEO and functional managers, and a small programme of individual giving managed by our Communications and Campaigns team but no dedicated fundraising staff.

We are looking for an efficient fundraiser with an understanding of various fundraising strategies, from individual giving to trusts and foundations.

You will have to opportunity to build this role within a supportive and friendly organisation, and as part of our dynamic Communications and Campaigns Team.

The vacancy

What we’re looking for:

• Do you have a background in specialist/supported housing?
• Do you have experience of working with a vulnerable client group?
• Do you understand or have experience of managing a large team?
• Can you communicate respectfully with and about people respecting their dignity and diversity?
• Do you drive and have access to your own vehicle?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Team Manager on a Temporary basis for 12 months, covering our Colchester area.

A bit about the role:

As a Team Manager, you will provide leadership and direction for your team of Outreach Support Workers to deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers.

As Team Manager, you will identify and deliver service improvement projects and initiatives that improve the effectiveness of the team and the outcomes of the service.

Some of the key results for the role include: 

• Leading, supervising and managing a team of support workers, providing supervision every four to six weeks, and being responsible for ensuring they meet or exceed the requirements of their role.
• Providing a positive role model for support workers, by modelling good practice, advising on, and intervening in, complex and/or high-risk cases and assisting with the in-service induction of new staff.
• Ensuring that support workers carry out needs and risk assessments, complete support plans, provide support in accordance with the risk assessment plans and  carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
• Ensuring support workers deliver services to customers which are flexible and personalised.

This role will require an Enhanced DBS check and a UK driver’s licence and access to a vehicle.  

The successful candidate must be available for the on call rota which includes waking nights and sleep ins.

This role would suit an experienced Senior Support Worker or Support Worker seeking career progression and/or development!

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

Closing Date: 4 July 2024

Interview Date - Week commencing 8th July.

To be considered for the position of Team Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

A Tenant Management Organisation (TMO) is an organisation set up under the UK Government’s Housing (Right to Manage) Regulations 1994, which allow residents of council housing or housing association homes in the UK to take over responsibility for the running of their homes.

Cottington Close TMC became a corporate body and annually elected a management committee to run the body. This body then entered into a formal legal contract with Lambeth, known as the Management Agreement.

 Operational & Strategic Manager

To lead the operational and strategic management of the service covering tenancy services, repairs, cleaning, grounds maintenance and other estate services. 

To ensure the proper governance of the organisation and to lead in a manner that supports and guides the organisation’s mission as defined by the Board of Management.

To manage a small team of seven staff to deliver customer service excellence and inspire them to provide a brilliant customer experience.

To oversee the day to day financial management of the RMO, including rent collection and arrears control.

To develop and maintain effective working relationships with Board members, residents and colleagues and work with council officers and other relevant agencies and professionals where required.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

Hours:        40 hours per week, five days over a flexible seven-day rota

Location:    Ground Floor Shop Premises, 22/24 Parkway Camden Town, London NW1 7AA

About the role

As Assistant Shop Manager, you will play a key role in managing everyday operations to deliver an outstanding customer experience. You will be involved in volunteer recruitment and management as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious targets, including leading on creative initiatives to drive sales and community engagement maximising the impact on our mission to end homelessness.

This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 4 July 2024 (at 23:59) 

Interviews will be held Monday 15 July 2024 location TBC

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

Leading a small but highly motivated and ambitious team, you will be responsible for driving income through our services to business. You will achieve this by delivering excellent, unique and dynamic services to businesses and corporate partners throughout the UK which will help them improve their business practices to mitigate modern slavery risks.

You will play a key role in Unseen’s senior management team. Using your strong experience in managing and delivering services to businesses of all shapes and sizes, you will be required to work closely with the senior leadership team to develop and deliver the organisation’s five-year strategy for 2022-2027 to meet Unseen’s charitable aims. Project management and the ability to organise effectively is key.

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 7th July 2024.

Interviews will likely be held during the week of 22nd July 2024.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk .org. 

Do you have a passion for environmental sustainability? Are you skilled in identifying and implementing improvements to business practices?  Are you looking for an opportunity to utilise your contract negotiation and relationship management skills?  If you are looking for the next step in your career, this could be the opportunity to broaden your operations or office management experience and perform a vital role in helping us to achieve our mission. 

This is an exciting time to join us at the Medical Research Foundation, where we have recently launched our new five-year strategy.  We are looking for an Operations and Office Manager to help us achieve our mission to drive the life-changing advances of tomorrow, by laying the foundations for ground-breaking new discoveries today.  Reporting to the Director of Governance and Operations, you will play a crucial role in the delivery of our operations and office management, and in our delivery of our environmental sustainability strategic objectives.   

Your main responsibilities will be:

• Designing and implementing policies and practices which put environmental sustainability at the forefront of our business operations; championing environmental sustainability practices across the organisation
• Identifying and delivering business-wide operations efficiencies by refining existing, and establishing new, business policies and processes
• Overseeing the day-to-day management of the office ensuring it is an efficient, safe and pleasant working environment for staff and visitors; liaising with the building management company and the IT service provider; troubleshooting or escalating IT and building-related issues as they arise
• Managing external service provider contracts, including procuring and negotiating new contracts where required
• Ensuring a first-class customer service experience for those contacting the charity
• Line management of two members of staff.

We would like to hear from you if you:

• Have a commitment to OR experience in developing environmental sustainability practices
• Have significant experience working within an operations role OR an office/facilities management position
• Have experience in identifying and implementing business improvements through contributing to the development of policies and procedures
• Are able to build and maintain effective working relationships with suppliers and other key stakeholders
• Have experience of training, motivating and managing people
• Have a sufficient understanding of IT matters and terminology (as a user) so that you can effectively liaise between users and the IT service provider
• Have an eye for spotting potential issues and taking action where needed, within the office environment
• Are solutions-focused and target-orientated, with the ability to see the bigger picture
• Are able to think and plan strategically, combined with a keen eye for detail
• Are confident in bringing appropriate challenge to behaviours and established practices
• Able to bring a sense of ownership to ensuring the office is well maintained and an enjoyable work environment

We will offer you

We will offer a salary of £45,000 - £48,000 for a full-time 36-hour week and double-matched pension contributions up to 10% max employer contribution.  We offer 30 days of annual leave plus bank holidays (pro rata) per year, excellent financial, health and social benefits and an opportunity to join a dedicated team making a difference to human health. 

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for overseeing the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based, although there will be opportunities for remote working.

Visit our website for further information and details of how to apply.

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We continue to adapt the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the greatest barriers to preventing or ending their homelessness. 

Location: Based in Crisis Newcastle Skylight, City House, City Road, NE1 2AF

About the role 

Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service. 

This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness. 

We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis. 

As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected. 

No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation. 

About you 

As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis. 

Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate. 

You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict. 

You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be. 

You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues. 

You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information. 

You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If you want to learn more about the role, you are invited to join an information session at Crisis Newcastle Skylight, City House, City Road, NE1 2AF on the Wednesday 3rd of July 2024 at 4:30pm host by Paul Wightman (Operations Manager - Engagement & Assessment) and Chloe Kane (Receptionist). To request confirmation of attendance please email Paul Wightman, contact details can be found on our website.

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 7th of July 2024 at 11:59pm 

Interviews will be held on Tuesday the 16th and Wednesday the 17th of July 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

About us 

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

We are now recruiting for a new role in the Resources Team, Crisis at Christmas to support with coordinating the material donations needed to set up and run Crisis at Christmas centres and services. Every year, Crisis at Christmas opens its doors to people who need our support, offering warmth, accommodation, healthcare, food, and specialist advice. Last Christmas we worked with over 6,600 people facing homelessness through our day centres and hotels in London, and Crisis Skylight centres across Britain.

Contract: Fixed term contract from 10 September 2024 to 28 February 2025 

Hours: Full time, 35 hours per week. Core working hours are 9am – 5pm, Monday – Friday, but due to the nature of the project some weekend and evening work may be required. 

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES  - three days per week onsite

About the role 

As a Project Coordinator – Resources your role will involve building relationships with current and new corporate donors to ensure we can resource all the required material donations we need to run the Crisis at Christmas centres in London.  Gift in kind donations we require range from food and beverages to clothing, hairdressing equipment and minibuses. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running community donations. 

About you 

To be successful in this role you will have:

• Experience of customer service and ability to deal with working with partner organisations and donors via phone and email in a professional and friendly manner. 

• Strong organisational skills with an ability to manage multiple priorities  

• Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint, and SharePoint.   

• Strong problem-solving skills and the adaptability to modify plans in response to unexpected complications.  

• Good communicator who considers their audience and can work efficiently as part of a team.  

• Strong attention to detail and ability to process data accurately. 

You may have experience running events or working on busy projects or have experience in a busy customer service or fundraising environments. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 14 July 2024 (at 23:59) 

Interviews will be held on Wednesday 24 July 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094