Customer service management jobs
The Subscriptions Administrator will be part of our Subscriptions team, to manage and support our thousands of subscribers, as well as other administrative tasks for Ethical Consumer, the UK’s longest running alternative consumer organisation.
Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building in Manchester.
Co-operative Responsibilities
All permanent staff are members. All members share the responsibilities of running the co-operative, including:
- Taking part in the decision-making process
- Subgroups for areas of management including Personnel, Finance or Publishing.
Specific responsibilities - the Subscriptions Administrator will:
- Keep subscriber records and payments up to date.
- Manage our subscriber mailbox
- Support customer service/interaction/engagement
- Process new and renewed subscriptions.
- Assist weekly post office mailout for new subscribers.
- Assist with managing Direct Debit payments.
- Participate in 'Subs and Renewals' group meetings.
- Help produce monthly subs reports for the rest of the co-op.
- Support other administration roles across the organisation.
The timetable for this recruitment is as follows:
- Closing date: 9pm Wednesday 30 April
- Shortlisting: 1-8 May
- Interviews: week commencing 13-14 May
- Starting date: week commencing 9 June, subject to negotiation
For 35+ years we have been the hub of the ethical consumer movement, helping consumers to shop ethically and campaigners to challenge corporate power.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sunday Times Best Places to Work 2024
MAIN PURPOSE OF JOB:
To work within the admin team to help provide administration support and to support our receptionists answer a busy switchboard within the department under the direction of the PA to The Chief Executive/Admin Manager.
ABOUT THE JOB:
An experienced and capable administrator with excellent literacy, numeracy and organisational skills, you will work within the admin team to assist with data entry, respond to correspondence via email or formal letter (you will need an aptitude for letter writing), process incoming and outgoing mail as and when needed. You may, on occasion, assist other teams within The Trust with their duties.
Reception tasks will include answering all incoming telephone calls promptly, meeting and greeting visitors to reception and assisting with data entry and correspondence.
A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure.
This is a sensitive role which requires an individual with the ability to handle confidential information and empathise with our clients. In addition, a compassionate, professional public image and the ability to liaise and communicate at all levels with sincerity, warmth, efficiency and flexibility is essential.
To liaise with all other staff of the Trust in a flexible manner.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
Please provide a CV where possible.
“Peace of mind and practical help for older people – love, care and safety for pets”


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Outline:
CFAB is a national charity and the UK branch of the International Social Service network. CFAB’s social work team helps to resolve cases involving child protection, children in care, unaccompanied children, and vulnerable adults when the case crosses international borders. CFAB social workers and caseworkers offer advice and guidance to individuals and local authorities and help to link social work services between the UK and other countries.
The main purpose of this role is to assist with the day to day running of the CFAB Advice Line and manage a caseload of allocated inter-country cases originating from the UK or overseas.
Key responsibilities:
Finance
· Code and process purchase invoices, staff expenses and obtain authorisation of expenditure as per financial procedures manual.
· Save copies of the Approval Max pdf’s in the Purchase folder.
· Prepare sales invoices to customers on the receipt of instruction from the social work team and email copy of invoice to customers.
· Liaise with the social work team to ensure sales invoice requests are generated for all Opportunities raised in Salesforce.
· Update Salesforce to reflect processed sales invoices.
· Maintain records of sales and purchase invoices in accordance with CFAB’s policies and procedures
· Banking of cheques received.
· Perform credit control duties according to the financial procedures manual.
· Handle and process all petty cash claims in accordance with CFAB policy, and ensure these are correctly authorised and reconcile the petty cash tin monthly.
· Maintain the files of supplier contracts including assisting the Finance Manager to review contracts periodically.
· Maintain the Local Authority Finance contacts spreadsheet.
· Assist the Finance Manager with the maintenance of the charity asset register.
· Assisting the Finance Manager to ensure suppliers and expenses are paid on time.
· Assist the Finance Manager with monthly reconciliations (e.g. ensure that all oncosts from ISW’s are recharged to Local Authorities accordingly).
· Be the key contact for any finance queries.
· Provision of management information and reports as required.
· Any other duties as required in support of the role.
Human Resources
- Assisting the FHR Manager with HR administration support, including recruitment administration, Data Protection, maintaining legally compliant and up to date HR files etc.
- Arranging recruitment interviews.
- Sending out welcome emails to new starters.
- Assisting with organising training including group training sessions.
- Assisting with staff surveys and organising social events.
Other duties commensurate with the role as required by CFAB.
Person specification: (Skills, Abilities, Knowledge and Experience)
Essential:
· Have exceptional written and verbal communication skills.
· Be confident with IT – in particular Excel, Word and Outlook.
· Be personable and confident dealing with a variety of people.
· Be able to prioritise and manage a demanding workload with attention to detail.
· Have the ability to be flexible and also be a team player.
Person Attributes:
Essential:
· Highly organised with excellent attention to detail.
· Good levels of patience and a methodical nature.
· An understanding of the need for confidentiality.
· Showcase impeccable judgement.
· A willingness to be involved in wider team initiatives such as fundraising events.
· A clear commitment to CFAB’s values and beliefs, including the principles of equality, diversity and inclusion in the workplace.
Qualifications:
Essential:
· Be educated to A Level/AAT Level 3 or have significant relevant working experience.
Desirable:
· Technical knowledge of an Accounting software (Quickbooks, Approval Max).
· Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet.
· Familiarity with Salesforce.
Additional Requirements
1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act
2. Participation in evening and/or weekend events, networking and meetings
This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partner.
The client requests no contact from agencies or media sales.
IPSEA is the leading charity in the field of special educational needs and disability (SEND) law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.
We are looking for an experienced and motivated Trusts and Philanthropy Officer to join our small, ambitious fundraising team. IPSEA has a proven track record of successfully securing grants, and this is a new role designed to help strengthen and grow IPSEA’s income from charitable Trusts and Foundations. You will be responsible for researching new funding opportunities, preparing and submitting tailored applications and reports, and managing relationships with existing funders through thoughtful and timely stewardship. You will also support the early development of strategies in major gifts and wider philanthropy.
This role is an opportunity to play a key role in our future fundraising strategy and help secure long-term financial sustainability for our services.
You will work remotely, with occasional travel required for essential meetings approximately 4-5 times per year.
If you share our commitment to protecting, promoting and upholding the rights of children and young people with SEND and would like to use your fundraising skills at IPSEA, we would love to hear from you.
To apply
- Download our ‘Trusts and Philanthropy Officer Recruitment Pack’
- Visit our website to download an application form
- Submit your completed application form via our website
Please note that we do not accept CVs as applications.
Closing date for applications: 9am on Monday 12 May 2025
First-round interviews: 21 or 22 May in central Birmingham
The client requests no contact from agencies or media sales.
Role description:
We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.
The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.
Main Responsibilities:
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To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention.
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To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team
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To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc
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To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant
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To be proactive in seeking out new fundraising opportunities, relationships, and networks.
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To lead on researching and developing Trust and charity networks to acquire new supporters in the communities served by the UHS Trust based on audience insight and analysis
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To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support.
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To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.
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To develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains.
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To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible.
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To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns
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To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support.
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To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.
Other
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To be responsible for the input and maintenance of the fundraising database (Beacon) and ensure records are kept up to date in a timely, accurate and consistent manner
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Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 4:1
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To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity.
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To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising
Person Specification:
Knowledge and experience
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Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector
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Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs
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A proven track record of delivering an excellent customer/supporter stewardship experience
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Experience of managing multiple projects and budgets
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Demonstrable experience in using data insight and analysis to inform decision making
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Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases
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Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR
Skills, abilities, and behaviours
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Excellent interpersonal and negotiation skills with the ability to motivate and influence people
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Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
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Ability to adapt quickly and be solutions focussed
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Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities
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Ability to work as part of team and to use own initiative
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Knowledge and experience of using a CRM database (Beacon)
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Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences
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Good written skills with the ability to communicate with different stakeholders
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Self-driven and results orientated with a positive outlook and clear focus on supporters.
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Willingness to work hard and attend, where necessary commitments outside normal office hours.
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A Full UK driving license and access to a car.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
We are looking for a Direct Marketing Fundraising Manager to join an inspiring environmental charity to be responsible for planning and managing a portfolio of products comprising Appeals, Raffle, Lottery and the mailing of the charitys supporter magazine).
This is a hybrid role with 2 days a week in the surrey office.
The Charity
A passionate charity dedicated to paving the way for a new era where people, wildlife and the planet thrive with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.
The Role
Work with senior fundraisers and other stakeholders to prepare and deliver direct marketing product strategy, plans, budgets, and presentations to achieve ambitious growth targets.
Be responsible for managing budgets of circa £300K.
Work with fundraising, digital and CRM teams and external suppliers to brief and manage the delivery of direct mail and multi-channel campaigns
Define audience segmentation (supporters and donors), preparing data briefs, campaign setup and reporting, for multi-channel communications
Be responsible for campaigns and communications to cold and warm UK audiences.
The Candidate
Experience of delivering direct marketing strategy for acquisition and retention that is audience-centric, rooted in insight and target driven.
Track record of leading multichannel campaigns, managing the successful delivery of direct mail and collaborating on digital ideally in a charity setting.
Hands-on experience of working with creative agencies, print production houses and mailing service providers to deliver best-in-class collateral and communications
Experience working with data and segmentation, reporting and analysis, to monitor results and act on insights to achieve KPI and income targets.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty.
Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.
Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued.
This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.
Who are we looking for?
We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships.
The ideal candidate will have:
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Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising.
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Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.
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Strong planning and organisation skills, with the ability to handle multiple activities simultaneously.
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Proven record of being results-driven and achieving agreed fundraising targets ad outcomes.
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Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.
See our Recruitment Pack for the full role description and specification and for more information about the charity.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
Interviews: 19 May 2025 (London Office)
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.

The client requests no contact from agencies or media sales.
As a Recruitment Coordinator, you'll support the wider Recruitment team in providing a first-class recruitment service to both hiring managers and candidates.
This is an exciting position where you can use your skills and experience to help one of the UK’s largest charities find the best people to join our workforce and support our mission to fund life saving research.
Supporting the recruitment for both our retail and office roles, you'll play a key role in the day-to-day coordination of the recruitment service including:
- supporting hiring managers with their recruitment requirements
- writing and placing engaging adverts
- arranging interviews
- providing feedback to candidates
- making offers of employment
You'll be an ambassador for British Heart Foundation (BHF), providing a seamless experience for our candidates at every touch point of the process. You'll also be able to get involved in recruitment project work around our career site, recruitment processes and systems.
About you
With excellent communication skills you'll be able to build strong working relationships with managers from across all areas of the business. You’ll have sound knowledge of recruitment practice and how to implement it in an in-house environment.
You'll have proven experience of working in a customer facing role or a position where you are providing excellent customer service. You’ll also have up-to-date knowledge of recruitment/employment law and an understanding of how it impacts BHF processes and procedures. We are looking for someone collaborative and with excellent attention to detail to join our fast-paced team.
To be successful in this role you will:
- be a team player
- be proactive and efficient and focused on getting results
- have strong time management skills
- be IT proficient with intermediate knowledge of the Microsoft Office Suite (Word, Excel and PowerPoint)
- have previous experience with HR systems and an Application Tracking System (ATS)
- have excellent communication skills, both verbal and written
Working arrangements
This is a hybrid role, where your work will be dual located between your home and our London office. This is a job-share position, working with another Recruitment Coordinator working Thursday and Friday.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.
How to apply
Click on the apply button below to be redirected to our career site.
Our vision is a world free from the fear of heart and circulatory diseases.

The client requests no contact from agencies or media sales.
Are you passionate about User Research?
We are looking for a User Research Officer to join our Continuous Improvement Team in England. This is a 12 month contract opportunity.
We are a friendly, collaborative team that works with funding teams across England, and colleagues from the wider organisation, to support continuous improvement.
We work with people to identify and deliver improvements to our funding programmes, systems, processes, knowledge and skills. We are passionate about continuously learning and improving to maximise our impact for communities across England.
This is an excellent opportunity for a user researcher who is passionate about understanding user experience and influencing change for both customers and colleagues.
Key responsibilities
This role requires a highly motivated person who is able to build excellent working relationships with people and teams across the Fund. The successful candidate will design and lead on a wide range of different types of user research. The types of research may include:
- Understanding and supporting the improvement of our funding programmes, processes and internal grant making system
- Targeted research with minoritised communities to better understand barriers to our funding
- Discovery of user needs to inform a Learning and Development plan
Interview Date: Tuesday 6 May - virtual
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. You can be based anywhere in England to ensure easy access to all of our England offices. Our England offices are based in Birmingham, Exeter, Leeds, London, Manchester and Newcastle.
Essential criteria
- Experience of planning and designing research that is appropriate, inclusive and ethical
- Experience of how to use different research techniques to understand situations or problems
- Strong analytical skills to interpret data and create clear, actionable findings
- Excellent communication skills, with the ability to connect with diverse audiences and present insights effectively
- A values-driven mindset, passionate about the Fund’s mission
- Ability to work flexibly and handle multiple competing priorities within a small team
Desirable criteria
- A good understanding of grant giving/ not for profit sector and the customer facing services needed
- Experience working within a multi-disciplinary team
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Volunteer Coordinator
Salary: £29,062 per annum
35 hours per week average (flexible – would consider reduced hours)
25 days A/L + contributory pension scheme
Birmingham Settlement is looking to recruit an energetic and adaptable individual to help us develop and build our volunteer offer across the organisation.
This is a great opportunity for someone who is passionate about people and volunteering. Working across our bases in Kingstanding, Ladywood and Newtown as well as our Floating Community Hub, the ‘Ellen Gee’, and our 3 charity shops (Sutton, Boldmere, and Wylde Green), you will deliver several core objectives of our new National Lottery Reaching Communities “Connected Communities” programme, by developing and coordinating meaningful volunteer roles that make a difference.
In this key role, you will be recruiting volunteers, supporting their induction and helping us to celebrate the wonderful contribution that volunteers make to our charity. You will ensure that volunteers are well equipped to carry out their roles competently and confidently as well as support existing volunteers and ensure processes and procedures are firmly embedded.
You will work with our teams to develop new volunteer-led activities that achieve positive outcomes aligned with our organisational aims and objectives, and monitor, measure and communicate the impact volunteers make to the ‘Settlement – and beyond.
We are looking for a proactive candidate with proven experience and a strong background in volunteer and people management. You will need excellent organisational skills, experience of community engagement, be skilled in building relationships, have close attention to detail, and a passion for working with people.
For an informal chat please call Theresa Gniadkowski
No agencies please.
For an application pack visit our website or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham B44 9SH.
Closing date: 12 noon, Thursday 1 May 2025
Interviews: Friday 9 May 2025
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Background
Women for Women International invests where inequality is greatest by helping women who are forgotten — the women survivors of war and conflict.
In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International’s Stronger Women, Stronger Nations Programme.
They form support networks, are equipped with the skills to earn an income and save and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over 570,000 women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous.
This is an exciting time to join the team where the role will be a part of a small, very busy and dedicated People, Capability and Culture (PCC) team focusing on the UK and Germany. The role will be the first point of contact with employees and third-party providers. They will provide advice and support on a number of people and culture systems, processes, IT and travel. They will undertake a variety of HR and Operations administration duties, in keeping with employment law, charity policies and procedures, to support the UK and Germany (DE) Team.
This role with work closely with the Head of PCC & Operations to focus on:
• The coordination of recruitment working with the UK and DE hiring managers. This includes job postings, advertisements, PCC prescreening, scheduling interviews and liaising with candidates.
• Being responsible for managing the Diversity Monitoring process for all recruitment activities.
• Onboarding and welcoming of new recruits; drafting contracts, setting up profiles on BambooHR, ensuring the process is completed in a timely and welcoming way.
• Liaise with hiring manager on the new persons induction, set up meetings and have an onboarding pack ready to send and be completed. Follow up on key documentation and policies have been read and signed.
• HR operation projects and initiatives, induction, probation, sick leave, staff development, employee administration, policies and procedures, compliance monitoring and offboarding.
• The maintenance of all HR operations electronic systems in the UK and Germany to ensure all information is updated and accurate, and staff understand how to use the system.
• Take minutes of meetings as and when required, meeting the deadline in sending out the minutes.
The role will also focus on office management of the UK Head Office, this includes office maintenance issues, Health & Safety Compliance matters and other relevant areas requiring support as required. Liaising with our IT support team on maintenance of laptops and setting them up for new staff. Be the point of contact for staff office resources, supplies and equipment requirements.
Has excellent communication skills, including written and verbal to engage with employees and third-party providers. Is proficient in using HRIS software to manage employee data and produce reports. We are looking for someone to join the team who has the ability to identify issues and problem solve, be creative and can build and manage successful relationships with a variety of stakeholders. Previous charity sector experience and someone who can speak German (both verbal and written) is desirable.
Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity. Applications are welcomed and encouraged from all interested parties.
All our staff are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive.
To learn more about the power of women for women, please go to our website or social media pages.
To apply please complete an online application form on our website. Please can you let us know if you will need reasonable adjustments for the interview.
The closing date for applications is Monday 21st April 2025 18.00.
You will have an opportunity to attend a Q&A with the Head of People, Capability, Culture and Operations on Thursday 10th April 2025, 9.00 – 9.45am.
If you are interested in attending, please contact HR via the UK Recruitment email address in our Women for Women International UK website.
1st Interview will be online on Monday 28th April 2025.
2nd Interview will be on Tuesday 6th May 2025, 9.00 – 13.00 and will be in person at our Head Office, London.
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Business Applications Manager to support the Head of Technology Operations and the wider team with application and software needs across the organisation.
The Role:
• This role is key to maintaining our business application ecosystem, ensuring an efficient and effective use across the organisation.
• You will oversee the operational management, working in a team to meet the organisational needs.
• You will support new project initiatives, ensuring all applications align with the organisation’s conservation mission and operational needs.
• You will establish a Business Applications Management model for the Woodland Trust and integrate this throughout the organisation.
• You will coordinate with vendors and internal teams to ensure a robust development, monitoring, support and technical management of application and integrations for business benefits realisations.
• You’ll manage the configuration and optimisation of security of core applications, ensuring change management practices are followed.
• You will communicate effectively, providing technical support and training for end users.
• You’ll manage business application and integrations whilst supporting with small changes and enhancements to applications in response to the user and organisation requirements.
• You'll manage existing partnerships and develop new ones to support our business application needs.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• You have an enthusiasm for the environment and share our core values - Grow Together, Explore, Focus and Make it Count.
• You’ll have experience in managing business application and integrations in a complex organisational environment.
• You’ll have knowledge of CRM systems implementation, preferably within a transformation or consolidations context.
• You’ll have the ability to manage vendors, including service contract and licenses.
• You’ll be experienced in designing and implementing application support models and suggesting improvements based on user feedback.
• You’ll have knowledge of best practices in applications monitoring and technical management with experience implementing these into day to day responsibilities.
• With strong communications skills, you’ll be able to communicate projects and the value of efficient application/data management to wider teams and stakeholders.
• You’ll have the ability to manage multiple priorities and work effectively under pressure.
• You’ll be experienced in operational management, including software updates, testing, deployment and end user support.
• You’ll have knowledge of data flows and integration complexities between multiple systems.
• Experience in the environmental, charity, or conservation sectors is desirable.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams on 1st and 2nd May 2025.
Location: Hybrid – your time will be split between our office/venue on Bristol Harbourside, and your home or wherever you like to work, however we would like the successful candidate to be able to commit to at least two days a week in our Bristol office.
We’re happy to support a flexible working pattern across three, four or five days a week. You just need to be able to attend key meetings, have some crossover with the rest of the Development team and deliver the responsibilities of the role.
Department: Development
Report to: Gifts and Partnerships Manager
Responsible for: N/A
Salary: £40,000 per annum pro rata (£24,000 - £28,000 per annum dependent on whether contract is 0.6 or 0.7 FTE, see working hours below).
Contract: 18-month fixed-term contract
Working hours: Part-time, 22.5 hours a week (0.6 FTE) OR 26.25 hours a week (0.7 FTE), flexible over 3, 4 or 5 days. This may include attending events outside of normal working hours.
About the role
We The Curious is about to enter an exciting new phase in its mission to connect and empower everyone through shared creative science learning experiences. It is nearly a year since we reopened and as we enter our 25th Anniversary Year there is lots to celebrate and talk about with our new multi-year strategy, Plan 2030 which encompasses numerous major projects for which we must develop and cultivate support.
The Development Team is responsible for fundraising across the whole organisation and the stewardship and development of our donors and supporters. The other members of the team are the Development Manager, the Gifts and Partnerships Manager and Development Account Manager. We are looking for a Trusts and Foundations Manager who is collaborative, organised and an excellent communicator to join the team to help us maximise and unlock some very exciting fundraising opportunities.
As Trusts and Foundations Manager you will use your skills in research and persuasion to identify grants funding opportunities, establish new relationships and write and submit proposals to trusts, foundations, Lottery funders, the local authority, universities and research councils. Working closely with the rest of the team and project managers from other departments you will raise between six and seven figure sums for our programme of creative science learning and inclusion projects.
What will you do in this role?
Role specific responsibilities
_Identify new grants funding sources, including trusts and foundations, research councils and statutory/government funders.
_Prepare and submit high quality funding proposals, expressions of interest and budgets in accordance with strict deadlines and application criteria, to a diverse range of funders, for up to seven-figure sums.
_Work closely with internal departmental teams to develop We The Curious projects so that they are ready for fundraising and write detailed and compelling cases for support that include timelines, budgets and evaluation and reporting plans.
_Support the funding applications of other partner organisations by collaboratively drafting budgets, attending project development meetings and writing letters of support.
_Support the Development Account Manager to cultivate potential funders, including attending on-site visits and events, phone calls and delivering presentations to secure support.
_Support the Development Account Manager to manage a portfolio of funders including overseas relationships, fulfilling reporting and public recognition requirements, thank you letters, regular communications and other correspondence.
_Liaise with the finance team to record new income and report on expenditure in accordance with funder deadlines.
_Support the Gifts and Partnerships Manager and Development Manager in identifying new strategic opportunities and exploring new types of income stream. This may include presenting to the leadership team. Contribute to the delivery of the fundraising strategy, including proposing financial targets for grants, lottery and research income.
_Work closely with the Open City Research (OCR) Manager to identify and pursue new funding opportunities for our ambitious OCR programme and work with the finance team to establish a new funding model for this activity. Support the Gifts and Partnerships Manager and Sustainability and Science Director in cultivating high-value stakeholders in STEM and research sectors.
_Assist in the implementation of the Development Team’s migration onto a new CRM database working closely with the Development Account Manager to customise the database for the Development team’s needs.
_Work with the finance team to understand our financial position and as requested by the Finance Director, contributing to key organisational financial documentation, such as the annual business plan.
_Manage Fundraising Volunteers supporting the administrative workload of the team and attend Volunteer Key Contacts meetings.
_Attend and occasionally present at We The Curious staff meetings, exhibition launches, project meetings, project development presentations and meetings as required.
General responsibilities
_Develop and maintain an up-to-date knowledge of We The Curious’ planned activities for communities and schools to present our work persuasively to funders and partners.
_Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
_Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
_General responsibility for departmental compliance with GDPR.
_Occasional out of hours work and travel to events.
What we’re looking for from you
_You’ll have at least three years of fundraising experience, with success at delivering against financial targets and strict deadlines. You’ll have the ability to network, build and manage funding relationships with a wide range of funders and other stakeholders.
_You’ll be confident explaining and pitching ideas to internal and external stakeholders.
_You’ll have experience of working very closely with project delivery teams to develop projects, ensure they know what they need to deliver for funders and monitor their expenditure.
_You’ll have excellent budget management skills, the ability to work independently and effectively and will be confident reporting on six or seven figure budgets.
_You will have good understanding of the financial and regulatory environment charities operate within.
_You’ll have some technical knowledge and experience at using and developing fundraising databases.
_You’ll have experience and confidence in managing multiple projects simultaneously.
_You’ll have the ability to understand We The Curious’ broad-ranging project content and tailor it to appropriate style and content for target funders.
_You’ll have excellent verbal and written communication skills.
_You’ll ideally have an understanding or experience of working in education, culture and/or science charities.
Application process
Deadline for applications: Friday 25th April at midnight.
Interview date and location: Wednesday 14th May 2025 at We The Curious.
Start date: Approximately 9th June 2024.
Application process:
If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role.
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.
Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Global Majority
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn’t go to university or first in your immediate family to attend University
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_25 days holiday in addition to bank holidays (all pro-rata).
_A day of extra holiday for every 5 years’ service.
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave.
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take one year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
The client requests no contact from agencies or media sales.
Job Title: Business Systems Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation. As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.
We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems. This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.
If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 21 April 2025
Interview Date: 28 and 30 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Goodman Masson are excited to partner exclusively with Newground Together to recruit a Community Programme Coordinator for Youth & Community. Help us shape the future of youth and community work in East Lancashire. We're delighted to be recruiting a Community Programmes Coordinator for Youth & Community to join our passionate and growing team at Newground Together, at a truly exciting time in our journey. Very soon, we'll be launching the brand-new Shadsworth Youth Hub, a flagship, purpose-built space created with and for local young people and their families. This dynamic, inclusive hub will become a beating heart for the community, offering opportunities to learn, connect, grow, and thrive.
As Community Programmes Coordinator, you'll be at the heart of this. You'll lead the delivery of impactful youth and community programmes across three key sites: The Shadsworth Youth Hub (including your office base), The Shadsworth Community Hub, and the Greensleeves Community Allotment, a brilliant green space for sustainable activity and connection. This role offers the chance to leave a lasting legacy by building meaningful programmes, developing a strong team, and shaping how we engage with our community going forward.
Who We Are: Newground Together is a registered charity and part of the Together Housing Group. Our mission is to empower people to create connected, resilient, healthy, and prosperous communities. We do this by supporting jobs and training, engaging young people and families, providing memorable outdoor experiences, and promoting health and wellbeing through inclusive activity.
The application deadline for this role is 29/04/2025, with interviews scheduled for the following week. Please apply as soon as possible, as the application may close earlier.
What You'll Be Doing: You'll lead a dedicated delivery team and oversee the development of programmes that reflect local needs and aspirations. Key responsibilities include:
People Leadership & Team Development: Lead, support and develop a multidisciplinary team across multiple delivery sites. Champion a strong, inclusive team culture. Promote staff wellbeing and uphold safeguarding best practice
Programme Management & Delivery: Plan and oversee youth and community programmes across Shadsworth and East Lancashire. Ensure services are high-quality, inclusive, and responsive to local needs. Embed continuous improvement through reflection, evaluation, and feedback.
Partnerships & Community Engagement: Build collaborative partnerships with schools, community groups, funders, and local agencies. Represent Newground Together in networks and external forums. Support co-designed and co-delivered services with local partners.
Financial & Operational Oversight: Manage project budgets and reporting. Contribute to funding bids and business planning. Oversee premises, health and safety, and site logistics.
Performance Monitoring & Strategic Input: Lead on reporting, quality assurance, and outcome tracking. Contribute to strategic planning and service development. Identify gaps or under-performance and lead on solutions
We are seeking a confident and experienced individual who brings:
- A strong background in youth work, community development or a related field
- Demonstrable experience of team management and people development
- A commitment to equality, inclusion and strengths-based working with diverse communities
- The ability to lead, plan and deliver services within multi-agency settings
- Excellent communication skills and the ability to build and maintain collaborative partnerships
- Budget and contract management experience, with strong organisational and administrative skills
- A flexible and proactive approach, including willingness to work some evenings/weekends
- A full driving licence and access to a vehicle
- Relevant qualification
In return, we are offering the successful candidate in the Community Programme Coordinator for Youth & Community role
- Starting salary: £39,298 per year
- Annual Leave: 27 days rising to 32 with service, plus bank holidays
- Hybrid working model: Approx. 80% in-person, 20% home-based (depending on the needs of the service and your team)
- A flexible working environment, with a range of family friendly policies
- You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
- To view the full range of our award winning benefits click on the
We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.