Customer service management jobs

Team: Centre

Location:  Tyneside

Work pattern: 8am-4pm with alternate weekends and bank holidays, some earlier starts and evenings possible

Salary: Up to £27,466.16 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Volunteer Team Leader:

• promote and co-ordinate volunteering for the centre and within the local community
• develop contacts internally and externally e.g., with volunteers, employees, and the wider Volunteering Department
• recruit, train, schedule and support a team of diverse volunteers to enhance the smooth running of the centre and make a positive impact within the community

About the team:

• our centres and branches care for thousands of cats each year until they are able to find a loving new home and work towards our strategy – All for Cats
• dealing with thousands of visitors each month, our centres are the face of Cats Protection, and we pride ourselves on our employees providing the very best in animal welfare and customer service
• Our team is made up of a Centre Manager, Deputy Centre Manager a Senior Rehoming & Welfare Assistant and Rehoming & Welfare Assistants

What we’re looking for in our Volunteer Team Leader:

• a full, driving license is essential as some travel in the region is required
• proven team leader/supervisory experience
• a self-starter with good organisational skills and ability to take own initiative
• experience of initiating and planning projects
• dedicated people person with the ability to communicate with a variety of stakeholders internally and externally
• understanding of volunteerism is a must!

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 20 April 2025

Interview date: 29 and 30 April 2025

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at University Hospitals Coventry & Warwickshire.

UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world-leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.

Based in Coventry, you will coordinate and develop our community and events fundraising activity. This will include working with community groups, individuals, schools and more, as well as event management and working with teams across the Trust.

This is your chance to make a difference, whilst being fully supported as you develop your career with us.

Position: Community and Events Fundraiser

Responsible to: Fundraising Manager

Location: UHCW Charity, Main Reception, Coventry, CV2 2DX

Hours: 37.5 hours per week (full-time)

Salary: £27,000 - 34,000 (depending on experience)

Annual leave and pension:

• 35 days annual leave (including bank holidays)
• Company pension scheme with matched contributions of up to 7%

Closing date: 17:00 on Thursday 1st May 2025

Interviews: Date TBC

• ​Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• Closing date: 22 April 2025 (8am)
• Shortlisting date: 23 April 2025
• Interviews: 29 April 2025

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

Responsible for the Purchase & Sales ledger and associated matters within a charitable trusts accounting environment. Please refer to the Job Description for detailed information.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

Job information

The National Council for Voluntary Organisations (NCVO) has championed volunteers and the voluntary sector for over a hundred years.

Due to an internal promotion, we have an opportunity for a Finance professional to join us as a Finance Officer on a 12-month fixed term contract. The role is mainly responsible for the Purchase & Sales ledger and associated matters within a charitable trusts accounting environment.

As a great believer in retaining talent and promoting from within, there is a possibility that this role could become permanent.

To be successful in this role, you’ll bring enthusiasm, a good understanding of finance (preferably in a charity / Not for Profit environment) and be a part qualified finance professional.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for sick/maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Would you like to use your research knowledge and your organisational skills to support groundbreaking and meaningful scientific progress?

We're looking for a Research Grants Co-ordinator to join our Research Grants team at the Motor Neurone Disease (MND) Association.

This is a great opportunity to play an important role in the work of the MND Association: to fund and monitor high-quality research that makes a real difference to people living with and affected by MND.

Key Responsibilities:

As Research Grants Co-ordinator, you'll help to co-ordinate our competitive funding rounds and to support the ongoing grants within our research grants portfolio. You'll ensure the applications process runs smoothly and fairly, while providing essential support to applicants, grant-holders and colleagues.

• Play a key role in the research grant application process, ensuring a high standard of governance
• Source qualified peer reviewers and manage communication with them
• Compile accurate minutes of Research Advisory Panel meetings
• Provide constructive and timely feedback to grant applicants
• Support colleagues with the organisation of meetings of the Research Advisory Panels
• Ensure grantees and their institutions adhere to the conditions of their grants
• Support the grant reporting and progress review processes
• Ensure all financial records of grants are accurate
• Provide clear and timely updates on the research grants portfolio
• Co-ordinate the Association's Open Science responsibilities, including open access funding requests

About You:

You'll bring a strong foundation in biological science and a good understanding of the research funding landscape. You'll be confident working with information, able to manage your time well, and enjoy working collaboratively.

• BSc (Hons) in a relevant biological science
• Knowledge of grant application and research funding processes
• Ability to retrieve information and compile reports from relevant online information sources
• Strong understanding of the academic research environment
• Excellent written and verbal communication skills
• Good IT skills, including Microsoft Office
• Able to build effective relationships with a range of stakeholders
• Strong time management and attention to detail

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: 1 day a week office attendance in Northampton (Flexibility to attend the office more regularly on occasion may be required to meet business needs.) We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• BSc (Hons) in a relevant biological science, ideally with relevant research experience at Masters or Doctoral level
• Knowledge of research grant application and funding processes
• Ability to retrieve information and compile reports from relevant online information sources

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This Research Grants Co-ordinator role is based in Northampton with hybrid working options. You'll report to the Research Grants Manager and work closely with colleagues across the Research and Innovation Directorate. Occasional travel to external meetings is expected.

If you're ready to contribute to an organisation that funds importantresearch, we'd love to hear from you.

Apply now to join us as a Research Grants Co-ordinator and help the MND Association to make a difference through our funding of research.

JOB SUMMARY: 
Join LSE Students' Union as a Sports Coordinator and play a key role in developing and supporting sports clubs and the Athletics Union. You will empower student leaders, coordinate events and fixtures, and ensure a high-quality sports experience for all club members. If you’re passionate about sport and student engagement, we want to hear from you!

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What's the Job?

LSESU is looking for a dynamic and proactive Sports Coordinator to join our Sports and Recreation team. As the primary point of contact, you will offer support and guidance to Sports Clubs and the Athletics Union (AU), empowering student leaders to create an outstanding experience for all members.
 

In this role, you’ll coordinate and develop Sports Clubs with a strong focus on inclusivity, health and safety, and the effective planning of fixtures, activities, and events. You’ll manage the logistics behind BUCS and LUSL fixtures, as well as plan and oversee Sports Club showcases, trips, and other major events.
 

You’ll work closely with both staff and student volunteers, contributing to the strategic and operational planning of the Sports and Recreation Team. Your role will directly impact the student experience at LSE, ensuring the smooth delivery of a wide range of student sport provisions, from facilitating impactful training for student leaders to overseeing the seamless execution of key events and sports fixtures.
 

Who are we looking for?

We’re looking for an enthusiastic and highly organised individual who is passionate about student sport and physical activity. You should be able to work independently, with excellent interpersonal and communication skills to engage a diverse range of audiences—from student volunteers to external partners.
 

To succeed in this role, you’ll need to demonstrate exceptional organisational skills, a methodical approach to administration, and the ability to solve problems creatively. While experience working with student-led sports clubs or societies, supporting volunteers, and a solid understanding of BUCS and LUSL fixtures is ideal, it’s not essential.
 

We’re looking for someone with a genuine passion for motivating others to be active, a strong work ethic, and a collaborative approach to working.
 

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

How do we recruit?

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 

 
 

• Part 1: CV – Outlining your skills and experience to date.
• Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
• Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.

 For further about the role, please see the attached full job description and person specification.

Want to apply?

To apply for this role, please complete an online application.
 

Job Application Timeline

Closing date: 27th April at 23:59pm

Intended interview dates: 9th May

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
 

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.​ But for many, it’s a lonely and isolating experience. Parents and siblings struggle in a system that doesn’t meet their uniquely challenging needs.​
​
That’s why we’re here – to make sure they can access high quality children’s palliative care, when and where they need it. Step by step, hand in hand, day by day, so that no one has to face living through their child’s short life - and death - alone. ​

This is a fantastic opportunity for a communications professional to help make sure that every seriously ill child and their family gets high quality children’s palliative and end of life care, when and where they need it. You will play a key role as, together, we provide direct support to children and families, unite services and professionals, campaign to change the system and raise funds to sustain our vital work.

As our Communication Officer, you will:

• source and manage stories and other content from families of seriously ill children
• create, post and monitor digital communications
• produce and manage our information for families and professionals
• support the team with media and public relations
• create a range of multimedia content
• support our marketing and campaigns

You will have skills, knowledge and experience in:

• communicating in a way which is consistent with visual and verbal brand guidelines
• digital communications, including web and social media
• PR and media relations
• publishing
• marketing
• awareness raising
• creative design
• storytelling
• copywriting, editing and proofreading

You will have excellent verbal and written communication skills, and be able to communicate sensitively when working directly with families of seriously ill children.

We offer a great rewards package, which includes:

• generous annual leave entitlement
• pension scheme
• staff assistance programme
• days off for volunteering

We are open to flexible working patterns. Depending on the task and your personal work preferences, you can work remotely or at our Bristol office. We hold monthly team meetings and 1:1 meetings at the office.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds.

Applying for the role

Closing date for applications is at 9am, Monday 12th May, 2025. If you are interested in applying for this post, please visit our website.

We are seeking a full-time Primary Science Mentor to join our team of experts. Through your knowledge of and passion for primary science education, you will inspire transformational change in schools.

You'll be home based and able to support schools in one of the following regions: East Midlands, North East England, North West England or South Wales Valleys.

About the Primary Science Teaching Trust (PSTT)

PSTT is a registered charity with a clear vision – we want to see excellent teaching of science in every primary classroom in the UK. We believe it is vital that children are engaged and inspired by science from an early age. We want to draw on their natural curiosity to help them explore, understand and ask questions about the world around them.

We’ve built a Primary Science Teacher College of over 200 outstanding teachers; each helping to shape and influence science teaching across the UK. We produce great resources that improve how science is taught and planned. We organise engaging professional learning events for teachers, and work with partner organisations to further enhance how science is taught. Our 2023-28 strategy is building on these strengths to reach more teachers across a more diverse range of schools.

We’re dedicating our most intensive efforts to areas of the UK requiring most development in primary science. Our Priority Areas initiative is being piloted in 30 schools, and in September 2025 we plan to launch this programme in a further 30 schools. Our Regional Mentors have worked with more than 3,000 schools across England, with exceptionally positive feedback.

Job summary

There are two parts to the Primary Science Mentor role. The majority of the role will focus on strengthening primary science teaching and leadership by leading our second Priority Areas initiative. Through their knowledge of and passion for primary science education, the successful candidate will inspire transformational change in schools taking part in this project. They will build close working relationships with participating schools and create a vibrant and exciting learning community based on mutual support and the sharing of expertise.

The remaining hours in the role will be as a Regional Mentor: joining PSTT’s growing team of primary science experts who provide bespoke support directly to individual schools, multi-academy trusts and other school groupings and organisations. This includes developing and delivering training in a variety of contexts, including online; working individually with Science Leaders; being a leading voice, expert and advocate for primary science (both regionally and nationally); and creating partnerships with other organisations that support science within the region.

A crucial part of the role is to ensure collection of appropriate data for both Priority Areas and Regional Mentor activities, so that we can evaluate our work against intended outcomes.

Key facts about this role

Salary

PSTT band E(ii): starting salary £49,149. A cost-of-living increase will be applied on 1 September 2025; amount TBC.

Pension and benefits

Employer pension scheme, sick pay and maternity/paternity/adoption pay as detailed in our pay and reward scheme

Location

Home based in either the East Midlands, North East England, North West England or the South Wales Valleys.

Travel

The job requires extensive travel to schools within the Primary Science Mentor’s working region, and sometimes beyond that region (including occasional meetings at PSTT’s Bristol office). Expenses will be reimbursed.

Line manager

Director of Regional Programme

Start date

1 September 2025. Potential for some work prior to 1 September to support with identification and recruitment of schools (to be discussed at interview).

Contractual basis

2 years

Hours

35 hours per week (full time), usually worked between Monday-Friday. You may occasionally be required to work during evenings and weekends.

Annual leave

28 days (of which 3 must be taken during the Christmas closure period) plus public holidays

Job Coach
Salary: £15 p/h
Place of work: Various London locations
Reports to: Project Lead – Employment Development & Access Support
Contract period: Various hours as needed – zero hours contract

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations. As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We have carved out a role, and reputation, for setting up and delivering supported internships for people with learning disabilities. We provide management, job coaching and employer engagement for over 50 young people with learning disabilities each year across our 6 internship sites.

We are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

Background

Action on Disability is the supported employment service partner on a number of supported internships for young people with learning disabilities around West and South London. They are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

The Post

The purpose of the job is to provide coaching, support and guidance to young people with learning disabilities (17+) within their workplaces. You will support interns/graduates to become independent in their roles and provide the necessary coaching, training and encouragement to enable them to succeed. You will work closely with the employer to ensure they are supported and can confidently manage and train their intern/employee once your support has been withdrawn.

Main Duties and Responsibilities

• To carry out a detailed job analysis of potential jobs / work placements
• To carry out detailed job matching of service users and jobs
• To comprehensively learn jobs across different sectors – not restricted to but potentially including – Catering, Customer Service, Administration, IT and Retail
• To implement training/coaching plans which will enable the candidates to fulfil their roles to employer standards
• To conduct regular reviews to ensure candidates are progressing within their roles and to identify and meet new support needs
• To build up natural support within employers and taper off one 1:1 job coaching over time
• To negotiate and implement disability-related reasonable adjustments on an individual basis
• To identify client’s skills, strengths, interests and aspirations to inform an ongoing vocational profile
• To liaise with managers to discuss progress and respond to issues

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental policies and procedures, and in particular to ensure safe, fair and responsible working practices through the implementation of AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and promote and implement the social model of disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in and actively contribute to individual supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation
• Any other task appropriate to the role.

Person Specification

Essential

• High expectations for the employment potential of young people with learning disabilities
• Experience of training, education or employment support delivery for marginalised groups
• Significant and demonstrable experience of supporting people facing complex barriers to achieve their goals
• An understanding of the needs of employers and the benefits to business of having a diverse workforce
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out all tasks within a variety of jobs, in order to be able to coach the client
• Demonstrable experience of success in building strong and positive relationships and rapport with a wide variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent negotiation skills
• Demonstrable ability to communicate with a wide range of people
• Good organisational skills and ability to keep accurate records and case notes
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet and a good level of computer literacy.
• Being willing and able to travel easily within the boroughs of London relevant to the role
• To be available for work during some unsocial hours according to the demands of the work

Desirable

• Qualification in Advice and Guidance/Supported Employment/Youth Work or Training
• An understanding of the factors to be considered in supporting people with learning disabilities into employment
• Experience of working with disabled young people

Finally, Action on Disability positively welcomes applications from disabled people. Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.

As the Supporter Relationship Officer (Legacies) you will join Brooke’s Fundraising & Communications (FundComm) directorate at an exciting time, as we continue to deliver our five-year strategy. Embedding a new Supporter Engagement Funnel, a framework designed to guide supporters from initial awareness through to donating and long-term loyalty.

As part of the Legacy & Community Engagement team, which generates over half of Brooke’s income (approximately £13.5 million per year), you will play a vital role in deepening relationships with some of our most committed supporters those who choose to leave a gift in their Will.

This role will be focused on growing and retaining our legacy community by inspiring more supporters to include a gift to Brooke in their Will, while nurturing and stewarding those who already have. This will involve delivering a wide range of stewardship activities, from personalised communications to virtual and in-person events across the UK, all while working collaboratively across teams to champion a supporter-first approach across multiple channels.

The ideal candidate will bring experience in stewardship or sales, with a proven track record of cultivating and maintaining lasting relationships with supporters or clients. You will be an excellent communicator with the ability to spot and maximise opportunities as they arise, as well as being confident in telling compelling stories through copywriting and tailoring content to specific audiences.

If you’re passionate about building meaningful relationships and want to play a key role in securing Brooke’s future impact, apply now and help create a legacy that lasts.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Head of Commercial Income

Are you an experienced senior leader with a strong background in commercial strategy, retail operations, and income generation? Are you ready to drive innovation and growth for a leading UK hospice charity? Prospect Hospice is seeking a visionary Head of Commercial Income to help deliver our ambitious plans and ensure financial sustainability for generations to come.

With a new five-year strategy underway, this is an exciting time to join us. We’re investing in our income generation team to ensure we meet our ambitious growth targets.

Hours: 37.5 hours per week (Monday to Friday, with flexibility as required).

What is the role?

This is a strategic leadership role where you’ll oversee our commercial income portfolio, including 18 retail shops, our warehouse and logistics operations, and emerging income streams. You’ll lead a dynamic team and create innovative business strategies to grow our commercial income from £6 million to £9 million over the next five years.

Key Responsibilities

• Lead and grow our commercial operations (retail, warehouse, logistics, and new income streams)
• Develop and implement high-impact business plans to increase revenue and profitability
• Expand retail operations and enhance both in-store and online sales performance
• Identify and develop new commercial opportunities to diversify income
• Monitor performance, manage budgets, and ensure targets are met or exceeded
• Inspire, mentor and develop a high-performing, values-driven team
• Collaborate with senior leaders to contribute to organisational strategy and innovation

This is a fantastic opportunity to combine commercial leadership with meaningful impact – helping fund exceptional end-of-life care for people in Swindon, Marlborough, and northeast Wiltshire.

At Prospect Hospice, we pride ourselves on being a great place to work. Our team culture is supportive, inclusive, and focused on continuous learning and innovation. You’ll be joining a charity that values diversity of thought and perspective, fosters a culture of respect, and encourages collaboration across all levels.

About you:

We’re looking for a commercially savvy, inspiring leader who can demonstrate:

• Extensive experience in a senior commercial leadership role, driving growth and profitability across multiple income streams
• Proven ability to develop and deliver effective commercial income strategies, business plans, and budgets to grow income and impact
• Exceptional leadership skills – ability to inspire, and build and develop a high-performing team
• Proven track record of delivering income against specific targets
• Strong analytical, communication, and relationship-building skills
• Ability to influence and negotiate
• Experience in expanding retail operations, driving growth and profit across both online and offline sales
• Experience in leading processes to develop new commercial income streams

Due to the nature of this role, a full UK driving license and access to a vehicle is also required.

Please see the job description for full details.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Are you passionate about building relationships, inspiring philanthropy, and making a lasting impact? Gloucester Cathedral is seeking a dynamic and ambitious Development Officer (Individual Giving) to join our dedicated Development Team.

This is a unique opportunity to play a key role in growing and managing the Cathedral’s individual giving income streams. Working closely with the Head of Development, you’ll implement and develop our regular giving and mid-level donor programmes, ensuring our supporters feel valued and engaged. You’ll also lead on donor stewardship, conduct prospect research, and play a pivotal role in managing our new CRM database.

Gloucester Cathedral is an iconic heritage site and a place of inspiration, faith, and community. Our ambitious fundraising campaigns, including In Tune: Music and Organ and The Cloister Project, aim to protect and enhance this extraordinary space for generations to come. Your work will directly contribute to preserving history while shaping the future.

We’re looking for highly personable individual who has experience in fundraising, marketing, or supporter engagement, and a track record of delivering excellent donor care. The successful candidate will have strong communication skills, a proactive and enthusiastic approach, and a willingness to work as part of a close-knit, supportive team.

This is a fantastic opportunity for a motivated and relationship-driven professional to take their next step in fundraising. If you’re ready to help shape the future of Gloucester Cathedral’s fundraising efforts, we’d love to hear from you!

Closing date is 9am on Monday 28th April 2025

Interview date in Gloucester 9th May 2025  

Please note that CVs are not accepted.

Fancy flexible working for a great cause? Kidscape can offer you a small, friendly team and the chance to make a difference to bullied children.

What's the role?

The Administation Officer is vital to the efficient functioning of several areas of our work. You will work closely with the Director of Finance and Director of operations, assisting with Financial, HR, operational and general administration. 

What are we looking for?

Essential: 

Passion for the vision and mission of Kidscape

Strong listening and communication skills, and excellent interpersonal skills with the ability to work with a range of people

Experience of working in an administrative role

Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently

Excellent attention to detail in filing and collating information

Ability to work independently and as part of a team

Committed to diversity and inclusion and upholding organisational values

Excellent IT skills

Unwavering willingness and ability to learn new systems

Reliable, committed, and hands-on

Experience in Microsoft Office and other applications

Experience in finance and HR administration

Experience managing invoicing systems

A passion for supporting children and young people

Desirable: 

Experience in Xero software or similar financial management software

Ability / confidence to use database / CRM systems/ Salesforce

An understanding of bullying behaviour and its impact on young people and their families

Experience of anti-bullying prevention workshops or programmes within a school environment

Please see our job pack for more information.

The newly appointed EA support’s the International CEO (ICEO). The ICEO holds overall responsibility for the global ministry, including all aspects of strategy and operations across multiple regions. The EA’s role will be pivotal in providing high-level administrative support to the ICEO, ensuring the smooth operation of their daily activities.

SafeDeposits is Scotland’s leading tenancy deposit protection scheme and dispute resolution provider. As a not-for-profit, SafeDeposits donates surpluses generated to its charity, the SafeDeposits Scotland Charitable Trust (“the Trust”). The Trust aims to improve standards in Scotland’s private rented sector by promoting education, training and best practice.

In addition to its grant-giving, the Trust is developing an ambitious research programme designed to inform future policy making and debate. This includes two new national representative surveys: “The Voice of the Tenant (Scotland)” and “The Voice of the Landlord (Scotland)”.

SafeDeposits and the Trust are part of the TDS [The Dispute Service Ltd] Group; a not-for-profit company limited by guarantee that operates equivalent deposit protection services across the UK and delivers a range of initiatives to raise standards in the private rented sector. 

We have a new opportunity within our Policy, Research and Strategy team to join them as a Research and Programme Officer.

This is a full-time, permanent position ideally based within commuting distance of our Glasgow office. However, we are open to considering home-based candidates from other areas of Scotland, depending on their skills and experience.

The purpose of this role is to deliver and support the expansion of SafeDeposits research programme. The successful candidate will work on qualitative and quantitative research projects and ensure findings are disseminated effectively. Our priority is to recruit an individual with the requisite research skills and experience. Where required, appropriate training and support will be provided for the aspects of the role involving coordination of the grant-giving programme. The role offers a unique opportunity for a researcher to not only contribute to the evidence base, but to also work with TDS and SafeDeposits colleagues to commission evidence-based solutions for positive change.

Some of the key responsibilities include:

• Working with external contractors to deliver the Voice of the Tenant (Scotland) and Voice of the Landlord (Scotland) surveys.
• Conduct, analyse, and report on qualitative and quantitative research projects.
• Lead research collaborations with other organizations and stakeholders.
• Develop content, including blogs and social media posts, to share research findings in collaboration with marketing.
• Represent SafeDeposits Scotland Charitable Trust at internal and external events, including presentations and public speaking.
• Assess and monitor grant applications in collaboration with an external contractor.

To be considered for this opportunity you must:

• Have a degree in a relevant field
• Have a minimum of 3 years’ experience in research, social policy, or a similar role (or equivalent postgraduate study).
• Be proficiency in quantitative and qualitative research methods.
• Have strong working knowledge of Excel for statistical analysis and reporting.
• Demonstrate an understanding of data validity and credibility.
• Be able to demonstrate excellent verbal and written communication, with the ability to tailor messages to different audiences.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.