Customer Service Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Manager
Reporting to: Director of Fundraising
Hours of work: 37.5 hours per week
Salary: £35,000 per annum
Closing Date: 12 July 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team.
The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.
The successful candidate will be expected to:
- Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
- Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
- Ensure that the best donor experience and journey is in place across all income lines.
- Work closely with the Database Manager to identify and implement process improvements and where possible system automations.
- Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
- Provide timely and accurate reporting to the Director of Fundraising.
- Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Work in a hybrid model of some days in the office and others from home.
Required experience, knowledge, skills and characteristics:
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
- Experience of managing a team to deliver excellent supporter or customer care.
- Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
- Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
- Strong organisation and evaluation skills and ability to prioritise workflow and resources.
- Desire to exceed expectations and deliver the best supporter experience and journey.
Desired experience, knowledge, skills and characteristics:
- Experience of training and mentoring others to ensure the best donor experience.
- Automation of imports from various fundraising platforms.
- Experience of mapping donor journey and fundraising logistics processes.
- An understanding of Direct Mail processes and logistics.
- A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme - offering free 24/7 support & counselling and advice
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks. Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are seeking an experienced Corporate Partnership Manager to join Action Against Hunger UK’s Corporate Partnerships team. The position holder will report to the Senior Partnership Manager and be responsible for leading the development and delivery of global and national partnerships, with a suite of partners worth c£750,000 per year. The postholder will have a proven track record of growing corporate income, with expertise in leading the management of both commercial and strategic partnerships. They will also be comfortable and confident building relationships with senior management and influencing to ensure partnership success and alignment with Action Against Hunger’s ambitions. This role is predominately an account management post. For more detailed information on the role, please download the attached pdf Job description.
Closing Date: 12-Jul-2024 23:30. Interview Date: 22-Jul-2024
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk.
The client requests no contact from agencies or media sales.
As part of the wider Enterprise team, our Commercial Marketing Assistant will help devise and deliver marketing campaigns and strategies that will grow audiences and increase revenues across our key commercial income streams. The successful candidate will oversee, coordinate, and manage our commercial marketing channels concentrating on finding and developing new partnerships alongside the Head of Enterprise, marketing and promoting our major sites for partnership working with external organisations.
They will:
1. Assist in the production of marketing collateral and material for the B2B market and the promotion of the Champing brand.
2. Work alongside the Communications team to assist in drafting content and key messages for social media, websites and PR, all of which should adhere to CCT brand guidelines. Handle incoming commercial marketing enquiries as appropriate.
3. Liaise with prospective filming enquiries and work with the local teams to help deliver commercial filming contracts.
4. Build positive working relationships, with internal and external stakeholders, to build on existing opportunities, promote and drive engagement with commercial opportunities.
5. Conduct marketing and audience research, to help support and deliver future revenue growth and gather data to report against KPIs and targets.
6. Support in the delivery and wider administration of commercial operations, working with the Enterprise team and freelancers on the ground. The overarching goal will be to grow CCT's commercial revenues.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 15th July 2024.
The interviews will take place remotely, via Teams on Wednesday 24th July 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The role
You will:
Provide expert support, guidance, and information on cerebral palsy particularly within the context of Scope’s Strategy, to disabled people, families, professionals, Scope colleagues and members of the public.
Be Scope’s representative within the region on cerebral palsy, joining existing CP forums and groups, helping the CP community to come together, and sharing Scope’s work within communities.
For more information about the role’s responsibilities and the skills and experience required please use the link to the Scope website.
Permanent, part time, 28 hours a week
(Monday – Friday, however flexibility will be required due to some evening and weekend work).
Location: Scope Leeds Community Hub, 3 Brewery Wharf Leeds, LS10 1NE with regional travel and occasional national travel
Please note: The successful candidates will be subject to an enhanced DBS check.
About you
You will:
- Have an in-depth knowledge of cerebral palsy, its causes, health implications, therapies, and available support due to a personal lived experience.
- Have experience and up to date knowledge of current issues that affect disabled people and those around them, specifically people with cerebral palsy.
- Have at least two years’ experience working in a customer focused environment.
- Have excellent communication skills with an understanding of different needs and being able to respond to these accordingly.
- Have a strong ability to convey complex information in an accessible way and engage diverse audiences.
- Be an excellent communicator who demonstrates effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
- Be highly organised with the capacity to prioritise workloads effectively by using your own initiative. Ability to engage groups of people and individuals on the subject of cerebral palsy and disability.
- Have direct experience of the barriers that society creates for disabled people. Bringing drive and enthusiasm to the role, demonstrating that you care passionately about improving the lives of disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Do you have experience of working in an in-house policy, public affairs and campaigns team for a campaigning charity or NGO, for a creative campaigns consultancy, or on a political party campaign? Are you looking to drive change to help tackle one of the UK’s biggest killers?
If so, you may be the Campaigns Officer we’re looking for!
About the role
Our Policy and Public Affairs team exists to develop evidence-based policies that we can use to help inform and influence Government and health service decisions relating to heart and circulatory diseases and research.
We have an exciting opportunity for a Campaigns Officer to join our award winning and high impact team during a very exciting time in politics. This is a new position, which will play a critical role in the development and delivery of activity aimed at getting the public involved in our flagship Hearts Need More Westminster influencing campaign. The role will also provide campaigns support for our work to influence the Devolved Administrations in Scotland, Wales and Northern Ireland on key issues affecting heart patients in each of the four UK nations.
You’ll work closely with teams across the BHF to proactively spot opportunities to mobilise our supporters and cross-promote other BHF campaigns, including our Customer Journey and Marketing teams, and will be responsible for drafting copy in multiple formats for warm and cold audiences. You’ll also involve and engage people with lived experience in our campaigns work, working closely with our Heart Stories and Patient and Public Involvement teams.
Working arrangements
This is a blended role, where your work will be dual located between your home and one of four UK offices (Belfast, Cardiff, Edinburgh or London). There will be an expectation to travel to the London office (if this is not your preferred location) at least once a month, with some travel to each of the other nation offices throughout the year.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With an interest in advocacy and political campaigning, you’ll have an understanding of the relationship between campaigning and public affairs, and the value of mobilising the public to secure policy change. You'll have experience of campaigning, either for a political party or within an in-house public affairs and campaigns team or campaigns consultancy, with experience of using a campaigning platform or CRM software.
You'll have a solid grasp of the workings of the UK and Devolved Governments and parliamentary procedures. You'll have an understanding of the role of BHF and other health and medical research charities in general, and particularly in the political arena.
With a proven ability to write clearly, concisely and persuasively, you’ll be able to draft campaign copy in a variety of formats, and especially for lay audiences. You'll also have strong organisational skills, including experience of project management. You will have experience of using social media and other comms channels for campaigning and will think creatively about how to engage our existing supporters and attract new ones. You’ll also be collaborative, with an ability to build strong relationships with key internal and external colleagues.
This is an opportunity to make a profound impact for our patients, their families, and our supporters at an exciting time in the electoral cycle.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews will be held virtually via MS Teams during week commencing 15th July 2024.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Therapist to join our mental health service in Kensington & Chelsea.
£17,273.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
This innovative role has been created to respond to recent demands for an integrative approach into support delivery of vulnerable adults presenting a severe and enduring mental illness and/or a forensic background, at times in combination with substance misuse.
The post holder will lead on creating a therapeutically informed programme in order to develop a Psychological Informed Environment in the service.
The role would suit an experienced counsellor/psychotherapist who will lead in facilitating therapeutic groups and individual counselling /therapy for service users. On the other side provide support to the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with this client group.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Adopt and implement a Psychological informed Environment in the service.
To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies.
To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
Lead on team reflective practise sessions as well as other creative activities for the team to aid reflection, insight and best practise.
To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'.
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially service-user-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Degree level qualification in counselling or psychotherapy
Minimum of 2 years experience in working in a mental health setting or other specialist social care services
Demonstrable experience of support work with people with support needs.
Experience of providing individual therapy and an understanding of risk management.
Demonstrable experience of engaging vulnerable adults with mental health needs/challenging behavior/substance misuse
Leadership skills in supporting team development.
Desirable:
Knowledge of group therapy;
Experience of working with vulnerable adults who are undergoing a period of crisis
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based at St Giles offices across Wales
Ref PWA-241
Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage?
If so, St Giles is looking for a highly motivated Personal Wellbeing Administrator to join our team and provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.
Developing and maintaining an Estates log and diary to ensure the team always have an approved site to meet service users in mandated locations when needed and providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties.
What we are looking for
- Experience of managing Customer Relationship Management systems, including inputting data and creating reports
- An understanding of the barriers faced by people with complex and multiple needs
- Knowledge of Trauma Informed practice and how to apply it in supporting service users
- Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on, including financial expenditure
- Impressive prioritisation relationship-building and interpersonal abilities
- First-class communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work.
Please note this role requires that successful candidates must undergo an Enhanced Adult Only DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 07th July 2024. 11:00pm Interview date: 12th July 2024
Cyf:
A ydych chi'n unigolyn rhagweithiol, effeithlon a chydweithredol gyda hanes profedig o weithio mewn gwasanaethau sy'n darparu cymorth gweinyddol mewn amgylchedd prysur ac anodd? A oes gennych chi brofiad o weithio mewn gwasanaethau sy'n rhoi cymorth i bobl sydd wedi wynebu helbulon ac anfantais?
Os felly, mae St Giles yn chwilio am Weinyddwr Lles Personol brwdfrydig iawn i ymuno â'n tîm a darparu cymorth gweinyddol hanfodol i dimau ar draws un neu fwy o gytundebau a ddyfarnwyd gan Wasanaeth Carchardai a Phrawf Ei Mawrhydi (HMPPS) i ddarparu gwasanaethau Lles Personol yng Nghymru.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Pwy ydym ni?
Mae St Giles yn elusen cyfiawnder cymdeithasol arobryn sy'n defnyddio arbenigedd a phrofiadau go iawn o’r gorffennol i rymuso pobl nad ydynt yn cael y cymorth sydd ei angen arnynt. Pobl sy'n cael eu dal yn ôl gan dlodi, wedi'u hecsbloetio, eu cam-drin, sy’n delio â dibyniaeth neu broblemau iechyd meddwl, sy’n gaeth i drosedd neu gyfuniad o'r materion hyn ac eraill. Rydym yn dangos i bobl fod modd creu adeiladu dyfodol gwell iddynt hwy eu hunain a'r rhai y maent yn poeni amdanynt ac yn eu helpu i greu’r dyfodol hwn drwy gymorth, cyngor a hyfforddiant. Mae ein gwasanaethau dan arweiniad cymheiriaid yn cynrychioli asgwrn cefn ein gwaith, gan roi pobl â phrofiad personol wrth wraidd cyflwyno, dylunio a gwerthuso cefnogaeth a gwasanaethau ledled y DU.
Mae'r The Wise Group yn fenter gymdeithasol flaenllaw sy'n falch o wneud gwahaniaeth i fywydau pobl. Rydym yn falch o'r ffaith ein bod yn helpu pobl i ddod o hyd i swyddi, yn rhoi cyngor i bobl sy'n ei chael hi'n anodd gwresogi eu cartrefi ac yn cefnogi pobl i gael eu traed tanynt yn dilyn cyfnod yn y carchar. I wneud hyn, mae'r The Wise Group yn gweithio mewn partneriaeth â phawb, gan gynnwys busnesau mawr, llywodraeth genedlaethol a lleol a sefydliadau trydydd sector sy'n darparu cefnogaeth arbenigol hanfodol i'n cwsmeriaid. Gyda'n gilydd, rydym yn fwy na chyfanswm ein rhannau.
Daeth The Wise Group a St Giles at ei gilydd rai blynyddoedd yn ôl i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad personol a chymhwysedd diwylliannol. Hyd yn hyn rydym wedi derbyn mwy nag 20 o gytundebau i ddarparu Gwasanaethau Lles Personol, Cyllid, Budd-dal a Dyled a Menywod ledled Cymru a Lloegr.
Ynghylch y rôl allweddol hon
Bydd ein hymgeisydd llwyddiannus yn monitro ac yn rheoli derbyn atgyfeiriadau gan y Gwasanaeth Prawf drwy'r System Cymeradwyedig Cwsmeriaid (CAS) gan sicrhau eu bod yn cael eu haseinio'n llwyddiannus i Hyfforddwyr Lles Personol gan ddefnyddio'r canllawiau a'r broses briodol a sicrhau bod yr holl fewnbynnu yn gywir ac o fewn amserlenni y cytunwyd arnynt, ynghyd â darparu adroddiadau gweithgaredd rheolaidd i'r Rheolwr Lles Personol. Chi fydd y prif bwynt cyswllt ar gyfer pob ymholiad, allanol a mewnol i sicrhau bod sianeli cyfathrebu'n glir ac yn effeithiol, tra hefyd yn cysylltu â rhanddeiliaid allanol (e.e. carchardai), partneriaid cyflenwi, darparwyr prynu ar y pryd ac asiantaethau eraill i drefnu apwyntiadau, atgyfeiriadau, ac yn gyffredinol i sicrhau bod gwybodaeth yn cael ei chyfnewid mewn modd clir, amserol ac effeithiol.
Mae datblygu a chynnal log a dyddiadur Ystadau i sicrhau bod gan y tîm safle cymeradwy bob amser i gwrdd â defnyddwyr gwasanaeth mewn lleoliadau mandadol pan fo angen a gweinyddu cyfarfodydd gan gynnwys bwcio stafelloedd, gyrru gwahoddiadau a chymryd cofnodion, hefyd yn ddyletswyddau hanfodol.
Yr hyn rydym yn chwilio amdano
- Profiad o reoli systemau Rheoli Cysylltiadau Cwsmeriaid gan gynnwys mewnbynnu data a chreu adroddiadau
- Dealltwriaeth o'r rhwystrau sy'n wynebu pobl ag anghenion cymhleth a lluosog
- Gwybodaeth o ymarfer Trawma Gwybodus a sut i'w gymhwyso wrth gefnogi defnyddwyr gwasanaeth
- Y gallu i ddatblygu a chynnal dulliau y gellir monitro ac adrodd ar gydymffurfiaeth â pholisi a gweithdrefn yn effeithiol â nhw gan gynnwys gwariant ariannol
- Sgiliau blaenoriaethu, adeiladu perthynas a galluoedd rhyngbersonol trawiadol
- Sgiliau cyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
- Dull hyblyg, cydweithredol a phroffesiynol o ymdrin â'ch gwaith
Sylwch fod gwiriad DBS Uwch yn ofynnol ar gyfer y swydd hon gan ei bod hi'n golygu dod i gysylltiad â chyfranogwyr a chydweithwyr agored i niwed.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.
Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.
Dyddiad cau: 07th July 2024. 11:00pmDyddiad cyfweliad: : 12th July 2024
Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families. We deliver projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.
ABOUT US
At Spurgeons, our Partnership and Development team isn't just about achieving goals; we're about doing it with flair, creativity, and a touch of innovation! Comprising fundraising and partnership development experts who are as dynamic as they are innovative, our team thrives on pushing boundaries and thinking outside the box to drive positive change. We're not your average team – we're a vibrant and energetic bunch who love what we do. From team-building activities to celebrating successes, we believe in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.
ABOUT THE ROLE
Embark on a meaningful journey with Spurgeons as our Research and Stewardship Lead, where you'll be instrumental in shaping our fundraising landscape and fostering profound connections with our supporters, ultimately transforming the lives of children, young people, and families. In this pivotal position, you'll dive deep into the world of philanthropy, meticulously researching potential donors, grant opportunities, and strategic partnerships. Through your keen insights and strategic acumen, you'll unearth invaluable opportunities that drive our fundraising efforts forward, enabling us to extend our reach and impact. But your impact won't stop there. You'll also champion the art of supporter engagement, crafting bespoke experiences that resonate deeply with each individual who interacts with Spurgeons. By nurturing these relationships with care and dedication, you'll ensure that every supporter feels valued, understood, and inspired to join us in our mission. Together, we'll forge a path towards a brighter future for those we serve, guided by our shared commitment to compassion, integrity, and unwavering dedication. Join us in making a tangible difference and building a community of support that transcends boundaries and transforms lives.
ABOUT YOU
Join us at Spurgeons as a Research and Stewardship Lead, where your extensive background in supporter engagement and relationship management will shine. With a proven track record in designing and executing successful supporter engagement strategies, your expertise will be crucial in crafting impactful campaigns. Leveraging your proficiency in CRM systems and Excel, you'll analyse data with precision, driving informed decisions to enhance supporter experiences. Your proactive approach to problem-solving and innovative thinking will fuel our efforts to innovate and adapt in a dynamic environment. With excellent communication skills and a strategic mindset, you'll collaborate effectively with cross-functional teams, ensuring alignment and maximising impact. Your dedication to quality and results, coupled with a continuous learning mindset, will drive excellence in everything you do. Your experience in the charity sector and previous fundraising team roles will provide valuable insights into our work, while your strong understanding of data compliance and Office 365 integration will ensure efficient operations. As a conscientious and ambitious professional, you'll thrive in a fast-paced environment, embracing challenges and seizing opportunities for growth.
Join us in our mission to support vulnerable children, young people, and families, and make a meaningful impact every day.
BENEFITS
- Continuous professional development
- Regular support through supervision, appraisal & well-being initiatives
- In house learning platform
- Generous pension scheme
- Employee Assistance Programme
- Healthcare cash plan
- Charity discount scheme
Closing date: 14/07/2024
Shortlisting date: 15/07/2024
Interview date: 29/07/2024
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons aim to be a Living Wage Employer.
We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
We create family hubs where we’re needed most, so, when a family member needs support, turn to us.
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The client requests no contact from agencies or media sales.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will also be able to work from home within the UK, with the expectation that you will attend our offices and travel as needed for your role. If you need flexible working arrangements, please outline this in your application.
The RSC has an exceptional diversity of audiences - from employees across the world, teachers, scientists and academics, librarians and corporates to politicians and the public. Our work includes activities focused on our role as a support service to UK and international staff, a data source (e.g. for developers consuming data via APIs), a professional body (e.g. supporting members), a publisher (e.g. selling journals, books and databases), and an education resource (e.g. providing content to teachers, students and professionals). Our technology services underpin the operations of all staff members and of our websites and services.
As a Software Development Team Leader for the Royal Society of Chemistry, you will shape the software architecture and the fine grained detail of configuration and implementation throughout the software development lifecycle for performance, security and maintainability of the applications we build.
Working within our DevOps team and with your colleagues across the directorate, you will lead a team of cross-functional technical staff, comprised of both back-end (.NET C#, node.JS), front-end (HTML/CSS/JS/Vue.JS) developers, test automation engineers and site reliability engineers. Your work will enable the Royal Society of Chemistry to build, scale and continually improve our websites and services, serving our global audience of customers, users and colleagues. You will oversee the technical aspects of the product roadmap, working closely in collaboration with Solutions Architects and other Team Leaders to align with, contribute to and iterate on a shared architectural repository, guiding agile workstream members in technical implementation, assigning and ensuring quality delivery of backlog items and taking ownership of technical changes and releases. You will also directly line manage a small number
of back-end C# .NET developers.
We are looking for:
• Strong knowledge and experience of full stack (.NET C# back-end development, HTML/CSS/JS/Vue.JS front-end development) software development life cycles.
• Experience with DevOps best practice, such as continuous delivery, continuous testing, infrastructure as code etc.
• Experience working within Agile practices, particularly Scrum and Kanban.
• People management experience including delivery quality, workloads and personal development.
• Knowledge of Authentication and Authorisation protocols (SAML, OpenID Connect).
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Location: Cambridge
Position Type: Permanent
Hours: Full time
Salary: £61,420 - £75,070 per annum plus benefits
Closing Date 14/07/2024
Visit our Work For Us website to learn more about us, our Equal Opportunities Statement and Inclusive Culture Pledge and excellent benefits.
You may also have experience in the following: Software Engineering Team Lead, Lead Software Engineer, Software Development Lead, Software Solutions Team Leader, Principal Software Engineer, Technology Team Leader, Software Engineer, etc.
REF-215 144
We are recruiting a Legacy Fundraiser to grow PAPYRUS’ legacy income by creating and implementing a multi-year legacy strategy, planning and delivering activities in this area and managing residuary, specific and pecuniary cases.
What you will do:
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Develop and implement a legacy strategy and operational plan for long term growth.
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Research and develop new legacy activities and create a marketing plan. Project manage the day-to-day planning and delivery of activities central to the legacy marketing program, including: direct mail, email marketing, digital, social media, events, and the promotion of tribute funds and free will services.
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Work closely with the Fundraising Manager and communications team to develop a compelling legacy proposition and produce a suite of legacy and in memory marketing materials that can be used to engage and inspire supporters to take the next step in their legacy giving, including sharing inspiring, compelling case studies to support legacy marketing and in memory activity, including gathering stories from legacy and in memory supporters.
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Work across income generation and with other departments to identify and target legacy prospects within the existing supporter base and other potential legacy audiences across all of PAPYRUS’ networks.
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Identify opportunities to cross promote legacy and in memory giving to supporters as well as any activity from across the charity that could provide appropriate cultivation and stewardship opportunities for existing and prospective Legacy and In Memory supporters.
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Provide teams with relevant, engaging and impactful content, messaging or resources for inclusion in cross-team supporter communications.
To be successful in this role you will have:
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English and Maths GCSE or equivalent grade C or above
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Previous experience of working in a fundraising role for a UK registered charity
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Proven track record of effective relationship management with donors/ fundraisers
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Experience of handling sensitive information appropriately
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Experience of working effectively within a team environment and assisting colleagues
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Excellent verbal and written communication skills including the ability to write reports.
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Experience using Raiser’s edge or a similar CRM database.
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23)
Hours: 36 hours per week Location: Warrington Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 19th July 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Harris Hill are pleased to be working with a London Hospital Charity to recruit a Philanthropy Officer to join their Philanthropy & Campaigns team. As Philanthropy Officer you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.
The Charity generated £4.5 million through donations in 2023/2024, and are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the hospital site. They take pride in being supporter focused and agile, to deliver impact for patients and staff across their hospitals.
As Philanthropy officer will play an important role in helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.
Your key responsibilities will include;
- To be the main point of contact for donors giving between £1,000 and £10,000 to the charity each year, building relationships through phone calls, emails, letters, and in person interactions.
- To support the development and delivery of engaging events, and bespoke communications for mid-level donors.
- To work closely with the philanthropy manager, supporting with the administration and day-to-day delivery of a new programme for the charity’s closest, and most engaged, donors.
- To draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.
- To work closely with the individual giving officer to steward those who enquire about, or pledge to leave, gifts to the charity in their will
This position would ideally suit a candidate who has experience of;
- Working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
- Creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
- Fundraising or engaging with the not-for-profit sector, whether professionally or through volunteering, involvement with community projects, or managing a personal fundraising page.
- Experience of developing longer term relationships with supporters, clients, or equivalent audiences.
In addition to a generous annual leave allowance and pension contributions, other benefits include
- Flexible working policy
- Savings on purchases with the Blue Light Card
- Subsidised gym, pool and classes
- Secure bicycle parking and shower facilities at our Hampstead site
- Fortnightly guided meditation
- Free massage therapy from our complementary therapy team
For more information about this position and next steps please apply here now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Eden Brown Charities is delighted to be partnering with an incredible Health Charity in Telford to recruit them a Fundraising Manager. The mission of the charity is to provide the highest standards of specialist palliative and specialist end-of-life care through a range of hospice services, 'here and at home', that recognise the individual and their preferences. As Fundraising Manager, you really would be part of something incredibly special.
About the Role
The role of Fundraising Manager is an important role for the highly ambitious fundraising team. As Fundraising Manager you will;
- Develop, implement and lead on fundraising strategies focussed on the main income areas of Community, Events and Corporate fundraising
- Lead, develop and effectively manage a multi-functional, high performing fundraising team, monitoring the operational activities of the team to ensure delivery, evaluation and learning
- Lead the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across the range of revenue streams. Analyse income performance through a range of metrics, focussing on ROI to support the development and expansion of fundraising activity and new Initiative
- Carry out wider research to identify and develop new fundraising campaigns and initiatives, keeping up to date with trends in fundraising
About You
You must have proven experience in fundraising with a focus on Community, Corporate and Events. You must have experience of leading a team as well as excellent project management skills. You must also have managed relationships with Volunteers as well as have used a CRM System to generate fundraising leads and build a pipeline.
Please note that the closing date is rolling. This role is Hybrid based in Telford with 1 day working from home. For more information on this fantastic opportunity please call Laura Iliff on 07442607841.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sobell House is a hospice based in Oxford. It is jointly funded by the NHS and Sobell House Hospice Charity. The hospice offers specialist palliative care to those facing life threatening illness, death and bereavement in Oxfordshire.
It is our mission to enrich the lives of our patients and those who love and care for them. We aim to make sure that excellent palliative and end of life care is available to everybody in our community who needs it.
This is an exciting opportunity for an individual to join our Charity Fundraising Team in a newly formed role. We are looking for an individual with a passion for making a difference and who thrives on building long-term, multi-faceted relationships.
You will be responsible for the delivery and growth of our philanthropy and corporate fundraising programmes, building significant donor relationships including creating, developing and implementing a portfolio of donor cultivation, stewardship and touchpoints.
Your role will highlight the vital work Sobell House does, and raise vital income for Sobell House.
Overall Tasks and Responsibilities:
- Work proactively to deliver and maximise philanthropic and corporate relationships and delivery of income targets
- Secure long-term, sustainable income from High Net Worth Individuals (HNWIs) and Corporate Partners to meet fundraising targets
- Work with the Director of Fundraising and Fundraising Management Team to build and grow a donor pipeline by identifying potential prospects and connecting networks
- Diversify the Corporate Partnerships and Philanthropy income streams by developing a suite of opportunities for income generation including; multi-year donations, sponsorship, Gifts in Kind, Charity of the Year, Sobell Business Club and payroll giving as well as stocks and shares
- Build, manage and maintain a portfolio of HNWI and Corporate events
- Steward relationships to ensure donor satisfaction and long-term financial commitment, including detailed and timely reporting
- Manage effective and collaborative relationships with colleagues across Sobell House to support prospect cultivation and donor stewardship
- Review and develop strategic plans with the Director of Fundraising and Relationship Fundraising Manager to ensure growth and sustainability
- Manage and maintain donor records and plans on our CRM, Donorfy.
- Develop and maintain stewardship plans to ensure successful development of prospects
Salary: £32,853
Hours of Work: 37.5 hours per week
Holiday Entitlement: 36 including 8 Bank Holidays
Pension: 7% employer pension contribution
Sick Pay: 6 weeks in any rolling 12 months after probation completed
Additional Benefits: Employee Assistance Programme, Group Life Insurance, Cycle to Work Scheme, Pension, Salary Sacrifice.
Enhanced Family Leave: Maternity/Adoption: 13 weeks 100%, 26 weeks 50% + SMP. Paternity: 4 weeks 100%
Shared parental leave: 13 weeks 100% pay, 37 weeks ShPP
Interviews to take place on 18th and 19th July
It is our mission to enrich the lives of our patients and those who love and care for them.
The client requests no contact from agencies or media sales.
Corporate Partnerships Executive
We are looking for a proactive Corporate Partnerships Executive to support the team with the strategic direction of this charity’s corporate programme.
If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!
Position: Corporate Partnerships Executive
Location: Cambridge/Hybrid
Salary: £24,000 - £28,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 28th July 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.
About the Role
The Corporate Partnerships Executive joins an energised and committed community team with significant ambitions for developing and sustaining relationships with new and existing supporters, through fundraising and corporate partnerships. This role is key to the success of the strategic growth plan for our future.
The Corporate Partnership Executive will report to the Corporate Partnerships Manager and work closely with the Community and Philanthropy Teams. The role will require you to support the team with the strategic direction of our corporate programme, by identifying, researching, and stewarding our portfolio of corporate partnerships to help deliver our fundraising ambitions. The post holder will ensure that we manage all our partnerships with consistency and excellence.
You will create and deploy a corporate strategy and stewardship programme for all corporate supporters. To be successful in this role you will be proactive in engaging and supporting our corporate partners whilst working closely with the fundraising team. The role of a corporate partnership executive is varied and extremely rewarding. Supporting companies who want to make a difference sits at the heart of ACT’s Fundraising Strategy.
Key skills required for this role include:
- Excellent written and communication skills with strong attention to detail and the ability to produce high-quality proposals, presentations, and reports
- Presentation and public speaking skills
- Strong influencing skills with the ability to network with and influence senior people both internally and externally
- Experience in an account management role in either a fundraising or sales environment, with the ability to build strong relationships.
- A strong track record of meeting and exceeding financial targets
- Strong organisational skills, with experience in managing multiple priorities and deadlines
- Conscientious approach to your work, with strong numeracy and computer literacy, familiarity with both MS Office and using a CRM database
- A good team player, with the ability to work unsupervised
- Enthusiastic with a positive attitude
- Driving Licence
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan - Medicash
- Employee Assistance Programmes
- Health Assured
- WeCare
- Medicash
- 25 days of Annual Leave + Bank Holidays
- Annual Leave increases by one day each year after 2 years’ of service up to 29 days
- Your Birthday off
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include Partnerships, Partnerships Executive, Partnerships Officer, Corporate Partnerships Officer, Business Development, Business Development Officer, Business Development Executive etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wales - Interventions will be delivered across various locations in Wales.
Ref PLC-241
Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons? Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?
If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.
The Wise Group is a leading social enterprise working to lift people out of poverty. St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).
About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.
We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales. Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.
What we are looking for
- Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
- L3 in Advice and Guidance or equivalent
- The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
- An ability to work sensitively with clients applying trauma-informed strategies
- Impressive IT, relationship-building and communication skills, both verbal and written.
Please note this role requires Enhanced Adult DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button.
Closing date: 7th July 2024. 11:00pm Interview date: 15th July 2024.
A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai? A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?
Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.
Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi. Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol. O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).
Ynghylch y cyfle cyffrous hwn
Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar. Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.
Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt. Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.
Yr hyn rydym yn chwilio amdano
- Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
- L3 mewn Cyngor ac Arweiniad neu gyfatebol
- Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
- Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
- Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig
Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.
Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.
Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.#
I wneud cais, ewch i'n gwefan trwy'r botwm 'Gwneud cais'.
Dyddiad cau: 7 Gorffennaf 2024. 11:00pm Dyddiad cyfweld: 15 Gorffennaf 202