Customer service jobs

Join us as a Supporter Care Advisor at Diabetes UK. Our Supporter Care Advisors play an integral part in a team delivering a first class customer service. We are responsible for being the first point of contact for supporters, handling a wide range of enquiries via phone, email, web chat, social media and more. We are looking for enthusiastic and empathic individuals who put people living with or affected by Diabetes at the heart of everything we do. 

In this dynamic role, you’ll be at the forefront of capturing supporter data and feedback to help us identify trends and new ways of working. We also provide a self-empowerment support service so we can offer assistance to people affected directly, or indirectly by Diabetes in their time of need.

This is a fantastic opportunity for a proactive, people-focused Administrative Assistant to join the Examinations Operations team at the Royal College of Radiologists (RCR) as our next Examinations Administrative Assistant.

At the RCR, we deliver world-class examinations in clinical radiology and clinical oncology — empowering thousands of doctors as they advance in their careers and improve patient care. As the first point of contact for our candidates, you’ll play a vital role in their exam journey, providing accurate information, timely support, and a calm, professional presence from start to finish.

You’ll be part of a passionate, collaborative team that thrives on delivering high-quality service and takes pride in supporting doctors through some of the most important milestones in their careers.

What you’ll do 

• Process candidate applications, including examination fee payments.
• Prepare and pack all examination paperwork and stationery for use at venues.   
• Maintain accurate records of candidate data, in various forms.
• Unpack and organise all stationery following its return from exam venues.
• Take responsibility for the examinations enquiries telephone line and emails.
• Support administrators with the marking of candidates’ answer sheets and produce reports of candidates and question performance using the marking software.

What you’ll need 

• Experience of successful working within a team and the provision of a professional, friendly, and responsive service to colleagues and external contacts. 
• Good working knowledge of Microsoft packages such as Outlook, Word and Excel
• Experience using and maintaining a database or equivalent to store and retrieve information so that data is accurate and current.
• Sound oral and written communication skills
• Effective interpersonal skills
• Accuracy and attention to detail

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

As a Bank Administrator you will be pivotal in providing a centralised administrative and customer service type support to a variety of departments and managers across the organisation. You will be proactive, adaptable and enthusiastic. Your duties will vary with each assignment but will include customer service; data entry; typing; filing; and MS office use. Assignments will be offered to meet the needs of the business, with details  of the role and the required skills, hours of work, length of assignment, and reporting line, provided at the time.

Adapting to each role and maintaining your professional skill set and availability for The Children’s Trust will be key

Role requirements:

• Duties and Responsibilities can and will vary from each assignment and will include the following:
• Supporting the requirements of the individual teams for each assignment.
• Handling incoming enquiries and communicating with external stakeholders in a professional  and welcoming manner.
• Minute taking for various meetings and audio typing on an ad-hoc basis.
• Provide efficient and flexible administrative support to teams.
• Arrange visits for external visitors, including notifying reception; arranging car parking; informing relevant staff members; “meet and greet;” and escorting visitors where required.
• Manage incoming phone calls and voicemail, taking messages and disseminate information
• appropriately.
• Scan and distribute relevant information where required.
• Format professional, high-quality documents, proof read prior to being sent off for approval.
• Input data and any other relevant information into organisational databases / systems.
• Carrying out general administrative duties such as typing, posting, filing letters and documents.
• Diary management.
• Arranging meetings, including booking of rooms and refreshments, organising agendas and attendees.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Role: Partnerships Administrator

Location: Hybrid - London/Home 

Salary: £23k-£26k dependent on experience

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children (UASC). We have 13 years’ experience delivering 1:1 tuition, working with hundreds of schools and local authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. These tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

Role Overview:

The Partnerships Administrator will be an integral part of our Partnerships team, providing essential administrative support to ensure the smooth running of the team. 

This role requires a proactive and detail-oriented individual with a passion for persuasive writing, as the primary responsibility will involve crafting compelling short-form bid applications for clients. It is essential that the post-holder has excellent written and verbal communication skills.

The Partnerships Administrator will also assist with key administrative tasks such as responding to client email and telephone inquiries, drafting impact data for client reviews, and attending ad-hoc events.

Key Responsibilities:

• Short Bid/Application Writing:

  • Write effective and persuasive short-form bid applications tailored to various audiences. This will be a significant part of the role, requiring the ability to write with clarity and impact under tight deadlines.

  • Collaborate with the Partnerships team to ensure the bids are aligned with and responding to client needs, and organisational goals.

  • Edit and proofread bids to ensure accuracy and professionalism.

  • Use generative AI to enhance writing practices. 
     

• Client Engagement & Communication:

  • Respond to client calls and emails in a timely and professional manner, ensuring positive and ongoing client relationships.

  • Help draft impact data and reports for client review calls, ensuring the data presented is clear, accurate and impactful.
     

• Administrative Support:

  • Assist the wider Partnerships team with administrative tasks as needed, including scheduling meetings and supporting the preparation of materials for client engagements.

  • Attend and support ad-hoc events related to partnerships, providing administrative assistance as required.

  • Manage and maintain relevant partnership documentation and records.
     

Skills and Qualifications:

• Exceptional Writing Skills: The successful post holder must have ability to write clear, concise, and persuasive content. Experience in bid or application writing or similar fields would be highly advantageous.

• Strong Communication: Excellent verbal and written communication skills with the ability to adjust tone and style to different audiences. 

• Experience Using Gen AI: Demonstrable experience of using Gen AI tools effectively to enhance written communication and content creation.

• Time Management: Ability to work at pace and under pressure to meet deadlines, particularly during periods with high volumes of bids.

• Attention to Detail: A meticulous approach to writing, editing, and organising documents.

• Organisational Skills: Ability to manage multiple tasks effectively and support a busy team.

• Proactive and Collaborative: A positive, can-do attitude and willingness to work closely with others to achieve shared goals.

• Previous Experience: Experience in a similar administrative or support role would be advantageous, particularly in an educational or partnership-driven environment.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.

We are looking for a new colleague to join our Housing Specialist Team in Newbury, triaging our often complex housing queries.

As the first person in the Housing team to respond to our customers' needs you have the potential to resolve issues quickly and efficiently before they escalate. 

You'll have the opportunity to really get under the surface and investigate thoroughly. 

You'll make a big difference to people's lives within an experienced, supportive and supported team. 

What you'll need:

•    It's essential that you have previous experience of delivering a range of housing management related services including safeguarding, anti-social behaviour and tenancy breaches
•    The ability to work well in a team environment 
•    To be happy with a desk based role where you'll be talking to our Customers by phone, email and our digital channels
•    The ability to problem solve and recognise when there's a risk
•    Experience of working collaboratively with both internal and external stakeholders
•    The ability to use multiple computer systems

What you need to know: 

This is a hybrid role where you'll work from the comfort of your own home or our new office in Greenham.

The role is permanent, and you'll be working full time.

The starting salary is £32,000 - £35,000 depending on your experience. 

A basic DBS check will be completed if you are successful.

As a part of the SNG team some of your benefits will include:

•    £450 yearly flexible benefit pot to use against benefits of your choice
•    Flexible working
•    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•    A chance to buy or sell holiday as part of our flexible benefits package
•    A generous pension scheme matching up to 12%
•    Life cover as soon as you join us
•    You will be a part of our Recognition scheme where you can be gifted retail vouchers
•    A range of wellbeing discounts including Gym Memberships
•    A wide selection of other benefits available

If you are a housing professional looking for a demanding and interesting new role we would like to hear from you.

JOB TITLE: Facility Coordinator

SALARY: £30,000 - £33,351

LOCATION: LSE Students’ Union 

WORKING HOURS: 37 hours per week

CONTRACT TYPE: Full Time

JOB SUMMARY: Join LSE Students' Union as a Facility Coordinator and play a key role in ensuring the safe, efficient, and effective operation of LSESU Sport, Fitness, and Performance facilities. You will lead the daily operations, manage a broad booking system, and provide exceptional customer service to students and external clients. If you’re passionate about creating a positive user experience and improving facilities, we want to hear from you!

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What's the Job?

LSESU is looking for a proactive and driven Facility Coordinator to oversee the daily supervision and operation of our sports facilities. You’ll be responsible for ensuring the smooth running of the spaces, from health and safety compliance to customer service excellence. You’ll also manage internal and external bookings, including LSE Sports Clubs, and coordinate weekly sports events such as BUCS, Club and Society events and private hires from external companies. 
 

In this role, you’ll work closely with the Ops and Facility Manager to deliver the strategic vision for our facilities, focusing on enhancing the user experience. You will oversee training procedures, incident reporting, and various administrative tasks, including financial reporting and facility usage tracking. 
 

You’ll collaborate closely with both staff and students, playing an active part in day-to-day operations and strategic development of the sports facilities. Your work will have a direct impact on the student experience at LSE, ensuring the seamless running of the facilities and successful execution of sporting events, whilst also managing bookings and supporting continuous improvements and innovations.

Who are we looking for?

We’re looking for a highly organised and customer-focused individual who is passionate about creating a positive and inclusive experience for all users of our facilities. You should have excellent communication skills and be confident in leading a team of student staff, ensuring their development and performance. 

A strong passion for customer service and delivering high-quality services are essential. Experience in facility management or sports event coordination is ideal. 

We are looking for someone who thrives in a fast-paced environment, with the ability to solve problems efficiently, a strong work ethic, and work collaboratively with a diverse team.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

Benefits and Perks

25 days of holiday per year (pro rata)

Additional closure periods at Christmas and Easter

Free LSE Students’ Union gym membership (including advice from dedicated professionals)

Cycle to Work scheme enabling significant savings on bicycle purchase

Access to LSE staff training courses

Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

Flexibility for work-life balance

Interest-free travel loan

How do we recruit?

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
 
 Part 1: CV – Outlining your skills and experience to date.

 Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.

 
For further about the role, please see the attached full job description and person specification.

Want to apply?

To apply for this role, please complete an online application.

Scroll to the bottom of this page and click the apply button.
 

In the meantime, if you would like to have an informal chat about this role, please contact:

Job Application Timeline

Closing date: 11th May at 23:59pm

*Please note that we may close applications early if we receive a sufficient number.

Intended interview dates: 23rd May

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

We are looking for a Funding Officer to join our team in Wales.  This is a fixed term, full time post until March 2026 (open to a conversation on flexible working and job share) 

Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will need to travel within Wales to work with community groups and charities, and to other offices across the UK to work with colleagues. 

As a Funding Officer serving our Mid & West Wales region, (Bridgend, Carmarthenshire, Ceredigion, Neath Port Talbot, Pembrokeshire, Powys and Swansea).

• You will assess requests for funding and manage grants using local knowledge, best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making. By working closely with people and communities, you will understand what matters to them and where our funding can make the biggest difference.
• You will be responsible for supporting local people and communities in Bridgend and Neath Port Talbot, and have a strong understanding of our vision, being able to adapt your approach to the wishes of the people you are working with.
• You’ll also need to support our stakeholders, helping them to make connections that will help them achieve their goals.
• You will be responsible for the pipeline of projects in Bridgend and Neath Port Talbot, understanding and responding to the different needs of our customers by providing advice and considered feedback, and be willing to have challenging but constructive conversations. Funding Officers will ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.
• You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, supporting organisations to deliver their projects and measure their impact.

Interview Date: Week commencing 19th May 2025 (Mon-Wed) - Virtual

Location: Wales - Cardiff or Newtown office including Hybrid Working (home working and working in community).

On application, please align your supporting statement to the criteria below

Essential:

1. Understanding of strengths-based approaches to working with people and communities in Bridgend/Neath Port Talbot.
2. Ability to analyse information, including financial data and project plans in order to make written funding recommendations to decision-makers.
3. Remain calm under pressure and handle multiple and competing priorities, supporting others when needed.
4. Experienced in providing great customer service.

Desirable:

1. The ability to communicate in Welsh fluently (spoken and written).
2. Knowledge of the wider funding context
3. Ability to learn from our funded projects and share that learning for the benefit of the wider organisation.
4. Confident in presenting to a wide range of audiences.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Helpline Advisor

For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.

During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.

​As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.

The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.

Who we’re looking for?

· Do you want to make a difference every day?

· Do you have resilience & adaptability and thrive in a small, close knit team?

· Are you passionate about customer service and care?

· Do you want to empower people to understand and improve their own health management?

Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.

Location

The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.

Please see the attached detail job pack for further information and how to apply. 

About the role

Do you want to lead teams that bring the Isle of Man’s rich heritage to life?

We are looking for an exceptional leader to join Manx National Heritage (MNH) as Visitor Services Manager, this exciting position has responsibility for delivering an outstanding experience across all MNH principal visitor admission sites.

To excel in this post, you will be motivated by delivering the very best customer service while striving to achieve stretching targets. You will actively promote ways for visitors to support MNH in our important work as a charity conserving, protecting and promoting the heritage of this unique Island nation.

A workplace that invests in you

✔ A competitive salary that increases each 12 months until you reach the salary maximum.

✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

✔ Ability to apply for an unpaid career break after 3 years’ service.

✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

✔ A relocation package of up to £3,500 based on receipts is available for this role. role.

Making the Isle of Man your new home

A hidden gem in the Irish Sea, the Isle of Man boasts an extensive coastline, stunning natural landscapes and unspoilt beaches. There are an abundance of opportunities and lots of places to discover!

You can visit our great cafes, bars and restaurants, and become part of the Island’s close-knit community. The island is well connected to the UK with quick, direct flights and ferries to many destinations.

Want to find out more about Island life? Visit www.locate.im to find out why you should make your move to the Isle of Man!

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

Things to note

A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.

Ready to apply?

For more information, please contact Pauline.Wall @ mnh. im

The closing date for this role is midnight on 27 April 2025.

To find out more and apply, visit our website via the button below.

The Senior Advice & Information Officer will play a vital role in supervising and delivering expert organisational advice and support services. The role involves providing essential guidance to u3as ensuring they operate smoothly and comply with best practice. The postholder will manage complex queries, lead information sessions and events and guide a dedicated team of staff and volunteers, significantly contributing to the effectiveness, growth and continued success of the u3a movement.

About Us

​The Microbiology Society is a membership charity for scientists interested in microbes, their effects, and their practical uses. It has a worldwide membership based in universities, industry, hospitals, research institutes, schools, and other organisations.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

Read more about our mission and values at our website

About You

The Central Operations Assistant is responsible for supporting the Central Operations Manager with administrative support for the Society, which includes finance administration, membership and grants administration and journal sales processing. There is also a requirement for the postholder to support with some facilities management and office support activities.
The postholder will contribute to and support the Central Operations Manager and the Chief Operations Officer in the delivery of all of the Trustee Board’s strategic objectives and particularly in relation to long-term sustainability by maximising cost savings and efficiencies.

Please note that the organisation operates a hybrid working policy, and there is a requirement for the post holder to be in the office 3 days a week. 

For more information about the Society, please visit our website.

Our generous benefits package includes;

• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply

Please attach your CV and Cover Letter.

Please note that only shortlisted candidates will be contacted. We are interested in every candidate who is eligible to work in the United Kingdom, however, we are not able to sponsor visas. You will be asked to confirm your eligibility before being shortlisted.

Closing date: 25th April 2025.

​It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, only shortlisted candidates will be contacted therefore, if you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM? 

The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM.  The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters. 

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About World Horse Welfare

World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding. 

The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad.  The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.

In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Are you passionate about making a positive impact with your career? We're offering exciting opportunities to be part of our expanding face-to-face marketing teams, representing some of UK's leading charities.

About Us:

We are an award-winning sales and marketing company dedicated to championing essential causes across the UK. Our mission is to raise awareness and funding for these causes, and we're on the lookout for enthusiastic Fundraisers to join our team.

Why Choose Us?

We're not your typical sales company. We aim to revolutionize the industry by valuing our team as the heart of our organization, offering growth opportunities and a rewarding career in a fun, trustworthy environment. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered.

Role Overview:

As a Fundraiser, you'll represent significant charities and renowned brands throughout the UK. Our sales approach focuses on building meaningful connections rather than quick transactions. We believe in recognising and rewarding our staff for their hard work, dedication, and contributions to our mission.

Responsibilities

• Communicate with potential donors and create meaningful conversations.
• Enter data into software accurately.
• Set up and take down of site gear.
• Collaborate with teams to promote fundraising events and initiatives.
• Provide excellent customer service and public relations support to enhance the organisation's image.
• Enter ongoing data of interactions and ensure high-quality onboarding of potential donors.

What We Offer:

• Living Wage Employer: Enjoy a weekly salary with performance-based incentives.
• Diverse Opportunities: Work with and support a range of non-profits.
• Supportive Environment: Be part of an energetic and collaborative team.
• Comprehensive Training: Access to extensive training and development opportunities.
• Fuel Allowance: We've got your travel covered!
• Travel Opportunities: National and international travel options available.