Customer Service Jobs in Oxford, Oxfordshire

About the role

Compassion UK is poised at a significant moment, and we need to achieve ambitious and urgent targets of growth in the number of children released from poverty. We need to develop more and deeper, mutually beneficial, relationships with multi-denominational UK Church leaders, significant event leaders and philanthropists. This will enable us to grow revenue which will increase the impact of Compassion’s child development programmes in the years to come.
 

As a Strategic Partnerships Manager, you’ll work within the Church Partnerships Team and play a key role to build on existing significant relationships. In addition, develop new larger Key Church Partner Relationships and be actively involved with our strategy to selected Church denominations, networks and events. You’ll be required to speak extensively within church and event settings with a call to action, asking people to consider supporting the work of Compassion. To maximise the opportunities from these partnerships and to achieve sponsorship objectives. Ideally, the successful candidate would be based in London (within the M25).

Key Responsibilities:

• Contribute to the development of the Partnerships Team strategy.
• Work collaboratively across Compassion UK to effectively meet objectives.
• Actively maintain and promote Compassion UK’s Christian ethos and values. 

The successful candidate will be:

• Experienced Networker – You have a proven ability to build and maintain meaningful relationships within the Church and Christian events space, with a solid track record to show for it.
• Insight into Church Leadership – You understand and empathize with church leaders, with a genuine appreciation for their challenges and responsibilities.
• Confident Public Speaker – You’re a capable and compelling speaker with experience preaching in churches, comfortable delivering messages that resonate and inspire.
• Sales/Fundraising Expertise – You’ve successfully managed the full cycle of sales or fundraising efforts, from lead generation to closing deals, and have consistently met your targets.
• Weekend Availability – You’re flexible and willing to attend church services or events on weekends (up to 24 activities annually) as part of growing and sustaining partnerships.
• Self-Starter – You work well independently, managing your time and workload effectively while working remotely.
• Strong Administrative Skills – You’re proficient in English, both written and verbal, with solid numerical skills. You’re familiar with essential office tools like Microsoft Office.

Additional Skills That Would Be Beneficial:

• Familiarity with CRM systems or similar platforms.
• Experience in managing or supporting volunteers.

Key Requirements:

• Willingness to Travel – Regular travel across the UK is required, with some overseas trips as agreed upon with the Head of Church Partnerships.
• Full Driving License – You must have a full driving license and access to a car for work (mileage expenses will be reimbursed).
• Location – Ideally, you’re based in London or within M25 commuter belt.

Compassion UK’s Cultural Alignment:

• Commitment to the Christian Faith – As part of our team, you’ll need to be a practicing Christian, passionate about promoting our faith-driven mission. (For more information, see our Policy on Posts to be Held by Christians.)
• Passionate About Our Cause – You share our commitment to supporting children suffering from the injustices of poverty, and you’ll prioritize child protection in everything you do.
• Aligned with Our Culture – Compassion UK values passion, collaboration, innovation, effectiveness, and grace. We’ll expect you to demonstrate and grow in these attributes, with one interview focusing on your active personal commitment to the Christian faith.

Location, hours and benefits:

Home-based
*Ideally, the successful candidate is based in London or within the M25 commuter belt.
 
Hours
35 hours per week  | Over a flexible working pattern with an estimated 24 weekend activities per annum.

In return, you will get

• Flexible and sociable working environment
• Free parking at the office in Fleet
• Access to Compassion House gym with shower facilities
• Time in Lieu offered
• Pension scheme with 10% employer contribution
• Income Protection & Group Life cover
• Private Medical & Dental cover
• Celebrating life milestones such as birthdays, newcomers, weddings, babies, etc.
• Weekly team prayers and devotionals
• Compassion updates and worship events

Apply by
10am on 29 November 2024
Interviews are expected to be held week commencing 9 December
 

Assessment Tasks
As part of our recruitment process, candidates are required to complete an assessment task. Should you progress to the interview stage, we will provide further details to help you prepare.

Location Oxfordshire
Salary: £30,000
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract

Background

At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person. An exciting opportunity has arisen in our Service Delivery Team for a CRM Co-ordinator who will be responsible for the support and development of our case management platform.

Key Purpose:

Contribute to the design and implementation of new technology and tools leading to a significant positive impact on the delivery of services.

Key Responsibilities:

- Coordination of BAU system enhancements within The Service Delivery Team.
- Support the Senior Service Delivery Co-ordinator with the coordination of the platform and data roadmaps.
- Become one of the subject matter experts for the platform supporting implementation projects such as integrations with external partners.
- Champion accurate and efficient collection of data across The Service Delivery Team.
- Coordinate data analysis and insight briefs.
- Assist the wider CRM team with tasks and projects.
- In the absence of other co-ordinators support the wider administrative duties of the Service Delivery Team.

Person Specification:

Essential

- Experience in Project Management.
- Highly organised and efficient, with the ability to multitask and prioritise effectively.
- Exceptional attention to detail.
- A proactive problem solver.
- Excellent communication and collaboration skills, capable of naturing strong working relationship.
- Proficient in Microsoft Office (Excel, Word, Teams).
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.

Desirable

Experience of using MS Dynamics.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future development at RABI. Full training and support will be provided for the right candidate.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justi?able. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, quali?cations and abilities.

REF-217 694

Homebased - anywhere in the UK or Ireland

About us

Our purpose is simple: to save lives at sea.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone.

We’re looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, and deliver lifesaving safety messages to the public as we build up to celebrating our 200th birthday in 2024.

We are a 24/7 emergency service. You will be required to take part in an online community management rota, which includes some evenings and weekends (with time off in lieu during the week).

Some of the benefits

• 26 days holiday plus bank holidays
• ·Outstanding pension scheme (employer contributions of up to 16%)
• Life assurance
• Health and dental cash plan option

Your role

As a Social Media Executive, your focus will be to…

• Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
• Create, curate and schedule engaging content for our social media channels
• Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
• Provide support during crisis and major issues response

About you

You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector or similar large organisation.

You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience.

To be considered for the Social Media Executive role you will have:

• A proven record in customer service and community management via social
• Experience using social media in a professional setting
• Experience creating basic content for social media
• Creative ideas that you can translate into engaging content
• The ability to communicate well with other teams and stakeholders

For more information and to apply, please go to our recruitment page.

Closing date: 10 November 2024.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes a Regional Casework Manager and a Regional Operations Manager.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 15 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: W/C 25 November 2024

As part of the selection process, you will be required to complete an IT assessment.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager. 

The Job (in a Nutshell)

We are looking for someone to build and maintain partnerships with schools, colleges, and youth organisations. Your goal will be to offer these groups exciting outdoor learning residentials that inspire young people.

Your role involves managing a list of current customers, ensuring they keep coming back, and finding new business opportunities. You’ll be part of the Education team, working to meet performance goals and enhance customer experiences. Building strong, positive relationships with customers is key to ensuring their ongoing commitment to our programs.

Who We’re Looking For

You are a results-driven team player with a solid understanding of the education sector. Ideally, you have at least one year of experience in sales, such as an account manager or a similar role.

You are passionate about outdoor learning and share our values and ways of working.

Your Experience

• Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals.
• Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication, both on the phone and in writing.
• Negotiation: You have good negotiation skills.
• Independence: You can work independently and take initiative.
• Technical Skills: You are confident using Microsoft systems.
• Presentation and Social Media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.

Areas of Responsibility

• Revenue and KPIs: Meet revenue targets and other key performance indicators for the education team, ensuring both individual and team goals are achieved.
• Customer Understanding: Develop a deep understanding of customer needs through effective questioning and research.
• Collaboration: Work with other teams to ensure the best fit for customer programs.
• Sales Proposals: Create compelling sales proposals to win new business.
• Customer Records: Maintain customer records using our Microsoft Dynamics CRM system.
• Relationship Management: Use sales techniques and relationship management skills to overcome challenges and retain business.
• Charitable Funding: Promote and allocate charitable funding to customers based on need.
• Liaison: Work with all areas of the organisation to maximise opportunities.
• Market Knowledge: Develop an in-depth knowledge of customers, the region, the education market, and sales techniques to drive success in your role.

Other

• Some evening, weekend, and overnight work will be required, including attending taster sessions, client visits, and centre visits.
• You’ll also need an enhanced DBS check.
• This role is perfect for someone who loves working with people, has a passion for outdoor education, and is driven to achieve results. If this sounds like you, we’d love to hear from you!

Salary and benefits

• Salary £26,000 - £30,000 per year + Bonus. Starting salary is dependent on experience

Benefits:

• Annual Leave of 24 days, plus bank holidays.  Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
• Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
• 8 weeks’ sick pay at full salary in any 12 months. 
• Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
• Employee assistance programme Unum: In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
• Personal Accident Insurance while at work or commuting.
• Health Cash Plan with Medicash: a taxable benefit
• Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
• Berghaus uniform items provided and the opportunity to purchase Berghaus products at discount
• Staff bursaries:  discounted course fees for family members

Plus!

• Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)

 Hours of work

• You’ll work an average of 37.5 hours per week.

Settling in period

There is a 3-month settling in period from contract start date.

How to apply  

If you are interested, please drop an email with an up-to-date CV and covering letter of no more than 500 words to Sarah Shutt. Speciying if you are interested in a permenant position or a 12 month contract.

The closing date is 8th November 2024. Interviews will take place on 18th November 2024

at Head Office in Hackthorpe, nr Penrith on (or via TEAMS / Zoom if appropriate).

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

We are delighted to be delivering the National School Breakfast Programme. Family Action is committed to supporting child development, and we believe a healthy school breakfast, without barrier or stigma, can set up children to succeed and give them the very best chance to learn. Working with schools across the country, the post holder will make a vital contribution in ensuring thousands of children in disadvantaged areas have a healthy breakfast at the start of the school day.

As a School Breakfast Coordinator, you will be required to work directly with schools to recruit them to the programme, facilitate the successful set up of breakfast delivery in their schools and provide ongoing support and advice. A big part of this role will be to proactively contact schools to offer them a virtual meeting to support them to sustain and grow their breakfast provision. 

Main Responsibilities:

• Proactively contact schools to offer online meetings and support in the ongoing delivery of their breakfast provision. Offering advice and guidance to increase the number of children having breakfast each day
• Respond to school queries via a support desk either by phone or email in a timely manner. Escalating to colleagues within the service as appropriate.
• Share knowledge, ideas, feedback and evidence of good practice with schools to inspire and encourage improved delivery of the breakfast provision.
• Work closely with colleagues and partners supplying the service delivery, ensuring any issues relating to Food orders, deliveries or provision help are reported and action is taken immediately.

Main Requirements (for details check the job description and person specification):

• The successful candidate will preferably be educated to degree level or relevant professional qualification to level 3. Have experience of working in customer service environments or experience of being first point of contact and providing high quality support.
• Experience of working in an educational setting or in partnership with schools or other educational providers and knowledge of how schools operate.
• Experience working in a remote team with the ability to confidently build relationships with a range of professionals, stakeholders and services.
• Excellent interpersonal and presentation skills including the ability to engage a range of audiences virtually.
• Proficient in Microsoft Office with strong IT and administration skills and a high level of competency in the use of Salesforce or a similar CRM tool. 

Benefits: 

• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays 
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Download and submit a completed Application Form linked to the Family Action job advert

• Closing Date: Monday 11th November 2024

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons

Entry Level Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?

If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 15 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser - Oxford

Ref: OCT20244570

Location: Oxford

Salary: £24,890.00 - £26,720.00 per annum

Contract: Permanent

Closing Date: Tue, 12th Nov 2024

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members. 

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.

About You

What we need from you:

• A passion for conservation (no prior knowledge required);
• Resilience
• Ability to work to targets;
• A driver's licence valid for use in the UK;
• Happy to work 3 out of 4 weekends;
• Happy to travel (on average) an hour away from home each day;
• Willingness to work outdoors and independently;
• Fundraising/Sales and Customer Service experience (desirable).

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor on the application page.

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.

Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the London team. 

About the role 

You’ll provide high quality admin support to the London team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders. Including working co-productively with people living with Parkinson’s.

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s

What you’ll do:

• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required
• Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting 
• Respond to general enquiries in a timely and friendly  fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required
• Maintain digital records on the charity’s data platforms

What you’ll bring:

• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 
• Experience in coordinating multiple projects simultaneously that meet the business requirements 
• Experience of developing and maintaining effective working relationships with all stakeholders 
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively 
• Excellent communication and interpersonal skills with a range of audiences

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will interview candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

High Value Officer
Home based, remote working 
£28,000 pa plus excellent benefits
35 hours per week

The High Value Officer for our Fundraising team will focus and lead on supporting the Trusts and Major Donor teams with postal and electronic mailings; keeping the CRM up to date; supporting the Prospects Research Manager with initial research, identifying new opportunities and sources of funding; streamlining administrative systems and processes; creating purchase orders and invoices; supporting the Special Events Officer with setting up webinars.

This is a great junior role, offering opportunities in several High Value fundraising teams. You will get to use your administrative skills across a range of activities and also develop your research skills when looking at prospects and supporting the Corporate team in their due diligence work.

You will: 

1. Support the team with various CRM system processes, and ensuring records are accurately updated.

2. Support the Prospect Research Manager to identify new opportunities and sources of funding.

3. Streamline and managing electronic folders

4. Create purchase orders and invoices

5. Support the Trust and Major Donor teams with mailings (postal and electronic).

You will have good organisation and administrative skills. Having good time managements skills and being able to manage multiple tasks simultaneously will be key to making a success of this role. You will also have excellent IT skills.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 17 November 2024
Interviews: w/c 25 November 2024

Are you passionate about inspiring others to make a difference? We are looking for a Community Relationship Fundraiser to join our Income Generation team at the Motor Neurone Disease (MND) Association. Fundraising plays a crucial role in sustaining and advancing our care services and research collaborations within the Association. This support is essential for helping people living with and affected by MND.

You will play a key role in supporting fundraisers, helping them to reach their goals while building lasting connections with our charity. Ensuring income to the Association and lifetime value is maximised. Meeting agreed income and expenditure budgets to deliver high standards of supporter care and maximising the return on investment of fundraising activities will be an essential part of your role.

Providing essential guidance and support to fundraisers within your area, your focus will be on ensuring supporters feel valued and engaged, helping them to maximise their fundraising potential. You will achieve this through effective communication across various channels, including phone, email, and face-to-face interactions. By building strong relationships, you'll also help to increase their fundraising impact, introducing them to other opportunities within the charity and offering tailored advice.

Collaboration is key in this position. You will work closely with internal teams to create the best possible fundraising experience. By signposting to local volunteering branches and groups, you will help increase the overall value of community fundraising efforts.

You'll work closely with our wider team to maintain accurate records in the CRM system, ensuring consistency and high standards of supporter care. Keeping funds on track and received within the right timescales will also be a key part of your role. You will ensure that all funds raised are received promptly and in compliance with legal and internal guidelines.

Location: Home-based. Option to work on a hybrid-basis from the Northampton office is available.

What are we looking for?

A background in fundraising or sales and account management. You should have experience in coaching and motivating others, helping them to achieve their fundraising targets.

Strong interpersonal and communication skills are essential. You will need to connect with supporters through various channels, fostering an inclusive environment that respects diverse backgrounds and perspectives. Your ability to understand and relate to the motivations of our fundraisers will be crucial.

Resilience and flexibility are important as you adapt to changing circumstances. You should also be skilled in time management, able to prioritise your workload and manage competing priorities effectively. If you are passionate about inspiring others and making a positive impact, we would love to hear from you.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

Join the Chartered Institute for Library and Information Professionals (CILIP) as the Community Development Manager for Wales. Working three days a week, this permanent role is important in supporting our work in Wales and beyond.

Community Development Manager (Wales)

Part Time 21 hours per week | Remote | Closing 10th November 2024
Salary: £18,870 per annum (pro rata to the FTE of £31,450)

Job Reference: CDMW01 (Please quote this on any correspondence)

The role of the Community Development (Wales) is both to inspire and facilitate the CILIP Cymru Wales Committee and to work on other important initiatives. These include promoting CILIP membership and services, overseeing projects in the country and working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context, including use of the Welsh language.

As part of the Communities Team, the successful candidate will also with colleagues on UK-wide projects to meet CILIP priorities and cover one another’s work during planned absences.

This position, within the Communities Team, reports to the Communities and Partnerships Manager.

Key responsibilities include:

• Promoting CILIP membership and services including Professional Registration by means of in-person and online presentations.
• Working with existing Employer Partners and other key clients in Wales to help them get the most out of their membership.
• Working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context including use of the Welsh language.

The successful candidate will have: 

• Good knowledge of the library and information profession
• Experience of devising and organising events
• Be able to work collaboratively and foster strong relationships with a wide range or internal and external stakeholders.
• The ability to work effectively under own initiative and as part of a team.
• Be highly organised and able to plan, prioritise and deliver.

This role is homeworking based in Wales. The role-holder will be expected to visit sites across Wales and to attend quarterly all-staff meetings in London with travel funded by CILIP.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP Cymru Wales

CILIP Cymru Wales carries out cross sector advocacy campaigns, runs a biennial conference, runs webinars and hosts an annual CILIP Information Day and AGM.  CILIP members in Wales have access to the Kathleen Cooks Fund, a benevolent fund that supports professional and service development.

Outstanding professional achievements are recognised by the Welsh Library Team of the Year Award which it organises.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body which last year celebrated 125 years since gaining our Royal Charter with thousands of members in the UK and internationally. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans that commenced this year. CILIP is a London-based charity with a friendly, hardworking team.

CILIP is an equal opportunities employer and committed to championing diversity, inclusion and representation. We particularly welcome applications from people from under-represented groups. For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Benefits

• 26 days' annual leave plus public holidays (pro rata’d for part time employees)
• The option to buy up to 5 days' additional annual leave (pro rata'd for part time employees)
• Generous pension scheme (Employer contribution of 10%, employee contribution of 5%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme provided by Vivup
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• Annual flu vaccination voucher
• Perkbox employee discounts and wellbeing hub
• Contribution to eye tests

Client Advisor and Trainer

We are looking to recruit a Client Advisor and Trainer to join a mission-led organisation, supporting a friendly and dynamic training team.

Position: Client Advisor & Trainer

Location: Remote

Hours: Full-time, 35 hours per week (open to flexible working options)

Salary: £37,836 per annum

Contract: Permanent

Close Date: Midnight 3rd November

First interviews: 21st November in London (in-person)

Second interviews: 21st November in London (in-person)

About the Role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of the organisations work and is essential to the effective implementation of the Star. The process of implementation can support positive organisational change but needs time and appropriate attention.

The Client Advisor & Trainer is a critical part of how the team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.

Overview of responsibilities and main tasks:

• Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
• Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
• Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
• Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
• Represent Triangle at events and deliver presentations about the Star.
• Assist clients with the Star Online application and support colleagues with specific projects.

About You

We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.

You will have/be:

• Excellent organisation and record-keeping skills
• Self-motivated with ability to work independently
• Ability to prioritise competing pressures and meet deadlines
• Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
• Responsive to client needs, able to take initiative with a creative problem-solving approach
• Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
• Committed to delivering a good service to clients and helping them make a difference to the people they support
• Good IT skills including MS Office

About the Organisation

The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role.

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan, generous pension scheme, employee assistance programme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
• Paid volunteering time
• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Work with us to shift our mindset as an organisation, moving from primarily receiving income from public sector bodies to proactively seeking funding from a wide variety of organisations.  We want you to develop an income generation strategy and plan to enable IRISi to have a sustainable business model harnessing our existing knowledge assets and skills.

By the end of this project, we would like the following: 

• an understanding of new potential customers and funders for IRISi and our value proposition to them 

• an income generation strategy and plan. 

We’re open to consultant suggestions regarding what shape this work might take. But to give an idea, we would be looking for things like:

• Horizon scanning to identify income generation opportunities 

• Cultivating relationships with potential customers and funders 

• Research about short-term income generation opportunities (3-6 months) 

• Testing value propositions with target audiences 

• Recommendations of where we should be focussing our income generation efforts and targets for each income stream 

• A generic case for support, which can be repurposed for a variety of funders.

• Facilitation of workshops with staff members and potentially board members to surface existing ideas to generate income and barriers to implementation 

Skills and experience 

Essential 

• Experience developing effective income generation strategies for social enterprises and charities, particularly as part of wider organisational strategy development and/or review 

• Strong charitable and/or commercial bid writing skills 

• Significant experience in successfully generating income from a variety of sources for social enterprises and/or charities 

• Evidence of excellent interpersonal and communication skills including at senior levels 

• Commercial awareness 

• Excellent communication skills – written and verbal 

• A creative approach to work and seeking out new opportunities 

Desirable 

• Experienced fundraiser for charities and/or social enterprises, particularly for health and/or VAWG sector organisations 

• Understanding of gender-based violence, domestic abuse and sexual violence 

• Knowledge of/contacts with funders in the health and gender-based violence and higher education (including health care professional training)  sectors 

• Understanding of the health system and and higher education structures across the UK and in particular, England and Wales 

• Workshop facilitation skills