Customer service jobs in birmingham, west midlands

We’re Recruiting – Fundraising Manager 

From your UK home-base you’ll be flying the flag for the charity outside of Wales as a Fundraiser. You’ll put on quality fundraising events and build strong relationships through our reputation and Welsh links making a difference when it comes to people with cancer.

Picture being our Fundraising Manager and putting on fundraising events such as dinners and corporate sponsored events like golf or racing days. And, linking with London in Wales Week promoting networking opportunities with grant-givers, major donors, commercial, and corporate sources. Plus, you’ll help manage and set up our high value business network committees outside of Wales which we’ve already made a start on.

In this Fundraising job you can expect to be doing things like:

•  Sales & Relationship Management – you’ll be looking after a portfolio of our new and established individual and corporate high net worth donors
• Business Growth Development – you’ll have five figure income targets to meet so will plan your client cultivation work to report and present how your delivery is going
• Collaborating – you’ll interact with our key internal stakeholders about your work and join a team of colleagues across the business where sharing and building on ideas and taking on feedback is welcomed
•  Networking – you’ll promote ways our donors and prospective clients can engage with our work and navigate relationships to grow and build connections
• Event Management – you’ll plan, organise and deliver quality fundraising events with networking and income opportunities
• Stewarding -  through engagement and excellent customer care you’ll demonstrate our values in the way you work and encourage your portfolio of connections to become embedded in supporting our aims and wider work

To be our Fundraiser with a flair you’ll be skilled in areas where you can scope business development opportunities and turn them into income, manage commercial relationships and put on quality events, build an income pipeline and be self-motivated in pushing past targets.

Fundraising experience desired but not essential in comparison to your transferable skills. Similar jobs you may have experience in could be: Corporate Fundraiser, Fundraising Manager, Partnerships Manager, Business Development, Sales Executive, Recruitment Consultant, Recruitment Manager, Account Manager, Events Manager, Sales & Marketing, Estate Agency Sales, Travel Sales, Customer Care

We’d like your CV and a Covering Letter to demonstrate how you have done or could adapt to this type of Fundraiser role and match the job essentials. We’re looking for skills to show us you can deliver:

• Effective business relationships: Build and foster lasting working relationships among high net worth and corporate donor circles
• Exceptional customer care: Put into practice second to none donor care and a prestigious level of customer service
• Identify and scope viable business opportunities and build a growing income pipeline
• Plan, organise and manage events to fundraise and network
• Collaborate with the people around to come up with great ideas, put them into practice and take on feedback as well as lead and contribute
• Capture and communicate the results of your work across a range of people and discuss and influence groups to support our cause through talks, presentations and producing reports
• Be tenacious and self-motivated to proudly deliver quality work whilst making sensible decisions around priorities, organising your own time to meet deadlines and achieving goals

The details

Working 28 hours per week flexibly you’ll need a UK work base. The salary is £29,600 (or £37,000 FTE)

Days and hours can be built in and around our standard operating week as set out in our staff benefits. We’re open to making the working week fit into your own lifestyle and the nature and needs of this type of Fundraising role. With a lot of autonomy in where you run events to meet your annual target there may need to be some travel to a city/location where you’re generating the income or some events you run may be in evenings or weekends. 

Around going to work events for the role the rest of the job can be done from home anywhere in the UK. Our Cardiff City Centre Head Office is always available to you too. Most Team meetings and day to day colleague work is handled remotely but we’d expect to see you in the office for things such as our quarterly team meetings.

To Apply

Please email your CV and covering letter to our People Team.  Your application should demonstrate how your skills or experience match the job role essentials and your motivation behind your application. The closing date for your application to be submitted is by midnight the 14th May.

Your Staff Benefits

In return for joining us you’ll be part of a people orientated culture, make impact through a worthwhile cause and have Staff Benefits such as: 

Core working hours 11am-3pm to fit work your lifestyle and personal life around our 7am-9pm general operating hours (flexibility in this type of role required around events)

Super flexible place of work options with no minimum Cardiff Head Office weekly attendance requirement although we encourage as much in office work as possible

A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)

• Your birthday off work once you’ve been here for 12 months.
• Opportunity to buy up to 10 days of additional annual leave per year
•   Occupational sick pay after completion of probationary period
• Contributory pension scheme
• A tailored induction and support programme to help you succeed and excel
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• The opportunity to participate in staff volunteer activities to support the wider organisation
• The opportunity to learn from, grow with, support and develop people who volunteer with US

About us

Around 20,000 people are diagnosed with cancer in Wales every year. We’re proud to support over 10% of those and we want to be there many more.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

We’re committed to listening to the real experiences of people affected by cancer in Wales to drive the changes that make a difference.

More about US

At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.

When our people talk about working here they’re proud to reflect our values. They’ll use words such as friendly, fun and welcoming to describe their experience and love our work culture around job flexibility. As well as it being a nice place to work for a good cause the staff benefits are good. On top of the above we’ve got a stylish Head Office in the heart of Cardiff and things to support you in and out of work like an interactive induction programme, an accessible Learning Platform, development opportunities and experienced managers. Plus a Staff Social Committee who organise regular get togethers!

Equal Opportunities

At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.

If we can support you with your application at all please contact our People Team.

Your Personal Data

We’re committed to being transparent about how we collect and use that data and to meeting our data protection obligations and you can find full details about this in our Job Application Privacy Notice here on our Work for us page on the Tenovus Cancer website.

Should you have any queries regarding the use of your personal data, please contact our People Team.

Summary

The Church of England Foundation for Educational Leadership was set up in 2017 with the mission to 'develop inspirational leaders who are called, connected, committed to deliver the Church of England vision for education'. Since then, it has operated a wide range of leadership development programmes, networks, research, conference and events, and published a range of key leadership resources to equip school leaders at every level to put their vision into practice.

Part of this provision has been as a very successful national provider of NPQ programmes. Beginning in 2017 with the delivery of NPQs for Headteachers, our suite of programmes has now expanded to include programmes for Specialist Teachers, Senior Leaders and also Executive Leaders. More recently, a partnership between the Church of England and the Catholic Education Service is also enabling programmes to be deli

Internal-facing Support:

• Support the Programme Management Team with maintaining the integrity of data within Salesforce.
• Working with the Senior Programme Manager to support the effective programme management and launch of Flourishing Leaders and Teachers.
• Lead on administrative tasks relating to recruitment of Flourishing Leaders and Teachers.
• Event administration for Flourishing Leaders and Teachers, including keeping the calendar up to date, creating online meetings, liaising with staff who will participate, and ensuring Blackboard is updated as needed.
• Support Programme Management Team with preparation of monthly reports, with key updates on recruitment, engagement and quality assurance.
• Admin support within the Programme Delivery teams, including setting up online forms, managing the inboxes, Salesforce reporting and other.

External-facing Support:

• Providing first-line support within the queries arising from our inboxes.
• Support Learning Technology team with administration, including providing assistance with online events.
• Support applicants with any queries relating to the application process and IT support. Also support with liaising with participant sponsors to ensure their administration is completed.
• Supporting the quality team to track the onboarding of Coaches and Facilitators for the Flourishing Programmes, ensuring tasks are completed on time and to the deadline.
• Providing support to ensure that Delivery Partners are completing all administrative tasks as required.

Essential

Knowledge/Experience:

• Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.
• Experience working in a pressured environment, meeting milestones and key deliverables
• Working as part of a team
• Experience of compiling data, extracting and analysing information

Skills & Abilities:

• Customer service skills and ability to take responsibility for progressing stakeholder queries
• Proactive and able to work under own initiative to suggest solutions to problems
• Strong sense of ownership and ability to solve problems
• Strong attention to detail
• Proven communication skills, both written and verbal
• Excellent organisational skills
• High Microsoft Office proficiency, including Excel, Word, and PowerPoint

Desirable:

• Experience in finance admin and reporting
• Strong analytical skills
• Advanced statistical analysis and Excel skills
• Proficiency in using survey technology, for example, Form Assembly
• Experience using Learning Management System (i.e. Blackboard) and Customer Relationship Management system (i.e. Salesforce)

Key requirements:

Whilst this is a remote role, the post-holder will need to travel for the following reasons:

• Education Office Team Days (3 per year)
• Education Office Residential (2 days, including 1 overnight stay in the autumn)
• NPQ Team Days (aprox 3 per year)

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Location: Redditch
Salary: £28,274 per annum
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
 
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Hewell. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP Hewell, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Closing date: 18th May 2025. Please note, the role will close early if we find a suitable applicant.
Interviews to be held on a rolling schedule
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-221193

We are recruiting for a Senior Administrative Assistant to join our team to support the delivery of projects, products and services.

The Chartered Institute for Archaeologists (CIfA) is the professional home for archaeologists in the UK and overseas. We set high standards and benchmark good practice in archaeology to inspire trust in, and respect for, the profession of archaeology. As well as providing training and networks for over 4000 members, we develop and deliver regulated qualifications, accredit undergraduate degree programmes in archaeology and undertake a range of funded projects aimed at supporting the archaeology sector.

We are a fully remote organisation with home-based staff located across the UK. We work collaboratively online using MS Teams, with regular one-to-one, team and project meetings. 

We are looking for a focussed and self-motivated individual to provide administrative support across the professional skills and standards areas of our work. You will have excellent organisational and administrative skills, good attention to detail and be confident communicating with stakeholders in a customer facing role. You will be familiar with a range of IT systems, particularly Office365 and be confident using databases and spreadsheets.

Key tasks include

· providing efficient and effective support for meetings

· liaising with stakeholders including learners, training providers and employers

· data collection and reporting

· keeping accurate records in line with GDPR requirements

· updating documents and webpages

· liaising with finance colleagues to ensure timely invoicing and grant payment claims

Salary and benefits

· CIfA scale 7-9 (£25,573 - £27,471) plus 6% pension contribution

• 27 days annual leave, 3 additional company holiday days between Christmas and New Year plus bank holidays (pro rata for part-time positions)
• Flexible working arrangements
• Group life scheme 

CIfA’s policy on equal opportunities
CIfA is committed to implementing a policy of equal opportunities in archaeology. In line with our equal opportunities policy, we want to ensure that no job applicant receives less favourable treatment or access to opportunities for training and development on any grounds not relevant to employment practice.

CIfA would like to actively encourage qualified individuals to apply for this position, regardless of background or personal disability. If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or associated documents, please contact us.

Closing date for applications is 5pm, Monday 5 May. Interviews are expected to take place Between 21 and 23 of May. Please indicate in your cover letter any dates of unavailability. 

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 Lead the strategy, development, and optimisation of fundraising technology

• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

 

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

 This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives

At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.

This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.

What You’ll Do:

• Lead the strategy, development, and optimisation of finance technology
• Work with stakeholders to ensure our systems accurately support finance business processes and people
• Align fundraising technology with Fundraising, Delivery and People systems and overall Enterprise Architecture 
• Own the end-to-end delivery of finance technology solutions
• Ensure our finance architecture is robust, scalable, accessible and future-proof
• Stay ahead of emerging financial technologies, best practices and compliance requirements
• Identify risks, develop disaster recovery plans, and maintain strong data governance

What You’ll Bring:

�� Expertise in finance systems and technology solutions

�� Strong leadership and stakeholder management skills

�� Ability to translate technical concepts into clear, actionable solutions

�� Experience working with not-for-profit organisations and financial processes

�� A passion for using technology to enhance financial efficiency and transparency

Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.

Employment Advisor, Work Forwards
 

Fixed Term Contract to March 2026. This role is funded by the National Lottery Community Fund.
 
Cystic Fibrosis Trust is the charity uniting people to stop cystic fibrosis (CF). We fund vital research, improve care, speak out and race towards effective treatments for all. Cystic Fibrosis Trust is here to make sure everyone with cystic fibrosis can live without limits.
 
This role is part of the Work Forwards programme which is our programme of employment support, offering information, signposting, and practical support to people with CF. We help people affected by CF pursue their career aspirations and move towards secure fulfilling employment.  

In this role, you will support a caseload of people with cystic fibrosis, building their confidence and empowering them to secure and retain employment that helps them lead a fulfilling life. You’ll work with each client to understand their skills, aspirations, work experience and build their confidence in tackling the challenges they perceive/have experienced in employment due to their cystic fibrosis. Through supportive delivery of information, advice and guidance, you’ll ensure people with CF can access the support they need to achieve their ambitions and make sure their work fits around their health.  
 
You will also get involved with the programme’s wider activities, including supporting the development of new resources, getting involved in the planning and delivery of online sessions, videos and webinars, and making sure we can share and celebrate the stories of people with CF in a wide range of jobs and careers. You’ll also play a key role in supporting the Helen Barrett Bright Ideas Awards, our programme to support people with cystic fibrosis in self-employment. 
 
This is a varied and interesting role, with the opportunity to make a real difference to people affected by cystic fibrosis and to continue to shape a broad, innovative programme of work.
 
To be the right candidate for this role, you will:

• Have proven experience of delivering advice and guidance around careers, work and employment
• Be experienced in providing one to one support or coaching to positively influence other people’s professional or personal development 
• Understand the importance of maintaining confidentiality and demonstrating this in practice
• Have experience of data recording for programme activities including case management and monitoring and evaluation
• Have good organisational skills and the ability to work under pressure and prioritise effectively
• While lived experience of cystic fibrosis isn't essential for this role, it would be a distinct advantage

 
We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
 
Closing date for completed applications is Monday 5^th May
 
First interviews expected on Tuesday 13^th May
 
Second interviews expected on Tuesday 20^th May
 
We reserve the right to bring forward the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.
 
Please note you will need to have the right to work in the UK before starting work for us and we will check this. 
 
How to apply
 
Please see the job description for more information on the role. If you would like to discuss the role before applying, please contact us.
 
To apply, please select ‘Apply Now’ and complete our application form and equal opportunities form.
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-220 975

Are you a proactive and motivated self-starter, able to work on your own initiative and prioritise a busy workload? Do you have an interest in heritage, conservation, and the environment? An additional exciting opportunity has arisen to join our church buildings team.

The Diocese of Lichfield is seeking to appoint a part-time List B Casework Officer, to assist in the work of the Lichfield Diocesan Advisory Committee (DAC). This is an established post (previously called Assistant DAC Secretary), which will complement our existing provision and outcomes in relation to church buildings.

The role includes responsibility for all List B casework ('minor' statutory applications for making changes to churches), and assisting with responding to general and pre-application enquiries. You may have previous experience of working in a DAC Office, or be seeking an opportunity to enter this field.

With proven organisational and administrative experience, and excellent written and verbal communication skills, you will be competent in using IT, computerised administrative systems, databases and websites.

Educated to degree level or equivalent, in a relevant field, you will also need careful attention to detail and a high level of accuracy.

This is a hybrid role, with home and some office working, so incorporating solo and team working. The post offers the opportunity to travel throughout the Diocese, for site visits, as required.

Salary: £17,100 (FTE £28,500) per annum. Hours: 21 hours per week (part time). 15 days holiday plus public holidays and an additional Christmas shutdown, and a non-contributory pension scheme.

Closing date: 15th May 2025 at 5.00 pm

Interviews: 22nd May 2025 (in-person, Lichfield)

Based in central Birmingham, with regular travel and some flexible home working.

Salary £29,651 per annum - full time 36 hours per week. The full job description can be downloaded here.

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits, season ticket loans and a company pension scheme.

Deadline for applications: 2 May 2025.

Interview Date: 8 May 2025

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by: protecting and improving health and care services, developing health and social care nutrition policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a new Partnerships Officer to work as part of the Commercial Team, leading on the management of high volume, lower value sales, direct account management and business reporting.

The new role will support the BDA’s Strategic Plan 2024-34 and will suit a candidate with a some experience of sponsorship sales and/or partnerships delivery and an interest in business reporting, evaluating impact and business development.  

Ideal candidate:

Are you a positive, dynamic person who enjoys being busy and would like to be an integral part of a friendly, talented team?

We’re looking for someone who can hit the ground running, delivering essential business activities such as high volume, lower value sales, account management, project delivery and business reporting. This is an entry level role working alongside the Partnerships Manager and Director of Partnerships. We would like you to relish closing sales opportunities and reporting on commercial activities for the team. Ideally you will have experience of delivering sales, within a regulated or professional association/charity environment.

In return, we offer exciting opportunities to develop within the commercial team of the BDA and build purposeful partnership relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos, The role will require somebody who enjoys the challenges that come with delivering and reporting on sales targets and measuring impact.

Please apply to via this portal with your CV and a covering letter by the end of Friday 2 May.

Applications without a covering letter will not be accepted.

Purpose of the Role 

The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff. 

The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities 

• Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing. 

• Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up. 

• Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals. 

• Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer. 

• Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding. 

• Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role. 

Safeguarding 

• Implementing MWNUK Children and Adult Safeguarding policies and procedures. 

• Responding to safeguarding concerns in a timely manner and promoting good practice. 

• Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc. 

• Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews. 

• Having regular case reviews and making evidence-based decision-making. 

• Monitoring and evaluating safeguarding practices. 

• Liaising with external agencies as and when required. 

• Reviewing helpline cases before they are closed ensuring the data has been properly recorded. 

Managing cases 

• Triaging, managing, prioritizing and allocating helpline cases. 

• Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant. 

• Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times. 

• Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer. 

• Ensuring policies and procedures are followed. 

Other duties 

• When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner. 

• Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues. 

• Promoting the helpline’s services to a range of stakeholders. 

• The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule. 

• Carrying out duties to support the Operational Director and CEO. 

• Attending training for professional development, as required. 

• Undertaking outreach work, if required. 

Person Specification 

Professional Experience, Knowledge and Understanding 

• Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc. 

• Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc. 

• At least one year's experience in handling children and adult safeguarding. 

• Willingness to participate in further training and development opportunities. 

• Working in a trauma informed way by recognizing impact of trauma on women. 

• Experience of managing, supporting and supervising a small team. 

• Second language such as Arabic, Bangla, Punjabi or Urdu. 

• Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook). 

• Desirable line management experience. 

Abilities and Skills 

• Significant organisational and administrative skills, supported by a proficiency with ICT. 

• Able to build relationships with whilst maintaining professional boundaries. 

• Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role. 

• High level of professionalism when dealing with internal and external stakeholders. 

• Strong organisational and interpersonal skills with solid communication skills – written and verbal. 

• Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers. 

• Ability to work independently without supervision and being able to use initiative. 

• Communicating information from management to staff in an accessible way. 

• To be able to work under pressure, whilst keeping calm and levelheaded. 

• The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary. 

• Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries. 

• Understanding and knowledge of the voluntary / non-profit women’s rights sector. 

• Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights. 

Personal Qualities 

• Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties. 

• Adaptability to changing circumstances and new ideas. 

• Resilient and determined to achieve goals. 

• Committed to vision, mission and aim of MWNUK. 

Equal Opportunities Awareness 

• An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach. 

• A commitment to working in a flexible and collaborative manner with all members of the MWNUK team. 

Application Process 

If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link 

 Please note that this is not an interview and is strictly for informational purposes only. 

1st Stage 

• Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions: 

1. Why does this role appeal to you, and what experiences make you an ideal candidate? 

1. Why do you want to work in the women’s sector, and how do you believe you can make a difference? 

1. Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect? 

• We will only process completed applications and will not chase up missing CVs or cover letters. 

• Please note that feedback will not be provided at stage 1 of the application process. 

2nd Stage 

• Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025. 

Further Information 

• Basic DBS clearance is required. 

• Evidence of your right to work in the UK is required. 

• If successful, references will be requested. To help speed up the process please include references in your CV. 

• Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only. 

Dementia Carer Support Service

Location: Birmingham

Salary: £24,901.50 pro rota

Hours: 37.5 hours per week, days to be confirmed (occasional evenings and weekend working outside of the above hours in response to the requirements of the service)

Our client is a dynamic and passionate charity, committed to the people and communities surrounding Birmingham.

The Role

They have a permanent position within Birmingham Team, for a specialist support service for carers of people with dementia in Birmingham

This a local service for family carers, offering a range of services including information and advice, support groups, carers assessments, training and an emergency back-up service.

The job purpose:

• To be a key member of the Carers’ Hub team, by providing specialist information, support and advice to carers of people with dementia. 
• Developing relationships with Carers groups City wide.
• Engaging in the registration and assessment of carers of people with dementia to identify unmet need and improve knowledge, skills and life opportunities around well-being, access to training, education and employment. 
• To be part of a streamlined pathway for carers of people with dementia across health and social care

Key Responsibilities

• To act as first point of contact with the aim of identifying carers of people with dementia and registering new carers by entering personal details onto the electronic database in compliance with confidentiality, data protection and other relevant regulations
• To provide statutory carer assessments to registered carers of people with dementia, following the agreed model of a comprehensive conversational assessment with
• specialist dementia assessment in the home environment or another venue
• To work and develop relationships with carers groups across the City
• To provide ongoing support to carers of people with dementia, linking with other services and groups 
• To offer, provide and undertake home visits where requested
• To attend and offer service at outreach venues
• To support carers of people with dementia through quarterly support groups
• To support carers to access the Neighbourhood Networks Scheme and develop stronger links and referral pathways with GPs and other health stakeholders. 
• To update existing customer information and carry out regular reviews of carers and to update action plans agreed with the carer
• To work closely with partners and initiatives such as PCNs and social prescribing, bereavement and pre-bereavement support, dementia carer support groups, dementia carer navigator service, memory assessment clinics and dementia carer training providers
• To support carers of people with dementia to access assistive technologies
• To handle telephone enquiries and provide the appropriate information using the available resources. Ensuring that the carers’ needs are identified and met, by giving

Skills and Qualifications

• Skills, knowledge and experience in advice provision to carers and a relevant qualification in dementia care
• Detailed knowledge of wellbeing issues, benefits and services affecting carers of people with dementia 
• A good understanding of the needs and requirements of carers
• Ability to maintain substantial, detailed information systems including case file management
• Good skills with information systems include advice and information database systems.
• Ability to relate to, communicate and empathise with people from all different kinds of backgrounds and cultures
• Excellent understanding of team working relating to both inside and outside the organisation
• Excellent Customer Service skills with the ability to be completely patient and understanding

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

Day Care Supervisor Location: Birmingham Salary: £26,325 per annum Hours: 37.5 hours per week - Occasional evenings and weekend working outside of the above hours in response to the requirements of the service The Role They are seeking an experienced and compassionate Supervisor Manager to assist in the daily operation and management of their Day Care Services in Birmingham. The successful candidate will play a key role in ensuring the delivery of high quality, person-centred care and support to service users, in line with regulatory standards and organisational values. Key Responsibilities Support the Manager in overseeing the daily operations of the day care centre, ensuring a safe, stimulating, and nurturing environment. Lead and motivate a team of support staff and volunteers, promoting best practices in delivery. Participate in staff recruitment, training, supervision, and performance reviews. Work collaboratively with families, carers, social workers, and other external professionals. Ensure compliance with quality standards, safeguarding protocols, health & safety, and data protection legislation. Assist with the development and implementation of individual support plans, promoting independence, dignity, and respect. Manage rotas, staffing levels, and cover during absences. Dealing with referrals and carrying out initial assessments and reviews. Maintain accurate records, reports, and documentation as required. Deputise for the Manager in their absence Comply with Health and Safety within all places of work and to act in accordance with their Health and Safety Policy and Procedures. Work at all times within the Values and Mission Statement, together with all other agreed policies and procedures of the organisation, and to ensure that this applies to all other staff. Undertake additional duties where requested. Skills and Qualifications Effective leadership of a team promoting excellent customer service Excellent IT skills, including, databases  An organised, methodical and approach to workload Experience in a supervisory or leadership role within a care or support setting A caring, empathetic nature with a strong commitment to equality and diversity A willingness to go the extra mile to support their service users An enhanced DBS check will be undertaken for this role  To Apply If you feel you are a suitable candidate and would like to work for Age Concern Birmingham, please do not hesitate to apply.

Action for Nature - Community Organiser

Closing Date: Tuesday 29th April 2025

Accountable to:  Action for Nature Manager

Location: This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW but involves a mix of community based work and home and office working.  

Salary:  Grade 2b, £25,353 - £34,694

Benefits: Employers’ pension contribution up to 7% (with 4.5% from employee), 25 days holiday plus bank holidays, Access to Electric Vehicle salary sacrifice scheme, Employee Assistance Programme, Death in service benefit equivalent to 3x salary.

Contract Type: Permanent

Hours:  Full time

Job Purpose:

The Action for Nature Community Organiser role is deeply place-based, working within a locality in Coventry. You will embed yourself in the community, listening to people on their doorsteps, in community spaces, and through local networks, building long-term trust and relationships.

Reaching out to a diverse range of people, particularly those who are underrepresented or marginalised and actively engaging with residents, stakeholders, community leaders, and local groups. Listening to their ideas and supporting them to lead on action for nature in ways that are meaningful to them.

Your work will centre on developing local leadership and building their collective power, shaping change in their locality that reflect their priorities, needs, and vision for a community that is designed with nature and wildlife in mind and encourages more people to join natures side, leading to a greener more nature positive city.

For more information please refer to the full job description and recruitment pack