Customer Service Administrator Jobs in London, Greater London

ReachOut are national education and youth development charity. Working in underresourced communities, we’re a strategic partner to schools, supporting young people to develop key socio-emotional skills and grow in confidence and character.

Our Project Officers are responsible for overseeing the day-to-day logistics of ReachOut mentoring programmes in schools across their location and ensuring the projects impact every young person involved. This includes the line management of our sessional Project Leaders, liaising with contacts in partner schools and working collaboratively with the Project Managers and volunteer team to support ReachOut's growth. 

Location: Stratheden Parade, London SE3

Salary: Hospice Band 3 - £24,236.88 - £26,921.89

Hours per week: 35

We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.

We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.

We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.

These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.

This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.

Child Bereavement UK helps children and young people (up to the age of 25) and families, to rebuild their lives when a child grieves or when a child dies.

Their mission is to tackle the inequalities that exist in the availability, accessibility and quality of bereavement support and training across the UK and to build capacity within communities to manage the impact of child bereavement.

In addition to supporting families experiencing bereavement, the charity also provide training to professionals, equipping them to provide the best possible care to bereaved families.

As Philanthropy Officer, you will join a passionate and collaborative Fundraising Team, working closely with the Head of Corporate, Philanthropy & Events and other CBUK departments. With support, you will take personal ownership of a portfolio of high-value donors and prospects, contributing to the charity’s Major Donor strategy. You’ll be part of a supportive team that fosters creativity and teamwork, working together to secure essential funding that directly impacts the lives of bereaved families across the UK.

We are seeking someone creative and analytical who has strong research, administration, relationship management and database skills, and who can provide excellent donor stewardship.

As Philanthropy Officer, you will: 

• Identify and research new potential major donors supporting a team income target c.£1.5m
• Manage a portfolio of major donor relationships at 4-5 figure level
• Develop donor cultivation and stewardship plans
• Implement a patron and celebrity stewardship plan

Ideal skills and experience: 

• Fundraising experience from core income streams such as major donor, corporate or trusts and foundations
• Experience of prospect research and preparing donor materials
• Excellent written and verbal communication skills
• Managing records using CRM systems like Raiser’s Edge

Reporting to the Director of Operations and working closely with the National Leadership Team representative for national events, you will manage the events team to deliver excellent service and event support for all New Wine events. This exciting role involves overseeing all aspects of event production, from content development to logistics and delegate management. You will also be responsible for ensuring that the strategic vision and goals of the events are realised, delivering an outstanding experience for global audiences. 

The Events Team exists to support New Wine delegates, volunteers, and staff with the initial planning, coordination, and delivery of all New Wine events held throughout the year. This includes two annual national events, the New Wine Festival and the New Wine Leadership Conference, as well as a number of smaller events such as the Reset Women’s Conference, Worship Nights, and Network Days. 

Areas of Responsibility:

Event Team Leadership: 

• Line manage, train, and develop the events team, which consists of 5 individuals (one vacant), 3 of whom are direct reports. 

• Motivate the team, communicating effectively and building relationships internally and externally with key stakeholders and partners. 

• Set appropriate goals and key performance indicators (KPIs), managing them effectively to drive activity and performance. 

• Join the core team in regular meetings, updating and chairing event specific discussions.  

• Coordinating with other departments to rethink processes and strategy. 
   

Event Planning: 

• Manage and oversee the New Wine events calendar to ensure that events are planned in a coordinated manner.

• Liaise with specific event leadership teams to determine the vision, goals, and requirements for each New Wine event. 

• Set up and chair event planning meetings for national events, monitoring that planning is on schedule and within budget. 

• Support Event Managers in the planning and delivery of smaller events. 

• Manage external consultants and professionals who support with delivery of events including Production Project Manager and Technical Production Manager. 
   

Event Delivery: 

• Ensure compliance with all relevant regulations and standards. 

• Oversee the production, delegate and team experience on-site at any New Wine event. This includes managing the Production Project manager, front desk service team and back-office functions such as ticketing, accommodation, village allocation, telephone and email response, and volunteer team leader oversight and engagement.

Why join our team?

One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know! 

Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch.  Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts and well-being activities for us as members. 

Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.

Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival.  Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements will be made in advance.  Specifically, at our two main events, we will look after you so you can do your job to the best of your ability.  We also make sure TOIL is accrued so that you can rest to the best of your ability too! 

Prayer Days: Your physical, mental, and spiritual health are incredibly important to us.  While onsite at our events and throughout the year, we make sure to honour Prayer Days. 

Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this with the Finance Manager. 

Find out more about individual specification and working patterns by downloading the job description.

Job Title: Seasonal General Assistant
Contract: Temporary
Location: Upper Norwood
Pay Rate: £14 per hour
Hours: Variable (Details provided upon application)

About the Employer:
Our client, a dynamic community hub located in South London, operates as a charitable trust providing lifelong learning, wellbeing, and creative opportunities for local residents. This hub is a welcoming space that offers library services, co-created community programs, and outreach activities to the diverse communities across multiple London boroughs. Their mission is to foster inclusive, accessible spaces and promote equality through education, information, and community engagement.

About the Role:
We are currently seeking a Seasonal General Assistant to support the day-to-day operations of the hub. This is a key temporary role that will cover essential tasks, including opening and closing the building, greeting visitors, answering enquiries, and ensuring the space remains well-maintained for the community.

Key Responsibilities:

• Welcome and greet community members with a friendly, positive attitude
• Answer telephone calls and respond to queries
• Provide excellent customer service and handle general enquiries
• Accurately process cash transactions, adhering to cash-handling procedures
• Open and close the building, ensuring all facilities management procedures are followed
• Act as a key holder and ensure the site is secure
• Perform general operational tasks, such as stocking supplies and maintaining facilities
• Promote the hub’s ethos of inclusivity and community engagement
• Demonstrate a positive and professional attitude at all times

What We Are Looking For:
To excel in this role, the ideal candidate will possess:

• Strong organisational skills and reliability
• Excellent customer service and communication abilities
• Basic math skills for cash handling
• Experience working in a busy, public-facing environment
• Flexibility and a calm approach to multi-tasking under pressure
• A welcoming, approachable demeanor and the ability to engage with a diverse range of people

Essential Qualifications/Experience:

• Valid First Aid Certificate
• Fire Marshall training
• Previous experience in a customer-facing role
• Legal right to work in the UK
• Willingness to undergo a DBS check

Additional Information:

• Full training will be provided
• The role requires flexibility to work varied hours over the seasonal period
• Commitment to Equality and Diversity is essential

Application Process:
If you are a friendly, organised individual with the skills to support a vibrant community hub during the busy seasonal period, we would love to hear from you! 

DOTW UK has a small, high-performing and dynamic services team dedicated to delivering high quality, person-centred healthcare in a fast-paced environment, ensuring exceptional personal and team performance.

We are looking for an Outreach Senior Caseworker with experience of delivering effective advocacy on behalf of people from marginalised communities. This role will  play a key role in the delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.

As part of DOTWs Services team, you will support the service by proactively promoting DOTW’s service at individual accommodation sites, providing social assessments for residents and their dependents, escalating health issues of any immediate concern, and support responses to urgent health and/or safeguarding concerns. As part of a culture of best practice, you will ensure adherence to DotW policies and will provide support resolving complex cases, deploying your demonstrative experience delivering person-centred, compassionate care and/or advice and support to people seeking asylum or from other excluded communities.

You will lead by example, demonstrating effective advocacy, coordination, and multi-tasking skills, The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment and be able to work productively and constructively within a close-knit team by demonstrating an open and responsive attitude and using your excellent communication skills.

You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.

You will be supported by an experienced team, regular line management, and clinical supervision. Skills in Basic Life Support, First Aid, safeguarding, mental health management, and trauma-informed approaches will be provided.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. 

Closing Date:

Monday 18th November at 9am.

How to Apply 

To apply, please submit your CV & Covering Letter on the link provided with the following details:

- Why you would be interested in the role

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

Job Title: Fundraising Officer– UK based
Contract type: Permanent – part time 21 hours per week
Salary: £28,000 FTE
Base: Remote
Reports to: Fundraiser

Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We listen, offer help and guidance and we develop projects that really can make a positive difference.

Rees Foundation delivers learning and development opportunities to public and voluntary sector commissioners, businesses, other agencies, and professionals.

The Fundraising Officer will join the charity during an exciting time as it grows and expands its business development, fundraising and income generation.

This role can be undertaken remotely so we are accepting applications from anywhere in the UK, although you will be required to attend the office in Worcestershire at least monthly.

There will be some UK travel required on occasion so the successful candidate should be willing to travel.

Position Overview

We are seeking a highly motivated and organised individual to join our team as a Fundraising Officer. In this role, you will play a vital part in supporting our fundraising efforts to advance our impact in supporting care experienced people.

The Fundraising Assistant will work closely with the Fundraiser to execute various administrative and operational fundraising activities, manage donor relationships, and contribute to the overall success of our fundraising initiatives.

We’re looking for someone with great people skills, as well as drive, initiative, and determination. You’ll excel in communication, both face-to-face and in writing, with a knack for crafting persuasive funding proposals tailored to various stakeholders. You’ll be diligent with details and accuracy and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to enhance efficiency. You will develop and maintain both internal and external contacts and be able to research and undertake analysis of funding streams, bids, and tenders and support in their collation and submission.

Responsibilities include but may not be limited to:

Prospect Research:

Conduct research on prospective donors, including individuals, corporations, and foundations, to identify new funding opportunities and support donor cultivation efforts.

Communication:

Conduct research and develop compelling fundraising proposals for trusts, foundations, corporations, and individuals. Assist in creating and distributing engaging fundraising materials, including appeal letters, newsletters, and social media content, to captivate donors and promote our fundraising initiatives.

Donor Management:

Assist in maintaining donor records, including contact information, donation history, and communication preferences, using a CRM database.

Donation Processing:

Process donations, issue acknowledgment letters, and ensure accurate recording of donations in the database.

Fundraising Campaign Support:

Assist in the planning, coordination, and execution of fundraising campaigns and events, including mailings, online fundraising initiatives, and donor appreciation events.

Grant Administration:

Assist in the preparation of grant proposals, reports, and other grant-related materials, ensuring compliance with grant requirements and deadlines.

Reporting:

Generate reports on fundraising activities, donor trends, and campaign outcomes to track progress and inform decision-making.

Administrative Support:

Provide administrative support to the Fundraiser, including scheduling meetings, preparing documents, and managing correspondence.

Collaboration:

Collaborate with staff across departments to integrate fundraising efforts with other organizational activities and initiatives.

Strategic:

Work closely with the Fundraiser to develop and implement the charity’s fundraising and income development strategy.

It will be beneficial if you have a working knowledge of the UK charity framework and Fundraising Regulatory requirements.

Joining the Rees Foundation will give you the opportunity to thrive in a diverse and passionate working environment.  You will be able to develop your commercial and Foundations/Trust bid writing and fundraising skills to secure vital resources and contribute to the growth and impact of the organisation. If you are passionate about making a positive difference, we invite you to apply for this exciting role.

Lettings Coordinator

Salary: £30k + Pension & 22 days holiday per year + Bank holidays and birthday day off.
Contract: Full time & Permanent (flexible/part-time hours will be considered)
Reporting to: Director
Location: 78 Quaker Street, Shoreditch, E1 6SW

Our client is an exciting new social enterprise lettings agency, with profits reinvested into supporting people experiencing homelessness and on low incomes to find good quality, affordable homes in London. 

They are now looking to appoint a Lettings Coordinator to support this new business. As one of the first key hires, the Lettings Coordinator will be an integral figure. This person will need to work proactively, have the ability to think on their feet and provide an exceptional customer experience. This is an incredible opportunity to be part of a new venture that will make a real difference within its community. 

A little bit about them:  
 
•          They're a brand-new social business with big plans.    
•          They’re ambitious to get things done, with the right people and ethos.
•          They are passionate about homes and aim for the highest level of care and service.  
•          They are committed to delivering the best possible renting experience for landlords and tenants.

Key Responsibilities
 
Mostly office based, the successful candidate will be responsible for ensuring that the day to day tasks within their property portfolio are managed effectively in the following areas: 

Supporting the team

- Helping the Property Advisor with listing new properties on Zoopla and social media
- Managing the application process for tenants from enquiry to move in
- Arranging & checking compliance certificates for new and existing tenancies 
- Preparing all documentation, keys and tenant information packs ready for move-ins 
- Coordinating Viewings, Inspections & Move In/Out visits
- Listening to landlords and applicants to understand their needs
- Responding to all telephone and email enquiries for viewing requests
- Organising viewings with applicants and tenants in situ 
- Arranging quarterly property visits with tenants
- Booking in move-in and move-out appointments 

Office management 

- Welcoming all clients warmly to thier Lettings office
- Maintaining stock levels for the day to day running of the office
- Producing landlord and tenant information packs 
- Ensuring smooth running of the office, including being the day-to-day contact point for service providers e.g. cleaners

Key Management 

- Tag all keys coming into them
- Manage the key system and log all use of keys, in and out
- Follow up with contractors when keys aren’t returned promptly
- Audit the key system on a 6 monthly basis

Data Systems, Website & Social Media

- Ensure tenant, landlord and property details are updated and audited through the CRM system
- Support the team with regular website updates 
- Update Instagram, Twitter, Facebook and LinkedIn pages

Skills & Experience Required

- Great organisational and time management skills
- Ability to learn and adopt skills in new IT software
- Excellent written and verbal communication skills
- Using own initiative to resolve problems
- Customer service orientated 
- Previou work experience within a lettings agency or able to evidence familiarity with the lettings process

Application Process

Please submit your most recent CV and a covering letter outlining your skills and experience and why this would make you the right person for the job to:

Apply today and help us build this exciting new venture!

This post is funded by National Lottery Community Fund

REF-217 647

Join us at the forefront of health and social care policy and practice

The King’s Fund paid-for events business began in 2006 and has grown organically year on year by developing new products and increasing reach.  The events programme attracts participants from across the NHS, local authority, people using health and care services, commercial, statutory, and the voluntary and community sectors. The King’s Fund’s vision is that the best possible health and care is available to all and our work involves understanding developments, challenges and opportunities across health and care. The events programme supports our organisational goals and brings people together to discuss, share and learn.

The events team is responsible for delivering a large portion of the free events that take place across The Fund; including online events, roundtables, workshops, receptions and dinners. The team also has ownership over our paid-for events programme; which includes virtual conferences, in-person conferences and congresses. The events team ensures that there is a co-ordinated and uniform approach to delivering virtual or in-person events, and that each is delivered to the same high standard.

This role will give you an exciting opportunity to work in our busy events team within a well-respected health think-tank and charity. You will work with colleagues on planning and delivering a mixture of pay-to-attend conferences (virtual and in-person), roundtable discussions, dinners, and free online events. You will also manage the content design and delivery of our joint-badged events with our Corporate Partners and Supporters.

You will lead on several events in the schedule; ensuring they run smoothly, keep to strict budgets, are delivered to a very high standard, meet the expectations of colleagues and delegates, and enhance our reputation and public profile. You will also play a key role in shaping the future of our portfolio of in-person, virtual and hybrid events.

To join us, you’ll need a degree (or equivalent) and experience in planning and delivering virtual and in person conferences and other smaller events. With this background, you’ll know how to research and develop event content to create engaging programmes and attract wide audiences. You will have excellent organisational skills and the ability to lead effective logistics arrangements in preparation for and on the day of events. We’ll expect you to work hard to support the team and you will be given responsibility for your own areas of work. You’ll also need to be flexible, diligent, and comfortable being the main point of contact for many people from sponsors to speakers.

The Fund has a set of core values and behaviours that we believe will help us to achieve our own goals and the culture we need to enable our people to work at their best. You will be expected to live up to these in all areas of your work. Clear communication is key, along with good organisation. Professional and efficient, you’ll thrive on ever-changing challenges.

The Fund has an ambition to increase the diversity of its workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including people from Black and ethnic minority backgrounds, people with disabilities and people from the LGBT+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.

The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer.

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discussion options.

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK.

Closing date for receipt of completed applications is 12 November at 9.00am. 

We regret that we cannot respond individually to all applicants due to the high number of applications we receive. If you have not been contacted within three weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview.

Interviews will be held on Tuesday, 19 November. Role available to start as soon as possible thereafter.

Are you experienced in conducting audits? Do you have a background working within a professional body or similar organisation? Do you have a proven track record in a customer-focused environment?

We are partnering with a global professional association to recruit an Audit Manager for maternity cover (approx. 10 months). In this role, you will work closely with the Head of Professional Standards, leading and supporting the Professions Directorate in managing members' professional development activities.

Contract Details:
* Duration: Maternity cover (approx. 10 months)
* Salary: £40-42k
* Start Date: Ideally the week beginning 25th November
* Location: London, SW1
* Hours: Full-time (with flexible working options)

As the Audit Manager, you will oversee operational processes, conduct compliance audits, and ensure exceptional customer service standards for all stakeholders.

Main Duties & Responsibilities:
* Conduct compliance audits in line with organisational policies and procedures.
* Review and update audit processes to ensure members meet high professional standards.
* Analyse audit results to inform recommendations for policy changes and product development.
* Lead quarterly meetings with the Advisory Panel to provide updates and discuss relevant workstreams.
* Identify and manage risks, escalating non-compliance issues for investigation, in collaboration with the Complaints Manager.
* Respond to audit and policy queries, providing guidance and information to members.
* Collaborate with colleagues to promote professional development policies and relevant learning content to members and stakeholders.
* Represent the organisation in external audit-related groups as required

To be considered you will have
* Proven written and analytical skills with demonstration of independent research
* Understanding and experience of undertaking CPD audits
* Experience of working within a customer focused/facing environment
* Understanding and experience of working within a professional body or similar
* Understanding of data protection legislation and experience of working with confidential information
* Able to communicate effectively with a range of stakeholders including committee members, in writing, on the telephone and face to face
* Strong time management, able to plan and prioritise own workload
* Understanding and ability to work within defined rules and follow established process's

If this opportunity is of interest please get in touch. We will be reviewing CV's as they come in. We would be happy to discuss the opportunity further and share a full job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us: 

First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more. 

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential. 

We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets. 

Join us in our mission to transform lives and help create a Britain free from poverty! 

You may have heard of our special charity already. We are Brandon Centre, a long-established charity, 55 years in fact, based in Kentish Town with a history of supporting young people under the age of 25 in the Islington and Camden areas of London.

In everything we do, we live by the very meaning of what we stand for; we are ‘Here for Young People’. We firmly believe that all young people should be able to access the highest quality care and support in a safe and welcoming environment. We have an amazing team, we challenge the status quo when it comes to giving young people a chance to be the best version of themselves, often in challenging circumstances. We are supported by fantastic Trustees and generous funders who we have the privilege to work with and who support us to help even more young people.

Our services encompass many facets of Mental Health (psychological, medical, sexual and social needs of young people) including individual Counselling & Psychotherapy, Systemic Integrative Treatment using a range of evidence-based therapies and a variety of outreach professionals in community settings. Also Clinical Training and Consultancy including healthy living, parent programmes and other aligned group work.

To continue our fantastic journey, we are looking for a new Head of Finance. Someone who is aligned to our own core values – maybe you have worked for a similar organisation or you relish the opportunity to work for us – a special place to bring your skills to a new role.

You will work closely with our CEO and Treasurer to take responsibility for the overall financial sustainability of the organisation. This means focusing on accurate and timely accounting of our charity’s finances, the delivery of actual results in line with budget, timely identification of financial risks and proper financial procedures. Moreover, you will have the opportunity of working with our CEO and Senior Leadership Team to develop an overall strategy for the organisation with a corresponding financial plan.

Is this part-time, permanent role the kind of position you are seeking? If so, we would love to receive your application. Further details can be found on the attached Job Description.

Job Description Coordinator
£25,705 - £32,553 pa, plus excellent benefits
London (including flexible working)
Full-time, permanent

We are looking for an efficient and driven individual to support our work in approving job descriptions for psychiatrists working in the NHS. Taking your own initiative will come as second nature and you will enjoy setting up and streamlining administrative processes and systems. IT literacy and a proven ability to deal effectively and quickly with complex information and queries are essential as are excellent customer service skills.

The successful applicant will be highly articulate and have strong administrative skills as well as the ability to support, monitor and report on key projects to internal and external stakeholders.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards. 

Closing date: 6 November 2024
Interviews: 26 November 2024.

Job Description

Job Title:  Finance Officer

Reports to:                  Office Manager

Location:Borough High Street, London SE1

Contract:                     Permanent

Hours:                        28 hrs per week (over 4 days)

Salary:                         £24,000 (£32,200 FTE)

Background and purpose

Background and purpose

We are the only UK-wide charity for all those affected by a genetic bleeding disorder; a community of individuals and families, healthcare professionals and supporters.  For 70 years we have campaigned for better treatment, been a source of information and advice, and supported people living with long-term conditions.

We want to ensure that everyone affected by a bleeding disorder:

• Lives the best life that they can
• Never feels alone or isolated
• Feels empowered and confident

We do this by:

• Raising awareness about bleeding disorders
• Providing support at all life stages
• Influencing and advocating on policy and access to treatment

More than 36,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of The Haemophilia Society is free and open to all.

The role

• To provide administrative support to the CEO and Office Manager in managing, processing and troubleshooting various accounts and transactions, to ensure income and outgoings are timely and accurately recorded.

Main responsibilities:

• Accurate and timely processing of Invoices on Xero
• Obtaining authorisation of the budget holder for the expenditure 
• Preparing Income batches on Access CRM
• Creating new records on Access CRM
• Managing petty cash transactions
• Processing credit card income 
• Processing credit card expenditure
• Issue invoices to customers based on services rendered and/or goods sold 
• Review and process employee expenses  
• Making bank deposits and keep up records 
• Tracking expenses as they relate to specific projects  
• Validating invoices against items or services received 
• Checking all financial transactions for accuracy 
• Answering calls 
• Provide additional support as required
• Helping with Annual Audit
• Fielding all finance enquiries both internal and external
• Creating DD instructions
• Reconciling account software with the bank account.

Requirements:

• To be successful in this role, you’ll need to have at least some previous experience in a similar role.
• You’ll have an analytical and methodical approach, maintaining the highest levels of accuracy - attention to detail is crucial
• You’ll also have good working knowledge of Office 365, Excel, Xero and Access CRM, or a similar database system.

General:

• Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation.
• Undertake any other tasks that may be requested.
• Be prepared to travel throughout the UK and to work varying hours including evenings and weekends as required. This post is subject to advanced DBS clearance and appropriate references.

THS is an equals opportunity employer.