Customer Relationship Manager Jobs in Charing Cross, Greater London

We have a fantastic opportunity for an Insight Manager to lead the delivery of Friends of the Earth’s organisational insight. You will be responsible for developing and delivering a strategic approach that shapes and informs our activity, enabling campaigning, income generation, and marketing activity to achieve maximum impact.

This is a hands-on leadership role. Therefore, strong analytical skills are required, along with the ability to manage a team of analysts and influence strategic direction at the leadership level. We’re looking for someone with a track record of success using data to inform strategic and tactical improvements in engagement activity.

Friends of the Earth has invested in strategic data management and reporting over the last few years, resulting in a modern self-service data reporting platform using PowerBI, supported by a data warehouse. We are nearing the launch of our new Microsoft Dynamics CRM, which will enable us to better track and coordinate all our activity and strive towards continuous improvement in our work.

Key Skills and Attributes: 

The successful candidate will have a track record of success in using supporter/customer data to support offline and digital marketing segmentation and campaigns in a supporter/customer focused organisation.

You will be able to effectively lead an analytical team via proactive planning and prioritisation, with a focus on outcomes.

With excellent stakeholder management skills, you will have the ability to build strong working relationships and to influence and negotiate across the organisation and externally in a hybrid setting.

The team: 

You will manage a small team of Analysts and work closely with colleagues across the organisation to further their impact through insight and reporting. Your team sits within the Income Generation Directorate, but the scope of your work is cross-organisational.

• Insight Manager
• Insight Analyst x3

For more information please read the job description.

Closing date: Wednesday 16th October 2024 (23:59)

Location: Flexible across England, Wales and Northern Ireland 

Salary: Regional £31,894 - £33,426, London £34,426 - £35,956 per annum based on 22.5 hours per week (Full-time Equivalent salary: Regional £42,528 - £44,568, London £45,902 - £47,942 per annum).

(London salary applicable to candidates who are based in the London office a minimum of two days a week)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Job Title: Systems Analyst (Salesforce) 

Salary: £43,000   

Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered 

Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter.  

Reporting to: Systems and Data Manager 

BACKGROUND    

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.    

When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.   

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.    

Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.   

JOB PURPOSE  

We are seeking a Salesforce expert who is looking for an exciting opportunity to play an instrumental part in the implementation and ongoing development of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead on shaping scalable solutions that will enhance operational efficiency and enable accurate data-driven decision making. 

Your expertise will be critical in shaping how the organisation gathers, analyses and utilises data to automate workflows, generate reports and dashboards, and ultimately achieve our strategic objectives.

KEY RESPONSIBILITIES:   

System analysis and development

• Lead on the development and optimisation of the organisation’s Salesforce environment to meet evolving business needs and enhance operational efficiency 

• Collaborate with internal stakeholders to identify requirements and translate them into scalable Salesforce solutions 

• Provide expert advice and guidance to influence and shape solutions that effectively handle data collection, data aggregation, workflow automation, and reports utilising Salesforce

• Support the integration of Salesforce with other systems in the organisation’s infrastructure (for example, Business Central, FormAssembly, fundraising platforms etc.) 

• Contribute to the delivery of business process automation roadmap to support organisational objectives

• Gather and analyse information and feedback to support future development phases of the solution. 

System administration and user support 

• Provide support for core services by handling incidents, undertaking investigation, working with colleagues to confirm bugs and providing clear and timely communication with users; triaging points for escalation to the Systems and Data Manager 

• Create and maintain a comprehensive Salesforce backlog, prioritising enhancements, bug fixes, and feature requests while ensuring effective management of technical debt to maintain system health and scalability

• Lead contact for day-to-day relationship with external Salesforce support partner; escalating to the Systems and Data Manager where necessary

• Monitoring and governing day to day user activity 

• Reporting on platform health and user engagement 

• Keep up to date with technological advancements and proactively make suggestions for improvements

• Create technical documentation and deliver training across various levels of Magic Breakfast. 

General:   

• Contribute to team meetings, sharing best practice and supporting team members where necessary 

• Help to maintain a positive working environment, keeping the vision of Magic Breakfast at the heart of everything we do 

• Uphold a culture that encourages curiosity, continuous improvement, optimism, and a steadfast commitment to social impact 

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff 

• Adhere to all Magic Breakfast policies and procedures 

• Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements 

• Participate in occasional work-related events at external venues and perform support related activities as required be willing to undertake occasional work outside of regular office hours and UK travel 

• Undertake any other duties commensurate with the role 

PERSON SPECIFICATION: 

Skills and abilities   

• Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders 

• Strong analytical and problem-solving skills to identify roadblocks and develop innovative solutions 

• Keen eye for detail to ensure data accuracy and consistency 

• Strong organisational skills to prioritise and manage multiple tasks and meet deadlines effectively 

Knowledge and experience   

• Significant experience and in-depth knowledge of Salesforce administration, system analysis and development; nonprofit success pack or Nonprofit Cloud specific experience desired but not essential 

• Candidates will be expected to have experience and preferably Salesforce Administration qualifications with demonstrable experience in: 

• developing Salesforce automations (Flow) with demonstrable impact on improving operational efficiencies and business processes 

• translating business requirements into scalable Salesforce solutions 

• working with API endpoints and of data mapping 

• creating process documentation and training material 

• delivering demonstrable benefits to organisations through Salesforce development 

• developing and training team members to share Salesforce knowledge.

Other   

• Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.  

• Shared commitment to our values and active contributor to our enabled and empowered culture 

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com

Shortlisting - 8th - 10th October

Interview 1 - 16th - 17th October

Interview 2 - 24th October

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Location: London only - hybrid working with 2-3 days in the office or at donor meetings and the rest working from home

Interviews: 16/10 over MS Teams 

For more information or to apply, please click 'apply now' to be directed to our careers site.

Are you passionate about making a real impact on the lives of young women? Join us as a Philanthropy Manager, where you will play a key role in raising vital funds to support our Women Supporting Women (WSW) initiative. WSW was established at The Prince’s Trust in 2018 to nurture, empower and inspire young women to build a better future for themselves. 

As our Philanthropy Manager, you will build strong relationships with high-value donors, secure significant multi-year gifts, and collaborate with senior volunteers to drive our mission forward.

With a personal income target of £500k+ per year, your efforts will directly contribute to raising £150m over five years, providing young people with the financial and practical support they need to thrive.

Bring your expertise in fundraising, relationship management, and donor stewardship to a dynamic and supportive team. If you’re ready to make a lasting difference, we want to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Philanthropy Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Philanthropy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3156 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

This role

As Smart Works moves into our next strategy phase, we are looking to strengthen our commitment to being led by data and using technology to enhance the service we provide. The Database Manager will play a key role in guiding this mission.

Smart Works is looking for an experienced and motivated database manager passionate about using data for good. This role will be crucial in managing and developing Smart Works' CRM systems that underpin the running of our key functions, ensuring data integrity, providing support to all users across the UK and enabling strong outcomes for the women we support. The post holder’s work will be essential in allowing staff across the charity to use data to improve our operations and outcomes for the women we support as we enter our new strategy cycle. 

You will also play an important role in training and supporting staff across all Smart Works locations to use these systems, enabling them to harness the power of data in their day-to-day work. Your ability to communicate complex technical concepts to non-technical staff will be vital to the success of this role.

The role will be a hybrid position, based out of one our UK Smart Works centres. but the role will work across Smart Works, providing support and maintaining digital infrastructure across all the teams.

There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support. The post holder, if not based in London, will also be required to travel into London on occasion for training and team meetings. 

How to apply

To apply for this role please visit our website to read the full job description attached and then submit a CV and answer the following questions by 5pm on Monday 7th October. Your application should be addressed to Melissa Pittman, Head of Data and Impact

• Why are you interested in working at Smart Works, and how do you see your role as a Database Manager contributing to our mission? (Max 250 words)
• What is your approach to ensuring data accuracy and integrity within a database? (Max 350 words)
• How do you ensure effective communication with non-technical colleagues when discussing database issues or needs? (Max 350 words)

Peer Support Group Development Officer - Midlands Area

Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.

Responsibilities:

These include

1. To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
2. To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
3. To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
4. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
5. To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
6. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
7. To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot

Personal Specification: 

Essential skills, knowledge and qualities: 

1. Experience of working in a customer, member or client facing role
2. Experience of developing and maintaining strong professional relationships with a range of stakeholders
3. Experience of using a CRM management system, preferably Salesforce
4. Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
5. Excellent planning, coordination, organisational and time management skills
6. The ability to analyse data and produce reports
7. The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

Desirable skills, experience, and qualities:

• Interest and/or understanding of the immigration law sector in the UK
• Experience of implementing change and working with others to create new ways of working

Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview. 

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation. 

Job title: Senior Data and Innovation Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)

Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)

Contract: Permanent

Overall purpose

Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.

The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.

The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.

Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

The Duke of Edinburgh Award helps young people build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

Would you like to help us offer this opportunity to even more young people?

The Role:

We are three and a half years into our current five-year strategy period and we have already exceeded our target of enabling one million young people to start their Duke of Edinburgh’s Award before March 2026. However, with young people facing such a wide range of pressures and challenges, we must not and will not stop there. We will continue to remove the barriers that can prevent young people participating in the award and enable even more young people, communities and employers the opportunity to benefit from all a DofE Award experience can offer.

As a charity, the DofE’s fundraising team plays a crucial role in achieving these outcomes and we are currently looking for a Business Support Manager who will support the fundraising team and their colleagues in the wider Strategy and Engagement team, to hit ambitious growth targets.

The primary focus of your role will be to support the Fundraising Director in leading and supporting a high performing team. This includes assistance with planning, performance monitoring and administrative support to support the effective operational running of the Fundraising department and the Strategy and Engagement team. You will also lead and manage a small (and potentially growing) Business Support team to assist you with this important work.

This is a brilliant opportunity to work within a creative, collaborative and welcoming team where there will be plenty of opportunity to contribute to ideas, make your mark and get involved in a range of exciting projects or events.

What we are looking for

• Administrative experience including capturing and sharing meeting actions.
• Experience of successfully supporting business objectives by working closely with a wide range of stakeholders and delivering efficient and effective business processes.
• Experience of people management and managing a wider range of senior stakeholders such as senior managers, donors, external partners or volunteers.
• Experience of using HR, CRM or and financial management systems.
• Knowledge of project management principles.
• Ability to spot opportunities to develop and implement improved processes.
• Knowledge and experience of ICT systems (Microsoft Office) and their practical use in supporting an effective business operation’s.
• Able to make objective decisions and delegate appropriately.
• You will be required to attend the London office once/twice per week.

In return, we offer excellent staff benefits including a competitive salary, generous pension contribution, flexible working and an employee assistance programme.

Closing Date: Sunday 13th October – Midnight

First Interviews: Week commencing 21st October to be held virtually via Teams

Second Interviews: Week commencing: 28th October told be held in the London office.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

General Statement of Duties

The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income.  The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.

Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.

This is a key role within a small and dedicated team.  The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.

Main Responsibilities

To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:

· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.

· Understanding all prospective and current donor profiles, and their motivations and communication styles.  Formulating personalised cultivation and stewardship plans.

· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.  

· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.

· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships.  Work with internal teams and senior volunteers to deliver events and activities to the highest standard.

· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.

· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.

· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.

· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.

· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.

· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.

Person Specification

Essential:

· Educated to degree level or equivalent career experience.

· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.

· Experience of working with high-value Trusts & Foundations.

· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.

· Experience of working to and commitment to achieving financial targets.

· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.  

·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.

· Highly proficient with Microsoft Office systems.

· Ability to work outside of contracted hours, as required.

· Ability to travel overseas, as required, and represent SJEHG at events and functions.

Desirable:

· Experience of raising funds within the humanitarian and/or international organisations.

· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.

· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.

· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.

· Experience of planning and executing fundraising PR campaigns

· Experience of managing senior volunteers.

Are you passionate about market research and championing the use of insight?

Do you have good knowledge of market research methods and applying these to meet different business needs?

If so, you could be the Senior Customer Research Executive we're looking for.

About the role 

In this critical market research role, you’ll champion the voice of our customers by ensuring their needs and expectations are understood and put at the heart of the British Heart Foundation (BHF)’s work. And through your work, you’ll play a part in helping us achieve our vision of a world free from the fear of heart and circulatory diseases.

You’ll work with teams across the charity including marketing, product, retail, and health to develop insight plans, manage research projects and deliver insights to inform decision making.

In this role, you’ll inspire colleagues to value insights and evidence. Your work will help teams see the power of using insights to shape their decisions and strategies.

Using a variety of quantitative and qualitative tools and methodologies, you’ll run in-house research projects end-to-end. You’ll carry out data analysis and provide actionable insights to internal stakeholders such as by delivering reports, debriefs and workshops.

You’ll also manage projects that are outsourced to external research agencies – including procurement, project management and quality assurance throughout the project.

This role sits within the Customer Insight and Analysis team, a team of researchers, data and digital analysts, and data scientists. We work across the BHF to ensure the organisation’s strategy is led with high quality, timely intelligence, and our colleagues can access high quality insight to support decision making, drive growth and improve our products and services. 

Working arrangements

18-month fixed term contract, covering an internal secondment. 

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.

About you

Naturally analytical and curious with in-depth knowledge of qualitative and quantitative research methodologies, you’ll have impeccable attention to detail with an eye for accuracy.

You’ll have experience conducting a range of research projects, in a pure market or social research function (agency or client-side). 

With strong communication skills and demonstrable experience of building effective working relationships with key stakeholders, you’ll be confident working with colleagues at all levels.

With strong project management skills and the ability to make complex data tell a story, you’ll be able manage a varied and fast paced workload and conduct research to high ethical standards.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

First stage interview: Candidates are emailed a task to complete in the 30 minutes after their Microsoft Teams interview.

Second stage interview: Candidates are asked to complete a 30-minute task in the time just prior to the Microsoft Teams interview. You will then be asked about the task within the interview.

Community spirit. Ceaseless ambition. Passion that just keeps growing. 

RELATIONSHIP MANAGER (NEW BUSINESS) - LONDON

Salary: £32,000 - £38,000 per annum

Reports to: Divisional Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: 35 hours per week

Location: Home-based with regular travel around the patch, covering the Greater London area. Occasional travel may be required in the wider South region. Candidates must live on patch or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy. For more information contact

Closing date: 03 October 2024 23:55

Interview Process: Screening call followed by competency based interview

Interview Date: 11/14 October 1st stage 21/22 October second stage

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are looking for an ambitious and driven people person, passionate about raising money to support Cancer Research UK. As a Relationship Manager you will have a direct impact on the relationships we build with our local communities, building a multi-million-pound pipeline of potential supporters that will have a significant positive impact across Cancer Research UK's portfolio in current and future years

This particular role will focus entirely on new business and will be tasked with realising the extremely high potential we have in London and the wider South Division (Hampshire, Kent, Essex) You will use your networking skills to explore the abundance of corporate and community opportunity that will drive income and grow the pipeline .

This is a great role for someone that is a self-starter, who enjoys networking, meeting a diverse group of people and loves to see results - only this time those results have a life changing impact on those living with Cancer.

What will I be doing?

• Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.

• Building strong working relationships with other divisional team members

• Work with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies

• Hitting fundraising targets for CRUK's life saving research.

• Planning and delivering effective rewards and recognition to increase supporter loyalty and income.

*This is a home-based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters) and 40 percent home based. However, this is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy

What skills will I need?

We are open to your background, this could suit someone who is a corporate relationship manager or account manager, sales executive or business development manager. Whatever your background, you 'll need to be able to demonstrate:

• Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets.

• Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers.

• Experience of working as part of a high performing team, achieving and exceeding KPIs and targets

• Experience of working unsupervised with the ability to drive and generate own workload

• A strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.

• Great time management, prioritisation and planning skills.

• Excellent communication and presentation skills (face to face, written and phone)

Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Community spirit. Ceaseless ambition. Passion that just keeps growing. 

RELATIONSHIP MANAGER (NEW BUSINESS) - East, West and Central England and Wales.

Salary: £32,000 - £38,500 per annum

Reports to: Divisional Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: 35 hours per week

Location: Home-based with regular travel around the patch, covering East, West and Central England and Wales. Candidates must live on patch or within 50 miles of the divisional border. Travel will be reimbursed in line with the organisations travel policy. Please contact

Closing date: 03 October 2024 23:55

Interview Process: Screening call followed by competency based interview

Interview Date: 11/14 October 1st stage 21/22 October second stage

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are looking for an ambitious and driven people person, passionate about raising money to support Cancer Research UK. As a Relationship Manager you will have a direct impact on the relationships we build with our local communities, building a multi-million-pound pipeline of potential supporters that will have a significant positive impact across Cancer Research UK's portfolio in current and future years

You will use your networking skills to explore the abundance of corporate and community opportunity that will drive income and grow the pipeline. This is a great role for someone that is a self-starter, who enjoys networking, meeting a diverse group of people and loves to see results - only this time those results have a life changing impact on those living with Cancer.

What will I be doing?

• Supporting the development of a prospect pipelines of opportunities and identifying and cultivating leads.

• Building strong working relationships with other divisional team members

• Work with divisionally based and other CRUK staff to maximise supporter activity with a focus on those that will help support national and divisional strategies

• Hitting fundraising targets for CRUK's life saving research.

• Planning and delivering effective rewards and recognition to increase supporter loyalty and income.

*This is a home-based role with significant travel across the patch to maximise community engagement. On average this would be 60 percent out in the field (travelling around your patch meeting supporters) and 40 percent home based. However, this is subject to change based on business need. There will be some evening working required to attend committee meetings however you will get this time back via our time off in lieu policy

What skills will I need?

We are open to your background, this could suit someone who is a corporate relationship manager or account manager, sales executive or business development manager. Whatever your background, you 'll need to be able to demonstrate:

• Excellent networking and relationship manager skills - and the ability to motivate and influence supporters or customers to reach targets.

• Proven ability to generate new ideas, adapt style and approach to meet the needs of different supporters or customers.

• Experience of working as part of a high performing team, achieving and exceeding KPIs and targets

• Experience of working unsupervised with the ability to drive and generate own workload

• A strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.

• Great time management, prioritisation and planning skills.

• Excellent communication and presentation skills (face to face, written and phone)

Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Job Title: Membership and Insight Manager 

Job Type: Permanent

Hours: 35 hours per week – Monday to Friday

Department: Membership Engagement Team (MET)

Salary: £38,996 (FTE)

Reports to: Director of Membership and Marketing

Location: Hybrid – FSRH Office (London Bridge) and home working.

Who we are:

The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

Can you help us?

We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications. 

You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions.  You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes. 

You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to: 

• Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
• Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
• Drive improvement throughout our processes
• Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
• Ensure members are treated fairly and in line with FSRH values and regulations 
• Ensure that all Educational products are processed within agreed SLAS
• Maintain the quality of the service provided 
• Create and deliver iterative improvements on the FSRH member contact strategy

You will have:

•  A Levels (or equivalent experience)
• Substantial previous experience of strategic redevelopment of a customer contact team from the ground up. 
• Substantial understanding of how to utilise a CRM to generate process improvements 
• Substantial experience of working customer/ membership support environments 
• Excellent product knowledge to support customers using a variety of media and formats 
• Understanding of the role of CRM in an organisation and in customer/member experience
• Openness and ability to adapt to new technologies and new ways of working
•  A good understand and ability to adopt the FSRH values throughout the role

You will have experience:

• Supporting educational products and member services
• Working within policies and processes and using these to support improved delivery and service 
• Working in multichannel support (email, phones, remote, chat etc)
• Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara) 
• Managing complex cases
• Producing and creating reports 
• Working within a professional membership body / higher education / NHS background 
• Developing skills and knowledge of less experienced colleagues 

We will offer you:

 We offer a range of benefits at FSRH to support staff wellbeing, including:

• ­ 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development

To Apply

Deadline for applications is 12pm 2 October 2024

Interviews are likely to take place on W/C 7 October 2024

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.