Customer jobs

• ​Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• Closing date: 22 April 2025 (8am)
• Shortlisting date: 23 April 2025
• Interviews: 29 April 2025

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

Responsible for the Purchase & Sales ledger and associated matters within a charitable trusts accounting environment. Please refer to the Job Description for detailed information.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

Job information

The National Council for Voluntary Organisations (NCVO) has championed volunteers and the voluntary sector for over a hundred years.

Due to an internal promotion, we have an opportunity for a Finance professional to join us as a Finance Officer on a 12-month fixed term contract. The role is mainly responsible for the Purchase & Sales ledger and associated matters within a charitable trusts accounting environment.

As a great believer in retaining talent and promoting from within, there is a possibility that this role could become permanent.

To be successful in this role, you’ll bring enthusiasm, a good understanding of finance (preferably in a charity / Not for Profit environment) and be a part qualified finance professional.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for sick/maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

You will be from come from a background involving the creation and management of  fundraising products, projects and/ or appeals, most likely within the charitable sector. You will have an outcome-focussed approach, with experience of managing multi-disciplinary fundraising teams. We would expect an understanding of preparing organisation- and project-level cases for support, and that you are comfortable with achieving financial and non-financial targets – and supporting team members to do the same. You will be a great communicator with a personable style who can work with many different people across the wonderful variety of geography, business development and activities of the Wildlife Trust. 

You will enjoy actively challenging the status quo to find new ways of doing things, looking for good practice and solving problems as they arise. This is a new role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

About Us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK in a newly created, high-impact role as Head of Facilities, where you will lead the strategic and operational management of our working environments and help shape the future of how we work.

You will be responsible for overseeing all aspects of building maintenance, security, contract management, health and safety, and office services - ensuring our facilities are safe, sustainable, and support a high-performing, inclusive workforce. Based at our central office in One Aldgate, you’ll ensure the building runs smoothly, efficiently, and in line with the evolving needs of a growing charity.

This role also extends beyond the office walls. You will ensure our home-based and hybrid staff have the right support, including conducting Display Screen Equipment (DSE) assessments, and working closely with IT and HR to provide appropriate equipment and guidance for safe and effective remote working.

You’ll manage the facilities budget, drive cost efficiencies, monitor utility usage, and identify opportunities to improve environmental sustainability. You’ll also lead and develop a small but dedicated Facilities Team, fostering a culture of service excellence and continuous improvement.

About You

To succeed in this role, you will bring:

• Significant experience leading a Facilities Management function in a comparable setting
• Strong working knowledge of health and safety legislation and experience managing compliance, audits, and risk assessments
• A proactive, solutions-focused approach to building maintenance, security, office operations, and supplier management
• The ability to develop and implement practical and strategic facilities plans to support a dynamic, growing organisation
• A collaborative leadership style with a commitment to staff wellbeing, accessibility, and inclusivity

This is your chance to make a meaningful difference. You’ll play a vital role in supporting our people, infrastructure, and culture - enabling us to deliver more for families facing dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

We have some big fundraising plans, and as we look towards a major appeal later this year, we are growing our fundraising team. Our Philanthropy Fundraiser will focus on corporate, major donor and regular givers, ensuring we maintain great relationships with all these groups, as well as bringing new supporters on board. While we are fortunate to have a strong base of support, we know there is huge potential for developing our support, particularly in Telford and Mid Wales.

Working as part of a small but highly effective fundraising team, the successful candidate will be motivated to work towards challenging income targets, confident in pitching and presenting, and committed to making a real difference to lives affected by cancer in our community. 

If you have great communication skills, an appetite for fundraising and/or business development, and want to work in a dynamic team doing genuinely impactful work, we would love to hear from you.

Business Development Manager – Charity Partners & Programmes

Home/Office Based (Matlock)

Fixed, 37.5 hour per week permanent contract

£30,000 - £32,000 per annum

A fantastic opportunity has arisen to join our Business Development Team as Business Development Manager – Charity Partners & Programmes.

In this role you’ll manage the development and realisation of strategic partnerships & business opportunities that support YHA’s programmes and wider trading objectives, and be responsible for the ongoing management, co-ordination and implementation of a nationally defined YHA’s Challenging Lives programme and partnerships strategy.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing?

• Leading the Challenging Lives programme strategy - Identifying and managing partnership opportunities to drive charitable impact and trading revenue as well as championing and broadening the impact of YHAs Breaks programme, and developing partnerships and programmes with synergistic organisation.
• You'll build effective relationships, identifying and managing relationships with key charity partners as well as conducting periodical reviews of processes and best practise, setting mutually agreed targets.
• Delivering YHA’s Breaks programme, building relationships with beneficiary organisations, co-designing programmes with them to meet the needs of young people. You will also attend and present the Breaks programme at supporter engagement events as and when required.
• Ensuring all programmes and activities are suitable and impactful for beneficiaries and that due diligence is applied.
• You will build and identify relationships with organisations and businesses to further YHA’s charitable trading interests for example home education network groups, uniformed groups and non-education youth groups.
• Coordinating and facilitating summer camps programmes with the Army, Navy, RAF, and agree activities and ensure special requirements are adhered to and communicated with internal teams providing a full debrief post-delivery.
• Ensuring engagement and buying from key internal stakeholders through robust internal communication processes.
• You'll lead the programme process, coordinating the capture of impact and providing evidence of the Breaks programme to the fundraising team to enable them to report funders. You'll also manage the Breaks programme application process and coordinate the decision panel, keep the Breaks P&L up to date with spend allocation in accordance with the funders wish and or restrictions, managing the customer journey for all Breaks customers and provide accurate content to ensure that the website and all publications are kept up to date and engaging.

What Skills and Experience do you need?

We are looking for candidates with the following qualities:

• Experience of developing partnerships and commercial relationships, ideally at a national level
• Excellent communication skills with ability to build strong internal relationships with key internal stakeholders and experience of influencing at Senior and Executive management level
• Broad knowledge and understanding of YHA’s customer base, education & youth programmes / and wider charity sector
• Excellent organisational skills involving planning, prioritising and proven ability to manage several projects simultaneously, bringing each to completion on time
• Experience of developing and monitoring budgets and KPIs.
• Experience of report writing for varied stakeholders requiring differing levels of detail and summary
• Knowledge and understanding of child safeguarding 
• Ability to work flexibly, including travel throughout England and Wales with occasional evening and weekend working and regular overnight stays  to meet the needs of the business

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

What does this role involve?

As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

Each day is different in this varied, fast paced and hands on role.  Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands on, fast-paced environment
• An understanding of budgets and P&L 

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Are you an experienced team leader or supervisor in retail or hospitality, looking to progress further into a management role?

We're looking for a Warehouse Supervisor to join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial contribution to selling our preloved items. 

Our Warehouse Supervisors work alongside the management team to deliver key objectives and ensure that the store drives stock in and out to generate sales. You will react to fast changing situations quickly and positively by creating a safe & productive working environment. 

Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it is physically demanding, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

• You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry
• Desirable but not essential to have stock management experience 
• Motivated, proactive and commercially driven to lead a team 
• Strong organisational and leadership skills
• Thrives working in a hands on, fast-paced environment
• Results driven, resilient and able to adapt to the needs of the business 

Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. 

Why join the BHF? 

We have a strong culture of internal progression and will actively support you to develop your career. 

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers 

Salary: £31,370 FTE

Contract Type: Permanent

Hours: 30-37 Hours per week will be considered

Are you passionate about making a difference in your community? Do you excel at building strong, lasting relationships with businesses and corporate partners? We are seeking a dynamic and results-driven Business Development Executive to join our Community Engagement team. In this role, you will identify and develop new and existing partnerships within the business community to raise funds and generate income, supporting the vital work of the hospice.

Key Responsibilities:

• Identify and build relationships with local businesses and corporate partners.
• Develop and implement fundraising strategies to secure financial support, sponsorships, and in-kind donations.
• Manage and nurture long-term partnerships, ensuring continued engagement and growth.
• Work closely with the team to integrate corporate support into our broader fundraising strategy.

What We’re Looking For:

• Proven experience in business development, fundraising, or account management.
• Strong networking and relationship-building skills, with the ability to engage and inspire local businesses.
• A passion for charitable work and a deep commitment to supporting our hospice’s mission.
• Excellent communication and negotiation skills, with a results-driven approach.
• Ability to work independently and as part of a collaborative team. 

Why Work With Us?

When you join St. Michael’s, you become part of a supportive, compassionate, and driven team dedicated to making a real impact. You’ll grow professionally while making a difference that truly matters to our community. to develop.

We offer flexible working (office or hybrid), free parking, and a location close to the hospice for ease of access. Plus, you’ll love working in an environment where every day brings new challenges and rewards.

St. Michael’s Hospice is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. All staff are expected to share this commitment. Successful candidates will be required to undergo relevant background checks, including a DBS check and provide satisfactory reference before starting the role.

Our benefits

We offer a competitive salary with attractive benefits, including, free parking, life assurance, 27 days annual leave plus bank holidays, and an extensive health and wellbeing plan and company pension.

How to Apply:
To be considered for this role, please submit the following:

• Cover letter explaining why you’re an ideal candidate for this position. Applications without this will not be considered.
• Application Form (available for download from our website).
• CV outlining your relevant experience and skills.

Closing Date:  Tuesday 29 April at 12:00pm

Interview Date: Tuesday 6 May in person

Exciting Opportunity: Curriculum Manager at St John's College, Brighton

St John's College, based in Brighton, is seeking a dedicated and passionate Curriculum Manager to join our dynamic team. This is a fantastic opportunity for an experienced professional to play a key role in driving the quality of teaching, learning, and assessment at our college.

Key Responsibilities:

• Line Management: You will be responsible for managing a team of teachers, including overseeing sickness, holidays, and conducting regular check-ins.
• Quality Monitoring & Improvement: Take the lead in quality monitoring processes, including observations of teaching and learning, moderation, and continuous improvement activities.
• Data Gathering & Reporting: Work closely with the Deputy Head to gather the necessary information to contribute to the College's Self-Assessment Report (SAR) and Quality Improvement Plan (QIP).
• Leadership Contribution: As a member of the leadership team, you will work alongside the Head of College in implementing St John's strategy and business plan. This includes monthly attendance at leadership meetings to support decision-making and continuous development.

Why St John's College?

At St John's College, we are committed to providing an inspiring environment where both staff and learners can thrive. We offer a supportive and collaborative work culture, competitive salary, and the opportunity to make a real impact on the future of our learners.

About St Johns College

St. John's is a non-maintained specialist provision, working with autistic people, the majority of whom also have learning disabilities. Some of our learners have co-occurring conditions such as epilepsy, hearing or visual impairments, or mental health needs. We also support autistic learners who have an additional profile of Pathological Demand Avoidance (PDA) syndrome.

Who Are We Looking For?

The ideal candidate will have strong leadership skills, a commitment to educational excellence, and experience in curriculum management and quality assurance. You will be an effective communicator, dedicated to supporting and developing both staff and learners, with the ability to influence change and drive improvement.

Apply Now!

If you are passionate about education and eager to make a difference in autistic young people's lives, we want to hear from you. Join us at St John's College and help us continue our mission of delivering high-quality education.

Closing Date: Sunday 27th April 2025

Shortlisting Date: Monday 28th April 2025

Interview Date: Friday 2nd May 2025

Start Date: June 2025 or earlier

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We're looking for a talented individual with excellent organisation, programme and project management skills to join the team as Programme Manager on a 9-month fixed term contract, to cover a period maternity leave.

As Programme Manager, you'll be responsible for leading the operational delivery (end to end project management) of a specific programme. You'll provide the interface between the organisation and our stakeholders on a programme or range of programmes.

Responsible for overseeing the quality of engagement with your stakeholders and maintaining excellent customer service, you'll provide varied support directly or through a team.

You'll also be responsible for problem solving delivery and engagement/experience issues as and when they arise and  will manage high quality handling of basic and complex in-bound queries, e.g. logistical and technology enquiries, complaints, deferral requests and learning support requests 

Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Manage, support and develop a team and /or matrix team to deliver an engaging experience for a portfolio of stakeholders 
• Problem solving delivery and engagement/experience issues as and when they arise 
• Implement stakeholder engagement and communications plans per programme utilising best channels available to provide clear, accurate and engaging information in collaboration with Programme Leaders, Communications Managers, network journey and communications teams.
• Manage high quality handling of basic and complex in-bound queries, e.g. logistical and technology enquiries, complaints, deferral requests and learning support requests.

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Associate Director, Programme Leader.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 
 

Skills, Knowledge and Experience

To succeed in this role you'll have excellent organisation, programme and project management skills. You'll also demonstrate:

• Proven experience of delivering excellent customer service
• Ability to shape communications through the use of multiple channels to engage and support stakeholders through their learning journey
• Excellent team leadership and management skills.
• Good budget management skills

If this has sparked some interest, we welcome an application from you.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be accepted for all office locations.

All applications must be received by the closing date 23:59 on 13 April 2025. Interviews are expected to take place w/c 21 April.

Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

£27,500 per annum (pro rata)

Fixed term – 6 months

20 hours per week

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Assistant. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.

As the first point of call for both our supporters and members of the public, you will be handling telephone calls, emails, live chat, text, social and even the odd letter.

This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content relating to children, but you will have access to comprehensive support and experienced colleagues.

You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution.

Our Supporter Care service is available from 9am to 5pm, Monday to Friday.

If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 14 April 2025.

Interview date: Week commencing 28 April 2025 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We are looking for an experienced Database professional to join us as our new Database Marketing Officer. You will work collaboratively across the whole fundraising team, implementing strategies for targeted marketing campaigns. The role will be responsible for the extraction of data from the Hospice CRM system as well as providing insight & evaluation of marketing campaigns. 

This will be a crucial role in the team, working collaboratively and delivering work that helps drive forward our fundraising activity and ensuring that we are making data led decisions in everything we do. This will involve the implementation of KPI’s, analysis of previous activity as well as discovering opportunities to expand our audience from our CRM system. 

The role will require someone who is able to work with multiple stakeholders. Building effective relationships across all areas of the Hospice and communicating complex information in a clear and concise manner.  

Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.  

Administrator

Join a Great Place to Work certified employer!

We have an exciting opportunity for an Administrator to be responsible for organising the logistics and administration of delivering accreditation schemes and publications, within a programme delivery team.

Position: Administrator

Location: Huddersfield

Hours: 22.5 hours per week (Mon – Thurs)

Salary: £14,742.6 (£24,242.40 FTE) 

Contract: 12 months – temporary to cover maternity leave

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns 

Closing Date: Thursday 1st May 2025

The Role

As Administrator, you will be responsible for packing and posting of publications orders and stock monitoring, supporting customers on their journey through accreditation schemes, financial administration and post-delivery evaluations. 

Additional duties include the support of the team with the delivery of online training. You will work closely across the team supporting events, publications and projects as well as wider teams as required. 

About You 

As Administrator, you will need to have previous experience of administrative work in a service or customer focussed environment, as well as the following skills and experience:

• Well organised and able to effectively prioritise and handle multiple tasks

• Excellent keyboard skills with working knowledge of MS Office packages

• Strong communication skills, face to face, over the phone and in writing

• Accurate at data input 

• Ability to build relationships internally and externally

• Able to interact and contribute at team meetings and on calls

• Comfortable using video conferencing technology

• Experience of working as part of a team

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role. 

About the Organisation 

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. 

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. 

The organisations is proud to be recognised as a Great Place To Work® certified employer. This means employee feedback has determined that they offer a fantastic employee experience with a strong sense of community and workplace pride. This certification is a significant achievement, and the team are incredibly proud that it’s employees feel so positively about their experiences working at the organisation.

You may also have experience as a Business Support Officer, Programme Delivery, Business Administration, Receptionist, Executive, Support Officer, Business Support, Business Development Administrator, Business Support Executive, Officer Administrator, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Subscriptions Administrator will be part of our Subscriptions team, to manage and support our thousands of subscribers, as well as other administrative tasks for Ethical Consumer, the UK’s longest running alternative consumer organisation.

Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building in Manchester.

Co-operative Responsibilities

All permanent staff are members. All members share the responsibilities of running the co-operative, including:

• Taking part in the decision-making process
• Subgroups for areas of management including Personnel, Finance or Publishing.

Specific responsibilities - the Subscriptions Administrator will:

• Keep subscriber records and payments up to date.
• Manage our subscriber mailbox
• Support customer service/interaction/engagement
• Process new and renewed subscriptions.
• Assist weekly post office mailout for new subscribers.
• Assist with managing Direct Debit payments.
• Participate in 'Subs and Renewals' group meetings.
• Help produce monthly subs reports for the rest of the co-op.
• Support other administration roles across the organisation.

The timetable for this recruitment is as follows:

• Closing date: 9pm Wednesday 30 April 
• Shortlisting: 1-8 May
• Interviews: week commencing 13-14 May
• Starting date: week commencing 9 June, subject to negotiation