Customer Care Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an organised and efficient administrator?
We are looking for someone to join our team supporting Unpaid Carers in Lewisham in a part-time admin role based at our Carers Hub at Glass Mill Leisure Centre. Our activities programme offers Unpaid Carers the opportunity to have a break from their caring responsibilities in a social environment where they can meet other carers and focus on their wellbeing.
You’ll work closely with the service manager to plan and arrange a wide programme of activities for young and adult Unpaid Carers. This will involve liaising with providers, ensuring health and safety, insurance and other checks are in place, arranging resources and refreshments, completing risk assessments and booking venues.
You will promote activities to Unpaid Carers, manage bookings and respond to queries. As the role is based in our Carers Hub, you will interact with Unpaid Carers visiting the team or enquiring about the service. You will also provide additional admin support to the team as needed.
Applicants should have experience in an admin role and excellent customer service skills. You will require exceptional communication, organisational and written skills, and should be a proactive and creative thinker. You must be proficient in using Word and Excel, with experience of using databases.
The part-time hours (22.5) can be worked as 3 full days or shorter days across the week. Some flexibility is required for occasional evenings or Saturday working.
Do a job where you make a difference. Apply today.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer - Midlands Area
Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region of the Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
The client requests no contact from agencies or media sales.
We have a exciting opportunity for a Relief Store Manager to join us.
It’s a busy and varied role where no two days are the same. You’ll have the opportunity to see how each shop is run, work with some amazing teams and make a vital contribution to the care the at the Hospice and within the community.
If your looking to progress your career in retail and gain experience of a field position, this could be the role for you!
You would be covering and supporting the shops in our Central Area, the areas range from Horfield, Gloucester Road, Keynsham, Totterdown, Whitchurch, Fishponds and more.
The details:
- Salary: £26,279 up to £28,429 FTE per annum, dependant on experience
- Hours: 37.5 hours per week, 5 days in 7
- Permanent role
Key responsibilities:
- Holding and covering the role of a Store Manager on an interim basis wherever required within our Central Area shops
- Adapting your leadership style and approach to individual store situations and circumstances to effectively lead, coach teams and volunteers
- When supporting or covering stores, to ensure that the Hospice’s operational, health and safety, people and volunteer policies and procedures are being followed
- Delivering consistently high retail standards
- Actively supporting and demonstrating our values through your role
- Promotion of diversity and gender rights
What we are looking for:
- To be able to be flexible, pro active and to be able to adapt to ever changing needs
- Ideally, you will bring previous retail experience, gained at managerial / supervisory level
- Commercial awareness and demonstrable experience of managing a team, volunteers and delivering outstanding customer service would be equally advantageous
- A genuine interest in fashion and charity retail
- Ability to earn trust, motivate, build rapport and provide leadership within short timescales
- High levels of organisation with a proactive approach
- Open and adaptable to change and able to support others through it
- IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheets
If you are someone who is driven, motivated, who puts customer service at the forefront and wants to make a difference...we want to hear from you!
We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.
Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Located in the heart of the community, our shop thrives thanks to the incredible generosity of our loyal customers and the wonderful donations we receive.
Our Stourbridge shop offers a wonderful variety of items, from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge shop also sells a range of pre loved furniture, making it a true treasure trove for shoppers.
More about the role
Blue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales. Our shops are more than just retail spaces—they’re vibrant community hubs that play a crucial role in supporting our mission to care for animals in need.
Our dedicated supporters generously contribute various items—ranging from clothing, books, and toys to household goods, soft furnishings, and a selection of new goods and greetings cards. Our Stourbridge store also offers a range of pre-loved furniture. All these items find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
The money raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
As Shop Manager, you'll be the heart and soul of our Stourbridge store, driving sales, fostering community connections, and ensuring our shop thrives. Your responsibilities include:
- Working towards sales targets and maximising profits.
- Building strong community ties.
- Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride.
- Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards.
- Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers.
- Liaising with our furniture collection and delivery partners.
- Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence.
Now, let's talk about your team. We're fortunate to have a dedicated group of volunteers who are the lifeblood of our shops. Your role will involve recruiting, training, and supporting these amazing individuals to ensure our shop runs smoothly and efficiently.
Our shop is open Monday to Saturday from 09:00 til 17:00. Your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.
Given the nature of the role, there may be some lone working, and flexibility to support other shops when needed is essential. As this position involves handling furniture, we’re looking for someone who is comfortable with physical tasks, including lifting, while working within our strict health and safety guidelines.
We encourage applicants of all abilities, and we'll ensure you're supported with the right tools and training to carry out the role safely.
About you
You'll have a background in retail management, supported by a proven track record of driving sales and exceeding targets. Your leadership and team management skills will be pivotal to success in this role, as you cultivate strong relationships with both customers and volunteers.
Your great organisational skills and meticulous attention to detail will guarantee smooth operations, while your unwavering commitment to upholding high standards of health and safety underscores your reliability and professionalism. Adaptability and flexibility are also essential attributes we're seeking.
Essential qualifications, skills, and experience:
- Retail management experience
- Commercial awareness to deliver sales
- Excellent interpersonal skills and the ability to build strong external relationships.
- Good IT skills and a basic understanding of finance
- Good people management skills
- Excellent customer service skills
It would also be great if you had:
- Full driving licence
- Experience of working with volunteers
- Experience of fundraising
Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can.
We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Claim for professional fees
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
- Personal development programme
How to apply
Click the apply button below and complete the online application process before the closing date Tuesday 8 October 2024 .
We reserve the right to close this vacancy early should we receive an overwhelming response.
An exciting opportunity has arisen for a Senior Estates Manager to join our Estates Team. This role will report into the Head of Estates and Health & Safety.
Staff benefits include, shuttle bus, and more… Read more below.
Role Requirements
The Senior Estates Manager has managerial, professional and technical responsibility for the operational estate team, bringing best practice and professional standards whilst ensuring compliance and regulatory standards are monitored and managed consistently and effectively across the estates function.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: TBC
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Closing Date: 29 September 2024
Interview Date: To be confirmed
Location: Reloved Brum Charity Shop, Harborne, Birmingham
Hours: 37.5 per week
Duration: Permanent
Salary: Retail Band 3, £22,623 - £24,471 per year
DBS Requirement: None
“Happy to talk about flexible working”
Our charity shops raise vital funds for Birmingham Hospice. The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.
Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25. Our flagship superstore in Harborne, Birmingham, Reloved Brum is seeking to appoint a Floor Manager, who will support the Retail Area Manager and Superstore Manager through being responsible for the day-to-day operations of the shopfloor.
In this new, exciting role, you will be responsible for a range of key activities, such as visual merchandising, stock rotation and health and safety. You will supervise and coach shop staff and volunteers. You will drive and maximise sales to meet and exceed targets, ensure the shop is up to brand standards at all times. Additionally, you will be responsible for opening and closing procedures, as well as till operation, making sure that all monies are recorded, secure and banked.
You will always ensure that our customers receive the highest possible standards of customer service, actively seeking to drive customer engagement, seeking feedback to improve the services offered.
We are looking for an enthusiastic; creative individual with bags of personality who puts customers at the heart of their decision making.
If this sounds like the role for you, then we’d love to receive your application. Come and join us in our charity shop like no other!
Requirements:
· You will have a good standard of education
· You will have significant retail experience, and experience of retail management/supervision
· You will have experience in shop merchandising and working within sales targets
· You will be able to provide an excellent customer experience as well as deal with complaints and difficult situations
· You will be a confident communicator and have excellent organisational skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.
STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for a Programme Assistant to join the STEP team. You will play a crucial role in assisting Employment Advisors to provide employment support to refugee clients across the UK.
You will be responsible for:
- Supporting with administration and management of programmes, including regular reporting
- Supporting Employment Advisors with client referrals and other general support
- Assisting with the ongoing monitoring and impact measurement of programmes
- Analysing results and identify trends to use data to drive changes and improve quality of programmes.
- Answering referral phone line
- Supporting referral process and management of referrals
- Eligibility assessments of prospective clients
- Triaging enquiries from case workers and public
About you
We are looking for candidates who have:
- Previous administrative / team support experience
- A high level of administrative skills including a good knowledge of Microsoft packages and databases
- Strong Excel skills
- Excellent attention to detail and accuracy across every aspect of your work
- High levels of efficiency and the ability to prioritise work and meet deadlines
- Ability to use your own initiative and make independent decisions.
- Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.
Interviews will be held on Tuesday 8th October
Bringing life-changing action to people in crisis around the world
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising experience, particularly of increasing income and cultivating supporters. We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.
Remote working may be considered.
Please send an up-to-date CV along with a covering letter
30 hours per week, Monday to Thursday
About the job role
We have an exciting opportunity for an Education Centre Assistant in our Training, Education and Development team at St Joseph’s Hospice.
We are looking for someone who has experience in administration and working in a customer service-focused busy environment.
The Training, Education and Development (TED) Team has been established to promote and deliver high-quality evidenced-based education to external stakeholders and internally to Hospice staff, which will help transform the care of people in the communities we serve and beyond. The TED Education Centre staff provide essential support to the rest of the TED Team and are integral to the smooth running and day-to-day operation of the Education Centre and TED service. They work as a team to cover core duties at all times and essential role specific duties during planned and unplanned absences. The team is co-ordinated on a day-to-day basis by the Centre Manager.
About you
You will need:
- Effective communication and interpersonal skills
- Experience of using Microsoft Office
- Experience of working as part of a team and making day-to-day unsupervised decisions
- Experience of working in a customer services environment.
Where you’ll work
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.
We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For further information, please contact John Ames, Head of Training, Education and Development.
For more details and to apply, click the apply button to be redirected to our website.
Closing date: 8 October 2024
Interview date: TBC
At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging donation and fundraising opportunities.
This is an exciting opportunity to join the team as an Individual Giving Manager, a new role which will grow our income from Individual Giving (including donations, appeals, regular giving, gift aid, in-memory giving and legacies/gifts in wills), across a range of in-person, print and digital channels and campaigns.
The successful candidate will lead and develop the individual giving and legacy team to deliver on specific income targets through a range of activities and develop our Gifts in Wills and In Memory giving opportunities as well as our Mid-and High Level Giving Programmes.
They will also work with the Supporter Care Manager to deliver exceptional supporter care, ensuring that our donors and supporters feel valued and engaged.
Candidates will have previous experiences of working in a fundraising or sales and marketing environment and a proven track record of preparing successful campaigns and programmes of activity.
As an employee of St Nicholas Hospice Care you would receive the following benefits:
·25 days holiday increasing to 29 with length of service (pro-rata if part-time)
·Enhanced Occupational sick pay scheme
·Company pension scheme or continuation of current NHS pension plan (subject to criteria)
·Life assurance
·Access to Blue Light Card scheme with a range of discounts
· Free onsite parking
· Excellent training and development opportunities
· Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
· Opportunities to attend staff social events arranged by our social committee
· Provision of home-made meals available for staff in our onsite bistro
Closing Date: 30 September 2024 at 09:00
Interview Date: 15 October 2024
The client requests no contact from agencies or media sales.
About Us:
At CHAS, we provide unwavering care for children who may die young and their families, at every step on this hardest of journeys. We make sure that no family in Scotland has to face the death of their child alone. Since launching our new Strategic Plan in April this year, we’re embarking on our most ambitious journey yet - one that will transform the experience of children’s palliative care across Scotland for dying children and their families. Joining CHAS now is more than just a job; it’s about making a profound, lasting difference for generations to come.
The Role:
We are seeking a Philanthropy Manager within our Partnerships and Philanthropy Team, aligned to Major Gifts and Trusts.
The Philanthropy team are moving through a period of change and growth which will set this team up to strategically focus their resources and skill where it is most needed, to attract, cultivate and retain strategic philanthropic income.
Reporting to the Senior Philanthropy and Trusts Manager you will be instrumental in the recruitment and stewardship of high-level supporters who will help us expand our networks and further our fundraising propositions.
About you
To be successful in this role, you will have skill and experience in the following areas:
- Experience of relationship fundraising, building and sustaining successful relationships
- Experience of managing income and expenditure budgets effectively
- Exceptional communication and interpersonal abilities
- Familiarity with the philanthropic sector and expertise in fundraising strategies.
- Excellent verbal, interpersonal and written skills with great attention to detail, and an ability to adapt your style according to the audience.
- Managing a diverse workload with multiple deadlines, deliverables and stakeholders.
Why CHAS?
At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible.
We offer
- Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow. CHAS offers flexible and family friendly working. and are happy to discuss working arrangements that work for you!
- Development Opportunities: exposure to a variety of fundraising activities
- Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
- Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.
Further information and how to apply
If this sounds like you, we would love you to apply!
Follow the link below to find more information including:
Full job description
·Full list of benefits
·Contact details to arrange an informal chat with the hiring manager.
·Contact details for support with the recruitment process.
To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.
We expect interviews to take place on Wednesday 9th October.
This post is subject to a Basic Disclosure Scotland check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager
We are looking for new people to join a team for a brand-new extra care development Harbour Place in Workington which offers independent living for people with care needs.
Whether you’re an experienced care assistant or care manager, looking to start a career in care or interested in office-based support roles, why not apply and one of the team will get in touch to discuss the roles we have and what we do. We are also happy to discuss hours of work and shift patterns.
Position: Care and Support Worker (various)
Location: Workington, Cumbria
Hours: Various hours available
Salary: £24,627 to £35,137 depending on the role.
Contract: Permanent
There are various roles available including both Full time, Part time and Relief Work, which gives you more flexibility of the days and times you work so is perfect to fit in around other commitments you may have.
The current roles we have with anticipated start dates in October/November 2024 are:
- Service Manager – £35,137.71 per annum (£36,358.34 is achieved after 18 months successful performance in the role)
- Retirement Living Coordinator – £25,965.21 (£27,112.48 is achieved after 18 months successful performance in the role)
- Income Admin Officer – £25,965.21 (£27,112.48 is achieved after 18 months successful performance in the role)
- Senior Care Officer – £29,635,83 (£30.551.56 is achieved after 18 months successful performance in the role)
The current roles we have with anticipated start dates in December 2024 are:
- Night Care Assistants – £24,627 per annum (pro rata for part time) +10% night shift allowance
- Care Assistants – £24,627 per annum (pro rata for part time)
If you would be interested in finding out more about a particular role listed above, then why not apply and one of the team will give you a call to discuss further and provide an oversight of the job responsibilities for that role. The team are also happy to discuss hours of work and shift patterns.
What you’ll get in return
You’ll be working for a housing association with a difference – enhancing the everyday for all their customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and they need the best people on board to help us.
Benefits include:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- And much more
About the Organisation
One of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent, the organisation are a leading provider of supported housing services, particularly for those affected by homelessness, and has a track record of transforming lives and revitalising neighbourhoods dates back over 90 years, with plans to build over 15,000 affordable homes over the next decade.
The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.
Hours: 37.5 per week
Salary: £39,327 rising to £42,426 per annum with biennial increments
Location: Remote working with travel to Together Trust locations in Greater Manchester and surrounding area and attending some meetings throughout England where necessary.
Leading on Policy and Campaign development of the charity’s policy, your role will be to put forward evidence-based policy recommendations and campaigns and working with the people we support to influence change ensuring that the voice of the people we support is heard and acted on by key decision makers.
Acting as the spokesperson for the Together Trust and the people it supports on policy issues you will be responsible for the following:
- Managing and developing the Together Trust’s policy and campaigns strategy in line with the Trust’s strategic long-term plan.
- Leading on the development of policy priorities with staff and the people we support. Working with them to develop a Theory of Change for the Together Trust. Working directly with the Trust Directors, Trustees and external agencies.
- Representing the Together Trust at meetings with MPs, Councillors, parliamentary groups, select committees to help drive forward Together Trust’s policy and campaigns work.
- Improving the Together Trust’s visibility in UK Parliament by attending sessions, submitting evidence and nurturing networks.
- Reporting on policy, campaigns and participation activities to the Supporting People sub-group, providing updates on activity and progress against key milestones.
- This role has line management responsibilities.
We’re looking for someone who has:
- An undergraduate degree qualification (Level 6 or equivalent), preferably in a relevant discipline with a good understanding of the UK political environment, local and national government structures and decision-making.
- Line management experience supporting team members to achieve their KPIs.
- Experience of using different campaign tactics including recruitment actions and support journeys.
- Experience of speaking at events or representing an organisation in a professional setting.
Benefits
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.
The closing date for applications is Friday 27th September 2024.
This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.
We welcome applications from individuals who have the right to work in the UK. At this time, we are not providing sponsorship for overseas staff.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
Our Business Development Team is integral to the success of our organisation and we are looking for a motivated, driven and proactive individual to join us as a Business Development Manager . You will be responsible for driving our new business strategy, aiming to secure new partnerships across education and raising our profile within Senior Leadership, as well as delivery teams. You will also play a significant role within the Business Development Team to provide both internal and external support, which will be both colleague and customer focussed. The successful candidate will understand the importance of developing an implementing new business strategies. They will be looking for an opportunity to demonstrate their sales and growth mindset within a strong team environment. They will be committed to working within our organisation values, whilst affecting external decision-making through a customer engagement approach.
The main purpose will be:
1. Deliver sales targets in line with business development strategies.
2. Lead the creation and implementation of ‘new business’ engagement strategies within the business development division.
3. Strategically expand the network of centres delivering Leadership Skills Foundation programmes.
4. Develop sales and registrations strategies to grow new business opportunities and maximise our relationships with centres.
Main Duties and Responsibilities include:
1. Create and implement the new business strategy for increasing the number of centres committed to delivering Leadership Skills Foundation programmes.
2. Identify and develop profitable growth opportunities with customers, partner networks and key stakeholders.
3. Collaborate with the Market Development Manager to include emerging programmes in maximising growth and expansion opportunities with centres.
4. Collaborate with marketing and communications colleagues to create new business campaigns and activities.
5. Co-ordinate tactical activities to engage with new audiences i.e. webinars and conferences.
6. Responsibility for ensuring all management information and relationship management insight relating to prospective/new centres is captured.
7. Monitor performance of commercial activities utilising insight systems to prepare reports and forecasts for the Head of Business Development and wider Leadership Team.
8. Conduct regular research and analysis on commercial opportunities to reach new audiences and expand/grow delivery.
9. Work alongside Innovation, Marcomms and Quality Assurance team colleagues to attract, engage and delight customers under the Customer Experience strategy.
10.Alongside the Head of Business Development and Director of Engagement, review, explore and consider future pricing models aimed at increasing the average spend of centres, supporting ‘a whole education leadership offer’.
11.To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.
The Business Development Manager will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.
If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receivng your application.
The client requests no contact from agencies or media sales.
Bid Manager
Full time (35 hours pw) – Fixed Term Contract until June 2025
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,200 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response and Night Time Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
This is an exciting opportunity to join SJA’s Bid Team, managing and producing tender responses across a variety of business areas including Commercial Training, First Aid and Health & Safety Supplies, Events, Urgent & Emergency Care, and other services. The role of the Bid Manager is to support the organisation in achieving revenue targets, business growth and strategic objectives through managing the Bid process and ensuring completion of high-quality tenders within the stipulated timeframes. Every win helps us to support and deliver more lifesaving initiatives throughout the country.
You will maintain and develop a bid library, tender pipeline and supporting processes, sharing best practice and learnings from bids which are won and lost whilst also analysing trends from tenders and recommending improvements or change to optimise the number of bids for which we can tender.
You will be driven and self-motivated with the ability and proven track record in producing high quality and timely tender submissions. A team player with excellent communications and writing skills you will also possess the ability to prioritise, plan and coordinate projects accurately and assess financial risk as an essential part of this role.
Required Knowledge, Skills & Experience
- Experience in managing, writing, or coordinating bids, tenders, proposals, or grants
- Strong project management skills, with the ability to prioritise work to tight deadlines
- Ability to work under pressure, working on multiple simultaneous deadlines
- Understanding of what makes a winning proposal and ability to see a bid through a client’s eyes
- Research and analytical skills to understand the commercial context of opportunities and how we can add value
- In-depth knowledge of tender and proposal processes, with knowledge of public sector procurement an advantage
- Good copywriting skills and attention to detail
- Excellent spelling and grammar
- Influencing skills, to help and advise internal partners at each stage of the tender and proposal process
- Continuous improvement attitude – sharing knowledge and best practice in workshops and training sessions
- Approachable and personable with an ability to build relationships quickly
About the Role
Manage the Bid Management process, ensuring all bid documents meet deadlines and have undergone appropriate levels of scrutiny. Chairing and organising bid kick off meetings with internal stakeholders. You will need to feed the information into the Bid Writer in a timely and organised fashion and ensure all bids are of consistent high quality to meet the customer or commissioner’s expectations.
- You will also, where required, need to lead on writing, creating and preparing expressions of interest, prequalification questionnaires, ITT responses and standalone proposals and presentations working closely with operational/technical specialists within the organisation & ambulance operation to ensure excellence in quality, accuracy and presentation
- Lead on the creation and support bid presentations; including the preparation through to participation of delivery to key decision makers
- Maintain the Bid library working with functions and the operation to collate relevant, up to date supporting information for proposals, ensuring its accuracy and accessibility
- Complete the bid/no bid tool and agree with relevant key stakeholders to ensure any tenders are aligned with both the relevant departments strategy, operational capability e.g. skills, vehicles and capacity
Please see the job description for more detail (this can be viewed on our website or once you click apply)
For all other candidates, or St John Ambulance volunteers wishing to apply please apply below
The closing date for this vacancy is the 02/10/2024 however, we reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.