Customer Care Manager Jobs in Westminster, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Duchenne UK is an ambitious, dynamic and impactful charity. Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012.
DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this.
Since 2012, we have raised more than £27 million to end the devastating impact of DMD. We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of life but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.
Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.
New opportunity to join our team
We have a new opportunity to join our team and build on these achievements. We are recruiting for a Director of Income Generation, who will be a key part of our senior leadership team and play a vital role in helping us achieve our mission.
The Director of Income Generation will work collaboratively across the organisation to oversee and grow all of Duchenne UK’s income streams including fundraising, commercial engagement, and new business opportunities.
The Director of Income Generation will report to the CEO and sit on the Senior Leadership team, working closely alongside the Director of Research and Development and Director of Finance.
Working for Duchenne UK
We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission. Over recent years, our Co-Founders have added high end skills and expertise to the team which has elevated Duchenne UK to be a high profile charity, delivering impact across not only DMD but rare disease.
We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.
We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, staff benefit from ‘Summer Fridays’, allowing them half days on Fridays (pro rata’d for part time staff) to enjoy the long summer weekends.
About the role
At a strategic level this role is responsible for leading on all aspects of income, including fundraising, commercial engagement, and new business opportunities, leading the development and delivery of a bold and effective income strategy to support our organisational ambitions and future sustainability.
The Director of Income Generation will inspire and develop the charity’s income team, taking overall responsibility for setting and achieving income targets for the organisation. They will ensure a collaborative and integrated approach to income generation across the organisation.
The Director of Income Generation will report to the CEO and be part of the Senior Leadership team, working closely alongside the Managing Director, Finance Director and Director of Research and Development. They will line manage a team to support the delivery of the income strategy.
Job Description
Income Generation
- Aligned to the organisational strategy, designing and delivering Duchenne UK’s income generation strategy, establishing a delivery plan to hit targets across a diverse range of income streams, including community fundraising, events, trusts and foundations, major donors, research and development grants and commercial income.
- Oversee the process and systems of managing funders and new business opportunities, including overseeing the charity’s CRM system (Salesforce) to support a high end and holistic approach to the account management of funders and stakeholders.
- Set, monitor and deliver annual income and expenditure targets.
- Attend meetings with funders and prospects, and networking events to uncover new opportunities, including management of Duchenne UK’s Development Board.
- Developing and growing the income pipeline, working closely with the Research and Development team to identify funding for existing and pipeline projects.
- Support the team to develop professional and engaging materials including fundraising proposition, applications, proposals, appeals, pitches and reports.
- Proactively seek-out and identify new trends and developments and make recommendations to Duchenne UK.
- Oversee reporting to ensure the preparation and timely submission of reports on progress on objectives, budgets and targets.
Strategy
- Provide strategic insight and vision both externally and internally as part of the Senior Leadership Team.
- Provide strategic insight and foresight to proactively identify and secure new opportunities.
- Work alongside Board members to maximise income generation opportunities, provide reports and updates where required and support the work of the Finance Committee.
- Develop and nurture an ongoing interest and deep understanding of Duchenne UK’s work so that they can confidently and passionately convey the value and impact externally.
Leadership
- Be an inspiring ambassador for the vision of Duchenne UK and ensure it is reflected in the strategies, outputs and behaviour of the income team.
- Create an income team which is ambitious and passionate about Duchenne UK, providing leadership, coaching and setting priorities and targets.
- Lead the team in their approach to sourcing new business/funding opportunities through bids and pitches.
- Build strong working relationships with our founders, members of the Board, strategic partners and colleagues at all levels, adopting and encouraging a collaborative working approach.
- Provide line management to direct reports, setting and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.
- Ensure all staff receive consistent and motivating direction and feedback to enable them to work to the best of their ability.
- Keep up to date market information and competitive intelligence in target sectors/markets.
- Carrying out any other duties as required; which are consistent with the duties and responsibilities of the post.
Budgeting, reporting and compliance
- Manage the income budget, providing regular reports as required to the Senior Leadership Team, Finance Committee and the Board of Trustees.
- Set, deliver and monitor the income generation delivery plan, ensuring all objectives and KPIs are met and are managed as appropriate.
- Work proactively to identify and monitor risk, working alongside the Compliance and Risk Committee to mitigate risks as part of the wider risk management process.
- Ensure income generation complies with legal and regulatory standards.
- Keep up to date with Charity Commission regulations and guidelines.
Person Specification
Knowledge and experience, a proven track record of:
- Strong track record of meeting income targets in a leadership role.
- Developing and implementing a strategy to generate income.
- Leading, managing and inspiring high performing teams.
- Strategic planning, budgeting and monitoring.
- Fostering successful relationships and partnerships with key external stakeholders.
Skills and Competencies:
- Collaborative working style and excellent relationship building skills.
- Good organisational skills with the ability to prioritise work effectively to meet deadlines and to work autonomously.
- Applying passion and creativity to develop successful funding activities.
- A strategic thinker with the ability to see the bigger picture and make decisions in line with the charity’s needs as part of a team.
- Team management – leading, line management, and developing the income team.
- Target focused and results driven with an ambition to drive activity forward.
- Excellent written and verbal communication skills, including the ability to speak engagingly to a wide range of audiences and to represent Duchenne UK.
- Ability to resolve complex situations and deal sensitively with difference of opinion.
- Enthusiastic, proactive, can-do attitude.
- Discrete, confident and diplomatic.
- An approach which is flexible, innovative and responsive.
- Discrete, confident and diplomatic.
- Ability to consistently demonstrate Duchenne UK’s values.
Desirable
- Charity experience.
- Knowledge of the research and healthcare sectors.
Sound like the job for you? We’d love to hear from you:
Benefits
- 25 days of annual leave + 8 days of public holidays (both pro rata)
- Summer Fridays – half days on Fridays in July and August (pro rata)
- Flexible working policy
- Hybrid working
- Standard Employer Pensions contributions after 3 months
- Team wellness day and team away day
- Training and development opportunities
Terms and conditions
The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the Foundation’s work and working with colleagues on new initiatives.
The organisation’s hybrid working policy is at the discretion of the line manager during the first three months of employment, to support the induction process.
Applying for this job
Please send us a copy of your CV. In addition, please answer the following questions, with a maximum of 300 words per question. You can send us a short film with your answers if you prefer or let us know if you would like to give us this information in a different way.
1. Please tell us why you would like to work for DUK.
2. In the job description, we have highlighted a range of experiences and skills we think we need. Please describe how you have demonstrated three of these. Please give us practical examples. It’s ok to use experiences from outside of paid work, including experiences you may have had in your personal life.
3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.
4. Tell us one thing that really excites you about this role.
Please send us a copy of your CV. In addition, please answer the following questions, with a maximum of 300 words per question. You can send us a short film with your answers if you prefer or let us know if you would like to give us this information in a different way.
1. Please tell us why you would like to work for DUK.
2. In the job description, we have highlighted a range of experiences and skills we think we need. Please describe how you have demonstrated three of these. Please give us practical examples. It’s ok to use experiences from outside of paid work, including experiences you may have had in your personal life.
3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know
The client requests no contact from agencies or media sales.
Job Title: Data Analyst
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Salary on Appointment: £41,400 - £45,540 per annum (earning potential to £62,100)
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy and created new roles to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
- To understand Ramblers’ audience behaviours by analysing customer data
- To design and implement data solutions to drive revenue growth, supporter engagement, membership acquisition, retention and lifetime value from new and existing audiences
- To deliver secure, easily interpreted, and accessible information to staff members and volunteers about the Ramblers members, supporters, groups, walks and accounts.
- Democratise data by ensuring it is relevant, accurate and accessible.
- To create and improve existing processes within the Ramblers through the use of automations and technology to improve staff productivity and produce specialised outcomes.
- To support leadership in monitoring and reporting on the effectiveness of campaigns and initiatives.
Key responsibilities
- Drive the organisation to use data in its operations, using first party and third-party data sources to facilitate more informed and reliable decision making.
- Working in collaboration with teams across the organisation (particularly Income and Marketing) to develop and implement data driven approaches to income generation with a particular focus on quantitative modelling and testing.
- Working with internal Digital and IT teams, ensure information flows between systems (Salesforce, the Data Warehouse, Marketing Cloud etc) in an accurate and timely manner, to ensure our supporters receive the best possible service and we have a full view of their activities when planning our own.
- Ensure our data insights platform provides volunteers with understandable and easy to use information for all aspects of administering their Area(s)/Group(s).
- Lead on developing and improving new processes and automations to save organisational time and resources through digital technology to drive quicker and more optimised outcomes.
- Maintain accurate supporter information in an accessible and secure way through IT systems such as the CRM and Data Warehouse in accordance with data and charity legislation.
- Develop and present modelling an analysis of supporters through more targeted and personalised communication utilising modern statistical analysis techniques.
- Create and maintain processes allowing for self-service of simple or regularly scheduled selections by staff members.
- Develop a robust and efficient audience segmenting and selection process for more complicated selections in a timely manner, considering appropriate targeting, efficient messaging, and other comms activity.
- Work closely with marketing, operations, and other teams to provide data-driven insights and recommendations that inform campaigns, initiatives, and overall strategy.
- Track and report on the effectiveness of initiatives and campaigns, providing actionable insights and recommendations for improvement based on data analysis.
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Required Skills and Experience
- Experience using a modern data reporting tool such as Power BI or Tableau
- Experience in using a marketing automation tool such as Mailchimp and or Marketing Cloud
- Expertise in programming languages such as Python
- Knowledge of SQL and data warehousing
- Excellent communication skills, able to explain technical terms and process in an appropriate way for a variety of audiences
- High capability to deliver and drive organisational or behavioural change, particularly in relation to the use of data to drive better decision making
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
Desirable Skills and Experience
- Experience working with data in the not-for-profit sector
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience of working with volunteers
- Experience in digital marketing/social media reporting, such as Facebook Ads, Google Ads or Sprout Social
- Experience in change management and supporting others to adapt new ways of working
- Experience of working with Salesforce or similar CRM
- A degree in a quantitative field (Maths, Physics, Economics etc) or equivalent experience
The Ramblers promote diversity and welcome applications from all sections of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Early Years Programme Advisor
We are looking for Early Years Advisors to join the team supporting the contract delivery of the Champions programmes.
Maths Champions is an online professional development programme, enabling early years settings to access CPD from their setting without the need to release staff to attend external training. The programme contains a range of evidence based training, reflective tools, resources and support from an Early Years Advisor.
This role offers hybrid or remote working.
Position: Early Years Advisors (Champions Programme) x3 posts available
Location: Huddersfield/hybrid or remote
Hours: Full time, 37 hours per week (with flexibility to allow for evening and occasional weekend work)
Salary: £30k increasing to £32k following probation
Contract: Temporary until July 2026
Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns
Closing Date: 1st October 2024
Interview Date: 15th – 18th October 2024
The Role
You will support the contract delivery of the Champions programmes, ensuring contract milestones are met. The Champions programmes are online professional development programmes designed to support early years settings to drive continuous improvement and increase high standards in early education for children from birth to five years, in line with the organisations mission to promote quality in early years for UK and international customers.
Working closely with other early years advisors, delivery partners, managers and cross teams, you will be responsible for the delivery of Champions programmes.
You will work with the private, voluntary, maintained and independent sectors, and school provision providing advice and support relating to Champions programmes that enable practitioners within nursery settings with practice improvement resulting in better outcomes for children.
About You
Educated to degree level/early year’s teacher specialising in children’s speech, communication, language and mathematical development or equivalent in early years you will have experience of:
- Working in early years, leading practice specifically in mathematical, language, literacy and communication as an early years professional or teacher
- Coaching and mentoring early years practitioners to support practice improvement
- Customer service or related experience
- Multi-agency partnership working
- Developing and securing strong partnerships
- Involvement with early year’s networks or groups
- Product development and review
To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.
About the Organisation
The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an envi
ronment in which early learning and care can flourish.
The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.
You may also have experience in areas such as Early Years, Early Years Advisor, Early Years Practitioner, Early Years Teacher, Programmes, Programme Officer, Maths, Teacher, Teaching, Coaching, Customer Service, Education, Schools.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Head of Finance
We are seeking a Head of Finance to lead a UK Finance team to deliver an effective finance function for the UK’s leading fostering charity and membership organisation.
Position: Head of Finance
Location: Hybrid: home working with regular travel to London, or based in the London office with some home working
Salary: £52,000-£57,000 + London Weighting if eligible
Contract: Permanent, full time - 35 hours per week
Closing Date: Sunday 13th October 11.59pm
Interview Date: Wednesday 23rd October, London
What you’ll be doing:
As Head of Finance you will lead the UK Finance team and advise the Senior Leadership Team and Board of Trustees on matters relating to financial management, as well as providing effective business partnering to key stakeholders across the organisation.
Primary objectives of the role are:
- Lead a cohesive, customer-focused team
- Strengthen financial reporting
- Manage cash flow
- Ensure compliance
- Streamline processes
Who we are looking for:
This is an exciting opportunity for a qualified accountant to help lead and develop a finance function. If you are a confident communicator, with experience of leading a finance team, delivering financial reports (including SORP requirements) and knowledge of charity VAT, we would love to speak with you!
At this point, we hope you're feeling excited about the role and even if you don't feel that you meet every single requirement, we still encourage you to apply.
In return:
- 38 days leave (including bank holidays)
- A range of family friendly and fostering friendly leave options
- Flexible and hybrid working
- Enhanced maternity and adoption pay
- Enhanced sick pay
- 24/7 Employee Assistance Helpline
- Pension and life assurance
- Contribution to eye tests and lenses
- Season ticket loans
The organisation values diversity and welcomes applicants from all backgrounds, particularly under-represented groups. Care-experienced applicants meeting the minimum criteria are guaranteed an interview. Applicants with disabilities can request reasonable adjustments. Job-sharing for all roles will also be considered; please indicate your interest in your application.
Other roles you may have experience of could include; Charity Finance Manager, Head of Finance, Finance Team Leader, Finance Analyst, Senior Finance Manager, Interim Finance Manager, Financial Accounting Manager, Finance Manger etc.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.
STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for Employment Advisors to join the STEP team, working remotely from home, providing employment support to refugee clients across the UK.
You will prepare clients for competitive employment and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of clients such as successful completion of training courses, voluntary and work placements and achieving sustaining paid employment.
This is a fixed term contract to March 2025.
About you
We are looking for candidates who have:
- Experience in successfully supporting refugees into sustainable employment
- Understanding the issues and challenges faced by unemployed people to finding work, including those whose first language is not English
- Experience of providing advice and guidance and supervising a caseload of clients
- Excellent communication skills
- Strong IT skills (CRM database, Microsoft Word, Outlook, Teams) and the ability to work remotely with confidence
- Cross-cultural sensitivity and the ability to work with clients with varying levels of English
- Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
As this role has contact with vulnerable groups, it is subject to a satisfactory Disclosure and Barring Service (DBS) check and references.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
Please upload your CV and a covering letter which outlines why this role appeals to you and the skills you have that will help you excel in this role.
Interviews will be held remotely on Thursday 26th and Friday 27th September
Bringing life-changing action to people in crisis around the world
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Overview of Go-Forward:
This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.
We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.
Main Tasks:
To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:
1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.
2. Administration of courses and programmes
a. Maintain lists of participants and volunteers, including attendance logs
b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress
c. Produce and distribute regular updates to both volunteers and programme participants
d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs
e. Assist with recruitment and onboarding and on boarding of new staff.
f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).
3. Administration of grant applications
a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.
b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.
c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent
4. Administration of Board and other internal compliance processes
a. Meet with the CEO weekly to review the overall performance and objectives of the charity.
b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.
c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.
d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.
e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.
f. Prepare and send out personalised birthday and celebration cards to young participants.
g. Look for opportunities to create, develop and streamline existing office systems.
h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.
i. Maintain and develop clear and full electronic and physical filing systems.
j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.
5. Administration of external communications
a. Update and review the communication channels, via website or social media fortnightly.
Please submit your CV and 1 page covering letter explaining why you would be a perfect fit for this role
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Introduction
Nightingale Hammerson cares for over 250 residents, tailoring our approaches within our residential, nursing, dementia, respite, and palliative care teams. We are enormously proud of our homes, with our South London home, Nightingale House, rated 'Outstanding' and our North London home, Hammerson House, rated 'Good' by the Care Quality Commission (CQC), in its first year of opening.
As our Community Engagement Executive at Nightingale Hammerson, you'll be at the heart of our efforts to connect with and support the Jewish community. Your role will involve spearheading community initiatives, organising impactful events, and managing key administrative tasks.
What will your typical day involve?
You will collaborate with Jewish communities and synagogues, orchestrating and overseeing community events, and managing related clerical tasks. You will also be responsible for liaising with external agencies and assisting in the production of departmental reports.
Your day-to-day responsibilities will include contributing to educational and research projects, delivering exceptional customer service, and enhancing departmental systems and processes. Upholding Nightingale Hammerson’s values, maintaining professionalism, and ensuring confidentiality are crucial aspects of your role.
In addition, you will manage telephone and email inquiries, foster positive relationships with colleagues and visitors, and occasionally work evenings and weekends to support events.
Who are we looking for?
We are seeking someone with A-Levels or equivalent qualifications and a genuine interest in improving older people’s lives. You should have excellent, caring communication skills and a good understanding of Jewish culture. Strong literacy and numeracy skills are required for creating written materials and handling data. Proficiency in office procedures and IT skills (Word, Excel, PowerPoint, and video calls) is essential. Experience with database management is a plus, and you should be able to work flexibly and independently.
Experience in healthcare or education settings is also desired. Prior experience in a similar role, along with project management skills, is advantageous, especially in supporting service developments from initial stages to full implementation.
What is in it for you?
- Car parking on site (Nightingale House)
- Transport from East Finchley Tube Station (Hammerson House)
- Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
- A friendly, supportive, team working environment
- Highly competitive rates of pay
- Training & development opportunities
- Flexible working patterns
- 25 days including bank holiday annual leave, increasing over time
- Subsidised staff restaurant (Nightingale and Hammerson House)
- Refer a friend bonus scheme (T&C applied)
- Cycle to work scheme
For more information on our benefits, please click here.
Hours
Full-time 37.5 hours a week
Salary
£27,000 - £29,000 (FTE) per annum
Apply Now
If you meet the above requirements, we’d love to hear from you!
It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.
Values
Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Agencies
No Agencies, please.
Safeguarding
Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.
Sponsorship
This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points-Based Immigration System.
Please do not apply if you require sponsorship.
Diversity
We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
·Do you have experience of implementing a fundraising strategy in line with the ambition of an organisation?
·Do you have knowledge about fundraising in the arts sector, including best practice, trends, opportunities and challenges?
·Do you have experience of working collaboratively with colleagues across different areas of an organisations operations i.e., finance and education?
·Do you have experience of working with a CRM system to support your workflow and track progress as well as record financial data?
·Do you have previous experience of writing successful Trusts and Foundations applications?
·Do you have knowledge of GDPR, data protection and fundraising compliance?
·Do you have line management experience?
If you have some or all of the experience mentioned above - we would love to hear from you!
Matthew Bourne’s New Adventures is an award-winning, ground-breaking British dance-theatre company, famous for telling stories with a unique theatrical twist. Since 1987 New Adventures has changed the popularity of dance in Britain, creating works that have altered the public perception of what is possible when it comes to telling stories without words.
New Adventures is a charity, and its principal funder is Arts Council England. As well as producing award-winning productions which dazzle audiences across the globe, New Adventures is committed to playing a meaningful role in diversifying the dance landscape for future generations. The company’s Take Part work reaches thousands each year through transformative workshops and masterclasses to schools and communities across Britain; the company’s many strands of talent development work nurture the best emerging talent from communities across the UK, springboarding them into our company and the wider sector.
The Head of Development will support Matthew Bourne’s artistic vision by leading on the development and delivery of the New Adventures Fundraising Strategy to maximise voluntary income, particularly through Trusts and Foundations and Major Gifts. The post holder will work proactively to identify, cultivate engage and maintain excellent relationships with new and current donors and supporters as well as supporting the cultivation and stewardship of Corporate Supporters.
Position: Retail Lead (Charity)
Hours: Full time (35 hours per week)
Contract: Fixed term contract for a period of 2 years
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely
Salary: Starting from £39,717 per annum plus Car Allowance and excellent benefits
Salary Band and Job Family: Band 3*, Charity
*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We are looking for a driven and passionate charity retail professional who is able to realise our exciting growth plans. The MS Society is embarking on an ambitious programme of charity shop growth and the right candidate will be instrumental in making our vision a reality. We’re very excited about what MS Society Retail is going to be doing in the next 2 years.
You’ll be an experienced charity retailer, with significant experience in managing and leading a diverse team. You’ll understand the key drivers behind charity shop success and how to optimise the MS Society’s retail portfolio to deliver that success.
You’ll be a confident speaker and presenter, bringing our business plan to life and inspiring our staff and volunteers to deliver our goals.
Importantly the right person for this role will be a committed charity retail fan, excited about the whole sector and the opportunities it offers to improve the MS Society’s income and engagement with the public and MS Community.
Please note this is a fixed term contract for 2 years.
Closing date for applications: 9:00 on Friday 27 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
INTERESTED?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
Specialist Registration Coordinator
£29,645 to £32,553 pa, plus excellent benefits
London (including flexible working)
The College is seeking to expand our support for psychiatrists as they progress through their career and are recommended onto the General Medical Council’s Specialist Register. This role is an exciting opportunity to develop the College’s strategy to particularly support those psychiatrists seeking to enter the Register through equivalent routes, but also those who work and train with the UK NHS system.
The successful applicant will be the key point of contact for staff, members and external partners, representing the College at key stakeholder meetings and events on this important regulatory responsibility. They will be great communicator, with excellent presentation, administrative and relationship management skills, able to devise and implement innovative solutions and improvements to existing systems and ensure an excellent level of customer service for our membership.
Working collaboratively and flexibly within a busy, dedicated, and enthusiastic team, you will engage with psychiatrists at all stages of their careers from medical student until retirement.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 10am, 23 September 2024.
Interviews: 7 October 2024.
We are looking for a proactive, experienced Data and Operations Senior Officer to oversee our data operations and support Bliss to raise more money to help babies born sick and premature.
Role Summary
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.
Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a confident data specialist with experience of overseeing effective, efficient data systems and processes to join our enthusiastic and passionate Fundraising department.
Terms
- 21 hours a week
- Hybrid (One day worked per week in the Bliss office, London Bridge (Tuesdays preferred)
- Salary: £35,000 FTE (prorated to £21,000)
- Permanent
This is a fantastic opportunity for someone to take ownership of Bliss’ data operations, helping to support our Fundraising department – and the wider organisation – to make the best use of our CRM systems, supporter data, and internal resources to raise more money and reach more families. This role will act as Bliss’ internal subject matter expert for all things data, and will line manage the Data Officer. They will be responsible for the efficient import, export and analysis of Bliss’ data, and will support teams across the organisation to better use of their data to meet their objectives.
The ideal candidate will be able to demonstrate the following skills and experience:
- Experience of overseeing data operations and CRM use within a charity fundraising context
- Significant experience of designing, implementing and documenting data processes, ensuring that data is accurate, easy-to-use and secure
- Experience of improving processes to make the best use of staff time and resource
- Demonstrable understanding of different approaches to fundraising, and how effective use of data can support them
- Confidence working with colleagues across the charity – particularly in Fundraising, Finance and Digital – to design processes and ensure compliant, effective use of data
For more details please view the job description and person specification attached to this advert.
How to apply
Interested applicants are requested to submit the following documents
- Your CV (please ensure this does not include your age, gender or any other personal characteristics)
- Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview
Recruitment Timeline
- The deadline for applications is Monday 23 September 9am
- First round interviews will be held virtually (via zoom) w/c 23 September, with second interviews in person at our London Bridge office in shortly after.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Charity People is delighted to be partnering with My Life Films to recruit for a Head of Marketing and Communications to join their small team in a critical role.
An award winning charity, My Life Films uses film and TV to enrich and support the lives of people affected by dementia. Known for their life story film service and for My Life TV, a specialist on demand streaming service with curated content designed to improve wellbeing, the organisation's programming is designed to enable people living with dementia to feel stimulated and connected to the world, improving their mental health and supporting their essential care.
As Head of Marketing and Communications you will lead marketing activity across the organisation as a whole, with a particular focus on helping to significantly scale up awareness, reach and impact of My Life TV in professional care settings.
Head of Marketing and Communications
Contract: Two year fixed term contract
Hours: The role is offered on a full time (37.5 hours per week) or four day a week basis with flexible working patterns also considered
Salary: £40,000 to £42,000 per annum
Location: Hybrid - the role is home based with two days per week in the London office (currently in Richmond but will be moving to Central London in January 2025)
Closing date for applications: Applications are being considered on an ongoing basis
Specifically designed to support the cognitive needs of people living with dementia, My Life TV can be used by individuals and their families at home as well as in care homes. As Head of Marketing, you will lead on the implementation of marketing strategies that contribute to Care Home-facing activity as well as broader strategic plans. With ambitious growth targets, marketing activity will be focused around increasing channel subscribers and building long-term relationships with care homes.
Main responsibilities within the role will include:
· Creating a well-defined and focused marketing plan to enable the effective delivery of organisational vision and strategy for growth
· Effectively implementing all marketing activities, with a particular focus on executing B2B campaigns to encourage growth in care home subscriptions to My Life TV
· Ensuring brand proposition and positioning for My Life TV is clear, consistent and effective
· Oversight of all external communications for the charity, including Press & PR, content creation and management of our social media channels, email marketing, updating and managing our website and all marketing collateral as needed
· Participating in industry events and marketing activities including care home shows, learning events, or conferences
· Working with the Business Development Manager to implement a customer experience journey from lead generation through to the onboarding stage
· Working with the Head of Content to ensure customer service support builds excellent customer relationships, and there is a positive ongoing customer experience
· Working with the Fundraising Lead to ensure communications with funders, corporates and other charity partners is aligned with broader marketing activities
· Ensuring strong identity and brand alignment across the organisation
· Effective management of the marketing budget
· Effectively sourcing and managing freelancers, sub-contractors and other service providers as needed
This role will suit individuals with a blend of skills and experience including the ability to work both strategically and operationally within a small team with an entrepreneurial spirit. We'd love to hear from people with the following skills and experience:
· Multi-disciplinary marketing experience across a range of disciplines e.g. digital marketing, comms & PR, direct marketing etc. You don't have to be an expert in all - but understand how they work together to deliver a strategy
· Experience building a marketing strategy, and implementing the necessary systems and processes to enable its effective delivery
· A strong track record of delivering effective multi-channel campaigns, working to fixed timelines and budgets
· Excellent written and oral communication skills including the ability to write compelling copy for a range of different audiences - the care market, partner organisations in the dementia field, and the wider public
· Strong team player - able to work effectively within a small multi-disciplinary team
· Excellent IT skills, ideally including previous experience using sales CRM software
· Strong people skills, with an ability to relate positively to, and engage with a wide range of people
· Experience working alongside business development teams to make sure the marketing and sales processes are aligned
· Ideally you would have experience working in a B2B context, a start-up environment or in a similar context to the care sector
The team at My Life Films is passionate, empathetic and works with integrity. If that sounds like you, you are encouraged to apply even if your experience doesn't precisely match the job description. The organisation is also open to requests for part-time work and will facilitate this wherever they can.
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about volunteers and looking for your next role? Great Ormond Street Hospital Charity is recruiting for a Senior Executive – Volunteering and Operations to play a pivotal role in transforming the Charity Hub at Great Ormond Street Hospital.
This role is based at the Charity Hub at Great Ormond Street Hospital for 5 days per week. There is no remote/hybrid working available for this role.
You will be an employee of the Charity.
Salary
The salary for this position is £35,051 and is a 6 month fixed term contract.
Key Responsibilities
As the Senior Executive – Volunteering and Operations, you will take on a varied role at the Charity Hub, including:
- Transforming the Charity Hub at the hospital into a vibrant and welcoming space.
- Overseeing the recruitment, onboarding, training and daily management of Volunteers and Charity staff.
- Ensuring that the Hub serves as a dynamic space, offering essential information for all and providing engaging activities for patients and families, so they can learn more about GOSH Charity.
This is the ideal role for someone who wants a role with impact and to make their mark on the Charity Hub.
Some of the key goals this role is working towards include:
- Expanding the Hub’s opening hours.
- Integrating the Hub into the hospital environment.
- Developing a comprehensive activity calendar.
- Building relationships with key hospital stakeholders.
Skills, Knowledge and Expertise
We are seeking a friendly, approachable individual with strong organisational skills and attention to detail. The ideal candidate will have:
- Previous experience in volunteer management.
- Excellent relationship building and effective communication skills.
- Proven ability to multi-task, work in a busy hospital environment, and think quickly to problem-solve.
- High emotional intelligence and resilience.
- Strong administrative skills.
- Happy to do moving and manual handling as part of the role.
- Proactive and organised with attention to detail.
Please refer to the full job description below for more information.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete.
Closing Date: 8th October 2024
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site.
As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
Reporting to: Area Manager
Location of work: Flexible. This post holder will be based at home but daily travel to schools or other establishments within your allocated local area will be required including some early morning breakfast visits. The role will require irregular travel throughout the UK with minimal overnight stays.
Contract type: 4 days / 28 hours per week term time only, although part time / flexible hours may be considered. This role will involve early morning breakfast visits to schools or other establishments which you will need to be able to attend. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £31,500 FTE (Pro rata to £22,050)
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time at Magic Breakfast, as we have expanded our team to meet the challenge of ending morning hunger for now, and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery team is responsible for ensuring the delivery of our breakfast provision. As Engagement Partner, you will work with relevant partners (schools, local authorities, parents, parent councils) to ensure that breakfast provision is optimized, encouraging reach and providing education on relevant topics.
KEY RESPONSIBILITIES:
Pipeline development and cultivation:
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To develop a relationship with the supported schools in their respective area, to enable, preserve, embed, enhance and extend stigma and barrier free breakfast pron.
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To educating and engage with the wider school community, including teachers, parents and children and young people on the importance of breakfast and implications of hunger as a barrier learning through various means including assemblies, staff meetings, online events and regional events throughout the academic year.
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To engage with the wider community to advocate for the importance of breakfast, the work that we are doing in existing schools and to support our campaigning and advocacy strategy and plans.
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To develop brand awareness in schools and local communities in line with our marketing strategy
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To support the recruitment of new schools with launching new breakfast provisions, adapting to the requirements of the school and children and young people, and advising on best practise
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To support any media requests as directed through the Policy & Engagement team
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To capture and report on “storytelling” to enable the organisation to utilise qualitative data to support external communication
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To explore, share and deliver on new engagement ideas across the department and organisation
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To enable, support and feedback on new ways of working, trials and innovations
General:
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By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working.
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By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do.
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By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach.
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By working collaboratively across the organisation to build good working relations.
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By adhering to all Magic Breakfast policies and procedures.
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By ensuring everything is compliant with current legislation, policies and procedures.
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By undertaking any other duties commensurate with the role.
PERSON SPECIFICATION
Skills and abilities
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Possess excellent communication skills, organisational skills and stakeholder management capabilities.
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High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM
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Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.
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Good use of judgement in terms of when to escalate and when to delegate.
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Confidence in using Microsoft Word IT packages.
Knowledge and experience
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Engagement with multiple stakeholders, both internal and external, delivering presentations, assemblies, engagement events, both in person and online.
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Experience of customer support and an understanding and experience of influencing and making the case for change.
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Experience of working against targets.
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Working remotely with multiple customers and stakeholders.
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The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences.
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Familiarity with the UK charity market and fundraising trends, techniques and best practice.
Other
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Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.
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Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.
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Embody the charities values, behaviours and ways of working.
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Demonstrate positive mindset, flexibility and openness to agile working and change.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please click below for our job pack
APPLICATION PROCESS
While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background.