Customer Care Manager Jobs in Westminster, Greater London

About the role:

The Gray's Inn Road supported accommodation project is a 16-bed short stay accommodation service which holds a critical position in the endeavour to address rough sleeping in the London Borough of Camden. The service, funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, in partnership with One Housing Group and Camden council aligns with the strategic vision to make rough sleeping rare, brief, and non-recurrent in Camden. Although there is not a defined maximum stay, the service is designed to be a ‘short stay’ project and will aim to move people on into suitable housing options after 3-6 months.

As a resettlement worker you will provide flexible housing related support to vulnerable clients across the service. Clients within the service will often be experiencing multiple disadvantages, including substance misuse, mental and physical health issues and contact with the criminal justice system.

The resettlement worker will need to be resilient, innovative, flexible and creative, working alongside support workers to support clients in becoming move on ready. You will also need to be able to facilitate appropriate move ons from the service by identifying tailored move on support for each client dependent on their support needs, which will require knowledge of housing pathways.

The resettlement worker will be expected to develop strong relationships with housing providers, including private rented sector landlords.

About you:

• A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
• A good understanding of the housing pathway to ensure effective and suitable move on options are offered to clients. This includes an understanding of the private rented sector market and ability to broker safe and affordable Move-on options.
• A proven ability to create and deliver SMART Resettlement action plans with clients through high quality risk and needs assessments.
• A working knowledge of Housing Management as applied to a residential setting, and / or client’s move on accommodation.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payments.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 20th October at Midnight 

Interview date: Wednesday 30th October via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Purpose of the Job
The Dad Matters coordinators deliver a range of universal and targeted interventions aimed at male parents in the First 1001 Days. They support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways.

The post holder will:

• Build on the Home-Start Haringey, Hackney and Waltham Forest foundation of peer support by engaging and supporting dads in one to one and group situations.
• Ensure that parent – infant relationships are a thread through every relationship and conversation with dads.
• Raise awareness of the risks of poor mental health for fathers and their families during the perinatal period
• Raise awareness of the impact on fathers of caring for a partner affected by perinatal mental health issues 
• Develop the Dad Matters volunteer role
• Develop close links with other health and voluntary agencies
• Facilitate regular consultation with fathers through outreach and focus groups

Main Responsibilities

Support to Dads

The post holder will provide individual and group support to dads during the perinatal period.  This will involve the following: 

• Meeting dads at ante-natal clinics
• Facilitating or co-facilitating ante-natal Dad Chats in person and online
• Supporting the developments of support offered to dads with children on NICU and those with partners in receipt of care from Perinatal Mental Health teams, Adult Mental Health, IAPT and Parent Infant Mental Health teams
• Signposting and supporting access to other services as appropriate
• Undertake designated responsibilities to safeguard and promote children’s welfare
• Ensure equality of opportunity, fairness and diversity in all aspects of work
• Facilitate regular consultation with fathers in order to ensure that all resources are targeted appropriately

Promotion & Awareness Raising:

• Maintain up-to-date information for dads and make this available through the Dad Matters website and a range of social media

• Engage dads through social media, self-referral and email.
• Ensure the integrity of the Dad Matters Brand when engaging dads and professionals.

Recruiting & Managing Volunteers – this will involve:

• Promoting, developing and delivering volunteer recruitment campaigns
• Recruiting, selecting and preparing suitable volunteers

• Arranging and co-ordinating volunteer activity in person and online
• Providing support and supervision for volunteers engaged in working with dads

• To provide further training for Home-Start Haringey, Hackney and Waltham Forest home visiting volunteers as appropriate

Monitoring & Evaluation:

• Support the evaluation of the impact of Dad Matters
• Ensure accurate and relevant record keeping and data collection

Working in Partnership

• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health teams, Midwifery, IAPT, Perinatal Teams,  Adult Mental Health, Health Visiting and other VCSE groups
• Networking appropriately within the community
• Delivering/co-delivering training to multi-agency colleagues as appropriate

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.

Application Deadline: 23:30pm on 31st October 2024
Interviews will commence week of 11th November

We are looking for someone on a 2 year fixed term contract to support CCT, as we engage in a programme of significant digital change, with our core information management systems under active review and development. The complaint processing of personal data is fundamental to delivering our business objectives and will be a crucial deliverable for our Digital Transformation Programme.

The Compliance officer will be instrumental in ensuring CCT complies with best practice in relation to the storage and use of people’s personal information, ensuring compliance with the relevant GDPR regulations and will also be responsible for ensuring that the CCT’s policies and procedures are compliant with the relevant Government Functional Standards as well as following good practice in relation to its governance policies and procedures.

The post holder will work with every team, at all levels across CCT, to help embed a risk-based approach to data protection and decision-making, championing both the intent of data protection law and effective operational outcomes; adopting best recommended practice where there is ambiguity about minimal compliance requirements.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 8th November 2024.

The interviews will take place in Northampton on 18th November 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

QuarterFive are delighted to be partnering with The Orpheus Centre, which supports young disabled adults to live and work as independently as they are able. They do this through developing their confidence and independent living skills, using arts-based, bespoke learning, work experience and supported living programmes delivered from their base in Surrey. All of their learners are learning disabled and some are also physically disabled.

The Orpheus Centre is located at a beautiful converted farm that provides teaching and performance spaces and self-contained accommodation. However, their success in enabling these young people to thrive means that they are over subscribed every year and have outgrown the current facilities.

The capital appeal will convert a building next to the Centre to allow for more learners to enrol, in particular more learners with more complex needs. Currently, the quiet phase is projected for 2024-2027, with the build phase being projected for 2027-2029.

The Head of Capital Appeal will sit on the SMT, reporting to the CEO, and be responsible for leading a small team of fundraisers also dedicated to raising funds for the build. While there will be a team to support, the Head of Capital Appeal will spend most of their time personally fundraising as well. There are existing opportunities, including a well-connected President (also the Founder), a Capital Appeal Committee which will be set up, and an existing pool of donors. A focus on new business, however, will also be crucial for the success of the project.

As Head of Capital Appeal, you will: 

• Develop, implement and monitor the private and public phases of the capital appeal strategy to enable the Orpheus Centre to meet the appeal target
• Establish a high performing capital appeal committee of volunteers to cultivate and steward potential significant donors
• Deliver target income from a range of sources, primarily major donors, trusts and foundations and statutory sources, but not discounting other viable income streams
• Personally secure significant major gifts for the capital project
• Design, recruit and lead a team of fundraisers to support on fundraising for the capital project
• Research and identify potential funders for the capital project
• Work closely with the build project team, to ensure clear communication between the funding and the building of the project
• Provide timely reports for Senior Management Team and Trustees to facilitate effective cash flow management and decision making

Ideal skills and experience:

• Significant experience in a senior high value fundraising role
• Demonstrable experience of securing 5- and 6-figure major gifts
• Extensive track record in working with trusts, major donors and statutory funders
• Experience of line managing teams of fundraisers
• Ability to adapt to different audiences, including donors, senior volunteers, team members, learners and all colleagues in the wider organisation
• Experience in managing senior level volunteers and fundraising committees
• Understanding of disability language and issues
• Ability to demonstrate an appreciation of the arts

Benefits include:

• 30 days annual leave in addition to bank holidays
• 6% employer pension contribution (5% employee contributions)
• Enhanced maternity leave
• 5 days paid sick leave in a rolling 12-month period
• 3 days paid time off for dependents per year
• Free staff lunches
• Employee Assistance Programme

Interviews are scheduled for Thursday 7th November (on-site). If you require any reasonable adjustments, or have any questions/require flexibility regarding date/time, please contact Emily Birch at QuarterFive. 

The Orpheus Centre are committed to advancing equality of opportunity, respecting and celebrating difference, eliminating discrimination, harassment and victimisation and fostering good relations between all who work, learn or use our services. We want to ensure we recruit the full diversity of people at Orpheus and all are able to reach their full potential.

Orpheus have five Diversity and Inclusion Champions: BAME, LGBTQIA+, Ability/Disability, Wellbeing, Family, and Menopause. Throughout the year, they work with staff to promote a positive environment and culture, so all can bring 100% of themselves to work.

The Orpheus Centre is proud to be a disability confident employer. They have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for an interview.

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Harris Hill are delighted to be working with a national charity to recruit for the Senior Fundraising Operations & Prospect Development Executive in order to support the implementation and management of the charity’s world-class fundraising operations model and working with the charity internal teams to review and improve key processes and policies which support the organisation fundraising activities.

As a Senior Fundraising Operations & Prospect Development Executive you will:

• Manage prospect research subscriptions, acting as account manager as needed and liaising with internal and external stakeholders to review these as needed, in line with agreed budget.
• Provide research to identify new high net-worth prospective donors and give insight on existing donors (individuals and organisations) who have the capacity and propensity to donate at a high level. Make evidenced recommendations on the type of approach and levels of ask to maximise income.
• Deliver a range of research including data mining and cold prospecting, qualification, in-depth profiles, network/stakeholder mapping, event guest list prospecting and briefs.
• Work with key stakeholders to identify new ways of working, enhance and improve fundraising operations processes and systems and support the management of central process resources.
• Support the management of the processes which underpin our prospect identification, qualification, and development. Working with teams to ensure the records are updated and accurate.
• Assist with the reporting on team performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit.
• Support the management of the wider team’s prioritisation process and ensure information is available for periodic reviews.
• Where required support the implementation of a new Customer Relationship Management (CRM) system.

To be successful, you must have experience:

•Previous experience working within a fundraising operations role or similar field (supporter care, data, insight, or prospect research).

•An understanding of the role of fundraising operations within a charity environment.

•Previous experience in driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.

•Understanding of what good supporter (or customer) experience and stewardship looks like and the role it plays.

•Proficiency in using relationship management databases and an understanding of data management best practice.

•Desirable previous experience in using CRMs (Customer Relationship Management) or other data analysis tools to create reports, prospect supporters and monitor KPIs.

•Developed knowledge of Microsoft Office programs, in particular SharePoint, Word, Excel, PowerPoint, Outlook, and an understanding of how they can be used to improve processes.

•Knowledge of prospect research strategies, specialist tools and techniques and the role it plays within a fundraising context.

•Experience in identifying and qualifying potential new high-value funding prospects, including major donors, corporate partners, trusts and foundations.

•Experience in providing high-quality in-depth prospect research, including full profiles and due diligence assessments.

Salary: £30,000 - £40,000 per annum

Contract type:Full-time, permanent

Location- London , hybrid, flexible travel to the office

Closing date: on rolling basis

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Us: 

First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more. 

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential. 

We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets. 

Join us in our mission to transform lives and help create a Britain free from poverty! 

We're looking for an experienced, creative, and passionate Senior Youth Worker to join our amazing team at Peer Power Youth. You'll be responsible for leading, delivering and evaluating young people’s involvement in our creative ‘voice and influence’ projects, where you will co-create and work alongside young people in secure settings and the community. You will also have the chance to lead on a specialist area of work within the team.

You’ll be working alongside Youth Worker colleagues to develop strong, trusted and caring relationships with a cohort of young people, and you will ensure that activities are co-created, creative, safe, inclusive, and develop the skills and expertise of the young people involved. This is an exciting role where you'll be out and about working right alongside young people and colleagues to make real change both on an individual and system level!

The Director of Fundraising and Communiations will play a pivotal role in the delivery of the Foundation’s 2023 – 2026 Ready for Business organisational strategy and our ambition to reach one million women entrepreneurs by 2030, significantly scaling income generation and building the Foundation’s profile. The postholder will be a member of the Foundation’s Senior Leadership Team (SLT), along with the CEO, COO, Director of Programmes and Impact, and Finance Director.

We are seeking an individual who will excel at bringing creative and ambitious growth plans to life and has strong leadership and communications skills. The Director of Fundraising and Communications will have significant multi-income stream experience and will lead the development of a new income generation strategy to drive fundraising activities across philanthropic donors, corporates, family offices, foundations and institutional funding, maximising ROI and creating a sustainable organisation. You will continue to build the profile of the Foundation with key audiences, managing the Foundation’s brand and reputation and positioning the organisation as global experts in women’s entrepreneurship.

Benefits

• A fantastic package of 28 days of annual leave (which excludes bank holidaysbut includes three days to be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’sindividual perspective and voice and all team members are able to contribute to our strategic planning.
• Professional development, with career growth built into each staff member’sannual plan and a wide range of skills-building and learning opportunities provided.

Our values

• Women entrepreneurs at our heart: Without women entrepreneurs we wouldn’t exist, so it is vital we put their experiences, perspectives and passions at the heart of what we do and how we do it.
• Feminist first: We proudly follow feminist leadership principles, building an inclusive environment where everyone feels they belong.
• Great to work with: We care. We are experts. We always seek to deliver high-quality work and results. We are positive and professional, and always operate with integrity.
• Dynamic and entrepreneurial: The essence of entrepreneurship is creativity and innovation. We harness this spirit of courage, embracing opportunities and making bold moves to achieve our mission.
• Powered by knowledge: We seek data to understand and share. We nurture a culture of enquiry and positive challenge. We look outward and encourage dialogue and exchange

Membership Services Assistant
Advancement
Full-time
Permanent
£28,144 per annum
Application Deadline: 12pm (midday) on Monday 28 October 2024

The British Museum is seeking a Membership Services Assistant to join the Advancement department. The main purpose of this role is to deliver excellent customer care to Members and provide administrative support for the day-to-day running of the Membership Office.

Key areas of responsibility:

• Accurately process all new Membership applications, renewals, gift aid declarations, payments (including direct debit), event ticket applications, postal applications and donations to agreed procedures and service level standards.
• Deal with all general enquiries and correspondence, on the telephone, in writing or by email to agreed standards and procedures, escalating issues as necessary.
• Ensure data integrity is maintained, accurate data recorded and data processing protocols are adhered to at all times. Handle other relevant data processing and administration as required.
• Support the administration and organisation of Members' events as necessary and where necessary attend events outside of general working hours (TOIL will be given).
• Support the Membership Services Manager: Member Relations and Membership Services Coordinator: Member Relations as necessary in other tasks and duties related to customer care of Members.

About you:

• Educated to GCSE level or equivalent; English and Maths essential
• Experience of dealing with the public and diffusing difficult situations
• Excellent telephone manner and strong written correspondence skills
• Evidence of excellent customer service skills with experience in direct customer service, e.g. retail, reception, public affairs
• Experience of using CRM Databases or similar software and capable user of Microsoft packages
• Accuracy in data entry and excellent attention to detail
• Proven organisational and communication skills
• Ability to evaluate and improve repetitive tasks and procedures
• Enjoys working with people, as well as in a busy office environment while taking responsibility for a variety of tasks

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Forcesline is SSAFA's frontline telephone service handling both day-to-day and more complex enquiries from the Forces community.

This role is to respond to contact made via the Forcesline helpline, which provides a welfare support service for serving, ex-service personnel and their families.  Enquiries include requests for information, practical assistance and emotional support.

About the team

You will work with a great team of advisors who are both experienced and skilled. Their experience covers former Samaritans, Pastrol Care, Social Work and Police Despatch Calling. As a team they learn and support one another.

About you

You will have had experience in delivering welfare support to others, and ideally this has been gained through a helpline. You will also need to be technically competent as most of this work will be done virtually through digital means.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Sunday 20 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Do you want a job where you can really make a difference?  Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from a competitive remuneration package, including: 

• 25 days holiday plus bank holidays 
• Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail 
• Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff 
• A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers 
• Season ticket loan 

Closing date: 6 November 2024

Interviews will take place on Monday 11th and Tuesday 12th November.

However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.  We reserve the right to close this vacancy at any time.

About the role:

Working within a passionate team providing an effective, high quality support service to address the presenting needs of clients with complex needs in relation to poly substance misuse, mental health, and a wide variety of associated issues (including: street activity, offending, physical health, background of complex trauma.)

The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. Project workers will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.

Project workers will need to be resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. There will be an element of housing management work with the expectation that clients manage a successful tenancy before moving on to more independent housing.

The Project Worker role be required to work a rota inclusive of early, lates weekends, on average one weekend in four.

About you:

• Resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. 
• Passionate about supporting clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment.
• Demonstrable experience of working with people experiencing mental health problems and other complex needs.
• A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payments.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd November at midnight

Interview date: Wednesday 13th November via Microsoft Teams 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our current corporate partners and their employees are amazing and make an incredible difference to the work TCV can deliver across the UK. We are looking for someone special to help TCV develop and implement a new way of working with our corporate partners.

This is an exciting time to join TCV and the partnership team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile.

Working with the Corporate Partnership Manager, you will focus on developing our high value corporate partnership investment and our corporate sponsorship program.

You will lead on developing and bringing to life this new approach for TCV in how we work together with our corporate partners - enabling us to connect even more people to green spaces.

Ideally you are already working or have worked in the charity sector and are able to demonstrate experience in managing and or developing corporate partnerships.

You should be confident in your ability to prospect new partnerships and, utilising your previous knowledge and experience, you will lead on identifying and creating a pipeline of corporate partners to contact, whose values and strategic objectives clearly align to TCV.

You will create and pitch compelling proposals and cases for support focused toward high value/multi-year (Corporate) funding support for TCV (£50,000 +).

As a key member of the corporate team, you must be confident in your ability to communicate our case for support, ensuring your proposals are compelling, well thought out and deliver value and impact for both our corporate partners and TCV.

If you're looking for your next exciting step in the charity sector and feel you have the experience and drive to deliver this role - get in touch.

You are going to be a big part of a small team with very big ambitions for 2024 and beyond!

The role will require some travel and overnight stays from time to time.

A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.