Customer Accounts Officer Jobs in Home Based

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

Job Title: Community Development Officer (Wales)

Team: Programmes and Delivery

Location: Hybrid (split between home-working and our Cardiff office)

Salary on appointment: £31,760 - £34,936 per annum*

*This role sits within a pay grade with a pay range of £31,760 to £47,640. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

The Ramblers is committed to supporting more people to enjoy the benefits of walking, particularly those facing additional barriers. As a Community Development Officer, you will play a central role in bringing the new Ramblers strategy to life, by building local partnerships and working with communities and volunteers to support more people go walking.

Key responsibilities

• Use your local knowledge and relationships to enable the Ramblers to have greater impact in more communities, across Wales.

• Build strong and proactive relationships with local volunteer leaders to inspire change, test new ways of working, share good practice and implement change in line with Ramblers’ strategy. 

• Be able to support communities to achieve their own objectives and also advise and guide other Ramblers teams as they work in and with communities.

• Identify and develop new partnerships and opportunities to grow and expand Rambler’s programmes and impact.

• Support relationships with Ramblers programmes officers & partners in Wales.

• Work with the fundraising team through developing and responding to funding opportunities that meet the aims of the Ramblers

• Identify funding opportunities that support our community development work, in line with Ramblers strategy

• Delivering activity in your allocated geographic area for example through events, communications, producing reports or case studies.

• Line manages delivery officers working in Wales (dependant on funding).

• Work with the Director of Wales to raise the profile and grow local networks within Wales.

• Work with the Resolutions Manager to help local resolution of difficult situations -providing a proactive and positive approach to supporter engagement.   

Other

• Undertake such other duties as may be reasonably required of the post

• Engage and proactively develop excellent working relationships across the organisation

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.

The Person

Knowledge and Experience

• Experience of developing strong, collaborative relationships with internal and external stakeholders.  

• Experience or knowledge of the fundraising landscape of Wales

• Experience of partner engagement and account management. 

• Experience in researching and creating partnership opportunities.

• A good understanding of volunteering and experience of supporting volunteers. 

• Experience of working with local authorities and community organisations.

• Experience of successfully engaging communities in a programme.

Skills and Leadership  

• Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations. 

• Excellent communication skills, with the ability able to convey information clearly with a range of different audiences.

• Experience of engaging and working with communities.

• Excellent interpersonal and customer support skills, able to build strong relationships with partners and other colleagues.

• Ability to work independently and collaboratively as part of a team to achieve common goals. 

• Ability to analyse information thoroughly and makes sound decisions and recommendations.  

• Aptitude for identifying problems, generating solutions, and implementing them effectively. 

Personal Attributes 

• Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

• Flexible and able to develop strong, collaborative relationships and work in a team.

• Resilient with the ability to work under pressure and to tight and competing deadlines.  

• A solution focused approach to work and managing relationships.

• Drive to do a great job and to keep delivering stronger results.

• Willingness to take on different tasks and responsibilities as needed. 

• Willing to travel and to spend evenings and weekends away from home.

The Ramblers promote diversity and welcome applications from all section of the community.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

About the position

This is an exciting opportunity for an ambitious individual to increase the effectiveness and impact of a non-profit working to improve the lives of millions of the most vulnerable people around the world. 

This position is based in London but supports the Freedom Fund globally (approximately 85 staff across ten countries). Reporting to the Business Operations Manager, the IT Officer will be responsible for the day-to-day management of the Freedom Fund's IT environment - providing technical support on existing and new infrastructure and software; troubleshooting issues and providing internal IT support for system users. The post holder will also advise on updates to the Freedom Fund’s IT and cyber security policies and processes and lead on the project to consolidate IT programs under Microsoft 365. 

The successful candidate will act as a point of contact between the organisation and external service providers (e.g. Microsoft, Zoom, etc) for day-to-day operational activities.

Responsibilities 

Internal IT support

• Serve as the in-house IT support for the global organisation (approximately 85 staff members over 10 countries), providing ongoing IT support and troubleshooting for all staff.

• Set up and onboard new starters, training new staff on all core organisational IT systems and policies.

• Support the administration of key IT systems such as Business Central (our accounting software) and Salesforce (our customer relationship management and grant management system).

• Work with all departments to ensure they are sufficiently and appropriately equipped with IT resources and that there is consistent maintenance and management.

• Manage all physical IT assets and infrastructure and ensure the Asset Register is kept updated. 

• Support the Business Operations Manager in delivering new technologies and services and in identifying working processes or policy improvements.

IT Infrastructure and Cyber Security 

• Administer an ongoing IT project - moving away from a range of programs including Gmail, Dropbox, Zoom and Slack towards a consolidation of programs under Microsoft 365, adopting M365 Outlook, SharePoint, Teams and Engage.

• Design and run training for Freedom Fund staff on how to use all Microsoft 365 programs, secure communications and cyber security

• Liaise with external IT service providers

• Support the Business Operations Manager in ensuring that the organisation is adequately protected from cyber security threats, including maintaining anti-virus software 

• Support the Business Operations Manager in ensuring the organisation has the correct data security measures and storage mechanism in place to protect internal and external personal data, in accordance with local legislation – including data protection legislation. 

• Assist the organisation in the safe storage and monitoring of data, including required retention and eventual disposal of personal data

• Provide plain language advice to management on IT risks and mitigation strategies

Policy and compliance 

• Assist the Business Operations Manager in periodic IT audits

• Ensure IT systems, policies and procedures are both legally compliant and adhered to by staff 

• Ensure IT assets and data are appropriately protected in any agreements with third parties

• Assist the organisation in the implementation of its data protection policy, abiding by the UK Data Protection Law

Qualifications and experience

Essential

• Entitled to work in the UK without work permit sponsorship from the Freedom Fund

• Proven track record of implementing new IT processes and policies in an organisation

• Experience of providing guidance and support on IT and cyber security matters across an organisation

• Experience of both Mac and PC support

• Comfortable providing support on Google Workspace, Microsoft Office 365 (OneDrive, SharePoint, Outlook, Teams) Slack, Dropbox and Zoom

• Up-to-date knowledge of data protection regulations and best practice

• Outstanding written and verbal communications skills in English, ability to use ‘plain English’ in explaining complex concepts and to present information in succinct ways

• Prior knowledge of UK Data Protection/GDPR laws and their implementation from an IT perspective a plus. 

Personal attributes

• Excellent verbal and written communication

• Strong project management skills

• Strategic thinker with ability to bring structure in the development of new concepts

• Problem solving, logical troubleshooting and analytical skills

• Flexible, “can-do” attitude 

• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction

Compensation

• £43,341to £44,481per annum

• 10% non-contributory pension scheme. 

• 25 days holiday pro rata, plus public holidays.

Job description

Bristol Charities is entering a season of rapid development and growth and we are seeking a permanent Finance Manager to expand the capacity of the finance team, as we embed a new finance system to assist delivery of a new five-year strategic plan.

Our strategic plan is to expand our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.

If you care about Bristol and are passionate for positive change, then please come and join us on our journey.

FINANCE MANAGER

Contract: Permanent
Hours: Part-time (up to 28 hours per week, to be agreed). Additional hours may sometimes be required and can be taken as Time Off In Lieu (TOIL).

The charity’s Finance Manager will slot into the Corporate Services Directorate, working with the Director of Finance (Deputy CEO) to build on the great work of the Interim Finance Project Manager.

The postholder will have the opportunity to drive improvements and efficiencies across our core finance and IT operations. The postholder will help the charity collate, analyse and present its increasingly complex KPIs and data.

We offer the following benefits:

• Competitive salary with index-linked pay awards
• 5% employer pension contribution (matched)
• 4x Life Assurance
• 26 days annual leave, rising with length of service (plus Bank Holidays)
• Health Cash Plan
• Employee Assistance Programme
• BenefitHub discounts and perks platform
• Staff Wellbeing Group
• On-site café
• Free on-site parking

Deadline for applications:  Sunday 13 October 2024

Interview dates: Week commencing 21 October 2024 (TBC)

Gingerbread exists to fight for the nearly 2 million single parents in England and Wales and their children. With roots stretching back over 100 years, we have a long history of highly effective campaigning that has redefined the regard in which single parents are held, and a track record of delivering well-respected single-parent focused services. We are working to achieve our vision of a world in which all single parents and their children thrive. 

But against the backdrop of the cost-of-living crisis, too many single parents are currently battling to feed their families and pay their bills each month. That is why the work that we do is as important now as it ever was, and so last year we launched a new strategy that works to deliver support for today and change for tomorrow. Over the coming years, we will seek to grow our income and reach, taking a systems-change approach to discrimination and attitudes and a programmatic approach to delivering our services and campaigns.

The landscape over the coming years will continue to be challenging for so many charities like ours. With less funding available and higher costs of delivery, we must ensure that we remain agile and resilient for the future so that we can respond to opportunities as they arise. We are looking for a skilled Head of Finance & Resources to join us on a 6–9-month contract basis to help drive improvements across our finance, HR and IT functions, delivering efficiencies and smarter ways of working through better use of systems, more integrated budgeting processes and robust controls.

Our Head of Finance & Resources is a key member of our senior management team (SMT), and you will be working closely with the CEO, Board and wider SMT on all financial matters as we look to deliver against our strategy and grow our fundraising presence. The role will require a high degree of internal management and empathetic leadership style to ensure you bring your team with you through during the period of change.

We are looking for an experienced leader and qualified accountant with exceptional strategic and operational finance skills gained in the charity sector, including knowledge of supporting fundraising strategies. You will have good project management skills and experience of leading change management or continuous improvement programmes. You will also have a collaborative and selfless style, with the ability to inspire those around you and instil confidence at all levels.

Tall Roots is acting as an employment agency partner to Gingerbread. If you would like an informal discussion about the role, please contact Tall Roots.

Join Our Team as our new Finance Manager!   

Are you a talented and motivated qualified accountant looking to make a meaningful impact? 

Based in Eastcote, our charity provides crucial support to ADHD/autistic individuals, their families, and professionals, fostering neurodiverse-aware communities.

About the Role:

As Finance Manager, you will be at the heart of our charity’s operations, ensuring the smooth delivery of finance, resource, monitoring, HR, and contracting functions. Reporting to the Finance Director, you’ll play a pivotal role in our management team, supporting over 30 staff and managing the Finance and Monitoring Assistant and Office Assistant. Your work will underpin the 11,000+ instances of support we provide each year.

What You’ll Do:

Lead Financial Operations: Prepare and present monthly and quarterly accounts, support annual budgeting and audits, and manage day-to-day financial activities.

Enhance Resource Management: Oversee IT and phone systems, provide first-line IT support, and manage charity assets and resources.

Drive Monitoring and Reporting: Ensure accurate data, produce insightful monitoring reports, and support impact evaluation for fundraising.

Streamline HR and Payroll: Manage onboarding/offboarding processes, ensure compliance with recruitment policies, and oversee the monthly payroll.

Why Join Us?

Make a Difference: Contribute to the well-being of neurodivergent individuals and their families.

Supportive Environment: Be part of a collaborative and dedicated team that is passionate about our cause.

Professional Growth: Opportunity to advance your career in a senior finance role within a dynamic charity.

If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!

Terms

The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.

Salary:  c. £41k FTE.  Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.

Hours: Part time 21-28hours per week to suit the candidate. Reduced hours available in the school holidays if desired

Terms: Permanent role

Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

As Finance Manager you will report to and work closely with the Finance Director and have responsibility for the operational delivery of the finance, resource, monitoring, HR and contracting work streams within the charity. The role sits within the management group at CAAS, alongside the Youth, Adult and Family Service managers and the Client Programmes Director and manages the Finance and Monitoring Assistant and the Office Assistant.

The Finance Manager plays a crucial role in ensuring the infrastructure and operational delivery at the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working accountant who is looking to move into a senior finance role, from any commercial, statutory or charitable background.

The role requires strong organisation skills, excellent communication skills, experience of management accounting and reporting, and an understanding of HR and payroll operations. You will ideally have some line management or project management experience to draw on in this role. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.

There is no requirement for any experience of, or understanding of ADHD / autistic individuals, as we will provide training on the conditions. A genuine acceptance of diversity and a keenness to make an impact are essential.

Key Responsibilities

Financial Planning, Management and Reporting

· Prepare accurate, timely and well controlled and documented monthly and quarterly accounts. Share the outcomes of your reviews with the Finance Director, and ensure the accounts are reported in an meaningful way.

· Support in the preparation of Trustee reporting

· Support in the preparation and audit of the annual statutory accounts.

· Support with the annual budget and periodic reforecast processes to ensure the timely and appropriate provision of information to facilitate necessary adjustments to operational activity and appropriate decision making around cash investments.

· Ensure processes and procedures are carried out on a timely and effective basis to ensure financial policies and procedures are adhered to, and any control weaknesses mitigated and improvement plans in place

· Maintain records to ensure accurate restricted and unrestricted fund allocation.

· Be accountable for operating effective controls and oversight regarding contracts with freelancers, volunteers or other suppliers

· Deliver all day-to-day finance and cash management operations, scheduling, tracking and fulfilling invoices and payments, providing accurate bookkeeping, approving payment runs and reconciled balance sheets, detailed records re credit card and other payment platforms, and generally work to use and improve the financial systems in place to ensure the charity’s overall stability and sustainability.

· Review and update funder schedule allocations, ensuring invoices raised on time and costs allocated correctly.

· Review and approve Customer and Supplier invoices, review of month end information from finance team. Creation and posting of month end journals, reviewing the month end accounts to budget and analysing any discrepancies.

· Supporting the Finance Director and CEO on adhoc reports or analysis

· As a member of the management group participate in cross team working meetings and management meetings, and build relationships with the other members of the management group such that you become an integral support resource to them as they deliver for our clients.

Resource & IT Management

· Hold responsibility for arranging and maintaining the charity IT and phone hardware and software

· Act as first line IT support for charity staff

· Hold the relationship with the external IT provider and liaise to ensure appropriate on and off boarding and security arrangements.

· Manage our internal personnel and H&S support programmes, such as our EAP provider, our training providers and our office maintenance systems.

· Maintain the charity asset register, and complete the necessary operational tasks to ensure the charity is appropriately resourced to provide effective infrastructure backdrop for our staff.

Monitoring Management, Reporting and Impact Evaluation

· Carry out the necessary regular reviews and support so that our CRM records are complete and accurate in respect of work performed, and prepare and distribute monthly, quarterly and annual monitoring reports internally.

· Prepare monitoring reports for funders on quarterly basis as and when required

· Ensure best practice in monitoring collection and evaluation, including managing GDPR processes, creating appropriate forms, and communicating deadlines and requirements to all staff.

· Operate as the internal first line of support for our CRM system and consequent monitoring reporting tools, to ensure they are accurate, regularly reviewed and procedures documented and continuously improved.

· Prepare impact and distance travelled statistics for our external communications, to support our fundraising efforts.

HR and Payroll Operations

· Deliver on the necessary onboarding and offboarding processes for staff, including complying with on our safer recruitment requirements, creating contracts and contract variation letters, supporting staff with timesheets and other records of work, carrying out pension operations and supporting with interview arrangements.

· Carry out the delivery of the monthly payroll process, including preparation and review of the payroll files, carrying out calculations around overtime pay etc, providing an accurate and well controlled process, and enabling payments to be made on the pay date each month. Processing the payroll journals on a monthly basis

Other Responsibilities

To carry out other tasks appropriate to the post and as agreed with the CEO

To actively participate and undertake training and development of self and others.

To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

· Fully qualified accountant: eg ACA, ACCA, CIMA, with proven financial management knowledge and experience

· Strong business acumen: with the ability to analyse and drive the performance of commercial, operational and income generation functions

· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team

· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the management group, preparing reports for the SLT, communicating financial and monitoring information to staff and offering insights to the finance and admin team.

· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware

· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.

· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.

Person Specification - Desirable

· Natural Leader: experience of working as a team leader, with responsibility for more junior staff, or for managing complex projects

· Knowledge of Charity accounting: previous experience of working in a charity, or with restricted income streams or under FRS102

· Training in GDPR and Data Protection: Formal training or certification in data protection and GDPR.

· Flexibility: Willingness to work flexible hours if required to meet organisational needs.

· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure.

To Apply

PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM ON MONDAY 4TH NOVEMBER

Do you want to play a vital role in helping young people discover the life-changing message of Jesus? Are you passionate about nurturing relationships and securing essential funding? If so, this opportunity could be for you!

We are looking for a dedicated and enthusiastic Trusts and Legacies Officer to join our mission-driven team. In this key role, you’ll help resource and empower youth workers across Britain, ensuring they have what they need to share the good news of Jesus with young people.

What You’ll Do:
As part of our Fundraising team, you will:

• Lead the grant application process, crafting persuasive bids that communicate the heart and impact of our ministry.
• Support our legacy and stewardship programmes, ensuring that supporters feel valued and invested in our mission.
• Build and nurture strong relationships with Trusts, donors, and other key supporters, securing vital funding to sustain and grow our work.
• Collaborate closely with the wider team, contributing to the overall fundraising strategy and helping us achieve our financial goals.

Why This Role Matters:
Your work will help transform lives. The funds you raise will enable us to reach more young people, equipping youth workers and volunteers across the nation to engage with their communities and bring hope. By securing resources for our projects, you’ll help ensure that the message of Jesus continues to inspire and transform lives for years to come.

We’re Looking for Someone Who:

• Has experience in fundraising, particularly with Trusts, foundations, or legacy giving.
• Can write engaging, persuasive funding bids and has a proven track record of hitting targets.
• Is passionate about relationship-building and enjoys connecting with Trusts, donors and stakeholders.
• Has strong organisational skills with the ability to manage multiple tasks.
• Shares our heart for youth work and is excited about helping us reach the next generation for Jesus Christ.

We reserve the right to close the vacancy early and make an appointment before the deadline if a suitable candidate is found

Salary: up to  £30,000 per annum
Full time: 5 days per week (36.25 hrs) + some evening, overnight, weekends
Location: Head Office, Halesowen. (This has the possibility of being a hybrid/remote role)
Holiday + perks: 20 days + 3 concessionary days + 8% pension

There is a genuine occupation requirement that the post holder is a committed evangelical Christian in accordance with Part 1 of Schedule 9 of the Equality Act 2010.

The position is dependent on two suitable references, a DBS check and attendance at regular safeguarding training.

Candidates applying for this role will be expected to comply with safer recruitment initiatives, including a self-disclosure of any criminal history.

We recognise the positive value of diversity, promote equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds and are committed to being an equal opportunities and Disability Confident employer.

We’re delighted to offer the opportunity to lead our finance and operations functions. The Head of Operations and Finance will support the Chief Executive Officer (CEO) to implement effective management systems across the charity. This includes responsibilities across financial management, governance, human resources, programme operations and data management. 

This role has exciting scope to drive strategic operational thinking as we grow and establish new working practices.
 

ABOUT US

We’re a small, creative and fast-growing charity that was established from inside The Economist in 2012. We support children, aged 10 to 16, from under-served backgrounds to develop essential skills for the modern world. We do this by enabling them to join inspiring discussions about the news, which teaches them to think critically, communicate effectively and understand global issues.

OPPORTUNITIES WE CAN OFFER YOU

● Real impact: you’ll support the team to make a real difference to children’s ability to think critically, listen well, express themselves and understand the big issues of our time

● Growth and development: you’ll join a fast-growing charity with opportunities to grow your skills and responsibility as the organisation takes on bigger challenges. We invest in training and development and will support you to build the skills and experience as you need, for example, working with you to find expert mentors within The Economist Group

● A friendly, driven and highly-effective team: we are deeply committed to being an inspiring, happy place to work, where we learn and achieve things that matter together. We work collaboratively and supportively, with the freedom to use our own judgement and be creative

● Flexible working: our core hours are from 10am to 4pm with a minimum of two days spent in the office each week (Wednesdays and Thursdays)

● Other benefits: Economist Group benefits include a great central-London office (The Adelphi Building near Charing Cross), private medical insurance, a cycle to work scheme and more
 

ROLE RESPONSIBILITIES

Financial management

● Lead the setting, tracking and reporting of budgets and fundraising targets

● Maintain accurate records of income and expenditure on a cash and accrual basis

● Manage bookkeeping for the charity, including invoicing and bank reconciliations

● Keep accurate records of funding allocations, especially restricted and unrestricted income

● Work with our accountant to produce end-of-year accounts and prepare for audit

● Build strong relationships within The Economist Group finance team to support with financial management and compliance

● Ensure the charity remains tax compliant, including managing quarterly VAT returns and reviewing funding contracts

Operations, people and governance

● Build and maintain operational processes across the organisation which support the successful delivery of our work globally

● Support the team to accurately monitor and evaluate their progress towards targets

● Work with senior leadership and hiring managers to continually improve the recruitment and onboarding process

● Line manage the Programme Officer and support them to deliver programme and admin support

● Work with our company secretary to prepare annual accounts

Data management

● Manage GDPR-compliant data collection and storage, with accurate and up-to-date data to report on key targets

● Manage the presentation of data so that it is clear and accessible

● Build strong relationships across departments in The Economist Group to support with data management and legal contracts

● Work with team members to create and deliver comprehensive data metrics and collection plans and track progress towards KPIs on projects

● Work with our Head of Design and Product to lead on an upcoming digital transformation project including choosing an appropriate Customer Relationship Management system (CRM)

REQUIRED SKILLS, ATTRIBUTES AND EXPERIENCE

Skills and attributes
 

A clear and compelling communicator: you’re able to effectively engage different stakeholders verbally, in writing and using numbers

A creative problem-solver: you generate solutions to complex problems by listening to the needs of the team, conducting your own research and analysing solutions

Meticulous in your work: you have exceptional attention to detail and take pride in your work

Goal-oriented and driven: you use your initiative and are motivated by targets

Highly organised: you are able to manage competing priorities and have excellent time management

Adaptable: You are flexible to changing circumstances and handle unexpected challenges with resilience and flexibility

Leadership and Management: you are able to lead and embed cross-organisational change and manage individuals

Advanced data skills: you are confident in working with large data sets

Experience

You must have…

● A proven track record of developing and implementing operational policies and procedures, ensuring compliance and best practice

● Experience managing charity finances – you are confident with managing charity finances including managing restricted funding, reporting on fundraising pipeline status and preparing financial accounts

● Knowledge of charity tax law – you have experience managing VAT on donations, managing tax returns and have some understanding of corporation tax

You might have…

● Relevant professional qualifications in business administration, accounting or a related field

● Experience of implementing a CRM system

● Experience of working for an organisation operating globally

We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.

If you require any adjustments for your interview, just let us know.

Job title: Senior Data and Innovation Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)

Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)

Contract: Permanent

Overall purpose

Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.

The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.

The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.

Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

The Director of Fundraising and Communiations will play a pivotal role in the delivery of the Foundation’s 2023 – 2026 Ready for Business organisational strategy and our ambition to reach one million women entrepreneurs by 2030, significantly scaling income generation and building the Foundation’s profile. The postholder will be a member of the Foundation’s Senior Leadership Team (SLT), along with the CEO, COO, Director of Programmes and Impact, and Finance Director.

We are seeking an individual who will excel at bringing creative and ambitious growth plans to life and has strong leadership and communications skills. The Director of Fundraising and Communications will have significant multi-income stream experience and will lead the development of a new income generation strategy to drive fundraising activities across philanthropic donors, corporates, family offices, foundations and institutional funding, maximising ROI and creating a sustainable organisation. You will continue to build the profile of the Foundation with key audiences, managing the Foundation’s brand and reputation and positioning the organisation as global experts in women’s entrepreneurship.

Benefits

• A fantastic package of 28 days of annual leave (which excludes bank holidaysbut includes three days to be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’sindividual perspective and voice and all team members are able to contribute to our strategic planning.
• Professional development, with career growth built into each staff member’sannual plan and a wide range of skills-building and learning opportunities provided.

Our values

• Women entrepreneurs at our heart: Without women entrepreneurs we wouldn’t exist, so it is vital we put their experiences, perspectives and passions at the heart of what we do and how we do it.
• Feminist first: We proudly follow feminist leadership principles, building an inclusive environment where everyone feels they belong.
• Great to work with: We care. We are experts. We always seek to deliver high-quality work and results. We are positive and professional, and always operate with integrity.
• Dynamic and entrepreneurial: The essence of entrepreneurship is creativity and innovation. We harness this spirit of courage, embracing opportunities and making bold moves to achieve our mission.
• Powered by knowledge: We seek data to understand and share. We nurture a culture of enquiry and positive challenge. We look outward and encourage dialogue and exchange

The British Small Animal Veterinary Association (BSAVA) are exclusively partnering with Robertson Bell to recruit a Head of Finance & Shared Services to join their dynamic team on a permanent basis. BSAVA is the professional body that serves veterinary surgeons and nurses who treat companion animals and it exists to enable the veterinary profession and professionals thrive.

Reporting into the CEO and as a key member of the Leadership Team, this critical role will be responsible for the development of effective financial strategy to deliver the organisations strategic ambitions, whilst also supporting the strategic development, performance measurement and the optimisation of the Charity’s income.

The organisation:

Founded in 1957, BSAVA has gone from strength to strength to enable the community of small animal veterinary professionals to develop their knowledge and skills through leading-edge education, scientific research and collaboration. BSAVA currently boasts over 10,000 members, the majority of whom work in practice as veterinary surgeons or veterinary nurses, and there are several exciting projects on the horizon as part of their new strategic plan, of which this Head of Finance and Shared Services will play a leading role.

The role offers a full-time opportunity with an excellent benefits package including 7% contribution towards Group Personal Pension, private medical insurance, free parking on site and 25 days holiday (rising to 28 days after three years). Furthermore, the charity’s beautiful offices in Quedgeley (Gloucestershire) were complete renovated in 2017 and the successful post holder will be offered the opportunity to work from home up to three days per week.

The key duties of this Head of Finance & Shared Services role are as follows:

• Ensure that the charity complies with statutory, funding and tax regulations, fulfilling its requirements as a charity, company and employer.
• Work with the CEO and Trustees to enhance and improve the organisations governance functions. 
• Lead the statutory audit process and production of the Annual Report, co-ordinating the completion of year end processes.
• Attend Board and Audit and Risk Committee meetings, providing clear and accurate reports to enable them to assess the associations financial, compliance and risk management situation. 
• Develop a long-term financial strategy that will support the charity’s ambition for growth.
• Support the Chief Executive and LT with new business development and change management initiatives. 
• Oversee the preparation of annual budgets and 3-year forecasts in accordance with the timescales laid down by the CEO.
• Make recommendations to further develop the Shared Services function in order to optimise resources and enhance the efficient running of the Association.
• Support the LT in development and review of business models, commercial proposals, optimising pricing strategies and analysis of potential revenue.

The successful candidate will have:

• Qualified as a finance professional or be qualified by demonstrable experience.
• Finance experience at a senior level, guiding executing and non-executive colleagues.
• Experience of producing and managing organisations budgets and forecasts.
• Experience of financial modelling and development of KPIs.
• Line management experience.
• Ideally, experience of charity accounting including preparing statutory accounts for audit.
• Experience of managing other business areas and support functions would also be an advantage.
• Ability to contribute effectively and constructively as a member of the Leadership Team

The closing date for applications is on Sunday 20^th October, but applications are under continuous review in advance of this date so apply today to make sure you are considered!

Our Head of Membership Services will lead the development and implementation of an ambitious membership strategy and engagement plan, ensuring our offer remains competitive and meaningful, meets our members’ needs, and is responsive to feedback.

In this senior management role, you will be responsible for strategic and operational leadership of the membership team, ensuring that members have a positive and engaging experience, that their voices and interests are heard within RCEW, and their interests represented in decision-making.

You will lead on supporting our members to work within the framework of the Rape Crisis National Service Standards (2024), producing and updating guidance and information as necessary and facilitate the sharing of best practice through peer support spaces.

We require the post holder to be female - Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies. RCEW and local Rape Crisis Centres provide space where women and children who have experienced sexual violence and abuse are supported and can access services.

• Do you love working with people?

• Are you passionate about excellent supporter care?

• Would you like to lead a team in a collaborative and creative department?
  
  BMS is looking for a dynamic individual to lead our Supporter Services team and set the standards for excellent supporter care. In this role, you will manage a team of four, who receive and process donations, and help supporters with database changes, resource orders and general enquiries.
  
  About you: The successful candidate will have excellent interpersonal skills and will thrive in a customer service environment. You will have experience of leading teams. We are looking for someone who can demonstrate they can set and monitor performance standards and continuously improve processes and systems. You don’t need to have any financial qualifications but need to be willing and ready to learn about databases and financial systems.
  
  About us: BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.
  
  Why this role matters: This is an important role because you will be on the front line of building relationships and thanking our wonderful churches and supporters. You will be proactive in looking at ways to improve and deliver better care.
  
  If you want to use your skills and qualities to lead and inspire a team and make a global impact, we want to hear from you.

  
  If you would like to discuss this role further, please feel free to contact Geneve Neil, Operations and Resources Team Leader.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with amazing partners, including M&G plc, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Our values

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

You will account manage skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Building exceptional relationships with our corporate partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised and not be fazed when your plans need to change to meet schools’ needs (you will always have a Plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure)
• Training budget

If you join our team, you can expect to receive feedback like this from our students: 

"I see the world of work from a much more different angle now. I was confused before the programme, and I now feel more confident to approach professional people and to engage in conversation with them." 
[Student, M&G plc programmes]

*Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you should consider what you feel is a reasonable commuting distance for the team days in London and visiting partner offices (of which the majority are in London).

To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for including: 

• Account management - working with corporate funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management