Crm Database Manager Jobs in Stratford, Greater London

Job Title: Fundraising Support Officer

Reporting to: Supporter Care Manager

Hours of work: 37.5 hours per week

Salary: £28,000 - £32,000 per annum

Closing Date: 24 October 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.

The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.

The role supports the wider Fundraising team and fundraising activities across eleven income streams.

As Fundraising Supporter Officer, you will:

• Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
• Thank donors appropriately, liaising with Fundraising Managers as needed.
• Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
• Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Support and attend fundraising events, occasionally outside of normal working hours.
• Work in a hybrid model of some days in the office and others from home.

Experience, knowledge and skills desired:

• A desire to represent the client charity with enthusiasm, professionalism and authenticity.
• A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Experience in processing income and handling of monies securely.
• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
• Demonstratable experience of good organisational skills.
• Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
• A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
• Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information. 

Company benefits

• Annual leave 25 days plus bank holidays
• Standard Life pension scheme with Company contributions starting at 3%
• Non-contributory life assurance scheme
• Compton professional development and mentoring opportunities
• Employee Assistance Programme – offering free 24/7 support + counselling and advice

General Statement of Duties:

To significantly increase the hospital’s voluntary income (primarily unrestricted) through the development and management of mid-value fundraising appeals, stewarding mid-level donors, regular donors, and fundraising committees with some event support.

The success of this role will be dependent on developing excellent relationships with our fundraising committees and regular donors. This role will work in conjunction with a small, dedicated team in London to provide fundraising, communications, and events support to two dedicated community fundraising groups.

Key Criteria for success:

· Develop excellent working relationships with Hospital’s fundraising committees, and in-aid of supporters.

· Provide finance, event, admin, and communications support to our committees.

· Represent SJEHG externally at community events, St John activities, and committee organised events.

· Work under the supervision of the Executive Head of UK Office on developing and implementing detailed planning and milestones for the key objectives of the fundraising plan relating to mid-value appeals.

Main responsibilities:

· Manage the key relationships with the Guild fundraising committee and the SOA fundraising committee including communication, administration, and event support. One day per week will be set aside by the post holder to conduct and manage Guild responsibilities and tasks.

· Manage the key relationship with the Knights Templar sub-groups, and the County Priory Groups across the UK.

· Represent SJEHG externally at community events and in aid of fundraising activities.

· Establish and manage excellent client care for all relevant donors. Ensure that timely, effective, appropriate acknowledgement and recognition of gifts are provided to the donors.

· To be responsible for ensuring electronic records are up-to-date and accurate.

· To devise, implement and manage an effective regular giving strategy, under the supervision of the Executive Head of UK Office, with the aim of growing regular giving income, and undertake monitoring and evaluation.

· To steward the mid-level donors (£500 to £4999), ensuring the highest possible levels of donor care.

· To work in partnership with colleagues to identify individual donors that could be cultivated and moved to the major gift team.

· Assist colleagues with the content for the Jerusalem Scene newsletter

· To work under the supervision of the Executive Head of UK Office to develop appropriate income targets and expenditure budgets relating to committees, individual donors, and appeals.

· Manage Shopify store online and Merchandise management. Fulfilling orders and using the opportunity to steward donors.

· Thanking and stewarding donors within the remit (under £10,000).

· Work with the Jerusalem team as appropriate.

General Responsibilities:

1. All staff are expected to report for work on time and fulfil their hours of duty, from time to time some flexibility may be required to meet the needs of the job and this may be outside regular hours of work.

2. Staff of the Hospital Group who do not have a uniform are expected to wear appropriate business dress. Jeans are not considered appropriate attire.

3. Smoking is only permitted in the designated smoking areas and only during official break periods.

4. All staff will abide by confidentiality rules and will not disclose any information on the workings of the Hospital Group, the staff or patients, except in certain circumstances where express permission is given as per the Confidentiality Policy.

5. Staff are expected to always comply with the requirements of Health and Safety regulations and to take responsibility for the health and safety and welfare of others in the working environment, ensuring that agreed safety procedures are carried out to maintain a safe environment.

6. The Hospital Group is committed to equality and all staff are expected to treat colleagues, and visitors with dignity and respect, regardless of their ethnic background, religion, race, gender, age or sexual orientation.

7. All staff are expected to familiarise themselves with the requirements of the Hospital Group policies and procedures for staff.

8. All appointments are subject to pre-employment health screening.

9. The job description gives a general outline of the duties of the position and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the member of staff.

10. Any other duties as designated by your manager, and which are commensurate with the grade.

Person Specification:

Essential

· Excellent verbal and written communication skills.

· Excellent influencing skills – able to use tact and diplomacy to develop effective working relationships both internally and externally.

· Proven experience in community and events fundraising.

· Demonstrable record of building trusted, long-term relationships with fundraising volunteers.

· Commitment to the highest standards of volunteer and supporter care.

· Demonstrate record of achieving income targets.

· Highly motivated with the ability to take the initiative on implementing and advancing committee plans.

· Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands, and meet tight deadlines.

· Excellent attention to detail.

· High degree of computer literacy including the ability to use word-processing, spreadsheet, email.

· Familiar with donor databases with an understanding of data analysis, queries and reports.

· Commitment to team working and sharing the department responsibilities.

· Ability to work flexible hours, including occasional weekend and evening work at events.

· Commitment to the mission and values of St John of Jerusalem Eye Hospital.

Desirable

· Proven experience of raising funds in the healthcare/medical research arena.

· Experience of raising funds for overseas work.

· Familiar with Raisers Edge database.

· Institute of Direct Marketing diploma or equivalent fundraising qualification.

· Events management experience.

Who are we and what do we do?

We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.

Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution.

We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years.

We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades.

By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight. So, we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis.

The role

You’ll be key to delivering our corporate partnerships income strategy, identifying and driving vital new business as well retaining longer term support from priority sectors. As Corporate Partnerships Manager you will be responsible for driving income growth and leveraging Ovarian Cancer Action’s increasing levels of brand awareness and creating compelling, mutually beneficial partnerships. To achieve this, you’ll need to find innovative ways to engage businesses and identify opportunities to maximise income from the relevant sectors.

We are looking for someone who…

Has fantastic experience of securing, developing and growing partnerships. As well as a creative, insight led and good business acumen approach to developing mutually beneficial partnerships, in line with organisational priorities.

· Is looking to be an integral part of the fundraising management team, delivering robust plans, insight and spearheading relevant cross team project work. 

· Is looking for an exciting opportunity to shape, lead and grow a relatively new income focus area for Ovarian Cancer Action.

The Development Manager (Individual Giving) will focus on increasing donations from individual supporters. Working closely with the Head of Development and CEO, you'll be responsible for growing donation schemes for individual supporters, stewarding major donors, delivering public fundraising appeals and promoting opportunities for supporters to make gifts in wills.

We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider strong applicants with previous experience in fundraising / development or transferable skills and knowledge from customer-facing roles in other sectors.

This is a full time permanent position with a minimum of 3 days based on site.  We are open to flexible working arrangements including part time working and compressed hours.

TO APPLY please send your CV and a cover letter of no more that 2 sides detailing how you meet the requirements below. 

Interviews are expected to take place on 13th and 14th November. Please state in your cover letter if you are unable to interview on these dates

Key duties

1. Manage and develop relationships with a portfolio of individual supporters
2. Plan and deliver a year-round programme of supporter events encouraging donors to engage with our work
3. Implement supporter stewardship systems with the aim of retaining and increasing support
4. Assist with the planning and delivery of annual individual giving campaigns 
5. Process and acknowledge donations and Gift Aid claims on CRM system (Spektrix)
6. Support with researching and drafting briefing documents for prospect and supporter meetings
7. Develop strong internal relationships to help promote the work of the Development team
8. Represent the organisation at fundraising sector events

Essential

• Experience of organising events to engage or steward supporters, clients or customers
• Proven track record of successfully managing a portfolio of supporter relationships or customer accounts
• Experience of delivereing supporter or customer journeys leading to increased support and engagement
• Strong organisational and planning skills
• Ability to analyse customer feedback
• Strong interpersonal, written and verbal communication skills

This is not an exhaustive list. Please see the JOB PACK for full details

Our commitment to equality and diversity

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.

The Association of Chairs (AoC) is looking to offer a 6-month, 3-day a week role, ideally suited to someone looking for a first job or to gain experience in the charity sector. The role will be an opportunity to learn about all the different aspects of running a small non-profit organisation, from putting on events and evaluating their impact, to producing a range of engaging communications and marketing our services to our members. 

You will work as part of a friendly, small team to deliver and evaluate our training programme, produce digital content and reports and provide a high level of customer service. Full training will be provided on using AoC’s digital platforms and other aspects of the role as needed.

Why work for the Association of Chairs?  

The Association of Chairs (AoC) champions chairs of charities and non-profits across the UK and supports them to lead their boards and govern their organisations effectively. We offer a unique peer network, a lively programme of specialist training and events, and a variety of digital resources. We have an established membership base and a growing number of newsletter subscribers and followers on social media. 

AoC is in an exciting period of growth and change. We have recently launched our new 3-year strategy which will see us expand our membership community and offer a wider range of products, services and member benefits to chairs of charities across the UK. We are completing a brand refresh and are about to start work on a new website connected to a member portal and CRM. 

What are the benefits for you?  

This is a key support role in a well-respected and well-networked charity. Additional benefits of the role include:  

• Hybrid working between home and our office in a lively co-working space for charities and social enterprises near London Bridge 

• Ability to work flexible hours

• Training and development opportunities   

• Pension (4% of eligible earnings) 

• Access to our Employee Assistance Programme 

• Time off for trusteeships or other governance roles 

• An opportunity for wide exposure to the charity and non-profit sector 

Want to know more? Check out our full information pack to learn more about our important work and who we're looking for.  

Job Title: Finance Officer
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Salary range: £32k to £35k
Principal Location: London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.

Street Child is one of the world's fastest-growing children's charities. In less than 15 years we have made a material impact on the lives of nearly a million children - but the desire, potential and need to go so much further, and to reach millions more children in need of safety and a quality education, is what motivates us every day. Strong finance functions underpin everything that we want to achieve as an organisation and this role is a vital part of this.

Role Purpose:

This role is a key member of the busy HQ finance function. The role is primarily focused on HQ finances and will also work with the colleagues across our global finance team. The role offers the chance to work across a number of finance functions, including: management accounting, supporting year end audit, Accounts Payable and Accounts Receivable and working on some of the subsidiary charities; and so it provides a great opportunity to experience the full breadth of finance work in a charity across all functions in a varied and interesting role.

It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role. Street Child is implementing a new CRM system and this role will feed into the development of new processes and procedures and use both the CRM and finance system and ensure full reconciliation and data trail between the two systems.

Key Responsibilities:

1) (40%) Deliver all functions related to Accounts Receivable and CRM:

• Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
• Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
• Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly. Following up on how to code any income which is not allocated to a source.
• Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements.
• Raising donor invoices and requests for payments, and issuing donor receipts.
• Income and customer account reconciliations and revaluations.
• Any other responsibilities relating to Accounts Receivable.

2) (40%) Month end reporting and reconciliation and subsidiary accounts:

• Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
• Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
• Carry out monthly revaluations of bank accounts.
• Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
• Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
• Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
• Compile information for Gift Aid returns.
• General support and assistance to the team including administrative duties and managing the office post.
• Other ad hoc support to the wider operations team as may be required.
• Audit: support with the year end audit and provision of supporting information to auditors.

3) (20%) Lead the Accounts Payable process:

• Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
• Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
• Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
• Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
• Ensuring that there are at least two payment runs a week and additional runs as required; overseeing the process to ensure that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set. Providing cover to set up payments when the Finance Assistant is not available.
• Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
• Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
• Fully deliver the set up all payroll payments in time for the monthly pay day. This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
• Any other responsibilities from time to time.

Person Specification

Education / Qualifications

Essential:

• 5 GCSE at Grade C or above including English and Maths
• Post-GCSE qualification such as A-Level or T-level or equivalent Degree
• A Good understanding of double entry bookkeeping
• Part qualified accountancy qualification

Desirable:

• Full Accountancy qualification

Experience and Knowledge

Essential:

• IT Literate with strong Excel skills
• Familiar with using Teams
• Experience of working in a similar role
• Experience of using a CRM

Desirable:

• Charity or third sector experience

Skills and Abilities

Essential:

• Attention to detail
• Highly organised and self-motivated
• Flexible and able to manage multiple tasks at one time.
• Good written, verbal and presentation skills
• Ability to work under pressure and to tight deadlines
• Fast learner whilst not afraid to ask for help!

Desirable:

• Shows initiative in identifying problems and posing solutions
• Persistence and tenacity

Other:

Essential:

• Pro-active communication style including keeping team-members informed and updated as necessary.
• Work co-operatively and collaboratively with colleagues, other departments and other external contacts
• Strong communicator and able to explain work to other team members

Desirable:

• Good Interpersonal skills

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of people experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support. We have also been successful in our grant applications for Trusts & Foundations such as The Jean Sainsbury Trust, France-Hayhurst Foundation, Douglas & Joanne Chapman Animal Trust and Marjorie Coote Animal Charity Trust. StreetVet is looking to recruit a dynamic, ambitious and confident Fundraising Manager to work with the Head of Marketing to develop and implement the fundraising strategy for StreetVet to achieve a revenue target for FY24/25 of £1.15 million, building a sustainable revenue stream for the long-term with a minimum 5% Yr on Yr growth.

Role Title: Fundraising Manager

Duration: Permanent

Reporting to: Head of Marketing

Key Contacts: Colleagues, external stakeholders, suppliers, donors, prospects and other supporters

Location: Remote, with regular UK travel including evenings and weekends

Hours: 37.5 work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £30,000 - £35,000 depending on experience

Main Purpose of the Role

We are seeking a passionate and experienced Fundraising Manager to join our team. The successful candidate will be a core member of the Central Team, working closely with the Marketing Team to develop and deliver the income stream for the charity with fundraising strategies that support StreetVet’s mission. This role will have budgetary responsibility and will involve building a donor database, donor and fundraiser stewardship, organising fundraising events, and securing grants and sponsorships.

The role will report to the Head of Marketing and will be responsible for driving forward all aspects of fundraising, including building corporate partnerships, individual giving, major donors, trusts and foundations, legacies and community.

The StreetVet Central Team is a small but agile team of just eleven employees, working alongside its legion of veterinary volunteers, so we expect the successful candidate to be a self-starter with a “can do” attitude, lots of energy and drive and a want to make a big difference.

This is an exciting opportunity to join a growing national charity, make a real impact in the critical fundraising area and make a tangible difference to the ambitions of StreetVet.

Responsibilities:

Fundraising Management and Development

• Work with the Head of Marketing to develop and implement a balanced and realistic fundraising strategy, which builds on StreetVet’s strengths and maximises income for the charity.

• Deliver an integrated fundraising programme, which includes corporate partnerships, individual giving, major donors, trusts and foundations, legacies, community and events.

• Ensure all fundraising activity is compliant with GDPR and relevant fundraising regulation and that all data is accurate and maintained efficiently.

• Work with colleagues across StreetVet to proactively identify fundraising opportunities in line with our ethical fundraising policy and procedures, prioritising relationships where our values are aligned and we can achieve the biggest positive net gain for the human/animal bond and animal welfare.

• To maintain and develop the donor CRM platform including building supporter journeys to enhance donor experiences and maximise income for the charity.

• Work with the Head of Marketing to ensure that all opportunities to promote StreetVet and develop our fundraising and supporter engagement experiences are explored and maximised.

• Manage all aspects of finance and reporting relating to fundraising, including annual budgets, monthly reporting and re-forecasting. Provide monthly reports and updates on all fundraising activities and income streams

• Work with the Head of Marketing, internal colleagues and external stakeholders to create impactful storytelling and supporter engagement opportunities to maximise revenue streams.

Other

• Keep up to date with best practice in fundraising and comply with relevant legislation and regulation and work within the organisation’s policies and procedures.

• Demonstrate our StreetVet values every day behaving with compassion, respect, and empathy whilst trusting others and taking responsibility for your actions at all times.

• Support and promote StreetVet’s commitment to equality, diversity and inclusion.

• Safeguard the assets and reputation of StreetVet in all external communications.

• Fully participate in the appraisal system and personal development planning process.

• Work within the policy framework of StreetVet including code of conduct, maintaining confidentiality and safeguarding.

• Adhere to finance procedures and ensure that records of expenditure are maintained accordingly.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the charity appropriate to the role.

Information on the behaviours, knowledge and experience we are looking for is included on the job description in the attached PDF.

Fundraising Manager 

We have a fantastic opportunity at a highly respected and successful Charity for a Fundraising Manager to become part of a growing team, in a role which you can really make your own from day one. 

Position: Fundraising Manager 

Location: Hybrid/West London 

Salary: £37,500 - £40,000

Contract: Full time, Permanent 

About the role 

Part of the senior management team, as Fundraising Manager, you will be responsible for generating vital income from a variety of sources, including community fundraising, individual giving, corporate partnerships, legacy donors, and trusts and foundations. 

This is a unique opportunity to work closely with the CEO, the Marketing & Communications Team and with Admin Support to build and shape the fundraising department from the ground up.

You will be provided with mentoring and support from a focused and driven Management and Trustee team with excellent internal & external fundraising expertise and training available to help you succeed and thrive in your new role.

Some of your key responsibilities will include: 

• Community Fundraising 

• Individual Giving 

• Corporate Partnerships 

• Legacy Giving 

• Trusts and Foundations 

• CRM Database Management 

• Donor Relations 

• Financial Management 

As Fundraising Manager, you will have the following skills and experience: 

• Demonstrable experience and success in one or more of the following types of Fundraising - Community, Corporate, Legacy, Individual Giving or Trusts and Foundations. 

• Related field or equivalent experience in, Business, Marketing, Non-Profit Management, a related field or equivalent experience.

• Awareness of legislation surrounding Direct Marketing and compliance with the Fundraising Regulator's Code of Fundraising Practice. 

• Strong knowledge of donor development and customer service/supporter care principles. 

• Sound knowledge of GDPR and its impact on fundraising. 

• Experience in prospect research, identifying funding opportunities, and writing tailored applications. 

• Demonstrable experience of working in a fundraising team. 

• Experience in developing and implementing community fundraising initiatives. 

• Experience in creating and managing donor acquisition and retention campaigns. 

Other roles you may have experience of could include: Fundraising, Fundraising Manager, Senior Fundraising Manager, Corporate Fundraising, Trusts and Foundations, Legacy Giving, Community Fundraising, Individual Giving, Fundraising Management, Corporate Partnerships Manager. 

You may also have a recognised qualification in Fundraising. 

Please note: This role is being advertised by NFP People on behalf of the Charity. 

Title: Senior Philanthropy Manager

Contract:                 Permanent, full-time (36 hours per week)

Salary: £49,275 per anuum

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ over 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the NHM’s Development team, as we are about to embark on a major capital campaign that is set to rejuvenate the Museum spaces and transform access to our collections. Alongside this we have secured investment from the UK Government to build a major new science and digitisation centre at the Thames Valley Science Park in collaboration with the University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.  

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

Job Summary

We are looking for a dynamic and self-motivated fundraiser to join our successful team as we embark on a major capital campaign to raise £150m. Reporting to the Head of Philanthropy, this role will be responsible for personally securing six and seven-figure gifts from High-Net-Worth Individuals.

The Senior Philanthropy Manger will work closely with the Head of Philanthropy, the Senior Principal Gifts Manager and the rest of the Philanthropy team, feeding into the overall strategy of high-value partnerships. They will manage a portfolio of funder accounts which deliver long term, high-value strategic partnerships as well as building new relationships.

The Senior Philanthropy Manager will also manage 2 roles – Patrons Manager and a Philanthropy Manager (HNWI and Legacies), with oversight of both the Patrons Programme and Legacy programme.

The Philanthropy team is growing and there will be substantial opportunity for professional development within a world-leading cultural organisation.

Main tasks and responsibilities

· Manage a portfolio of prospects, in the UK and abroad, capable of making six and seven-figure gifts.

· Raise income in line with agreed personal and team fundraising targets.

· Working closely with the whole Philanthropy team to coordinate on the overall strategy and targets for maximising philanthropic giving to the NHM.

· Manage a team of 3, which includes line management of a Patrons Manager and Philanthropy Manager (HNWI/Legacies), whilst motivating them to meet key objectives and targets within the overall Philanthropy team.

· Work alongside the Philanthropy team, Special Events team and Corporate team in the preparation of written donor proposals, donor stewardship and the planning and execution of events related to the cultivation, solicitation and stewardship of donors.

· Work independently to plan and implement creative strategies to increase philanthropic gifts at the six and seven-figure level by creating bespoke cultivation and solicitation plans that utilise senior stakeholders effectively.

· Actively solicit funding personally, as well as plan solicitations for senior staff as appropriate.

· Build strong relationships and partner with key staff across NHM in line with our strategic ambitions.

· Prepare written briefings for senior management and with donors and prospective donors as well as follow up documentation and correspondence.

· Ensure full and timely records of all activity are kept on the database in adherence to set policies and procedures.

· Promote best practice in fundraising across the NHM.

Person Specification

Essential

· Significant fundraising or income generating experience and a proven track record of securing income at the six-figure+ level.

· Demonstrated success in managing a high value and diverse portfolio of major donors that include complex relationships (e.g. interests and relationships across a large organisation).

· Experience of working within a results-oriented environment, with a record of achieving personal KPIs and targets.

· Exceptional written communication skills with an ability to convey detailed or scientific information in a concise and engaging manner.  

· Excellent interpersonal and verbal skills and with proven experience of managing or liaising with either clients, customers or charity donors.

· Proven experience of cross-team working and liaising with multiple stakeholders.

· Good understanding of the process of fundraising.

· Excellent administration and organisation skills, demonstrating the ability to manage conflicting priorities and meet deadlines whilst working under pressure.  

· Ability to work well as a member of a team as well as on own initiative.

· Ability to attend early morning and evening events as required, acting as an ambassador for the Natural History Museum.

Desirable

· A demonstrable track-record in securing and managing funding from high-net-worth individuals.

· Management experience.

· Experience of working with a fundraising / CRM system.

· Experience carrying out research to a brief (preferably fundraising research, including external research, such as giving history and funding priorities, and internal research, such as gathering figures, statistics and information).

· Knowledge of and an interest in natural history, science, environmental and/or the cultural sector.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible.  We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.

We are curious.  We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.

We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.

We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.

We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.

We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.

General Information

All positions at the Natural History Museum are conditional subject to receipt of:

• Proof that you are legally entitled to work in the UK

• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)

• Satisfactory references covering the last 3 years of your employment or education

• Health clearance

The Museum supports flexible working.

To apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 20 October 2024

Interviews expected w/c 28 October 2024

Job title: Fundraising and Legacy Administrator

Reports to: Individual Giving Manager

Salary: £15,900 per annum (£26,500 FTE)

Contract: 3 days (21 hours) per week, fixed term until end of December 2024

Location: Westminster, London 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator. 

This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.

Please refer to the job description for further information. 

In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

1. Please tell us about your previous experience working in the charity sector (max. 100 words).

2. Please tell about your experience using a CRM database (max. 100 words).

3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).

We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The vision of the Schools Division is one where all schools and colleges in the UK are mentally healthy. This means the mental health and wellbeing of children and young people is prioritised alongside their academic attainment. The Schools and Colleges Early Support Service works with schools to offer direct remote support to children, young people, families and school staff across England. Our ambition is to work in up to 200 schools providing direct support for mild to moderate mental health difficulties. The Administrator will sit within a small dynamic team, the Schools and Colleges Early Support Service, supporting the ambitious partnership between The Anna Freud Centre and Mind. 

We are looking for a person who is interested in learning more about the school environment and how remote therapy interventions are delivered. The post-holder will be involved in a large project to implement and imbed a new CRM, with opportunity to become a super-user for the CRM and be involved in training to new team members. There may also be opportunities to get involved in our children and young people’s advisory group or parent/carer advisory group.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Monday 21 October 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Tuesday 5 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Tuesday 12 November 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

We have an exciting opportunity to join our thriving and committed Community and Events Fundraising team. We are looking for someone who is experienced in project management and implementation of ambitious supporter retention and stewardship programmes to maximize income generation.  We are looking for someone who is creative, ambitious, and passionate about ensuring an excellent supporter experience, to help us drive income growth. This is a new role, offering you the opportunity to truly bring your strengths to it.

As the Community and Events Retention Officer, you will be an excellent communicator, a strategic thinker, take a test and learn approach and be able to demonstrate success of your strategies against KPIs and clear income targets.  You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans.

This is a permanent full-time position based either at our new Headquarters: -The Salvation Army, Territorial Headquarters, 1 Champion Park, London SE5 8FJ, or flexible agile working from home.

Our exciting new building provides a more effective workplace to help The Salvation Army better achieve its mission. Applicants must be able to work within the Christian ethos of The Salvation Army.

Applicants must be able to work within the Christian ethos of The Salvation Army.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.

Closing date: 10th November 2024 at 23.59pm

Interview date: To be confirmed - weekly on an ongoing basis - You are encouraged to apply early. 

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. 

Appointment subject to satisfactory references and proof of right to work in the UK. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Cosmic supports the children’s and neonatal intensive care units at St Mary’s and Queen Charlotte’s Hospitals in London. The charity funds vital medical equipment, provides family support services, and enables staff training and education. Cosmic also contributes to groundbreaking research to improve care for critically ill children and babies. Through these efforts, the charity helps deliver exceptional care and emotional support to families during challenging times.

At Cosmic the Service Delivery Manager role will be pivotal in enhancing collaboration between Cosmic and NHS units across two hospital sites. This newly created role focuses on managing critical service delivery projects and campaigns.

Key responsibilities include building relationships within the PICU (Paediatric Intensive Care Unit) and NICU (Neonatal Intensive Care Unit), promoting Cosmic’s mission, and managing health campaigns and projects. The postholder will also implement data metrics to assess service impact and report findings to stakeholders.

The ideal candidate will possess strong project management skills, experience in stakeholder engagement, and a knack for data analysis. This role offers the opportunity to work with a small but very supportive and motivated team at a crucial and exciting time of growth.

Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer (maternity cover). If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

In this role, you will focus on managing the organisation’s database operations with a particular emphasis on ensuring accurate and timely processing of income and donations, maintaining high standards of data quality, and supporting the Fundraising team with their data requirements. You will have opportunity to work in a charity focused on improving the welfare of working animals like horses, donkeys, and camels. It provides veterinary care, education, and support in areas where these animals are vital to livelihoods, aiming to ensure their health and well-being.

Title: Database Officer

Hours: Full time, 12-month fixed term maternity cover

Salary: £37,500 per annum plus benefits

Location: Hybrid – remote, London Head Office as required (up to 1 day per month)

Closing date: Applications being reviewed on a rolling basis  

More about the role:

As Database Officer, you’ll play a pivotal role in importing and reconciling donation data from various sources into the Raiser’s Edge system, managing regular gift administration, and maintaining data quality and GDPR compliance. You will also support the fundraising team by generating data selections for appeals, providing reports on fundraising performance, and offering training on data processes to colleagues. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.

Key Responsibilities:

• Donation Processing: Importing and reconciling donation data from various sources into the Raiser’s Edge system, ensuring timely and accurate income processing.
• Database Maintenance: Maintaining the quality and integrity of the database, including GDPR compliance, updating consent records, and consolidating duplicate entries.
• Support for Fundraising Teams: Providing data selections, reports, and support to fundraising teams for campaigns and donor communications.
• Collaboration with Finance: Working closely with the finance team to reconcile gift income and manage Gift Aid claims.

This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.