Crm And Data Services Senior Officer Jobs in Home Based
LOCATION - Remote with travel required across the UK
Are you looking for an exciting and rewarding new role in 2024? Apply for the Impact and Evaluation Senior Officer role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
We are seeking an Impact and Evaluation Senior Officer, working with the Impact and Evaluation Manager, Director of Partnerships and Federation Development and with federation members.The role will be central to the delivery of strategic commitment to work together to record, study, continuously improve and broadcast our collective impact.
It’s an exciting time for the Emmaus Federation as we roll out a new In-Form (salesforce) CRM system and interlinked Monitoring Evaluation and Learning (MEL) Framework.
The role will play a crucial part in implementing, gathering feedback and developing new systems and tools to be utilised by Emmaus communities.
The role will be varied in nature, one day might involve conducting interviews with people experiencing homelessness, then next providing support to a member of staff to improve a communities MEL practice, the following day might involve analysing a data set and writing a briefing paper.
Who are we looking for?
The Impact and Evaluation Senior Officer will play a key role in supporting the Emmaus federation to understand and demonstrates the impact of our work.
The ideal candidate will have strong theoretical and practical evaluation skills coupled with the people skills to make this work accessible to a range of stakeholders.
They will need to be comfortable working as part of a remote team and able to travel to Emmaus communities across the UK to work with staff and companions.
What we offer
· £34,199 pro rata (based on a standard working week of 37.5 hours)
· Working hours: Can be delivered flexibly, Monday – Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Wednesday 06 November 2024.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Monday 18 November.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
Join Where Next, a leading charity with over 40 years of empowering adults with learning disabilities. As the largest day service provider in Worcestershire, we are committed to fostering independence, work skills, and enjoyment for our clients.
We are currently undergoing an exciting transformation, and this is your chance to be part of it! We’re looking for a dynamic Fundraising Officer (Grants) to help secure the future of our charity by developing key funding streams and building successful corporate partnerships.
What You’ll Do:
- Lead on fundraising through grants, corporate partnerships, and other funding mechanisms
- Write and develop winning bids to secure financial support
- Build and maintain relationships with corporate partners and funders
- Support the strategic direction of the organization by identifying new funding opportunities
- Collaborate across teams to align funding with operational needs
- Manage fundraising data using the charity’s CRM system
What We’re Looking For:
- Degree or equivalent (desirable)
- Experience in writing bids, reports, or other detailed documents
- Knowledge of the charity sector and fundraising (desirable)
- Excellent communication skills, with strong attention to detail
- Proactive and creative mindset, always looking for new opportunities
- A passion for making a difference in the lives of those with learning disabilities
What We Offer:
- 25 days of annual leave plus bank holidays, with an additional Christmas shutdown
- Full sick pay for up to 6 weeks per year
- A positive training and development scheme to support your growth
- A pension scheme and access to a health and well-being app
- Special leave for life events: day off on your birthday, moving day, or wedding day
- A supportive and empowering work environment
This is your opportunity to contribute to a growing organisation that’s making a real difference. If you’re ready to take on a rewarding role that will challenge and inspire you, we’d love to hear from you!
Apply now to join our mission and help drive our impact forward.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a skilled and detail-oriented Senior Finance and Operations Manager to join our small but dynamic team at a critical stage of our work. With a refreshed strategy, expanded team and extended life we are looking for someone to manage the day-to-day delivery of an effective and efficient finance and operations function and provide vital support to the Director of Finance and Operations and Business Support Officer.
The successful candidate will become an integral part of the Access team, working in a collaborative and supportive environment with opportunities for growth and development.
Key Responsibilities:
· Day to day management of the finance and operations functions
· Financial reporting
· Treasury management
· Line management and development of the Business Support Officer
· HR and IT support to colleagues
· Governance support to trustees
If this opportunity aligns with your career goals, please review our job pack, which includes the job description and person specification. We encourage you to familiarise yourself with the requirements before applying. If you feel this is this the right role for you, do not hesitate to apply, we would love to hear from you.
We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.
As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.
First round of interviews (via Zoom) will be held on Thursday, 7th November 2024.
Second round of interviews (in person) will be held on Tuesday, 12th November 2024.
We want to see a social investment ecosystem that works for all charities and social enterprises.
The client requests no contact from agencies or media sales.
This 12 month project will help load accurate new and historic data onto our new CRM, MS Dynamics. You will work on designing new processes for importing current and ongoing financial transactions from our trusted suppliers. This will involve working with data and fundraising colleagues, selecting the most appropriate technology, writing the documentation, training others as well as ensuring accurate and timely loading of the data once live.
In May we launched our new CRM Dynamics 365 with small data sets in a staggered approach working team by team. This post will support our fundraising team to ensure they have accurate and up-to-date supporter information, enabling timely communications with donors and precise monthly financial reconciliations.
You will be a detail-oriented and self-motivated professional with proven experience in managing data imports and ETL processes. With strong data analysis skills and ideally experience of loading data into MS Dynamics, you understand how to transform data to support decision-making and ensure accurate financial reconciliations.
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
The client requests no contact from agencies or media sales.
King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. We’re here to help King’s go beyond what the NHS can provide to meet the needs of current and future patients.
We make the best care possible by raising money for cutting-edge equipment and facilities, innovative research and pioneering treatment, pushing boundaries, transforming clinical services and finding new ways to improve how people experience King's hospitals.
The Senior Fundraising Operations Officer will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system.
The successful candidate will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.
Key tasks
- Lead on the import of both online and offline income streams, investigating and resolving anomalies.
- Undertake data marketing selections, in conjunction with the Database Manager, liaising with fundraising colleagues on selection criteria.
- Work with the Database Manager to provide effective database and operational support to end users.
- Undertake all aspects of the Supporter Services Assistant role on days when they are not in the office, ensuring supporter enquiries are responded to, income processed twice weekly and donations thanked.
- Work with the Database Manager to develop and continuously improve database reporting across both Charity CRM and Power BI in support of the fundraising and communications operational plan.
About you
You will have:
- A highly organised, and thorough approach to work with meticulous attention to detail
- The ability to see projects through from start to finish managing time and tasks effectively
- The ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
- Excellent interpersonal skills
- The ability to work on own initiative without supervision
- Advanced Microsoft Office skills, particularly Excel, Word and Outlook
- Ability to communicate effectively, both orally and in writing
- A team-building approach, coupled with discretion and a supportive style
- Experience in working with Customer Relationship Management (CRM) databases
- Experience in using Advanced Microsoft Office packages, particularly Excel, Word, and SharePoint
- Experience in undertaking data selections for marketing mailings
- Experience in data import protocols - extracting data and transforming it ready for import.
We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life. To apply, please submit your CV and a cover letter of no more than two pages on setting out how you meet the criteria via the Charity website by Tuesday 22nd October at 23:59:59.
Stage 1 phone call will take place either Wednesday 23rd or Friday 25th October. Interviews will take place Monday 28th October.
The client requests no contact from agencies or media sales.
Hours: 40 hours per week
Reports to: Chief Executive Officer (CEO)
Start Date: As soon as possible
Application Deadline: 8th November 2024
About The Anti-Slavery Collective (TASC)
Founded in 2017, The Anti-Slavery Collective (TASC) is a connector and convener of people, groups, and ideas. Our mission is to create linkages between decision-makers, corporates, and civil society allies to disrupt modern slavery and human trafficking.
We have built partnerships with business pioneers, civil society allies, and leaders, hosted high-level events, brought the issue of modern slavery back to the World Economic Forum, and amplified survivor leaders' voices.
TASC's mission is twofold:
- Shifting societal consciousness: We seek to transform public awareness so society rejects the trafficking and exploitation of people and demands ethical products and services.
- Supporting businesses: We provide businesses with tools, information, and connections to eliminate modern slavery from their supply chains, promoting global business practices that prioritise human welfare.
About the Role
The Director of Partnerships will lead TASC’s partnership efforts, responsible for cultivating and securing new partnerships, and delivering on partnership strategies. You will manage relationships with key strategic partners, donors, civil society allies, and academic stakeholders. The Director of Partnerships will work closely with the CEO, contributing to the charity’s broader external relations activities, while operating with independence and professionalism.
Key Responsibilities
-
Partnership Strategy and Relationship Management:
- Contribute to developing new partnership strategies.
- Manage deliverables and track impact milestones as outlined in partnership strategies.
- Oversee day-to-day correspondence with donors and strategic partners.
- Facilitate meetings and visits with key stakeholders.
- Support the CEO and team members in engaging with strategic partners.
- Lead or contribute to relevant research projects.
-
Internal Coordination:
- Build strong relationships with colleagues to ensure effective information sharing.
- Coordinate joint inputs for briefs, communication materials, and applications.
- Collaborate with the team in producing and disseminating deliverables, updates, and communication materials.
- Regularly contribute to TASC's internal Customer Relationship Management (CRM) system.
-
Operational Support:
- Support the organisation’s broader projects or events as required.
- Maintain relationships with NGOs, research institutions, and stakeholders to stay informed about trends, collaborations, and funding opportunities.
-
Grant Management:
- Manage all aspects of grant servicing, ensuring deadlines are met and donor requirements are fulfilled.
- Draft and collate reports and grant applications, ensuring alignment with donor requirements.
- Maintain systems for tracking grant data and provide information for internal use and Board papers.
-
Management:
- Line-manage a direct report (Partnerships Manager).
Qualifications and Experience
Essential:
- Right to work in London.
- Excellent written English.
- Proven experience in building cross-sector partnerships, especially with corporate partners.
- Strong interpersonal and communication skills with the ability to engage with a range of stakeholders.
- Ability to meet tight deadlines and manage multiple assignments simultaneously.
- High level of initiative and ability to work independently.
Desirable:
- Experience in a corporate partnership or similar role.
- Knowledge or experience in the field of modern slavery, human rights, or development.
- Understanding of contracting and grant-making processes.
- Willingness and ability to travel locally and internationally.
Compensation
- 25 days holiday (pro rata), plus public holidays.
- For further details regarding salary, please inquire.
Application Process
Applications must be submitted in English and include a CV, a one-page cover letter, and the contact details of two referees (one must be your current or most recent line manager or Head of HR).
Please email your application in PDF format with "Director of Partnerships" in the subject line by 5:00 PM on 8th November 2024.
Only shortlisted candidates will be contacted for further consideration.
The Anti-Slavery Collective is an equal opportunities employer, committed to creating a diverse workforce. We strongly encourage applications from people with disabilities, Black, Asian, Indigenous or Minority Ethnic backgrounds, LGBTQ+, and from diverse socio-economic backgrounds.
Applicants must be eligible to work in London.
TASC is committed to meaningful survivor inclusion and leadership. We strongly encourage applicants with lived experience of trafficking or forced labour to apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.
You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).
You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.
If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.
Send your CV and a supporting statement of no more than 300 words explaining how you meet the essential and desirable criteria for the role.
The client requests no contact from agencies or media sales.
Location: Oxfordshire
Salary: £55,000 (£2,500 car allowance)
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Permanent
RABI is the charity at the heart of farming, providing expert mental health and wellbeing support, as well as financial, emotional and practical help to farming people in England, Wales and Northern Ireland.
Key Purpose of the role:
This is a dual-purpose role with a major component being the organisational Designated Safeguarding Lead with primary responsibility for driving good practice and ensuring upskilling of staff, trustees, and volunteers to assess risk, identify, and report concerns. The DSL lead is also responsible for supporting the embedding of a safeguarding culture and development of all processes needed to support best practice throughout the organisation and associated external activities.
The other component is that of Senior SD Manager, a position with the day-to-day responsibility for ensuring the efficiencies, and responsive running of the service delivery team. The post holder will provide oversight to ensure the team are motivated, driven, appropriately supported and have all the tools and skills needed to execute their roles effectively.
The Senior Manager will also oversee the development, management and continuous improvement of all SD systems, processes, and procedures needed to ensure all existing and new support services run smoothly. The post holder will ensure SD is compliant in all areas, including those services provided by Third Party Partners, and be the CRM subject matter expert ensuring that new systems provide the data and information required and that it is analysed and communicated out internally to the Head of Service Delivery, plus other relevant Heads of Department, and externally as needed and in a timely manner.
The Senior Manager will have proven leadership skills and a passion for developing and supporting talent within the team. The post holder will work closely with the Head of Service Delivery to develop creative and robust long-term strategy and associated short term action plans, supporting execution of those plans by ensuring budgets, KPIs and organisational objectives are met. The Senior Manager will have a track record of delivering results whilst promoting a positive working environment both intra and inter departmentally – success of the post relies on this.
Key Relationships:
Internal: Director of Services, Director of Finance and Operations, Service Delivery Team; Fundraising Team; Business Development Team, Finance Team and Volunteering Team.
External: External service providers, partners, statutory health & social care services.
Key Responsibilities:
- RABI’s subject matter expert leading on developing and establishing the organisation’s approach to safeguarding and embedding best practice, policies and procedures within all areas of the organisation and volunteers.
- Ensure CPD around safeguarding is maintained across the organisation and volunteers that includes understanding of assessing risk, identifying and reporting safeguarding concerns.
- Oversee the safeguarding and case management system and audit process necessary to ensure best practice.
- Be the point of contact for any safeguarding escalation.
- Be the central point of contact for internal and external individuals and agencies regarding Safeguarding.
- Act as RABI’s Designated Safeguarding Lead reporting directly to Head of Service Delivery, Director of Services and Committee.
- Provide clear, supportive and developmental line management to all line reports.
- Supervise progress on the implementation of CRM systems and processes.
- Ensure lessons learned and best practices are incorporated into existing and new service design.
- Be the Subject Matter Expert for Service Delivery in the CRM systems design and delivery.
- Oversee Third Party Partners to ensure deliverables and quality of service of SLAs are met.
- Act as the point of escalation for any service-related issue from SD team or Third Parties and refer onto Head of Services as and when needed.
- Produce regular reporting so that Head of Services and Director of Services has insight into service performance and trends.
- Maintain thoughtful, productive and supportive relationships with colleagues, respecting, reflecting and fostering our mission and core values at all times.
- Represent the organisation at external meetings or conferences related to safeguarding and SD.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Contribute to the strategic and operational growth of the charity, participating and collaborating with colleagues across the charity.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
Person Specification:
Essential
- Experience of leading on Safeguarding and Prevent and the role of the DSL
- Understand role and responsibilities of statutory agencies
- Ability to recognise and define poor practice and abuse, including thresholds of abuse
- Awareness of contextual safeguarding and current affairs that impact the welfare of children, young people and adults at risk, and ability to quickly recognise and respond to emerging issues relevant to rural communities
- Review to ensure safer recruitment, and an understanding of its importance in preventing abuse within the context of RABI operations
- Understand how to recognise and respond to allegations of abuse
- Experience of oversight of rigorous impact evaluations within a third sector (or similar) organisation operating nationally
- Experience of overseeing the rolling out and embedding of new systems, processes and procedures to remote workers and partner organisations
- Excellent mentoring and management skills
- Excellent systems-based thinker with experience of writing impact focused reports for senior management
- Experience of engaging, influencing and sharing best practise with external partners and internal stakeholders
- Excellent communication skills
- Flexible, resilient and solution focussed
- Excellent IT software skills and adapt to new systems and processes
- Full driving licence - Ability to travel across the UK
Desirable
- With 5 – 10 years management experience, including management of a remote and or multidisciplinary team
- Farming background or knowledge of the farming community
- Excellent knowledge of current sector trends in relation service provision in the context of the UK third sector
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justi?able. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, quali?cations and abilities.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Support Officer
Reporting to: Supporter Care Manager
Hours of work: 37.5 hours per week
Salary: £28,000 - £32,000 per annum
Closing Date: 24 October 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.
The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.
The role supports the wider Fundraising team and fundraising activities across eleven income streams.
As Fundraising Supporter Officer, you will:
- Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
- Thank donors appropriately, liaising with Fundraising Managers as needed.
- Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
- Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Support and attend fundraising events, occasionally outside of normal working hours.
- Work in a hybrid model of some days in the office and others from home.
Experience, knowledge and skills desired:
- A desire to represent the client charity with enthusiasm, professionalism and authenticity.
- A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Experience in processing income and handling of monies securely.
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Demonstratable experience of good organisational skills.
- Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
- A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
- Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
Company benefits
- Annual leave 25 days plus bank holidays
- Standard Life pension scheme with Company contributions starting at 3%
- Non-contributory life assurance scheme
- Compton professional development and mentoring opportunities
- Employee Assistance Programme – offering free 24/7 support + counselling and advice
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Corporate Partnerships Officer
Salary: £29,217 per annum
Hours: 37.5 hours per week, 1-year fixed term contract
Location: Gravesend DA11 7HQ / Swanscombe DA10 0AB and occasionally work from home
ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.
We are looking for a Senior Corporate Partnerships Officer to help us grow sustainable income from businesses and build strong, purposeful partnerships. In this role, you’ll focus on securing new business and sponsorships, maintaining excellent relationships with existing partners, and finding opportunities for growth. You’ll also assist in managing the corporate budget with the support of the Corporate Partnerships Manager.
If you’re looking for a rewarding role where you’ll make a real difference in providing care and support when it's needed most, we’d love to hear from you!
Essential Requirements:
· Educated to GCSE level or equivalent professional experience.
· Proven success in securing new corporate business.
· Skilled in researching leads, managing pipelines, and account management.
· Experience in event, project, and campaign management.
· Track record of exceeding income targets.
· Ability to create and present proposals confidently.
· Excellent verbal, written, organisational, and time management skills.
· Strong relationship management and customer service.
· Confident in using CRM databases and proficient in Word, Excel, PowerPoint, and Outlook.
· Access to own vehicle with valid driving license and business insurance.
How to apply:
By application form, either online or downloadable from our website or by submitting a CV and cover letter, CVs without a cover letter will not be considered.
This post is subject to Standard DBS clearance.
Closing date: 8 November 2024
Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.
Cosmic supports the children’s and neonatal intensive care units at St Mary’s and Queen Charlotte’s Hospitals in London. The charity funds vital medical equipment, provides family support services, and enables staff training and education. Cosmic also contributes to groundbreaking research to improve care for critically ill children and babies. Through these efforts, the charity helps deliver exceptional care and emotional support to families during challenging times.
At Cosmic the Service Delivery Manager role will be pivotal in enhancing collaboration between Cosmic and NHS units across two hospital sites. This newly created role focuses on managing critical service delivery projects and campaigns.
Key responsibilities include building relationships within the PICU (Paediatric Intensive Care Unit) and NICU (Neonatal Intensive Care Unit), promoting Cosmic’s mission, and managing health campaigns and projects. The postholder will also implement data metrics to assess service impact and report findings to stakeholders.
The ideal candidate will possess strong project management skills, experience in stakeholder engagement, and a knack for data analysis. This role offers the opportunity to work with a small but very supportive and motivated team at a crucial and exciting time of growth.
This is an excellent opportunity for a highly-organised individual with excellent attention to detail, to play an important role supporting the aims of the organisation. This post is a key role within Community Arts North West, working closely with CAN’s Executive Director, to ensure the smooth running of many aspects of the company’s business.
This includes responsibility for:
- Company Reporting: To lead on company reporting to CAN’s core funders.
- Database management: To manage CAN’s monitoring database and email marketing database, and implement their use.
- Governance: To support the administration of CAN’s Governance responsibilities (Board of Trustees and Board meetings).
- Office management: To manage the CAN Office.
- Company administration: To manage and implement CAN’s administration systems and responsibilities.
- Operational support: To support the operational running of the company.
KEY INFORMATION
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours (we are happy to consider part time with 0.6 FTE as a minimum)
Start date: November 2024 (we are happy to work with you and your notice period)
Duration: Permanent
Salary: £30,900 - £34,250 per annum if based in London. £28,325 - £31,675 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.
Application deadline: 27th October 2024
ABOUT UPREACH
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.
ROLE SUMMARY
upReach has grown quickly over the last 5 years, and our successful Income Generation brings with it a number of administrative elements, which are currently spread across numerous team members. We are investing in this new position in order to centralise those diverse admin responsibilities, with the Income and Finance Liaison Senior Officer taking full ownership of the associated processes and deliverables, and helping to establish "best practice" to support the Charity in our next growth phase.
The Income and Finance Liaison Senior Officer will contribute to the growth of upReach by working across the Income Generation and Finance teams contributing to a wide range of income and finance related activities. You will support the teams to meet income targets and deliver the 2024-27 strategic plan.
OUR VALUES
upReach upholds the following values:
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Perseverance
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Integrity
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Advocacy
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Aspiration
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Proactivity
CORE RESPONSIBILITIES
Reporting to the Director of Income Generation and External Engagement you will work closely with the Director of Finance, CEO, Finance and Programmes teams, and colleagues across the income generating and external engagement team; supporting them to meet financial targets, provide excellent stewardship and to implement key administrative and financial processes.
The core responsibilities include:
Income generation and External Engagement
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Ownership of a range of administrative tasks, including stewarding of donors and partners and support of the Development Board.
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Promptly addressing incoming queries from supporters and partners, including email, telephone and post; assist the team by managing;
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Departmental email inboxes
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Prioritising requests and responding where appropriate
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Oversee the management of contracts with partners and funders; generate, issue and follow up in a timely fashion.
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Support the timely production of monthly management reports.
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Play a key role in the complaints procedures for the department and conduct full investigations where needed.
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Work with the team to ensure all relevant data is created and maintained regularly and accurately on the CRM (Customer Relationship Management) database.
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Keep on top of developments, changes in trends and patterns, new techniques and legislation.
Finance
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Act as the key liaison point between the income generation and finance team.
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Work with Finance to identify and find solutions to bottlenecks in the purchase order, invoicing and payment process.
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Ensure that money coming into the charity can be identified and coded accurately on the CRM database and finance systems.
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Create and maintain accurate records in the finance system, including billing values, timings and dates.
Team Working
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Work with colleagues across the department and organisation.
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Lead and support rotatees (Team members on the Graduate scheme) and volunteers as required.
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Ensure upReach promotes a high performance culture and professional integrity.
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Support the implementation of business improvement and people development initiatives.
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Commit to the annual appraisal process, including deadlines and develop stretching, SMART OKRs (objectives and key results) to meet our strategic goals.
Other
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Occasional out of office work may be required in order that the organisation is able to deliver on its commitments to its stakeholders
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Some UK travel will be required from time to time
Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit.
SKILLS AND EXPERIENCE
The ideal candidate should display these skills:
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Excellent organisational skills and the ability to prioritise and deliver to tight deadlines across different departments
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Strong administrative and numeracy skills
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Excellent communication skills (both oral and written)
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Problem solving and solution focussed
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A wonderful team player with a positive and enthusiastic approach
This position would be suited to individuals who are committed to upReach’s mission. We are looking for someone who is passionate about social mobility and believes that background should not be a barrier to graduate employment.
To be successful in this role, it is anticipated that you will have experience of working in a fast paced environment, and are able to demonstrate a high level administrative and numeracy skills;
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Strong relationship building and customer service experience with internal and external stakeholders.
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Experience working in a fast-paced environment.
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Ability to maintain accuracy and work independently to find solutions to problems.
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Supporting the preparation of annual budget reviews and KPI (Key Performance Indicators)/OKR reports (full training will be provided as required)
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Ability to work cooperatively with and through people to reach goals.
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High-level of computer literacy, specifically Google Suite
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Working on a variety of projects at the same time and delivering to deadlines.
TEAM CULTURE & BENEFITS:
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave.
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, this increases to 5% after 5 years of working with us.
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Cycle-to-work scheme.
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Monthly socials.
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Dedication to Staff Wellbeing through our Employee Assistance Programme
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Ethnic Minorities Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Socio-economic Background Network
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READY TO APPLY?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close at 11:59pm on 27th October 2024.
EQUAL OPPORTUNITIES
upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.
The British Small Animal Veterinary Association (BSAVA) are exclusively partnering with Robertson Bell to recruit a Head of Finance & Shared Services to join their dynamic team on a permanent basis. BSAVA is the professional body that serves veterinary surgeons and nurses who treat companion animals and it exists to enable the veterinary profession and professionals thrive.
Reporting into the CEO and as a key member of the Leadership Team, this critical role will be responsible for the development of effective financial strategy to deliver the organisations strategic ambitions, whilst also supporting the strategic development, performance measurement and the optimisation of the Charity’s income.
The organisation:
Founded in 1957, BSAVA has gone from strength to strength to enable the community of small animal veterinary professionals to develop their knowledge and skills through leading-edge education, scientific research and collaboration. BSAVA currently boasts over 10,000 members, the majority of whom work in practice as veterinary surgeons or veterinary nurses, and there are several exciting projects on the horizon as part of their new strategic plan, of which this Head of Finance and Shared Services will play a leading role.
The role offers a full-time opportunity with an excellent benefits package including 7% contribution towards Group Personal Pension, private medical insurance, free parking on site and 25 days holiday (rising to 28 days after three years). Furthermore, the charity’s beautiful offices in Quedgeley (Gloucestershire) were complete renovated in 2017 and the successful post holder will be offered the opportunity to work from home up to three days per week.
The key duties of this Head of Finance & Shared Services role are as follows:
- Ensure that the charity complies with statutory, funding and tax regulations, fulfilling its requirements as a charity, company and employer.
- Work with the CEO and Trustees to enhance and improve the organisations governance functions.
- Lead the statutory audit process and production of the Annual Report, co-ordinating the completion of year end processes.
- Attend Board and Audit and Risk Committee meetings, providing clear and accurate reports to enable them to assess the associations financial, compliance and risk management situation.
- Develop a long-term financial strategy that will support the charity’s ambition for growth.
- Support the Chief Executive and LT with new business development and change management initiatives.
- Oversee the preparation of annual budgets and 3-year forecasts in accordance with the timescales laid down by the CEO.
- Make recommendations to further develop the Shared Services function in order to optimise resources and enhance the efficient running of the Association.
- Support the LT in development and review of business models, commercial proposals, optimising pricing strategies and analysis of potential revenue.
The successful candidate will have:
- Qualified as a finance professional or be qualified by demonstrable experience.
- Finance experience at a senior level, guiding executing and non-executive colleagues.
- Experience of producing and managing organisations budgets and forecasts.
- Experience of financial modelling and development of KPIs.
- Line management experience.
- Ideally, experience of charity accounting including preparing statutory accounts for audit.
- Experience of managing other business areas and support functions would also be an advantage.
- Ability to contribute effectively and constructively as a member of the Leadership Team
The closing date for applications is on Sunday 20th October, but applications are under continuous review in advance of this date so apply today to make sure you are considered!