Counselling Service Administrator Jobs

Are you passionate about making a real difference in the lives of pregnant women facing barriers to equitable maternity care?

Sister Circle are a women-led charity based in London, we work with women from diverse backgrounds, living with complex situations and who at highest risk of poor healthcare.Whatever a woman’s circumstances, we walk alongside her as an individual, building trusting relationships that enable women to thrive mentally, physically and socially.

Our support for women: Maternity Mates: one-to-one continuity of care support during pregnancy, labour and birth and postnatally by a trained local volunteer who may share experiences and speak up to 15 languages between them. Her Health: One to advocacy in two languages for women who have experienced gender-based violence, female genital cutting. Healing Conversations: one to one trauma counselling in five languages and baby loss peer support.

Sister Circle is looking for a part-time Programme Lead who is committed to tackling one of the most pressing challenges in women’s health today—improving equity and justice for underserved communities of women.

The Role

In this newly created role of Programme Lead, you will be responsible for working closely with pregnant mums and Maternity Mates volunteers to provide tailored support to ensure each pregnancy is a positive experience. You will be responsible for the assessments to determine the support needs of pregnant mums, matching each with her volunteer Maternity Mate; whilst mentoring each volunteer through her journey with mum to provide the very best support.

You will develop good working relationships with volunteers and pregnant mums and take responsibility for continuous improvement so that mums receive the very best possible support and are able to navigate and make choices for themselves. You will proactive and enjoy working collaboratively with your Project Manager and other members of the Sister Circle team.

You will be expected to work from one or two of the Family Hub sites within Croydon.

You will be confident and proficient in:

Programme Management – delivering high quality support programme for mums living with complex needs and managing volunteers. Effectively manage a significant caseload and effectively manage multiple priorities, at times under pressure.

Engagement and Collaboration – working closely with colleagues to deliver the day-to-day support.

Problem-Solving and Service Development – Ability to identify and come up with solutions to challenges.

Data Analysis and Impact Reporting – Experience of gathering data from beneficiaries and volunteers.

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. 

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Wednesday 23rd April 2025 at midday.
 

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

Sister Circle are looking for a Finance Manager to join their team.  Effective financial management is essential for our long-term sustainability and our capacity to support underserved women in our communities. 

As our Finance Manager, you will be meticulous with managing the financial operations of our charity; meeting deadlines, ensuring charity governance compliance, and supporting the senior management team with monthly budgeting and forecasting requirements.  You will play a lead role (with the Chief Executive) within our Finance and Governance sub committee as well as preparing reports for the Treasurer and Board of Trustees. You will manage one part-time member of the team (up to 2 days per week) who supports the day-to-day Financial and IT administration.

Your responsibilities will include:

• Leading the process of creating the annual budget, strategic three-to-five-year forecasts, monthly/quarterly management accounts and preparation of budgets for funding bids and reporting
• Prepare and lead the annual audit process, including required governance with relevant bodies.
• Supporting budget holder colleagues to manage individual project finances. 
• Preparing management accounts/finance reports to provide staff, Treasurer and trustees with the financial information they need for good decision making and planning future work

About Sister Circle

Sister Circle are a women-led charity based in London, we work with women from diverse backgrounds, living with complex situations and who at highest risk of poor healthcare.Whatever a woman’s circumstances, we walk alongside her as an individual, building trusting relationships that enable women to thrive mentally, physically and socially. Our support programmes are: Maternity Mates (pregnancy, birth, labour and postnatally), Healing Conversations (Trauma counselling, peer support for baby loss) and Her Health (one-to-one advocacy during gyneacological journeys). 

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. 

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Friday 14th April 2025 at midday.

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

We are recruiting a Senior CfD Counsellor to join the Hertfordshire NHS Talking Therapies Service.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we want to hear from you.

Job title: Senior Counsellor (CfD) x2
Reference Number: 268
Salary scale: £30,500 per annum, pro rata
Contract: Permanent
Reports to: Senior Clinical Lead & Counselling Manager
Based: One of our 7 Hertfordshire countywide wellbeing centres, base to be agreed.
Work Pattern: Between 3 – 4 days per week. (Hours and days to be agreed within the range of a 7 day week and service operational hours of 7:30am - 9:30pm)

About the Project

Hertfordshire Mind Network (HMN) is a leading countywide provider of wellbeing services.

We are commissioned by Hertfordshire County Council as one of the providers of Counselling for Depression (CFD) for Hertfordshire NHS Talking Therapies. Referrals are received directly from the GP or HPFT Wellbeing Team and are for Hertfordshire residents aged 16 and above, experiencing mental distress in relation to common mental health problems, such as anxiety and depression.

We also offer an affordable counselling service, Talk It Out, providing short term general counselling for up to 10 sessions. Counsellors under this service are volunteers and are either trainees in placement, or qualified.

We offer a flexible blend of face-to-face, online and telephone sessions and will be developing a new group counselling offer.

About the Role

A new opportunity for two Senior CFD Counsellor roles has been developed due to the expansion of the service. This post is integral to the continuous delivery of our counselling services and will provide further clinical support and day to day oversight to ensure the smooth running of the services. The postholder will work flexibly across the county, dependent on service needs, holding their own NHS Counselling 1:1 caseload and delivering group counselling either face to face from one of our Centres across Hertfordshire, online, or via telephone.

They will conduct initial contacts with clients, carry out counselling and risk assessments and allocate appropriate clients to volunteer counsellors for the Talk It Out service.  They will support the counsellors and wider team with any clinical concerns, or safeguarding and ensure that they have a positive, supportive, safe and robust experience of working within a counselling service.

The postholder will use their initiative to manage service demand and work with the Counselling Manager to report on the service’s performance, impact and evaluation. They will keep timely, detailed and accurate records, following organisational processes diligently. They will also ensure any concerns regarding clients accessing the service are escalated and managed efficiently, keeping the client at the centre of their decision making and ensuring that they receive a caring and supportive experience during their journey through the service.

Practical requirements for the Role

• Up-to-date Enhanced Adult and Child DBS check
• Proof of suitable level of qualifications as outlined in the person specification
• Proof of suitable registration with relevant professional body as outlined in the person specification
• Details of current clinical supervisor, who meets the supervisor criteria for the Service
• Current driving licence, car and business insurance

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is Monday 7 April 2025.
Interviews to be held on Monday 14 April 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to bring struggling children hope and a future. Building on the huge success of TLG Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences. This programme addresses the underlying issues children are facing, whilst also providing the option of direct support to their parents/carers and the school staff team.

In this role we are looking for an individual that thrives working with children and young people in a school context and is passionate about supporting pupils and their families struggling with emotional, relational, and mental health challenges. The ideal candidate will be a qualified counsellor with an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Counsellor will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents/carers too, so we're looking for an individual who can build and foster strong relationships.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: 2.5 days per week (18.75 hours, term-time only)

Closing Date: Rolling Applications

For further information check out the job description attached to this page. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers weekdays (Monday – Friday, 10am – 4pm). These times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

• Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
• Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
• Inform carers about carers assessments and refer where necessary.
• Inform carers about emergency grants available and refer where necessary.
• Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

• Refer unpaid carers to local services to access local and culturally appropriate support in their area.
• Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
• Signpost carers to relevant services in Manchester suited to their individual need.
• Complete relevant grant applications for carers using the service where needed.
• Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
• Research and explore options and implications so that carers can make informed decisions.
• Write and maintain detailed case records for all casework completed.
• Collect required data for statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared.  It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed.  Consequently, this job description may be revised from time to time.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

The Bridge Renewal Trust, in partnership with the NHS, deliver Care Navigation services for older people in Haringey.

As the Senior Care Navigator, you will provide supervision and support to the existing Care Navigation Team, leading on the coordination of work, allocating resources and ensuring every team member fulfils their role to the best of their ability through effective delivery, monitoring, and reporting.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you motivate, support and coordinate the Care Navigation Team that sits within a wider multi-disciplinary team, working closely with GP practices and other healthcare professionals, the public and voluntary sector?

We are currently recruiting a Senior Care Navigator who will focus on leading a small yet dedicated team of Care Navigators who are helping patients to make full use of community and voluntary sector services available locally. You will be responsible for allocating workloads, championing a personalised approach to providing support, and modelling exemplary working practises to motivate the team to achieve their very best.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply for this opportunity, please email us the following:

•  Copy of your CV
•  The contact details of two referees (we will not approach these without your consent)
•  Supporting statement demonstrating how you meet each of the requirements set out in the Person Specification

For a full job description, please visit our website. 

Would you like to help transform education and the lives of individuals and communities. You will be part of a purposeful Higher Education Institute as a Senior Administrative Officer and Finance Business Support professional. This role offers a unique opportunity to make a significant impact.
The campus has two sites the requirement is to work on both locations and rotate every other week.
This organisation takes multiple intakes annually, offering a range of qualifications from Certificates to Doctoral degrees. This is a higher education environment with approximately 6,000 non-residential students. Many of the programs, including some degree levels, are offered on weekends.

Your benefits will include:

• Holiday entitlement: 40 days in total: 28 days holiday plus 4 University closure days plus 8 Bank Holidays.
• 5% employer pension contribution & 6.1% employee pension contribution.
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Career and development opportunities, including support to gain further qualifications
• Support for health and wellbeing, including occupational health and counselling support services
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme and season ticket loan

 
Your day-to-day duties will include:

• Delivering empathetic student financial support in person
• Managing student finance queries and debt
• Collaborating with internal and external stakeholders
• Providing comprehensive financial management support
• Contributing to the Institute’s financial sustainability

 
Your skills and experience Will Include:
 

• Strong financial acumen, including budgeting and reporting
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure
• Proficiency in financial systems
• Knowledge of Student Loan Company and its processes

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Do you want to work with a leading advocacy charity organisation supporting those in need?
 
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 
 
Are you keen to make a difference to people who want to be heard? 
 
Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an Advocate to join our team in Cheshire West and Chester.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.

About us 
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 
 
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website. 

About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 
5% employer pension & minimum 3% employee contribution 
Salary sacrifices pension scheme 
Separate Life Assurance Cover (equivalent of two times your annual salary) 
Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 
24/7 Employee Assistance programme 
Access to remote counselling service 
Paid Disability Leave 
Paid compassionate Leave 
Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  
Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please visit our vacancy page on our website.

How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:
Closing date for applications; 30 April 2025 Midnight 

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Want to know more about VoiceAbility and the role?
Please visit the vanacy page on our website

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training. 

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.

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​Interested? Want to know more about the Charity? Please visit the Charity Website 

​Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday, 15 April 2025.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made your line manager aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.

Main purpose of post 

You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.

You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.

You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups. 

You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.

You will oversee a number of internal projects and external pilot projects.

Outline of main duties 

The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role. 

Operations:

o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.

o working with the SMT on an organisational design structure which meets the needs of our growing service

o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’

o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling

o taking responsibility for health and safety in our York office

o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.

IT and phone systems

o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.

o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management

o answering first line technical questions before escalating to Fusion Systems

o controlling system access permissions to software applications and Sharepoint folders

o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency

o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary

Policies and procedures

o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing

o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties

o You will contribute to the maintenance and development of Survive’s policies and procedures

Resources

o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary

o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive

o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers

Projects, monitoring and evaluation

o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports

o attending working groups to represent Survive

o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports

o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)

o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)

Person Specification – Operations and projects manager 

Qualifications 

• You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management

Operations 

• Experience of procurement and managing supplier contracts

• Working knowledge of Health and Safety legislation and UK GDPR
• Ideally, you will have worked or volunteered in the charity sector 

Team relationships 

• Able to deliver training, as required – especially IT training 

• Able to work effectively as part of a team and create, build and sustain good working relationships 

• Ideally, experience of managing change and supporting a team in embracing new ways of working 

Experience, knowledge and skills 

• You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
• You will have ideally have experience of delivering contracted services
• You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
• Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors

Projects, monitoring and evaluation

• Experience of overseeing pilot projects, ensuring key milestones are achieved
• Experience of compiling performance, monitoring and evaluation reports
• Able to research, analyse and summarise information 

• Ideally have experience of overseeing external accreditation processes

Personal

• An interest in the work that Survive does to support survivors of sexual trauma  

• A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices 

• Able to work independently and prioritise work effectively to meet demanding deadlines 

• Able to liaise effectively with statutory and voluntary sector partners and build good working relationships 

• Excellent listening skills; written and verbal communication skills

• A flexible approach to work and problem solving and ‘can do’ attitude to get things done 

Priorities for the first 6 months – what you will be working on:

• Getting to know the Survive team 

• Getting to know key external contacts
• Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
• Review of internal processes as part of the Client Journey group

• Become confident in the use of our client database Charitylog in order to produce reports and statistics
• Understand pilot pathways from NHS and East Riding of Yorkshire 

Where possible, interviews will be held on Tuesday 22nd April in York

The post holder will focus on delivery of the child, adolescent to parental violence and abuse programme which is incorporates an Non Violent Resistance approach.

Specialist Child to Parent Violence delivery:

· Advocate for the rights of children to be respected, heard and protected.

· Deliver sessions for parents using Non Violent Resistance (NVR) techniques and child and family members, applying a systematic family approach to managing violence and abuse in the home.

· Adhere to the relevant programme manuals for parents as well as for the children and young people.

· Use motivational interviewing techniques and strength based approaches to engage with families.

· Support parents and young people to learn skills and knowledge to deal with behaviour in a non-violenct way, using NVR and trauma informed CBT methods.

· Work closely with other statutory and voluntary professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be responsible and accountable for working with Team leader and/or Service Manager and Advanced practitioner to ensure risk is reviewed on a weekly basis.

· Attend monthly risk review and practice development meetings with Team leader or Advanced practitioner to ensure effective risk management procedures are applied at all times.

· Attend training sessions to enhance their delivery and understanding of NVR.

· Be personally accountable for the completion of assessments, pre and post questionnaires, and End of Intervention reports, and ensure they are to a high standard.

· Provide support and consultancy to other professionals to ensure appropriateness of referrals  and improve understanding on NVR and CBT techniques and working with families (parents and children and young people.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Partake and pass all relevant NVR and other child, young people  and parent centred training to undertake this specialist work.

· Deliver community training as required.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Maintain an accurate audit trail of all relevant communication with partner organistions involved.

· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy  and Practice meetings to support safe practice and develop resilience during the delivery of demanding work as directed by the Senior Practitioner.

Confidentiality and Information Security

· Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.

· Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children, Young People and Vulnerable Adults

· RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .

· RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children, young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.

We are currently looking for dedicated Immigration Advisers (IAA Level 2) to join our growing team to provide immigration advice and casework to destitute migrants. We will be recruiting on a rolling basis for a number of upcoming roles, one of which is a woman only role, so we welcome applications from women. Please do get in touch if you would like to discuss this further.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The ideal candidates will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Interviews: Offered on a rolling basis

Start date: Ranging from immediate to TBD.

ABOUT THE ROLE

Reporting to the Talent Development Partner, our People and Culture team are hiring for a Talent Development Administrator/Coordinator to join the team on a 12 month fixed term contract to provide support, administration, and solutions within the wider learning and development activity, ensuring a seamless and responsive service. You will support with short - medium - long term strategies to aid the attraction of new employees and the development and retention of existing staff. 

You will support the team with logistical planning, communication, data and systems management, compliance monitoring, reporting, and general administration to ensure we are providing a well-developed and useful service. Please take a look at our JDPS attached for further overview of the responsibilities of the role.

Shift Pattern: 22.5 hours per week across three days including Tuesdays and Thursdays 09:00 - 17:00, the third working day is to be confirmed. This role will require a hybrid working pattern including days in our central office, service visits, and homeworking. 

This role will require independent working two days of the week to cover for the Talent Development Partner (TDP) who works three days a week. Support from other colleagues will be available during the independent working days.

Location: Central office is based off Upper Street, around a 10 minute walk from Highbury and Islington station which has both underground and overground routes. 

Salary: £30,000 Full time equivalent

Job Title: We have changed the job title title on the ad to reflect the role and capability level however the official title is Talent Development Coordinator 

ABOUT YOU

We are looking for someone who has some experience and confident in managing a varied workload, with experience in a similar role which holds similar responsibilities. You will have some experience in coaching and advising managers and colleagues in areas of talent development and training, with a high level of proficiency in IT, using new and existing systems, particularly Microsoft programs. You will have the ability and willingness to work flexibly including regular travel to services, away days, training days, and central office. 

We are looking for someone who is confident in communication, has some cultural awareness and can uphold the values we hold at SIG. You will have a commercial understanding, able to problem solve, and also have a genuine passion for our cause and what we deliver for our end users, residents and participants. This role is integral to ensuring our staff have the adequate resources, tools, and training to provide an exceptional service. 

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What are we looking for?

• Proven experience in a similar role with similar responsibilities
• Experience in coaching and advising managers and colleagues in areas of talent development and training
• IT Proficiency, ability to learn new software programs, advanced knowledge in Microsoft, including Word, Excel, and Outlook. Able to learn and deliver training on new systems
• Ability and willingness to attend regular visits to our different service locations
• Knowledge of Equality, Diversity, and Inclusion, being able to apply this to talent development activities and share knowledge and best practice with others
• Proactive nature, with the ability to make decisions within the capacity and level of the role
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment

What would we like, but not essential?

• Previous experience within health and social care
• Experience in improving Learning and Development metrics such as EVP, Compliance, Course Completion, and other relevant areas
• Knowledge of the health and social care sector or similar environment, particularly from a training compliance point of view

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

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