Coordination Jobs

Fundraising Supporter Development Coordinator

About the role

CUF equips people and churches to build just and flourishing communities where they live, so everyone across England can access support when they need it most.

Our fundraising team is a valued part of this, and as our supporter development coordinator, you will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

 

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

 

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Recruiting new individual supporters through on- and off-line channels, and by identifying prospects from within CUF’s connected audiences;

· Increasing lifetime support from existing individual givers through appeals, feedback pieces, and other engagement mechanisms;

· Being responsible for income and expenditure, including analysis of results and insight about data trends and ROI

How to apply:

For an informal chat about this role or for more information, please contact our Head of Fundraising and Communications, Kate Mulkern.

To apply, firstly please download and read our job pack on the careers page of our website. Then email an up-to-date CV and covering letter, outlining how your skills and experience fit the role profile’s responsibilities

Please note we will not consider CVs without a covering letter.

Closing date: 9:00am Monday 2nd December 2024 with interviews on Wednesday 11th December 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

The Peer Partnership is recruiting a Business Development Coordinator  

Do you have a strong track record in successful relationship building and selling services and want to make a real difference for people living with long-term health conditions? 

Your role 

We are looking for an experienced and enthusiastic Business Development Coordinator to develop and deliver our marketing and sales strategy for The Peer Partnership which delivers peer support consultancy and training services. This is an exciting time to join us as we build on the growth and development of our new project and build a sustainable and respected service for clients. 

As the Business Development Coordinator, you will play a crucial role in supporting the growth and sustainability of The Peer Partnership. You will be responsible for identifying new business opportunities, building relationships with key stakeholders, and developing strategies to increase our brand recognition and demand for our services   

About us 

The Peer Partnership is a brand developed to take forward the work of Brigstowe which has been providing a range of HIV support services for 30 years.  The Peer Partnership provides consultancy support for organisations that would like to develop their services to include effective peer support programmes and delivers best practice workshops in the non-profit sector to train professionals in providing high-quality support to their service users. 

We pride ourselves on providing our clients with the highest quality of support. We work hard to ensure that our award-winning services are accessible, person-centred, non-judgemental, professional and of the highest quality at all times. 

About you 

You are ambitious and creative with a positive attitude. You are committed to working within Brigstowe’s service delivery ethos of respect, empowerment and inclusion. 

You will be an excellent communicator and relationship manager with a track record in securing business with partners, preferably with experience across the voluntary and health sectors. You will be passionate about great customer experience and have successfully grown and developed income streams.

As well as joining a collaborative, supportive, motivated and dynamic team, you will receive:  

• 26 days holiday per year plus bank holidays (pro rata)  

• 6% pension contribution 

• Ongoing training and development opportunities 

• Regular one-to-one supervision  

• Flexible/remote working options available on discussion with line manager (some office working is required) 

• Cycle to Work scheme 

Salary: £30,559 – £32,654 Full-time equivalent (point 18 to 22 on the NJC Pay Scale) 

Hours: 22.5 hours per week, which can be spread flexibly across three days or more 

Contract: 12-month contract initially with a view to making the role permanent if successful in increasing income generation 

Closing date: Midday on Thursday 12th December 2024.  Shortlisted candidates will be notified on Friday 13th Dec. 

Interview date: Thursday 19th December 2024 at The Old Coop, Ground Floor, 40-42 Chelsea Rd, Bristol, BS5 6AF   

HOW TO APPLY: 

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

                                                                                       

Our Events team is looking for someone who’s hard-working, diligent and enthusiastic to become the new Events Co-ordinator at The King’s Trust!

You will support the team across a range of exciting and diverse events which will raise funds to help young people across the UK. Your role will be essential to ensuring the success of these events as you will provide high quality administrative support across the team; dealing with the financial aspects of events, stewarding supporters and managing inboxes. You will have experience working in a events, customer services role, or equivalent.

This role is perfect for you if you enjoy working in a fun, fast-paced environment, supporting across multiple projects and can effectively multi-task, prioritise and have excellent interpersonal skills.

Why we need this role:

Last year, we helped more than 70,000 young people, with three in four young people on our programmes, move into work, education or training. 

Our job is to inspire and support young people, to help them reach their potential so that they can thrive and society can prosper.

The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law.

We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

Here at The King's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

Work setting: Hybrid (2 days a week from home)

Salary: £34,000 - £38,000

Contract: Permanent

Hours: Full-time (37.5 hours per week)

Location: London

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About The Role
Are you an experienced Administrator looking for a new opportunity? Would you like to join our busy People Administration team? We would love to hear from you!

We are looking for a People Coordinator to join our People and Organisational Development directorate. You will be part of a shared service team who provide a broad range of generalist support and administration across RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Working across RBL, Poppyscotland, The NMA and our Care Homes and Care Services, this busy team support a broad range of People initiatives and processes; from onboarding new starters, contractual variations, long service awards and all that comes in between.
This role is a full time position until 31st January 2026.

Key responsibilities will include:

- Draft and implement all People related documentation
- Support all People Managers in their responsibilities of the employee life cycle including induction, probation and leavers
- Ensure full right to work compliance for new starters and compliance with any regulatory requirements and professional bodies
- Produce monthly payroll data and ensure accurate and timely completion of payroll and support the resolution and escalation of payroll queries
- Complete all post offer documentation for candidates that have been offered a job at the RBL Group. This includes completing and issuing letters of employment, contracts of employment, start date and addendum letters, reference checks and medical referrals
- Use thorough knowledge of people policies to work with and provide administrative support to the Employee Relations Advisors for attendance management casework

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

We have an exciting opportunity for a new Outreach Coordinator to join the Bristol Street Outreach team. Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.

In the Coordinator role you will support the Service Manager and oversee the day-to-day delivery and progress of the Bristol Street Outreach team. You will:

• Oversee the case management of Outreach Workers and other staff.
• Coordinate our response to migrant street homelessness and our specialist roles.
• Build and maintain productive relationships with internal and external stakeholders including the Local Authority, other homeless services and housing providers.
• Have the opportunity to support the Service Manager in collating information for reporting to demonstrate the themes and issues the team face.

Flexibility is essential as you will be expected to work outside of your normal working hours when required, covering shifts that include early mornings, nights and weekends.

About you

This exciting role will suit someone with experience of communicating, liaising and negotiating with internal and external stakeholders, we encourage you to apply if you have below skills and abilities:

• The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person-centred approach.
• Excellent communication skills and the ability to work with others whilst managing your own time.
• Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 4 December 2024

Interview and assessments on: 12 December 2024

What we offer

• Excellent Development and Growth Opportunities

• A Diverse and Inclusive Workplace

• Great Pay and Other Benefits

Our new Research Community Growth Coordinator will play an essential role in growing our Lived Experts Research Community and taking the impact we can have in businesses to the next level.

It will be well-suited to someone who cares about social outcomes as well as business outcomes, and who is motivated to make a positive impact for charities and vulnerable people.

Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the award-winning ‘social insight’ arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. Clients include NatWest Group, Lloyds Banking Group, HSBC, British Gas and EDF Energy. 

A major feature of Three Hands Insight is our Lived Experts Research Community – a group of people with first-hand experience of challenging circumstances and vulnerabilities such as disability, mental health problems, digital exclusion, financial vulnerability and dementia. We established the community in 2022 to help businesses understand challenging customer circumstances, and to do a better job at inclusive design for vulnerable and underserved customers. There are currently around 250 lived experts in the community. 

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.

We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.

Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds. 

We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough. 

Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.

Mind in Haringey are seeking a Community Care Coordinator for some of our most vulnerable users. The role which has been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence. 

The successful candidate will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidate will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress. Independence will be encouraged through self-management and recovery. 

Digital Communications Coordinator

Role overview

Are you passionate about creating content that resonates with the intended audience? Are you enthusiastic about using social media and communications to have a meaningful impact on global women's health? This exciting opportunity offers you the chance to join the marketing and communications team of an international membership body and women’s health charity; ISUOG. You will deliver the communications and engagement plan for ISUOG, working directly with international experts in ultrasound in obstetrics and gynecology. 

Role responsibilities

The successful candidate will coordinate the social media calendar and create content and communications for ISUOG’s activities and international awareness campaigns. You will work closely with the rest of the marketing and communications team, the events, education and journal teams as well as external suppliers to ensure activities are communicated effectively and contribute to the success of ISUOG as a whole. You will have the responsibility to test and optimise our communication channels, engage our international audience and encourage registration to our events and courses. 

Role requirements

We are seeking candidates with a social media and communications background, excellent written and verbal communication skills, strong organisational skills, creative thinking and an interest in women’s health. 

Please read the job description to find out more about the position and person specification. 

Contract Type: Permanent 

Hours: Full Time 

Salary: £28,000 - £30,000 per annum dependent on experience, plus benefits.

Location: The role is based from ISUOG House, 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from ISUOG House for a minimum of 2 days each week. Due to the nature of the role, the job holder may be required to work from the office more than 2 days a week. 

Benefits include: 20 days’ annual leave per annum plus eight Bank/Public holidays (rising by 1 day per year for every complete year of service, up to an additional 5 days), together with 3 additional days over Christmas and New Year. 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program. Season ticket loan scheme. 

About the International Society of Ultrasound in Obstetrics and Gynecology (ISUOG): ISUOG is a highly respected professional membership organisation across 140 countries, comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally. 

Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Please submit your application, CV, examples of your previous social media work and covering letter as soon as possible; we reserve the right to close any adverts before the closing date of 2nd December 2024, once we have received sufficient applications. Interviews may be organized before the closing date (or if not, week of 2nd of December).

Regrettably, we are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so.

REF-218 265

Recovery Coordinator

Location: Leeds

Salary: £24,020 - £30,790 per annum

An exciting opportunity has become available to join the Active Recovery Team enhanced service near Leeds city Centre.

The Role

In this role your main focus would be supporting the service users within your caseload and in close partnership with the Forward Leeds Street Support Team, existing Recovery Coordinators, York Street health Practice health care workers and clinical Prescribers to build recovery capital for those who are register at York Street Health Practice and present with substance misuse issues are homeless or have no fixed abode.

The primary focus of the role is to support vulnerable adults to build stability and work towards recovery from substance misuse issues and all related concerns.  As stated above the role is primary based at York Street Health Practice but is also closely linked and integrated with their Active recovery Team based at the Forward Leeds Kirkgate Hub.

Skills and Qualifications

• Experience working within a similar role or experienced within the sector (Desirable) 
• Confident with lone working at times
• Working outreach within the community 
• Managing a caseload of service users and confident speaking to third parties such as housing associations, probations etc. 
• Ability to use your initiative and be proactive

Benefits

· Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)

· Annual leave purchase scheme

· Enhanced occupational sick pay

· Enhanced employer contribution to your workplace pension

· Death in service benefit

· Free Will writing

· Eyecare vouchers

· Blue light card discount

· Fantastic learning and development opportunities, including free training courses

· Work-life balance- flexible working and family friendly policies

· Happy, Healthy You! – their wellbeing offers for the workforce

· Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

The Events and Hire Coordinator provides assistance for client relationships, scheduling, administrative management of a busy public and private events schedule, and finance (payments, invoices, contracts). The role is a vital support to the Events and Hire Manager. The postholder will frequently participate in events delivery on the day. This role will also collaborate with colleagues in the creation and provision of information and communication, in print and virtually (social media etc).

Business Development Co-ordinator – 18-month Fixed Term Contract

Location: Oxfordshire
Salary: £18,285 (actual based on working hours)
Hours: 20
Job Type: Part time
Contract Type: Fixed Term Contract

Key Purpose:

The Business Development team leads and co-ordinates pilot service projects for RABI and runs the mental health training programme.

This role would include helping facilitate the day-to-day running of the mental health training programme and its development and expansion, as well as the integration into the new CRM system.

The role will involve an element of cross departmental working, to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.

Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on reporting and integrating the service into the CRM. 

Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.

Key Responsibilities:

• Day to day management and delivery of RABI’s mental health training.
• To collect and track data on the effectiveness of the mental health training, and impact reporting.
• Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
• To integrate the mental health training service from booking through to invoicing and reporting, within the CRM system, to ensure all data is captured, relationships managed, and reporting provided.
• To support the delivery of new projects and pilots as required.
• To support the Business Development team in developing policies and processes to ensure the smooth running of the department.
• Be an ambassador for Business Development internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
• Undertake any other responsibilities commensurate with the post which management representatives may require.

Person Specification:

Essential

• High computer literacy and technical skills including the use of Microsoft Office programmes, databases and CRM systems.
• Preparing data and samples to support with Departmental and Organisational reporting. 
• Good ability to manage feedback and data reporting skills.
• Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
• Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
• Excellent organisation skills and the ability to manage own workload and priorities.
• Affinity with the goals and objectives of RABI.
• Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.

Desirable

• Farming background or knowledge of the farming community environment. 

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities. 

REF-217989

Coordinator - Geography for All
Contract: Permanent, subject to successful completion of a probationary period of three months
Hours: Full-Time
Salary: £34,288 - £37,150 per annum depending on experience and qualifications
Location: Kensington, London

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Role

The Society is looking to appoint a new Coordinator to support the access and progression of historically under-represented students in geography. This will involve building on existing Society initiatives and actively engaging with initiatives and networks across the sector. The postholder will work with senior colleagues to shape the Society’s future investments and work in this realm. The Coordinator will work across the ‘pipeline’ of geographers from schools, through post-16 pathways, universities, and into professional practice. This will involve work with students, teachers, academics and geography professionals. This is an exciting opportunity to take forward the Society’s work in this area, which most recently has included the Geography for All project. The role is ideally suited to someone with relevant lived experience, who has the expertise and commitment to make a difference, and who can work effectively with external stakeholders to ensure opportunities are made available to all. Recognising the challenges that often come with such posts, the post-holder will be supported in this work by an advisory group and the offer of independent mentoring.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum, pro rata, plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Closing date: noon on Monday 2 December 2024.
Interviews are planned to take place in the week of 9 December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Member Services and Allocations Coordinator

Wigston, Leicester, LE18 4TP

Salary: £24414 per annum

Location: Wigston, Leicester, LE18

Hours: Full Time, 37.5 hours per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Member Services Manager

FareShare Midlands is the region’s largest food redistribution charity. We take good-to-eat surplus food from the food industry and get it to our Members - frontline charities and community groups all over the Midlands. We turn an environmental problem into a social solution.

Last year we redistributed almost 5,794 tonnes of food from our warehouses in Birmingham, Leicester and Nottingham. It is sorted and stored by our dedicated teams of staff and volunteers, and then redistributed to around 800 Members including food pantries and cafes, homeless shelters and drop-in centres. These local organisations turn the food into food parcels, affordable shopping and delicious meals for people of all ages. As well as food, our Members provide vital support to families and the elderly, many of whom are facing challenging circumstances and living in poverty.

Our food reaches more than 83,000 vulnerable people every week, providing 13 million meals. At the same time, we are growing our Employability Programmes to help people gain work experience, skills and jobs.

The Role

Working within a central Membership Services team, you will ensure that food stock is allocated in a safe, timely and accurate way to optimise the service provided from each of our warehouses to our community members whilst ensuring excellent customer service with members.

Key duties and responsibilities:

· Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system

· Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Warehouse Manager’s across all sites

· Adjusting existing membership - weights / frequency / day changes / fulfilments

To do this you will need to:-

· Understand how memberships and charging structures work and apply theses accordingly

· Monitor inbox for membership change emails

· Liaise with member and discuss cost incurred / saved

· Liaise with Warehouse Managers on scheduling/ capacity

· Update pipeline, calendar & schedule with member changes when a new member is scheduled

· Update Gladys (Stock management System) with information and fee

· Confirm with members via email any stock changes made

· Dealing with telephone and email enquiries effectively and with high standards of customer service

· Develop and maintain good, sustainable relationships with community food members

· Undertake other duties appropriate to the nature of the post as stipulated by your line manager

· Work in accordance with our Customer Services Charter and to communicate this to relevant parties

· Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects

Person Specification - Skills, Qualities & Experience

Essential

• Competent in IT
• Sound numeracy skills
• Exceptional planning and organising skills, including attention to detail, an ability to prioritise and meet deadlines working with own team
• Good communication skills, including a good telephone manner, with experience of customer service
• Ability to multitask, prioritise and manage time effectively, with flexible working including weekends when required
• A good knowledge of food would be desirable

Values and behaviours 

• A commitment to Equal Opportunities
• An appreciation of FareShare Midlands’ mission and vision
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences
• The roleholder will be required to work flexibly.

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

All Applicants must have “Right to Work” in the UK.

Closing date for receipt of applications is Thursday 5th December 2024 at 12pm.