Compliance manager jobs

Firstly, thanks for your interest in this post.  We hope you see a role for you here at Age UK Lambeth. 

This is an exciting time for us and Age UK Lambeth. We have just been awarded a contract to deliver Preventative Services in Lambeth for five years with a possibility for an extension for two years. As well as holding a contract with them for delivery of the Adult Social Care Front Door service.

We are looking for a Finance Manager with experience in contract negotiation to join our  Senior Management Team (SMT) for two days a week.  We have a track record in successful grant applications and are looking to generate income from the delivery of services.

We want to find someone who can use their financial and analytical skills to support our SMT in growing our Charity to support residents in Lambeth. The postholder will be supported by our Finance Officer in delivering our finance operations.

If you would like an informal conversation about the post, please feel free to contact me by m email.

We hope that you find this post an exciting prospect for you and look forward to receiving your application. 

I wish you well in your application 

Paul Coles 

Chief Executive 

Background

Women for Women International invests where inequality is greatest by helping women who are forgotten — the women survivors of war and conflict.

In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International’s Stronger Women, Stronger Nations Programme. 

They form support networks, are equipped with the skills to earn an income and save and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over 570,000 women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous. 

This is an exciting time to join the team where the role will be a part of a small, very busy and dedicated People, Capability and Culture (PCC) team focusing on the UK and Germany. The role will be the first point of contact with employees and third-party providers. They will provide advice and support on a number of people and culture systems, processes, IT and travel. They will undertake a variety of HR and Operations administration duties, in keeping with employment law, charity policies and procedures, to support the UK and Germany (DE) Team.   

This role with work closely with the Head of PCC & Operations to focus on: 

• The coordination of recruitment working with the UK and DE hiring managers. This includes job postings, advertisements, PCC prescreening, scheduling interviews and liaising with candidates. 

• Being responsible for managing the Diversity Monitoring process for all recruitment activities. 

• Onboarding and welcoming of new recruits; drafting contracts, setting up profiles on BambooHR, ensuring the process is completed in a timely and welcoming way.

• Liaise with hiring manager on the new persons induction, set up meetings and have an onboarding pack ready to send and be completed. Follow up on key documentation and policies have been read and signed. 

• HR operation projects and initiatives, induction, probation, sick leave, staff development, employee administration, policies and procedures, compliance monitoring and offboarding. 

• The maintenance of all HR operations electronic systems in the UK and Germany to ensure all information is updated and accurate, and staff understand how to use the system. 

• Take minutes of meetings as and when required, meeting the deadline in sending out the minutes.   

The role will also focus on office management of the UK Head Office, this includes office maintenance issues, Health & Safety Compliance matters and other relevant areas requiring support as required. Liaising with our IT support team on maintenance of laptops and setting them up for new staff. Be the point of contact for staff office resources, supplies and equipment requirements. 

Has excellent communication skills, including written and verbal to engage with employees and third-party providers. Is proficient in using HRIS software to manage employee data and produce reports. We are looking for someone to join the team who has the ability to identify issues and problem solve, be creative and can build and manage successful relationships with a variety of stakeholders. Previous charity sector experience and someone who can speak German (both verbal and written) is desirable. 

Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity.  Applications are welcomed and encouraged from all interested parties.

All our staff are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive.

To learn more about the power of women for women, please go to our website or social media pages.

To apply please complete an online application form on our website. Please can you let us know if you will need reasonable adjustments for the interview.

The closing date for applications is Monday 21st April 2025 18.00.

You will have an opportunity to attend a Q&A with the Head of People, Capability, Culture and Operations on Thursday 10th April 2025, 9.00 – 9.45am. 

If you are interested in attending, please contact HR via the UK Recruitment email address in our Women for Women International UK website.

1st Interview will be online on Monday 28th April 2025. 

2nd Interview will be on Tuesday 6th May 2025, 9.00 – 13.00 and will be in person at our Head Office, London.

The Team:
 
The Global Safeguarding Team work together with business delivery units to manage and mitigate safeguarding risks across the organisation. 
 
This role is specifically focused to support the Cultural Engagement (CE) business unit and has a dotted line to the Cultural Engagement Operations team. CE brings together our work in arts, education, English & School Education and research. With a workforce of approximately 1000 globally and an income in 2023/24 of over £230 million, CE delivers impact through research and insight, sector engagement, policy dialogue and a mixed portfolio of commercial and non-commercial work globally.  

The purpose of the CE Operations function is to set and support an operating environment that enables CE to efficiently deliver the CE global business plan. It focuses on enabling teams to embed ways of working, good practice, continual improvement and to demonstrate compliance.
 
The Role:
 
As Safeguarding Manager, you will lead the implementation of the British Council safeguarding framework and resources across all Cultural Engagement programme delivery and ensure practice is aligned with the global Safeguarding policy and strategy. 
 
As part of this, you will lead the development of fit for purpose resources that can be practically and usefully embedded within the Cultural engagement project/programme lifecycle. 
 
The role is to provide proactive safeguarding advice, consultation and as required, direction and assistance across Cultural Engagement global delivery, ensuring that British Council Safeguarding policies, procedures, tools/resources and protocols are appropriately embedded and adhered to within all activities and programmes.
 
The role is to promote a positive and proactive organisational safeguarding culture which creates a safe environment for children and adults who come into contact with the British Council.   You will ensure the management control and data system is effectively managed and data shared and used intelligently to manage risk. 

 
Accountabilities:
As part of promoting safeguarding the role holder will be required to:

• Embed and manage the overall framework and resources which provide guidance and support for CE programme managers so that they can confidently use them across the programme lifecycle 
• Ensure safeguarding due diligence as per requirements of the FCDO – with special referenced to PSEAH – Prevention of Sexual Exploitation, Abuse and Harassment
•  Embed safeguarding into programme design and bids to clients.
•  Initiate and deliver programmes safely by reducing risk and assisting with the management of any incidents in a professional way linked to agreed global safeguarding risk thresholds.
• Close programmes and conduct lessons learnt to inform new programme design.
• Manage and lead a safeguarding community of practice of experienced programme managers who support the development and maintenance of the safeguarding framework and resources to ensure it responds to the various needs of different sectors, clients and geographies.
• Provide support and advice to a wide range of Cultural Engagement stakeholders, including regional/country portfolio and program and safeguarding leads, as required in relation to British Council  activity and risk management, ensuring Safeguarding requirements are understood, measure compliance, share best practice; ensure alignment of approaches and where appropriate co-ordinate messaging in line with the wider corporate and global safeguarding team. 
• Based on the British Council global safeguarding case management policy, provide support and guidance to global cultural engagement staff to report and manage incident-based risks. 

 
There will also be collaboration with an extended team consisting of Cultural Engagement teams covering Risk, Internal Communications, Media, Employee Relations and Reward, Contract Management and Legal.

Requirements of the role:
•    Experience of working in an international development context and in an international (matrix) organization
•    A sound knowledge of international safeguarding standards and service delivery within statutory and non-statutory settings 
•    Experience of creating, managing and implementing safeguarding frameworks and tools for project and programme management 
•  Delivering effective safeguarding engagement and learning initiatives

Closing Date:   Applications will close at 23:59 on Tuesday 22nd April 2025 UK Time.

Interviews will be held around the first week of May.  

You must have the legal right to work in the UK at the time of application.

Title: Data Manager

Location: Nigeria

Contract:12-month fixed term contract

Salary: Local Terms and Conditions apply

Responsibilities

• Lead the daily collection, organisation, and verification of project data, ensuring accuracy and security
• Establish and maintain data protocols, preparing daily reports and identifying issues for review
• Facilitate the transmission of LGA-level data into relevant tools, providing bi-weekly updates
• Ensure effective use of CommCare across field operations, resolving technical challenges promptly
• Organise and refine data from CommCare and KoboToolbox, integrating information for practical use
• Analyse data to identify trends and key findings, informing project decisions
• Collaborate with Data Analysts to produce reports, enabling partners to assess project performance
• Present recommendations and projections based on data during meetings and briefings
• Maintain Power BI dashboards to illustrate project progress and distribute monthly updates
• Create visual representations to highlight critical results and prepare presentations for partners
• Design and conduct training sessions for staff on data tools, providing support and instructional materials
• Monitor the performance of staff involved in data-related activities, ensuring compliance and timely submission
• Engage with partners to standardise data methods and tools, improving project efficiency
• Work with the NTD MEL Manager to prepare data for analysis and ensure its accuracy for reporting
• Collaborate during review meetings, delivering updates on data quality and project advancements
• Support monitoring of child health outcomes, ensuring data meets project requirements
• Foster productive relationships with authorities and partners, ensuring seamless data exchange

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Skills and Experience

Jobholder Requirements

Essential:

• Possession of a bachelor’s degree in data science, Public Health, Statistics, Computer Science, or a related discipline
• Experience in data management, including at least three years within health-related projects such as child survival, AMR, and/or MDA initiatives
• Demonstrated expertise in training, supervising, and coordinating with diverse stakeholders on data-focused tasks
• Advanced proficiency in ODK, CommCare, KoboToolbox and/or DHIS2 for managing health data
• Ability to clean, validate, and standardise (Extract, Transform and Load [ETL]) data for analysis
• Proficiency in Power BI or similar tools to present data clearly; knowledge of mapping tools (e.g., ArcGIS, QGIS) is advantageous
• Basic proficiency in Python or SQL to enhance data processing efficiency
• Understanding of tools such as QGIS or ArcGIS for geographical data representation
• Strong capability in Excel for data-related activities
• Networking and influencing both within and outside the organisation
• Consistently strives to achieve high standards of performance and responds positively to change
• Communicates confidently and effectively with colleagues and partners
• Gathers relevant information and uses effective reasoning to make timely decisions
• Prioritises activities and develops plans to achieve them, monitoring own progress
• Gets things done, can be relied upon to do what they say they will, and is committed to achieving good quality work to agreed standards
• Understands how their work impacts on others and contributes positively to a global team

Desirable:

• Knowledge of advocacy, research, partnership development, and understanding of the Polio Platform and Nigerian Health System

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

We are looking for an experienced and enthusiastic Capital Development Manager to play a crucial role in reinstating the unique man-made waterfalls in a Grade II* listed park. Supported by the National Lottery Heritage Fund, this person will demonstrate strong leadership, organizational, and problem-solving skills to guide a team of expert consultants.

The Parks Team a passionate group of professionals, who work together to maintain and improve Wandsworth Council’s parks, commons, playgrounds, allotments and other greenspaces. We are keen to recognise, value, manage and enhance the biodiversity and plant heritage of our landscapes and contribute to a healthy planet and the wellbeing of our communities.

Main Duties/Responsibilities: 

This exciting role will lead on developing designs and work plans suitable for planning permission and an application for delivery phase funding from the National Lottery Heritage Fund. Responsibilities include;

• Subcontractor coordination: Lead in the onboarding and management of a Landscape Architect to develop existing condition surveys and recommendations to RIBA Stage 3, ensuring that accessibility is considered throughout.
• Oversight of trials and structural surveys: Ensure low carbon mortar trials, asbestos investigation, gunnite removal tests, and hydrology investigations can be completed by contractors.
• Management of Environmental Impact Assessments: To understand risks to existing habitats and ecosystem services, and develop a baseline understanding of species.
• Renewable Energy Initiatives: Ensure that Landscape Architects work alongside the appointed Community Energy Organisation to integrate renewable energy solutions into final designs.
• Public Consultations: Support in the preparation, delivery, and analysis of public consultations.
• Planning Permission & Compliance: Oversee the preparation and submission of planning permission documents, including those related to energy infrastructure, Listed Building Consent, and new signage installations.
• Documentation: Contribute to quarterly reporting, and ensure detailed method statements, project briefs, risk assessments and other documents required by the National Lottery Heritage Fund are developed.
• Problem-Solving: Identify and implement workable solutions to challenges as they arise during project execution.
• Project management: In addition to conducting regular site inspections and audits to monitor progress and compliance, manage budgets, quality, and timelines, and ensure project delivery aligns with health and safety requirements throughout.

Required Skills, Experience and Attitude: 

• Heritage or listed building Project Management expertise: Proven experience in managing complex projects of >£250k on time, and within budget, including procurement, oversight of feasibility studies, and coordinating multiple stakeholders. Demonstrable knowledge of procurement legislation, supplier and contract management.
• Landscape Architecture Management: Experience working with landscape architects to translate feasibility study findings and consultation feedback into actionable design plans.
• Renewable Energy Awareness: Understanding of renewable energy initiatives, particularly in the context of heritage sites, with the ability to support feasibility studies and integrate recommendations into project plans.
• Flexible, methodical, and conscientious approach to working with a range of stakeholders.
• Strong analytical and decision-making skills, proficient in problem-solving

Desirable

• Public Consultation & Stakeholder Engagement: Skills in organizing and analyzing public consultations, ensuring community input is reflected in project plans.
• Planning & Regulatory Compliance: Knowledge of planning permission processes, including submitting applications for energy infrastructure, Listed Building Consent, and park signage.
• Technical Knowledge in Restoration & Maintenance: Strong understanding of heritage restoration requirements.
• Experience in Accessibility Audits: Familiarity with conducting and managing accessibility audits, ensuring that findings are effectively integrated into design and infrastructure improvements.
• Membership of a relevant professional body (e.g., RICS, RIBA, CIBSE, APM). 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and attach a covering letter explaining what makes you a good fit for this role - please refer to any experience in developing projects between RIBA stages, managing contractors, timeline, and budget. 

Coeliac UK currently has an exciting opportunity for a Web Manager, to join our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. You will join us on a full time basis. In return you will receive a competitive salary of £31,450 per annum.

Coeliac UK is the charity for people who need to live without gluten. 

For over 50 years we've been helping people with coeliac disease and other gluten related conditions live happier, healthier lives. We do this by striving for better gluten free food in more places, providing independent, trustworthy advice and support to our community, and funding crucial research to not only manage the impacts of gluten, but also find the answers to coeliac disease. And we do it all so that one day, no one's life will be limited by gluten.

The Web Manager role:

Coeliac UK is seeking a talented Web Manager to oversee the development and maintenance of our website, ensuring an outstanding user experience. As a Web Manager, you will play a key role in the creation and launch of a brand-new website, working closely with internal and external stakeholders to deliver a best-in-class digital platform. If you're a strategic thinker with a strong technical background and a passion for web development, this role is perfect for you.

Key responsibilities of the Web Manager:

• Leading the day-to-day management, development, and maintenance of Coeliac UK’s website.
• Overseeing content migration and ensure compliance with functional specifications and brand guidelines for the new website launch.
• Managing the website post-launch, driving ongoing improvements to enhance user experience and engagement.
• Defining and implementing strategies for future web development in collaboration with the Head of Digital.
• Monitoring and ensuring compliance with GDPR, cookie policies, and data protection regulations.
• Conducting regular performance analysis and reporting, using web metrics and user data to inform digital strategy.

Knowledge, Skills and Experience required for the Web Manager:

We are looking for a proactive Web Manager with a strong technical and strategic approach to digital platforms. The ideal Web Manager will have:

• Proven experience managing CMS platforms, particularly WordPress.
• Strong analytical skills with experience in web performance tracking and data interpretation.
• Excellent project management skills with the ability to lead multiple initiatives simultaneously.

Closing Date: 30th March 2025

If you would like to be considered as our Web Manager, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

Title: Programme Manager

Location: Abuja, Nigeria

Contract:12-month fixed-term contract

Salary: Local Terms and Conditions apply

Responsibilities

• Lead strategic planning processes to align with organisational and donor strategies
• Manage the implementation of the project to achieve timely and quality delivery
• Support the team in using relevant quality assurance tools
• Monitor project progress, detect, address, or escalate any issues or obstacles promptly
• Identify emerging risks, lead risk analysis, and develop mitigation strategies with support from the CD and other parts of the organisation
• Establish and maintain relationships with the partner organisation, the donor, other implementing partners, and key stakeholders
• Facilitate clear and timely communication, information sharing, and productive engagement with stakeholders
• Attend strategic meetings at the National and Consortium levels and follow up on relevant developments
• Supervise budgeting and expenditure to ensure value for money
• Verify compliance with grant contractual clauses, including financial requirements and reporting
• Guarantee accurate and timely submission of reports to the partner and stakeholders
• Promote collaborative practices and cross-learning with other implementing partners in the Consortium
• Coordinate finance and programme functions for effective operations, and take corrective actions as appropriate
• Ensure budget holders actively monitor and review budgets, addressing issues promptly
• Confirm partner expenditure aligns with approved forecasts

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Jobholder Requirements

Essential:

• Medical doctor experience with public health expertise, particularly with the Polio platform
• Demonstrated ability to lead, manage, and effectively function as a team member while respecting diversity
• Strong ability to nurture, mentor, and empower staff at every level
• Proven ability to make effective decisions across a broad range of issues, assess progress, analyse gaps, and implement necessary changes for maximum results
• Ability to identify programmatic issues requiring immediate attention, prioritise, and take timely action
• Result-oriented with a proven track record of delivering impact at scale
• Excellent negotiation and influencing skills
• Excellent communication (both verbal and written) and presentation skills
• Demonstrated learning agility, proactiveness, and openness to embrace new technologies at work
• Ability to manage large budgets
• Proficient in MS Office
• Strong analytical skills
• Postgraduate qualification in relevant fields related to Sightsavers' thematic areas (NTDs, eye health, disability, and social inclusion), or equivalent
• Extensive experience in an INGO/NGO environment with significant background in a senior management/leadership position and a proven track record of complex programme management at the country level
• Knowledge of project management, budget development and monitoring, and resource management

Desirable:

• Knowledge of advocacy, research, partnership development, and understanding of the Polio Platform and Nigerian Health System

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Due to project deadlines, we are keen to fill this role as quickly as possible so applications will be considered as soon as they are received.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Closing date: 13 April 2025

The Institute

The Institute for Employment Studies (IES) is an independent, apolitical, centre of research and consultancy in employment policy and human resource issues. We work closely with employers in the manufacturing, service and public sectors, government departments, agencies, and professional and employee bodies. Based in Brighton, the Institute is a not-for-profit organisation (company limited by guarantee) and a registered charity with around 60 multidisciplinary staff. Our turnover is in the region of £3 million a year.

The role

The Office Manager is a key role assisting the Director of Finance and Resources, in the delivery of a high quality and continuously improving service.

The post is part-time (21 hours per week) with a minimum expectation of working in the office between Tuesday and Thursday.

Office and IT responsibilities

■ To create and maintain a professional and efficient office environment.

■ Support IES staff as needed with IT issues – prioritise and escalate issues with Third Party IT Provider, maintain snagging list to recognise common/repeating issues, and provide staff training as needed.

■ To source, manage and maintain all IES equipment and be the main point of contact for staff equipment queries.

■ To take responsibility for all day-to-day issues within the office and facilities management including facilitating meetings and assisting remote workers, liaising with the managing agents, contractors and other visitors.

■ Take responsibility for IES health and safety compliance, DSE assessments, office induction and equipment set up.

■ Be an active member of internal working groups (e.g. Knowledge Management) and act as owner or lead where required.

Administrative Support

■ To provide Finance, HR and general office admin assistance.

■ To work with the Director of Finance and Resources to ensure IES’s policies and procedures are kept up to date and communicated effectively in line with organisational developments and changes in legislation, advocating a best practice approach wherever possible and provide staff training as needed.

■ Assist the Director Finance and Resources with monitoring IT and data protection compliance throughout the organisation, ensuring secure data storage, transfers, archiving and deletion.

■ Assist with Director Finance and Resources with Board meeting administration, arranging meetings, helping draft board papers and taking minutes.

■ Assist with provision of IT and Finance information for Tender applications

■ Assist Director Finance and Resources with improvements in, and ongoing maintenance of relevant areas of IES Intranet.

■ To manage and maintain the IES Forward Utilisation file and process.

■ To manage the IES Consultant process, sending out consultant packs, gathering forms and contracts and populating and updating consultant spreadsheet.

■ Negotiate contracts with suppliers and the lease holder where required.

■ Undertake reasonable additional tasks as required.

Person Specification

Job-related knowledge, skills and abilities

The successful candidate will have:

■ Good organisational skills; able to identify all key steps and resources needed to complete a task.

■ Good knowledge and understanding of IT systems.

■ Experience of and ability to use Microsoft Outlook, Word, Excel, SharePoint and PowerPoint.

■ Excellent use of English and ability to proofread, write and update IES policy documents.

■ Experience of working in a service department, of clarifying requirements and expectations when delivering a service and of ensuring that service users are kept informed of any issues that may affect delivery to the agreed deadline.

■ Reliable and adaptable, able to respond to changing priorities.

■ Able to work on own initiative with accuracy and attention to detail.

■ Prepared to suggest improvements to current ways of doing things.

■ The ability to work effectively with a wide range of people at the Institute and our partners/suppliers.

Qualifications

Qualifications in, or experience of administrative work and basic IT support within an office environment.

Working at IES

We support flexible working and will consider applications from candidates seeking to work flexibly or part-time. The post will be based in our office in central Brighton, although we work in a hybrid way.

Salary: £28,000 and £32,000 (full time equivalent) depending on skills and experience.

To view our full range of benefits, please see the IES benefits guide.

IES offers a friendly workplace culture and has an active social committee. Brighton and the surrounding areas offer a superb location in which to live with easy access to the sea, countryside, and plenty of culture and nightlife. Brighton is close to Gatwick airport (30 mins), London (1 hour) and France (2.5 hours).

Our research and practice are guided by our values and our staff act in accordance with these. Our values centre on: respecting others, acting with integrity, collaboration, curiosity, excellence and compassion. You can learn more about what it’s like to work at IES by looking at our Glassdoor profile.

IES holds a sponsor licence however, due to recent changes in immigration laws and regulations, we are unable to provide sponsorship for skilled worker visas for this role. Please note that this limitation only applies to visa sponsorship for skilled worker categories. If you currently have the right to work under a different visa category, we encourage you to apply and indicate your immigration status accordingly.

The Institute for Employment Studies is a registered charity (no. 258390). IES seeks to be an equal opportunities employer.

Responsible for leading the Corporate Team with overall responsibility for the team’s strategy, income and expenditure and budgets. Their overall focus is on delivering stable, increased, and new income for MSF’s work.

Responsible for managing the highest level of MSF’s Corporate partners (exclusively £100k+, more typically £250k+) and ensuring their continued support of MSF. This role will also take on the management of successful strategic new business opportunities at a higher level (£250k+).

Responsible for effectively line managing and developing the New Business Manager and Corporate Officer and ensuring that financial targets are met within the team.

DEPARTMENT: Fundraising

HOURS: Full time, 37.5 hours per week

LENGTH OF CONTRACT: Permanent

LOCATION: Hybrid working: 2 days per week in the London Office

SALARY: Salary: £58,282.07 per annum

Internal salary grade: 17.1

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

The HR Manager is the principal HR point of contact and leads on day to day HR matters, delivering a professional service across the organisation including:

• recruitment and professional development
• all contractual matters and compliance with employment law and GDPR
• monthly payroll processing
• pensions and other employee benefits

The post-holder supports the Chief Operating Officer in HR policy development and the integration of Henry Moore Foundation values and behaviours.

Our successful candidate will be CIPD qualified or have the equivalent level of HR management experience within a similar role, ideally in the cultural or not-for-profit sectors, as well as the following key skills:

• a full understanding of UK employment law, HR functions and best practices
• excellent verbal and written communication skills
• able to prioritise with excellent time management
• approachable, empathetic and able to deal with any employee issues calmly and swiftly
• strong organisational and mathematical skills, with a keen eye for detail and a proactive approach

Experience in payroll processing is highly desirable, along with knowledge of HR software systems – training will be provided on BrightPay/Connect.

The post is based at Henry Moore Studios & Gardens, 30 miles north of London in rural East Hertfordshire, mid-way between London and Cambridge. On average, one day per month will be spent at the Henry Moore Institute in Leeds. Some homeworking may be considered.

We value a diverse workforce and welcome applications from all sections of the community and under-represented groups.

Finance Manager

We are seeking a skilled and strategic Finance Manager to help shape the future of a newly merged charity supporting Cambridgeshire communities.

Position: Finance Manager
Salary: £41,942 - £45,099 pro rata (depending on experience)
Location: Huntingdon or Cambridge (min. 1 day/week onsite), with flexible home working
Hours: 21 hours per week
Contract: Permanent
Closing Date: Noon, 30 April 2025
Interview Date: Week commencing 12 May 2025

About the Role

As Finance Manager, you will be a vital member of the senior leadership team, overseeing the financial health and sustainability of the charity. Reporting to the CEO and Honorary Treasurer, you’ll lead on financial reporting, compliance, budgeting and strategic planning.

Key responsibilities include:

• Leading the finance function including reporting, forecasting, and compliance
• Advising the CEO and Board on financial strategy and governance
• Managing charity statutory accounts, audits and Companies House returns
• Developing and monitoring project budgets and cost controls
• Supporting payroll, pensions, invoicing and cash flow
• Acting as Company Secretary
• Managing a part-time Finance Officer
• Supporting community groups with finance-related training and advice

About You

You’ll be an experienced finance professional, ideally with charity sector knowledge and a passion for strengthening community impact.

You will have:

• AAT Level 3 or part-qualified accountant status (ACCA, CIMA, ICAEW, CIPFA desirable)
• Strong experience in financial reporting, budgeting and compliance
• Excellent communication and presentation skills
• Strong numeracy and analytical skills
• Proficiency in QuickBooks and Microsoft Office
• Experience supporting audits and managing restricted funds
• Knowledge of Charity and Company Law
• A collaborative, flexible and proactive attitude

About the Organisation

Support Cambridgeshire is the result of a merger between CCVS and Hunts Forum, two organisations committed to helping communities thrive. We offer support, advice, training and advocacy for voluntary and community groups across Cambridgeshire. Our work focuses on four core areas: representation, networks, organisation development and volunteering. Headquartered at the Maple Centre in Huntingdon, we also have offices in Cambridge and work flexibly to serve our communities.

Benefits include:

• 28 days annual leave (pro rata) + bank holidays + birthday off
• Flexible working and hybrid model
• Generous pension contribution
• 5 days personal development annually
• Disability Confident employer

Other roles you may have experience of could include:
Charity Finance Officer, Head of Finance, Financial Controller, Finance Business Partner, Senior Finance Officer, Treasurer, Finance Lead, Company Secretary.

Role description: 

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Database and Insights Officer. This will be our first dedicated database role and will provide the right candidate with a rare opportunity to help configure and oversee the delivery of the Charity’s new CRM.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Beacon database. You will maintain and enhance our database, clean, process, and import data from various sources, provide database support to colleagues across the organisation. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. 

We are looking for an individual who is as passionate about data as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact. Working across teams, the database and insights will help shape and guide our key marketing campaigns, fundraising initiatives and impact reporting. 

Main Responsibilities: 

Responsible for the front end day-to-day management of our CRM system. Maintain data management processes and procedures to ensure data accuracy, consistency, and security.  Including: 

• Beacon (CRM) Management

• Financial reconciliation 

• CRM integrations 

• Reporting, insight and data selection

Person Specification: 

Knowledge and experience 

• Previous knowledge and experience of using a CRM fundraising database. 

• Experience of managing a database system in a complex environment. 

• Experience of handling large and complex data sets using sensitive personal information. 

• Previous experience of working in an office environment performing similar duties. 

• Knowledge of data protection and GDPR. 

Skills, abilities, and behaviours 

• Excellent verbal and written communication skills. 

• Ability to work on own initiative and as part of a team. 

• Good IT skills. 

• Excellent administrative, organisational, time management and prioritisation skills. 

• Analytical and strategic approach to problem solving. 

• Confident with excellent interpersonal skills. 

• Ability to work under pressure, to target and deadline. 

• Good team player who is willing to support and help others in the team. 

• Highly organised with excellent attention to detail. 

• Professional, diplomatic and discreet and able to maintain confidentiality. 

Facilities & Site Manager
Full-time | South London | Competitive Salary
I am delighted to be working with a  prominent London-based organisation seeking a hands-on Facilities & Site Manager to oversee the maintenance and operations of a unique multi-building site, which includes listed buildings, offices, residences, and event spaces. This is an immediate start temp to perm opportunity!
About the Role
You will lead the day-to-day management of facilities across a complex and historically significant site, ensuring the smooth running, safety, and usability of all buildings and associated outdoor areas. This includes responsibility for events support, health & safety compliance, contractor management, and supervision of a small in-house team. The role is both strategic and practical, requiring a proactive, solutions-oriented approach.
Key Responsibilities
•  Manage maintenance, safety, and security across the entire site
•  Implement and oversee a planned maintenance schedule
•  Act as the primary health & safety lead, including risk assessments and emergency response
•  Liaise with contractors, utility providers, and internal stakeholders
•  Support and help deliver events, especially in key public spaces
•  Supervise caretakers, handymen, and cleaning contractors
•  Ensure compliance with insurance, accessibility, and regulatory standards
Person Specification
•  Minimum 5 years' experience in facilities or building management
•  Strong understanding of listed or religious buildings (desirable)
•  Familiarity with commercial/residential facilities management
•  Knowledge of H&S regulations and emergency procedures
•  Effective communicator with experience managing contractors and teams
•  Confident with Microsoft Office and digital tools
•  Professional membership (e.g. BIFM/IWFM) is an advantage
This is a highly visible role within an organisation that values care, stewardship, and service. Flexibility and the ability to work independently are essential.
To apply, please submit your CV and a brief covering statement outlining your suitability.