Community Support Jobs
Age UK Enfield is a North London charity which supports older people across the borough of Enfield. We provide varied services including fitness classes, social sessions, plus advice and information on issues including housing, benefits, bereavement and funerals. We provide a Home Care and Support Service, and also have a day care centre for people with dementia.
We are looking to recruit a Senior Finance Officer. This post is a key position within the finance team and is responsible for day-to-day management and maintenance of the purchase, cash and nominal ledgers. You will process all financial transactions, enter data and compile reports using Xero and Microsoft Excel. Reporting directly to the Finance Director, the role includes completion of all weekly/monthly accounting tasks and production of draft management accounts as well as supporting the Finance Director with reporting for the CEO and Board of Trustees.
The successful candidate will be qualified with experience of the UK charity or not for profit sector. You will have robust technical skills and a proactive approach with a proven ability to focus on solutions. You will have excellent people skills and the ability to work closely with operational managers and the organisations finance Officers.
You will need to work in the office at least 2 days per week, 1 of which will be Thursday. You will have some flexibility to work from home
This will be a fantastic opportunity to join a small local charity and make a valuable difference to people living in the London Borough of Enfield.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
Since 2021, we have established a broad and varied portfolio of climate resilience programmes implemented through local partners across Africa and Asia. These all enable communities to cope with and be better prepared for the consequences of the climate crises, and all focus on groups who are marginalised, e.g. landless, displaced, low caste, and religious minority groups. Specifically, they focus on livelihood resilience, early warning systems and preparedness, and climate resilient WASH, across Nepal, the Philippines, Bangladesh and Ethiopia.
About the role
We are now recruiting a knowledgeable and experienced Climate Resilience Programme Manager to continue leading our climate action strategy. The purpose of the role is to bring climate change expertise to grow, strengthen, deepen, and diversify our innovative programme portfolio, continue to minimise the negative environmental impacts of all of our programmes, and deepen our carbon emissions reduction strategy as we continue to expand the reach and impact of our organisation.
You will build strong partnerships by working closely alongside our local partners in programme design, technical knowledge, implementation and monitoring. It is anticipated that the post will include 3-4 overseas trips per annum.
The role affords huge scope for personal development, with the flexibility and autonomy needed to shape this critical area of programming. A particular objective will be to strengthen the M&E across the portfolio and access additional external funding for scaling up our climate resilience programmes.
You should have:
Essential
- Experience in the climate resilience sector and demonstrable knowledge of how to build and manage climate resilience programmes
- Knowledge of humanitarian and/or livelihoods programming, including monitoring, evaluation accountability and learning (MEAL) processes is critical
- Cross-cultural sensitivity and ability to work with overseas partners with varying levels of English.
- Strong administrative, research, analysis, numeracy and IT skills.
- Excellent oral and written English communication skills with an ability to produce accurate, factual and compelling reports, proposals, and presentations
Desirable
- Demonstrable knowledge of carbon emissions reduction within organisations
- Demonstrable experience in supporting resource mobilisation
- Knowledge of gender theory and inclusion practices
- Experience of working in Nepal, Bangladesh, Ethiopia, or the Philippines
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays, after 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
- We encourage flexible working and offer a range of flexible working options.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. Candidates from the global south or with lived experience would be particularly welcome. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
How to apply
Please upload your CV and a cover letter which demonstrates your suitability for the role by answering the following questions:
- Why are you interested in the role and how do you meet the person specification?
- What are the most pressing climate challenges facing vulnerable communities globally, and what do you think World Jewish Relief's role should be in addressing these challenges?
Start date: September 2024
Key Responsibilities:
1. Assessing learner skills and needs to establish starting points/baseline, with other TAP staff
2. Setting up and supporting learners in work placements to develop their skills and gain meaningful experience
3. Observing and evidencing the learner journey (keeping detailed records), monitoring learner progress (including target progress)
4. Liaising with families and team around the learner as required and to contribute to reviews- ensuring learners are working towards their outcomes and aspirations
5. Supporting employers and learners to work together effectively- suggesting and implementing reasonable adjustments
6. To work with Curriculum Manager/Team Leaders to support learners during class days, helping to create learning materials as needed.
7. To work with Curriculum Manager/Team Leaders to support learners with travel training, wellbeing support and signposting to extracurricular/socials and community events
8. Working alongside the Engagement Officer to find, source and maintain employer relationships
9. To support learners during social events, insight days and trips
Please see job description for further information
The client requests no contact from agencies or media sales.
Membership Administrator
We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.
We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.
Position: Membership Administrator
Location: Warwick/hybrid (2 days per week in Warwick office)
Salary: £22,000 - £25,000 per annum
Hours: Full Time (35 hours per week)
Closing Date: Midnight on Wednesday 24th July
The Role
The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:
- Managing member information and enquiries
- Supporting the delivery of member meetings and events
- Supporting the administration of the member development and training programme
- Providing wraparound administrative support to the Membership team.
This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.
Key responsibilities include:
- Act as the ‘first point of contact’ for all membership and stakeholder queries
- Management of member information held by NHS Charities Together
- Event administration for online, regional and national events and training
- Administrative support for member meetings and networks and wider team
- Communications support
About You
You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.
You will need:
- Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
- Experience of managing mailboxes and responding to queries – acting as a first point of contact
- Experience of events administration and event booking systems
- Experience of managing a Customer Relationship Management (CRM) system or similar
- Excellent customer or member services skills
- Experience of administrative support for invoicing and budget management
- Excellent organisational skills, accuracy and good attention to detail
In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.
Benefits Include:
- 10% Employers Pension Contribution
- 28 days annual leave plus Bank Holidays as a minimum
- Flexible Working
- 2 hours per week Wellbeing time out for full time staff
- Apprenticeships, training and development opportunities
- Health Cash Plan
- Company Rewards
- Plus many more great staff benefits!
Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
ABOUT US
PANS and PANDAS are complex neuro-psychiatric conditions which are frequently misunderstood and misdiagnosed. PANS PANDAS UK are the only charity in the UK working to improve outcomes and ensure brighter futures for people affected by PANS and PANDAS.
We provide support and information to families, and work tirelessly to inform medical practice, raise awareness, engage with medical, social work and educational professionals, and much more.
We are a small team based at home in various UK locations. We keep in touch frequently online and have a warm, supportive and positive culture.
THE ROLE
The charity is growing and as such we have undergone a small restructure resulting in the creation of this new role.
We are looking for someone to offer excellent administrative support to the charity. We see this role as being central to the smooth running of the organisation with the successful applicant seeking out and implementing processes to improve efficiency.
The Office Manager will need to be a great communicator, with responsibility for the management of the small Community Team and have oversight of the membership programme. This important role will require a solution focused, independent thinker with a flexible and agile approach, no two days will be the same.
HOW TO APPLY
Please submit your CV and a covering letter of no more than 750 words outlining your suitability for the role. .
Please note: We will not process any applications which do not have a covering letter.
Please ensure you submit a covering letter of no more than 750 words, outlining your suitability for the position along with your CV. Applications submitted without a covering letter will not be processed.
We will respond to your application once the advert has closed.
We look forward to reading your application.
The client requests no contact from agencies or media sales.
Main Purpose of the Job
The Digital Enabler will work with the District Leadership Team and the Communications Officer to build the digital communications capacity of the District at every level, to facilitate effective participation by all members in the life of the church in the North West District, and to make use of new opportunities for mission and community-building in the digital sphere.
Key Responsibilities
1.Ensure that the District leadership is able to fulfil its responsibilities by ensuring there are reliable digital platforms for online, live-streamed and recorded meetings and events, for electronic dissemination of information (via web, social media and mailings), and audio and video recording and sharing..
2.Enable all members of churches in the District to have the opportunity for participation in District forums and events, and to receive information from their District and Circuits.
3.Co-operate with District and Circuit leaders, ministers and pioneers in the development of new forms of mission and church communities using a range of digital resources.
Key Tasks
Training and Support
1.Create a digital strategy for the District, identifying the essential resources and support needed to enable full participation at every level, and the opportunities for missional work in the online world.
2.Support the administration and governance of the District by facilitating online synods, committees and consultations.
3.Build a network of “digital champions” within Circuits and provide advice and support for local training and capacity building.
4.Devise and deliver online training courses for Circuits and churches.
5.Develop a “Digital Community of Practice” across the District, and linking where appropriate across the Connexion, which will envisage and create new ways of being and growing church in the digital age.
6.Work with safeguarding officers to raise awareness of digital safeguarding issues, and create usable information and guidelines for Circuits and churches.
Facilities and Resources
1.Work with the Communications Officer in building and maintaining the District’s online presence, including the website and social media.
2.Develop a range of digital tools and resources for the use of the District and its Circuits, and assist in their implementation. (These could include servicing local website and social media initiatives, plan-making and emailing applications.)
3.Collect and disseminate information on digital specialists in the District who can serve Circuits and churches. (This could include graphic designers, web and database programmers, audio-visual and streaming experts and others.)
Events and Online Communities
1.Provide technical support for online and live-streamed District events, including advertising, registration and ticketing, online and streaming facilities.
2.Work with the Mission Area Leads, Circuits and pioneers in implementing digital services, online communities and missional initiatives.
Personal Training and Growth
1.Maintain an awareness of changes in digital applications and resources, and consider how they can be used in the District.
2.Identify opportunities to expand knowledge and understanding, including by appropriate courses.
3.Reflect theologically on issues around faith in the digital world, and the opportunities for sharing the gospel by these means.
The client requests no contact from agencies or media sales.
We are seeking to recruit an experienced mental health professional or therpaist to join our small team in Newcastle to support men in suicidal crisis. Our Newcastle centre opened in November and we need to recruit to expand our small of therpaists team to meet the growing needs of our service.
We will work with you and train you to develop your therapeutic skills to offer our semi-structured psychologically informed intervention. You will support the centre user and their supporter(s) to recover from the suicidal crisis and maintain their safety.
The Charity
James’ Place exists to stop men dying by suicide. We opened our first centre in 2018 in Liverpool, the first of its kind in the UK, in 2022 we launched our second centre in London, and this year we opened our third centre in Newcastle. To date, we have supported over 2,300 men. James’ Place is a therapy centre for men who are experiencing a suicidal crisis, and it was set up to make the experience of finding help as easy as possible. It offers men a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.
Skills, Knowledge & Experience
Essential Qualifications
A Profession such as Mental Health Nurse, Occupational Therapist or Social Worker registered with NMC, HPC, BASW.
Or
Therapists registered with IAPT, BACP, UKCP, BABCP.
Or
Psychology Graduate with experience of working as a Psychology Assistant or extensive experience of working within secondary mental health services.
Essential Knowledge/Experience
Demonstrable experience working with adults experiencing acute psychological distress.
Demonstrable knowledge of the impact of suicide on communities and individuals.
Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions.
Demonstrable knowledge of the particular difficulties contributing to male suicide.
Evidence of being able to deliver a therapeutic session.
Effective communication skills (written & verbal).
Good interpersonal skills with the ability to manage difficult situations.
Able to assess, plan, implement & evaluate therapeutic interventions.
Able to work as an effective team member.
Able to prioritise own workload.
Self-motivated, uses own initiative and will make decisions.
Good time management.
Promotes people’s equality, diversity, and rights.
Knowledge and understanding of Safeguarding Procedures.
Knowledge of Service Governance and Evaluation.
Commitment to clinical supervision.
James’ Place Values
Ability to demonstrate and engage with James’ Place values
Essential Skills
Commitment to working with men who are experiencing a suicidal crisis and their supporters.
An ability to work in a therapeutic environment.
An ability to manage therapeutic sessions.
An ability to maintain boundaries within a time-limited intervention.
An ability to maintain up to date service user records in line with James’ Place standards.
Able to conduct effective risk assessments and collaborative safety plans with men who are presenting with a high risk of suicide or be willing and able to learn how to do so.
An ability to maintain own personal safety and the safety of others within the centre.
An ability to manage an allocated caseload.
An ability to identify if the service offered is not adequate to maintain the persons safety and facilitate a rapid transfer to the most appropriate service.
An ability to collaborate with centre users in the development of a person centred, individual intervention plan.
An ability to engage the service user in the intervention plan, overcoming barriers to communication.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need in order to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method in order to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are looking for a talented fundraiser to join our small and supportive team. The Fundraising Officer (Trusts & Foundations & Events) is a new role to our charity and will play a key part in supporting our future plans.
UP attracts significant support from individuals, and there is huge potential to grow income from Trusts and Foundations with this increased capacity in the fundraising team.
In this role, with guidance from the Head of Fundraising, you will contribute toward income generation through researching and identifying Trusts and Foundations whose criteria match UP’s work, and developing compelling and inspirational proposals and grant applications. You will maintain the Trusts and Foundations pipeline, ensuring there is a steady stream of applications submitted to maximise funding opportunities, grow income and the number of multi-year grants.
While the primary focus for this role will be to grow income from Trusts & Foundations, you will also support the Head of Fundraising to develop the philanthropy programme. This will include planning and bringing to life an exciting and varied programme of events to support the growth of Individual, major giving and corporate support and shape exceptional supporter experiences.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.
Permanent, full time 35 hours a week
Location: The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.
The role
The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.
You will:
- Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
- Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
- Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
- Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
We are looking for someone who:
- Is highly motivated, with a commitment to providing excellent customer service.
- Has experience working in a customer care or fundraising environment
- Enjoys working in a busy team
- Has a high level of attention to detail and exceptional communication skills.
- Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
- Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
We have a rare opportunity to join our team in a key strategic and operational role as Programme Manager. Working as part of a Collaborative, Responsive, Enterprising, Playful and Reflective team (Our Values!), you will lead and develop our projects and programmes with young people and adults for the South London communities we serve.
We believe that music and media, delivered in a socially and culturally relevant way, have the power to positively change and shape people’s lives. Our purpose-built 3-story base in Brixton houses recording studios, a band rehearsal space, a production suite with top industry standard tech and software. Our work takes place mainly onsite with some community-based work in hospitals or at events.
This opportunity comes at a really exciting time for Raw Material. We are soon returning to our own building which by the end of 2024 will be refurbished via a £1.1m capital fundraising campaign to improve our operational capabilities and develop income generation opportunities and new facilities for the community, with a coworking offer and an increased hires and events programme.
The client requests no contact from agencies or media sales.
The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.
An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.
The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays.
Day-to-Day Responsibilities
● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.
● Engage customers, take and serve orders, and drive sales.
● Ensure all health & safety and food safety standards are met.
● Maintain a clean, welcoming, and friendly environment for customers.
● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.
● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.
● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.
● Utilise and develop methods that encourage repeat business.
● Secure the café at the end of the shift.
● Ensure all food and drinks served are of the highest quality.
● Achieve and maintain an excellent food standards rating.
● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.
Customer Service
● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.
● Address customer complaints or refunds in a professional manner.
● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.
● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.
Team Management
● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.
● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.
● Ensure the team maintains a clean, visually inviting space.
● Act as a positive role model for young apprentices, volunteers, and work experience students.
● Develop and implement staff development programmes, including team-building activities.
Café Development
● Develop seasonal menus and menu items to celebrate calendar events.
● Promote the vision of Matrix through the café.
● Be passionate about the vision of the café.
● Achieve café goals and targets set by the Board of Directors.
● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.
● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.
● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.
Building and Event Management
● Liaise with the Head of Operations about any building maintenance issues.
● Promote the hireable spaces and arrange events that enhance the café’s offerings.
● Encourage use of the café by local groups such as creatives, book clubs, parents etc.
● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.
● Coordinate with local businesses and community organisations for partnerships and events.
General and Wider Charity Involvement
● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.
● Ensure knowledge of current Matrix projects and their impact.
● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.
For further details, please see attached Job Pack.
We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.
We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.
As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.
This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.
You will need:
- Enthusiasm and a flare for building rapport with a wide range of people
- Excellent time management and prioritisation skills
- Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
- Exceptional listening skills and the ability to disseminate important information to stakeholders
- Meticulous attention to detail and excellent customer service skills
- The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations
If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Our Employee Fundraising team creates and delivers innovative, fun, and exciting fundraising products and events for our corporate partners. Now, more than ever, the funds we raise with our corporate partners, are needed to support programme delivery across the country, helping young people into jobs and education. So as a team, our values of courage and ambition, drive us forward to raise as many unrestricted funds as possible.
Our team raises £2million each year which directly impacts young lives – with big growth plans for the next three years. This role is focused on developing our Million Makers challenge, our flagship entrepreneurial fundraising competition. As we move into a growth phase, this opportunity will drive innovation, and strategic projects and manage some of our largest Million Makers partners. Success will be measured on the ability to deliver growth in income, employee engagement, and reputation across the sector.
We’re looking for someone who has fundraising experience, is a strong project manager, driven and innovative. And of course, genuinely passionate about fundraising for Young People.
Our Employee Fundraising team creates and delivers innovative, fun, and exciting fundraising products and events for our corporate partners. Now, more than ever, the funds we raise with our corporate partners, are needed to support programme delivery across the country, helping young people into jobs and education. So as a team, our values of courage and ambition, drive us forward to raise as many unrestricted funds as possible.
Our team raises £2million each year which directly impacts young lives – with big growth plans for the next three years. This role is focused on developing our Million Makers challenge, our flagship entrepreneurial fundraising competition. As we move into a growth phase, this opportunity will drive innovation, and strategic projects and manage some of our largest Million Makers partners. Success will be measured on the ability to deliver growth in income, employee engagement, and reputation across the sector.
We’re looking for someone who has fundraising experience, is a strong project manager, driven and innovative. And of course, genuinely passionate about fundraising for Young People.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need an Employee Engagement Executive - Fundraising?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Employee Engagement Executive - Fundraisings!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
About Us
Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 26 countries. In over 8 years, we have reached over 5 million refugees and raised tens of millions for over 500 organisations, providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.
Summary of Role
The Regional Head of Middle East Programmes supports the organisation’s programmatic efforts with a focus on developing and implementing strategy for the Middle East region whilst also providing hands-on support to day-to-day grants management, partner management and donor coordination and reporting.
The following role works closely with the Director of Programmes and Head of Programmes (Protracted Contexts). The role will also regularly work as the intermediary lead with the established Collective for Refugee Leadership in MENA (CRLM), which is a group of donors and thought partners focused on advancing refugee leadership and support for refugees across the Middle East and North Africa.
You will be highly flexible and adaptive, able to respond effectively and in line with our emergency protocols to humanitarian crises as required, whilst also supporting longer-term protracted programmes work. You will have strong project and grants management experience and highly effective administration skills. You drive efficiency and innovation and provide senior management guidance on international projects, as well as high-quality implementation. You will address challenges and issues in all aspects of project implementation and ensure timely and appropriate solutions, including the identification and mitigation of programmatic risks. You will also demonstrate strong people management skills, with an ability to provide both task management and strategic guidance (in addition to more holistic line management support) to several team members.
Responsibilities
Grant Management
● Manage the Choose Love Middle East team to ensure smooth and efficient grant-making for our work in the Middle East
● This includes leading on, and managing a small team, to:
▪ Work closely with partners to gather, review and track due diligence documentation required for granting to partner organisations.
▪ Support the maintenance of grants systems to track grant making progress e.g start and end dates, reporting deadlines, no cost extensions etc.
▪ Draft and/ or review grant agreements between Choose Love and partner organisations and ensure any grant amendments or addendums have correct and accurate information
▪ Review reports from partner organisations to ensure effective use of Choose Love funds
▪ Work with the Data Lead (Programmes) to review Middle East reporting data received from partners and assess outputs, impact and successes from grant-making in the region. This will include being closely involved in impact reporting within the CRLM initiative.
▪ Working with the Director of Programmes / Head of Programmes to attend monitoring trips to the region
▪ Support the Safeguarding Lead on Safeguarding organisational development for the region as needed
▪ Problem-solving with partners on how to get funding into challenging contexts
Partner Relationship Management
● Build meaningful, effective ongoing relationships with new and existing partners.
● Lead partner calls and track key takeaways and actions to share internally.
● Lead on regular check-ins with existing, long-term partners.
● Respond to ad hoc needs arising from partners - including clarification/support on the application process and support with reporting.
● Maintain up-to-date understanding of the needs of partners.
● Supporting Choose Love Fundraising
● Support with narrative reporting to donors - capturing the work of our implementing partners in the region
● Support with developing proposals for donors to Choose Love
● Respond to ad-hoc requests for information from prospective and existing donors
● Support with organising and hosting donor trips to the region
● Support the Partnerships team in presenting Choose Love’s work at events etc when appropriate
● Build and oversee relationships and liaise with CRLM grant partners, bilateral funders, and other key stakeholders to ensure CRLM strategy and approach are aligned to needs and trends in selected contexts
Regional Strategy
● Working closely with the Director of Programmes and the Head of Programmes (Protracted Contexts) and ELT, to develop and implement the regional strategy for Choose Love’s programmes in the Middle East as part of the wider Choose Love Strategy.
● Consulting with key advisors and stakeholders on recommendations for the Middle East strategy
● Championing and supporting opportunities to promote funding to refugee-led and lived-experience led organisations
● Working with the team to implement the regional strategy and adapt the approach in response to contextual changes or humanitarian emergencies
● Maintain an up-to-date expert understanding of the changing context and needs in the region
● Lead on Choose Love’s involvement in CRLM, including inputting and implementing the new strategy, processes, and systems
● Participate in relevant sector / regional meetings
● Work with the Director of Programmes and Head of Programmes to develop a network of peers working in the region
People Management
● Thoughtfully manage the existing team that supports Choose Love’s Middle East work by providing day to day support, meaningful 1:1s and annual reviews and identifying any learning and development needs
● Collaborate closely with (2) other Regions Heads on wider team initiatives and tasks, and be willing to provide surge management support for other regions during absences or periods of annual leave
● Support CRLM in recruiting and utilising advisors and consultants
Internal Communications
● Facilitate the sharing of regional strategy and updates across the wider Choose Love team to feed into wider fundraising efforts
● Communicate partner activities / asks to the rest of the team, including presentations on team calls and email updates to the team
● Support the ELT with information to feed back to the board about Programmes work.
● Capture information on specific contexts and summarise quickly and efficiently to the Communications team, as well as for external stakeholders/funders.
Essential Criteria
● Fluency in Arabic and English (both in written and speaking)
● Experience working in a programmes or grants-focused role related to the Middle East region
● Experience in the humanitarian sector, ideally with people who have been displaced
● Have permission to work in their country of residence
● Ability to travel within the Middle East region
● Line management experience, with remote line management experience highly desirable
● Experience liaising with donors and external stakeholders
● Report-writing skills
Salary & Benefits
Salary - £40,000 - £47,000
The successful candidate will have working, expert knowledge of the region and will be an Arabic and English speaker. They will also be able to travel, particularly across the Middle East. The position offers a competitive salary and benefits. It is an opportunity to make a difference and work with partners who are genuinely making a difference. This position is fantastic for personal growth and learning in this fast-growing and dynamic charity.
Recruitment Information:
Interviews will take place on the week commencing 22nd July 2024.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team
How To Apply:
Interested candidates are invited to apply by sending their CV and a cover letter by noon 9th July 2024
Pre-employment Checks:
Employment with Choose Love will be subject to the following checks before your start date:
● A satisfactory Disclosure and Barring Service (DBS) check
● Receipt of two satisfactory references
Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email to discuss in further detail.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team.
How To Apply:
Interested candidates are invited to apply by sending their CV and a covering letter by noon 9th July 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Media and Communications Manager
Job Description & Person Specification
Reports to: Deputy Director
Salary: £41,000 per annum, pro rata (£24,600 per annum for 3 days per week)
Contract: 3 days per week (22.5 hours), with flexibility over working hours (core hours 10.00-16.00).
Start date: As soon as possible
Location: This role is based in London at our offices in Tottenham Hale, with possibility of hybrid working at home and in the office (minimum attendance in the office is 1 day per week on average.)
Duration: Permanent
Anti-oppressive statement: Feedback is actively seeking to move through an anti-racist and anti-oppressive journey in every aspect of its work. We acknowledge that the environmental sector is less open to people from under-represented backgrounds, and we are strongly committed to identifying and correcting where we may be perpetuating patriarchal, white supremacist values and other forms of oppression in our organisational culture, partnerships, and community work. We especially want to hear from you if you feel that you have lived experience of power structures preventing you from accessing opportunities like this.
ABOUT US
Feedback is a UK- and Netherlands-based campaign group working for food that is good for people and planet. We want a world where:
· All people have secure access to delicious, culturally appropriate food that is nutritious and does not cause environmental harm
· Global supply chains, farming and fishing contribute to food sovereignty, good livelihoods, mitigate climate change and enable nature to thrive
· Communities have agency to create food economies that are inclusive, equitable, resilient and celebratory
To meet these objectives, we carry out the following activities:
· We delegitimize corporations
· We ideate and advocate for policy change and regulation
· We nurture community agency
· We widen our circle of allies
· We change culture and public discourse
ABOUT THE ROLE
The purpose of this role is to manage all aspects of how Feedback communicates our work to help achieve our strategic goals. This includes centring communities, building our public profile with key audiences including journalists, developing our range of allies, reflecting our understanding of historical injustice in the food system, and fostering an experimentation and learning culture. As Feedback has recently rebranded and changed its name, this role will involve carefully managing the journey of embarking with a new brand.
This role would suit an experienced communications professional who is excited to think deeply about the way communications can support systemic change in the food sector. Experience with managing relationships with journalists and media outlets, identifying and pursuing stories, managing change, and contributing to organisational learning will be important.
Everyone at Feedback is engaged in our journey towards fully embodying the principles of an anti-racist and anti-oppressive organisation, and as Communications Manager you will take the opportunity to think deeply and act on these principles in our approach to communications. Feedback’s activities span communities/grassroots and policy/corporate campaigns and one of our priorities is integrating these two aspects of our work, so an understanding of the reality of working with communities, either professionally or personally, or a willingness to learn, is vital.
As Feedback’s strong media profile is a key aspect of our campaigning success, you will help build this profile and take an organised and proactive approach to identifying story opportunities from across the organisation.
JOB DESCRIPTION
This role is responsible for delivery, alongside colleagues, of two strategic objectives:
PUBLIC PROFILE
By the end of 2025, we will have good public visibility with frequent media impressions and a strong recognized brand, raising awareness of our work, and raising the credibility of our asks amongst diverse audiences
SUPPORTERS
By the end of 2025, a strong and engaged online supporter base will be integral to us achieving our goals through online actions and donations
Alongside this, you will be responsible for ensuring our work at Feedback fulfils our wider strategic objectives to:
· Centre communities in our policy asks, while building support for our campaigns amongst partner communities;
· Demonstrate our impact annually and foster a learning culture amongst our team to enable us to continually improve our effectiveness;
· Build relationships with a range of allies;
· Support Feedback’s journey towards our anti-racism objective.
These responsibilities will be met by:
1. Build and develop Feedback’s media profile (approx 30% of time) by:
a. Building relationships with journalists.
b. Identifying and developing new hooks and stories to pitch to the media from across Feedback’s portfolio of work. Pitching these to key journalists alongside campaigners where relevant.
c. Drafting media materials including pitch documents, press releases and Q&A documents.
d. Preparing colleagues ahead of media interviews.
i. Managing external PR support where relevant.
ii. Supporting key media moments alongside campaigners.
2. To manage Feedback’s brand and public profile (approx. 30% of time) by:
a. Overseeing our communications channels, working with other staff and external consultants to ensure our channels reflect the diversity of Feedback’s work and contribute to meeting our strategic objectives.
b. Fully deliver the roll-out of Feedback’s new brand and its application to every aspect of our communications work.
3. To manage the communications pipeline (approx. 30% of time) by:
a. Acting as a quality control and adviser on all communications outputs from across the team to ensure that form and content are as effective and creative as possible.
b. Thinking and experimenting with the application of our anti-racism and anti-oppressive work to our communications.
c. Managing sub-contractors as necessary to deliver high quality content in a timely manner.
d. Managing the communications budget.
4. Develop a learning system to continually learn and improve on how we do communications at Feedback (approx. 10% of time) by:
a. Monitoring and tracking impact of Feedback’s communications outputs
b. Identifying appropriate indicators which provide opportunities to learn about how we meet our strategic objectives through our communications.
PERSON SPECIFICATION
Essential knowledge and experience:
· Extensive knowledge and experience of using communications to achieve campaign goals.
· Strong understanding of developing and enhancing organisational brand profile
· Experience of working closely with journalists to generate strong media coverage.
· Experience of managing sub-contractors or other external delivery partners.
Essential skills:
· Ability to distil complex topics into accessible and relevant communications materials and other outputs
· Confidence in communicating with journalists and at senior level with Feedback’s partners Excellent digital skills including using social media and other digital platforms to achieve organisational or campaign goals.
· Ability to prioritise under pressure, identify routes to maximum impact and work efficiently.
· Ability to build strong internal and external relationships, give appropriate advice and manage expectations.
- A can-do attitude, flexibility and adaptability, alongside a willingness to pitch in on delivery and help colleagues across the team, recognising that Feedback is a small, nimble organisation with fast-changing priorities.
- Shares Feedback’s values: audacity, collaboration, impact, celebration, solidarity.
Desirable knowledge, experience and skills:
· Experience with change management, for example a rebrand or new website process.
· Understanding of the principles of anti-oppressive practice and their application to communications.
HOW TO APPLY
Please apply via Charity Jobs with a CV and cover letter (no longer than 2 pages) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.
Deadline to apply: 9am, Thursday 11th July 2024
Successful candidates for interview will be notified by Thursday 18th July 2024.
Interviews will be held on Wednesday 24th July 2024
Please apply via Charity Jobs with a CV and cover letter (no longer than 2 pages) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.
Deadline to apply: 9am, Thursday 11th July 2024
Successful candidates for interview will be notified by Thursday 18th July 2024.
Interviews will be held on Wednesday 24th July 2024
The client requests no contact from agencies or media sales.