Membership Administrator

Membership Administrator 

We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Membership Administrator 

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £22,000 - £25,000 per annum

Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings

Closing Date: Midnight on Wednesday 24th July

The Role

The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:

• Managing member information and enquiries
• Supporting the delivery of member meetings and events 
• Supporting the administration of the member development and training programme
• Providing wraparound administrative support to the Membership team.  

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities. 

Key responsibilities include:

• Act as the ‘first point of contact’ for all membership and stakeholder queries 
• Management of member information held by NHS Charities Together  
• Event administration for online, regional and national events and training
• Administrative support for member meetings and networks and wider team
• Communications support

About You

You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
• Experience of managing mailboxes and responding to queries – acting as a first point of contact
• Experience of events administration and event booking systems 
• Experience of managing a Customer Relationship Management (CRM) system or similar
• Excellent customer or member services skills
• Experience of administrative support for invoicing and budget management
• Excellent organisational skills, accuracy and good attention to detail

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.