Community Relationship Manager Jobs
We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.
You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.
We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.
Job description
- The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.
- The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.
Assessment and access to services
- Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.
- Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.
- Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.
Liaison and coordination
- Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.
- Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.
- Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.
- Work in collaboration with the Marcomms teams to input effective data to relevant analysis.
Contract management
- Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.
- Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.
- Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.
Quality assurance and compliance
- Ensure that all admissions comply with regulatory standards, our policies, and best practices.
- Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.
- Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.
Data management and reporting
- Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).
- Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team
- Utilise data to identify trends, inform decision-making, and improve service delivery.
- Undertake any other duties as required and consistent with the nature of the role as determined by your manager.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Young Roots Casework Service aims to improve the life chances of young refugees and asylum seekers and to support them to reach their potential by accessing their rights and entitlements
To Apply:
To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.
Your personal statement should be no more than 800 words, answering the following questions:
1. What is your motivation for working with Young Roots?
2. What is your motivation for applying for this role specifically?
3. What skills and experience would you bring that will enable you to be successful in this role? Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria.
You may submit your personal statement in writing, or via video.
Registered Charity
21 - 50
To work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident about carrying out research, and telling the story of the findings in written briefings? Are you adept at writing accessible, persuasive research reports? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.
As our Senior Research Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather data about the experiences of Barnet residents and to collate existing evidence. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.
In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This role is only open to people with lived experience of disability, which could include mental health issues or a long term condition. The successful candidate will need to undertake a DBS check.
About Healthwatch
The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.
Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:
· Gather views and understand the experiences of patients and the public
· Make people’s views known
· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised
· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
· Provide advice and information (signposting) about access to services and support for making informed choices
· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion
About Inclusion Barnet
Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability.
Please submit a brief covering letter with your CV outlining how your skills match the job description and person specification, and how you will use insights from your lived experience of disability to fulfil the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.
You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.
Main Responsibilities:
- Importing data in an efficient, timely and accurate manner.
- Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
- To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
- To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
- To keep up to date records of all collection boxes and buckets in the community
- To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
- To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
- Support regular gift aid claim submissions to HMRC to take place monthly.
- Support the team to provide communications to the correct audiences for marketing activity.
- Assist in processing donations from mailing appeals.
- Work with the fundraising team to ensure data recording is kept up to date in a timely way
- Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
- Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
- Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
- Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
- Attend and contribute to team meetings.
- Carry out any other duties as may be reasonably required.
Person specification
Knowledge and experience:
- Strong, demonstratable experience in administration
- Excellent verbal and written communication skills
- Experience and good working knowledge of using a CRM system (preferably Beacon)
- Competent in creating and maintaining spreadsheets
- Good attention to detail and accurate record keeping
- Experience of working in a customer service environment.
- Basic knowledge of Gift Aid regulations.
- Understanding of GDPR.
Skills, attitudes, and behaviours:
- IT skills across a range of systems including MS office and SharePoint.
- Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
- Ability to problem solve and think laterally to achieve a goal.
- Commitment to team-working but also the ability to work alone
- Committed to quality.
- Motivated, positive and proactive
- Ability to prioritise and organise work
- Demonstratable initiative and determination
- A flexible attitude and willingness to develop in the role
- Full UK driving license and car preferred
Registered Charity
11 - 20
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose: To support the Café and Kitchen Manager in day to day running of the CareTrade’s Café Traineeship Programme at the Southwark Resource Centre, SE17 providing hands on work-based training to autistic jobseekers interested in catering and hospitality careers
This post is based on a full-time salary of £28,000 per annum. Holiday is based on annual leave of 5 weeks plus bank holidays
Reporting to: Café and Kitchen Manager
Line Management responsibility: Café Assistant and between 3 and 4 Trainee Café Assistants (at any one time)
Working with: Southwark Resource Centre Management, Café and Kitchen Manager, Larcom Kitchen Chef, CareTrade Head of Education, TAP Project Coordinator, Administrator and CEO, Café Assistant, Trainee Café Assistants
Place of work: Southwark Resource Centre, Hithard Court, 10 Bradenham Close, SE17 2 QB and CareTrade’s Office, Larcom House, 9 Larcom Street, SE17 1RT
Core Responsibilities:
1. Supervising CareTrade Café throughout the school year (including half terms)
2. To work with the Café and Kitchen Manager to write and prepare training materials for the Trainee Café Assistants
3. Oversee the training of the Trainee Café Assistants (young people with autism) during work placement
4. Monitor the progress of Trainees and write end of placement reports
5. Line Manage the Café Assistant and the Trainee Café Assistants and report to Café and Kitchen Manager
6. To work closely with the Southwark Resource Manager and CareTrade to develop marketing materials and promotions for the Café and Community involvement
7. Responsible for opening and locking up the café and cashing up
8. Prepare coffee and food including: baking cakes, making sandwiches, salads, cooking hot meals.
9. Restock/refill items as necessary and list items that need ordering from suppliers.
10. Check stock in fridge for out of date products and dispose of as necessary.
11. Customer service including taking orders, serving customers and cash handling.
12. Maintain coffee machine including set up, cleaning and refilling with beans.
13. Ensure daily cash up form is filled in and money is in safe.
14. Ensure café is ready for customers on opening.
15. Create a welcoming and professional environment.
16. To help raise awareness of autism amongst customers.
17. To keep the café clean and ensure a high standard of hygiene.
18. To ensure food safety guidelines and laws are adhered to.
19. To ensure a Healthy and Safe working environment for self, staff, trainees and customers.
General Responsibilities:
1. To attend all staff meetings and participate in staff development as required.
2. Promote a positive image of autism, the Project, Southwark Resource Centre, Project partners and CareTrade.
3. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining good relationships with outside agencies and the general public in order to promote the charity and win increased support for its work
4. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining harmonious inter-personal relationships. Ensure that your conduct within and outside of your work place does not conflict with professional expectations.
5. Ensure an awareness and observation of Fire and Health and Safety Regulations at the work place.
6. Ensure the respect, dignity and rights to privacy of both students and staff as far as possible.
7. Work within all CareTrade and Southwark Resource Centre policies and procedures, in particular Health & Safety, Equal Opportunities, Confidentiality and Data Protection.
8. Carry out any duties as are within the scope, spirit and purpose of the job and the title of the post, as required by your Line Manager.
The job description reflects the present requirements of the post. You will be expected to carry out other activities that are within the scope of the role.
We are committed to safeguarding and promoting the welfare of all young people who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check prior to starting.
Confidentiality: All staff are required to maintain confidentiality for all areas of the CareTrade Charitable Trust, partner organisations, its staff, and its work. The nature of the work entrusts people with confidential information about clients/service users, their families and staff within CareTrade and partner organisations. Any breach of this confidentiality will constitute gross misconduct.
We are committed to safeguarding and promoting the welfare of all young people and adults who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check (formerly CRB check) prior to starting.
Applications are sought from all suitably qualified sections of the community.
Job Types: Full-time
Pay: £28,000.00 per year
Work Location: In person
Application deadline: 24/11/2024
Registered Charity
21 - 50
Supporting autistic and neurodiverse adults into employment
The client requests no contact from agencies or media sales.
Thank you!
Fundraising is still a relatively new activity for DFN Project SEARCH and this role presents the opportunity to play a key part in its expansion to support the further growth of the charity and enable young adults with a learning disability to lead healthier, happier, and more independent lives.
This role will support the Director of Development in implementing DFN Project SEARCH’s fundraising strategy. To date the strategy has focused on securing a small number of larger gifts from philanthropic sources, such as trusts and foundations. We are now evolving the strategy to include growing income from high-net-worth individuals, companies, and individual giving.
This role will lead on the development and implementation of the strategy to secure income from high-net-worth individuals (between five and potentially seven figures) and will also work with the Director of Development and the Development Officer on securing income from, and stewarding, trusts, foundations, and statutory funders. As a member of the Senior Leadership Team there is also the opportunity to input to the wider strategy and development of the charity and support the Director of Development in their role as a member of the Executive Leadership Team.
The team is currently made up of the Director of Development, Corporate Partnership Manager (reporting to the Director of Development), and the Development Officer (reporting to this new role).
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Leading heritage charity, The Landmark Trust is seeking a new member of a successful Development team that raises philanthropic funding in support of our award-winning heritage conservation projects throughout Britain.
Our charity saves historic buildings in danger of being lost forever. We are passionate about heritage conservation, crafts skills, and making precious places available for all to enjoy. You'll be working on a varied and ambitious pipeline of rescue projects which depend on the success of our fundraising - from a WW2 control tower in Hampshire to a 1720s Palladian villa near Edinburgh - and other projects.
You'll be making a difference in a programme of philanthropic giving from trusts, foundations and individuals supporting capital appeals and other areas of Landmark’s work including the island of Lundy. Managing your own portfolio of supporters and prospects you will bring high standards of donor care to grow income and sustain long-term relationships.The role reports to the Development Manager (Major Gifts). Includes trusts prospect identification and research, writing compelling proposals, case studies and updates to demonstrate our impact.
Newcomers say we're a friendly bunch who work hard, where everyone has a clear purpose, and we all pull together towards a common goal. We are a flat, agile organisation, proud and passionate about the work we do.
Some travel will be required for site visits, meetings, and events to engage supporters and prospects face to face with the Landmark Trust’s varied work throughout the UK.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Digital Communications Officer
Department: Communications & Engagement
Responsible to: Digital Communications Manager
Location: London - hybrid working, with visits to UWCIO at least once per week
Salary: £33,900 gross per annum
Working pattern: Full-time (38.5 hours) - other working arrangements available
Duration of contract: Permanent
Start date: Immediately
Are you our new Digital Communications Officer?
We are looking for a creative social media native who is comfortable not only with presenting UWC to different audiences but also collaborating and supporting our different stakeholders in doing so. You will join the Communications and Engagement Team at the UWC International Office (UWCIO) which consists of six people and report to the Digital Communications Manager.
As a Digital Communications Officer, you will create, develop and deliver content across all UWC International’s social media channels in line with our social media strategy and lead on sourcing or creating the relevant, required reporting to demonstrate engagement and impact. You will also support UWC’s truly global network of volunteers through digital resources, templates and training. In doing so, you will use your digital communications skills for the better, contributing to the success of the movement and supporting young people to access transformational educational opportunities they would otherwise not have dreamt of.
Part of the larger Advancement Team at UWC International, the Communications and Engagement Team provides the UWC movement with strategic leadership, support and advice in the area of internal and external communication, PR, promotion, marketing, crisis communications, alumni and wider community engagement, and partnerships with other organisations. The Team has a coordination and support function for teams across the UWC International Office, as well as other UWC stakeholders globally, such as UWC schools, colleges, national committees and governance bodies. Alongside your business-as-usual tasks, you will support the Digital Communications Manager in coordinating with the advancement and admissions teams at each of the 18 UWC schools to run ad-hoc campaigns and manage external stakeholders and partners.
About us
Changing the world takes passion and dedication
UWC is a global network of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our eighteen schools on four continents. There, they don’t just learn how to be great at passing exams. They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better.
Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global community of over 60,000 changemakers transforming the lives of others.
About UWC International
The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity, and stands as a pivotal entity within the UWC movement. Positioned in central London and Berlin, it collaborates extensively with stakeholders across the UWC spectrum, actively engages a robust alumni community comprising more than 60,000 members, and fulfils essential functions for UWC International's governance bodies. Our primary duties encompass global fundraising initiatives, comprehensive communications strategies, promotional endeavours, support for the network of over 150 UWC national committees, global strategy development and implementation, and support services to the UWC schools.
What we offer
As part of a commitment to our employees, we offer the following:
- Generous holiday allowance – 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts).
- The standard working hours are 38.5 per week. Start and finish times can be agreed between managers and employees. We support flexible working and are happy to discuss different working patterns.
- We offer up to two days per year for volunteering and up to two days per year for study leave.
- We support staff development and provide access to training and a wide range of CharityComms resources through our UWCIO membership.
- We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy, cycle to work and a well-being calendar featuring podcasts and webinars.
- Perks and discounts portal, which provides a range of discounts across shopping, dining, lifestyle, and entertainment. With thousands of offers on hundreds of top retailers.
- Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.
Visa requirements
Anyone who applies to work at UWC International in London or Berlin must have a work visa before starting
employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit your application with an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the
- attached Job Description.
- Explain why you want to join UWC International
- Provide confirmation of your eligibility to work or reside in the UK
- Provide the name and contact details of two professional / academic referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 23.59 (UK time) on Sunday, 10 November 2024
(Applications will be reviewed on a rolling basis. If you are interested, please submit your application as soon as possible)
Interview and assessment dates:
- First round of interviews and assessment on Friday, 15 November (Remote via Zoom)
- Second round of remote interviews will be scheduled for the following week.
For further information on this opportunity, please see the detailed job description attached.
Safeguarding children and adults
UWC International holds strict child and vulnerable adults safeguarding principles and has a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organisation’s activities are rendered. In the process of recruitment, selection and appointment,UWC International implements a range of procedures and actions including Criminal Background Checks / International vetting / Certificate of good conduct to ensure children and vulnerable adults are safeguarded and abuse is prevented.
We expect all applicants and staff to share this commitment and to undergo appropriate checks, including a Basic Disclosure and Barring Service (DBS) check.
Staff will take an active role in ensuring that we are meeting our safeguarding obligations through attending regular training and following the principles learned at all times.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic and results oriented communications professional? If you’re eager to work in a dynamic, fast-growing membership organisation committed to improving sustainability in the sugarcane sector, we would love to hear from you.
In this exciting role, you will be responsible shaping and delivering Bonsucro´s communications strategy and overseeing the day-to-day management of a small communications function. A crucial part of this role is to ensure that colleagues, the Bonsucro board and external stakeholders are provided with tools and resources to confidently and effectively communicate about the organisation and its mission.
Bonsucro is the global sustainability platform and standard for sugarcane. Our purpose is to collectively accelerate the sustainable production and uses of sugarcane. We work with people and organisations across the sugarcane supply chain, including small scale farmers and some of the world’s biggest brands.
Climate change, human rights, farmer livelihoods, women’s empowerment, pesticide reduction, and water use are some of the issues that Bonsucro works on. As our Communications and Events Manager you will be expected to create narratives on these issues and link this to Bonsucro’s work on standards and certification, market development and collective action.
We are looking for someone with strong experience in strategy, planning and delivery of communications and events in a comparable organisation. You are versatile and stakeholder-oriented and comfortable working in a busy environment with multiple concurrent priorities, deadlines and activities. Your strength lies in creating compelling content and results-driven campaigns that supports the achievement of higher-level strategic goals. You bring a track record of turning very technical and complex information into compelling content and have some insight into agricultural production systems and/or Bonsucro’s countries of operation outside of the UK.
Key responsibilities
Strategy and delivery
- Develop and execute effective communications strategies to continuously strengthen Bonsucro’s profile, reputation and, as a result, to attract new members and partners
- Develop and manage effective communications tools, channels and partnership with media service providers, to deliver on the agreed communications strategy.
- Develop and implement monitoring processes to assess the effectiveness of Bonsucro’s communications strategies, outputs and channels in order to identify areas for continuous improvement.
- Line manage the Communications and Events Coordinator to ensure delivery against plans, timelines and quality work and personal development and growth
- Develop and tailor to stakeholder needs and interest a series of events to contribute to effective member engagement and strengthen Bonsucro’s profile as a convening actor.
- Develop and deliver the Annual Operational Plan for the Communications and Events function in line with organisational quality standards, adapting to changing context and needs where relevant.
Messaging and content
- Tailor Bonsucro’s key messages to targeted audiences and communications (e.g. articles, press releases and statements) in various languages as needed to ensure consistency of communications across channels, regions and media.
- Develop compelling sustainability ‘impact’ stories from regions and projects and on specific sustainability issues to promote Bonsucro’s impact.
Branding and stakeholder guidance
- Advise and build the capacity of other functional teams on how to effectively communicate about Bonsucro, making them aware of key messages and channels to use to increase the impact of Bonsucro’s communications.
- Advise internal and external stakeholders on adherence to brand guidelines to ensure consistency and appropriateness of use.
- Coordinate and monitor services delivered by sub-contractors
- Act as a representative of the company, where relevant, with both internal and external stakeholders.
Channels, reports and events
- Maintain and optimise an effective public facing website and social media presence to continuously strengthen Bonsucro’s external profile and community building.
- Oversee logistics, planning and delivery of key Bonsucro’s events, in particular Bonsucro Global Week.
- Continuously improve and evolve Bonsucro’s external reports (e.g. Outcome report, Annual report etc) to ensure clarity of layout and language and strengthen them as tools to increase Bonsucro’s profile and value back to members.
- Regularly report on operational progress updates to the Director of Engagement and Markets and other teams to identify areas of strengths and continuous improvement.
- Identify, track and monitor appropriate KPIs that assess the effectiveness of the communications strategies and plans and which inform decision-making.
Person Specification
Essential criteria
- Significant prior experience in development and implementation of communications strategies and a full range of media services, ideally in a global context
- Strong technical acumen in relation to all aspects of communications and events delivery
- Previous line-management experience and experience in managing moderate budgets
- Significant experience in writing, editing and publishing compelling content
- Proven ability to translate complex information into engaging campaigns and stories
- Excellent editing and proofreading skills for a range of media (online and print), including the ability to convey complex ideas clearly and simply.
- Excellent communication skills, both verbal, written and visual
- Strong time/process management skills and ability to establish priorities and work to deadlines
- High level of communications IT proficiency, covering a range of tools and applications
- Knowledge of and experience in working professionally with online tools and social media
- Ability to work effectively as part of a team and build strong relationships across the organisation
- Self-motivation and adaptability to thrive in a dynamic environment of a small but growing organisation
Desirable Criteria
- Previous exposure to sustainable agriculture commodity programmes.
- Fluency in additional languages, especially Spanish and/or Portuguese
- Significant experience in communications and social media activities in a professional environment
How to apply
Please note that we are operating a rolling application process and will consider applications as they come in. We will arrange initial screening calls with suitable applicants on an ongoing basis and are looking to hold first formal, in person interviews w/c 14 October.
The interview process is:
1. Screening call (30 minutes with Recruitment consultant)
2. First interview, in person at Bonsucro office, panel interview (w/c 14 October)
3. Second interview, in person at Bonsucro office, panel interview (w/c 21 October)
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Access and Inclusion Lead
Are you passionate about empowering people, promoting independent mobility and enhancing accessibility in rail and connecting modes of transport?
We're seeking a dynamic, experienced Access and Inclusion Lead to deliver a Travelling with Confidence programme.
This role offers an exciting opportunity to join the team and help empower better connectivity and travel confidence.
Position: Access and Inclusion Lead
Location: Hybrid/Gloucester Office (plus outreach locations in Gloucestershire and Oxfordshire)
Hours: Part time 4 days per week - flexible working patterns available
Salary: £33,000 pa pro rata 4 days (30 hours) per week
Contract: Fixed Term 24 Month Contract - January 2025 - January 2027
Closing Date: 5pm on Monday the 4th November. Please note this role may close earlier than advertised if a suitable candidate is found.
Interview Date: 21st and 22nd of November
The Role
At the core of the organisations mission lies a dedication to ensuring that transport is accessible to everyone and it proudly champions an inclusive vision for the community, making it easier for all to sustainably access work, leisure, and nature. Working closely with the team, a Community Rail Network coordinator, and community partners, you'll ensure the programme is participatory, empowering, effective, and well-evaluated. Your expertise will drive meaningful outcomes for individuals facing disabling barriers, guided by those with lived experience.
Key responsibilities include:
- Lead the delivery of the dedicated Travelling with Confidence programme
- Actively engage and involve relevant community partners
- Utilise your experience to inclusively plan, coordinate and engage participants from diverse abilities and backgrounds.
- Leverage your experience to co-design and deliver safe and inclusive journeys
- Collaborate closely with rail industry partners to ensure suitable provisions are available and provided on our confident traveller trips, ultimately leading to more confident travellers within local communities.
- Provide a series of engaging travel training events for community partners, with in-house training provided to empower, support their involvement and raise awareness
About You
You will have experience of effectively interacting with individuals from all abilities and backgrounds at all levels and proactively including and representing underrepresented members of the community.
You will have experience of:
- Developing and implementing inclusive participatory activities
- Establishing and nurturing relationships with key stakeholders while building trust within community groups
- Planning inclusive events
- Managing project budgets
- Preparing monthly reports, highlighting key performance indicators
- Project management
Join us in making a real difference to disabled people through travel confidence. If you're passionate about accessibility, community engagement, and sustainable transport then apply today!
To apply, please submit your CV and a cover letter explaining how your skills match the criteria and why you're interested in this role.
To ensure our application process is accessible to all, we accept supporting statements in written format, short film format, or voice recordings. All applications will be considered equally. Whatever your method, please ensure that you demonstrate your skills, experience, and suitability – and why you want the job.
About the organisation
This Community Interest Company is part of the growing grassroots Community Rail movement across Britain, dedicated to improving access to sustainable travel, with a particular focus on engaging underrepresented groups. With a holistic approach that extends beyond railways and stations that emphasises health, wellbeing, and community connectivity through rail.
Equal Opportunities
The organisation is committed to creating a diverse and fair workplace. No formal qualification is necessary if you can demonstrate relevant skills, experience, and drive. We welcome applications from people of all backgrounds, identities, and abilities.
We also welcome applications from people who are from ethnically diverse backgrounds or who are living with health conditions or disabilities.
You may also have experience in areas such as Access, Inclusion, Access and Inclusion Lead, Access and Inclusion Project Manager, Access and Inclusion Project Lead, Access and Inclusion Programme Lead, Access and Inclusion Manager, Project Manager, Programme Manager, Inclusion Lead, Inclusion Manager, Community Engagement, Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
About Young Marketeers
Young Marketeers is our flagship food education programme which gives primary school children an opportunity to learn about food production, grow their own veg, and set up a stall at their local community market. The programme began in 2013 at London’s Borough Market. Now, thanks to the support of The National Lottery’s Community Fund, we are taking the programme to cities across England.
Job Purpose
· To manage our Young Marketeers programme across England
Key Tasks include:
Staff management and training
- Provide support and training to a team of freelance Project Officers/Gardeners across the country
- Organise induction of new staff, including development of resources and training packages
Partner relationships
- Conduct desk research on schools and partners in new cities for recruitment
· Maintain good relationships with freelance team, schools and local partners, and visit regions
- Maintain an excellent relationship with funders, and support with written and verbal reports
Budgeting, monitoring and evaluation
· Manage the budget for the programme in collaboration with SFM’s Finance & HR Manager
· Ensure that the freelance team collects data and that accurate records are maintained on Airtable
- Work closely with our Impact & Strategy Manager and Evaluation Officer to complete all monitoring and evaluation processes
- Keep line manager updated on progress
Communications and general
- Gather content for our website and social media platforms
- Contribute to the smooth-running of SFM at this time of growth
- Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
- The Project Coordinator will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person specification
Essential
· Excellent administrative and organisational skills
· Experience of planning, managing, and delivering a programme within budget
· Excellent attention to detail, and the ability to work to tight deadlines and prioritise workload
· Experience of building relationships with partner organisations and individuals
· Clear and engaging communication skills, both written and oral
· Ability to work in a team, and seek help when needed
· Excellent IT skills including excel, word and email
· Experience of working in education
· An interest in food education and children’s health
· Willing to travel within England
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of managing a team
· Interest in gardening and food growing
The client requests no contact from agencies or media sales.
Thank you!
Project Officer
Salary:£18,000p.a. pro-rata (£30,000p.a. FTE)
We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hours system of working and enhanced family friendly policies.
Contract: 12 months fixed term
Hours: 21 Hours per week (we are flexible with how this may work for you)
Location: Office/hybrid based, within the borough of Kirklees
Keep Britain Tidy is the nation’s favourite environmental charity, campaigning on a range of environmental issues, effecting change at both a local and national levels.
We are seeking a dynamic and friendly project officer to oversee the day-to-day delivery of a community engagement and behaviour change campaign in Kirklees.
This 12 month project, reporting in to the project manager is a partnership between food and drink manufacturers, local government and our charity.
Working in a busy marketing and communications team, the project officer will work to understand and engage local communities through research, engage community leaders to adopt and amplify our campaign and understand the impact of our work, and work with stakeholders on the ground. You will organise events, materials, reports and updates, but first and foremost, you will be the face of our charity within the community.
This is an exciting role within a fast-paced charity. You will have a proven track record in community/ grass roots engagement, event management and all round organisation.
All our roles benefit from generous holiday entitlements and pension contributions, including the opportunity to join the UK’s first net carbon pension scheme and to receive extra days leave for using alternatives to flights. If you have any special requirements for interview just let us know.
If you are interested in this job and want to help us make a difference, please review a copy of the full job description. After reading the application information, if you would love to work with us, please apply here: XXX
As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.
Please submit your application before the closing date.
The deadline for applications is 09:00, Monday 11 November 2024
For successful candidates, interviews will be held via Microsoft Teams on 27, 28 or 29 November 2024
If you require an in person interview, please let us know.
We have signed the pledge to always #ShowTheSalary for the roles that we advertise.
We are proud winners of the Working Families’ Best Small Employer Award 2021.
No agencies please.
The client requests no contact from agencies or media sales.
Thank you!
At the Canal & River Trust, we believe life’s better by water, and that the waterways we take care of make an important contribution to the health and wellbeing of local communities and economies. We have an extraordinary range of professionals to help bring our waterways to life, including people with the knowledge and skills to deliver high-quality geographic information systems and services.
Working for the Trust we believe passionately that our waterways can play an important role in mitigating the impact of climate change, helping to reduce the levels of greenhouse gas emissions which drive global warming. Our network of canals and river navigations in the hearts of towns and cities are perfectly placed to provide ‘net zero’ solutions & reduce the impact of climate change, as well as providing fantastic green & blue doorstep destination spaces for everyone to enjoy.
The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team
This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.
They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.
This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.
You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis.
Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the region.
There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.
As a remote worker you will be assigned one of our main hub spaces as as your formal base
Relevant hubs include: Leeds, Ellesmere Port, Burnley.
Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.
The regularity & flexibility of travel will be discussed further at interview stage.
Knowledge, Skills/Qualifications & Experience
Key Accountabilities:
- Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
- Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
- Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
- Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
- Adhere to the IOF and Fundraising Regulator Code of conduct.
- Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
- Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particualrly around Contactless Giving.
- Clear, regular and timely communication with the Team and all members of the senior management team.
- Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
- Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
- Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
- Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.
Skills, knowledge & experience:
Practical:
- Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
- Customer service experience is desirable.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Knowledge in fundraising is desirable but not essential
- Support for the Canal & River Trust’s aims and vision.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future.
- Drivers license is essential.
General:
- Excellent communication skills.
- Excellent interpersonal skills
- Highly self-motivated and hard working.
- Ability to work to and self-manage targets.
- Ability to adapt to working in varying locations and demonstrate flexibility.
- Confident with MS Office applications and quick learner at using a range of digital platforms.
- Understanding of GDPR and handling data sensitively
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What We Offer
In addition to your salary of £32,000 + Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits=:
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
- Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working.
- Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.
Thank you!
The ideal candidate for the Chief Officer position will have a passion for creativity and community engagement, along with strong leadership, bid writing and strategic planning skills. This role involves overseeing all aspects of the Centre’s operations, including program development, fundraising, and community outreach.
This role can influence the delivery of the mental health agenda across Greater Manchester and requires the jobholder to be a positive leader and role model for the CLC’s members, employees, and volunteers.
The Chief Officer will also work on behalf of the Charity to develop and deliver the Vision and Mission through the delivery of the strategic plan, ensuring the CLC’s ongoing sustainability, growth, and success in todays challenging economic environment
Key Responsibilities:
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Develop and provide strategic leadership and direction to the Creative Living Centre.
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Develop and implement programs that align with our mission and goals.
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Oversee budgets, expenditure and management accounts ensuring that income and expenditure is within planned targets. Accountable to the Board of Trustees for the overall financial health of the CLC, including ensuring that new funding opportunities are pursued.
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Oversee fundraising efforts and build relationships with donors and sponsors.
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Manage the Centre’s budget and ensure financial sustainability, asset management and risk appraisal.
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Foster a positive and inclusive community environment.
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Represent the Centre at public events and in the media.
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Collaborate with staff, volunteers, and community partners.
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Ensure all staff are effectively line managed and performance managed
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Take overall responsibility for achieving, monitoring, and reporting on performance against targets in all areas of the CLC’s activities.
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Report to the Trustee Board regularly on progress against key strategic objectives, providing information and answering for the CLC’s performance.
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Ensure that the Board operates within statutory and corporate approved frameworks, requirements and guidelines.
Who are we looking for?
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Proven experience in a leadership role developing business plans, preferably in a non-profit or community organization ideally a mental health charity.
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Strong leadership style with line management, team building experience.
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Robust knowledge of Charity Governance, Policies, and statutory requirements
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Strong understanding of creative and cultural sectors.
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Excellent communication and interpersonal skills.
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Demonstrated ability to develop and implement strategic plans.
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Experience in fundraising and financial management.
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Passion for creativity and community engagement.
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Experience of working closely with Boards of Trustees, advising, and guiding robust decision making
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Financial management including forecasting, budget setting and monitoring income and expenditure.
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Risk strategy and management.
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Knowledge of Mental Health Strategies both at local, Greater Manchester and National levels highly desirable.
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Strong organisational skills and ability to prioritise multiple activities/workstreams.
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Excellent IT skills with ability to prepare reports in Word, spreadsheets in Excel and Power Point
What you can expect in return
The role is part-time, 26.5 hours per week. The successful candidate can work the hours in a variable pattern which can suit both parties, subject to agreement with the CLC’s board of trustees. The successful candidate will be required to spend time at the CLC each week.
Equal Opportunity Employer: The Creative Living Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note, this role is subject to the receipt of a satisfactory Enhanced Disclosure and Barring Service check and references. Applicants must also be eligible to work in the UK.
Please send a CV and covering letter explaining your motivation for applying for the role and the skills and experience you can bring to it based on the attached file of job description and person specification. The closing date for applications is 11th November 2024 but may close earlier if a high number of applications received. Interviews will take place on the 15th November 2024 and will include a presentation
The client requests no contact from agencies or media sales.
Thank you!
Salary - Circa £30k per annum, pro rata if part time
Full-Time / Part-time - 30 hours per week minimum (flexible)
Application Deadline - Sunday, October 27, 2024
Interview Date - Nov-04, 2024
About our Fundraising team:
See the difference you can make. Every day.
We’re small enough to be a close-knit team where you can see the difference your ideas make to the care, we give every day. Yet, big and ambitious enough for you to grow and explore new campaigns, initiatives, and techniques.
As a team we will support you to grow and learn in your role with training, development opportunities and fantastic wellness benefits.
About the role:
We have an exciting opportunity for a Legacy Officer to join our Legacies team. This is the ideal role for someone looking to gain more experience in legacy fundraising, and for someone who wants to make a difference to our communities when time matters most.
You will help deliver the legacy fundraising programme with the aim of securing and retaining legacy pledges, and ultimately growing income from this vital source of support.
A large part of the role will also be focused on the stewardship of existing pledgers, considerers and enquirers. You will be comfortable engaging with the public, handling enquiries, and keeping our supporters engaged with and updated on our work.
You will also work closely with the Legacy Lead to develop marketing campaigns, legacy materials, and to support other promotional activities and the wider Legacy team
About you:
Empathy and listening skills come naturally to you. You will be pro-active and have good attention to detail, excellent communication skills, as well as some working knowledge of databases.
You may have previous experience working in a fundraising environment, in relationship management/direct marketing or in a customer service related role.
If you are a friendly team-orientated person who shares our values, and you’re looking for a new role in a supportive and inclusive environment, we’d love to hear from you!
As well as our competitive salary package and the opportunity of joining organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
- subsidised meals at our on-site restaurant
- access to Blue Light Card discount card
- access to our Group Pension Scheme
- educational and professional development opportunities (we have an on-site Education Team)
- free on-site parking
- tranquil Hospice grounds
- Employee Assistance Programme
- wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.
Discover the difference you can be.
About us
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. We need to raise over £10million a year to provide our free palliative and end of life care services and our fundraising team are crucial to achieving this.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check.
