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Operations & Administration Manager Vacancy
Application Deadline: Friday 25th September 2026
Job Title: Operations & Administration Manager
Salary: £35,000 + (Dependent on Experience)
WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.
This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption.
Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.
Lead a growing portfolio of support services making a real difference to people affected by gambling harm.
At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement, embracing the insight and knowledge of 'Experts by Experience' alongside evidence-based approaches. As our Head of Support Services, you'll provide strategic and operational leadership across our Triage, Peer Aid, New Beginnings and Affected Other teams, and lead the development of a strong, sustainable London-based service offer that establishes our presence and reach across the capital.
Reporting to the Director of Services and leading a team of service managers, you'll ensure our services are safe, effective, person-centred and delivered to a consistently high standard, while strengthening pathways into and through support and ensuring services meet their contractual, quality and impact objectives.
What you'll be doing
What we're looking for
A degree-level qualification (or equivalent professional qualification) and substantial senior leadership experience in a relevant field such as mental health, public health or social care is essential. Lived experience of gambling harms, management experience within gambling harms services, experience within NHS or statutory commissioning, and knowledge of NICE guidance, CQC standards or comparable quality frameworks would all be advantageous.
Why join us?
You'll be joining a growing charity making a real difference to people's lives. This is a rare opportunity to shape the future of our support services, build our presence across London, and lead a talented, lived-experience-informed team delivering life-changing support to people affected by gambling harm.
How to apply
Please submit an up-to-date CV and covering letter explaining how your skills and experience meet the Person Specification.
Closing date: 5pm Thursday 27th August 2026
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
The role is full time and fixed term contract for 1 year. This role will be based at Bloomsbury campus with a hybrid working arrangement in place 40/60 split (40% working from office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
The Societies Development Manager is a vital role within the Student Activities team, providing accurate, consistent and innovative support to the student volunteers running over 300 societies. This role will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities. The Societies Development Manager will work collaboratively across the Student Experience directorate to empower student leaders to run impactful activities for their peers - removing barriers to engagement wherever you find them. They will be responsible for leading major events across the Union and project managing key cross-departmental initiatives such as our annual awards celebrations. The successful postholder will be there to expand our programmes, fostering vibrant and inclusive communities and ensuring all students can access the amazing opportunities extra-curricular opportunities available to them no matter what their level of experience.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young Carers Sessional Worker
Do you enjoy working with young people? Are you interested in supporting Young Carers by delivering engaging activities that promote wellbeing, reduce isolation and give them a break from their caring responsibilities?
Then this job is for you!
Job Title: Young Carers Sessional Worker
Location: London, Wandsworth – Wandsworth Carers’ Centre (office-based and community/outreach)
Contract Type: Sessional / Zero Hours Contract
Salary: £15 per hour
DBS Check: Enhanced required
We are seeking a flexible, reliable, and enthusiastic Sessional Worker to join our Young Carers team. The primary focus of this role is to provide consistent support at our weekly Young Carers After School Club, which takes place every Thursday during term time from 4:30pm – 6:00pm. The club is delivered across two age groups (5–11 and 12–16 years), and regular attendance and commitment to supporting both groups each week is an essential requirement of the role.
You will work alongside the Young Carers team to deliver engaging, age-appropriate activities that promote wellbeing, reduce isolation, and provide children and young people with a fun, safe, and supportive break from their caring responsibilities. You will encourage participation, build positive relationships, support behaviour where required, and help ensure every young person feels welcomed, included, and valued.
You will also play an active role in planning and preparing for the After School Club as well as assisting with the set-up before each club and the clear-up afterwards to ensure the space is safe, organised and welcoming.
In addition to the weekly After School Club, you will support the delivery of our school holiday programme, including trips, workshops, activity days, and special events, subject to your availability. This will include contacting families, promoting upcoming activities, recruiting and booking young carers onto both the After School Club and holiday activities, supporting attendance, and helping to ensure activities are well attended by those who would benefit most.
From time to time, you may also support outreach and engagement activities, including attending community events, working with local schools and partner organisations, and helping to identify hidden Young Carers so they can access the support and opportunities available through our service.
This is a sessional role, therefore hours are not guaranteed but will be offered based on project need.
Key Requirements Include:
Experience working with children, young people, or vulnerable groups
Ability to communicate sensitively and effectively with young people and their families
Reliable, punctual, and flexible
A strong understanding of professional boundaries and confidentiality
Willingness to work evenings and weekends
Commitment to equality, diversity and inclusive practice
About Wandsworth Carers’ Centre:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program.
Closing date: 31st August 2026
Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.
Please submit a cover letter detailing why you would like to work at Wandsworth Carers' Centre and what makes you suitable for the role.
Our mission is to improve the quality of life for Carers and people affected by caring responsibilities.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and organised administrator to provide practical support during a busy three-month period.
This varied, hands-on role will help keep our office running smoothly while supporting communications, trustee meetings, our AGM and charity events, including a sponsored charity run.
You will:
We are looking for someone who is reliable, friendly and highly organised, with experience in administration within a charity or community setting. You will be comfortable managing several priorities, working independently and following tasks through to completion.
Experience of minute-taking, Microsoft Office and creating social media content is essential. Familiarity with Canva would be an advantage.
This is an ideal short-term opportunity for someone who enjoys variety and can quickly become a dependable part of a small, friendly charity team. We are looking for someone who will be immediately available, ideally able to start by the end of September.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £38,000 FTE
Contract: Permanent
Working pattern: Full-time; 39 hours p/w
Location: HMP Brixton, HMP Downview, HMP Send, The Clink Cafe in Herne Hill and the South East
Applications will be reviewed on a rolling basis.
ABOUT THE CLINK CHARITY
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community, by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine dining restaurant open to the public in HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Earlestoke, a commercial bakery in Brixton and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also and additional kitchen at Herne Hill and then served by alumini on front of house ats some of the best venues in London including the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. . In 2024, across 218 events, The Clink fed 36,000 people.
More information can be found on our website and social media channels.
JOB PURPOSE
The Reintegration and Employment Lead (Prisons & Through the Gate) is responsible for leading the delivery of high-quality reintegration and employment support across multiple prison establishments and into the community, as well as across our youth projects.
This is a visible operational leadership role, working across a portfolio of prisons to ensure individuals are supported to leave custody with realistic employment opportunities, coordinated Through the Gate support and the practical tools they need to secure and sustain meaningful employment post-release.
The role also supports our youth café projects in South London and Guildford, working alongside Chef Trainers and Youth Support Workers to ensure that young people at risk of offending are supported to progress into further education, employment or training following graduation from the programme.
You will lead and develop a geographically dispersed team of Support and Employment Workers, building strong relationships with prison governors, prison staff, probation, employers and community partners to ensure a consistent, high-quality service across all locations. By providing effective leadership, driving continuous improvement and maintaining the highest professional standards, you will help people build positive futures through education, training and employment, contributing to reduced offending and reoffending and safer communities.
KEY RESPONSIBILITIES
Operational Leadership
· Provide visible operational leadership across multiple prison establishments and community locations, ensuring a consistent, high-quality employment and reintegration service.
· Lead, motivate and develop a geographically dispersed team of Support and Employment Workers delivering support both within prisons, post-release and across our youth projects.
· Create a positive, collaborative and high-performing team culture through coaching,
supervision, mentoring and regular one-to-one support.
· Manage workloads, resources and priorities across multiple sites to ensure services remain responsive to operational needs.
· Conduct regular quality assurance, case reviews and performance discussions to maintain high standards of practice.
· Report to the Head of Training and Impact and the wider SLT on the delivery and impact of the Reintegration and Employment team, ensuring they are kept informed of performance, outcomes and the impact of interventions.
Through the Gate Delivery
· Lead the delivery of an effective Through the Gate service, ensuring seamless continuity of employment support from custody into the community.
· Work closely with prison teams to embed employment planning throughout an individual's custodial journey.
· Ensure every participant has a realistic and personalised employment plan that continues beyond release.
· Oversee effective release planning and handover arrangements so individuals are connected with employers, probation, mentors and community services immediately following release.
· Identify and help remove barriers to employment, including housing, benefits, transport, digital inclusion, health and wellbeing.
Youth Project Delivery
· Lead the delivery of high-quality support and progression pathways for young people participating in our youth café projects in South London and Guildford.
· Work closely with Chef Trainers and Youth Support Workers to ensure each young person receives coordinated support throughout their programme and is prepared for progression following graduation.
· Ensure every participant has a realistic and personalised progression plan, focused on further education, employment or training and reflecting their individual aspirations, skills and circumstances.
· Oversee effective transition arrangements at the end of the programme, connecting young people with employers, education and training providers, mentors and other appropriate community support.
· Identify and help address barriers to successful progression, working with colleagues and external partners to ensure young people can access the practical and personal support they need.
· Monitor progression and sustained outcomes following graduation, ensuring the impact of the youth programmes is captured and opportunities for improvement are identified.
Employer and Partnership Development
· Build and maintain strong relationships with employers to secure meaningful employment opportunities for prison leavers and young people progressing from our youth programmes.
· Develop productive partnerships with HMPPS, Probation, prison governors, prison employment leads, local authorities, education and training providers and voluntary sector organisations.
· Represent the organisation confidently across prison establishments and community settings, adapting delivery to local operational requirements while maintaining consistent service standards.
· Promote the benefits of inclusive employment and encourage employers to create opportunities for people who may face barriers to entering the workplace.
Performance and Service Improvement
· Monitor and manage performance against contractual KPIs, organisational objectives and progression and employment outcome targets.
· Analyse performance data to identify trends, improve delivery and maximise sustained progression and employment outcomes.
· Prepare accurate reports for senior managers, commissioners and funders as required. Identify opportunities for innovation and continuous improvement, sharing best practice across all areas of service delivery.
· Ensure participant records and case management systems are maintained accurately and in a timely manner.
Safeguarding, Risk and Compliance
· Ensure full compliance with HMPPS requirements, safeguarding procedures, organisational policies and relevant legislation across both custodial and community settings.
· Ensure that safeguarding practice reflects the different needs and requirements ofadults and children, with particular regard to the enhanced safeguarding responsibilities associated with working with young people under the age of 18.
· Ensure appropriate safeguarding arrangements are embedded within the youth projects, working closely with Support Workers and other colleagues to identify concerns, manage risk and escalate or refer safeguarding issues appropriately.
· Promote a culture of professional accountability, confidentiality, appropriate professional boundaries and safe working practices across all areas of service delivery.
· Identify, assess and manage operational and safeguarding risks, escalating concerns promptly and appropriately.
· Ensure the safe handling of sensitive information in accordance with UK GDPR, data protection requirements and organisational policies.
· Maintain an up-to-date understanding of prison security procedures and ensure these are consistently applied across all establishments.
PERSON SPECIFICATION
Essential Experience
· Significant experience of supporting prison leavers, young people at risk of offending, or individuals facing complex barriers to achieve positive and sustainable employment, education or training outcomes.
· Demonstrable experience of delivering or managing Through the Gate, reintegration, employability, youth or similarly complex support programmes.
· Proven experience of successfully leading and developing geographically dispersed or multisite teams.
· Experience of working across multiple prison establishments or similarly complex operational environments.
· Experience of working effectively with young people with complex or multiple needs, including those at risk of offending or disengagement from education, employment or training.
· Experience of building effective partnerships with HMPPS, Probation, employers, education and training providers, local authorities and community organisations.
· Experience of managing services against contractual KPIs, performance targets and outcome measures.
· Experience of using performance data to improve operational delivery and achieve measurable outcomes.
· Experience of quality assurance, case management oversight and continuous service improvement.
Knowledge
· Strong understanding of the criminal justice system, reintegration and resettlement.
· Good understanding of the challenges faced by individuals transitioning from custody into employment and the barriers that can prevent successful resettlement.
· Good understanding of the challenges faced by young people at risk of offending or disengagement, and the support required to enable successful progression into education, employment or training.
· Strong understanding of safeguarding, risk management and professional boundaries, including the different safeguarding requirements associated with working with adults and children under the age of 18.
· Understanding of employer engagement, inclusive recruitment practices and the barriers faced by people who may be disadvantaged in the labour market.
· Awareness of employment, education and training pathways and relevant labour market opportunities.
Skills and Competencies
· An inspiring and supportive leader who motivates others to deliver excellent outcomes.
· Outstanding interpersonal and relationship-building skills, with the ability to engage confidently with prison staff, young people, employers, commissioners and partner agencies.
· Excellent coaching and people management skills.
· Strong organisational skills, with the ability to manage competing priorities across multiple locations and areas of service delivery.
· Excellent written and verbal communication skills, with the ability to adapt communication appropriately for different audiences.
· Strong analytical and problem-solving ability, using evidence and sound judgement to make informed decisions.
· Confident in the use of Microsoft Office and electronic case management systems.
· Able to work independently while managing a complex and varied operational workload.
Personal Qualities
· Passionate about reintegration and creating opportunities for people to make lasting positive change.
· Committed to improving outcomes for prison leavers, young people at risk of offending and others who have experienced disadvantage.
· Able to build trust and rapport while maintaining clear and appropriate professional boundaries.
· Highly professional, resilient and personally accountable.
· Calm and adaptable when working in challenging and changing operational environments.
· Collaborative, approachable and committed to supporting colleagues to succeed.
· Committed to equality, diversity and inclusion in both employment and service delivery.
Additional Requirements
· This is a highly visible operational leadership role requiring regular travel between prison establishments across the Home Counties, Oxfordshire and Wiltshire, as well as our youth projects in South London and Guildford.
· The successful candidate will be expected to spend a significant proportion of their working week on site, either within prison establishments or at our youth projects, building relationships with local teams, supporting staff, engaging with employers and partners, and maintaining a strong operational presence across the service.
· The post holder must be able to meet the security clearance requirements necessary to work within HM Prison establishments.
· A full UK driving licence and access to a vehicle is desirable, or the ability to travel efficiently between locations.
REPORTING LINES AND MANAGEMENT EXPECTATIONS
You will report directly to the Head of Training and Impact, THE Executive Leadership Team, but also work closely with Operations team in the prisons and related Clink project leads in the community.
GENERAL CLINK CHARITY INFORMATION
All staff are expected to:
· Comply with all current legislation
· Comply with all prison operational policies
· Comply with The Clink Staff Handbook
· Undertake such other duties within the scope of the post as may be requested by your Manager
Special Requirements:
· You must pass prison security vetting process to be able to draw keys.
· Must have a valid driving license.
Benefits:
· 28 day holiday plus bank holidays
· Company pension scheme
· Free meals on duty when based in a restaurant or visiting for business
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell at our HR Consultants Solution22 via this job posting.
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 31 August at 0900.
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
References
If you are successful in your application, you are asked to provide us with thedetails of two referees. We only contact referees with your permission after an offer of employment has been made. All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).
Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive datayou have provided in your application form and supporting information.
EDI
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.
Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.
Please ensure you apply with your supporting statement/cover letter explaining your reasons for applying inline with the job specification.
The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.
The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.
Building Operations
Planned Maintenance
Undertake general maintenance including:
Facilities Compliance
Carry out and record routine statutory compliance checks including:
Health & Safety
Security Responsibilities
Customer Service
Administrative Responsibilities
Cleaning Responsibilities
General Responsibilities
Please apply with a 2-page cover letter
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Youth Work holds overall responsibility for the development and delivery of Providence House Youth Club’s youth work programmes, working with young people aged 8 to 19 from disadvantaged backgrounds across Battersea. As our foundational senior delivery hire, they will lead the delivery departments of universal youth work, girls work, sports programmes, detached and outreach work, school programmes and community mentoring. The postholder is a member of the Senior Leadership Team and acts as Deputy Safeguarding Lead. They will be hands-on: delivering youth club sessions, residentials and trips alongside the team, while ensuring Providence House remains a fun, supportive, safe and inclusive place that attracts and retains young people, raises their aspirations, and journeys alongside them for the long term.
Our mission is to prepare children and young people to make informed life choices for themselves, their families, and their communities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Alex Project is Spectra's specialist sex worker support service. We provide outreach, advocacy, online engagement, community development and research activity with sex workers across London.
As our team continues to grow, we are looking for a compassionate, strategic and community-minded leader to join Spectra's Senior Management Team as our new Head of Sex Worker Support Services.
This is an exciting opportunity to shape and develop a well-established service that combines frontline support, community engagement, partnership working and research. You'll work alongside a committed team of staff, volunteers, partners and community members to ensure that sex workers across London can access high-quality, accessible and non-judgemental support.
About the role
The Head of Sex Worker Support Services provides strategic leadership for the Alex Project and is responsible for the overall direction and development of the department.
The role includes:
About you
We're looking for someone who combines strong leadership skills with a commitment to the rights, wellbeing and self-determination of sex workers.
You will have:
We particularly encourage applications from people with current or previous lived experience of sex work or transactional sex, and from people with experience of peer-led community support.
About Spectra
Spectra is a health and wellbeing organisation with a strong LGBTQ+ heritage. We work with people from marginalised communities across London, including LGBTQ+ communities, sex workers, young people, and people living with or affected by HIV.
Our values are grounded in lived experience and community participation. We aim to be inclusive, accessible, anti-oppressive, supportive, emotionally aware and community-driven in everything we do.
The client requests no contact from agencies or media sales.
Position: Business Intelligence Lead – Engagement and Income
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: Starting from £45,226 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/Technical
You will start at our entry point salary of £45,226 per annum, increasing to £48,053 after 6 months service and satisfactory performance and to £50,879 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it is this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research, and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you will be able to make a difference.
About this job
We are in a pivotal moment in how we use data at the MS Society. Following investment in a new CRM and data infrastructure, we are building our strategic analytics capability, one that shapes how we engage, communicate with, and support the MS community and our supporters.
We are looking for a Business Intelligence Lead for Engagement who is, first and foremost, a strong analyst. Someone who's built propensity models, next best action logic, or lifetime value analysis, and who understands how to turn that thinking into segmentation, selections, and audience strategies that improve engagement and fundraising outcomes. You will lead a team and shape how we understand our audiences, turning that understanding into action.
What you will be doing
What we are looking for
If you are excited by the idea of building an analytics function from a strong foundation, and shaping how it grows from here, we would love to hear from you.
Closing date for applications: 5pm on Friday 4th September 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
Caring for you and your family
Thinking about your finances
Enriching your life at work
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.
The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.
Building Operations
Planned Maintenance
Undertake general maintenance including:
Facilities Compliance
Carry out and record routine statutory compliance checks including:
Health & Safety
Security Responsibilities
Customer Service
Administrative Responsibilities
Cleaning Responsibilities
General Responsibilities
Please apply with a 2-page cover letter
The client requests no contact from agencies or media sales.
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
Attend specialist clinics to engage with members and professionals.
Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
Support members to access benefits, services, and resources that promote financial stability, health, and independence.
Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
Recruit and support Shine volunteers.
Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
Promote Shine membership to individuals with relevant conditions.
Maintain accurate records using Shine’s CRM (Salesforce database).
Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
Maintain an up-to-date directory of contacts and share relevant information internally.
Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
Ability to travel across designated areas.
Demonstrate flexibility and willingness to work outside core hours when required.
Ability to work from home and manage lone working effectively.
Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
Competitive salary: Review due April 2027
Regular working hours, and no shift work (some very occasional weekends or evenings)
3% pension contribution
25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
Additional annual leave awarded for ‘long service’
Opportunity to purchase additional annual leave
Broadband allowance for home-based roles
Life insurance after 12 months’ employment
Access to our Employee Support Programmeand Mental Health First Aiders
Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire.
Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Head of Operations
Responsible to: CEO
Hours: 35 hours per week
Salary: £45,000 - £48,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: Enhanced DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.
The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.
In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.
This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
KEY WORK AREAS AND MAIN DUTIES
Staff management
Project management
Quality and service delivery
Operational leadership
These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
The School for Social Entrepreneurs backs people with purpose — entrepreneurs building organisations that change their communities. We're looking for a National Partnerships Lead to work directly with our CEO, driving high-priority national funding partnerships, diversifying our income, and building the relationships that fund our impact.
You'll identify major funding opportunities, negotiate with trusts, corporates and government partners, and lead complex proposals from first conversation through to a signed agreement — including the budgets, risk assessments and value propositions behind them. You'll also act as a sounding board for the CEO, pressure-testing ideas and sharpening how we tell our story to funders.
We're looking for sustained experience supporting a CEO or senior leader, a track record of leading multi-million pound funding initiatives end-to-end, and the versatile writing skills to move between board papers and detailed funder tenders without losing accuracy under pressure. Sharp budgeting and numeracy matter for this role, alongside real comfort building trust with senior external stakeholders.
This position is for someone who thrives on ambiguity, enjoys solving complex problems, and wants their work to directly fund entrepreneurs changing their communities.
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.