Community engagement officer jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an inspiring storyteller who knows how to connect with supporters and drive action? Are you looking for a role where you can bring creativity, insight, and purpose together to create real change?
We’re looking for a strategic and motivated Individual Giving Officer to lead the development and delivery of innovative direct marketing campaigns across print and digital channels. You’ll play a pivotal role in growing our supporter base, increasing income, and delivering exceptional donor experiences — with a special highlight being your involvement in our flagship BBC Radio 4 Christmas Appeal, now in its 99th year and raising close to £2 million annually.
You’ll work closely with colleagues across Fundraising, Digital, and Supporter Care, as well as with external agencies and suppliers, to deliver high-quality, insight-led campaigns that deepen engagement and drive impact.
This is an exciting time to join the team — we have ambitious plans for growth and innovation in our Individual Giving programme, and this role offers the chance to help shape and deliver that vision. If you thrive in a collaborative environment, have a strong eye for detail, and want to make a meaningful difference, we’d love to hear from you.
Job Description
Job Title: Individual Giving Officer
Responsible to: Head of Individual Giving
Contract type: Permanent; Full-time (35 hours a week)
Salary: £33,000
Hours: 35 per week
Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st)
We offer flexible and hybrid working, but office-based work will be expected regularly.
Main purpose of role:
The primary purpose of this role is to develop and deliver innovative direct marketing campaigns that drive donor engagement across our regular giving and cash programmes. As an Individual Giving Officer, you will play a crucial role in shaping our fundraising program. A highlight of this opportunity is supporting the delivery of our flagship BBC Radio 4 Christmas appeal, a campaign that is now in its 99th year and generates nearly £2m each year.
We have ambitious plans in place to expand our donor base and increase income through our individual giving activity and we are looking for a passionate, strategic professional who can help us turn these plans into reality. This role offers an exciting blend of strategic planning and campaign delivery giving you the chance to make a real difference in supporting our work preventing homelessness.
Main duties and responsibilities:
• Project manage multiple direct marketing campaigns delivering accurate campaigns on time, on budget and to a high standard.
• Work across the organisation to gather engaging content for our direct marketing activities. Write and review copy for collateral used for engagement, conversion and acquisition activities.
• Completing relevant campaign management documents including post-activity analysis reports, identifying learnings and recommendations for future campaigns, and writing internal and external briefs.
• Support the Head of Individual Giving with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme.
• Ensure excellent communication and liaison between the St Martin’s Charity’s Fundraising team, marketing agencies, suppliers and key stakeholders.
• Work with the CRM Manager to ensure that all campaign data is utilised and captured efficiently, effectively and accurately.
• Work with the Senior Digital Marketing Manager to ensure the Charity optimises digital fundraising opportunities in relation to individual giving.
• Acting as a day-to-day contact with external agencies ensuring high quality delivery of campaigns on time and on budget.
• Maintain a close working relationship with the Supporter Care Officer so that they are aware of all activity and able to respond to enquiries and complaints
• Keep abreast of key individual giving fundraising trends and issues and the regulatory environment.
• Ensure all St Martin’s Charity’s Individual Giving communications are consistent with the Charity’s brand values.
• Reflect the Charity’s approach to Equal Opportunities and Equity, Diversity and Inclusion
PERSON SPECIFICATION
Experience
Essential
• Demonstrable experience of project management across a range of direct marketing channels including print and digital.
• Experience of copywriting.
• Experience in researching content for fundraising and marketing materials.
• Experience of writing creative, response fulfilment, data selection and print production briefs.
• Experience of working with agencies, collaborating with them to get the best results. This should include managing creative, print, digital and media agencies.
• Examples of success in contributing to achieving results against targets for fundraising campaigns.
• Planning and budgeting in an individual giving context.
Skills and knowledge
Essential
• Can demonstrate strong communication skills, both written and oral.
• Evidence of strong interpersonal relationship building skills.
• Evidence of an understanding of Individual Giving fundraising, both in warm and cold contexts and including digital fundraising channels.
• Evidence of a strong creative instinct, both in leading the development campaigns and evaluating work.
• Can demonstrate high level of numeracy and data analysis skills.
• Can demonstrate strong IT skills and ability to use a relationship marketing database.
• Knowledge of Charity and data protection laws and the Fundraising Code of Practice.
• Evidence of knowing the importance of attention to detail.
Abilities & key competencies
Essential
• Ability to work under pressure to multiple deadlines.
• Ability to recruit, manage and develop individual donors.
• Ability to manage own workload and priorities, including identifying new areas and opportunities for support.
Ability to demonstrate initiative, creativity, identify opportunities and to research and evaluate their viability to achieve desired outcomes.
How to apply
If you are passionate about our work to address homelessness and would like to join the Charity as its Individual Giving Officer, please complete the application form available on our online jobs board.
Submit your CV and a supporting statement outlining:
- Why you are interested in this role
- Your relevant experience.
Application Timeline
We are accepting applications until Monday, 28th April, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.
· First interviews: Planned for 7th and 8th May
· Second round (including a task): Scheduled for w/c 12th May
We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Migration Policy Scotland (MPS) is an independent policy organisation working to improve the prospects for a more just migration system in Scotland and across the UK. We offer principled, effective solutions to confront the challenges and harness the benefits and opportunities migration brings. Our work combines learned and lived experience grounded in the realities of migration in Scotland.
MPS is pioneering an approach that integrates migrant lived experience into research-driven policy influencing. We have recently been awarded funding by The National Lottery Community Action Fund enabling us to continue and grow this area of activity. This will involve supporting the continued work of our Migrant Lived Experience Panel, the establishment of a Capacity Building and Leadership Development Programme for migrants and migrant community organisations, and the further development of our migrant community of practice.
We are seeking a part-time participation officer (0.3 FTE) to support our senior staff to deliver this important and ambitious work.
Potential candidates for this role are likely to have a background in community engagement and/or volunteer support and familiarity with social research methods. Preferably some of this experience will be in the migration sector. You may be seeking to combine this role with other third sector activities or be enrolled on an ongoing postgraduate degree programme. We are open to considering all applications that meet the ‘Essential criteria’ listed below. We welcome applications from people with lived experience of migration.
Job Description:
The participation officer will
• Provide ongoing engagement with and support to our Migrant Lived Experience Panel members.
• Organise and support the smooth running of an on-going programme of training and project development events.
• Facilitate the co-development of projects through supporting inclusive communication and proactive engagement with prospective partners and participants, including through co-development workshops.
• Contribute to the drafting of project proposals and funding applications.
• Conduct desk-based research mapping migrant community-based organisations and activities across Scotland
• Support the development of a training offer to build capacity and leadership among migrants and migrant community organisations in Scotland. Review and summarise currently available training and assist in the development of a bespoke curriculum.
• Design and assist in recording and analysing feedback and evaluation from training programme participants.
• Support the work of the Director and Associate Director in all aspects of the project, working as part of a small, busy team.
Full details in the Application Pack - use the Quick Apply button.
The client requests no contact from agencies or media sales.
Groundwork South and North Tyneside has been Changing Places and Changing Lives for over 30 years through a variety of environmental, learning, health and skills programmes: North East and Yorkshire - Groundwork
The Green Exercise Project Officer will help people to connect with nature and each other while building levels of physical activity, supporting people to move away from a sedentary lifestyle and live a good life. We seek to deliver long-term programmes delivered across local green spaces, parks, riverside and coastline, to provide entry level accessible activity. They will be responsible for facilitating the implementation of the health and wellbeing projects and developing and delivering Green Exercise sessions with the aim of getting people active in the outdoors and building nature connection across South Tyneside and North Tyneside, increasing levels of physical activity and healthy lifestyle choices within the target communities.
The successful candidate will have a proven track record of delivering health and wellbeing sessions, particularly in an outdoor environment. With the experience of working within a community or environmental setting. They will also positively raise the awareness of Groundwork through engagement with a variety of partners and clients such as local residents, community groups, voluntary organisations and private companies.
We are a fast paced and diverse charity with an excellent track record in partnership working and high-quality delivery.
We are committed to the employment and career development of disabled people. To demonstrate our commitment we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service.
Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Groundwork SaNT believes that a child, young person or vulnerable adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and vulnerable adults and to keep them safe. We are committed to practice in a way that protects them.
Changing Places, Changing Lives
The client requests no contact from agencies or media sales.
The role of Programme Support Officer will provide administrative and coordination support to new What Works Programmes, ensuring the smooth delivery of projects and initiatives.
The role will also oversee the administration of two expert evaluation advisory groups and the evaluation panel that supports the Evidence & Evaluation team to commission and run high quality projects.
Key responsibilities include:
- Assisting with programme and project design, planning, monitoring of progress, liaison with other teams in Youth Futures, including communications, and resolving problems
- Providing administration support to two expert evaluation advisory groups (including setting up contracts, managing communication with the group, scheduling meetings, taking minutes, and managing payments to advisory group members)
- Meeting note taking and minuting and preparation of relevant documentation as required
- Administration support of panels (including setting up contracts, managing communication with the panel, scheduling meetings, allocating tasks, and managing payments to panel members). These panels may cover ethics, peer review, and provision of evaluation projects.
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information and a full job description, please download the Recruitment Pack.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
The young people we aim to serve – and the challenges they face – are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Role description:
We are seeking a creative and proactive Digital Marketing and Content Officer to lead on developing and delivering engaging digital content across Southampton Hospitals Charity’s online channels with the goal of building an engaged supporter and donor community.
You will be responsible for growing our digital presence through compelling storytelling, high-quality social media content, and effective digital engagement strategies. Working closely with the Campaigns and Marketing Manager and Communications & Publications Officer, you will play a key role in gathering, creating, and sharing impactful stories from across the hospitals, ensuring our supporters, donors, and the wider community remain connected to our work.
Main Responsibilities:
Content creation & digital engagement
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Work with the Campaigns & Marketing Manager to create and implement a digital marketing strategy with the aim of increasing our contactable audience and improving engagement across our digital channels.
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Plan, create, and publish high-quality content across all digital channels, including social media, website, and email marketing.
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Build relationships across the Charity and Hospitals, proactively gathering stories, case studies, and visual content.
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Develop engaging social media campaigns, ensuring content is tailored to different audiences and platforms.
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Manage paid digital advertising (Facebook ads, Google ads) to increase engagement and fundraising outcomes.
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Capture and edit video and photography content for digital storytelling.
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Ensure all content is accessible, inclusive, and aligned with brand guidelines.
Social media & website management
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Oversee the charity’s social media presence, responding to comments, messages, and engaging with supporters.
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Analyse performance metrics, using insights to refine content strategies.
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Regularly update website content, ensuring it is engaging and relevant.
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Implement SEO best practices to optimise web content.
Supporter engagement & digital growth
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Work with fundraising teams to develop and deliver digital supporter journeys.
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Identify opportunities for supporter-led content.
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Work closely with the Communications & Publications Officer to ensure digital content supports broader comms objectives.
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Provide training and guidance to colleagues on best practices for digital content creation and engagement.
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Where needed, help manage Communications & Publications Officer responsibilities during periods of annual leave.
Person Specification:
Knowledge and experience
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Experience managing social media channels for an organisation, including content creation and analytics.
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Experience (or interest in) working within the Charity Sector and an understanding of the principles of the donor pipeline and donor/supporter engagement.
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Experience creating and editing multimedia content (video, photography, graphics).
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Strong copywriting skills for digital platforms, with the ability to adapt tone for different audiences.
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Knowledge of SEO, social media algorithms, and best practices.
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Experience using content management systems (WordPress).
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Familiarity with digital advertising and email marketing platforms (Mailchimp).
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Experience using data analytics tools (Google Analytics, Meta Insights).
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Experience using CRM or supporter databases (Beacon preferred).
Skills, abilities, and behaviours
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Creative thinker with a strong visual storytelling ability.
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Experience of using Canva and/or Adobe Suite.
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Ability to work to brand guidelines, producing aesthetically pleasing collateral and marketing materials.
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Highly organised with the ability to manage multiple projects.
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Strong communication and relationship-building skills.
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Proactive and outgoing, with a willingness to seek out stories and content opportunities.
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Adaptability to work in a fast-paced environment.
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Ability to translate complex information into accessible and engaging content.
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Attention to detail, ensuring high-quality and consistent content.
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A self-starter who can work independently and as part of a team.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As a Director of Income and Engagement your responsibilities would include: -
· Lead, inspire and manage an integrated Income, Data and Communications Team to diversify and increase income to reach and engage more carers.
·Drive a substantial increase in voluntary income and the charity’s supporter base.
·Lead on communications and campaigns to support delivery of the charity’s strategy.
·Take an active role as a member of Carers First Leadership Team to shape and implement the charity’s strategy and unlock the whole organisation’s potential.
About you
To be successful in this role you will need -
· Experience in strategic planning with an ability to produce and deliver creative and impactful income generation and communications plans with targets and measures.
· Demonstrable achievements in planning and delivering significant income growth within a charity, from a diverse range of sources, including trusts and foundations, community fundraising, individual giving, major donors, legacies and corporate partnerships.
· Demonstrable experience in writing compelling, robust and evidence-based proposals and cases for support for funders.
· Extensive experience of planning and delivering national and local communications/marketing tailored to key audiences, across multiple channels, to increase reach and engagement with key audiences.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First can offer you
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application.
Candidates must clearly write how they meet each requirement in the person specification to progress their application
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview process
The closing date for applications is 5pm on 13 April 2025. There will be a two stage process.
Candidates who have fully evidenced they meet the requirements of the Personal Specification to a satisfactory standard will be long listed and invited to Stage 1.
Stage 1: Week commencing 21 April 2025 - informal online meeting with the Chief Executive to discuss their application.
Following the informal meeting, successfully shortlisted candidates will then progress to Stage 2:
Stage 2: Week commencing 28 April and 5 May 2025 - formal face-to-face interview with the Chief Executive and Trustees. As part of the formal interview, candidates will be required to give a presentation, and details will be provided in advance.
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
For over 145 years, Leeds Jewish Welfare Board has provided support the Jewish community and North Leeds community as one of North Leeds’ most established Social Care Charities. Our vision is to positively change lives and we do this by delivering an extensive range of community support and registered care services to over 1,000 people every month.
At Leeds Jewish Welfare Board, we offer a diverse range of volunteer roles to suit various interests, skills, and schedules. Whether you’re passionate about lending an empathetic ear, organising events, or providing practical assistance, we have a role for you.
Role Summary
The Volunteer Development Officer plays a crucial role in supporting LJWB’s charity mission to positively change lives. This role will ensure the volunteering team continues to provide a positive experience for our team of nearly 240 volunteers, ensuring they feel valued and are effectively contributing to the organisation’s work.
Key responsibilities
- You will develop and implement strategies to recruit volunteers from diverse backgrounds.
- You will create engaging material and campaigns to attract potential volunteers.
- You will design and facilitate training sessions for new volunteers, ensuring they understand their roles and responsibilities.
- You will conduct regular check-ins with volunteers to assess their satisfaction and address any issues.
Requirements
- Proven experience in volunteer management or community engagement
· A confident, enthusiastic and accurate communicator both verbal and written.
· Excellent written and verbal communication skills, with a talent for storytelling.
· High level of organisational skills with a great attention to detail.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
· Experience of Volunteer Database management system
The client requests no contact from agencies or media sales.
Partnerships Engagement Officer
We are seeking a dynamic and motivated Partnership Engagement Officer. In this role, you will support the organisation's fundraising efforts with a particular focus on supporting and delivering first-class engagement and stewardship strategies across for one of our key corporate partners.
Position: Partnerships Engagement Officer
Location: Hybrid with occasional travel to Warwick, London, Birmingham
Salary: £25-£30K per annum
Hours: Full Time 35 hours per week
Contract: Fixed term contract 1 year
Closing Date: Monday 21st April
Interview: W/C 28th April
The Role
As part of the national partnerships team, you will play a key role in driving income, supporting engagement strategies, and maintaining relationships across the partnerships and philanthropy portfolio. Working closely with the membership team and network of 200+ members, you will help develop and deliver effective fundraising initiatives.
Key Responsibilities
• Drive income generation through partnerships and member engagement.
• Support fundraising strategy development and delivery.
• Manage communications and engagement between partners and members.
• Facilitate corporate volunteering opportunities.
• Coordinate key partnership activities and fundraising campaigns.
• Develop engagement strategies for major corporate donors.
• Create reports, newsletters, and updates.
• Maintain accurate CRM records and stewardship plans.
• Collaborate with internal teams and external stakeholders.
• Ensure compliance with fundraising standards and policies.
About You
As Partnerships Engagement Officer you will be a passionate and driven individual. An excellent communicator, both in person and in writing, you will thrive in a team environment and be able to effectively manage multiple projects and deadlines. Highly organised with a keen eye for detail and committed to delivering results and eager to develop your career in fundraising.
Essential Skills & Experience
• Excellent communication skills, both verbal and written.
• Exceptional project management and ability to manage multiple priorities.
• Team player with the ability to work to commissioned briefs.
• Highly organised, detail-oriented, and structured in approach.
• Passionate about fundraising and committed to delivering results.
Benefits Include:
• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!
Please upload your CV and a covering letter outlining your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Partnerships Coordinator, Fundraising Partnerships Officer, Corporate Partnerships Officer, Philanthropy & Partnerships Officer, Engagement & Partnerships Coordinator, Strategic Partnerships Officer, Partnerships & Fundraising Executive, Corporate Giving Officer, Relationship & Partnerships Officer, Fundraising Engagement Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Contract- Fixed term until 31st December 2027
Salary- £31,133 per annum (0.9 FTE) pro rata
Hours - Part time - 33.75 per week
Location- Newcastle/South Tyneside
Closing date: Sunday 27th April 2025 at 11.30pm
Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.
About the role
As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of a new Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. As the team is new you will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five clients at any one time.
About you
You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.
We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We learn from our experiences and are open to risk
- We work together to achieve a shared purpose
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Join us as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision marking!
Tenant Engagement Officer
Office base: Birmingham, B15 + Travel
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent
In this impactful role, you'll support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to our improve services. You'll also engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.
In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!
Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements.
Your application will also demonstrate:
- Experience of improving services from a customer / tenant perspective.
- Experience of analysing data, writing reports and presenting information to different audiences.
- You're able to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.
As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week).
Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 13 April 2025
Assessment Process:
1st stage – Initial Teams call – Thursday 24th April 25
2nd stage – Interview/Assessment on site – Wednesday 30th April 25
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role..
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Job Title: Changing Directions Officer (Fixed Term)
Department: Communities Engagement and Education
Reports to: Senior Communities Engagement & Education Managers
Responsible for: Casual/Sessional Workers
Salary: £24,000 - £27,000 per annum
Contract: Fixed Term for 12 months
Closing Date: 14th April 2025
Interviews: 22nd, 23rd and 24th April 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.
Main Purpose of Job
We are looking for a personable and committed individual to support the Changing Direction Senior Coordinator in providing a comprehensive project that benefits young people, local schools & businesses, and the wider community in the London borough of Hounslow.
This post will involve youth outreach, targeted mentoring, and collaboration with schools and local businesses. The role entails supporting the team with outreach on three local high streets, conducting school assemblies, running a weekly roadshow, and managing a caseload of mentees. The individual will work with referral partners to identify young people both externally referred and from outreach sessions, schools, and weekly sessions for programme engagement, and will pinpoint suitable progression routes and development opportunities focusing on but not limited to health and wellbeing, life skills, and education and employability.
Mentoring and session delivery will primarily occur in the afternoons/evenings to accommodate young people’s schedules, with some sessions during school/working hours. The role also includes supporting the delivery and development of our Communities Engagement and Education department, encompassing estate-based programmes, holiday camps, and targeted mentoring.
You will be required to collaborate with the Local Authority and Police teams to timetable in outreach delivery and design workshops for retail staff around themes including respect, managing behaviour, and safeguarding.
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us:
The Air Cadet Charity is dedicated to supporting the Royal Air Force Air Cadets, empowering young people to develop vital life skills, leadership qualities, and a spirit of adventure. We provide essential funding and resources to enhance the cadet experience, ensuring that every young person has the opportunity to reach their full potential.
The Role:
We are seeking a dynamic and creative Marketing and Engagement Officer to join our team. This pivotal role will see you shaping our messaging, inspiring supporters, and driving awareness of our mission through engaging marketing strategies. You'll be instrumental in expanding our reach and highlighting the impact of our vital work by developing compelling content, managing social media, and enhancing our engagement with stakeholders, all while leveraging your storytelling skills, graphic design flair, and strong understanding of digital marketing tools. You will be a key player in communicating our mission and impact to a diverse audience, ensuring our vital work continues to thrive.
The role is primarily working from home with occasional travel to events around the UK as well as to our office in Sleaford, Lincolnshire.
Key Responsibilities:
- Marketing Strategy: Develop and implement comprehensive marketing and communications plans to increase brand awareness, drive fundraising, and enhance engagement.
- Digital Marketing: Manage and optimise our digital presence, including website content, social media channels, and email marketing campaigns.
- Content Creation: Create compelling content, including stories, videos, and graphics, to showcase the impact of our work.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including cadets, volunteers, donors, and corporate partners.
- Event Management: Support and promote fundraising and engagement events across the UK, including travel as required.
- Media Relations: Develop and maintain relationships with media outlets to secure positive coverage.
- Data Analysis: Monitor and analyse marketing and engagement metrics to evaluate effectiveness and inform future strategies.
- Brand Management: Ensure consistent brand messaging and adherence to brand guidelines across all platforms.
- Social Media Management: Develop and manage social media strategy.
Essential Skills and Experience:
- Proven experience in a marketing and engagement role, preferably within the charity sector.
- Strong understanding of digital marketing principles and best practices.
- Excellent written and verbal communication skills, with the ability to create compelling content.
- Experience in managing social media platforms and creating engaging social media campaigns.
- Ability to build and maintain strong relationships with stakeholders.
- Experience in event management and coordination.
- Strong organisational and project management skills.
- Ability to work independently and as part of a team.
- Ability to travel throughout the UK as required.
- Passion for supporting young people and the values of the Air Cadet movement.
Desirable Skills and Experience:
- Experience with CRM systems and data analysis.
- Experience in using design software (e.g., Adobe Creative Suite).
- Knowledge of the Air Cadet organisation.
We are committed to equality and diversity and welcome applications from all sections of the community. We are a small, collaborative team that works flexibly, primarily remotely, but with a strong emphasis on mutual support and shared goals. While this role encompasses a wide range of responsibilities, you will be part of a team that values collaboration and is committed to providing the resources and support needed to succeed. We work together to achieve our goals, ensuring everyone can contribute their strengths and expertise.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Direct Marketing Manager-Retention at the Disasters Emergency Committee is pivotal when we launch an appeal. They will shape and deliver new and existing supporter journeys for the DEC’s individual, community and legacy donors, and lead a programme of improvement across all major contact points between the DEC and the public.
The purpose of the role is to:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
The role will deliver responsibilities for strategy and planning, fundraising, networking and building relationships. You must have strong direct marketing experience with a focus on high volume donor acquisition and demonstrable knowledge of direct marketing techniques such as direct mail, email, SMS and SMS content management systems.
A proven track record of developing effective digital and direct marketing strategies, which resulted in significant growth of income and retention of a charity’s individual supporters. Experience of managing complex budgets and proven ability to manage a complex operational plan within very short timeframes and within budget.
You must have excellent understanding of donor motivations, managing donor relationships, supplier relationships and negotiating contracts.
Ideally you will have experience of working in the international humanitarian aid sector, have excellent understanding of current trends within charity direct marketing and have used Salesforce and Salesforce Marketing Cloud and Google analytics.
An ability to work under extreme pressure during appeals and to very tight deadlines with excellent attention to detail is a key driver for success in this role.
You will join a collaborative team, department and organisation that excels in maximising their fundraising effort in response to disasters that keeps donors and recipients of funds updated and engaged throughout and beyond the journey of an appeal.
Please download the job description for full details of the responsibilities and expectations of the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a CEO (Director) to support us in an exciting period of growth. Over the next 5 years, we will double our reach and impact. The CEO (Director) will lead us through this transformative period.
Since 2011 Disability Africa has developed a model using playschemes as hubs to deliver essential lifesaving services to extremely vulnerable disabled children and to end their exclusion in low-income African communities. Using this model, we have worked with project partners in Kenya, The Gambia, Sierra Leone and Zambia. 680 disabled children have now attended our projects more than 90,000 times since 2011. Now the charity is planning to grow and expand with our 5-year plan (‘DA2029’) to replicate the Disability Africa Model to reach more disabled children across Africa.
By 2029 we will:
• Start work with at least 4 new partners in Africa (as well as expected growth at our existing projects).
• Deliver 160,000 attendances by at least 1,500 disabled children in 7 African countries.
• Grow and reach as many disabled children as possible - we know we can’t do it all by ourselves - so we will engage other international NGOs to adopt our model of inclusion.
Disability Africa is a four-day week employer.
Passionate about educational equality? Join our team and make a difference.
Location: Hybrid (2 core office days/week in King’s Cross). For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month).
Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).
Salary: £50,000 (including £2k London weighting)
Start Date: September 2025
Benefits
✅ 36 days of annual leave (including bank holidays).
✅ Flexible working options (hybrid & remote available).
✅ Professional development and training opportunities.
✅ Termly in-person team development days in our London office.
✅ Be part of a growing, mission-driven organisation making a real impact.
About Us
Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.
To help more students get further, we are seeking a driven and passionate Head of Fundraising who will build relationships with major donors to the charity – especially Trusts and Foundations – to secure a significant portion of the charity’s income.
The successful candidate will report to the COO and focus on building meaningful, long-term relationships to secure 5-6 figure gifts over the coming years. You will proactively engage with prospective funders, write high-quality applications and deliver excellent supporter engagement, including tailored reports and case studies
About the Role
The Head of Fundraising will be a key member of our Senior Management Team (SMT) and take ownership of our Fundraising Strategy to support the diversification of our income. This role is vital to our future growth and sustainability, and an opportunity to lead an exciting part of the charity which makes a real difference to the students we support.
Strategy and Leadership
- Lead the delivery of our fundraising strategy in line with our current organisational strategy which runs from 2024-2029.
- Lead on the management of key information about Get Further’s fundraising activity and ensure it is stored appropriately, well organised and with high attention to detail. This will include supporting the transition of the fundraising function onto Salesforce.
- Prepare fundraising update reports for the Finance and Risk Committee and the Board of Trustees as required.
- Contribute to and attend internal/external events on behalf of Get Further as required.
Fundraising and Stakeholder Engagement
- Lead the core fundraising activities, including line managing our Fundraising Officer. This includes developing an in-depth understanding of existing and potential supporters to provide tailored relationship management, including engagement opportunities, to meet significant targets over multiple years.
- Support the Fundraising Officer to identify new prospects, in particular, charitable trusts and foundations that have the potential to support Get Further for the first time. You will effectively qualify and engage with prospects to build a pipeline for the coming years, matching prospects with appropriate asks.
- Oversee and write compelling applications for funding that are tailored to each recipient and make a convincing case for how their support with help more young people achieve their gateway qualifications.
- Lead on ensuring all supporters and donors receive updates and reports within the required timeframes and that these are crafted with impact data and case studies to ensure maximum stakeholder engagement.
Team Management and Collaboration
- Provide effective line management of our Fundraising Officer to support their personal development and successful delivery of their role.
- Work closely with the COO to develop budgets to accompany applications and provide financial reports to funders and partners.
- Work closely with the Impact Team to develop efficient processes for impact reporting to funders.
- Support the COO to ensure that policies relating to fundraising are up to date and fit for purpose.
- Provide expertise to the Senior Management Team on philanthropic opportunities and ensure fundraising is conducted in line with the relevant legislation and the Code of Fundraising Practice.
About you
You’re an experienced fundraiser securing major grants and ready to take the lead in an ambitious, high-impact role. You’ve built strong funder relationships, crafted compelling proposals, and maybe even supported a team. Now, you’re looking to drive strategy, maximise funding, and make a real difference in tackling educational inequality. This is your next step.
We are looking for individuals who are passionate about our mission and demonstrate the following:
ESSENTIAL
- Experience in applying to and stewarding trust and foundations to secure 5+ figure gifts over multiple years.
- Extensive knowledge of the fundraising landscape.
- Significant experience in crafting creative and compelling funding proposals, including, being able to present and share the impact story of a charity.
- Excellent financial literacy with the ability to develop project budgets and financial reports.
- Proven ability to lead and work across a high-performing organisation in pursuit of ambitious targets.
- Ability to hold yourself and others accountable and always remain open to learning from others.
- Excellent attention to detail, organised, works well independently.
- Familiarity with database systems, like Salesforce (or able and interested in learning to use a database management system).
- Excellent interpersonal skills: bold, ambitious, optimistic, tenacious and a supportive team member with the ability to manage external stakeholders effectively.
- Committed to safeguarding the young people we work with via compliance with safeguarding frameworks and keeping confidential/sensitive information secure.
- Highly motivated to maximise impact, at an individual and organisational level.
DESIRABLE
- Familiarity with the FE sector.
- Experience of direct line management of team members.
- Experience in implementing and developing a successful fundraising strategy.
- Knowledge of the funding landscape for education and disadvantaged young people.
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
The client requests no contact from agencies or media sales.