Community engagement officer jobs in enfield, greater london

Position: Director of External Affairs
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £73,653 per annum plus excellent benefits
Salary Band: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

It is a very exciting time to join the MS Society as Director of External Affairs a brand-new role in the organisation. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy.

We’re looking for an experienced and focused leader who has the ability to drive forward our brilliant Policy & Evidence, Campaign & Public Affairs and PR teams. We’re looking for someone who can work collaboratively across the organisation to ensure our work has a positive impact for the MS community.

With the ability to provide strategic and thought leadership, you’ll act as the leading authority on matters relating to external affairs, providing advice across the organisation including to the Executive Group and Trustees.

You’ll have significant experience of developing and implementing relevant external affairs strategies and of successfully leading policy, communications or campaigning functions in an organisation of comparable size and complexity. You’ll also need to be influential both internally and externally, including representing the MS Society at a range of external meetings with a variety of audiences.

As well as leading on planning and budget setting for the external affairs functions, as a member of the leadership team, you will also contribute to the strategic leadership, planning and policy formulation of the MS Society as a whole.

We’re looking for someone who is committed to collaborative working, who is excellent at building relationships and trust with colleagues at all levels, and whose focus is on supporting high performing teams and enabling them to do their best for the MS community.

Closing date for applications: 9:00 am Monday 12 May 2025

Anticipated interview date:

First interviews: Friday 23 May 2025

Second interviews: Wednesday 28 May 2025 or Thursday 29 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Policy and Communications Manager

Job Description and Person Specification

Job title Policy and Communications Manager

Hours 28 hours per week (can be flexible on work pattern)

Salary £42,000 FTE Actual for this role £33,600 pro rata

Location Hybrid work between home and our Vauxhall office – please read more about our approach to hybrid working in the relevant section below. Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive

Reports to Director of Policy and External Affairs

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

The purpose of the Policy and Communications Manager role is to:

• Deliver against our National Voices’ policy and project work through a programme’s life cycle, from inception to delivery and evaluation, and within budget
• Manage our communications work to our members and external stakeholders to successfully communicate all relevant organisational output including policy, improvement, lived experience and insight work.
• Work with voluntary sector organisations and people with the greatest health and care needs to develop National Voices’ deliver our policy and communications positions in line with our strategy and members priorities.

The role will be a mix of policy and communications, with 75% of the role likely focused on policy.

Responsibilities

Management oversight

· Manage projects or programmes which are significant in terms of income, profile or risk, and which are often delivered in partnership with others.

· Identify possible future partnerships, follow-on work and funding opportunities that arise from our policy and external affairs work, including from stakeholder relationships, and proactively work to secure income

· Line-manage staff, in the first instance our Communications and Events Officer, to include appraisals, setting objectives, monitoring performance and supporting development.

· Support the policy and external affairs team to deliver against our priorities and projects, including deputising for the Director of Policy and External Affairs, working in sync with other team managers and holistically supporting junior staff members

 

Deliver against our policy priorities and projects

· Identify, monitor and evaluate policy issues to formulate new policy positions, taking responsibility and action for our position on specific policy areas. This may include developing policy briefings, position papers, consultation responses, blogs, reports, letters and other policy and public affairs documents that capture our policy positions.

· Lead on policy projects from inception to delivery and evaluation including keeping to a set budget where appropriate.

· Develop and collate qualitative and quantitative policy evidence, from analysing previous reports and external stakeholder guidance to developing and delivering against workshops, focus groups, round tables, engagement events and in-depth interviews.

· Work with voluntary sector organisations and people with the greatest health and care needs to understand their experiences, perspectives and ambition using methods laid out above but with a willingness to adapt and flex where needed.

· Connect with policy and comms stakeholders both within our membership and in the wider policy landscape, to spot and make connections among members and to deliver against our five-year strategy objectives

· Work with the wider team to consider how our we evaluate and monitor the success of our project work and our wider influencing wins

· Represent National Voices at external events and conferences where required

Deliver on our communications work

· Work with the Communications and Events officer to help them develop engaging content that conveys National Voices messages to members, external stakeholders, and media to maximise the reach and impact of the organisation’s policy messages and funded project work

· With the support of Communications and Events Officer support media relations activity by drafting media statements, liaising with journalists and other media activity as required

· Manage the sign-off of relevant comms materials including social media, member newsletter, blogs, articles and media statements

· Liaise with senior external stakeholders such as from the Department of Health and Social Care, including attending relevant briefings, and supporting larger joint press activity with other stakeholders when required.

· Oversee management of comms and events calendar, which will be proactively compiled by the Policy and Communications officer, especially where there are conflicts or competing needs

· Along with other managers provide a second review of reports we produce including ensuring adherence to brand guidelines

General

• Take a pro-active approach to including our members and people with lived experience in all areas of our work.
• Support the senior team in identifying potential new members and funding opportunities where possible, as well as costing and drafting bids or supporting others to do so.
• Follow processes set out to measure, monitor and communicate the impact of our work.
• Support good project, financial and data management.
• Contribute to the team’s planning activities and undertake other relevant duties as appropriate.
• Deputise for other members of the team when needed.

• Be prepared to take part in full day events, including providing planning and support
• Be prepared to take part in events outside of core hours, when sufficient notice has been given

 

Person Specification

Values, attitudes and behaviours

• Passionate about National Voices’ mission and work.
• Proactive, flexible and responsive
• Comfortable working in a team, as well as under own initiative
• Calm under pressure and able to work to tight deadlines while maintaining accuracy.
• Committed to reducing inequality and embracing diversity.
• Comfortable with a range of views and perspectives and keen to make connections and build relationships.
• Willing and confident to assert views, constructively challenge others and receive constructive feedback.

Skills and abilities

• Excellent communication skills, including written and oral, including stakeholder engagement
• Demonstrable experience in delivering against a policy influencing agenda
• Able to synthesise complex information and present it in simple and impactful ways.
• Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.
• Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels
• Experience in Identifying and developing funding opportunities, ideally including costing and drafting bids
• Ability to embed clear and reliable processes amongst a team of creative and busy people
• Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.
• Able to work well under pressure and to tight deadlines while maintaining attention to detail
• Previous line management experience is preferred

 

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and Inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible and we are an LGBT+ friendly employer. Men are currently underrepresented in our team so we would welcome applications from men and non-binary people.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

· We are a Disability Confident employer

· We offer enhanced parental and sickness leave

· We offer flexible working wherever possible

· We provide our employees with an annual wellbeing allowance

· And much more

Application guidance

Please submit a cover letter along with a CV to apply.

Applications should be addressed to our Director of Policy and External Affairs, Sharon Brennan, and submitted through CharityJob.

Please apply by Monday the 5th May 2025

We will let you know the outcome of your application by Friday 9th May 2025  

Interviews will be held on 22nd May 2025 on Teams

Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application.

If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Matthew Haslehurst Director of Finance and Operations

Please specify any access or other requirements of which we need to be aware for the online interview.

Corporate Partnership Executive

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

As part of Midland Air Ambulance Charity’s (MAAC) corporate team, the Corporate Partnership Executive is responsible for taking a proactive approach to raising the profile of the charity and deepening relationships with businesses in the communities we serve.

You will provide support to the Senior Partnership Executive and the wider team helping to implement the corporate fundraising strategy via in person and online engagement methods, leading on activity within Staffordshire.

Your focus will be to ensure income growth from corporate sources and activity comprising of new business development, account management and affinity partnerships.  As a longstanding charity, we have established networks in place, however alongside this the post holder will need to innovate and develop new ways of working in line with the ever-changing external environment (i.e., global/national trends, corporate best practise such as CSR and ESG) as well as in response to opportunities and challenges happening in the south of our region.

#Corporate_Partnership_Executive #Corporate_Partnerships #Staffordshire #Partnerships #Corporate_Fundraising #Fundraising 

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

We have set ourselves ambitious targets to support thousands more children by 2029, and this role, with responsibility for managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve not only this target, but also to develop other innovative pilot programmes.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Manager to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner and volunteer experience. 

Reporting to our Head of Corporate Partnerships, and responsible for the line management of our Corporate Partnerships Officer, you’ll deliver on our annual volunteer and income targets and maintain our strong partner retention rate (target 87%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners

This is an opportunity for an experienced partnerships manager to take on a more senior role and demonstrate their sales acumen and creativity in a dynamic, flexible and agile charity.

Key Responsibilities

Partner Stewardship

• Lead the account management of a selected portfolio of corporate partners, ensuring Chapter One achieves its annual retention and growth targets 

• In collaboration with the Head of Corporate Partnerships, devise effective schemes of delegation and partner allocation within the Corporate Partnerships Team 

• Focus, in all corporate partnership discussions, on maximising income 

• Identify opportunities to increase a partner’s support eg by identifying other regional/divisional opportunities or inclusion of Chapter One as a social value partner in public sector bids

• Conduct regular partnership meetings, including mid and end of year reviews, proactively proposing tailored opportunities to retain and grow partner support

• Lead on producing high quality written communications, reports, proposals and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and Fundraising team as needed

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings

• Proactively network to deepen and strengthen external relationships with Chapter One partners, identifying speaking opportunities for Chapter One where possible

• Strategically use LinkedIn to identify, connect with, and actively engage key stakeholders within corporate partner organisations,

• Attend conference and events to represent Chapter One and talk about its work to existing and potential new partners

• Keep up to date with relevant business news and strategic shifts or developments at key partners and sectors, proactively seeking opportunities to broaden knowledge

• Regularly analyse data in Microsoft Excel / Google Sheets, working with formulas, pivot tables and data analysis tools to aid decision-making and create dashboards. 

• Oversee and maintain all Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal platform databases

• Ensure, in conjunction with the Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner

Line management

• Line manage and develop the Corporate Partnerships Officer, ensuring adherence to all Chapter One’s HR Policies and Procedures

• Be a source of advice and guidance for the Corporate Partnerships Officer as they manage their allocated partner relationships

• Supervise the Corporate Partnerships Officer to lead volunteer recruitment meetings, including stepping in if necessary

• Supervise the Corporate Partnerships Officer to manage new partner onboarding meetings, stepping in to lead them if required

Partner/volunteer onboarding and experience

• Alongside the Head of Corporate Partnerships, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met

• Develop proactive, supportive relationships with Volunteer Coordinators in partner organisations, providing high-quality data and information in a timely manner

• Work closely with the Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth, time-efficient experience 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials

• Create and provide content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles

• Work closely with the Marketing and Communications team to develop ways to promote, showcase and celebrate partnerships and individual volunteers across our social media channels and other digital platforms

• Encourage corporate partners to promote Chapter One through their own social media and channels

• Support the organisation of online and in person partner and volunteer recognition events

We are looking for the following key skills, though you might be more experienced in some areas than others:

Account Management Skills:

• Experience of managing Corporate Partnerships, or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Expert meeting facilitation skills 

• Strategic thinker, able to maximise income and growth opportunities

• Understanding of CSR / ESG partner policies and social value trends

Communication Skills:

• Able to eloquently express commitment to Chapter One’s mission and values

• Outstanding presentation and storytelling skills, with the ability to excite and inspire an audience

• An ability to create compelling, attractive written pitches, ensuring messaging and brand are consistent

• Experience of engaging partners on social media (particularly LinkedIn)

• Experience of representing organisations at events 

Technical Skills:

• Excellent proficiency in Microsoft Excel/Google Sheets (including formulas, pivot tables, dashboard creation)

• CRM management (specifically Salesforce)

• Experience of complex data analysis 

You’ll be more successful in the role if you have:

• Experience of working in the charity/non-profit sector

• Line management experience

• Experience of mentoring and developing staff

• Experience of process oversight and improvement

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Contract: 12 month fixed term contract

Closing date: 11:59pm, Sunday 4th May 2025.

Job Title: Campaign Manager - Better Business Act

Why this role?

In this role you would be responsible for driving forward the Better Business Act campaign, building relationships with stakeholders who could help us achieve this critical change and using learning from the campaign to contribute to the strategic design and development of B Lab UK’s policy and public affairs work.

In this role you will:

• Campaign Development & Management: Lead and execute the Better Business Act (BBA) campaign, set KPIs, track progress, and ensure alignment with B Lab UK’s policy strategy. Oversee BBA communications, manage relationships with spokespeople, and ensure Justice, Equity, Diversity & Inclusion (JEDI) principles are embedded.

• Technical Specialist & Relationship Management: Advise senior stakeholders on the BBA, represent it at events, build support among business and policy groups, and manage an events program to advance advocacy.

• Team Management: Line manages the Campaign & Events Coordinator and Public Affairs Officer, providing coaching and ensuring alignment across teams for effective collaboration.

Please refer to the job description for full requirements for this role.

What we’re looking for

We believe someone who has a few of these is well suited to exceed in this role. We would love to hear from you if you:

• Substantial proven ability to manage stakeholder-led campaigns, projects or programmes to advance social change - including people, budget and a multi pronged programme of activities. .

• A deep understanding of the role stakeholder governance can play in creating a future that benefits all people & the planet. Technical expertise in the role of legislative change in creating that future is a huge plus.

• Proven ability to manage senior key stakeholder relationships, including managing high profile stakeholders, co-chairs and campaign spokespeople.

• Strategic understanding of how to build, activate and engage a coalition of supporters at scale towards campaign goals. 

• Strong written and verbal communication skills, able to write confidently and adapt style to varied audiences. 

• Ability to proactively problem solve and scenario plan to mitigate risk.

• A keen collaborator who values the ability to work effectively with colleagues across internal and external stakeholders, in order to align work and achieve objectives.

• Committed to the principles of justice, equity, diversity and inclusion.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working (around core working hours), we have a high trust environment and are advocates for right place working (min 1/2 days per week in office)

• Opportunity to request to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take an extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

About Ataxia UK

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation. 

About the Role  

You will be joining at an exciting time for Ataxia UK as we celebrate our 60th anniversary year.

This brand-new role is an important part of our new strategy to sustainably grow our unrestricted income. Working closely with the Director of Fundraising & Communications and the wider team, the Senior Philanthropy Manager will lead the work to build a pipeline of major donors and family trusts and foundations.

You will be responsible for developing an excellent stewardship programme which nurtures income-generating relationships with Ataxia UK’s major donors. You will initially work with a fixed-term Philanthropy Consultant to lead the development of a researched and actionable pipeline of prospective new donors, and you will then work to successfully engage this pipeline. This is a fantastic opportunity to lead a brand-new function as a senior member of an experienced team of fundraisers.

Ataxia UK operates a hybrid- working policy, with part time staff working 3 or 4 days a week expected to work from our offices in Highgate a minimum of 1 day a week. The role will require some occasional travel within the UK and, more rarely, internationally.

About you

The right candidate will be a natural relationship builder with a proven track record of securing high value, long term partnerships with major donors; personally securing 5 and 6-figure gifts.

You will use excellent communication skills to write compelling and tailored cases for support. As a key member of the Fundraising & Communications department, you will bring creativity, insight and experience to the team, and you will be a confident ambassador and representative internally and externally.

As an experienced major donor fundraiser, you will be comfortable and confident engaging with High-Net-Worth Individuals and their offices, celebrities, politicians and c-suite professionals. You will have the flexibility to join events and or meet donors and prospective donors at locations around the UK. As an ambassador of our brand, you will have the skills and experience to ensure you positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia.

Benefits of working for us.

• 25 days annual leave pro rata (rising to 30 with a length of service)
• Access to a free Employee Assistance Programme & Employee Hotline
• Flexible hybrid working
• Pension scheme
• Enhanced maternity and co-parental leave
• Cycle to work scheme
• Training and development opportunities
• Accredited Living Wage Employer

Please see full Job Description for further details including Person Specifications

Executive Assistant

London

£30,500 - £35,000

EA to the Registrar, Deputy Registrar and Executive Director of the Membership Support and Global Engagement (MSGE) department

Working arrangements: Hybrid working, with a minimum of 6 days per month in the office

Contract: 12-month fixed term contract (maternity cover)

Our client is seeking to recruit an enthusiastic, highly organised and proactive EA to work with the Registrar, Deputy Registrar and Executive Director leading the Membership Support and Global Engagement department (MSGE)

They are a membership organisation which represents 40,000 doctors worldwide, educating, advising and working with government, the public, patients and carers, and other professions to improve health and healthcare. The Registrar is a Senior Officer with specific responsibility for work relating to the RCP’s membership, professional matters, professional governance, global, workforce and our relations with the NHS.  They are supported a Deputy Registrar, an Executive Director and a team of officers and staff.

Responsibilities

• Provision of a comprehensive, efficient EA service to the Registrar, Deputy Registrar and Executive Director (ED) of the Membership Support and Global Engagement (MSGE)
• Proactive management of varied business activities, including complex coordination of diaries, travel arrangements and meeting preparation
• Independently managing assigned projects
• Managing emails and correspondence for the registrar; triaging and drafting responses
• Meeting support including managing contact lists, drafting agendas, taking minutes and monitoring actions across a wide range of meetings

About you

• Experienced EA with outstanding planning and organisational expertise able to manage complex and varied portfolios
• Great interpersonal skills, experienced in working with people from diverse groups
• Equally comfortable working as part of a team and independently
• Ability to work flexibly, rapidly and independently
• Great attention to detail

Benefits include 27 days of annual leave (pro rata), 7% employer pension contribution, hybrid working and much more.

Closing date: 7 May

Shortlisted candidates will be notified by: close of business 9 May  

Interview date: 14 May (between 10am and 4pm)

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them. 

Location: Home-based in the UK, with regular national and international travel

Contract: 2 years with the possibility of extension dependent on funding.

Reporting to: Chief Operating Officer

Salary: £65,000 to £70,000.

Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every years’ service up to 30 days total), life assurance and access to an employee assistance programme.

WeProtect Global Alliance will not be responding to expressions of interest or applications sent by third parties (agencies, brokers or recruitment specialists).

We require a highly skilled and motivated individual who has strong ethical standards and demonstrable commitment to our values to help grow, oversee, retain and actively engage the WeProtect Global Alliance to collaborate, advocate and  members and collectively work together to deliver our vision of a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.

The successful candidate will demonstrate considerable professional experience in a comparable role and a genuine passion for child protection. They will have a strong track record in developing, harnessing and deploying a diverse community of practice to develop real world solutions to make the digital world safer for children and young people across the globe.

Politically, commercially and financially astute, you will have a broad range of skills. You will be able to grow, activate and develop deep connections to nurture, harness and activate our alliance members to deliver our global mission and strategic objectives in a period where we are developing our new Strategy.

You will relish the opportunity to lead and support our member alliance, which currently comprises a broad range of high profile and influential representatives drawn from government, multi and bilateral agencies, global tech communities, NGO and advocacy groups, to focus on delivering real world solutions to often sensitive issues where competing views, political opinions and priorities can make seeking a resolution a challenge.

You will be comfortable supporting our Members Team and Alliance member community to ensure we remain relevant, responsive and impactful in an increasingly polarised political landscape as we enter the fourth industrial revolution. 

You will be able to focus on both the detail and the bigger picture in a complex landscape and be an inspirational and supportive team player who will live our values, shine confidently as a key member of the senior management team, be a role model to our brilliant secretariat workforce and an ambassador when engaging with members and external partners.

If leading, growing and getting the best out of a global community, combined with our mission of making the digital world free of harm for children and young people, motivate you to come to work and give your best every day, then this is the place for you and we cannot wait to welcome you!

About WeProtect Global Alliance 

The online world was not created with children in mind and can be unsafe for children and young people to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.

Our Alliance’s geographical reach is unprecedented: 103 governments are members along with 82 private sector companies, 126 civil society organisations and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on the WeProtect Global Alliance website.

WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is overseen by an influential Global Policy Board that the Head of Strategy will work collaboratively with to ensure the Alliance members remain impact and child centred.

Job description

 

Overall purpose of role

As the WeProtect Global Alliance Head of Members, you will grow and lead our capability and capacity to harness and grow our global alliance network to guide and drive the implementation of our Strategy and mission targets. This role requires an organised, driven, and people-oriented leader with deep and global connections in the child protection field. 

Your team will develop and deliver an elevated approach to managing a diverse community of members, supporting the Alliance maximise our impact on the global stage, support and advise the Management Board, Executive Team, Head of Strategy and Head of Development on the best ways to harness our Alliance community to respond to a rapidly evolving operational landscape and navigate key strategic decisions.

You will also work closely with the Head of Strategy and Head of Development to support the development of new ways of working to understand our collective impact and ensure our secretariat, members and broader organization actively remain relevant and focused on delivering our mission and strategic objectives. 

You will grow the capabilities and lead the WeProtect Global Alliance members work, with key accountability for the following outcomes:

· Work with the Executive Team, Management Board and Policy Board to develop, secure buy-in and implement a members strategy, operational and action plans to harness our diverse community to deliver the existing and forthcoming WeProtect Global Alliance Strategy and delivery targets.

· Collaborate with the Head of Strategy, the Head of Development and MEL lead to collectively build, maintain and oversee our theory of change and broader operational model to ensure we effectively harness and activate our member community to have real world impact on the lives of children and young people.

· Build the capability and capacity of the organisation to remain truly member led, build and manage the Members Team to pro-actively deliver a portfolio of work that will raise the profile of our mission and shift the needle on governmental, public and private sector agencies approaches to child protection and safety in the digital world. This includes overseeing and leading the Alliance’s Reference Groups and working collaboratively with the Executive Team and Head of Strategy to co-lead our work in international fora (most notably the WeProtect Global Summit).

· Build and maintain meaningful engagement with a broad range of members from across the public, private and third sector (including government agencies, advocacy communities, specialist tech and civil society organisations) across the globe to deliver the WeProtect Global Alliance strategic mission.

· Play an active role in building the operational resilience, financial sustainability and compliance capability and capacity of the Secretariat to provide a world class service to our members and Board to ensure WeProtect Global Alliance remains focused on creating a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.

Key Responsibilities

1. To lead the Members team to strengthen the WeProtect Global Alliance member’s portfolios by developing, securing buy-in and implementing the organisations member strategy, operating, governance model, plans, success indicators and internal capabilities to harness the power of our members to achieve our mission and vision in line with our core values.

2. To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Member Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technology landscape.

3. To be accountable for member services, outreach, growth, governance and cross organisational projects and work streams.  This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.

4. To ensure the continuous development and effective delivery of the WeProtect Global Alliance Member’s Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.

5. To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.

6. Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).

7. To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.

8. Represent the Executive Director and the Chief Operating Officer at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.

9. To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.

Expectations

As a member of the Senior Management Team (SMT) you will also have a pivotal role to play in supporting and improving the organisation’s effectiveness as we develop the WeProtect Global Alliance’s new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly complex and fast-moving technological landscape.

As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective.  We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.

1. To attend and contribute to meetings, training and other events as required.

2. To actively participate in our supervision and appraisal process.

3. To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.

4. To travel to meetings and fora which may require the need to work unsociable hours e.g. attending evening or weekend meetings.

5. To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.

To use WeProtect Global Alliance resources responsibly.

Person Specification

Essential criteria

Experience

1. Significant senior experience and demonstrable record leading and growing a diverse global membership and/or partnership alliance function and/or service to deliver an ambitious child centred mission on the global stage.

2. Outstanding leadership and team management experience, including experience coaching and line managing direct reports.

3. Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.

4. Demonstrable experience leading change and transformation with demonstrable qualities as a change agent. 

5. Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.

6. Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.

Skills

1. Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.

2. Outstanding self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.

3. Excellent IT, project management, financial management and donor engagement skills.

4. Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.

Knowledge

1. Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.

2. Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.

3. Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.

Other

1. A willingness to travel and work unsocial hours (time in lieu can be claimed)

2. Commitment to your own continuing professional and personal development

3. To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.

Diversity, inclusion and equity

We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups. 

Safeguarding and values

As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check. 

All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.

Our values are: 

· Empowerment – collaboration, innovation, challenge

· Accountability – responsibility, delivery, safeguarding

· Respect – honesty, feedback, inclusion

We’re Hiring: Director of Fundraising, Marketing & Communications
UK (Remote) | Full-time | £60,000
Apply by: Monday 28th April 2025

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. With bold plans to double our income by 2027, we're investing in innovation, building strategic partnerships, and growing our national voice—and we’re looking for a dynamic Director of Fundraising, Marketing & Communications to lead the way.

In this pivotal executive leadership role, you’ll:

✨ Drive our income growth through diverse and sustainable fundraising strategies
✨ Lead high-impact campaigns that inspire and engage a growing supporter base
✨ Elevate Cerebra’s brand to amplify our reach, influence and voice nationally
✨ Foster a high-performing, collaborative and innovative team
✨ Develop ethical commercial partnerships that create long-term impact
✨ Be a champion for families of children with neurological conditions

You bring:
✅ A strong track record in senior fundraising and income generation
✅ Experience developing partnerships and leading marketing/communications strategy
✅ Outstanding stakeholder engagement and programme management skills
✅ A passion for ethical, inclusive leadership and social impact

We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, and the opportunity to work for a cause that truly matters.

To apply, send your CV and a short letter (max 800 words) outlining why you’re a great fit.

Interviews:

• Online (Teams): Tuesday 13th May
• In-person (Bristol): Tuesday 20th May

Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.

We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know. 

In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.

Grants and Partnerships Manager
 
About the Grants and Partnerships Manager
 
We began investing in this area of fundraising in April 2023, with some key foundation building and partnership building taking place since then. This role aims to develop and secure a diverse range of funding streams in order to deliver our ambitious fundraising growth plans over the next 3 years.
 
In this role, you’ll work with the Head of Fundraising and Comms to grow our income from Trusts, Foundations and corporate partnerships to ensure the long-term stability of the charity, helping us to deliver support to as many LGBT victims and survivors of abuse as possible. This is an exciting opportunity to work with a compelling cause, to grow networks, and create strategic partnerships to affect real structural change.
 
This is a pivotal moment in Galop’s journey. We have grown quickly over the last six years, and you’ll help to shape the future of our work and reach more of our community. You’ll also be helping to amplify the voices of LGBT survivors of abuse.
 
For more information about this role please download the attached Job Description.
 
Location: Galop’s offices are located in London. Hybrid working is available and we are open to majority remote working.
Hours: Full Time (35 hours per week)
Contract: Permanent
Reports to: Head of Fundraising and Comms
Salary: £40,720.38 - £43,872.48 (including Inner London Weighting of £4,129.42)
 
Closing Date
 
Applications should be submitted by 10:00am on 30th April 2025.
First round interviews will be held on 8th, 9th and 12th May 2025.
 
REF-220937

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 2nd May

Interviews: Thursday 8th May

The London Metropolitan University Students' Union is looking to grow our team of dedicated Student Advisers. Our Student Advisers support students to navigate the university’s academic regulations, offering impartial advice, supporting with written submissions and attending formal hearings in support of students. 

We are looking for someone who is a good listener, is empathic and non-judgemental and who has a genuine desire to ensure that every student has the best student experience whilst studying at London Metropolitan University. The ideal candidate will be organised and efficient, confident in working with academic regulations, and excellent at communicating complex information clearly verbally and in writing. 

We are looking for a full time adviser, but we are open to applications from those seeking either full time or part time work, for a minimum of 2.5 days per week (please state your availability in your cover letter). 

Job purpose for the role 

· To deliver a high-quality professional academic advice to students at London Metropolitan University 

· To provide independent, confidential and impartial advice and representation that has a positive impact on the experience of students 

· To ensure the advice service operates in line with best practice and that students and elected officers are well-informed on the issues affecting students 

· To support the Advocacy & Communications team in identifying and reporting on issues affecting the wider student body, providing evidence-based support for the Students’ Union’s representative work.

Application deadline: 1pm on 9th May 2025 
 
Interviews will take place on the week commencing 19th May 2025 

 
What's in it for you? 
 
Hybrid and Flexible working arrangements  
Learning and development opportunities  
27 days of annual leave plus bank holidays, office closure and sick leave  
Cycle to work scheme  
DSE assessments and eye tests  
Free access to Gym & Classes

Competitive pension contribution scheme 
Interest-free loans - Seasonal ticket and tenancy deposit loans 

Other Standard employees’ benefits 
 
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and ll of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.

Background to the role

We have teams embedded in four hospitals across East London where they are recognised for the warm, responsive and kind person-centred service they provide for patients. They work in close partnership with ward managers, discharge teams and social workers to ensure the safe and timely discharge of patients, connecting them back to their local communities and ensuring that their chances of a sustained and speedy recovery are maximised. Our model has proven success in reducing re-admissions.

Over the past 12 months we have worked to reorganise how our Home and Settle team works.  We have done this to reduce the pressure on individual staff members, increase the extent to which the teams work together and improve the consistency and sustainability of the services. The Discharge and Settle Worker role is key to this new model of delivery. 

The postholder will be working in the community and in patients homes to help them settle back into life and to connect with the support and services that will help them avoid another hospital visit as far as possible. Maintaining good relationships with the rest of Age UK East London’s Home and Settle team and will ensure the smooth running of the service and the best possible outcomes for patients.

This is an exciting time to join us as we build on our past learning and successes and increase the extent to which we integrate our services. Fast paced and with no two days the same, this work suits self-motivated team players who enjoy highly rewarding work that makes a difference to people and communities.

Job description

Job Purpose

The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes. 

Key Tasks

• Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment. 
• Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home. 
• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.  
• Help maximise service user independence by adopting an enabling approach. 
• Develop a listening and caring relationship with the service user and their families/carers. 
• Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc. 
• Prepare and service drinks and simple meals with or for the service user customer ensuring nutritional needs are met in accordance with individual support plan. 
• Accompany service user outside the home e.g. hospital/GP appointments etc. 
• Support customers with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the customer etc. 
• Ensure services provided by AUKEL in the community are safe and person centred. 
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. 
• Work within AUKEL’s expectations of professional boundaries and confidentiality. 
• Provide cover in the case of sickness and annual leave periods of colleagues. 
• Support service user reviews, ensuring all visiting information is uploaded on to AUKEL’s organisational case management system. 
• Meet with volunteers to provide support and guidance. 
• Work with a range of professionals including: 
• Supporting health and social care professionals with patient discharge 
• Liaising with the Hospital health and social care professionals to facilitate smooth supported discharge. 

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App). 
• Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures. 
• Ensure service user comment sheets are completed.
• Support the return of Customer Comment sheets and general feedback in respect of your own service users. 

 Quality

• Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles. 
• Deliver all work in line with AUKEL quality mark standards. 
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2. 
• Complete essential training as required by AUKEL to provide safe services. 

 Liaison

• Work in collaboration with other agencies providing support within the customer's home. 
• Work under the direction of the service manager and project officers. 
• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. 

 General

• Meet regularly with your line manager for support, supervision, and appraisal. 
• Attend team and staff meetings, (and other meetings) as required. 
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 
• Complete any training which is required to fulfil the role. 
• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc. 
• Work within AUKEL’s expectations of professional boundaries and confidentiality 

 Functional Links

• The post holder report to the Manager. 
• Close working with NHS health & social care professionals. 
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. 
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc. 

Person Specification

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position. 

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care. 
• Experience of working collaboratively with external partners. 

Knowledge & Understanding

Essential 

• Understanding and commitment to empowering individuals to reach their full potential. 
• Understanding the principles of confidentiality in practice. 
• Understanding of safeguarding and when to raise a concern. 
• Understanding of stigma and discrimination, and the impact this has on people’s lives. 

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures. 

Skills/Attributes

Essential

• Excellent interpersonal skills 
• Good English verbal and written communication skills 
• Good planning and organisational skills. 
• Ability to work independently and as part of a team 
• Ability to prioritise and manage time and resources in a competent manner 
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. 
• Able to use Charity Log (CRM used by AUKEL).  Training will be provided as necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid). 

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 
• Flexibility in working hours to meet organisational needs.
• The role is required travel across East London

Employment Details

Hours available

We have different roles available between 16 and 35 per week.

Location

The post holders will be mostly based

• Either within the London boroughs of Tower Hamlets and Hackney including the Royal London and Homerton Hospitals
• Or within the London boroughs of Newham and Waltham Forest including the Newham and Whipps Cross Hospitals

Job Title

Head of Operations

Department

Operations & Programmes

Reporting to

Director of Operations & Programmes

Managing

Partnerships Project Manager, Partnerships Delivery Officer, Behavioural Change Programme Expert
 

Location
This role is hybrid, with a requirement to work from the office (near Moorgate, London) a minimum of two days per week.

Travel Requirements
This role works across the UK and travel to Scotland and other devolved nations may be required on an occasional basis.

Main relationships

Director of Operations & Programmes, Senior Leadership Team, Senior Management Team, Partnerships Team

Benefits

· Salary £61,000

· 30 days leave (plus Bank Holidays)  

· Bupa Health Cover

· Matched company pension scheme

· Life assurance cover offering 4x death in service benefit.

· Company sick pay

· Training and development opportunities

· Learning and Wellbeing Grant 

· Employee assistance programme

· Season Ticket Loan

· Perks and discount platform

About us

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

Our Vision:  Working together to reduce alcohol harm across the UK.

Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

· Public-facing campaigns and digital services, information and guidance

· Evidence-led advice to governments and industry

· Independent research, consumer insight and evaluation

Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Purpose of the role

We have a brilliant new opportunity for an exceptional leader to join our team, to help shape the provision of our advice, information and guidance programmes and ensuring the successful delivery of a range of priority partnerships.

Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all programmes align with Drinkaware’s strategic goals and priorities.  You will be a natural collaborator, building and maintaining effective relationships with key internal and external stakeholders, to ensure that the public can access high quality impactful support.

As an experienced leader, you will use your experience and skill to drive improvements by partnering with teams across Drinkaware. You will do this by balancing engagement with progress, while ensuring that our work is informed by lived experience and the latest evidence.

You must have demonstrable knowledge and experience of working in the health sector and have a passion for reducing alcohol harm in the UK.

Main Duties and Responsibilities

· Be collectively accountable as part of the Senior Management Team for leading and managing Drinkaware ensuring high performance in the delivery of plans and targets and maximum cross-organisational collaboration, deputising for the Director of Operations & Programmes

· Be responsible for the day-to-day leadership of operations & programmes, overseeing and directing interconnected projects ensuring consistency in programme and project work.

· For 2025/26 this will focus on the roll out of our Information, Advice & Guidance programmes and extended brief intervention programmes to the public via digital tools to a mass audience and to underserved groups.

· The post holder will be required to manage a small dedicated team ensuring that robust project plans, clear goals, timelines and resources are established and managed as well dependencies within and between projects.

· Act as a Safeguarding Officer ensuring safeguarding is embedded within all programme delivery.

· Proactively address challenges and seeks solutions while maintaining high standards of quality and integrity. Holding themselves and their team accountable for delivering results aligned with the organisation's objectives.

· The post holder will work closely with the Head of Impact ensuring partnership projects deliver impact, clear metrics and reports which demonstrate the project(s) value proposition to our funder base, stakeholders in government and the public.

· Work closely with the Marketing and Comms team to ensure highly effective marketing and communications strategies are progressed for individual projects and the wider programme of activity, and that brand and reputational risk is minimised.

· Work closely with the Digital Team to ensure full visibility and informed prioritisation of digital projects and interdependencies.

· Work closely with the Partnerships Team to ensure successful delivery of all agreed activity and KPI’s for partnerships

· Work closely with the Research, Strategy and Impact team, ensuring all programme development is evidence based 

Additional Responsibilities

This role works across the UK and travel to Scotland and other devolved nations may be required on an occasional basis.

Accountable for:

Overseeing budgets and plans.

Delivery of partnership projects & programmes

Safeguarding

PERSON SPECIFICATION

Qualifications and/or experience

Proven leadership experience in programme/project management, with a background in the health sector. A degree in a related field is beneficial but not essential. 

Experience of managing a team in a hybrid work environment (desirable).

Prince2/Scrum Master/Agile (desirable).

Essential Criteria / Key Skills

1. A proven track record with innovative proposal design and programme delivery ensuring programme quality.

2. Strategic thinking and problem-solving abilities, with a keen eye for detail and a results-oriented mindset.

3. Ability to work independently and autonomously, prioritise tasks, and adapt to changing circumstances.

4. Exceptional project management skills, including the ability to lead cross-functional teams, develop and control deadlines, budgets and activities.

5. Exceptional ability to facilitate high project-based team performance, inspire and motivate staff, and develop team skills and capabilities.

6. Strong operational management and delivery skills. 

7. Able to work in close collaboration with internal and external stakeholders.

8. Possesses excellent senior networking, influencing, relationship building and communication skills.

9. Strong financial management skills including budget setting, reforecasting, financial reporting.

10. Understanding of safeguarding legislation and practical application in delivery of programmes  

11. Emotionally intelligent and resilient when under pressure.

12. An energetic and committed ambassador for Drinkaware, our mission and values

How to apply: maximum 2 page A4 cover letter explaining your motivations for applying for the role at Drinkaware and outlining how they meet each point on the person specification. CV's only will not be considered.