Community Engagement Manager Jobs

ROLE OVERVIEW
We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help deliver our new strategy. 

As a new role in the hospice’s Fundraising & Marketing Team, the Marketing & Communications Manager will join an existing team of fundraising managers working to maximise awareness and support of the hospice in order to ensure its long-term sustainability.

The postholder will be responsible for the operational management, development and delivery of marketing and  communications to support the hospice’s income generation strategy, including line management of the Website Editor and Marketing & Communications Officer, and external agencies.

The successful candidate will be an experienced marketing professional, used to working closely with income generating teams. They will oversee the delivery of a compelling programme of multi-channel communications with the sole aim of increasing the awareness of and support for the charity. 

KEY RESPONSIBILITIES

Marketing and communications planning, delivery and performance management

• Working closely with the Director of Fundraising & Marketing, develop a clear marketing and communications plan to support the strategies for fundraising, retail and volunteering.
• Implement, monitor and analyse marketing and communications plans and budgets, producing impactful insights and reports to guide our ever-evolving work through all communication channels.
• Develop and maximise the marketing mix, identifying innovative initiatives and working across online and offline channels, to best support the promotion of all income generation activities across the hospice.
• Ensure compliance to industry standards and best practice at all times.
• Support the fundraising strategy in proactively researching and targeting audiences across the catchment area to ensure a broadening of reach and awareness of the breadth of the hospice’s services.
• Be forward facing and lead on engagement with clinical colleagues to promote the need for strong patient stories and effective storytelling to support fundraising.
• Ensure sufficient opportunities for collection of service user data to share news and promote activities.
• Proactively develop and streamline the long-term internal and external communications schedules across the charity.
• Lead on content creation, coordination and production of hospice marketing materials, protecting the reputation, brand and tone of Katharine House.

Operational delivery

• Lead on the writing and distribution of appropriate and engaging press releases, paid adverts, local village features and articles.
• Work closely with the Marketing & Communications Officer to oversee delivery of a planned (and reactive) social media programme, maximising opportunities to increase our profile, using online planning and Analytical tools to plan and report on digital channels to improve targeting and supporter journeys.
• Work closely with the Website Editor to oversee and optimise the KHH website: creating and updating content for the charity and clinical colleagues, including the EPiC Resource Centre.
• Work with the Website Editor and Supporter Care team to ensure that integration of the CRM (Beacon) and website is optimised, to maximise supporter journeys, supporter preference compliance and insights.
• Work together with relevant charity and clinical colleagues and our designer to prepare, design and deliver high-quality marketing materials. 
• Work with the Marketing & Communications Officer to oversee the production of the monthly supporter e-newsletters.
• Alongside your immediate team, manage production of the bi-annual Katharine House magazine from start to finish, with content and thematic planning with fundraising and volunteering managers.
• Lead on content creation to use across the charity. Continue to manage and regularly update our library (filed, captioned, tagged) of patient, staff and volunteer stories with consent, quality photography and video content for use across all of income generation.
• Manage and oversee the charity’s online channels including website, ensuring accurate, up-to-date and engaging content, and ensure all online advertising (inc. paid social media adverts), Google AdWords grant and SEO are effectively managed.
• Liaise with clinical colleagues at our NHS partner OUH to support key marketing, messaging and communication needs, ensuring our brand is correctly used.

Leadership and people management

• Meet regularly with the Website Editor and Marketing & Communications Officer, fostering positive communication and engagement. Carry out monthly one-to-ones, setting quarterly objectives and recognising training needs where necessary.
• As a member of the management team, represent the culture and values of the hospice and charity sector.
• Manage the ongoing and changing priorities within the team, communicating and sharing progress and changes in a clear, timely manner. Promote collaborative working and its benefits across the organisation.
• Attend regular management meetings, contributing to team strategy and overall management/team needs.
• Act as a positive role model to the charity team and wider stakeholders.
• Actively manage the workload of our designer. 
• Where necessary, manage poor performance as it happens and support staff to fulfil their role.
• Network and foster good relationships both internally and externally to the charity.

VISION, MISSION AND VALUES

Vision - our vision is to ensure that every moment matters for patients and families affected by life limiting illnesses in our local community.
Mission - our mission is to ensure that we maximise support for quality, holistic services that meet the complex medical and social needs of our community around the issues of death, dying and loss. 

Values
Compassion - we act with compassion and integrity, and ensure that everyone is treated with respect. 
Inclusivity - we are committed to our whole community, regardless of background or circumstance. 
Sustainability - we work to ensure the continued provisoin of quality palliative and end-of-life care in our community. 

Are you an experienced communications professional that is passionate about using your creative communication skills to make a difference? 

This is an extremely exciting opportunity to play a leading role in the further development of Alexander Devine Children’s Hospice Service.

We are an award-winning local charity that provides specialist care and support to children with life-limiting and life-threatening conditions, and their families across Berkshire and into surrounding counties.

We are looking for a motivated, dynamic and experienced Communications Manager to join our team and who will help us build on our charity’s established reputation. You will lead on the delivery of a marketing and communications strategy that will engage and champion our brand to all our key audiences, internally and externally, in a consistent manner via a number of mediums and platforms.

You will bring creativity, energy, and passion to this role, with responsibility for delivering high-quality marketing assets that will bring our vital work to life in an inspiring way to help grow awareness and increase vital income.

The successful candidate will need to have experience across various areas: PR and brand management, report writing and developing case studies.

The role is based at our state-of-the-art children’s hospice just outside Maidenhead.

Action for Pulmonary Fibrosis (APF) is the UK’s leading charity dedicated to improving the health and well-being of people affected by pulmonary fibrosis. We’re here to ensure that people affected by pulmonary fibrosis (or lung scarring), their loved ones and the professionals caring for them have the support, resources and voice they need.

‍Purpose

APF has grown significantly over the past five years, with our support services reaching over 10,000 people affected by pulmonary fibrosis (PF) each year. We have ambitious plans for further growth across our services and to fund more ground breaking research. As we enter a new five-year strategic period, we aim to grow our income to £3-5 million, which will underpin our exciting plans to support more people affected by pulmonary fibrosis and prevent lives being lost to this devastating disease.

The Charity Governance and Operations Manager will ensure robust operational, safeguarding, and governance frameworks are in place to support Action for Pulmonary Fibrosis’ continued growth. This role is critical for maintaining our compliance with legal and regulatory requirements, overseeing risk management, and embedding efficient operational structures. In addition, you will help foster a culture of high-quality supporter care and lead on continuous improvement to strengthen internal processes and staff development.

Terms of Appointment

Working hours: Full time (37.5 hours per week) or part-time (minimum 30 hours per week).

Reports to: Director of Finance and Operations (primary reporting line) Chief Executive Officer (dotted line reporting for governance and Board assurance).

Location: Hybrid (1–2 days per week in the Peterborough office, 3–4 days remote working.

Salary: £40k - £45k FTE (salary will be pro rata for part-time hours) dependent on experience.

‍Other benefits

The ability to flex hours, take ‘time off in lieu’ for extra hours worked.

Death In Service benefit.

Service-related sick pay when 6-month probation is completed.

Employee Assistance Programme.

Access to training and development.

Complimentary gym access at Stuart House (non-contractual).

Application details

• Your CV.
• Your Cover Letter.

Interviews will be held in person at our Peterborough Office, Stuart House on the 23 April.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age, or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Our Mission: A Better End of Life for Everyone
In the next five years, we're committed to closing the gap for those missing out on the end-of-life care and support they need. We'll achieve this through:
- Expanding and transforming direct care and support
- Delivering practical, accessible information and guidance
- Leading the way in shaping end-of-life experiences
Your Role in Our Vision
As a Community Fundraiser, you'll play a vital role in our mission by empowering supporters in your local area to raise essential funds for Marie Curie. Reporting to the Deputy Head of Region, you'll collaborate with talented fundraising professionals to inspire individuals and groups to achieve their goals, ensuring their efforts make a lasting impact.
Key Responsibilities
- Build and nurture a network of fundraising groups and volunteers
- Deliver local elements of national campaigns, including The Great Daffodil Appeal
- Grow community involvement and financial support through outreach
- Collaborate with internal teams and external stakeholders
- Ensure compliance with fundraising policies and maintain accurate records
- Ese of social media to promote local work
What You'll Need
- Proven experience in volunteer or community engagement
- Excellent interpersonal and networking skills
- Strong organisational and budget management abilities
- Proficiency in Microsoft Office and database management
- A valid UK driving licence and willingness to travel, including evenings and weekends
Please see the full job description here.
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications: Sunday 6th April 2025
Salary: £26,370.00 - £29,297.00
Contract: Full time, Permanent role
Based: Homebased Role
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

We have a fantastic new opportunity to join our Communities Team as Community Investment and Partnerships Manager on a 12 month Fixed Term basis.

Ideally the role would be based either out of our Basingstoke or London office but we can be flexible on location as we have other offices within the South and South West.

The role will be a combination of time in the office with working from home and traveling across our locality areas.  There will be regular travel across our geography, so you should have access to transport and be happy to travel.

The Role

Reporting into the Head of Community Investment and Strategic Partnerships, you'll lead the development of a Regional Community Investment strategy and embedding of our Thriving Communities strategy across our Localities.

Managing an existing team, you'll be responsible for delivering the Community Investment and Partnership programme across localities, identifying opportunities for fundraising and programme development, building new partnerships and delivering social impact. Key responsibilities include:

• Building and maintaining key relationships with external partners, including local authorities and other agencies working in our communities
• Overseeing the delivery of a wide-ranging programme of Community Investment interventions in localities that deliver measurable social impact
• Effectively managing the performance of the team through objective setting, providing support, coaching, guidance
• Ensuring contracts and projects are managed effectively and demonstrate social impact, including financial management
• Working with the Partnerships and Funding team by writing bids that bring in external funding to support programme development
• Leading the design of Grants programmes that respond to customer and community needs, working closely with the Grants Officer
• Working across the Community Investment team and wider Customer directorate to embed a framework for social impact and outcomes recording

What we need from you

You should have previous experience in a similar role, with significant experience in Community Investment and a track record of developing and commissioning a variety of programmes and partnerships which deliver social impact. You'll also have:

• A proven track record of positive stakeholder engagement and relationship management
• Previous experience in identifying fundraising opportunities to support community investment programmes
• Experience in contract management, bid writing and budget management
• Strong organisational and project management skills with the ability to work under pressure and prioritise important tasks
• Excellent verbal and written communication skills
• Previous experience managing a high performing team; coaching and developing to ensure a supportive working environment

What you'll receive from us

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Director of Income and Engagement your responsibilities would include: -

·       Lead, inspire and manage an integrated Income, Data and Communications Team to diversify and increase income to          reach and engage more carers.

·Drive a substantial increase in voluntary income and the charity’s supporter base.

·Lead on communications and campaigns to support delivery of the charity’s strategy.

·Take an active role as a member of Carers First Leadership Team to shape and implement the charity’s strategy and             unlock the whole organisation’s potential.

About you

To be successful in this role you will need -

· Experience in strategic planning with an ability to produce and deliver creative and impactful income generation and             communications plans with targets and measures.

· Demonstrable achievements in planning and delivering significant income growth within a charity, from a diverse                   range of sources, including trusts and foundations, community fundraising, individual giving, major donors, legacies               and corporate partnerships.

· Demonstrable experience in writing compelling, robust and evidence-based proposals and cases for support for                     funders.

· Extensive experience of planning and delivering national and local communications/marketing tailored to key                         audiences, across multiple channels, to increase reach and engagement with key audiences.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First can offer you

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. 

Candidates must clearly write how they meet each requirement in the person specification to progress their application

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview process

The closing date for applications is 5pm on 13 April 2025. There will be a two stage process.

Candidates who have fully evidenced they meet the requirements of the Personal Specification to a satisfactory standard will be long listed and invited to Stage 1.

Stage 1:  Week commencing 21 April 2025 - informal online meeting with the Chief Executive to discuss their                                        application.

Following the informal meeting, successfully shortlisted candidates will then progress to Stage 2:

Stage 2:   Week commencing 28 April and 5 May 2025 - formal face-to-face interview with the Chief Executive and                                Trustees. As part of the formal interview, candidates will be required to give a presentation, and details will be                        provided in advance.

At Warwick Schools Foundation, we believe that education changes the world.  We have a vision of a society where access to education is means blind, driven by potential and irrespective of background.  We are seeking a Community Engagement Officer to play a key role in helping us turn this vision into reality. 

The post-holder will join our thriving team to foster relationships between Warwick Schools Foundation and its broader community, with a particular focus on former parents, former staff, corporates, charitable trusts and local community groups.

The successful applicant will be passionate about the sector with a desire to improve access to quality education for all and will have exceptional interpersonal skills with an ability to engage diverse audiences, work collaboratively across teams and juggle multiple priorities

We are looking for an enthusiastic and talented fundraiser to join our team in the role of Community Fundraising Officer. 

JOB OVERVIEW

Working with the Events & Community Fundraising Coordinator, the Community Fundraising Officer will be responsible for planning and delivering a varied programme of community fundraising activities. This currently includes a recipe club, fundraising campaigns, online raffle and auctions, and attendance at events, alongside supporting individuals, organisations and groups who are organising fundraising events on behalf of the Trust.

While prior third sector experience is required, it's just as important that the successful candidate has excellent communication skills and strong organisational and administrative abilities. This is an exciting time to join the team as we drive a new strategy forwards to widen our presence across the country and increase active involvement with the Trust.

Responsibilities

• Design and deliver polished supporter journeys for all community fundraisers, ensuring maximum fundraising returns.
• Answer general enquiries and distribute community fundraising packs to supporters who are holding local events or participating in our fundraising campaigns.
• Recruit and manage volunteers, encouraging them to promote the Trust within their local community through event attendance and fundraising initiatives.
• Organise volunteer attendance at the Trust’s own challenge events, including Trailwalker. Handle requests from supporters for Trust representative to attend events, talks or cheque presentations.
• Identify appropriate third party events and manage the Trust’s attendance, with the aim of engaging with supporters, recruiting volunteers, and strengthening the Trust’s brand.
• Work with the Events & Community Fundraising Coordinator to develop a yearly strategy to grow income from community fundraising in line with the wider strategy. Develop new income streams through campaigns and/or introducing new communities to the work of the Trust.
• Formulate and oversee the annual Community Fundraising budget, including income and expenditure. Liaise with the donations processing and Finance teams to ensure challenge and community income is allocated and recorded correctly.
• Work with the Communications team to ensure effective promotion of community fundraising initiatives across all relevant mediums.
• Work with the Communications team to showcase any new initiatives, developing attractive and innovative fundraising assets and ensuring they are readily available for our supporters. Set up smooth, accessible sign-up processes, capturing contact preferences and relevant data that will assist with evaluation and analysis.
• Monitor and report on agreed KPIs relating to Community Fundraising.

Skills

Applicants for this position should be able to satisfy the following criteria:

Essential

• Excellent communication skills, both verbal and written
• Ability to develop and implement new initiatives
• Highly organised and efficient in project management
• Ability to develop working relationships with a range of supporter backgrounds
• Strong administrative skills
• Excellent IT skills, particularly Excel, Word and PowerPoint
• Ability to prioritise and manage own workload, and work to deadlines
• A positive outlook and supportive team player
• Flexible, can-do attitude, with the ability to remain calm and professional when under pressure
• Willing and able to work additional hours at events over evenings and weekends
• Prior experience of working for a not-for-profit organisation

Desirable

• Experience of supporting community and/or event fundraising
• Knowledge of Data Protection regulations
• Working knowledge of a CRM database
• Full UK Driving license, and willingness to drive hired vehicles

Join us in making a difference through effective fundraising efforts!

Barnabas Aid is seeking a proactive and experienced Philanthropy Manager to join our International Outreach team. This new role is integral to ensuring the growth and sustainability of our work through regular or one time organisational and personal donations. The Philanthropy Manager will develop and implement a comprehensive strategy in support of this, targeting potential supporters who wish to leave a lasting impact through Barnabas’ work. The role will involve cultivating relationships with current and prospective organisational and private UK based and international supporters, overseeing communications and marketing strategies, and ensuring that Barnabas Aid’s fund raising programme is promoted effectively across all channels.

As part of a dynamic fundraising team, the Philanthropy Manager will work closely with the Head of Campaigns, the Living Streams Officer, and the Head of Communications. The role

will also involve engagement with donors, ensuring that Barnabas Aid is at the forefront of supporters' minds when it comes to making donations or leaving a legacy for future generations of Christians in need.

We're an award winning charity running local learning centres based in the heart of the communities we serve. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

As the Fundraising Operations Manager you will bring your experience and organisational skills to play a critical role in supporting our fundraising team to achieve income targets, develop a strong pipeline of funders to invest in our work and work with the team to maximise operational efficiency. You will also lead on events logistics and play a pivotal role in helping to manage data and reporting systems.

You will be joining an exceptional, talented and successful fundraising team, all with a genuine passion and enthusiasm for our mission to support young people achieve their ambitions. 

The role at a glance

Contract: 

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates

Start date: 

Summer 2025 or as otherwise agreed

Working Hours:

09.00 - 17.30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location:

This role will be based at our Head Office in London. 

Salary:

£38,100, including London contribution of £2,600.
Pro rata for part-time candidate

Annual Leave:

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff Benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
• Employee Assistance Programme including access to wellbeing and legal support
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th April 2025

Interview Day (in-person) - 6th May 2025 Please ensure that you are available on this date.

About The Role

We’re looking for an exceptional internal communications professional to play a critical role in leading the development and delivery of the change communications for RBLs transformation agenda in this newly created Change Communications Manager, 12 month Fixed Term Contract.

Are you ready to join a growing team who are passionate about making a difference to our Armed Forces community? If you thrive on working collaboratively to deliver transformational change, this could be the role for you.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This role will see you accountable for developing and implementing a plan to support the large transformation agenda underway, working alongside the TMO, Change Leaders, Transformation Cluster Leads, and project and programme teams across the organisation.
Reporting to our Head of Internal Communications and Engagement, key responsibilities will include:

- Create and deliver impactful communications and engagement plans to fulfil the objectives of the change programmes.
- Ensure the change communications align with and support our strategic priorities
- Provide communications expertise and hands-on support to successfully manage and embed change throughout the transformation portfolio working with Cluster Leaders, Executive Board sponsors, and project and programme teams
- Work collaboratively with Internal Communication & Engagement colleagues to ensure that change communications are fully aligned with the wider internal communications agenda

Your proven track record in designing and implementing change communications strategies and plans for complex, geographically dispersed audiences, coupled with strong networking and influencing skills will be crucial. You’ll bring a natural flair for crafting compelling copy, and, with your first-class stakeholder management skills, you'll build relationships, provide expert advice, and work collaboratively to deliver impactful change communications.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We have an opportunity for a Strategic Planning Manager to join the Strategic Planning team on a full-time fixed term contract for 12 months. This is a dynamic role where you will co-ordinate the key components of the strategy management system.

It’s an exciting time to join the Fund as we implement our 2030 strategy ‘It Starts with Community’. Our ambitious 3-year Corporate Plan sets stretching goals to guide the organisation’s delivery of the strategy. The Strategic Planning team plays a key role in driving the Fund to achieve our overarching strategic ambitions. Through our strategy, we aim to build resilient communities that are more inclusive and environmentally sustainable. We’re committed to focusing our efforts where the need is greatest, particularly with people, places and communities who experience poverty, disadvantage, and discrimination. We’re eager to make a significant impact in the years ahead.

You will be part of a small, dispersed team working flexibly to meet the needs of our key stakeholders. The team oversees the Fund’s corporate planning, business planning and project/programme management processes to ensure we achieve our strategic ambitions.

You will bring expertise in strategic planning to facilitate the annual business planning process within senior leadership teams across the Fund, supporting directorates to deliver our strategic aspirations. We are looking for someone with a keen eye for detail who can also see the bigger picture. Through a continuous improvement approach you will regularly review our ways of working and be empowered to identify and implement innovative solutions. With your strategic thinking and analytical skills you will contribute to reports to senior leaders to provide assurance, raise issues and support effective decision making.

You will work collaboratively with our wider network of colleagues from across the organisation to deliver our key corporate processes,  including the Finance team to ensure alignment between planning and budgeting.

You’ll play a key role in reporting against our strategic transformation and delivery programme, helping the Fund to assess whether we are on track to achieve our goals. You will have a strong background in project delivery, helping to develop and strengthen our internal project management capabilities by rolling out project management tools and templates, and providing coaching and guidance to project leads.

With strong organisational skills you will manage your workload and priorities throughout the year, ensuring that team priorities are met and aligning your efforts with the overall goals of the team. Your strong communication skills and passion will help raise the profile of the team and our work with colleagues across the Fund. There will be some travel expectations, with quarterly face-to-face team meetings within one of our offices.

Interview Date: 7/8 May 2025 (online via Microsoft Teams)

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential criteria

• Experience in delivering key elements of a strategy management system
• Experience of developing processes, systems and associated guidance and template documentation and guiding, mentoring and coaching individuals through the implementation of processes
• Solid stakeholder management experience with the ability to influence and engage colleagues at all levels
• Strategic thinking; ability to maintain overall perspective on the wider context
• Strong communication skills, working across team and organisational boundaries at all levels.
• Experience of project management methodologies and risk management
• Excellent planning and organisational skills

Desirable criteria

• Project management qualification i.e. Prince2

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Contact and additional information

· This position is a hybrid role with some working from home, some community-based work and some office based work at Surrey County Council in Guildford, split to be agreed.  Applicants need to be resident in the Surrey area.

· A full driving licence and access to a car is essential for the role

· The role will involve evening and occasional weekend work

Job description

The project officer will help communities to work in partnership with flood risk management agencies to better manage flooding and its impacts in their area.  This will involve working with communities at flood risk and agencies using methodologies developed by the National Flood Forum and used successfully around the country.

We are seeking someone warm and approachable, who will be required to work in and potentially other areas in England & Wales.  You will need to be able to engage appropriately and effectively with grass root communities at risk of flooding, as well as professional organisations and have proven project management skills.

Day to day you will work directly with members of the public in communities and liaise closely with external organisations and partners.

Co-workers

The National Flood Forum team is extremely supportive of one another.  Officers work in projects across the country but speak and meet on a regular basis. Training and experience are gained alongside these officers in their areas.

Experience and skills required

You will need to:

· Have excellent written and verbal communication skills.

· Be highly organised, flexible, able to self-manage and prioritise workloads. 

· Have experience of managing projects and writing formal reports

· Have patience, understanding and exceptional listening skills

· Be confident at engaging with all kinds of people over the phone, through virtual meetings and in person and be able to adapt your behaviour to different situations and people

Competencies required

Competence 1 - Communication

Communicates Effectively – Communicates clearly and effectively with a wide range of people, including communities and professional partners, taking account of the audience and their needs

Description - Listens and questions to understand. Works to facilitate and support the community’s perspective.

Competence - Shows commitment to putting the public & client first and takes pride in delivering a consistently high-quality service. Demonstrates active listening skills and tact in working with the public and professional partners.

Competence 2 - Delivery

Delivering projects - Focuses on results, organises and prioritises for effectiveness, develops and delivers on plans.

Description – Manages projects effectively and writes reports efficiently and to a professional standard

Competence - Organises and delivers tasks effectively. Produces comprehensive and well written reports, evaluations and statistics

Competence - Results focused; delivers on the targets for the project, continually monitors performance and takes corrective action where necessary

Competence 3 – Team working

Managing self - Works co-operatively and flexibly with other members of the team towards common goals.

Description - Has full awareness of own strengths, weaknesses. Effectively organises self and takes personal responsibility for own role in the National Flood Forum

Competence - Understands and recognises own role within the team. Works effectively with team members to deliver results

Competence - Understands the charitable objectives of the National Flood Forum

For further details about the role or informal discussion please contact Amanda Davies 

To apply - 

· Please send a CV (maximum 2 sides)

· A supporting statement (maximum 1 sides) demonstrating how you meet the requirements. 

· Please tell us how you heard about this position on your application.

· Please complete the equal opportunities form via this link https://forms.gle/azbqv3yT54JwcsW59

As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.

Your responsibilities will include:

• Service Management & Safeguarding

• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.

• Making safeguarding, MARAC, and other urgent referrals as needed.

• Ensuring compliance with safeguarding protocols and legal obligations.

• Leadership & Staff Management

• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.

• Conducting regular supervisions and performance management.

• Leading by example—supporting and empowering the team while being hands-on when needed.

• Community Engagement & Networking

• Building and maintaining relationships with partner organisations, charities, and statutory services.

• Representing the Makery at networking events and strengthening our presence within the community.

• Identifying and developing new services or partnerships based on community needs.

• Operations & Financial Management

• Overseeing the hub’s budget, ensuring financial sustainability.

• Managing administrative tasks related to service delivery, including data reporting.

• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.

We are looking for a passionate, resilient, and adaptable individual who:

• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.

• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.

• Has experience in staff and volunteer management, including training, supervision, and performance support.

• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.

• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.

• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.

• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.

• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.

Qualifications and Experience (Essential)

• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.

• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.

• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.

• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.

• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.

Why Join Us?

At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.

If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!