Community engagement manager jobs
Salary: £24,000-£25,500 per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid - minimum of 2 days per week in our office in Hatfield
Join Our Team!
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.
The role involves providing excellent customer care and engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The post-holder will be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the wider team.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
-
25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
-
Salary Sacrifice Pension scheme
-
Flexible working options
-
Enhanced maternity, adoption and paternity pay
-
24/7 Employee Assistance Programme
-
Wellbeing programme
-
Interest free loan for season tickets
-
Cycle to work scheme
-
Free parking and secure bike locks
-
Training and development financial support and/or study leave
-
Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please refer to the Recruitment Pack on our website for further information.
Closing date: Tuesday 22 April 2025, 9am.
Interviews will be taking place remotely w/c 28 April 2025
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a difference to life limited and life threatened children, young people and their families? To know that every day you are making a difference to the community we serve.
It takes over £8m a year to run our vital services, and to make it happen we need innovative, imaginative, focused, ambitious fundraisers to generate those much-needed funds. Does this sound like you?
You’re the face of Naomi House and Jacksplace Hospices – out there building strong relationships with individuals, committees, community groups and schools as you deliver community fundraising initiatives across the region the hospices serve (Hampshire & IOW, Wiltshire, Dorset, Berkshire, Surrey and West Sussex). You’ll be working to ambitious targets, but as a proven fundraiser with a track record of success, you thrive on the challenge of that.
What’s really important here is that you’re able to manage your income stream and workload to maximize your efficiency, constantly looking to make the best use of your time and the team’s resources. An inspiring and persuasive presenter with excellent writing skills, you should also bring the passion and vision to drive the growth of this forward-thinking charity.
Here at Naomi House and Jacksplace, we believe that in working together in an open, honest and trusting environment, we can achieve our shared goals. As a team, we strive to be the best and make the most of every opportunity we can to deliver our unique service and support those we care for. If you think the same way, we’d love to hear from you.
Key Responsibilities:
- To develop, implement and manage regional (community) fundraising the associated income and expenditure budgets, ensuring that all budget targets are achieved
- To evaluate regional fundraising plans on a regular basis and make changes when necessary
- To cultivate relationships with existing individuals, fundraising committees, businesses, schools and community groups by executing exemplary, personalised stewardships in order to maximise fundraising income, and to ensure their life long support.
- To research and identify prospective new regional fundraising opportunities and activities and to produce funding proposals for donors and prospects, ensuring that the potential of these sources is fully maximised
- To secure charity of year adoptions for organisations, including community groups, golf clubs, schools and smaller companies.
- To undertake talks to community groups to maintain relationships, nurture new contacts and elicit donations.
- To work closely with the Supporter Services Team and to uplift support under £1,000.
- To actively promote and recruit participants to the Event Programme as per event target (to be outlined) for each activity.
- To input into the development of the Ambassador programme, working with members of the Volunteer Support Team.
- To work in conjunction with the Marketing Team to ensure strategic marketing and communication plans are created to promote community fundraising activity effectively
- To support and manage volunteers utilising skills and resources available, working with other Trust personnel as appropriate.
- To develop and maintain in-depth knowledge of the region, the companies, community and events including the smaller parishes that are in the region.
- To produce monthly activity plans and reports.
- To monitor income against agreed targets, escalating issues as necessary and agreeing remedial actions
- To carry out any other duties as required by the Fundraising Management Team.
Hours and Benefits:
This is a permanent, full-time role working 37.5 hours per week. You will work Monday – Friday with occasional evening and weekend hours required.
This role offers hybrid work, working 3 days in the office at our Hospices in Sutton Scotney, and 2 days remotely. Due to the nature of the role, you will be required to travel around the region to meet community leaders, donors and supporters.
Salary - up to £30,750 FTE, dependent upon experience.
Benefits include flexible working options, 28-days holiday, group pension scheme, life assurance, Health cash plan and the opportunity to work in an organisation where every job matters.
To apply:
You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.
Should you require any adjustments, or if you would like to speak to someone before applying, then please contact Clare Froud, People Advisor.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Our Mission is to always provide outstanding care for children, young adults and families.
Campaigns Project Manager
Contract type: Maternity Cover, 12 months, 35 hours per week, with a starting date from June 2025
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face per week, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
Salary: £43,668 - £45,851 per year with excellent benefits
About WaterAid
Use your skills to play a vital role in changing the world through water. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Campaigns Project Manager to drive change through water, so millions of people can break free from poverty and change their lives for good.
About the Team
The role sits within the Supporter Marketing team, a team at the heart of WaterAid’s communications with its supporters. The Supporter Marketing team plays a pivotal role in shaping the dialogue with our supporters, defining and facilitating their crucial contribution to driving our mission forward. We are responsible for creating the best supporter experience in the UK, that people genuinely love and feel part of. We build relationships and increase the engagement with our supporters – delivering £37 million income stream from a supporter base of 700,000+ individual supporters, through an audience-led communication programme of diverse channels.
About the Role
As our enthusiastic Campaigns Project Manager, you will be responsible for developing and implementing WaterAid's mass campaigning strategy to influence governments and policy makers, driving campaigning actions through stunning, personal, story-led communications. The purpose of which is to increase our political impact and inspire supporters to advocate to end the water crisis.
This role is a Full-Time, 12 months maternity cover, with a starting date from June 2025. Our offices are based in Canary Wharf, London.
In this role you will lead on developing and implementing WaterAid's mass campaigning strategy to influence governments and policy makers, maximising political impact and supporter engagement, identifying opportunities to test innovative ideas.
You’ll also:
- Devise and manage appropriate supporter journeys for campaigners, developing a relationship with supporters to ensure their support is maximised
- Create phenomenal personal communications, that develop supporter conversations and make lifetime connections
- Help build a team that everyone wants to work with and for, and where people do work that most interests them
To be successful, you’ll need:
- A good understanding of mass campaigning principles, and a strong interest in creating meaningful individual political actions that result in change
- Proven experience in a successful mass campaigning, direct marketing, supporter engagement and/or customer marketing role
- Solid project management experience, with the ability to manage large, complex projects from start to finish, working to agreed timescales and outcomes and with multiple stakeholders
- A passion for creating phenomenal, unexpected, personal story-led creative, which tells of extraordinary human experiences.
Although not essential, we also prefer you to have:
- Experience of volunteers or campaigners’ management
- Experience with new product development
- Hands-on experience of working with budgets and reporting on financial KPIs
- An empathy with overseas development issues
Closing Date: Applications will close 10:00 am UK Time on 14 April 2025. Availability for interview is required on the week of 28 April.
How to Apply: Click ‘Apply’ to upload your CV and an essential Cover Letter.
*Please indicate in the summary the relevant skills and experience you bring that makes you an ideal candidate for this role.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Global Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Putney High School is one of the UK’s leading independent girls’ schools and we need someone to tell our story. Our Communications Manager leads on internal and external communications as well as our marketing, using their outstanding writing skills to engage and inform pupils, parents, colleagues and the wider community.
With boundless creativity, the successful candidate will be keen to seek out and write compelling content, from features and opinion pieces for the national media to blogs and news stories. They will also manage the Digital Content & Communications Officer and the Design Publications Officer, together contributing to our culture of innovation and excellence.
If you are a curious, motivated and enthusiastic individual, an extraordinary professional who is excited by our core purpose of educating brilliant girls to be well rounded, well qualified and well prepared, we are keen to hear from you.
About the School
As one of the UK’s leading schools, Putney High School is rightly proud of its exceptional academic results and pastoral care. A spirit of intellectual agility and engagement is at the heart of the school’s ethos, with pupils stretched, challenged, and supported inside the classroom and beyond.
The school is set in leafy, tranquil grounds close to the heart of Putney and to the River Thames.
The school is part of the GDST, the UK’s leading network of independent girls’ schools.We can offer a variety of benefits, such as:
- Competitive salaries and pay progression
- Competitive terms and conditions of employment
- Generous pension scheme
- Free life assurance benefit
- A discount of up to 50% on fees for children at GDST schools
- Access to extensive professional development opportunities
- Training grants for qualifications
- Interest free loans for training, computer purchase loans and season ticket loans
- A Cycle to Work scheme
- Retail and lifestyle discounts
- Financial guidance and support
- 24/7 Employee Assistance Programme
For further information and to apply for this exciting opportunity please click apply.
Applications must be received by Tuesday 22 April 2025 at 9am.
Interview date: Friday 25 April 2025.
The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.
We are committed to the safeguarding of children and child protection screening will apply to this post.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Competitive Salary + Meaningful Impact
Make Every Event Count – Fundraise with Purpose!
Are you a creative, passionate, and driven fundraiser who thrives on bringing people together for a great cause? Do you want to use your event-planning skills to make a real difference to local families?
At Beaumond House Hospice, we are looking for an Community & Events Fundraiser to turn inspiration into action! You’ll be at the heart of our fundraising efforts, organising exciting events ensuring we can continue to provide exceptional care for those who need us most.
What You’ll Be Doing:
✅ Planning and delivering inspiring fundraising events – such as our much-loved Dragon Boat Festival!
✅ Building relationships supporters to grow our fundraising network.
✅ Thinking outside the box to develop fresh ideas that increase income.
✅ Making a real impact – every pound raised helps provide compassionate hospice care.
What We’re Looking For:
✅ A natural communicator who loves engaging with people.
✅ Experience in event planning and/or community fundraising.
✅A results-driven mindset with the creativity to make each event bigger and better.
✅Passion for our cause and a desire to make a difference.
Why Join Us?
✅Purpose with Passion: Be part of a team that changes lives every day.
✅Creative Freedom: Bring your ideas to life and shape our fundraising future.
✅Career Growth: Access to training and development opportunities.
✅ Supportive Environment: Work in a close-knit, community-focused hospice.
Be part of something special. Be part of Beaumond House.
Outstanding Hospice Care, enabling our local communities to live well and die well
The client requests no contact from agencies or media sales.
Salary: £25,000 - £28,000 FTE depending on experience
Hours: Full time 37.5 hours (would consider part time, minimum 30 hours)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Wednesday 16 April 2025. We may extend the closing date by 1 week, but please apply as soon as possible.
Interviews will be held week commencing 28 April 2025.
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
Are you passionate about making a difference in your community? We’re looking for a proactive, dynamic and enthusiastic individual to help develop and grow our networks of supporters. You will have a good knowledge of and have connections with local areas in Scotland.
Ideally, you will be a warm and friendly communicator and have experience of working in a relationship fundraising role, as well as recruiting and stewarding new supporters and volunteers and cultivating existing relationships through events and community outreach activity.
We are looking for an individual who has a genuine drive and innovative approach to fundraising engagement, to deliver results. You will have exceptional communication skills which will enable you to thrive in a busy, fast paced team, whilst also being able to work on your own to go that extra mile to make the difference in your local community.
Reporting to the Regional fundraising and relationship manager, you will be responsible for giving our amazing supporters the best possible experience of fundraising for us, creating and maintaining valuable lifetime relationships.
You must have a full UK driving licence and access to a vehicle for attending meetings and events.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may also have experience in the following: Community Fundraiser, Events Fundraiser, Charity Fundraising Officer, Regional Fundraising Coordinator, Volunteer Recruitment Officer, Engagement Officer, Outreach Coordinator, Fundraising and Events Officer, Relationship Manager, Community Engagement Specialist, Volunteer Fundraising Manager, Charity Development Officer, Charity, Charities, Third Sector, Not for Profit, NFP, etc
REF-220 611
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference. The Challenge Events Manager will lead and oversee the Challenge Events Portfolio and management of the Challenge Events Team.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Please download the job description to see full role responsibilities.
*Interviews will be conducted on a rolling basis as applications are received.
The client requests no contact from agencies or media sales.
Post Award Manager
£40,000-£46,000 per annum (dependent on skills and experience) plus generous benefits
Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
About the role
Are you passionate about maximising the impact of grant funding? Do you have experience supporting and monitoring grant recipients to ensure long-term success? We’re looking for a Post Award Manager to oversee the post-award process, ensuring that funded projects meet their objectives, remain compliant, and deliver lasting impact.
As Post Award Manager, you’ll work closely with grant recipients, funding partners, and internal teams to track project performance, resolve compliance issues, and provide expert support. Reporting to the Senior Post Award Manager, you’ll monitor how funding is used, ensure grant conditions are met, and contribute to the continuous improvement of post-award processes. Your role will be key in ensuring that investment delivers real and measurable impact.
Key responsibilities
· Manage ongoing relationships with grant recipients to ensure compliance and success.
· Provide specialist advice and support, helping projects stay on track.
· Oversee the adoption of post-award tools, such as booking systems and grant management platforms.
· Attend site visits to assess project performance and resolve issues.
· Collaborate with internal teams to ensure a seamless transition into post-award monitoring.
· Track and report on project performance, using data-driven insights to inform decision-making.
· Engage with external partners, including local authorities, governing bodies, and community organisations.
· Contribute to the development of processes, systems, and KPIs to enhance service delivery.
What are we looking for?
· Experience in grant management, post-award monitoring, or programme management.
· Strong ability to build relationships with grant recipients and funding partners.
· Skilled in compliance tracking, financial monitoring, and reporting.
· Excellent problem-solving and critical-thinking skills.
· Ability to present data-driven insights to inform decision-making.
· Strong written and verbal communication skills for stakeholder engagement.
· Organised and detail-oriented, with the ability to manage multiple priorities.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £40,000 - £46,000 per annum, dependent on relevant skills and experience.
You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please get in touch.
The closing date for applications is: Sunday 20 April 2025 at 23:59
First interviews will be held via MS Teams and are currently scheduled for 2 May 2025.
Second-stage interviews will be held in person and are currently scheduled for 7 May 2025.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
This is a new role we are recruiting for on a one-year fixed term contract. The main purpose of this role is to lead on the development and delivery of the LLHM Team Tommy’s communications journey across multiple channels to our 3,000+ participants with the aim to significantly grow the participant average gift.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Sussex Emmaus is a charity dedicated to supporting individuals who have experienced social exclusion or homelessness. We provide accommodation for up to 58 people, offering a home, tailored support, and the opportunity to gain skills and work opportunities through social enterprises run by the charity.
We are now recruiting for a Warehouse Co-ordinator to ensure the efficient running of the warehouse (Undercroft). You will be joining a friendly and enthusiastic team who are passionate about what they do.
The Coordinator ensures the warehouse is organised and is following applicable laws and regulations. This includes working with Companions and volunteers, overseeing receiving, sorting and pricing of donations, always maximising income. This is a hands-on role where your ability to lead by example will motivate our team of Companions and volunteers to provide exemplary customer service and to generate a financial surplus to support the charity.
You will supervise and work alongside Companions who are allocated to the warehouse during the business operating hours with conduct issues being managed by the Business Manager. You will also supervise and work alongside volunteers who are allocated to the warehouse during business operating hours with the Business Manager handling any conduct issues that may arise.
For the full job description and person specification, please download the job pack!
Duties & responsibilities
People
- To work alongside and train Companions to increase their skill base and confidence
- To organise the deployment of tasks to individuals and team members
- To train, supervise, motivate, and inspire volunteers and companions.
- To help devise and deliver induction on standards of work to new team members so that retail activities are delivered to the agreed brand, including customer service, merchandising, pricing, stock control, and culture
- To ensure that all activities under supervision are engaging, enabling, empowering and holding to account the team members
Warehouse Operation
- To ensure effective and efficient day-to-day operations by maximising quality donations and minimising waste
- To ensure day-to-day smooth and productive processes are being implemented to excellent standards for quality, culture, and legislative compliance
- To be proactive in the generation of donated stock, managing stock collection efficiently and effectively to the agreed standards and timescales under Emmaus guidelines
- To ensure premises, Health & Safety, security, and maintenance checks and actions are complete within the identified time, and to identify new checks or actions to schedule as to comply with Health and Safety requirements
- To ensure that cover for the safe operation of the Undercroft is always sufficient
- To cover van driving shifts as needed.
Stock Management
- To work closely with all Retail Managers to ensure each retail enterprise is receiving adequate stock to generate their required weekly sales targets
- To be responsible for ensuring that only sellable donations and those that conform to all relevant UK government and trading standards legislation are accepted for resale in the shop
- To disseminate any changes from Trading Standards as and when to relevant parties to ensure compliance
- To ensure all donated items are sorted and priced and merchandised to receive the optimum for the charity and the correct procedures are applied throughout the sorting process to allow for coding and pricing to be applied to items
Safety, Health, and Environment
- To oversee all Health & Safety requirements within the warehouse, taking corrective action as and when required, and informing/liaising with managers and team as necessary
- To assist in compiling risk assessments with team members
- Ensure safe working systems are adhered to in conjunction with the Emmaus policies and procedures, and are compliant with all relevant legal requirements
- To ensure that Health & Safety is adhered to in terms of equipment use and that manual handling guidelines are followed
- Ensure work areas follow correct processing procedures, ensuring that the work area is always kept clean and tidy
- Assist in delivering Health & Safety training to new Companions and volunteers
- Recycling/Re-use and Waste Management
- To recommend creative ways to upcycle, reuse and repurpose stock to maximise profit and reduce wastage
- To supervise the disposal of unsaleable items to minimise waste as appropriate in line with Sussex Emmaus’s Environmental Policy and procurement Policy.
To apply, please read the job pack thoroughly and upload your CV and supporting statement showing how you meet the person specification. The deadline is 9th May. Please note we can only accept applications from people who currently hold the right to work in the UK and are unable to sponsor work visas.
To apply, please download and read the job pack thoroughly and upload
- your CV
- a supporting statement detailing how you meet the person specification
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Ataxia UK
Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.
About the Role
You will be joining at an exciting time for Ataxia UK as we celebrate our 60th anniversary year.
This brand-new role is an important part of our new strategy to sustainably grow our unrestricted income. Working closely with the Director of Fundraising & Communications and the wider team, the Senior Philanthropy Manager will lead the work to build a pipeline of major donors and family trusts and foundations.
You will be responsible for developing an excellent stewardship programme which nurtures income-generating relationships with Ataxia UK’s major donors. You will initially work with a fixed-term Philanthropy Consultant to lead the development of a researched and actionable pipeline of prospective new donors, and you will then work to successfully engage this pipeline. This is a fantastic opportunity to lead a brand-new function as a senior member of an experienced team of fundraisers.
Ataxia UK operates a hybrid- working policy, with part time staff working 3 or 4 days a week expected to work from our offices in Highgate a minimum of 1 day a week. The role will require some occasional travel within the UK and, more rarely, internationally.
About you
The right candidate will be a natural relationship builder with a proven track record of securing high value, long term partnerships with major donors; personally securing 5 and 6-figure gifts.
You will use excellent communication skills to write compelling and tailored cases for support. As a key member of the Fundraising & Communications department, you will bring creativity, insight and experience to the team, and you will be a confident ambassador and representative internally and externally.
As an experienced major donor fundraiser, you will be comfortable and confident engaging with High-Net-Worth Individuals and their offices, celebrities, politicians and c-suite professionals. You will have the flexibility to join events and or meet donors and prospective donors at locations around the UK. As an ambassador of our brand, you will have the skills and experience to ensure you positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia.
Benefits of working for us.
- 25 days annual leave pro rata (rising to 30 with a length of service)
- Access to a free Employee Assistance Programme & Employee Hotline
- Flexible hybrid working
- Pension scheme
- Enhanced maternity and co-parental leave
- Cycle to work scheme
- Training and development opportunities
- Accredited Living Wage Employer
Please see full Job Description for further details including Person Specifications
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Relationship Fundraiser
Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)
Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.
Deadline for applications: 4th May 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: early May (interviews conducted remotely)
Start date in role: Early June
Rare opportunity: Create lasting change with Brake, the renowned road safety charity.
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)
- Annual leave entitlement increases to 37 days following 5 years of service
- Birthday day off
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.
Job purpose:
Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.
You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives.
Make sure you take a look at the job description for further information.
Specifically seeking candidates with:
Essential
-
Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies
-
Previous experience of working successfully within a fundraising role & good knowledge of the charity sector
-
Proven experience of working to and achieving financial targets
-
Strong ability to innovate and drive income growth across different fundraising channels
-
Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team
-
A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences
-
Good interpersonal and verbal communication skills, professional telephone manner.
-
Flexible, embraces change and development, and can work occasional evenings and weekends when necessary.
-
Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties
-
Ability to work proactively and independently
Desirable
-
Ability to analyse data to identify trends and report on findings to support decision making processes
-
Experience of using a CRM database
-
Knowledge and understanding of fundraising rules and regulations
Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
Join us today and be part of the solution!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter
The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.
Salary: £33,075 per annum
Location: Office based in Leeds, with travel to centres across Yorkshire
Contract: 2-year contract (with potential for extension, subject to funding)
Hours: 37 hours, full-time
Closing date: 12:00 PM Tuesday 15th April
Interviews: w/c 28th April
About Us
Together Women is an award-winning charity that supports women and girls across the North of England, with particular focus on women who are involved in, or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.
As a charity led by women and for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse and re-offending, and evoke systems change. From our network of specialist Women Centres and Services we provide tailored support across a range of pathways, including housing, mental health and wellbeing, domestic abuse, sexual abuse, substance misuse and addiction, finances and debt, and employment.
Many of the women we support have faced significant trauma, systemic barriers, and multiple disadvantages, which can contribute to their involvement in the criminal justice system. Our gender-specific approach focuses on providing holistic support to help women to overcome challenges, build on their strengths, and rebuild their lives away from the criminal justice system.
Join Our Team
- Are you driven and passionate about working within a women-centred support service?
- Are you looking for a dynamic and rewarding role working for an organisation that delivers specialist gender specific support to women and girls?
- Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate and take accountability?
What we can offer you - Employee Benefits:
- 25 days holiday increasing by one day per year to a max of 30 days, plus public holidays
- Pension scheme with 5% employer contribution
- Annual cost of living increase up to 4%
- Enhanced Training and Induction programme covering all areas of Together Women’s work
- Access to our Employee Assistance Programme with discount offers and free telephone counselling service
- Access to our online wellbeing platform
- Employee eye-care scheme and free eye tests
- Organisation wide away days
- Career development pathways
Role Summary
The Communications and Fundraising Manager is a critical role within the organisation, working collaboratively with colleagues across Together Women to increase awareness of our work, grow our external communications presence, increase digital engagement and increase public fundraising.
This is an exciting and dynamic role which will balance operational delivery of communications and fundraising activity, with a strategic approach to growing the impact of our communications and funds raised via public donations.
We’re looking for a talented and creative communicator, with previous success in the growth of communications engagement and/or fundraising, and experience implementing strategies and working to targets.
You will have experience creating compelling written, visual and verbal content for a range of audiences, and be confident managing digital channels and platforms.
You will be a positive and effective collaborator, who can build relationships internal and externally, with the skill to spot opportunities and make the most of them.
You will also have experience implementing and adhering to key compliance frameworks, such as UK GDPR, PECR and/or Fundraising Code of Practice, and experience of working with databases or CRM systems.
Key Accountabilities
External communications strategy and planning
- Develop and implement Together Women’s communications strategy to increase awareness of our work and advocate for systemic change for women within the criminal justice system.
- In line with our strategy, ensure the voices, stories and experiences of women we support are at the core of our communications strategy.
- Identify ways we can co-create communications with the women we support
- Set ambitious, achievable targets to drive growth in communications engagement and reach.
- Create and deliver our content and communications annual plan.
- Regularly report on plans and progress.
Digital communications
- Manage our website and social media channels, ensuring content is updated regularly.
- Lead the redesign of our website, with support from an external agency.
- Increase digital resources available for service users and professionals.
- Generate engaging content across our social channels, and develop channel-specific plans to increase our reach and impact.
- Utilise analytics to report on digital campaigns, track monthly performance across channels, and apply learnings to future activity.
- Supervise content across all channels and escalate concerns to senior management.
- Manage external email campaigns
Content creation
- Maintain our collection of brand assets and resources to promote Together Women's work.
- Create engaging content and resources for use across digital channels.
- Regularly attend events and activities in our centres to showcase our work.
- Support staff to self-serve resources and maintain consistent tone of voice and brand across our communications.
- Work with Services teams, Data and Impact team and Service Users to platform the voices and experiences of the women we work with, and the work our teams deliver.
Public Fundraising
- Develop and implement a new public fundraising strategy, in collaboration with Centre Managers, Directors and our CEO, with an initial target of £200,000 in the first 2 years, and ambition to significantly increase over the long term.
- Build a pipeline of opportunities, develop pitches and secure new supporters and funds, with a particular focus on Corporate, Grant Funders, Philanthropy and Community supporters.
- Increase Gift in Kind donations to support Centre and Central operations
- Develop and deliver donor stewardship strategies, to engage and retain donors long term.
- Ensure robust fundraising compliance, processes and procedures in place, and ensure regular review of this, including processing, recording and thanking donors
- Work closely with our Data and Impact team, to ensure any fundraising data is processed and stored in line with UK GDPR and Data protection principles.
Internal Communications
- Support delivery of our internal communications strategy in collaboration with Directors and Managers.
- Create and maintain all staff communications on SharePoint.
- Create and distribute regular staff updates, quarterly newsletters and staff surveys.
- Support planning and delivery of key staff events, such as our annual staff away day.
PR and media
- Identify media opportunities, and support Centre teams to generate local media coverage, and identify opportunities for national media coverage.
- Ensure robust processes are in place for securing and recording media permissions.
- Draft press releases as required, and create PR templates.
- Conduct media monitoring, and manage our archive of media coverage.
- Ensure clear processes in place for managing emergency media responses.
- Handle day-to-day, communication queries, internally and externally.
General communications support
- Support the HR team to compose job adverts and identify advertising channels to attract a diverse range of candidates.
- Support minute-taking in key meetings.
- Support the management of our main Admin mailbox where necessary.
- Represent Together Women at external events.
General duties
- Support and embody the mission and values of Together Women.
- Adhere to all organisational policies, code of conduct, and practices.
- Complete all mandatory organisation training.
- Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework.
- Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles.
- Carry out other associated duties as needed, in line with the broad remit of the role.
please note these accountabilities do not form part of the Communications and Fundraising Manager’s contract of employment, and may be subject to amendment as the organisation's needs evolve.
Role Requirements / Person Specification
Experience and knowledge
Essential
- Demonstrable experience of working in a similar role, ideally in the non-profit/charity sector.
- Experience working in a target-led role, with a proven track record of successful fundraising and/or marketing communications growth.
- Experience working within digital communications.
- Experience of content design, creation and optimisation, working with tools such as Canva.
- Experience of using content management systems, ideally WordPress.
- Excellent copywriting and editing skills, the ability to inform and inspire, and tailor messaging for different audiences.
- Experience creating content and developing channel and platform-specific content strategies
- Experience of managing social media channels and producing regular content.
- Strong organisational skills, ability to manage multiple deadlines and effectively prioritise
Desirable
- Fundraising or Communications qualification
- Experience managing communications and fundraising compliance
- Experience working in a small or medium-sized charity
- Experience using database or CRM systems
- Experience delivering email engagement campaigns and using email delivery platforms
Skills and Abilities
- Strong communication skills, written, verbal and active listening.
- An articulate and confident communicator.
- Ability to influence, inspire and negotiate effectively.
- Strong interpersonal skills and ability to build positive relationships, internally and externally.
- A team player, who works collaboratively and flexibly to achieve outcomes.
- Ability to manage your own time and workload efficiently, prioritise and meet deadlines
- A desire to respond positively to change, learn from mistakes and celebrate success
- Budget management and financial planning
- A positive and creative approach to working with a limited budgets
Other Requirements
- Fluent use of Microsoft 365 and IT equipment
- Able to travel locally, regionally and nationally, on occasion.
- Able to work some evenings and weekends (infrequent)
- Commitment to and understanding of safeguarding
- Commitment to undertake learning opportunities and continuing professional development.
- Commitment to anti-discriminatory practice and anti-racism, and the application of equity, diversity and inclusion principle to all areas of work.
- Commitment to upholding the rights of people facing disadvantage in the Criminal Justice System.
The post holder is expected to work within policies and procedures of Together Women and work in line with our values and behaviours within our Ethical Framework, which includes a commitment to anti-racism principles, and a commitment to supporting and promoting equity, diversity and inclusion withing the workplace so everyone feels safe and supported.
Notes
- We actively encourage applications from Black, Asian, and other racially minoritised communities, who are currently underrepresented within the charity sector.
- This post is open to women only as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work, it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act. Whilst this is a necessary requirement, we actively encourage applications from women with lived experience of the criminal justice system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an empathetic, organised and proactive Services Manager to join our team. This role will oversee the day-to-day delivery of Sebby’s Corner’s core support services, including Essentials Support Collections, our New Parent Baby Essentials Experience, and seasonal programmes like School Uniform Support and Christmas Support.
You will work closely with referral partners, families and our internal team to ensure that every interaction is positive, dignified, and effective. You’ll also take the lead on safeguarding and be responsible for signposting families to external support where appropriate.
About Sebby’s Corner
Sebby's Corner is based in Barnet, EN5 and our aim is to ensure that no child goes without the basic essentials they need to thrive. We supply items such as clothing, nappies, formula and baby equipment to local families living in poverty. Families in need get referred to us by social workers, health visitors, family support workers, midwives and other professionals from our 800-strong referral partner network.
We also offer school uniform support in the summer and a Birthday Club that ensures children have the chance to celebrate with gifts, balloons and a cake. At Christmas, we host a festive shop where families can choose presents for their children, giving children the chance to have a Christmas just like their peers.
We’re a passionate team making a tangible difference in the lives of vulnerable children and we’d love you to join us.
Key Tasks and Accountabilities
Service Delivery
- Guiding families during their New Parent Baby Essentials Experience appointment, helping them choose the items they need for their baby. Ensure clients feel supported and empowered when choosing items.
- Coordinate logistics, appointments, stock, and setup for our two seasonal services within a set timeline and budget - Christmas Support and School Uniform Support.
- Manage booking system across our services
- Ensure families and referral partners have a welcoming and respectful experience at the hub.
- Support complex referrals and work alongside the Referrals Coordinator to meet urgent or sensitive needs.
- Supporting our Referrals Co-ordinator with the Essentials Support service during busy periods to ensure families and referral partners who are collecting receive a positive and dignified experience and receive the items they requested.
Impact & Evaluation
- Gather and respond to feedback from families and volunteers to improve future service delivery.
- Provide reporting and statistics for impact reporting.
Referral Partner Engagement
- Act as a main point of contact for referral partners and schools.
- Onboarding new referral partners by providing clear information about service criteria, availability, and referral processes.
- Deliver briefings, training sessions, and guidance materials to improve referral quality and understanding.
Signposting & Partnerships
- Help families access additional support by providing signposting to trusted local services.
- Maintain a regularly updated resource list on the website and collaborate with partners to expand support options.
- Promote and lead on our Service Delivery partnerships such as educational workshops with Parent Learning Platform and antenatal classes with All About Babies and encourage family engagement.
Safeguarding
- Serve as Designated Safeguarding Lead (DSL) and first point of contact for all safeguarding concerns. Make onward safeguarding referrals via MASH where necessary.
- Ensure all staff and volunteers receive appropriate safeguarding training.
- Create a culture of safety and openness, where concerns are raised and addressed appropriately.
About your skills and experience
Essential
- Experience in service delivery or frontline support
- Strong organisational and proactive time management skills
- Excellent written and verbal communication
- Ability to remain calm and compassionate in challenging situations
- Confident managing sensitive information and safeguarding procedures
- Strong team player with a flexible, solutions-focused approach
Desirable
- Experience working with vulnerable families or in a community setting
- Knowledge of safeguarding frameworks and referral processes
- Familiarity with CRMs such as Salesforce and translation tools such as Language Line
- Experience building and maintaining community partnerships
What we can offer
Salary and pension
The salary range for this role is £30,000 - £34,000 FTE per annum (gross), dependent on experience and pro-rated if you work part-time. If eligible to join the pension scheme, we will match your contributions by 5%.
Annual leave
You will be entitled to 25 days of annual leave plus bank holidays (pro-rated for part-time roles). We usually close between Christmas and New Year without this time coming off your annual leave allowance.
Application process
The deadline for applications is 12noon, Friday 25th April 2025. Applications will be assessed on a rolling basis so we encourage you to apply early. We reserve the right to close applications before the deadline date if we find the right candidate.
Please use no more than 300 words for each question.
Sebby's Corner believe no child should go without the essentials they need to thrive. We support vulnerable families across London and the South East.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.
We are looking for an established housing professional with at least 3 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. The successful candidate will need to:
· have a positive outlook and approachable manner
· be customer focussed and able to solve problems
· be proactive, supportive and non-judgemental
· have strong experience of delivering proactive and holistic tenancy services
· be highly organised, with good admin and IT skills
· be resilient and able to stay calm under pressure
· be self-motivated and able to work autonomously
You will need to have a full driving licence and access to a vehicle.
Ambitious local HA striving to deliver homes & services we can be proud of. We aim to make a positive impact & work collaboratively with residents.
The client requests no contact from agencies or media sales.