Community engagement jobs

SENIOR COMMUNICATIONS OFFICER 

Reports To:     Communications Manager
Hours: Full Time (9am to 5pm, Monday to Friday, 35 hours per week)
Location: The Frances Hay Centre, Banbury (Hybrid Options Available)
Salary:  £32,000 per annum 

We’re Dogs for Good. We bring people and dogs together to help make everyday life possible. As part of our ambitious five-year strategy to support over 4,000 people a year by 2028, we’re expanding our Marketing and Communications Team and looking for a Senior Communications Officer to help share our impact.

This role will ensure our stories and impact are understood, celebrated and championed by all our stakeholders across multiple channels. You’ll be an excellent communicator with strong organisational skills, understanding of all aspects of internal and external comms, a passion for storytelling, and the ability to engage diverse audiences.

If you’d like to join our small but ambitious marketing and communications team, we’d love to hear from you.

If you are interested in applying for the role, please visit the 'Current Vacancies' page on the Dogs for Good website, where full application instructions can be found.  Please note we can only accept applications when accompanied by a completed Dogs for Good Equal Opportunities Monitoring Form.

The closing date for applications is 9am on Tuesday 22 April 2025. 

First interviews will be held on Thursday 8 May 2025.

Do you want to work with a leading advocacy charity organisation supporting those in need? 
 
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
 
Are you keen to make a difference to people who want to be heard?
 
Then come and join us here at VoiceAbility.

We are looking for a new Team Leader to join our team in.  We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
 
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. 

About the role?
We have an exciting opportunity for a Team Leader to join our team covering a variety of health boards.  You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.
 
About you
We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs. 

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. 

How will you make a difference?
You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.
 
Benefits 
28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 
5% employer pension & minimum 3% employee contribution 
Salary sacrifices pension scheme 
Separate Life Assurance Cover (equivalent of two times your annual salary) 
Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 
24/7 Employee Assistance programme 
Access to remote counselling service 
Paid Disability Leave 
Paid compassionate Leave 
Home Working Allowance  
 
Support with continuous professional development 
Access to Clifton Strengths Coaching for development  
Personal Development Plans 
 
How are staff supported to work remotely? 
VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 
When you need to travel for work, expenses will be paid (mileage or public transport costs).  
VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:
Closing date for applications: Midnight on Sunday 27th April 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
 
Want to know more about VoiceAbility and the role?
Please visit the vacancy page on our website 

Overview of the International Chief Outreach Officer

The International Chief Outreach Officer (ICOO) will assume responsibility for all international communications, outreach and emerging countries and reports to the International Chief Executive Officer
This position will ensure that the ministry is maximising its potential and impact in raising prayers, awareness and donations for Barnabas Aid, whilst upholding its distinct Christian identity.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will be responsible for is responsible for our digital communications to engage educators, industry partners, volunteers and supporters so that more young people canaccess our inspiring - and free - programmes and extra-curricular opportunities.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role 

With support from our Marketing and Communications Manager and wider team, you will play a vital role by creating, managing and optimising our digital communications, including the development, execution and measurement of email mailshots and campaigns, our social media channels, and our website. 

You will be comfortable planning and devising email and social media content ideas, designing creative assets, writing sharp, engaging social media copy, and helping colleagues to grow their own social media presence.

Responsibilities 

• Reaching more underserved young people 
• Telling the TTF story
• Teamwork in outreach
• Attention to detail across data and administration 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Writing engaging and inspiring copy for various purposes and digital channels
• Managing and creating content for social media channels
• Proven track record in a digital communications role, with experience of delivering against targets
• Use of CRM systems and spreadsheets to record and monitor impact of communications to meet targets
• Development of effective mail delivery systems
• Management of high-volume data - keeping accurate records and information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

Saferworld is looking for a Project Manager to lead the Women, Peace & Security (WPS) Helpdesk within the Conflict Advisory Unit (CAU). In this role, you will oversee the day-to-day operations of our UK government call-down service, providing high-quality advisory support to donors, UN agencies, NGOs, and other humanitarian and peacebuilding actors. Your responsibilities include managing project implementation and grant administration, coordinating call-off requests from initiation to completion, and working with teams of experts to ensure the highest quality outcomes.

In addition to maintaining rigorous standards of confidentiality and performance, you will collaborate closely with the finance team to ensure accurate and timely financial and narrative reporting. You will also be responsible for promoting and supporting the uptake of helpdesk outputs by regularly updating our online repository. Liaising with UK government departments and officials is a critical part of the role, as it involves generating demand for our advisory services and representing the helpdesk in outreach and strategic engagements.

You will work under the direction of the CAU Team Lead while supporting strategic oversight on WPS initiatives. This is an excellent opportunity to contribute to gender-sensitive conflict and security policies and to advance Saferworld's mission and vision. 

 Please note that applications will be reviewed on a rolling basis. We encourage you to submit your application promptly.

Location: Bury
Contract: Fixed Term to 31^st December 2028
Hours: Full time
Salary: Full time - £27,560 - £31,800 per annum FTE (Term time – £23,652.68 - £27,291.55)

Shades is a racial justice and faith project that supports schools and churches to be a place of belonging and flourishing for everyone. The project’s activities enable schools and churches to create a safe space for dialogue and learning, empowering children, young people and adults to celebrate diversity, champion difference and put love into action as modelled through the life of Jesus.

The project aims to develop discipleship pathways for children, young people and their families, enabling them to grow in their Christian faith and to belong to a thriving church community. 

In response to the exciting growth of the Shades Project, they are looking to appoint three Shades Schools Worker to support the growing opportunities for Christian discipleship, and to embed the Shades ethos in primary and secondary schools and parishes across their diocese.

They welcome applications from candidates from all backgrounds. A passion for racial justice, the Christian faith and working with children and young people is essential. Experience of working within a racial justice context, although desirable is not essential, given the wide range of training and development opportunities provided. 

There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. 

The post will be offered to the successful candidate subject to an enhanced DBS check with barred list check (child workforce), satisfactory references and proof of eligibility to work in the UK.

To apply please click the APPLY button. Application should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information. 

Closing date:                          Saturday, 10^th May 2025 at Midnight.

Interviews:                             Tuesday 20^th May 2025 in Bury. Further details will be provided to shortlisted candidates.

You may have experience of the following: Christian Discipleship Schools Worker, Racial Justice & Faith Education Worker, Schools & Communities Discipleship Officer, Christian Faith and Racial Justice Facilitator, Schools Engagement and Discipleship Worker, Faith and Diversity Schools Coordinator, Christian Schools Engagement Worker, Faith and Racial Justice Program Coordinator, Christian Faith Outreach and Schools Worker, Racial Justice & Christian Education Worker, etc.

REF- 221 046

As the Head of Access & Participation and Student Recruitment you will be responsible for overseeing all aspects of the outreach and admissions departments, ensuring smooth operations and fostering an effective, positive participation experience for those engaging with our services and a positive and supportive application process for those applying to study with us. This role involves direct line management of the Admissions coordinator and our extensive outreach team as well as collaborating with other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, managing budgets, monitoring performance metrics, whilst also implementing and overseeing collaborative projects and initiatives to achieve our organisational and charitable objectives.

This is a senior role within the organisation and the successful candidate will be a member of the leadership team, demonstrating previous experience in a comparable management role within an academic and / or arts-based setting.

The Head of Access & Participation and Student Recruitment is responsible for managing and enhancing Fourth Monkey’s established accessibility and inclusion initiatives and recruitment goals. Providing quality assurance and strong leadership throughout the process from first engagement to student enrolment, whilst developing and enhancing collaborative partnerships with external stakeholders and partners along the way.

The Head of Access & Participation and Student Recruitment acts as the expert in their field providing a smooth operational and administrative management of the organisations day to day work within this area of specialism.

This role is about driving student success. 

Closing Date: 22nd April
Interviews: 5th May

It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next five years. Success in your role will enable the Alzheimer’s Society to campaign for change, fund research to find a cure, and support people living with dementia today.

We have a fantastic opportunity for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.

From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives.  The successful candidate will be able to deliver first-class relationship and account management, maximising retention as well as driving opportunities to secure new income within South-West Wales (from prospecting through to pitch development and delivery).

Our team have a wealth of experience and skills to support you and being a team player is essential. Recruiting, managing, and appreciating the value of our supporters and volunteers is essential. You need to inspire and motivate them to develop lifelong support.

This is a homeworking role, and you will be required to regularly travel across South-West Wales to meet supporters and occasionally attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right-to-work documents to work in the UK.

About You

- Experience in relationship and community fundraising or ability to demonstrate transferrable skills.
- Good understanding of budgeting and financial management
- Experience in identifying and acquiring new business opportunities.
- Experience in delivering excellent supporter stewardship and/or customer care.
- Able to analyse data and information to make decisions.
- Proven track record in achieving financial and non-financial targets.
- Ability to work remotely and independently and travel across an extensive patch.

Person Specification:

- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Proficient in using Microsoft Office Suite and other relevant IT tools.
- Ability to work collaboratively and prioritize workloads effectively.
- Strong analytical and problem-solving skills.
- Exceptional organisational abilities with great attention to detail.
- A passionate advocate for Alzheimer’s Society, with a strong commitment to making a difference.
- A self-starter with a high level of motivation and resilience.

Are you looking for a rewarding opportunity to use your experience as a Psychological Therapist to support vulnerable adults in Bristol?

We have an exciting opportunity to join the team in Bristol as a Psychological Therapist. This post is offered as a fixed term contract until 31 March 2026 with possibility of extension, or as a secondment for internal applicants.

St Mungo’s Assertive Contact and Engagement (ACE) Service works with people with mental health needs who face barriers to support, and are not actively engaged with other mental health services. We operate across Bristol, running a variety of services including therapeutic groups and drop-ins as well as community outreach. The project reflects the diversity of Bristol and reaches people and communities that may have had difficulty accessing services that fully meet their needs in the past.  

As a Psychological Therapist, you will join the North Star team, providing dual diagnosis support for people experiencing homelessness, substance misuse, and mental health challenges. Your role involves offering therapeutic interventions to those who struggle to access mainstream psychological services, focusing on relationship building, psychoeducation, individual therapy, and trauma-informed care. North Star also supports clients in forming connections and making referrals to specialist services for long-term care when they're ready. Key responsibilities will include:  

• Manage a complex client caseload, offering weekly 1-1 therapeutic sessions, group therapy, and drop-in clinics at partner hostels.
• Collaborate with clients to identify goals for recovery and create person centred plans to support self-management, clinical progress, and social inclusion.
• Provide trauma-informed mental health care with a creative and flexible approach, fostering community connections and working alongside multiple agencies for holistic support.
• Work part-time for 30 hours per week across 3-4 days, including required Tuesday and Friday availability with flexibility for additional days.

About you

This is could be an interesting role for someone looking to develop their practice, and provide help to people who face barriers to support, if this interests you we encourage you to apply. you will:

• Demonstrate a flexible and creative approach to engage with marginalised clients who may have multiple needs.
• Have experience of delivering therapy to people with multiple disadvantage, complex trauma and, substance use.
• Have a sound understanding of the issues faced by people experiencing homelessness along with an understanding of the difficulties they can experience in accessing services that are fully responsive to their needs. This may include personal lived experience of homelessness or accessing mental health services yourself.
• Demonstrate the ability to provide psychological guidance to colleagues, provide formulations and facilitate group supervisions and reflective practice sessions.
• Hold high level of specialist theory and practice knowledge of psychological therapy and an understanding of the psychological impact of social exclusion.
• Demonstrate the knowledge and skills of at least one core therapeutic model (e.g. CBT, psychodynamic).

For this role it is a requirement that you have Masters level training, or equivalent, in clinical or counselling psychology, accredited by the BPS. You will also need training in models of developmental lifespan psychology, psychopathology, clinical psychometrics and neuropsychology and two or more distinct psychological therapies. You will also be HCPC Registered, or a BACP / UKCP Registered Psychotherapist, or BABCP registered CBT Therapist.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 22 April 2025

Interview and assessments on: 6-7 May 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

About The Role

About the opportunity

We have an exciting opportunity to join our talented and passionate team of Dementia Advisers in Greater Manchester.

Within this role you will be providing dementia knowledge and expertise across Stockport, working in close partnership with the memory clinic and other providers. The role will include offering support within a hospital setting, supporting people after a diagnosis of dementia and having a presence to offer information sessions and networking with hospital staff to increase awareness and encourage referral and engagement.

The role will include facilitation of our popular Singing for the Brain group on a fortnightly basis.

As a Dementia Adviser, you will have the rewarding opportunity of providing support, information and guidance to people with dementia, their carers and families, supporting them to maintain their independence, improve their sense of well-being, putting them in more control of their lives.

The Dementia Adviser service is unique to everyone, based upon their personal circumstances and support needs. You will offer support in a variety of ways to include in people’s homes or various locations within the community, face to face, by phone, letter or email. You will also support people to access other services, providing signposting and referrals.

About you

- Passionate about supporting people to maintain their independence, improve their sense of well-being by enabling them to take more control of their lives.
- You have some knowledge or personal experience of dementia and the challenges people affected by dementia may face.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Experience of managing and supporting people within a group setting.
- Good IT skills, including experience working with databases and virtual meeting software (Teams / Zoom).
- Ability to organise your own work to ensure it is accurate, meets quality targets, deadlines and reporting requirements.
- The ability to travel across Greater Manchester independently as often as required

What you’ll focus on:

- Providing a person-centred and outcomes focused information and advice service to people affected by dementia and their carers.
- Identifying people’s needs and the services they may wish to access, giving advice about how to live well with dementia and support the improvement of their sense of wellbeing.
- You will be community based which means working from home and spending time in the community completing home visits, attending networking meetings and promoting our service at events and occasionally giving dementia awareness talks to groups.
- You will aim to reach people affected by dementia from all communities and work hard to ensure your service is inclusive.
- Working with a variety of professionals from health, social care, voluntary and community sectors. You will build relationships to ensure referrals into our service, and you have knowledge of services and support available for people with dementia and carers living in Stockport.

Interview date: Week commencing 28th April

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
 
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
 
Our commitment to Equity, Diversity, Inclusion & Belonging
 
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.
 
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
 
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Events Manager to cover busy period of 12 months.

As the Events Manager, you'll be at the heart of delivering diverse, exciting, and high-impact events aimed at raising vital funds to support the charity work. From skydives challenges to gala dinners and football events, you’ll be responsible for designing, delivering, and monitoring an innovative events programme to meet income and engagement targets.

Key Responsibilities:

• Design, implement, and evaluate fundraising events, ensuring they achieve their financial and engagement goals.
• Build lasting relationships with supporters, creating a positive donor journey and ensuring excellent stewardship throughout.
• Work alongside  the Charity Team, Communications, Finance, and HR departments, as well as volunteers and to ensure seamless event delivery.
• Secure event sponsorships from corporates and partners, ensuring event success through strategic partnerships.
• Develop and implement safety measures for events, ensuring compliance with all health and safety legislation.
• Recruit, train, and deploy volunteers to support event execution, ensuring they have the tools they need to succeed.
• Work with the Communications team to produce content for social and traditional media to maximise event exposure.

About You:

• Experience: You’ll have a proven background in event management, ideally within the charity sector. Experience in fundraising, managing event budgets, securing sponsorships, and working with volunteers is essential.
• Skills: Excellent organisational skills, a keen eye for detail, and the ability to engage with stakeholders at all levels. A strong understanding of health and safety, fundraising legislation, and donor stewardship is vital.

Salary: starting salary is £37,338 - £42k

Contract type:Full-time, 12 months FTC

Location-  Brighton

Closing date: On rolling basis

Interview: ASAP

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Birmingham and Solihull Women’s aid have for over 40 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have colleagues offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

This role  will deliver tailored, holistic support to women with learning disabilities affected by violence and abuse, including practical and emotional support to increase women’s and children’s safety and meet identified needs.

Head of Fundraising & Partnerships
Location: SIA House, Milton Keynes - Some hybrid work possible
Salary: £51,780.00 Per Annum
Hours: Full time, 35 hours per week
Contract: Permanent

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the role

We’re seeking a dynamic leader to drive the financial growth of the organisation by expanding, diversifying and strengthening the sustainability of our voluntary income, in line with our Strategy 2030 and beyond.

You will lead and inspire a high-performing team of fundraising experts covering all disciplines including individual giving, major donors, legacies, challenge events, community fundraising, special events, trusts and corporate relationships.

The role combines strategic oversight with operational involvement, including direct management of key supporter relationships as well as representing the charity at high-level meetings and external events. SIA has doubled its income over the past six years and we have ambitious plans to build on successful fundraising initiatives, as well as develop new ones.

Key responsibilities:

• Rasing Funds: Be responsible for the achievement of realistic - yet ambitious - financial targets as agreed with the Director of Business Development.
• Strategic Planning: Lead on the development and delivery of strategic and operational plans to achieve growth, diversification and sustainability of SIA’s voluntary income.
• Team Management: Provide support, motivation and strategic direction to the fundraising team to deliver high quality results, including direct line management of four Manager-level roles.
• Capacity Building: Develop knowledge, skills and capacity within the Fundraising team to facilitate the achievement of objectives, whilst building succession plans for the future.
• Reporting: Monitor and evaluate performance across all fundraising activities, preparing reports to the Senior Leadership Team, Committees and Board of Trustees
• Innovating: Develop Proposals for long-term strategic income growth initiatives, in collaboration with the Director of Business Development.
• Leading: Be an active member of the Senior Leadership Team and contribute to addressing SIA-wide priorities, opportunities and challenges.
• Collaborating: Work with colleagues at all levels within the organisation, actively collaborating across teams and providing fundraising expertise and insight.
• Relationship Building: Build strong professional relationships with externa; partners, supporters, volunteers, Trustees, Vice Presidents, Ambassadors, advisors, consultants, suppliers and other key stakeholders.
• Designing: Contribute to the design and development of charitable programmes and services that underpin major funding propositions and compelling fundraising campaigns.
• Managing Risk: Play a leadership role in managing strategic and operational risks relating to income and ensure compliance with all relevant fundraising laws, guidelines and best practice, as well as SIA’s policies and procedures.
• Networking: Actively engage in relationship mapping and networking to expand SIA’s pool of potential donors, supporters and champions, including taking a direct lead role in managing key relationships.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in our people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

This is a pivotal role within SIA’s senior leadership team, driving the next big step change in our voluntary income, whilst also contributing to planning, budgeting, risk management and strategic decision making on charity-wide priorities.

Closing date: 30 April 2025, 5pm
Interview dates: Thursday 15 May 2025 at SIA House, Milton Keynes (reserve date Friday 16 May 2025)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Purpose of the Role 

The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff. 

The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities 

• Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing. 

• Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up. 

• Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals. 

• Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer. 

• Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding. 

• Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role. 

Safeguarding 

• Implementing MWNUK Children and Adult Safeguarding policies and procedures. 

• Responding to safeguarding concerns in a timely manner and promoting good practice. 

• Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc. 

• Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews. 

• Having regular case reviews and making evidence-based decision-making. 

• Monitoring and evaluating safeguarding practices. 

• Liaising with external agencies as and when required. 

• Reviewing helpline cases before they are closed ensuring the data has been properly recorded. 

Managing cases 

• Triaging, managing, prioritizing and allocating helpline cases. 

• Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant. 

• Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times. 

• Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer. 

• Ensuring policies and procedures are followed. 

Other duties 

• When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner. 

• Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues. 

• Promoting the helpline’s services to a range of stakeholders. 

• The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule. 

• Carrying out duties to support the Operational Director and CEO. 

• Attending training for professional development, as required. 

• Undertaking outreach work, if required. 

Person Specification 

Professional Experience, Knowledge and Understanding 

• Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc. 

• Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc. 

• At least one year's experience in handling children and adult safeguarding. 

• Willingness to participate in further training and development opportunities. 

• Working in a trauma informed way by recognizing impact of trauma on women. 

• Experience of managing, supporting and supervising a small team. 

• Second language such as Arabic, Bangla, Punjabi or Urdu. 

• Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook). 

• Desirable line management experience. 

Abilities and Skills 

• Significant organisational and administrative skills, supported by a proficiency with ICT. 

• Able to build relationships with whilst maintaining professional boundaries. 

• Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role. 

• High level of professionalism when dealing with internal and external stakeholders. 

• Strong organisational and interpersonal skills with solid communication skills – written and verbal. 

• Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers. 

• Ability to work independently without supervision and being able to use initiative. 

• Communicating information from management to staff in an accessible way. 

• To be able to work under pressure, whilst keeping calm and levelheaded. 

• The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary. 

• Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries. 

• Understanding and knowledge of the voluntary / non-profit women’s rights sector. 

• Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights. 

Personal Qualities 

• Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties. 

• Adaptability to changing circumstances and new ideas. 

• Resilient and determined to achieve goals. 

• Committed to vision, mission and aim of MWNUK. 

Equal Opportunities Awareness 

• An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach. 

• A commitment to working in a flexible and collaborative manner with all members of the MWNUK team. 

Application Process 

If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link 

 Please note that this is not an interview and is strictly for informational purposes only. 

1st Stage 

• Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions: 

1. Why does this role appeal to you, and what experiences make you an ideal candidate? 

1. Why do you want to work in the women’s sector, and how do you believe you can make a difference? 

1. Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect? 

• We will only process completed applications and will not chase up missing CVs or cover letters. 

• Please note that feedback will not be provided at stage 1 of the application process. 

2nd Stage 

• Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025. 

Further Information 

• Basic DBS clearance is required. 

• Evidence of your right to work in the UK is required. 

• If successful, references will be requested. To help speed up the process please include references in your CV. 

• Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.