Community Coordinator Volunteer Roles in Edinburgh

Volunteer Position: Ambassador.
Location: Remote.
Reports to: Social Media Manager / Fundraising Manager / Region-specific Volunteer Coordinator.

Position Summary:
As an Ambassador for ROLDA, you will be the digital voice of our mission, supporting ROLDA’s online fundraising efforts and amplifying our cause across social media and online platforms. This role is perfect for someone passionate about animal welfare and skilled in digital communication who can help us engage supporters, increase donations, and broaden ROLDA’s online presence.

Key Responsibilities:

• Content Creation: Develop and share engaging posts, stories, and other social media content to inspire donations and raise awareness for ROLDA’s mission.

• Campaign Support: Work closely with the fundraising team to promote ROLDA’s online campaigns, events, and initiatives, creating buzz and engaging followers.

• Community Engagement: Actively engage with our online community by responding to comments, messages, and questions, fostering a positive and welcoming online environment.

• Online Advocacy: Share ROLDA’s stories, updates, and needs across social platforms to build a supportive community and educate followers on the impact of their contributions.

• Digital Fundraising Outreach: Use personal and ROLDA’s social networks to support peer-to-peer fundraising efforts, encouraging others to share and participate.

• Analytics & Reporting: Track and report on social media engagement and online fundraising efforts, helping refine strategies for reaching a broader audience.

Requirements:

• Experience in social media management, content creation, or digital marketing (nonprofit experience is a plus).

• Strong written communication skills, with the ability to connect with diverse audiences.

• Knowledge of social media platforms including Facebook, Instagram, Twitter, and TikTok.

• Self-motivated with the ability to work independently and meet online engagement goals.

• Passionate about animal welfare and committed to ROLDA’s mission.

Time Commitment:

• Flexible hours, with a minimum commitment of 5 hours per week.

Benefits:

• Opportunity to make a direct impact on animal rescue efforts.

• Gain experience in social media advocacy, digital fundraising, and community building.

• Work within a passionate team striving for a compassionate cause.

We'd love to hear from you if you’re ready to use your social media skills to champion animal welfare!

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Role Description

About Pain Concern

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline, community pain education sessions and our research and campaigning work.   

All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results.  

Role Purpose

Are you looking to build your skills in web development?

This voluntary role provides an opportunity to gain and develop skills whilst doing something worthwhile.

What you will be doing

• Update and maintain the charity’s website

• Work with the project coordinator to improve the tagging and SEO of the website

• Work closely with the media team, ensuring all posts and pages are uploaded correctly

• Troubleshoot any issues with the website

• Over time, development of the charity’s website to improve user experience.

Is this role right for me?

We are looking for an individual who possesses some or all of the below experiences, skills and qualities.

• Previous experience using WordPress

• Good understanding of SEO

• Excellent IT skills

• Knowledge of HTML (not essential but desirable)

• Good communication skills.

• Happy to use Microsoft Teams for meetings

Availability and location

• Volunteer 2-4 hours per week, at least 6 months commitment

• You can volunteer on days/times which suit you and fit around your current commitments

• You can volunteer from our office at Newcraighall, Edinburgh or from your location.

Benefits to you

• Experience volunteering as part of a friendly team
• Meet new people  

• Build on your employability skills  

• Training and a dedicated volunteer line manager looking after you   

• A job reference after 3 months of volunteering. 

• Satisfaction of giving a valuable service to the community 

• On-site car parking 

• Reasonable travel expenses will be reimbursed in accordance with our Volunteer Policy   

How do I apply?

Download and complete an application form our website 

We are a charity that focuses on education and campaigning to support the needs wider community and of people seeking sanctuary primarily within Swindon but also considering the national situation too.

The Chair should be able to lead the charity over the next 3-5 years and empower the trustees and paid members of staff to work towards achieving all of our charitable objectives.  We are looking for an individual with a passion for the fair treatment of people seeking sanctuary within Swindon and for the education of the town's population as to the value of this group to our wider community.

What are we looking for?

A commitment to the vision and mission of Swindon City of Sanctuary.

Successful experience of operating effectively in leadership roles, ideally leading diverse teams, within a charitable, public sector or commercial organisation.

An understanding of the respective roles of the Chair, Trustees and Charity Manager and acceptance of the legal dues, responsibilities and liabilities of trusteeship.

Demonstrable ability and experience of building and sustaining relationships with stakeholders and colleagues to achieve organisational objectives.

Knowledge of current global/national/local context relating to migration and seeking sanctuary

An ability to work effectively as a member of a team Preparedness to make difficult  recommendations to the Board, when necessary, with diplomacy.

A history of impartiality, fairness and the ability to respect confidences.

Willingness to be available to staff for advice and enquiries when required.

Lived experience of migration or seeking sanctuary would be welcomed.

Specific skills, experiences or areas of expertise to complement the existing members of the Board.

Knowledge of the Swindon community

Previous chairing experience and human resources knowledge

The full list of skills, experience and qualities are listed on the attached Job Description.

Generally we are looking for someone with leadership experience/skills, who can plan strategically taking the rest of the team with them.

What difference will you make?

This position will give the successful individual a chance to lead a well respected local charity and develop its influence over the next 5 years.  You will be able to see Swindon further develop as a safe place for people seeking sanctuary and a local population who fully understand their role in being part of the process.

With our links to the national City of Sanctuary organisation you will be able to lead campaigns that will help to shape government policy on all areas of immigration policy.

Before you apply

Please submit your CV and a cover letter outlining why you feel you are suitable for the post.   You will then be contacted and an informal meeting will be arranged.

Summary

The Sussex Area of the Ramblers has two Countryside Officers, one for East Sussex and one for West Sussex. The primary activity in the role is to act on behalf of members where a reported planning development is likely to have an adverse impact on the walking environment in the Sussex countryside.

Description

The Ramblers, which celebrates its 90th anniversary in 2025, is the only charity dedicated to removing barriers so everyone can enjoy walking in green spaces, and to improving Britain’s most popular and least-known walking places. We’re committed to campaigning to keep our countryside open to all and to fighting for the things that matter most to walkers. We lead the way, and the walks, for a vibrant community united by the joys of walking, helping everyone get more out of their walks. 

The role of East Sussex Area Countryside Officer involves reviewing planning applications published by Local Authorities and lodging objections on behalf of Sussex Ramblers if an application is likely to have an adverse impact on the Sussex countryside and the places where people walk. Objections may be expressed in writing through a response to the planning process, but could also involve site visits and on occasions attendance at public hearings or meetings with representatives of Local Authorities or with other stakeholders such as Parish Councils and environmental and wildlife organisations.

The role holder will work closely with other Ramblers volunteers such as the East Sussex Area Footpath Officer, the West Sussex Area Countryside Officer and Local Footpath Wardens in East Sussex and where necessary will seek advice and guidance from Ramblers' Central Office. Other main contacts include the Local Authorities, Parish/Town Councils, the South Downs National Park Authority and the East Sussex Local Access Forum. The role holder will be a member of the Area leadership team (Area Council). You will need to be a member of the Ramblers.

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

Our first project, established in 2009, is based in Borneo where we provide a lifeline to thousands of dogs and cats every year in need of veterinary care and support. Our companion animal projects and support programmes for other species have since developed in other parts of the world, including Romania, Penang Island, the Philippines, and Tanzania.

Join Our Team as a Volunteer Auction for Animals Fundraising Champion and Make a Difference!

Are you passionate about animal welfare and looking for a rewarding way to contribute? Become a key part of our monthly fundraising auctions and help raise vital funds for our cause!

As a Fundraising Champion, you'll play a crucial role in collecting items for our online auctions, which take place in our Facebook group each month. The funds generated help us continue our important work, supporting animals in need.

What You'll Do:

• Engage your network: Reach out to friends, family, and colleagues to gather preloved items for auction. You’ll help give things a second life while raising funds for animals in need!

• Connect with your community: Tap into local Freecycle groups, social media, and even your neighborhood to find exciting items to auction.

• Spread the word: Share the auctions within your network to encourage bidding and excitement around the cause.

• Admin support: Organise and help to maintain our donation inventory, ensuring that all items are properly cataloged, stored, and ready for auction or sale.

• Make a direct impact: Every item you help secure means more funds for our charity, which go toward animal care, rescue operations, and rehoming programs.

Why Volunteer with Us?

• Make a real impact: Your efforts help raise essential funds to save and care for animals in need.

• Flexible commitment: You can volunteer from the comfort of your own home and set your own pace. We are looking for around 1-3hrs per week. 

• Support & Training: You’ll join a small friendly volunteer team and we will provide guidance to help you succeed in your role. Experience of Google Workspace and previous fundraising roles is desirable but not essential. Just a passion to help is all that's required! 

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Purpose of the Role:

To support patients transitioning from hospital to home, ensuring their discharge is safe, smooth, and successful. By providing practical assistance and emotional support, you will play a key role in helping individuals regain independence, prevent readmission, and access community resources.

Key Responsibilities:

• Assist with transport, helping patients travel safely from the hospital to their homes.

• Shopping for groceries or other essentials.

• Carrying out simple home safety checks to ensure the environment is suitable for recovery.

• Offer emotional support and reassurance during the transition period.

• Support patients for a minimum of 4 weeks (maximum 6 weeks) post-discharge, either in person (at their home or in the community) or over the phone.

• Help patients connect with local services, activities, and support networks to aid recovery and prevent isolation.

• Encourage and support individuals to re-engage with their community, reducing the likelihood of hospital readmission.

• Guidance and training will be provided on using the Care For Me platform to assign patients, obtain details of patient support, record visits, and monitor attendance.

Skills and Qualities Needed:

• Empathy and the ability to build rapport with people from diverse backgrounds.

• Good communication skills and patience.

• Reliability and commitment to supporting individuals during a vulnerable time.

• Practical problem-solving skills to assist with day-to-day tasks.

• Understanding of confidentiality and safeguarding principles (this will be covered in training)

• Proficient use of the internet. 

• Access to email and a smartphone to use Care For Me. 

Time Commitment:

Flexible, depending on patient needs, with a minimum of 4 weeks (maximum 6 weeks) of support per individual. You might need to be available evenings and weekends.

What You’ll Gain:

• The opportunity to make a meaningful impact in someone’s recovery journey.

• Experience working in partnership with healthcare and community services.

• Training and ongoing support from Age UK Lambeth.

• The chance to develop new skills and connect with your local community. 

Training and Support Provided:

• Full training on hospital discharge processes, safeguarding, lone working and patient support.

• Ongoing support from the Hospital Discharge Community Support Coordinator and the Volunteer Coordinator.

LYBOTICS

We are on a mission to inspire young people to be science and technology leaders and innovators, while developing education to help communities of Libya shine.

Our Mission is to inspire young people to be science and technology leaders and innovators, and developing education to help communities of Libya shine; By engaging kids in exciting mentor-based program that build science, engineering and technology skills, that inspire innovation, and that foster well-rounded life capabilities including self-confidence, communication, and leadership

The student teams design, build and program their robot and compete during the championship in an alliance format with other teams.

Digital Marketing Coordinator

Volunteer Role Description (remote, unpaid)

LYBOTICS has well established ecosystem for volunteers, we need volunteers support for digital marketing to expand LYBOTICS's reach and impact.

The tasks include LinkedIn and X marketing, newsletter and other means.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Volunteer Role Description

Light Touch Volunteer

Responsible to: Volunteer Coordinator

Time commitment: Minimum 3 hour’s a week

Location: Home

About the service

North East Wales Mind is a progressive mental health organisation that supports people experiencing mental health difficulties to flourish. The aim of our work is to help people build on their strengths, overcome obstacles, and become more in control of their lives. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Flintshire and Wrexham to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.

Purpose of role:

To provide phone support to service users from home/ office. This role is flexible (you can make calls anytime between 5-7pm and requires you to call a client for up to half an hour a week for a period of up to 3 months.

Must have access to the internet and a phone that can switch to private setting or NEWMIND can provide them with a phone, or use of office equipment.

Main tasks:

· Providing emotional support via phone

· Assessing surrounding support

· Advising them with available provisions and services locally

· Providing practical support such as learning activities, wellbeing practises and links available to service user from home

· Writing records of dates and times and phone discussions

· Reporting back to the Volunteer Coordinator via email and phone for any extra available support

· Report any safeguarding concerns immediately to a member of staff.

What we are looking for:

· Confident and effective communication

· Understanding of professional boundaries

· Caring nature

· Knowledge of local services is desired.

· Lived experience of mental health difficulty desirable

· Understanding of, or experience of caring for someone with mental health difficulty, can be helpful but is not essential.

· Good listening skills, non-judgemental attitude, and empathy

· Ability to motivate.

· Ability to deal with stressful and difficult situations in a calm manner.

· Commitment for a minimum of 6 months

· Volunteers must be aged 18 and over.

What we can offer you:

· All volunteers will receive training in mental health awareness, confidentiality, boundaries, risk management, plus on-going training relevant to the role.

· Regular supervision with the Volunteer Coordinator

· Volunteer expenses

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

We are seeking an enthusiastic and creative volunteer to join Jawbone Collective as a Publicity and Public Relations coordinator. This role is perfect for someone passionate about arts and culture who wants to gain hands-on experience in public relations and marketing.

This is more a traditional Public Relations role as we have someone on our team working with social media. However there is a requirement to align the promotional strategies and content with this team member.

As part of our inclusive creative community, you'll contribute to an organisation that champions diverse voices, including neurodivergent, disabled, LGBTQIA+ and working-class writers. While a love for literature isn't required, you'll be supporting a mission that makes literary opportunities accessible to all through affordable programs and free submission opportunities.

We will consider applicants who wish to hold a temporary position (12 weeks minimum)

Key Responsibilities:

• Develop and implement publicity strategies to promote Jawbone Collective's events, publications and workshops
• Proactive in sourcing opportunities for The Jawbone Collective to be promoted locally and online.
• Write and distribute press releases and media announcements
• Maintain relationships with local media contacts and community partners
• Assist in organising and promoting public events
• Track and report on publicity efforts
• Create engaging content for social media platforms (

Ideal Candidate:

• Strong written and verbal communication skills
• Basic knowledge of graphic design and photo editing
• Ability to work independently and as part of a team
• Interest in arts, culture, and community engagement

Time Commitment:

In the initial settling period there would be more hours per week, this can be negotiated (possible 10 - 15 hours) however long term the hours may sit at 6 hours a fortnight.

Remote working however if you live in the SW of England and wish to be more involved in the activities of Jawbone Collective this is encouraged.

Benefits:

• Gain valuable experience in public relations and marketing
• Build a professional portfolio
• Network with arts and culture professionals
• Be part of a dynamic and creative community organisation

To apply, please send your CV and a Cover Letter

About The Jawbone Collective

The Jawbone Collective CIC is a dynamic non-profit voluntary arts organisation based in the Southwest of England, dedicated to nurturing poets and writers across the Wessex Region. Founded in 2019, we've grown from our initial mission of publishing poets to becoming a comprehensive creative hub offering multiple activities to engage and contribute to our community.

Our core community of 15 poets and writers represent diverse voices, including LGBTQ+, neurodivergent, disabled communities. We actively challenge publishing industry norms by making literary opportunities accessible to groups in the community that need to overcome many barriers to have a profession in literature. Our mission centres on building confidence in creatives and enabling them to celebrate and share their work through publication and performance.

At Doorstep Library, we’re dedicated to bringing the magic of books and the joy of reading directly into the homes of children who need our support.

With 1 in 4 children in the UK leaving primary school unable to read or write properly, we recruit and train in-person and online volunteers to introduce children from under-resourced areas to the pleasure of reading.

What’s Involved?

As a Doorstep Library reading volunteer, you’ll visit the same families via Zoom every week with eBooks to share with the children and encourage their love of reading.

You will:

• Handpick eBooks from our online portals based on the children’s age, interests, and reading level
• Join families via Zoom with your volunteer partner for 20-minute reading sessions  
• Make notes after the session to keep track of how the child/ren are progressing

Our unique home-based approach allows our volunteers to build trusting relationships with families, helping them to connect with the community and equip them with the skills they need to succeed later in life.

When and Where?

You can be based anywhere in the UK to become a Doorstep Library online volunteer.

• Time commitment: One evening a week (Regular Volunteer), one evening every other week (Semi-Regular Volunteer) or once every 3 weeks (Stand-In Volunteer) during school term times
• Hours per week: 2
• Days: Our projects run on Mondays, Tuesdays, or Thursdays from 4:30pm – 6:30pm

Why volunteer with Doorstep Library?

• It's incredibly fun! You get to explore your inner child and share your passion for books and reading.
• We invest in our team of volunteers to ensure they are valued, supported and are developing.
• You will be a part of the Doorstep Library community of families, volunteers and staff members.
• You can make a real difference to the lives of others. Providing you with a real sense of purpose and achievement.
• You give back to the community you live in or the community you visit every week.
• You build your confidence and improve your self-esteem and mental well-being.
• You will develop skills and enhance your C.V. 

Doorstep Library is committed to safeguarding and promoting the welfare of children, young people, and all those it comes into contact with. All volunteers undergo rigorous safer recruitment processes including specified interview questions, a DBS check, and the collection of written and/or verbal references.  Safeguarding training is a mandatory part of the induction process for all volunteers, and they are expected to always adhere to our safeguarding policies and procedures.  

The Community Support/Reach Out volunteer will be volunteering remotely, providing online support and guidance to visitors of The Forward Trust Website communicating in real time using web chat.

The Reach Out Service sits within our Recovery Support Department and is aimed at offering friendly and confidential listening support and assistance. The role involves utilising your communication skills to establish rapport with individuals seeking drug and alcohol help and or to talk about their mental health or other varied life challenges. You will be supporting people who are seeking help for drugs and alcohol help for themselves or from family members concerned for their loved one.
Training is provided to all volunteers to support them with their volunteering role and enable them to further their skills and experience with our client group.

ACCOUNTABILITIES

Time Commitment: We recommend that volunteers can commit to an average of 3 hours online per week for a minimum period of six months.

Service Delivery

- Be available for the duration of the shift to answer web-chat/calls as they happen.
- Engage with individuals in a friendly and empathetic manner.
- Gain an understanding of the individual needs and sign post to appropriate organisations for further support or explore specialist services as required.
- Link individuals into Forward Trusts community drug and alcohol services when required and link individuals into drug and alcohol help in other geographical areas where Forward Trust does not have a service.
- Report any Safeguarding concerns to shift supervisor and follow safeguarding procedures as appropriate.
- Respond to offline messages at the beginning of each shift.
- Debrief with and ask for support and guidance from Reach Out Coordinator regarding any concerns arising from web chat conversations.
- Provide handover to supervisor and/or next volunteers covering the shift prior to logging off
- To book shifts in a timely fashion and inform the Reach Out Coordinator of any need to cancel a shift at the earliest opportunity.
- Engage with support and supervision offered by placement supervisor.

CHECKS REQUIRED FOR THE ROLE

- 2 References (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check

 Perks and Benefits
TRAINING & INDUCTION

Induction training will be provided to the volunteer and will include the following E-Learning (Data Protection/GDPR/PECR, Safeguarding – Knowledge and Health & Safety – Knowledge).

A full induction to your team including placement specific policies and procedures. Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.

 Skills You'll Need
Below is a list of the qualities that we are looking for from volunteers:

- If in recovery, to be 12 months abstinence from all mood altering substances.
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To have the ability to reflect and receive feedback.
- To be reliable, flexible and committed.
- To treat individuals with respect and dignity.
- To have the ability to follow instructions.
- To be committed to own learning and development.