Community And Challenge Events Manager Jobs in Home Based

Peer Support Development Officer – Greater Manchester and South Yorkshire

 About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for

We are seeking an individual located in easy reach of Greater Manchester and South Yorkshire, who possesses the drive, passion, and skills to:

· Develop new Peer Support Groups across a diverse range of communities

· Demonstrate the energy and enthusiasm required to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community.

· Maintain current Peer Support Group levels, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based in easy reach of Greater Manchester and South Yorkshire. Key development areas for this post will initially include; Oldham, Bury, Tameside, Doncaster, York and the East Riding of Yorkshire. You may be required to support the development of groups in North Lincolnshire. This role may also involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events.
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency. 
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed. 
• Recruit and retain support group leaders to develop their peer support groups.
• Assist with the delivery of training to support group leaders and groups to become self-sufficient.
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups.
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.
   

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential:

· Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.

· Significant experience developing peer support communities.

· Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.

· Proven experience of ensuring outcomes and impacts of services are evidenced through high-quality data collection.

· Evidence of developing and delivering training/support to volunteers, based on the needs of service users (in this case kinship carers).

· Strong facilitation skills and essential experience of peer support or user-led groups with charity beneficiaries.

· Proven experience of using a customer relationship management system effectively (we use Salesforce).

· In-depth understanding of safeguarding particularly around vulnerable families.

· Excellent communication and engagement skills, with good attention to detail.

Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

General characteristics and attributes:

· Flexible and willing to travel for work across England.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Excellent written and spoken English.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: Week Commencing 4 November 2024

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

Connected Futures is Youth Futures’ systems change programme. It aims to foster joined-up solutions to the complex issues and barriers facing disadvantaged young people.

We are looking for a capable, proactive person to support the overall programme management approach for Connected Futures. The Senior Programme Support Officer will support the Head of Programmes to develop and deliver an approach to programme and project management across Connected Futures. The postholder will take the lead on specific tasks, and coordinate the work of the wider cross-organisational Connected Futures team.

You will liaise with external partners and stakeholders, as well as supporting multiple internal customers and workstreams, often to tight deadlines. You will support key external and internal engagement processes, working with colleagues to ensure the smooth running of meetings and capture key decisions and inputs to feed back into programme delivery.

This is primarily a project management role, enabling a cross-functional team to work effectively and efficiently together on a complex, fast-moving and high profile programme. As well as dealing with tasks as they emerge, you will work across the team to keep track of progress, identifying any issues and risks, and enabling the Head of Programmes and other internal stakeholders to gain an overview of the programme as a whole.

This role is fixed term to January 2026 and can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download the job recruitment pack.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

ABOUT SMART WORKS

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with new centres in Bristol and Liverpool due to open in 2025. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

Our clients are mostly long-term unemployed and have experienced repeated rejections from multiple jobs: 40% have been unemployed for over a year, 20% have applied to over 20 jobs and 23% have applied to over 50 jobs. The majority are also from minoritised communities and face intersectional barriers to employment: 32% are lone parents, 16% consider themselves to have a disability and 52 % are from an ethnic minority.

In April 2022, Smart Works launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. At the end of year 2, Smart Works is on track to deliver the Plan, having delivered a 42% year-on-year uplift in engagement with our core Interview Dressing & Preparation service and with new centres opened in Croydon and Glasgow.

Smart Works has been voted Social Action Charity of the Year. More information about who we are can be found on our website.

ABOUT THE ROLE

We are looking for a thoughtful and dedicated leader to oversee the delivery of the Smart Works service across the UK, ensuring that the charity remains on track to achieve our current growth ambitions, and to also play a key role in leading delivery of the service as we move into our next strategic plan.

The Head of Programmes will drive innovation, build impactful partnerships with referral organisations and enable excellent decision making across all centres. The Head of Programmes will be the guardian of the Smart Works service as the charity grows, ensuring decision-making across the charity is always client-centric and every client has the best possible chance of job success.

The Head of Programmes will oversee the opening of new Smart Works centres. Project managing the opening of new centres will require exceptional people management and an ability to balance important small details, with an awareness of the bigger picture and wider strategy.

The Head of Programmes will also be responsible for leading org-wide projects focused on quality, that will allow Smart Works to ensure our offer continues to improve, so that more of our clients can move into employment.

This is an important leadership role within the charity, with the Head of Programmes regularly sharing insights and ideas with senior decision makers. They will provide valuable insight into the Smart Works service and trends within the wider employability support landscape.

Ideally, the successful candidate will be based at one of our London centres, and will travel to other Smart Works centres across the UK when needed. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and other key events.

Our ideal candidate will be passionate about our service and will have a proven track-record of managing, developing and elevating programmes. They will be data-driven, enjoy a challenge, able to build impactful relationships with ease, and thrive in an ambitious, fast-paced environment.

DUTIES AND RESPONSIBILITIES

Reporting to the Director of Programmes & Operations, the successful candidate will lead on a range of activities, including:

• Ensure a high quality, consistent service is delivered across the UK (both in-person and virtually).
• Drive innovation and support pilot projects that will enable the charity to evolve, improve and help more unemployed women secure work.
• Identify opportunities for digitisation of the service, to streamline our processes and allow us to grow our impact.  
• Increase awareness of Smart Works by proactively identifying and nurturing partnerships with organisations who have the potential to refer to multiple Smart Works centres.
• Project manage the opening of new Smart Works centres, drawing on expertise of other staff across the Smart Works team to ensure the centre is set-up for success.
• Visit all centres across the UK to meet service delivery staff and understand opportunities for development and improvement.
• Supported by the Head of Data & Impact, track progress against KPIs, identify areas for development and, when needed, work closely with relevant staff to address shortfalls.
• Keep up to date with emerging trends within the employability support landscape, sharing relevant insights with the Director of Programmes & Operations and other relevant stakeholders.
• Line Management of staff within the Group Operations team.
• Champion inclusivity and ensure the Equity, Diversity & Inclusion strategy is woven into the day-to-day delivery of the Smart Works service and service delivery decision making.

Smart Works is a community that shares a passion to empower women to thrive in work and life, and is determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and HQ in London.

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

The successful candidate will demonstrate:

• Substantial experience delivering and leading charitable programmes, or comparative work, preferably on a national scale.
• Demonstrable experience of managing projects, driving innovation and implementing new initiatives, with experience delivering digital solutions.
• Proven track record of writing and delivering strategic plans.
• Proven track record of setting and monitoring targets and KPIs.
• Excellent relationship building skills, preferably with experience working across split sites.
• Experience working within employability support is desirable but not essential.
• Detailed understanding of safeguarding requirements for a charity like Smart Works.
• Excellent interpersonal skills and able to communicate with stakeholders at all levels of seniority.
• Ability to manage competing priorities.
• Passion and commitment to making the Smart Works programmes the best they can be.

If you're passionate about our mission and believe you have the skills to make a meaningful impact, candidates are encouraged to apply, even if you don't meet every requirement listed.

We particularly welcome applications from Black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates.

These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

BENEFITS, TERMS, AND CONDITIONS

• Full-time role, ideally based in one of our London centres, with regular travel to other Smart Works centres. Open to discuss alternate locations at interview.
• Monday - Friday with typical working hours 9am - 5pm in line with centre opening times. Flexible working may be discussed at interview.
• Salary of £45,000 - £50,000 depending on experience.
• Reporting to the Director of Programmes & Operations.
• 25 days annual leave, plus discretionary leave over Christmas and New year.
• Positive, supportive working environment with opportunities for practical training and progression.

All successful applicants must provide references, have the right to work in the U.K. and complete a Basic DBS check.

HOW TO APPLY

Please submit a CV and answer the following questions via our recruitment portal by midnight on Thursday 24th October:

1.  Why do you want to work for Smart Works? (Max 200 words)
2. Why do you think you are well suited to heading up the delivery of a high-quality service across multiple locations? (Max 350 words)
3. What experience do you have of developing relationships or projects that have allowed a service to grow in scale or quality? Please be specific about what results were achieved (Max 350 words)
4. If there anything else you would like to share at this stage. (Max 150 words).

First round interviews will be held virtually on Thursday 31st October.  Final interviews will be held in person, in North London on Monday 4th November.  

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Join Our Team: Youth Development Leads at The King's Trust

Are you passionate about empowering young people and helping them achieve their potential? The King's Trust is seeking dynamic and motivated individuals for four exciting roles:

• Youth Development Lead – Delivery Partnerships (Fixed-Term until 30/06/2025)
• Youth Development Lead – Development Awards
• Youth Development Lead – Outreach
• Youth Development Lead – Employability 

At The King's Trust, we transform the lives of young people aged 11-30, providing the skills, confidence, and support they need to move into work, education, or training. As a Youth Development Lead, you’ll be at the heart of this mission, working across different areas to help young people overcome barriers and achieve their dreams.

About the Roles:

You’ll join our dedicated Delivery Team, working directly and digitally with young people and external partners across the UK. Each role offers a unique focus:

• Delivery Partnerships: You will manage relationships with delivery partners, ensuring high-quality experiences for young people. You'll onboard and support partners to run programmes and facilitate events that inspire growth​.

• Development Awards: You will provide one-to-one support to young people aged 16-30, offering cash grants to enhance employability and life skills. You will help remove financial barriers to education, training, or employment​.

• Outreach: You will lead outreach efforts, attending events and building relationships with referral partners to promote The Trust’s programmes. Your goal will be to recruit and engage young people, creating opportunities for growth.

• Employability: You will deliver employability sessions and provide one-to-one support to young people, building their skills and confidence to enter employment. You will also collaborate with partners to enhance young people's progression​.

Key Responsibilities:

• Develop and maintain strong relationships with partners, volunteers, and young people.
• Deliver one-to-one and group sessions, tailored to meet the needs of young people.
• Ensure compliance with safeguarding, health & safety, and data protection policies.
• Record accurate data and support young people through each stage of their journey.
• Champion Equality, Diversity, and Inclusion to support positive action and change.

What We’re Looking For:

We welcome applicants from all backgrounds who are passionate about supporting young people. You should have:

• Strong communication and relationship management skills.
• Experience working with young people or in the charity sector.
• A flexible, proactive approach and the ability to manage a caseload.
• A commitment to equality and diversity.

Whether you’re helping young people into employment, managing partnerships, or promoting our programmes, your work will make a lasting difference.

Why Join Us?
At The King's Trust, we believe in diversity and inclusion. We encourage applications from individuals of all backgrounds and offer a supportive and empowering work environment.

Ready to inspire the next generation? Apply today and help us change young lives for the better!

This advert covers both permanent and fixed-term opportunities. Applications are open to all, and we’d love to hear from you if you’re ready to take on one of these exciting roles.

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We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

You may still see videos and images that reference The Prince's Trust, so please bear with us while we switch over.

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We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.

We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.

Will you join us?

SANE is now looking to recruit a Remote Services Officer to join our Services Team.

SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.

We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.

At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.

The closing date for all applications is Midday on Wednesday 23rd October 2024.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

 We are committed to equal opportunities and welcome applications from all sections of the community.

Job Description

1. Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator

2. Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner

3. Support with remote training and events calendar as well as planning of training sessions and events 

4. Support recruitment, training and induction of new remote volunteers

5. Research and assist with implementing new support services for remote services

6. Liaise with team members from other SANE work streams

7. Share information with your team both verbally and in writing, to ensure effective handover to colleagues

8. Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported

9. Record work in accordance with SANE’s organisational systems

10. Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies

11. Work within SANE’s values and policies & procedural guidelines at all times

12. Keep abreast of and work in accordance with relevant legislation and regulatory standards

13. Understand and work within SANE’s safeguarding framework

14. Ensure all work is in line with the Equality Act

15. Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate

16. Ensure that any issues or concerns are discussed with a line manager

17. Attend supervisions and appraisals, and contribute to team meetings

18. Have a commitment to personal, volunteer and team development and your own well-being 

19. Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift

20. Undertake any other duties commensurate with this role.

Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service

4. Experience of writing high quality short reports

5. Experience of planning and delivering training

Knowledge and Qualifications

6.Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers

Personal Qualities

7. The ability to support remote volunteers and provide them with support.

8. Be able to work with distressing and challenging content and ensure self-care

9. A work ethos underpinned by a commitment to equality and diversity

10. An understanding of and ability to work within appropriate professional boundaries

Skills

11. Excellent interpersonal and communication skills – both verbally and in writing

12. Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality

13. Able to work independently, flexibly and as part of a team

14. Good self-awareness

15. Effective organisational and planning skills

16. Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers.  Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities.  Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.

The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses.  As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.

There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions.  This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements. 

The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.

This role would suit someone with a key worker, social worker or teacher background.

Key Responsibilities – Project Lead

Line Management

· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.

·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources

· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives

· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes

Project Management

· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London

· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects

· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.

Family Services Development

· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.

· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.

· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services

· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system

· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated. 

· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community. 

Key Responsibilities – Supporting Families – Direct support of families

Providing individualised support

· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc. 

· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.

·Promote CAAS parenting resources, both in person and online.

· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary. 

Facilitating Workshops and Training

· Deliver training to professionals in schools, education settings and the community.

· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course. 

Drop-In Support Co-ordination

· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years.  Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online.  You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.

Key Responsibilities – Liaison and Consultation

Outreach and Representation

· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.

·Participate in community outreach efforts, including attending SEND specific local events

· Liaise with local professionals to create and sustain partnerships and coordinate services.

· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.

· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.

Knowledge Management and Advocacy

· Remain up to date with all organisational services for accurate representation and consultation.

· Stay informed about existing support services in NW London.

· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.

Key Responsibilities - Organisational

Client Documentation and Communication

· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.

· Enforce and comply with GDPR standards for all data handling and communications.

· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.

Professional Development and Team Collaboration

· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.

· Participate in monthly supervision to enhance service quality and personal development.

· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.

· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.

· To actively participate in and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.

Person Specification - Essential

· Previous experience managing people and projects.

· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.

· Have clear and confident communication skills, to represent the organisation effectively both internally and externally.  Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.

· Robust knowledge and experience of safeguarding practices and risk management.

· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.

·Show the ability to manage a diverse workload with competing demands

· Exhibit the ability to monitor and evaluate work effectively.

· Be proficient in computer software, as much of the work is managed through technology and computer systems.

Person Specification - Desirable

· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.

· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.

· Voluntary Sector Experience.

· Counselling, facilitation, or coaching skills.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis. 

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure. 

PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE

Fundraising Officer

We are seeking a passionate and driven Fundraising Officer to join a charity that provides supported accommodation that enable people experiencing homelessness to Reclaim, Rebuild and Reshape their lives.

Position: Fundraising Officer
Salary: £27,000 per annum

Location: Chatham ME4 4PB / Hybrid
Hours: Full-time, 37.5 hours per week
Working Pattern: Flexible, negotiable
Closing Date: 20th November 2024

About the Role

As Fundraising Officer you will support the development and sustainability of the charity and their community project. Your primary focus will be to secure funding through grants, tenders, and partnerships, whilst building relationships with donors and stakeholders.

You will be responsible for identifying potential funders, crafting compelling funding applications, and maintaining donor relationships. Additionally, you’ll play a key role in shaping the fundraising strategy, organising engagement events, and monitoring the impact of fundraising efforts. This role offers an excellent opportunity to contribute to a meaningful cause and make a tangible impact on the charity’s growth and success.

About You

We are looking for someone with:

• Experience in dealing with a wide variety of individuals: Ideally, you have experience of fundraising and working in a charity setting.
• Excellent Communication Skills: You have strong written and verbal communication skills, and can effectively convey the charity’s mission and vision to a variety of audiences.
• Strong Organisational Abilities: You’re highly organised, with the ability to manage multiple projects and deadlines.
• Empathy and Passion: You understand the challenges faced by service users, and you’re motivated to make a positive impact in their lives.
• A Self-starter Attitude: You’re proactive and can work independently, as well as part of a team, to achieve goals.

If you’re looking for a role that allows you to utilise your skills while contributing to a worthwhile cause, we’d love to hear from you!

You may also have experience in areas such as Trust Fundraiser, Fundraising Officer, Trust Fundraising, Fundraising Administrator, Trusts and Foundations Fundraising Officer, Fundraiser, Fundraising, Fundraising Officer, Trusts and Grants Fundraising Officer, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The role involves delivering sports coaching sessions and creating opportunities for youth participation, including co-produced projects, volunteering, accredited training, and pathways to employment.

Key Responsibilities:

· Delivering high-quality sports coaching sessions, particularly in the evenings, while assisting in the coordination, monitoring, and evaluation of sports programmes.

· Developing new partnerships and programmes and support the development of new initiatives such as Tennis for All or All-Play Community Football.

· Creating and managing progressive sports programmes designed to engage young people and encourage ongoing participation.

· Support an accredited training programme that helps local residents qualify as sports coaches/leaders, preparing them for employment, leadership roles, work placements, and volunteering opportunities.

Requirements:

· A passion for sports, and a minimum Level 2 coaching qualification.

· Proficient in Microsoft Office (Word, Excel, PowerPoint) for programme administration and reporting.

· Proven experience in delivering youth sports projects.

· Commitment to improving opportunities for young people, especially in community and housing estate settings.

· A strong background in youth, sports, or community development.

Seeking a purposeful career change? Embark on a transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a sustainable, equitable and just future.

Programme summary:

• Make a real impact: Through two 6-month work placements with leading organisations, you'll gain hands-on experience tackling pressing social and environmental issues. Our partners, including Triodos, Better Society Capital, Save the Children, Oddbox, and Sustainable Ventures, provide unparalleled opportunities to contribute to meaningful change.

• Expert-led learning: Immerse yourself in an intensive Learning & Development programme, with weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the leadership skills, knowledge and mindset to drive systemic change. 

• 1-2-1 mentoring & coaching: Receive personalised support through fortnightly mentoring sessions and quarterly executive coaching, fostering both personal and professional growth.

• Join a supportive community: You'll be welcomed into a tight-knit cohort of ~20 like-minded and ambitious Associates. Together, you'll share ideas, challenges, and successes, creating a sense of belonging and mutual support that extends far beyond the programme's duration. You’ll also join the expansive On Purpose community, connecting with a global network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Why join us?

• Earn while you learn: A competitive gross salary of £25,645 per annum, supporting your full-time commitment to creating change.

• Have a transformative impact: Join nearly 1000 purpose-driven alumni who are leading change worldwide in all parts of the system, with 92% working in the impact sector.

• Access diverse career opportunities: Our Associates have moved into sustainability jobs and social impact roles ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Managing Director of Divine Chocolate, and a former Marketer at Google now Head of Europe for Terra.do.

Who we’re looking for:

This programme is ideal for individuals seeking a career change into the environment and social impact sector, or for those already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector/industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK

• Fluency in English 

• Office environment experience 

• Excitement towards building a career that helps transform our economy from profit to purpose

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications [Extended deadline]: Monday 28 October, 9:00 am (GMT).

• Interviews scheduled for mid-late November with the programme starting in April 2025.

Position: Brand Strategic Lead
Hours: Full-time (35 hours a week)
Contract: Fixed Term Contract until 31 December 2025
Location: Office-based in London with some flexibility to work remotely.
Salary: Starting from £43,342 per annum per annum plus excellent benefits
Salary Band: Band 3*, Professional/Technical
*you will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We are really excited. Our organisation is evolving, and we’re developing a new elevated brand to help support our new ambition and plans.

Our Brand Strategic Lead is a crucial role in helping us evolve our brand and deliver it across everything we do. It will underpin the new future and story of the charity, and how we communicate it to everyone in the MS community and beyond.

You’ll oversee our brand team activity as well as one line report, be accountable for the brand budget and be responsible for helping us ensure every story we tell, internally or externally speaks to our audiences in the way that matters to them.

We want to push the boundaries with personalised brand stories, and really put people living with multiple sclerosis on the map as people that matter and have the right to treatments, respect, support and services that mean they can live their best lives in the way they choose to live them. We want our brand to create a sense of visibility, belonging and flexibility.

We are here for everyone, and we want our brand to convey that. The brand team have some exciting work ahead and we need someone to help us make our brand vision a reality, if this sounds like you we would love to hear from you.

Please note this a Fixed Term Contract until 31 December 2025.

Closing date for applications: 9:00 on Wednesday 23 October 2024
Anticipated interview date: Week commencing 4 November 2024

Interested? 
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Salary: £24,303 (£40,505 pro-rated)

Hours: 22.5 (3 days) per week

Location: Remote working with ability to come to London for meetings

Duration of contract: Fixed term for a year

Closing date for applications: Sunday Oct 27th at 11:59 pm

Skills Testing: W/C 28th October 2024 (if this date will not be possible for you, please let us know when you submit your application; the skills test will focus on writing and budgeting)

Interviews to be held on: W/C 4th November 2024 (Online)

Reporting to: Partnerships & Communications Lead, line/project manager

Start date: As soon as possible

We're looking to recruit a part-time Partnerships Coordinator. If you have a background in fundraising, strong written and verbal communication skills, enjoy building and maintaining relationships, and have a passion for migrant and sanctuary seeker rights, this might be your next job! 

Responsibilities:

The Partnerships Coordinator will work closely with the Partnerships & Communications Lead and share some responsibilities. You duties will include: 

• Grant Writing: Write compelling grant applications, funding proposals, and update reports to secure funding from various sources, including trusts, liveries, and corporate foundations.

• Research: Identify and research a pipeline of realistic funding opportunities. 

• Donor Relations: Develop and maintain strong relationships with existing donors and prospects, ensuring their continued support and engagement with EFA's work.

• Fundraising Strategy: Contribute to the development and implementation of EFA's fundraising strategy. Support on diversifying our income streams, focusing on other areas of fundraising such as statutory, corporate giving, individual giving, membership, and events. 

• Collaboration: Liaise closely with the Partnerships and Communications Lead, Hub Leads and Project Managers to plan and develop strong funding proposals that align with EFA's strategic objectives. 

• Database Management: Maintain accurate records of donors, grants, and funding opportunities on Donorfy. Communicate effectively with the finance team.

• Monitoring and Evaluation: Help to monitor and evaluate the outputs and outcomes of our projects, and maintain accurate records of grant conditions.

Qualities:

• Attention to detail and ability to manage multiple tasks and deadlines effectively.

• Excellent written and verbal communication skills, capable of building and maintaining strong relationships with donors, partners, and colleagues.

• A genuine interest in EFA's mission and a positive, can-do attitude.

• Dedicated to achieving measurable outcomes and meeting fundraising targets.

• Ability to work collaboratively with colleagues and motivate team members to achieve shared goals.

• Strong analytical skills and the ability to identify and address challenges effectively.

• Committed to creating a diverse and inclusive work environment that values different perspectives and experiences.

• Passionate about social justice and committed to creating a more equitable world.

• Ability to thrive in a dynamic environment, adapting to changing priorities and challenges.

• Open to working in a flat, non-hierarchical structure and fostering a collaborative team culture.

• Aligned with EFA's core values and principles values and principles.

About EFA

English for Action provides free, participatory, and empowering English for Speakers of Other Languages (ESOL)  classes for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 400 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through training, research and partnerships. 

Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees. 

Fundraising at EFA: We have one permanent fundraiser at EFA, who works two days per week on this area of work. The majority of EFA’s funding comes from charitable trusts and foundations but we are also funded directly by some of our partner institutions to provide courses for their members. We receive some local authority/EU funding as well. We raise additional funds through individual giving, corporate relationships and earned income. We are keen to explore new areas of fundraising and/or develop some of our less well established income streams. 

EFA employee benefits include: 

• Pension scheme with employer matched contribution, currently at 6%. 

• Pay rises in line with inflation wherever possible (we have a flat pay structure). 

• Tech and cycle scheme.

• Flexible working possible based on your needs. 

• Continuous Personal Development actively encouraged and training opportunities explored. 

• Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.

• Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave. 

• Enhanced maternity/paternity/adoption/shared parental leave pay. 

• Enhanced sick pay. 

• Collaborative decision making on organisational strategy and practice.

• Working within an organisation that makes a huge difference in communities across London and the UK. 

Equal opportunities

EFA strives to apply equal opportunities principles both in its recruitment and in its work. We oppose all forms of unlawful or lawful discrimination on the grounds of colour, race, nationality, ethnic or national origin, gender, sexuality, marital status, religion, age or disability. 

The successful candidate will be selected purely on the basis of how well they fit the person specification, as judged by their application materials and their interview. 

We would particularly like to encourage applications from people of colour / black or brown people, who are currently underrepresented in EFA (as well as the non-profit sector as a whole). As an organisation which works with migrant ESOL learners, we also particularly welcome applications from people who have experienced moving to the UK, people who have learnt ESOL before and people who have English as an additional language. 

Where two or more candidates are judged to be of equal merit, priority may be given to a candidate who belongs to a less well-represented group.

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary: £20,570 - £24,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

We have an exciting opportunity for a Team Leader to join our Southwest prison service based in HMP Portland. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.

Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.

Where: HMP Portland, Dorset

Full Time Hours: 37.5 hours per week

Full Time Salary: £34,700.09 - £36,635.38 (Pro Rata for part time hours)

Responsibilities

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

About the role:

• Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles
• Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota
• Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
• Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments
• Support staff to improve service user outcomes through observed practice, providing timely values-based feedback
• Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model
• Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures

About you:

• Educated to degree level or equivalent experience
• Excellent interpersonal skills at all levels to engage, build relationships and influence
• Ability to lead, inspire and develop a team
• Adaptable and able to work in a challenging and changeable environment
• Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users
• Experience in managing a caseload of Service Users with complex needs
• Proven track record in managing incidents of challenging behaviour
• Experience of culture and change management, staff engagement, service improvement

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you

Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

Application FAQs

We are looking for an energetic, friendly, and proactive individual to join our Carlton Marshes engagement team to create exceptional visitor experiences at our spectacular visitor centre and nature reserve.

Based at Carlton Marshes near Lowestoft, the Visitor Welcome Officer is a full-time, permanent role based at one of our most spectacular nature reserves - focused on welcoming visitors, growing the income of the visitor centre, and creating exceptional experiences with the Trust.

The role has three key areas of responsibility:

1. Visitor experience - ensuring a welcoming, high-quality, memorable, and consistent visitor experience for a range of audiences at Carlton Marshes.
    
2. Growing income - working closely with colleagues and volunteers to assist the smooth running of the shop, the recruitment of members, and the promotion of venue hire.
    
3. Engagement - facilitating the Trust's event programme and audience-led activity at Carlton Marshes - helping visitors to connect with nature and be inspired to take action for wildlife and climate.

The regular work pattern for this role is Sunday to Thursday but you will need to be flexible with occasional evening work too.

We offer a generous holiday entitlement, 9% non contributory pension and a number of wellbeing focused benefits.

The closing date for applications is 11pm on Sunday 3rd November. Interviews will be held during the weeks commencing 11th and 18th November, please indicate your availability in your application.