Communications Planning And Strategy Manager Jobs

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers.  Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities.  Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.

The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses.  As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.

There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions.  This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements. 

The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.

This role would suit someone with a key worker, social worker or teacher background.

Key Responsibilities – Project Lead

Line Management

· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.

·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources

· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives

· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes

Project Management

· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London

· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects

· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.

Family Services Development

· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.

· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.

· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services

· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system

· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated. 

· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community. 

Key Responsibilities – Supporting Families – Direct support of families

Providing individualised support

· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc. 

· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.

·Promote CAAS parenting resources, both in person and online.

· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary. 

Facilitating Workshops and Training

· Deliver training to professionals in schools, education settings and the community.

· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course. 

Drop-In Support Co-ordination

· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years.  Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online.  You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.

Key Responsibilities – Liaison and Consultation

Outreach and Representation

· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.

·Participate in community outreach efforts, including attending SEND specific local events

· Liaise with local professionals to create and sustain partnerships and coordinate services.

· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.

· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.

Knowledge Management and Advocacy

· Remain up to date with all organisational services for accurate representation and consultation.

· Stay informed about existing support services in NW London.

· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.

Key Responsibilities - Organisational

Client Documentation and Communication

· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.

· Enforce and comply with GDPR standards for all data handling and communications.

· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.

Professional Development and Team Collaboration

· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.

· Participate in monthly supervision to enhance service quality and personal development.

· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.

· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.

· To actively participate in and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.

Person Specification - Essential

· Previous experience managing people and projects.

· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.

· Have clear and confident communication skills, to represent the organisation effectively both internally and externally.  Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.

· Robust knowledge and experience of safeguarding practices and risk management.

· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.

·Show the ability to manage a diverse workload with competing demands

· Exhibit the ability to monitor and evaluate work effectively.

· Be proficient in computer software, as much of the work is managed through technology and computer systems.

Person Specification - Desirable

· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.

· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.

· Voluntary Sector Experience.

· Counselling, facilitation, or coaching skills.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis. 

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure. 

PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE

A bit about us

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.

We are looking for a new team member to cover a period of maternity leave for a 12-month period. As National Press Officer, you will be working as part of a busy and prolific Press team, reporting into the National Media Manager.

• Working hours: 21 hours per week.
• Hybrid role: Your base will be at Home and your nearest hub. Our hubs are in Horsham (West Sussex), (Blackfriars), London or Cardiff (South Wales). You will be expected to travel to various locations for interviews, filming, meetings and events as and when required. 

We role model our values through our people culture and keep connected through regular/daily check-in's and team meetings, your colleagues are always on hand to support or chat. It's important to us that you feel part of our team from the get go! 

Are you ready to join our movement?

What a day might look like for you

Here at RSPCA we know it's a cliche but no two days are the same. We've added a short summary of what a typical day might look like, for a full insight please refer to the attached job description.

Tasks:

• Write and research press releases, statements for journalists, Q&As and other output on a wealth of animal welfare topics; ensuring these are in line with RSPCA policies.
• Respond quickly and effectively to queries from the media on the work, policies and campaigns of the RSPCA by writing statements and following the sign off procedure.
• Be a national and local spokesperson on general and speciality animal welfare issues, undertaking radio/TV interviews as required.
• Respond reactively to local and national journalists calls, emails and enquiries.
• Gather and generate news stories from across the organisation - on a variety of topics, including RSPCA campaigns, pets up for rehoming, statistical trends, education and more.
• Promote the RSPCA's frontline, campaigns and policy work, by devising communications plans and formulating ideas for press releases, media launches and other tools to engage with journalists.
• Analyse and report on the impact of RSPCA press output - both in terms of media coverage gained; traction with key target media; but also its wider impact in supporting the organisational objectives and new RSPCA Strategy.
• Develop and formulate relationships with key media outlets and journalists, including the successful pitching of stories.
• Initiate and maintain contacts with all relevant journalists, broadcasters and PR agencies, internal departments and other departments.
• Collate and analyse key RSPCA and animal welfare statistics.
• Brief RSPCA spokespeople before media appearances and interviews; preparing them appropriately and in line with the charity's policies and strategy.
• Monitor the media landscape as it relates to the RSPCA, animal welfare and the third sector; and produce reports as required in relation to coverage.
• Write copy on RSPCA court stories, utilising a knowledge of media law and court reporting to ensure output adheres to legal requirements and RSPCA processes. 
• Writing for and adding content to the RSPCA website; and working closely with the RSPCA's social media, broadcast, web and other comms-focussed teams to communicate key messages to supporters and the wider public. 

What makes a great National Press Officer?

You'll have:

• Previous experience working either as a journalist, a press officer or in a PR/comms environment, combined with the ability to build good working relationships both within and outside of the organisation.
• Ability to deliver to deadlines, working off your own initiative.
• A proactive and independent approach to work and newsgathering.
• Either an NCTJ qualification - which includes the modules of media law and court reporting; a relevant PR or Communications qualification, or demonstrable relevant experience.
• Good working knowledge of Google applications/Word and typing skills.
• Ability and willingness to travel to RSPCA locations and events, if necessary.
• Ability to prioritise own workload and take a flexible approach to work duties.
• Willingness to work occasional unsociable hours.

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Final note from us & good luck with your application!

Interviews will take place remotely on the 12th of November. 

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.

Should you need any support with your application or interview process please contact us.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.

Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham, Camberley and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.

 

Director of IT, Digital Transformation & Facilities

Salary: £70,000 to £75,000 per annum (WTE based on 37 hours per week)

We are seeking an experienced Director of IT, Digital Transformation, and Facilities to lead our digital strategy, IT infrastructure, and facilities management.

Phyllis Tuckwell has an excellent reputation for providing high quality care to people at the end of their lives. Our work culture encourages creativity, collaboration, and continuous learning. We believe in equipping our people with the tools and opportunities to develop and succeed in a dynamic environment.

This is a great opportunity to be part of Phyllis Tuckwell as we embark on our new 5 year strategy and work towards the completion of our new Hospice in Farnham.

As the Director, you will be responsible for driving the transformation of our IT and operational infrastructure, leading the digital strategy, and overseeing the effective management of our physical assets and facilities.  

The role would suit someone who wants to make a positive difference and help make sure that every day is precious.  Please see the job description and person specification for further information.

If you are interested in this role, you are strongly encouraged to contact our Chief Executive, Sarah Church on 01252- 729400 to discuss.

Our benefits include:

• 6 weeks paid holiday plus public holidays
• Hybrid / Flexible Working
• Personal Pension (matched contributions up to 7.5%)
• Excellent education and training
• Employee Assistance Programme
• Health Cash Plan Scheme
• Blue Light Card
• Staff Benefit Voucher Scheme
• A motivated and compassionate team whose passion is to make a difference

If you are unable to apply online please contact HR on 01252-729408

Closing date for receipt of completed applications:  Thursday 7th November 2024

Interviews will be held week commencing:  Monday 18th November 2024

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

This post is subject to a Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

The charity is 9 years old, and initially started its work in Blackpool, the community facing the highest multiple deprivation in the country, before starting to scale. After slow and steady growth in our early years, a combination of our reputation, growing evidence, and the increased demand for place based change has seen our rate of growth rising in recent years. We are taking a “quality first” approach to scaling our delivery work, as we cannot let down any of our communities through scaling beyond our capability.

In order to support the increasing level of demand for our work, over the next five years, the fundraising team will embark on an ambitious growth strategy – as we look to grow our income £8 million this year to £20 million by 2029, increasing the breadth, depth and number of communities that we serve. 

The successful candidate will play an integral role in designing, developing and leading the delivery of our fundraising strategy to ensure that children and young people have the best start in life. They will be responsible for a broad range of income streams with a particular focus on growth across high net worth individuals, individual giving, corporate and digital whilst continuing to effectively maintain and build upon our strong funder base in trusts, foundations, philanthropy and statutory support.  They will also directly oversee the wider fundraising team which currently includes the fundraising manager and fundraising officer roles. 

Key Responsibilities 

• Overseeing the successful design, development and implementation of Right to Succeed’s 5 year fundraising strategy. 

• Leading, inspiring, developing and managing the charity’s fundraising team, taking overall responsibility for achieving fundraising targets for the organisation.

• Ensuring a collaborative and integrated approach to fundraising across the organisation through working collaboratively with the finance and programmes team to ensure maximum efficiency across our prospecting, budgeting, monitoring, tracking and reporting processes

• Ensuring that fundraising activities comply with legal and regulatory standards, including donor privacy, tax regulations, and the Fundraising Regulator’s code of practice 

• Building positive, sustainable relationships both internal and externally, effectively managing all key stakeholders and funders. 

• Representing Right to Succeed externally, including organising and attending funder events and regularly engaging with local and regional commissioners and funders. 

• Providing key fundraising insight to the Senior Executive team and when required trustee board as part of the wider leadership group, shaping organisational strategy and decision-making. 

• Identifying opportunities and potential challenges, working collaboratively across functions to maximise impact and mitigate risk.

• Working in partnership with the communications team to align cross-departmental priorities ensuring that increasing organizational profile leads to greater levels of funder interest in supporting our work

• Working collaboratively with the Finance Director to ensure clear alignment of budget management processes and being proactive in managing and communicating change and risk 

• Developing an in-depth knowledge understanding of our work and the communities we serve to enable the production of high-quality fundraising materials, proposals and reports

Fundraising 

• Overseeing a diverse portfolio of income streams, with a clear strategy and plan for growth and sustainability

• Working alongside the Senior Executive and wider leadership team to set, monitor and deliver annual income and expenditure targets.

• Support the Senior Executive team in cultivating new relationships and stewardship of HNWI whilst continuing to build upon our existing funder base, ensuring that all supporters receive a first-class experience.

• Proactively planning for meetings with funders, prospects and networking events to develop new opportunities.

• Working collaboratively with the comms and and programmes teams to increase awareness of RtS and our programmes, developing professional and engaging fundraising materials including fundraising applications, proposals, appeals, pitches and reports.

• Identifying new fundraising trends and developments and make recommendations to the Senior Executive team around resource prioritization. 

• Ensuring the fundraising database and pipeline is fully kept up to date, implementing and embedding a clear framework for decision making regarding fundraising opportunities across the organisation. 

• Working collectively with the Chief Programmes Officer and Programme Directors to identify, develop and grow local funding opportunities within their respective communities

Budgeting, reporting and compliance

• Managing the team budget, providing regular reports as required to the Senior Executive, Finance, Development Committee and Board of Trustees.

• Setting, delivering and monitoring the fundraising business plan, ensuring all objectives and KPIs are met and risks are managed as appropriate.

• Ensuring all fundraising activity complies with legal and regulatory standards.

• Supporting the finance team in compiling information for the annual audit process

• Working with the finance and programme teams to ensure alignment across organisational, funder and programme budgets 

• Maximising the effectiveness of our organisational CRM (Hubspot) to provide high-quality analysis, insight, reporting and strategic decision making

Leadership and management

• Developing a collaborative, high-performance culture that is ambitious, passionate and proactive in its strategic and operational practice.

• Providing effective line management to direct reports, setting and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.

• Ensuring all fundraising staff receive clear and consistent direction and feedback to enable them to perform to the best of their ability.

• Having an open attitude to constructive peer feedback around improving policies and processes as we continue to learn and grow as an organisation

• Being an inspiring ambassador for RtS, networking widely, and ensuring it is reflected in the strategies, outputs and behaviors of the fundraising team.

• Contributing to the strategic direction of the charity, joining the senior executive team meetings once the fundraising function is working effectively. 

• Leading by example in terms of your work ethic, your commitment to the delivery of results and demonstrating the values of the organisation in all that you do. 

• Investing in the professional development of your team, ensuring that they are growing in their roles and as members of the Right to Succeed staff team. 

Travel 

This role will require travel to Right to Succeed’s offices in Liverpool and Manchester as well as to funder meetings across the UK. It is essential that the post-holder has access to a car or excellent transport systems.

Person Specification 

Experience required (essential) 

• Strong track record of meeting and exceeding fundraising targets in a senior fundraising role.

• Leading the development and implementation of a successful fundraising strategy generating significant organisational income.

• Track record of working across different forms of fundraising including trusts & foundations, high net worth individuals, individual giving, corporate and statutory/public sector.

• Track record of leading, managing and inspiring high performing fundraising teams.

• Proficient in research, strategic planning, budgeting and monitoring.

• Fostering successful relationships and partnerships with key internal and external stakeholders.

• Bringing together influential funders and policy makers to increase awareness and support of key issues.

• Excellent written and verbal communication skills, including the ability to facilitate senior stakeholder meetings, speak engagingly to a wide range of audiences and to represent RtS externally.

• Understanding of the issues facing the children, young people and communities that we serve.

• Collaborative working style and excellent relationship building skills.

• Working with Senior Executive teams and trustee boards.

Experience required (desirable) 

• Experience in working with city regions, local authorities, government departments and their commissioning processes.

• Leading local or national fundraising campaigns. 

• Knowledge of utilising CRM systems (we use Hubspot) for fundraising. 

Skills & Personal Qualities (essential)

• Commitment to the aims and ethos of Right to Succeed and a desire to bring about positive change in relation to societal inequity. 

• Business management and Financial management skills. 

• Strong leadership skills and the ability to enthuse, motivate and develop a team and partnerships that deliver results. 

• Ability to think strategically and to communicate a compelling strategic vision.

• Excellent all round communication skills and relationship management abilities. 

• Professional and resourceful, with the ability to work independently and as part of a team. 

• Ability to model and instill the Right to Succeed values as outlined below. 

• Strong organisational and people management skills.

• Ability to work in a small, but highly ambitious, growing organisation

Qualifications and Knowledge (essential)

• Awareness of local areas, key challenges and understanding of current contexts 

• Collective impact and place-based change 

• In-depth knowledge of education improvement and community development 

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How to Apply

To apply for this position, please submit a CV and a supporting statement including your motivation for applying and how you meet the criteria for the role by end of day on Friday 8th November. 

Please note we will be interviewing candidates as applications are received and may close the vacancy earlier if a suitable candidate is identified. Candidates are advised to apply as early as possible.

Unfortunately, we can’t consider any candidates who do not submit a supporting statement. 

Your supporting statement must not exceed two pages and should cover your motivation for applying for the role and how your skills and experience meet the criteria outlined in the Person Specification. This is also your opportunity to evidence the written communication skills that will be necessary for the role.

Timetable 

Applications invited by Friday 8th November 

Interviews: 

Stage one will be held on Zoom on Tuesday 12th and Wednesday 13th November

Stage two will be held on Monday 18th and Tuesday 19th November 

Start date: December 2024/January 2025

These dates may be subject to change. 

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

This is a standalone role and so it is very hands on with responsibility for all transactional tasks, including recruitment, payroll, pensions, training etc. You’ll also work particularly closely with senior managers to attract, retain and develop a diverse and talented team. You’ll promote a culture of learning and collaboration across the organisation, ensuring that Muscular Dystrophy UK complies with all relevant employment legislation and best practice.

We welcome applications from candidates working at Manager level, who want to step up to their first Head role. We are looking for candidates that are comfortable to work on an operational as well as strategic level.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

NB Interviews likely to be held on 14 or 15 November.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Contract: Full-time, permanent. We welcome proposals for flexible working arrangements.
Salary: Starting at £50,000 to £55,000 per annum

This is an exciting, creative opportunity to be a key member of the Senior Management Team, leading an ambitious fundraising strategy while ensuring that all fundraising activity aligns with the Festival's core organisational mission and values.

Reporting to the Festival Director and overseeing a team of five fundraisers responsible for bringing in significant income, this role will be crucial in ensuring the Book Festival’s ongoing success and ability to meet its targets and goals.

As well as team management, the Development Director will personally manage a small high-value portfolio of funding relationships across all income streams and will have significant opportunity to develop new income streams, including legacies and US fundraising, as well as continuing the growth of the existing areas of income.

Closing date for applications: Monday 11 November at 12.00 midday
Interviews will be held: w/c 18 November 2024

We welcome conversations with potential applicants. Please contact our Executive Assistant, Danielle McCann in the first instance to arrange a call with Festival Director Jenny Niven.

You may have heard of our special charity already. We are Brandon Centre, a long-established charity, 55 years in fact, based in Kentish Town with a history of supporting young people under the age of 25 in the Islington and Camden areas of London.

In everything we do, we live by the very meaning of what we stand for; we are ‘Here for Young People’. We firmly believe that all young people should be able to access the highest quality care and support in a safe and welcoming environment. We have an amazing team, we challenge the status quo when it comes to giving young people a chance to be the best version of themselves, often in challenging circumstances. We are supported by fantastic Trustees and generous funders who we have the privilege to work with and who support us to help even more young people.

Our services encompass many facets of Mental Health (psychological, medical, sexual and social needs of young people) including individual Counselling & Psychotherapy, Systemic Integrative Treatment using a range of evidence-based therapies and a variety of outreach professionals in community settings. Also Clinical Training and Consultancy including healthy living, parent programmes and other aligned group work.

To continue our fantastic journey, we are looking for a new Head of Finance. Someone who is aligned to our own core values – maybe you have worked for a similar organisation or you relish the opportunity to work for us – a special place to bring your skills to a new role.

You will work closely with our CEO and Treasurer to take responsibility for the overall financial sustainability of the organisation. This means focusing on accurate and timely accounting of our charity’s finances, the delivery of actual results in line with budget, timely identification of financial risks and proper financial procedures. Moreover, you will have the opportunity of working with our CEO and Senior Leadership Team to develop an overall strategy for the organisation with a corresponding financial plan.

Is this part-time, permanent role the kind of position you are seeking? If so, we would love to receive your application. Further details can be found on the attached Job Description.

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

​

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews:  Week commencing 18 November 2024

The Role 

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Hours: 22.5 hours per week (3 days)

Contract: April 2026 with the possibility of extension

Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: Wednesday 6th November 2024. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking two Project Coordinators to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and committed, you will work closely with local partner organisations in the Democratic Republic of Congo to expand community land rights, sustainable livelihoods and forest protection initiatives.

Person specifications

The ideal candidate should possess a minimum of 3 years’ experience in project management within charity or international development settings. You should demonstrate a strong understanding of forest governance and human rights, particularly in Central Africa, and exhibit leadership in project management. Proficiency in both English and French is essential, alongside experience in financial management and a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.

For further details regarding the role and specific qualifications required, please consult the Job Description

We welcome all applicants, and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role. 

Application process

To submit your application, kindly complete the online application form by Monday 25 November 2024, 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Interviews with shortlisted candidates will be held on 29 November 2024. Please let us know in your application if you are available to attend an online interview.

Download the Job Description

The Talent Set are delighted to be working with Plan International UK to find their Head of Transformation and Innovation (Income and Engagement).

The charity offers a flexible working environment, with hybrid working from their London office, where staff split their time between working at home and from the office.

Reporting into the Director of Fundraising and Supporter Engagement, this strategic role is essential to the future growth of the charity’s profile and income. This role will lead the Transformation and Innovation function within Fundraising and Supporter Engagement which acts as an internal consultancy and change management function to challenge the status quo, foster a culture of innovation across all teams and look for and support the implementation of new and improved ways of working to drive increased profile and income diversification. 

Key Responsibilities:

· Work with the Director of Fundraising and Supporter Engagement oversee the roadmap and implementation of our Fundraising and Engagement three-year strategy

· Establish tools and processes to support the Directorate to deliver on our goals and hold ourselves accountable to the strategy ambition

· Support Heads and wider teams to monitor and report on KPIs for the successful deployment of the new strategy, monitoring impact and recommend any adjustments 

· Lead F&E senior leaders in regular reviews of the strategy implementation, and adjusting plans and priorities accordingly

· Monitor trends across the sector and recommend new strategic opportunities to grow engagement and income 

· Identify and lead key change projects needed to support our income and engagement growth, in collaboration with senior leaders across the organisation

· Champion innovation across the charity and help Plan International UK understand what it means, and how it is applied, to our work

· Develop plans to build a culture of innovation across the charity 

· Identify practical ways to encourage innovative thinking across the charity 

· Monitor the sector and beyond for innovation that could benefit the charity 

· Identify opportunities coming out from the global hub and other National Organisations that could benefit Plan International UK 

· Champion the importance of using insights to develop products and messaging that have our audiences at the centre 

· Champion the development of a data strategy (with a particular focus on, but potentially not limited to, supporter audiences)

Person Specification:

· An experienced senior leader with a significant track record of providing effective leadership to drive strategy and change, foster ambition, set direction and inspire others, with a collaborative approach to working cross-organisationally and embedding effective ways of working  

· Extensive experience of designing and managing business transformation programmes 

· Highly effective and influential communicator and relationship builder with stakeholders at all levels, with the ability to build and maintain effective relationships and influencing senior stakeholders 

· Experience of negotiating with senior stakeholders over change priorities alongside BAU 

· A successful track record of developing strategies to drive engagement and income growth

· Able to effectively interrogate, manage, monitor and negotiate complex budgets and programme information 

· Experience of leading and developing teams, including extensive experience of supporting cross-functional team management and virtual teams 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Please note: Full title of the role internally to be know as 'Head of Transformation and Innovation (Income and Engagement)'

We are looking for experienced practitioners who are qualified to level 3 in childcare or a related field and have a passion for working with families to help them achieve their best outcomes.

Job Purpose: To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs).  This will be delivered either at the Family Centre, out in the community or in service users’ own homes. The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.  

Hours of work:  Monday to Friday 9am-5pm. Flexible options available.

Location: Horley or Epsom Down Family Centre, with travel around RBBC

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1  April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available  at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date :  4th  November2024

Interviews:  11/12 th November 2024

Main Responsibilities:

• Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
• Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
• Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
•  Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
• Plan, deliver and evaluate targeted services within the Family Centre and community venues.
• Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
• Convene, chair, and minute-take for multi-agency meetings as appropriate.
• Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).
• Coordinate and facilitate TAF/TAC meetings and provide precise information.
• Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
• Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
• Work at various locations throughout Reigate and Banstead or Mole Valley.
• Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.
• Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.
• Any other duties are required to be performed within the grade and renumeration of the role.
• Ensure that all activities demonstrate the values and culture of YMCA East Surrey.
• YMCAES is committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure. We require postholders to understand and demonstrate this commitment and attend any required training