Communications jobs

Creative Support is looking for a caring, dynamic and highly motivated person to help manage our varied portfolio of social care services in Blackpool. You will be working with the Service Manager and be jointly responsible for maintaining an overview of all services, leading a highly motivated team of Team Leaders and Senior staff and contributing to the further development of services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs.

You will be responsible for our current service provision in the area, which includes:

• Supported living services for people with a learning disability and people on the autistic spectrum, including people who have additional complex care and communication needs
• Floating and community support for people with a learning disability/mental health needs

We are also keen to develop new services which meet local needs and promote opportunity, choice, health and wellbeing.

You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner.  Experience of staff and service management is essential. Prior experience as a Registered Manager is not essential but you must be a confident and accountable practitioner with the ability to put CQC quality standards into practice. 

You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies.

You will be based in our friendly, well equipped office Blackpool and will be expected to have regular direct contact with service users and attend person-centred reviews. You will be required to oversee staff deployment and rotas and to work in a flexible manner yourself including working evenings and weekends.

This role offers unique and challenging opportunities bringing great job satisfaction and career development opportunities. Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. We may support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development we offer good conditions of service and a supportivemanagement culture.

Vacancy Reference Number: 85984

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK.

Compliance Manager

£52,862.53 per annum

Histon (Hybrid)

Permanent

Full-Time

Minimum of 1 day per week at Head Office, plus site visits at other sites around Cambridgeshire

About the role:

The right candidate will be a highly motivated person capable of achieving high levels of compliance with legal and regulatory requirements in a housing setting.

You will be responsible for overseeing the full range of asset compliance including fire safety, gas, electric and legionella testing as well as be involved in embedding best practice and risk management.

This role also combines compliance with managing our clients technical contracts; therefore, you will also lead a team in overseeing responsive repairs and a planned programmes, whilst ensuring the safety and satisfaction of their customers at all times.

To be successful in this role, you will need to have:

· Proven track record and experience of contract management and managing areas of housing compliance

· Strong financial, commercial and building safety awareness

· Effective communicator, with robust problem-solving and decision-making skills

· Excellent IT skills of Windows-based IT packages, particularly Excel

· Sound knowledge and experience of housing management and asset databases

What we can offer:

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our client contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime scheme

As part of the recruitment process, candidates will be required to complete an online Personality Profiler prior to interview

Closing date: Midnight Sunday 23 August 2026

Interviews: Friday 28 August 2026

Make a lasting difference for young families.

• Are you passionate about supporting young parents to build brighter futures? Do you believe every family deserves the opportunity to thrive?
• At Pure Insight, we're looking for a compassionate, motivated and experienced Family Support Coordinator to join our dedicated team in Stockport.
• You'll work alongside young parents who have experience of care, helping them build confidence, strengthen family relationships and access the support they need to create positive futures for themselves and their children.

About Pure Insight
Pure Insight supports young people aged 16–28 leaving children's homes and foster care. Through mentoring, practical support and community connections, we help care leavers develop independence, confidence and a sense of belonging.
Over the past 10 years we've expanded across Greater Manchester, delivering nationally recognised services in Stockport, Salford, Cheshire East, Warrington and Halton.

About the Role
Young care leaver parents often face significant challenges as they navigate parenthood while transitioning to independent adulthood. As our Family Support Coordinator, you'll provide tailored, person-centred support that empowers families to thrive.

You'll:

• Build trusting, meaningful relationships with young parents.
• Develop and review personalised family support plans.
• Advocate for parents in professional meetings and statutory services.
• Work closely with social care, health and partner agencies.
• Coordinate and support volunteer mentors.
• Deliver parenting groups, activities and peer support opportunities.
• Maintain accurate case records and monitoring data.
• Champion the voice of young parents and their children.

This is a varied and rewarding role where no two days are the same.

About You
We're looking for someone who has:

• At least two years' experience supporting vulnerable parents and children.
• Excellent knowledge of child development and positive parenting.
• Experience working within safeguarding and multi-agency partnerships.
• An understanding of the challenges faced by care-experienced young people.
• Strong communication, organisation and report-writing skills.
• Experience coordinating projects and supporting volunteers or teams.
• A full driving licence and access to a vehicle for work.
• A compassionate, non-judgemental and solution-focused approach.

Experience working directly with care leavers or mentoring young people would be an advantage.

What We Offer
We value our people and offer:

• Salary of £27,500–£29,500 (pro rata)
• 24 days annual leave plus bank holidays (increasing with service)
• An additional day's leave for your birthday
• Flexible working options
• A friendly, supportive and fun team environment
• Extensive learning and professional development opportunities
• Employee Assistance Programme
• Medicash healthcare benefits (following successful probation)
• Business mileage reimbursement

Join Our Team
If you're passionate about empowering young parents, committed to safeguarding children, and want to make a genuine difference every day, we'd love to hear from you.
Apply today and help young families build brighter futures with Pure Insight – please read the attached document for full details of the role.

REF-230017

Are you looking for an opportunity to start your career supporting vulnerable adults? 

We have multiple opportunities for Duty Workers to join two of our fantastic services. You can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

Where will you be working? 

• Adamson Road (NW3) - Adamson Road is a 24-hour supported living service that provides a safe and supportive environment for 21 single homeless adults aged 25 and over with mental health support needs. Our aim is to empower residents to develop the skills, confidence, and independence needed to successfully sustain their tenancy and thrive within the community. 
   
• Court Gardens / BarnSbury Road (NW7) - Court Gardens and Barnsbury Road are high-needs supported accommodation services commissioned by Islington Council. Court Gardens provides accommodation and support for up to 12 adult men, while Barnsbury Road supports up to 21 adults in mixed-gender accommodation. The primary support need across both services is mental health, although many clients also experience additional challenges, including substance misuse and physical health conditions. Both services operate 24 hours a day, seven days a week, providing round-the-clock support to promote wellbeing, support recovery, and help clients develop the skills required to live independently.

A role as a Duty Worker is a great opportunity to develop your skills in supporting service users with multiple or complex needs including in substance use and mental health. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community. 

In these roles you will jointly manage the safe day to day running of the project with other members of the team and provide basic support and advice to clients.

Applicants will be considered for all roles as part of the recruitment process, but may state preference in a particular service if invited to interview.

About you 

These are fantastic roles for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. In addition you will have: 

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment and good communication skills.

• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people. 

• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills. 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 21st Aug 2026

Interview and assessments on: 2nd Sept 2026 

Please note - We reserve the right to close this vacancy early should we receive a high volume of suitable applications. Early application is advised.

Business Support Administrator

£30,000 per annum | Permanent | Full Time
Blackfriars, London | Office Based (5 Days Per Week)

Wandle Housing Association is looking for a proactive, organised and customer-focused Business Support Administrator to join our Health, Safety & Facilities team.

As the first point of contact for visitors, you'll play a key role in creating a professional first impression while providing vital administrative and facilities support to colleagues across the organisation.

This role would suit someone with reception, front of house, concierge or customer service experience who enjoys working in a busy office environment.

What You'll Be Doing

• Providing a professional front of house and reception service.
• Welcoming visitors, issuing security passes and managing meeting rooms.
• Delivering excellent customer service to internal and external stakeholders.
• Supporting the business with a variety of administrative tasks, including occasional minute taking.
• Managing post, office supplies and stock levels.
• Supporting Health & Safety and Facilities activities, including office inspections and liaising with contractors.
• Acting as a First Aider and Fire Warden (training provided if required).

What We're Looking For

Essential:

• Front of house, reception or concierge experience (office experience preferred, but other customer-facing sectors welcome).
• Excellent customer service skills and a professional, approachable manner.
• Strong organisational skills and the ability to work independently and as part of a team.
• 5 GCSEs (or equivalent), including English.
• First Aid at Work qualification or willingness to complete the training.

Housing sector experience would be an advantage but is not essential. We're happy to consider candidates with around 6 months to 2 years' experience.

What's On Offer?

• £30,000 per annum
• Excellent benefits package
• Permanent, full-time opportunity
• Office-based in Blackfriars, Monday to Friday

Recruitment Process

Shortlisted candidates will complete an online TestGorilla assessment covering communication style, phone support and customer service skills (to be completed within 48 hours using a webcam).

In person interviews are planned for Monday 10th August and Wednesday 12th August. We're ideally looking for someone who can start mid to late August, so applicants with a maximum two-week notice period are encouraged to apply.

If you are interested in the role, please ensure as much of the essential experience is clearly highlighted (where possible) in your CV in bullet points under your previously worked at organisations and send it to  before Thursday 6th of August.

The Role

This is an exciting opportunity to join a team of expert marketers that prioritises collaboration, innovation, personal growth, and a supportive team culture. This role has become available following the recent promotion of our current Commercial Marketing Assistant.

This role will support on marketing campaigns to promote books, commercial partnerships, events, and the Law Gazette Jobs Board. You'll collaborate with colleagues across our Engagement, Events, Publications, and Sales Teams to understand our audiences and products, and use this insight to reach audiences with creative content across a wide variety of channels.

Whilst our core channels are our websites, emails and social channels, the successful candidate will test and learn from activity across the whole spectrum of earned, owned and paid media to elevate your campaigns and add more value for our audiences.

Alongside work on campaigns and content, the successful candidate will provide administrative support for the team including raising and tracking purchase orders and invoices; data extraction, manipulation, and analysis; proof reading; and other support to help with the smooth running of the team.

This role sits within the Commercial Marketing Team, which comprises 9 permanent staff, and sits within our wider Marketing Team which totals 26 people.

This is an exciting time to join as there's a strong drive for the Marketing department to develop more creative, strategic, content-led campaigns; reach new audiences; and act more competitively to deliver more value for our members, customers, and the business.

Whilst there are core elements of the role that need to be delivered, there are opportunities to shape this role based on your skills and interests. We try to align projects, campaigns and opportunities with team members' interests and aspirations as much as possible, so our team members can learn, grow, and gain the experiences needed to progress their career

What we're looking for

• • Experience working in a professional environment and building effective working relationships with colleagues.
    
    
  • Ability to work flexibly across different areas of work and/or tasks within agreed deadlines.
    
  • Excellent written and verbal communication skills, with ability to proof-read, proficiency in numeracy, and a high level of attention to detail.
    
    
  • Ability to think critically and navigate complex situations.
  .

What's in it for you

This is an excellent opportunity to work within an innovative Marketing team in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working (minimum 2 days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Tenancy Sustainment Officer 

A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.

This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.

The Role

As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.

Key Responsibilities

• Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
• Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
• Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
• Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
• Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.

Key Requirements

• Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
• Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
• Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
• Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
• A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.

 

If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.

Redemption Roasters is a social business on a mission to reduce reoffending through coffee. To achieve this, they deliver barista training both in-custody and in the community, with direct routes into employment in their 12 London coffee shops and roastery. Programme participants are then matched with a caseworker to support their transition from the training room into work. To date they have directly hired over 100 participants and their current known reoffending rate for employed participants is 0%. As a social enterprise, Redemption Roasters thinks differently from other specialty coffee companies - they believe profit powers their purpose, and by roasting, serving, and selling exceptional coffee, they are uniquely positioned to help prison leavers start a new chapter.

Redemption Roasters is currently seeking a Head of Impact to lead their work to reduce reoffending. The role is responsible for the company’s social mission, identifying effective and financially sustainable ways to deepen their impact through both their social enterprise and the Redemption Roasters Foundation. The Head of Impact will oversee training and employment support for programme participants in custody and in the community, whilst shaping the strategy for the Impact Department, ensuring programmes are well-run, measurable and financially disciplined. A key part of the role is strong financial leadership - managing budgets, securing funding, and ensuring the long-term sustainability of Redemption's impact work. The role would suit an experienced third sector leader with a strong track record in programme delivery and fundraising, and a passion for enabling people to succeed.

To apply for this opportunity, you will have significant senior leadership experience within charities or social enterprises. You will have outstanding financial management capability, including developing and managing budgets, understanding unit economics, and rigorously reporting on financial performance. You will have exceptional communication skills with the ability to forge relationships and partnerships for the benefit of service growth and will be commercially astute. Overall, you will be a dynamic senior leader, passionate about delivering high quality future-focussed services that empower and transform people’s lives.

To apply for this exciting opportunity, please initially submit your CV (in Word format). Suitable candidates will then be contacted and will be asked to complete a supporting statement (cover letters are not required at this stage).         

Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn't matter. If you perform, you'll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.

If you have any disability and require reasonable adjustment/s to any part of the process please reach out directly to Victoria at Prospectus.

Please note this role is based onsite at Redemption Roaster’s Head Office in King’s Cross.
 

Management Accountant

Location: Bristol (Hybrid working – 40% office based)

Salary: £46,000 to £49,000 pa FTE

Hours: Full-time, 35 hours per week (Mon-Fri) Part time of 0.8 FTE (28 hours per week) will also be considered

Contract: Fixed term, 12 months

AboutourOrganisation 

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare.That’sbecausewe cannottackle these issues in isolation. 

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market,and we protect forests.Wecouldn'tdo any of this without our supporters, partners,donorsand dedicated staff. We make a difference in the world whereit’sneeded the most. 

AbouttheOpportunity 

This is an exciting opportunity to play a key role within our Finance team, providing dedicated financial support to The Soil Association Land Trust charity and contributing to the wider success of the Soil Association Group.

You will be responsible for producing the Land Trust's monthly management accounts and annual statutory accounts, while acting as a trusted finance business partner to the senior leadership team. Through insightful financial reporting and analysis, you will help inform decision-making and support the charity in delivering its strategic objectives.

AboutYou 

You will be a qualified accountant (ACA, ACCA, CIMA, CIPFA) or have equivalent relevant experience, with a strong understanding of charity accounting and statutory reporting.

You are highly organised, able to manage competing priorities, and consistently deliver high-quality work to deadlines. You have excellent attention to detail and take pride in producing accurate financial information. A confident communicator, you build positive relationships across the organisation and are comfortable providing constructive challenge where appropriate.

With a positive, solutions-focused approach, you are committed to finding more efficient ways of working and contributing to the ongoing success of the team.

Please note that if you are successful in your application to the role any offer of employment will be subject to a satisfactory DBS check. 

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including: 

• 27 days annual holiday increasing to 30 days with length of serviceplus bank holidays(pro rata for part time) 

• Pension scheme with ethical investment options and employer contribution increasing with length of service 

• Free membership of the Soil Association and discounts on organic produce 

• Volunteer days to give back to the local community or support green initiatives 

• Family friendly policies and flexible working 

• Cycle to work scheme 

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce 

Care Support Worker | Saffron Walden

💚 Looking for a career where you can genuinely change lives?

No experience needed. Full training provided. Real career progression.

Join our team in the beautiful market town of Saffron Walden and help people live independently, achieve their goals, and enjoy the things that matter most to them.

Whether you're looking for a new challenge, a career change, or your first role in care, we're looking for people with the right values, a positive attitude, and a genuine passion for helping others.

🌟 Why Join Us?

✅ 25 days annual leave plus bank holidays
✅ Full training and ongoing support from day one
✅ Excellent career progression and development opportunities
✅ Supportive, welcoming team culture
✅ A role that's rewarding, meaningful, and varied
✅ The opportunity to make a real difference every single day
✅ No previous care experience required

🚀 What You'll Be Doing

Every day is different, but your role will include:

• Supporting people with everyday activities and personal care where required
• Encouraging independence, confidence, and choice
• Supporting people to access appointments, activities, and social events
• Helping individuals build friendships, hobbies, and life skills
• Creating positive relationships and meaningful outcomes
• Working as part of a dedicated and supportive team

👋 Who We're Looking For

You don't need care experience. We're looking for people who are:

• Kind, caring, and compassionate
• Positive, enthusiastic, and reliable
• Great communicators and team players
• Passionate about helping others thrive
• Committed to delivering person-centred support

🚗 Driving Licence Required

A full UK driving licence is essential for this role.

Our customers are active members of their community, and you'll regularly support them to attend appointments, activities, and social outings.

Unfortunately, if you do not hold a full UK driving licence, we cannot progress your application.

📋 Important Information

• This is a 24-hour service, and you'll need to work flexibly across a rota that may include evenings, weekends, bank holidays, and overnight shifts.
• We are currently unable to offer visa sponsorship. Applicants must already have the right to work in the UK.

Ready to Start a Career That Matters?

If you're looking for more than just a job and want a career with purpose, development opportunities, and the chance to positively impact people's lives every day, we'd love to hear from you.

Apply today with your anonymised CV and a short statement telling us why you'd be a great fit.

💚 We're reviewing applications as they come in and interviewing throughout the recruitment process, so we'd encourage you to apply early. Final interviews will take place during the week commencing 31 August.

Senior Voids Surveyor
Home Counties | Up to £62,000 
Goodman Masson is proud to be partnering with a housing association to recruit a Senior Voids Surveyor
This is a fantastic opportunity for an experienced surveying professional to take a lead role in the effective management and delivery of the organisation's voids service. You will be responsible for ensuring properties are assessed, works are appropriately specified and homes are returned to a safe, compliant and lettable standard in a timely and cost-effective way.

As Senior Voids Surveyor, you will provide technical surveying expertise across the organisation's void properties, overseeing works from initial inspection and specification through to completion and handover.
You will be responsible for ensuring void works are delivered to a high standard, within agreed timescales and budgets, while identifying opportunities to improve performance, reduce turnaround times and deliver value for money.

The Role 

• Undertaking detailed surveys and inspections of void properties, identifying required works and potential risks.
• Preparing specifications, schedules of work and cost estimates for void works.
• Managing and monitoring contractors to ensure works are delivered within agreed timescales, budgets and quality standards.
• Undertaking post-inspections and quality checks to ensure works have been completed in line with specification.
• Providing technical advice on complex voids, property condition and repair requirements.
• Supporting the effective management of void expenditure and ensuring value for money.
• Working collaboratively with housing, lettings, repairs and asset management teams to minimise void turnaround times.
• Ensuring works comply with relevant legislation, health and safety requirements and housing standards.
• Identifying opportunities to improve void processes, performance and customer outcomes.
• Supporting the monitoring and reporting of void performance, costs and key performance indicators.

About You
You will be an experienced surveyor with a strong background in social housing and a detailed understanding of voids, repairs and property maintenance.

• Relevant surveying, construction or property-related qualifications is essential.
• Experience working within a housing association, local authority or similar social housing environment.
• Strong experience of managing void properties, empty homes or responsive repairs.
• A sound understanding of building construction, property maintenance and diagnosing defects.
• Experience producing specifications, schedules of work and cost estimates.
• Experience managing and monitoring contractors and ensuring works are delivered to the required standards.
• Strong knowledge of relevant health and safety, housing and building regulations.
• Good commercial awareness, with experience managing budgets and delivering value for money.
• Excellent communication and stakeholder management skills.
• The ability to manage competing priorities and work effectively across a large property patch
• A proactive approach to identifying improvements and driving better service performance.

Apply
If you're an ambitious maintenance professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact  

Contracts Surveyor (Healthy Homes)

East London (Hybrid) |  £50,862 + Excellent Benefits

Goodman Masson are delighted to be partnering with an established and highly respected Housing Association to recruit a Contracts Surveyor/Manager - Healthy Homes.

This is an exciting opportunity to join an organisation with a strong social purpose, delivering high-quality homes for thousands of residents across London. You'll play a key role in ensuring homes remain safe, healthy and compliant while leading the technical delivery of damp & mould remediation and Healthy Homes repairs in line with the latest regulatory requirements, including Awaab's Law.

If you're an experienced Surveyor or Contracts Manager looking to take ownership of an important service that genuinely improves residents' lives, we'd love to hear from you.

 

The Role

Reporting into the Operations Manager - Responsive Repairs, you'll oversee the technical management and contract performance of Healthy Homes and damp & mould cases from initial diagnosis through to completion.

You'll ensure works are delivered safely, to a high standard and within regulatory timescales, whilst driving contractor performance, customer satisfaction and value for money.

This is a varied role combining technical surveying, contract management, compliance oversight and customer-focused service delivery.

 

Key Responsibilities

• Manage the end-to-end delivery of Healthy Homes and damp & mould repair cases.
• Ensure cases are investigated and managed in line with Awaab's Law requirements and regulatory timescales.
• Diagnose building defects, identify root causes and specify appropriate remedial works.
• Undertake pre- and post-inspections to ensure quality, compliance and health & safety standards are met.
• Prepare repair specifications and issue works orders within agreed budgets.
• Monitor contractor performance, KPIs and service delivery standards.
• Attend monthly contract performance meetings and drive continuous improvement.
• Maintain accurate records across repairs and asset management systems.
• Provide technical surveying advice to colleagues on responsive repairs and disrepair matters.
• Build strong relationships with contractors, local authorities and internal stakeholders.
• Ensure residents receive excellent communication throughout the lifecycle of repairs.

About You

We're keen to speak with candidates who have experience within social housing, local authority or residential property maintenance environments.

You'll ideally have:

• Experience managing responsive repairs, damp & mould or Healthy Homes programmes.
• Strong building pathology knowledge with the ability to diagnose defects and specify repairs.
• Experience carry

We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. 

This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. 

The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.

The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.

Key Responsibilities

Leadership and Service Management

• Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
• Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
• Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
• Provide guidance and support on complex casework, safeguarding concerns and risk management.
• Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.

Specialist Casework

• Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
• Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
• Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
• Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
• Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. 

Quality Assurance and Compliance

• Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
• Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
• Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
• Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
• Support preparation for contract monitoring, audits and quality inspections.

Partnership Working

• Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
• Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
• Build strong relationships with local agencies to improve referral pathways and client outcomes.
• Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
• Support collaborative problem-solving and contribute to the ongoing development of the partnership.

Service Delivery and Performance

• Ensure timely allocation of referrals according to client need, complexity and risk.
• Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
• Monitor performance against contractual targets, quality standards and key performance indicators.
• Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
• Identify emerging trends, unmet need and opportunities to improve service delivery.

Outreach, Innovation and Continuous Improvement

• Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
• Support the implementation of new systems, digital technologies and service improvements across the partnership.
• Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
• Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.

Safeguarding and Risk Management

• Ensure safeguarding policies and procedures are fully implemented across the service.
• Provide advice and escalation support for safeguarding concerns and high-risk cases.
• Promote safe working practices for staff delivering home visits, outreach and community-based support.
• Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.

This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.

This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.

The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.

This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.

THE OPPORTUNITY WHO THIS ROLE MAY SUIT

• This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
• A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
• An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
• An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.

MAIN RESPONSIBILITIES

Fundraising & Client Support

• Supporting a portfolio of clients with fundraising strategy development and delivery.
• Writing compelling funding applications, Cases for Support and donor-facing materials.
• Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
• Conducting research into prospective funders, partners and opportunities.
• Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
• Supporting the delivery of fundraising training and wider Cause4 programmes.

Research & Consultancy

• Producing high-quality research, reports and briefing papers.
• Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
• Contributing strategic thinking to fundraising campaigns and organisational development projects.
• Supporting wider consultancy and innovation work across the organisation.

Team & Organisational Development

• Contributing to Cause4’s business development and growth activity.
• Sharing knowledge, expertise and fundraising insight across the team.
• Supporting the wider strategic and operational needs of the organisation.

PERSON SPECIFICATION

Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.

Skills & Experience

We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.

We are looking for:

• Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
• Strong research and analytical skills with excellent attention to detail.
• Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
• Experience within a charity, fundraising, arts, education or consultancy environment.
• An interest in fundraising, philanthropy and organisational development.
• The ability to manage multiple priorities and deadlines effectively.
• Confidence working with a range of stakeholders and building professional relationships.
• Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
• Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
• Experience using online platforms such as Zoom or Teams.
• Alignment with our company values.

Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.

HOW TO APPLY

Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.

The deadline for applying is 5pm on Tuesday 1 September 2026.

Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.