Communications jobs

Introduction and Purpose of the post: 

We are seeking an experienced, values-driven Clinical Services Manager to provide clinical leadership, operational oversight, and strategic development for our Talking Therapies for Anxiety and Depression service. 

You will be responsible for ensuring the delivery of safe, effective, high-quality, and culturally responsive psychological therapies, while supporting and developing a multidisciplinary clinical team. 

This role combines clinical leadership, service management, workforce development, and quality assurance, with a strong emphasis on inclusive practice and community accountability. 

Main duties and responsibilities: 

Clinical & Professional Leadership 

• Provide senior clinical leadership across the service, ensuring safe and ethical practice in line with professional, legal, and organisational standards. 

• Maintain oversight of clinical risk, safeguarding, and governance arrangements. 

• Promote culturally responsive, anti-oppressive, and LGBTQ+ affirmative clinical practice. 

Service Management & Development 

• Lead day-to-day operational management of the Talking Therapies for Anxiety and Depression service 

• Oversee access, waiting times, outcomes, and service performance 

• Use data, feedback, and community insight to drive service improvement 

• Contribute to service development, innovation, and funding or commissioning requirements 

Workforce Leadership & Supervision 

• Line manage clinical staff, including therapists, supervisors, and trainees 

• Ensure high-quality clinical supervision, reflective practice, and CPD opportunities. 

• Foster a supportive, psychologically safe, and inclusive team culture 

• Provide training, supervision, guidance, and consultation to other professionals who directly contribute to the formulation and treatment of individual patients, including those in other teams within the organisation.  

Equity, Inclusion & Community Engagement 

• Embed anti-racist, culturally informed, and LGBTQ+ inclusive frameworks across the service. 

• Work collaboratively with community organisations and stakeholders 

• Champion the voices and experiences of ACH, Global Majority, and LGBTQ+ service users 

Personal specification  

The remaining sections outlines what criteria will be used to appoint the suitable candidate.

Criteria are marked as (E) are essential and (D) desirable. (I) would indicate which criteria shall be evaluated at the interview. 

Experience, Knowledge, Skills, Abilities - Values and Motivations: 

Connected: Creating a compassionate and supportive community. 

• Ability to build trusting relationships with staff, service users, and external partners (E, I) 

• Experience of collaborative, multidisciplinary team working (E, I) 

• Strong communication skills, including the ability to engage sensitively across cultural, racial, and LGBTQ+ identities (E, I) 

• Commitment to reflective practice, supervision, and staff development (E, I) 

• Experience of engaging with service user feedback to inform service delivery (E, I) 

• Experience working in partnership with community organisations, voluntary sector, or grassroots groups (D) 

• Lived or professional experience working closely with ACH, Global Majority, and/or LGBTQ+ communities (D) 

• Experience co-producing services or pathways with service users and communities (D) 

Fair:  We strive for equity - no-one's needs should go unmet. 

• Strong commitment to equity, diversity, and inclusion in mental health services (E, I) 

• Understanding of structural inequalities and their impact on mental health and access to care (E, I) 

• Experience delivering or overseeing culturally responsive and LGBTQ+ affirmative psychological therapies (E, I) 

• Knowledge of safeguarding, ethical practice, and clinical governance frameworks (E, I) 

• Commitment to fair, transparent, and supportive people management practices (E, I) 

Job Title:  National Safeguarding Development Manager

Salary: £63,000 per annum(Band H, Level 3, Inclusive of Outer London Weighting & Market Supplement)

 Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings

Contract Type: Permanent

Working Hours: 35 per week

 

About The Role:

As National Safeguarding Development Manager, you will lead the safeguarding development and vetting functions across The Scout Association, helping to protect young people, volunteers, and staff through strong, proactive safeguarding practice.

This is a senior leadership role with national reach, focused on embedding a positive safeguarding culture, ensuring effective policies and learning, and championing victim and survivor voice across the movement.

As the National Safeguarding Development Manager, you will (Key Responsibilities):

• Lead the operational delivery of safeguarding development and vetting functions

• Provide leadership, supervision, and direction to managers and teams

• Shape and maintain national safeguarding policies and procedures in line with legislation and guidance

• Embed victim and survivor voice into safeguarding practice

• Strengthen digital safeguarding and learning from cases and trends

• Use data and insight to improve processes, training, and resourcing

• Build effective external partnerships with statutory and safeguarding organisations

What you’ll bring as our National Safeguarding Development Manager:

• Experience managing a safeguarding function, including vetting or safer recruitment

• Experience of victim and survivor engagement and trauma-informed practice

• Confidence in leading and developing teams

• Strong communication and interpersonal skills

• Ability to make sound, risk-based decisions and work proactively

• Experience developing or delivering safeguarding learning or training

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas

• Flexible working hours

• Double-matched pension up to 10% of gross salary

• Generous family leave and support as a family-friendly employer

• Access to our Learning & Development hub for ongoing training

• Recognition as Charity of the Year (Charity Times Awards 2022)

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Friday, 30th January 2026

Interviews will be held in person at Gilwell Park, Chingford, on Wednesday, 18th February 2026.

Strictly no agencies!

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About Us:
Richmond Borough Mind is dedicated to supporting the mental health and wellbeing of our local communities. We provide innovative, person-centred services that reduce stigma, improve access to care, and empower individuals to live well.

The Role:
We are looking for a compassionate and proactive Mental Health Outreach Worker to join our team. You will deliver community-based crisis prevention and mental health support, with a focus on underrepresented groups, particularly racialised communities and LGBTQI+. 

This role combines crisis intervention, peer support, and holistic outreach to individuals with complex mental health needs, including co-occurring conditions, substance use, trauma, and suicidal ideation.

Key Responsibilities:

· Provide timely, community-based crisis prevention and support, including outreach to individuals leaving inpatient care.

· Engage marginalised communities to improve access to mental health services and reduce stigma.

· Build relationships with LGBTQ+ and BAME individuals and organisations, co-producing peer-led support initiatives.

· Deliver culturally appropriate engagement and awareness activities in partnership with local services.

· Provide holistic, person-centred support for individuals facing complex mental health challenges, addressing co-occurring issues such as substance use, trauma, and housing instability.

· Collaborate with statutory and voluntary sector partners to remove barriers to care, promote recovery, and improve wellbeing outcomes.

· Act as a peer and advocate, creating inclusive and safe spaces for individuals at risk of crisis.

About You:

· Experience in mental health, crisis intervention, or community outreach.

· Strong understanding of the needs of underrepresented communities, including LGBTQ+ and racialised groups.

· Ability to provide trauma-informed, person-centred support.

· Excellent communication and partnership-building skills.

· Passion for reducing mental health stigma and improving access to support.

Why Join Us:
This is an exciting opportunity to make a tangible difference in your community, supporting individuals to live well and promoting inclusive, accessible mental health services across Richmond and Kingston.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Brilliant opportunity to join a young and growing charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions. 

We are looking for someone with experience of working in a finance function and who has skills in office management and administration.

Reporting to the Director of Finance and Corporate Services, the role is responsible for bookkeeping, credit control, HR administration and ensuring the smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery and managing IT requests). As a key point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will 

Harris Hill is delighted to be partnering with a well-established children’s charity in London in their search for a Deputy Play Manager.

Full-time | £34,000 per annum

The charity has been supporting children, young people and families for over 25 years through a range of play, family support and youth programmes. Their Ofsted-registered after-school and holiday play schemes provide children aged 4–11 with safe, engaging and nurturing environments to explore, grow and thrive.

As Deputy Play Manager, you’ll play a key leadership role within the play service, helping to design, deliver and evaluate a high-quality programme of activities. You’ll support the Play Manager in day-to-day operations (including managing enquiries/collection of fees), team management and ensuring compliance with all safeguarding, health and safety, and Ofsted standards.

This is a hands-on role combining leadership, planning, and active delivery — you’ll work directly with children and families to create safe, inclusive, and stimulating play environments.

About You

Essential skills and experience:

• Level 3 qualification (or above) in Playwork, Early Years, or a related field.
• Minimum of three years’ experience working directly with children aged 4–11.
• Strong understanding of EYFS and Ofsted requirements.
• Experience planning and delivering engaging, age-appropriate play activities.
• Confident leading active, outdoor or adventure-based play.
• Sound understanding of safeguarding and child protection.
• Excellent communication and team leadership skills.
• Strong organisational and IT skills.

Desirable:

• Experience supporting children with additional needs or from diverse backgrounds.
• Experience supervising others or managing volunteers.
• Knowledge of current issues affecting children and families.
• Relevant training such as paediatric first aid or food hygiene.

Play is at the heart of what they do — the organisation believes that every child deserves the opportunity to enjoy a happy, fulfilling childhood through both free and guided play experiences.

If you’re passionate about play, child development and helping young people thrive, we’d love to hear from you.

For more information, please submit your CV to

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Senior Digital Marketing Specialist

Location: Mostly remote working, with adhoc days in the office
Day rate: £180-200/day (through umb)
Contract: Full time, temporary for 3months - ASAP start

MLC Partners are seeking an experienced Senior Digital Marketing Specialist to join a busy, creative and fast-paced brand and marketing team within a Charity. This role plays a key part in developing and delivering digital marketing activity that engages diverse audiences and strengthens brand awareness across multiple channels.

You’ll work collaboratively with colleagues across the organisation to plan, implement and evaluate digital marketing strategies, using a mix of owned, paid and earned channels including social media, blogs, video, audio and paid digital campaigns.

Key responsibilities:

• Deliver and evolve digital marketing strategies and projects to drive audience engagement

• Create high-quality, engaging content across digital platforms including social media, blogs, video and audio

• Manage and develop digital channels and online communities, ensuring audience needs are at the centre of all activity

• Proactively identify stories and opportunities for reactive and timely digital content

• Use analytics and insights to measure performance and optimise campaigns

• Work with internal teams, partners and influencers to extend reach and impact

• Support and upskill colleagues by sharing digital marketing expertise and best practice

• Line manage a Support Officer, including performance management, development and workload planning

• Ensure equity, diversity and inclusion considerations are embedded across all activity

About you:

You’ll thrive in a collaborative and proactive environment and be comfortable juggling multiple priorities. You’ll bring strong digital marketing experience and be confident working with stakeholders at all levels.

Essential experience includes:

• Developing and delivering effective digital marketing plans from planning through to evaluation

• Creating innovative, high-quality content across digital channels

• Using storytelling and case studies to maximise impact

• Excellent written and verbal communication skills

• Ability to work under pressure and meet tight deadlines, including occasional out-of-hours work

Desirable experience:

• Line management or supervisory experience

• Video and/or audio production and editing

• Use of analytics tools such as Google Analytics

• Experience working in complex, multi-stakeholder organisations

This is a temporary role, looking to start ASAP so apply now, as this role may be filled prior to the advert closing. For a further discussion, please reach out to Annabelle at MLC Partners.

Salary: £25,630 - £30,490 per annum, depending on experience 

Hours: 35 per week  

Contract: Permanent

Location: Based at HMP Birmingham 

Job Ref No: 1645

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham. 

We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide. 

You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy. 

Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service. 

Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.  

All posts are subject to an enhanced DBS Disclosure.

To find out more about this role and to apply, please visit the website via the apply button.

Closing date: 29 January 2026. 

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Tenancy Services Advisor
Location: Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.

Your day to day will see you:

• Supporting tenancy services officers with case management and administrative tasks.
• Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
• Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
• Accompanying officers on tenancy visits and inspections.
• Providing general support to the team with reports, records, and rota management.
• Taking part in project work, mentoring, and development activities as part of your internship.

What we're looking for:

• Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
• Strong communication and organisational skills.
• A genuine interest in housing and delivering positive outcomes for tenants.
• Ability to handle sensitive issues with empathy and professionalism.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

DIRECTOR OF FINANCE

We are working in partnership with a charity which offers free and confidential information, advice, counselling, support and advocacy for children and young people under 26 in Southampton, Hampshire, Isle of Wight and Portsmouth whose mission is to empower young people to reach their full potential.

The charity is now seeking to appoint a Director of Finance who will hold overall accountability for the financial leadership of the charity, with responsibility for both the strategic and operational management of the charity’s finances, including oversight of income growth through Fundraising and Development. The Director of Finance role leads on financial strategy, planning, and performance, ensuring robust financial management, high-quality insight, and long-term financial sustainability. With oversight of the finance team, the Director of Finance plays a central role in ensuring the charity is financially resilient, efficient, and able to grow and sustain its income in support of its mission.

The successful applicant will be a qualified Accountant (CIMA / CIPFA / ACCA / ACA or equivalent), consideration may be given to a part-qualified candidate with substantial relevant experience and possessing a desire to consider continuing towards full-qualification.

You will demonstrate:

• Experience and understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting, and year end audit processes.
• Up-to-date knowledge of Charity regulations and relevant legislation and legal requirements
• Successful track record in working with a Trustee Board or other executive boards
• Ability to prioritise and organise own work and that of others to meet deadlines
• Experience of costing services/projects and producing comprehensive budgets

As a member of the Senior Leadership Team, the Director of Finance will make an active contribution to the organisation’s strategic direction, decision-making, and leadership, working collaboratively with colleagues to balance risk, opportunity, and impact.  The Director of Finance will have up-to-date knowledge of charity SORP regulations and requirements, a high level of IT competency, including the use of Microsoft Office, and excellent communication skills with a commitment to personal growth and development.  You will be a role model for the values of the Charity and ensure the needs of children and young people are at the heart of everything they do.

This role is subject to a DBS check, which will be carried out by the employer.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.

• Location: Southampton, hybrid working available 
• Closing date for applications: 15 February 2026

Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline. 

• Client Interviews: w/c 2 March 2026

Head of Customer Contact - Repairs

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

REF-226 304

IT Contracts/Supplier Manager

A place to drive change

Location: Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required).
Salary: £45,749 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About the role

We’re looking for an IT Supplier Performance & Contracts Manager to join our team and play a key role in shaping how we work with suppliers, manage our contracts and ensure our technology services continue to meet the needs of colleagues and customers.

You’ll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within our IT Directorate, ensuring we get the best value from our suppliers, stay compliant, and plan ahead for the future needs of our organisation.

You’ll be involved in the full end to end contract lifecycle, including:

• Managing and maintaining the IT contract register
• Tracking contract length, value, compliance and renewal timelines
• Act as the IT lead on re procurements and replacements, working closely with our central Procurement team
• Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels
• Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning
• Raising requisitions in Unit4 and ensuring smooth financial processes
• Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement
• Monitoring technical requirements such as disaster recovery plans and business continuity commitments
• Reporting on supplier performance, financial standing and future pipeline

This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships – both internally and externally.

Salary

The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• Strong supplier relationship and communication skills.
• Proven experience of managing large portfolios of IT contracts.
• Strong understanding of public procurement processes, supplier selection, and compliance frameworks.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Understanding of IT services and technologies to assess supplier capabilities.
• Experience in identifying and mitigating supplier related risks.
• Experience of day to day financial control and management of a budget

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
• This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager,, Public Sector IT Contracts Manager

REF-226 305

We are looking for a qualified Chef to join our dedicated care home team where your culinary skills will help enhance the wellbeing of our residents. You’ll be responsible for preparing, producing and delivering delicious, nutritious and beautifully presented dishes.

This is a casual position, offering flexible hours to suit both your availability and the needs of the care home.  

Pay: £13.14 to £13.76 per hour.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas.

Key responsibilities of the role:

- Work with the Head Chef to deliver the catering services within the care home
- Prepare food for residents according to nutrition, hydration, and dietary guidelines
- Maintain a high standard of food provision and service to the residents, staff and visitors
- Monitor inventory levels and order supplies as needed
- Ensure all health and safety records and monitoring adhere to statutory requirements

As a Chef, you will have a City & Guilds 706 (1&2) Food Preparation or equivalent and an intermediary food hygiene certificate.

In addition, you will have excellent communication skills. Previous experience of maintaining standards within a catering department according to Health & Safety and Food Safety Act and good IT skills are essential, as well as experience working in a care home or similar setting.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Customer Experience & Insight
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.

Your day to day will see you:

• Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
• Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
• Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
• Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
• Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.

What we're looking for:

• Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
• Strong organisational skills and an interest in how customer feedback can drive business change.
• Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
• An analytical mind with the ability to research information and summarise findings effectively.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Permanent, Full Time (37.5 hours per week)

Office-based

Make a Real Difference Behind the Scenes

Our client are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Their work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability.

As they continue to grow, they are expanding their Operations Team and are looking for an Operations Coordinator. This is a varied, hands-on role where you’ll play a vital part in keeping the services safe, compliant, and running smoothly.

You’ll work closely with the Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity.

About the Role

As an Operations Coordinator, you’ll support day-to-day operational activity across our services, with a strong focus on:

• Health & Safety
• Compliance and risk
• Facilities and contractor coordination
• Vehicle and fleet administration
• Operational projects and improvements

This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly - while knowing their work genuinely helps protect and support vulnerable people.

Key Responsibilities

Compliance, Health & Safety & Risk

• Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements
• Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing
• Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed
• Support incident reporting and ensure actions and learning are followed through
• Contribute to business continuity planning and emergency response arrangements

Facilities & Operational Projects

• Coordinate refurbishments, repairs, maintenance, and planned works
• Liaise with contractors, checking insurance, qualifications, and compliance documentation
• Monitor quality, progress, and Health & Safety standards on site
• Budget management, spend accountability.

Vehicle & Fleet Compliance

• Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements
• Maintain accurate records and ensure documentation is inspection-ready
• Assist with servicing, repairs, and resolving vehicle issues promptly
• Produce a working rota for the driving team

Administration, Records & Reporting

• Maintain accurate compliance logs, registers, and audit trails
• Produce clear reports for managers and external stakeholders
• Financial budget management

Communication, Training & Support

• Act as a professional and approachable point of contact for staff and contractors
• Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience
• Support Health & Safety training, inductions, and awareness activity

About You

Our client are looking for someone who is organised, proactive, and confident working in a compliance-focused environment.

You’ll need:

• Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams)
• Excellent communication and organisational skills
• Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration
• A high level of attention to detail and confidence in managing records and reports
• Budget management and spend control
• A full UK driving licence with access to a vehicle and business insurance
• Comfort working in environments with people with disabilities in both adults and children

Desirable (but not essential):

• Knowledge of CQC standards
• Experience in health or social care settings
• Familiarity with LOLER, PAT testing, or statutory inspections
• Health & Safety training (IOSH / NEBOSH) or willingness to work towards this

Why Join Our Client?

They offer a genuinely rewarding package, including:

• 28 days’ annual leave (rising with service)
• Cash-back health plan with 24/7 GP access
• Retail discounts at hundreds of major brands
• Cycle to Work scheme
• Stream – access earned wages early
• Life assurance after probation
• Pension with employer contributions
• A regular staff prize draw
• Excellent training, development, and progression opportunities
• A strong wellbeing programme and Employee Assistance Programme
• A supportive, collaborative culture where your voice matters

Additional Information

• Occasional out-of-hours support may be required
• Enhanced DBS check required in line with safeguarding responsibilities
• On occasion, to support fundraising with activities and social media posts
• Our client are committed to equality, diversity, and inclusion and welcome applications from all backgrounds