Communications jobs

Leasehold and Communal Surveyor

Salary £40,750

Location Hybrid - weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office

As a Leasehold & Communal Surveyor, you’ll deliver high‑quality surveys across our blocks and communal areas, providing accurate data on condition, lifecycle and investment needs. Your insights will support fair service charge recovery, inform sinking funds and Major Works Plans, and strengthen long‑term investment forecasting. You’ll also work closely with leaseholders and resident groups, clearly explaining findings, upcoming works and Section 20 processes to build trust and understanding.

Salary: £40,750 + car allowance

Contract: Permanent
Your week: 36.25 (Mon – Fri 9am – 5.15pm)

Location: Hybrid – weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office

Snapshot of your role

• Undertake detailed surveys of leasehold dwellings, blocks and communal areas, capturing condition, lifecycle and investment requirements.
• Collect accurate data on structural, shared and external elements including lifts, roofs, plant and communal spaces.
• Support mid‑ and post‑works inspections on planned investment programme, particularly Amber/Red contracts.
• Prepare block‑level reports informing sinking funds, Major Works Plans and long‑term investment forecasting.
• Provide technical input to Section 20 consultations and service charge queries.
• Attend resident meetings to explain findings and upcoming works in clear, accessible language.

What we’re looking for

• Experience surveying blocks, communal areas or leasehold properties.
• Knowledge of building components and lifecycle principles for communal assets.
• Experience preparing reports to inform asset investment planning.
• Awareness of service charge principles related to investment.
• Excellent communication skills, able to explain technical matters clearly.
• Strong technical surveying and diagnostic skills.

Desirable

• Domestic Energy Assessor (DEA) qualification.
• Experience working with leasehold housing stock and Section 20 processes.
• Understanding of fire safety, lifts, asbestos and compliance interactions with asset data.

A full UK driving licence, access to own car and willingness to travel is required.

DBS clearance may be required for this role.

Timeline

Closing: 5th April

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across social welfare, community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

COMMUNITY ENGAGEMENT AND OUTREACH INDEPEMDEMT STALKING ADVOCATE (ISA) 

Location: Hybrid – Community & Office/Homeworking 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £33,285 

Reports to: Deputy Head of Operations 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role overview: 

This is a new and developing service focused on increasing accessibility to stalking support for underrepresented and marginalised communities across London.  The postholder will play a key role in designing, embedding, and delivering this community-based model, working closely with community groups, partners, and volunteers whilst holding a small caseload leading to building trusted pathways into service for communities that may face barriers to accessing traditional support. 

The role will oversee two key initiatives: 

1. Community First Responders:  Trained volunteers with lived and/or professional experience (including LGBTQ+ communities, racially minoritised groups, victims with disabilities, neurodivergent individuals, and those with other accessibility needs) who provide face-to-face stalking support and awareness across London. 

2. Community Champions: Staff/volunteers within third-party organisations within the London ecosystem of service providers who are trained to provide first-responder level support within their own communities. 

The role builds and manages networks of community champions and first responders while holding a reduced advocacy caseload. 

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

·Hybrid Working: With a minimum of 40% office-based work

      Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 

·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 

·Pension Contribution: 5% employer contribution 

·Health & Wellbeing App: Access to counselling, advice, and discounts 

·Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 31st March 2026 

Interviews to be held week beginning 13th April  

Job Title: Independent Visitor Co-ordinator for Warrington and Stockport

Service: Warrington and Stockport

Reporting to: Children’s Rights Manager

Salary: £17,352.52 (£24,293.53 FTE) per annum

Location: Home based and work within the communities.

Candidates must reside within a reasonable distance of the service area.

Hours: 25 hours per week

Contract Type: Permanent

Make a Difference to the Lives of Children and Young People

Coram Voice is a national independent children’s charity, established in 1975, and one of the UK’s leading organisations championing the rights of children and young people in care. We ensure their voices are heard, respected, and acted upon, and we work every day to improve the lives and outcomes of those who rely on the support of the state.

Coram Voice is one of the Coram Group of charities. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

We are excited to offer an opportunity for an Independent Visitor Coordinator to join our dynamic, dedicated team supporting children and young people in Warrington and Stockport.

About the Role

As an Independent Visitor Coordinator, you will:

• Deliver a statutory Independent Visitor service to children in care and care leavers.
• Recruit, assess, train and support volunteers who become long term, trusted befrienders for young people.
• Build strong, positive relationships with children, volunteers, and key professionals.
• Champion a child led approach, ensuring young people’s wishes and feelings drive every decision (except where safeguarding concerns arise).
• Work collaboratively across Coram Voice and with partner agencies.
• Take independent responsibility for leading and supporting our volunteers, while working in partnership with the Children’s Rights Manager to support accurate reporting and contract monitoring.

If you are passionate about volunteer development, young people’s rights, and meaningful, lasting change, this role could be perfect for you.

What We Offer

Coram Voice is committed to recognising and rewarding the vital work of our staff. When you join us, you’ll benefit from:

• Competitive salary
• Matched pension contributions (up to 5%)
• 25 days’ annual leave plus 3 additional paid days between Christmas and New Year
• Supportive, flexible working culture
• Family friendly policies and a focus on staff wellbeing

You will have the opportunity to make a genuine difference—every single day.

Recruitment Process

Shortlisting:
Conducted by Emma Keen, Children’s Rights Manager, and Sarah Gabriel, Children’s Rights Manager.

How to Apply:

Please complete the full application form and address every point in the person specification.
We cannot accept CVs.
Internal applicants may submit a supporting statement addressing the person specification.

Interview Process:

• Written exercise
• Panel interview
• A further one‑to‑one interview (Warner compliant)

Closing date: Monday 30th March 2026, 9:00 am.
Interview date: Thursday 2nd April 2026.

 People and Inclusion Manager 

About ATLEU

Our vision is fair and free society in which no one is enslaved or exploited.

Our mission is to secure safety and justice for survivors of trafficking by using and reforming.

ATLEU is seeking a People and Inclusion Manager to help strengthen how we support, develop and manage our team. This is a hands on role where you will shape practical HR processes, support managers and help build a healthy, resilient workplace within a small charity working to secure justice for survivors of trafficking and modern slavery.

Working closely with the Head of Operations and colleagues across the organisation, you will ensure our recruitment, people processes and policies are effective, fair and aligned with our values. Alongside delivering strong operational HR, you will contribute to developing ATLEU’s people, culture and inclusion priorities in a thoughtful and sustainable way.

We actively encouraging those underrepresented in our organisation/sector to apply, including those with lived experience and those from global majority communities.

Please refer to the application pack attached for further info. 

Application Process

• The deadline for applications is 23:30 on Monday 6th April 2026. Applications received after this time will not be considered. 
• Please ensure that the cover letter: explains why you wish to work for ATLEU and in this role; explains how your skills and experience demonstrate that you meet the requirements for this role covers anything else you wish to highlight from the person specification and how it applies to you.
• Make sure you have included a contact telephone number or email address so that we are able to contact you easily and in confidence.
• Let us know of any reasonable adjustments needed during the recruitment process or in the role - we are happy to discuss how we can best support you.
• Candidates shortlisted for interview will be advised by close of business on Monday 13th April 2026. Interviews will be held within the week beginning April 20th, 2026. Candidates may be asked back for a second-round interview.

We’re looking for an experienced Head of IT and Digital Transformation with a track record in digital project management, of implementing IT and CRM systems, and of developing digital transformation strategies.

Contract Type: Fixed Term for 18 months from start date

1st stage interviews: 31st March and 1st April 

2nd stage interviews: TBC

As the Lead for Mental Health and Access, you will guide an organisation that is committed to ending youth employment by supporting thousands of young people across the UK to break down barriers and thrive. This is your chance to drive transformation, inform national practice and build partnerships.

Working closely with senior leaders and cross-functional teams, you will bring specialist insight and a confident, practice-based approach to designing and implementing frameworks, training and tools that strengthen our mental health response. You’ll be creating national principles for our delivery partners, advising on national partnerships and helping us build an inclusive journey for every young person who accesses our programmes. Your work will influence design, safeguarding, learning and operations across the country.

This is an exciting opportunity for someone who combines strong clinical or operational expertise with strategic vision and a collaborative style to implement and deliver on this new and exciting programme of work. If you thrive on leading meaningful change, shaping national initiatives and championing equity of access for young people, we would love you to join us in our most ambitious period of transformation in our organisation's history.

What happens next?  

Please submit a CV, and a Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Mental Health & Access Lead? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Mental Health & Access Lead! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Location: Lancashire

Assessment Cente: 1st of April in-person

Are you ready for an adventure-filled role that makes a real difference? As a Youth Development Lead, you can expect to spend four days a week outdoors, delivering life-changing programmes to vulnerable young people, rain or shine. With activities like bushcraft, paddling, climbing, and hill walking, you’ll use your skills to inspire confidence and build resilience. Your hands-on approach will help break down barriers and empower young people to reach their potential.

Ideal candidates will have experience working with vulnerable individuals and delivering outdoor learning programmes. While your week will be spent mostly delivering sessions outdoors, expect one day a week at a desk planning sessions and recording data. If you thrive in dynamic environments and are passionate about supporting young people through meaningful, adventurous experiences, we want to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Service Manager 

Salary: £22,597.64 pro-rata (FTE £41,805.63) 

Contract: Fixed Term – 12 months 

Your week: 20 hours per week: Mon, Tues, Thurs 9:00am - 4:30pm 

Location: Office Based - Gainsborough HRS 

As a Service Manager, you’ll take ownership of the day‑to‑day running of our Gainsborough HRS service, ensuring the delivery of safe, high‑quality, person‑centred support for our customers. You’ll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing. 

Snapshot of your role 

• Lead the day‑to‑day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements. 

• Deliver a safe, person‑centred service where customers receive support aligned to their assessed needs and personal goals. 

• Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action. 

• Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer‑focused. 

• Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery. 

• Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to financial procedures. 

What we’re looking for 

• Knowledge of housing‑related support services, particularly homelessness. 

• Understanding of regulatory standards, professional boundaries and safeguarding requirements. 

• Experience working with partners, including organising and leading multi‑agency meetings. 

• Ability to manage anti‑social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service. 

• Awareness of basic building maintenance and health & safety responsibilities. 

• Strong communication skills with the ability to resolve conflict using mediation techniques. 

• Competent use of Microsoft Office systems including Word, Excel and Outlook. 

Desirable 

• Experience of line management within a care, housing or support environment. 

A full UK driving licence, access to own car and willingness to travel is required. 

Enhanced DBS clearance is required for this role. 

Please read the attached Job Description before applying so you understand the full scope of the role 

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. 

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 

• Closing Date: Wednesday 18th March 2026 

Salary: £31,000 - £34,000 FTE
Contract: 18 month FTC, 28hrs per week (4 days equivalent)
Location: Cardiff Hybrid
Closing date: Friday 20^th March
Benefits: 25 days annual leave, 8% pension. Life assurance, Employee Assistance Programme, Health Plan

We have a great opportunity for a Senior Community Fundraiser working for a leading UK medical research and support charity making life?saving breakthroughs and supporting people affected by cancer across the UK. This is an exciting time to join as the organisation strengthens its community presence in Wales and invests in ambitious income?growth plans.

This is a new role and offers an exciting opportunity for a fundraiser looking to develop their career, take ownership of a regional portfolio, and play a key role in a high?profile national partnership. You’ll enjoy hybrid working, autonomy, and the chance to shape the charity’s local presence across South Wales.

As part of this exciting role, you will develop and grow a portfolio of community supporters across Wales, building new relationships with individuals, groups, clubs and local companies. You will also dedicate around 50% of your time to supporting a large national corporate partnership, working closely with local stores in your region to engage colleagues, increase fundraising activity, and champion the partnership on the ground. No two days will be the same as you travel across the region, inspire supporters, and help grow vital income to support the charity’s mission.

To be successful as the Senior Community Fundraiser you will need:

• Demonstrable community fundraising or relationship?fundraising experience
• Experience of developing new relationships from scratch and achieving income targets
• Excellent communication, influencing and organisational skills

Whilst not essential, the ability to speak Welsh would be desirable.

If you would like to discuss this role with us please contact us and quote the reference 2904EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
 

Harris Hill is supporting a amazing health charity in their search for a Head of Philanthropy and Community Fundraising, starting ASAP until November. 

This role will be plugging a gap in the team, so we are looking for an experienced candidate, who has managed major donor, Trust and Foundations, Community/ Events and Individual Giving. We are looking for someone who can manage (3 direct reports), but is also happy to roll up their sleeves and get their hands dirty too.

This role is hybrid based, and the client expects the successful candidate to attend the office at least once per week in central London.

Essential experience:

Significant experience in a variety of fundraising income streams including major donors, trusts, individual giving and community fundraising
Strong experience of relationship fundraising
A strong track record of growing major donor income, ideally at five and six figure level
Experience of leading fundraising events
Experience of managing donor relationships
Experience of working with a CRM database
Experience engaging and stewarding high net worth individuals and senior stakeholders
Experience of leading a team

Knowledge and skills:

Excellent relationship building communication and storytelling skills
Excellent influencing and negotiation skills
Good ability to prioritise work
Good understanding of fundraising processes, e.g. due diligence procedures, fundraising code of conduct, contracting and data
Good database management skills
Strong leadership skills to motivate and drive a team
Confident public speaker and presenter

If you would like to find out more about this opportunity, please apply for further details.

Specialist Health IDVA (Suicide Prevention)

Location: RDUH and Exeter Office

Salary: £24,955 - £28,013 dependent on qualifications/experience

Contract: Fixed term to 31st March 2028 (potential to extend)

Are you committed to supporting people affected by domestic abuse and making a real difference in your community?

Are you ready to make a real impact from within the health system? We're looking for a proactive, trauma-informed Specialist Health IDVA (HIDVA) to support victims of domestic abuse—both patients and staff—within Exeter Wonford Hospital and wider healthcare settings. The IDVA will specialise in suicide prevention.

As part of the Devon Domestic Abuse Alliance (DDAA), you’ll work closely with clinical staff, community teams, and specialist partners to ensure those experiencing abuse are identified early and offered the support they need. You’ll also collaborate with HIDVA colleagues across Devon, including those focused on suicide prevention, and play a key role in improving healthcare responses to domestic abuse.

About You:

You are compassionate, resilient, and experienced in working with victims of domestic abuse—ideally from within or alongside health settings. You understand the dynamics of abuse and the importance of early intervention and cross-sector collaboration.

You’ll also bring:

• Strong risk assessment and advocacy skills
• Knowledge of safeguarding procedures and multi-agency frameworks
• Excellent communication and record-keeping abilities
• Knowledge of suicide prevention or a willingness to learn
• Experience delivering training or awareness sessions
• Commitment to trauma-informed, inclusive, and survivor-led practice

This is an exciting opportunity to be part of a compassionate, progressive alliance, working together to keep families safe and help survivors recover and thrive.

Benefits:

• 24 days annual leave a year, plus day for birthday, rising by 1 day a year until 5 years’ service – maximum 30 days plus bank holidays.
• Employee Assistance Programme

To Apply

If you feel you are a suitable candidate and would like to work for NDADA, please do not hesitate to apply.

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers. This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards. We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.

Finally, our OpenARMs programme will be launching workshops for our refugee and asylum seeker communities.

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week.

We offer a wide range of employee benefits including:
• Excellent annual leave entitlement0
• Pension scheme
• Employee Assistance Programme
• Death in Service benefit
• Flexible working
• Opportunities for training and professional development

Senior Database Officer 

Tommy's 
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week 
Hybrid (minimum 2 days per week in our London office) 

Reporting  to: Head of Data 

Location 

Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB 
Hybrid between home and office (minimum two days per week in the office for full-time colleagues). 

About Tommy’s 

Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth. 

We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve. 

The Role 

As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting. 

You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact. 

Key Responsibilities 

• Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data 

• Process all incoming donations, ensuring correct coding and data integrity 

• Maintain high standards of data quality, GDPR compliance and robust data controls 

• Manage data-related enquiries and provide timely support to internal teams 

• Process regular Gift Aid claims 

• Complete monthly reconciliation with finance systems 

• Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews) 

• Improve processes to increase efficiency, automation and accuracy 

• Train and support colleagues in effective CRM use 

• Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing 

What Success Looks Like 

• CRM income reconciles accurately with finance systems 

• Data is accurate, complete and up to date 

• CRM processes are fully compliant with GDPR and best practice 

• Colleagues feel confident using the system and supported in their work 

About You 

Essential Experience & Skills 

• Proven experience managing a CRM system in a Database Officer (or similar) role 

• Experience acting as a system administrator (managing users, access and settings) 

• Strong understanding of GDPR and supporter data best practice 

• Ability to explain technical concepts clearly to non-technical colleagues 

• Experience training and supporting colleagues with varying technical confidence 

• Excellent attention to detail 

• Strong communication and relationship-building skills 

• Ability to manage multiple priorities and meet deadlines 

• A proactive, solution-focused approach to improving systems and processes 

Desirable 

• Experience with Raiser’s Edge NXT 

• Experience producing data selections 

• Experience writing SQL queries 

• Experience creating dashboards or reports using Power BI (or similar) 

• Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys) 

Working at Tommy’s 

We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector. 

We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you. 

We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you. 

Why Join Us? 

• Meaningful work with real-world impact 

• Flexible hybrid working 

• A supportive and collaborative culture 

• Opportunity to lead and shape data improvements in a growing charity 

If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you. 

Apply via CharityJob and help us make pregnancy and birth safe – for everyone.