Communications jobs

We are looking for a confident and experienced Interim Employee Relations Consultant to work with a well-known non-profit organistion based in London and provide specialist support on a range of ER matters. In this role, you'll take ownership of complex cases, ensuring each is handled with fairness, consistency, and professionalism. You'll bring expert HR and ER knowledge to help managers navigate challenging situations while maintaining a positive employee experience.

• Leading end-to-end ER casework, including disciplinaries, grievances, performance issues, complaints, and policy breaches.
• Conducting investigations, interviewing parties, and reviewing evidence to produce clear, balanced, and timely outcomes.
• Coaching and advising managers on best practice, procedural compliance, and approaches to resolution.
• Ensuring all cases are managed in line with employment law, internal policy, and organisational values.
• Identifying risk areas or recurring themes and recommending improvements to ER processes and policies.
• Maintaining accuracy, confidentiality, and impartiality throughout all case handling.

You will be someone who can quickly build trust and deliver high-quality ER support in a fast-paced environment. You bring:

• Strong HR background (CIPD-qualified or equivalent experience).
• Significant experience managing complex Employee Relations cases.
• Excellent interviewing, communication, and report-writing skills.
• Ability to interpret evidence, make sound judgements, and advise confidently.
• Strong stakeholder management and the ability to challenge constructively.
• A calm, pragmatic, and solutions-focused approach.

Hybrid working of 2 days a week in the London based offices, rest of the week WFH.

This role provides proactive administrative support to the Bishop of Ripon. The Bishop's PA represents the Bishop's Office and is often the first point of contact.

The postholder will manage the Bishop's Office and ensure that work for the Bishop of Ripon is completed to a high standard. Much of the work is highly confidential, so the postholder must be able to deal with this discreetly and sensitively. The PA is a vital part of the local Ripon Area team but must be able to work independently and use initiative as necessary. Commitment to supporting the Bishop's ministry is essential, and a good understanding of the Christian Faith and Anglican worship is helpful.

Daily tasks will include prioritising mail and messages, organising the Bishop's diary, drafting replies and/or briefing papers as appropriate, producing communication and paperwork around the Bishop's appointments (including church visits and clergy meetings) promptly, attending and arranging events and meetings and in general ensuring that the Bishop is properly resourced and supported in his/her work. As well as overseeing the Ripon Episcopal Area, the Bishop has some diocesan responsibilities, which necessitate travel around the Diocese, and national responsibilities which include travel to London and elsewhere in the country. The planning of the Bishop's diary will reflect the travel involved.

The PA will have key working relationships with other senior staff in the Diocese and particularly those in the Ripon Area. The PA will work closely with the Archdeacon of Richmond and Craven and their PA. The postholder will also be in frequent contact with the Area and Assistant Area Deans and other Area Officers. As the Bishop is often out of the office, the post-holder should be a self-starter and capable of using their initiative with regard to planning and managing their workload.

There may be the possibility of some home-working - details to be discussed with the post holder.

Principal Duties

• Manage the Bishop's diary, appointments, travel and event logistics
• Plan the annual meeting cycle for various committees and individuals
• Manage the approval system for Lay Eucharistic Ministers, including the renewals every five years.
• Anticipate and act proactively on information that comes into the office (via email, phone or letter) particularly where this relates to diary and deadline matters.
• Ensure that appropriate matters are brought to the attention of the Bishop
• Arrange Confirmations, Licensings and other church services and handle related administration.
• Manage annual review appointments (MDRs) for clergy, ensuring that the necessary paperwork is issued and received within appropriate timeframes.
• Manage the 'New in Post' system alongside the Archdeacon's PA
• Administer the clergy appointments process within the Ripon Area, working closely with the Archdeacon, the Archdeacon's PA, Patrons and parish representatives. Ensure that all legal requirements are met.
• Managing meetings for PTO applications.
• Prepare materials for meetings; to occasionally attend and take minutes.
• Oversee the Bishop's expenses and local budget, ensuring that accurate records are kept and returned to the Bishop of Leeds Financial Officer monthly.
• Organise and maintain general and confidential filing systems, including clergy files.
• Manage the Bishop's Office, including ordering stationery, dealing with phone systems, etc

Other duties

• Represent the Bishop's Office with professionalism, discretion and pastoral sensitivity.
• Welcome visitors to the Bishop's Office, ensuring that they are dealt with in a polite and courteous manner.
• Assist in providing refreshments when necessary
• Attend meetings and other events (outside the office) as agreed with the Bishop
• Maintain confidentiality and integrity at all times, ensuring that all confidential material is properly managed and stored.
• Undertake any training as required and be willing to understand GDPR and Safeguarding practices.
• To support the Bishop in developing a social media presence

Essential

Experience, knowledge and skills:

• Experience of working in an administrative capacity in an office environment
• Excellent communication skills (verbal and written), including good telephone skills
• Excellent organisational skills and good attention to detail.
• Proficient IT skills, including strong knowledge of Microsoft Office (particularly Word and Outlook) and the ability to use databases to search and record work
• Understanding of social media
• Numeracy skills
• Good problem-solving skills
• Total discretion in handling confidential material
• Good interpersonal skills
• Ability to deal tactfully and sympathetically with the laity and clergy in the Diocese
• Ability to work on own initiative and develop new systems
• Knowledge of the structures of the Church of England (or willingness to learn)
• An appreciation of the diverse communities in the Diocese

Personal qualities:

• Sympathy with the aims and values of the Church of England
• Ability to relate to a wide-range of people across the whole social spectrum and put them at their ease
• Sensitivity to the Bishop's Office, also being the home of the Bishop

Work-related Circumstances:

• Able to work flexibly, including very occasional evenings and weekends with prior notice
• Willingness to travel to meetings within the Diocese and Episcopal Area
• Willingness to undertake training as required

People & Culture Partner

Location: London (Hybrid – minimum 2 days in the office)
Contract: Interim, 3months (£201/day through umbrella)
Hours: 35 hours per week (Monday–Friday, 9–5)

MLC are working for a charitable organisation based in East London, to recruit a People & Culture Partner to play a key role in shaping organisational culture, strengthening people practices, and supporting leaders to build an inclusive, high-performing workforce.

You’ll be working closely with senior stakeholders and act as a trusted people partner, supporting across the full employee lifecycle while leading on employee relations, culture initiatives, and continuous improvement of HR practices.

Key responsibilities include:

• Providing expert guidance on complex employee relations matters including grievance, disciplinary, performance and absence management
• Coaching and upskilling managers to build confident, values-based leadership capability
• Leading end-to-end recruitment, including role scoping, selection, onboarding and induction
• Owning and optimising HR systems and recruitment tools to support efficient, inclusive processes
• Supporting payroll processes and liaising with finance to ensure accuracy and compliance
• Drafting, reviewing and implementing HR policies and procedures in line with employment law and best practice
• Supporting workforce planning, organisational change and people strategy delivery
• Overseeing performance management cycles, learning and development initiatives, and engagement activity
• Championing wellbeing, inclusion and positive organisational culture

About you:

You’ll be a confident, hands-on HR professional with strong employee relations experience and a genuine commitment to inclusive, people-centred practice.

• CIPD Level 5 (minimum)
• Proven experience managing complex ER casework
• Experience in the HRIS system, Cascade
• Experience supporting or overseeing payroll processes
• Strong end-to-end recruitment and onboarding experience
• Ability to advise, influence and challenge managers constructively
• Excellent communication, organisation and judgement
• A values-driven approach with an understanding of trauma-informed and inclusive practice

This role is due to start 5th March, and applications are under constant review so please apply now and reach out to Annabelle at MLC Partners to confidentially discuss your search.

Do you love to recruit, inspire, support and equip volunteers?

Do you have a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?

If that's you, then Tearfund's Fundraising Marketing team could be the right place for you!

This role is part of the Church & Community Building Squad, working with colleagues and volunteers to find and share stories of need and hope, to encourage new support and continued giving through working with churches and community fundraisers across the UK.

The Volunteer Relationship Executive role is responsible for the recruitment of new volunteers, and providing ongoing support for existing volunteers, ensuring they are inspired and equipped to represent Tearfund well. Volunteers are involved in speaking at churches, supporting at festivals and events and in community fundraising activities and the postholder should be experienced in these areas in order to provide the best support possible to our volunteers.  Could that be you? 

Do you have the following experience?

• Experience of volunteer management, training and recruitment
• Experience of volunteering and volunteer management and conference, events and festivals
• Experience of delivering fundraising talks
• Community Fundraising experience
• Demonstrable track record in achieving challenging targets and objectives

 Do you have the following skills?

• Ability to see through activities from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Ability to influence and work alongside senior stakeholders
• Ability to build strong rapport with supporters and volunteers
• Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.

If that's you, then our Fundraising Marketing Team would love to meet you.

This role is full time (35 hours per week) on a 12 month fixed contract, flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Trusts manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the role

We are looking for a Trusts Manager to join our High Value Relationships team and help secure transformational funding for our work with disabled people with complex needs. This is a hybrid role, working 2-3 days in our London office.

Working closely with the Head of High Value Relationships and colleagues across Sense, you will contribute to the development and delivery of our high value fundraising strategy. You will manage a varied portfolio of trust and foundation funders, from early-stage research through to proposal submission, stewardship and reporting.

This role is ideal for an experienced trusts fundraiser who enjoys building relationships, writing compelling proposals, and working collaboratively to bring impactful projects to life.

Key responsibilities

• Develop and manage a strong pipeline of trust and foundation prospects to meet income targets.
• Research and identify new funding opportunities aligned to Sense’s priorities and unfunded projects.
• Lead the development and submission of high-quality funding applications, including six-figure-plus proposals.
• Build and maintain relationships with Trustees and key funder contacts.
• Lead or support the management of grants, ensuring compliance, quality assurance and timely reporting.
• Act as the primary point of contact for a portfolio of key funders.
• Monitor and report on progress against personal income targets and budgets.
• Work collaboratively with colleagues across Fundraising, Marketing and operational teams to develop strong funding propositions.

About you

You will bring:

• Proven experience generating income and meeting targets in a high value fundraising role.
• Direct experience of developing and submitting six-figure-plus trust and foundation proposals.
• Experience managing a trusts and foundations pipeline and identifying new funding opportunities.
• Strong relationship-building skills, including engaging senior leaders and supporters.
• Experience creating compelling stewardship plans and managing funder relationships.
• Excellent written communication skills, with the ability to write persuasive, impactful proposals and reports.
• Strong numerical skills, including budgeting and financial reporting.

Desirable

• Experience working in disability, health, education or social care charities.
• Experience using a CRM system.
• Knowledge of trust and foundation funding trends.

Salary: £28,000 - £31,000
Contract: 1 year FTC
Location: Remote
Closing date: 6^th February
Benefits: Incredibly flexible working hours, pension scheme, wellbeing platform, fully remote,

We are delighted to be recruiting a Supporter Services Executive for a respected international organisation.

As part of this role, you will be the main point of contact for UK supporters—handling enquiries, ensuring timely gift processing, maintaining accurate donor data, supporting key fundraising activities and play a crucial role in delivering exceptional supporter experiences. This is an exciting opportunity to join a passionate global Supporter Care team working across multiple markets, ensuring every interaction helps supporters feel valued and connected to the organisation’s mission
To be successful as the Supporter Care Executive, you will need:

• Excellent written and verbal communication skills, with experience handling high volumes of enquiries by phone and email.
• Strong organisational skills with the ability to manage competing priorities and maintain accuracy and attention to detail.
• Experience working with customer or supporter databases and understanding of data protection requirements (GDPR).

Deadline for applications: 6^th February
Interviews: W/C 9^th February
If you would like to discuss this role with us please contact us and quote the reference 2846AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference

 

We are recruiting for a temporary community fundraising officer for a childrens hospice, this role is 28 hours a week. You will support and inspire groups, schools, faith organisations, and local businesses to fundraise for the hospice, ensuring they feel valued, supported, and connected to the difference they are making. This is a varied, people-focused role suited to someone who is enthusiastic, organised, and passionate about making a positive impact.

Hybrid working min 1 day in the office , Also need a Current Enhanced DBS

The Role
To act as the first point of contact for our community fundraisers. This includes but is not limited to, recruiting community supporters, responding to enquiries and providing support and advice in relation to supporting the hospice.
Develop and maintain strong relationships with community groups, schools, clubs and local businesses.
Identify and develop new community fundraising opportunities within the hospice catchment area.
To utilise Raisers Edge database to record and track donor interactions.
Organise and deliver, if applicable, presentations and meetings to promote the hospices mission and opportunities for collaboration.
Attend community events, cheque presentations and fundraising activities as a representative of the hospice.
Monitor and report on outreach activity, fundraising income and engagement.

The Candidate
Knowledge and understanding of fundraising
Knowledge and understanding of the importance of building relationships with supporters
High standard of interpersonal and communication skills both written and verbal
Confident in public speaking and able to present to an audience
Experience in community fundraising or relationship-building roles

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Your new company

A leading London-based university is seeking an HR Advisor to join its collaborative HR Business Partnering team. You'll play an important role in delivering high-quality, customer-focused HR services during a period of positive change and improvement.

Your new roleAs HR Advisor, you will provide practical HR guidance and support to managers and staff across a wide range of operational areas, including:

• Absence management and family-friendly cases
• ER support for disciplinary, grievance and capability matters
• Recruitment coordination, job description reviews and pre-employment checks
• Managing Certificates of Sponsorship where required
• Supporting job evaluation panels and general HR administration
• Ensuring compliance with UKVI, right-to-work, DBS and GDPR requirements
• Contributing to HR projects, policy updates and process improvements

You will work closely with colleagues across HR to ensure consistent, timely and high-quality HR service delivery.
What you'll need to succeed

• Experience in a generalist HR role, ideally within a complex organisation
• Strong understanding of HR policies, procedures and UK employment law
• Experience managing ER cases, absence, and recruitment processes
• Confident communication skills and the ability to build strong relationships
• A proactive mindset, high attention to detail and commitment to continuous learning

What you'll get in return

• Opportunity to join a supportive and values-driven HR team
• Exposure to varied HR activities and transformational work
• Professional development and learning opportunities
• A collaborative environment focused on service excellence

If you are interested, please apply now!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Hybrid working between the Aldgate, London office and home.

Contract: Fixed contract until mid-September 2026, with potential of extension should further project funding be secured, and fulltime

A great opportunity has risen for a Policy and Public Affairs Officer – Air Quality to help us protect more people from the dangers of air pollution. You will be someone who can think creatively and produce new ideas for advocating for the change needed to improve air quality and lung health.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will lead on implementing a public affairs strategy to persuade the government to commit to bolder targets on air quality, building on existing relationships with politicians and key stakeholders, and using a variety of public affairs methods to scrutinise government and influence legislative change.

You will have excellent working knowledge of routes for influencing UK government with a focus on Westminster and Whitehall. You will be an excellent communicator with the ability to present complex information in an accessible and persuasive way. You will also have experience influencing Government stakeholders and supporting the development and implementation of influencing strategies.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

We will be reviewing applicants on an ongoing basis and may close the role earlier than the deadline. We encourage you to submit your application at the earliest opportunity to ensure consideration.

We are recruiting for a Internal Compliance & Project Lead for an innovative health charity. You will be responsible for end-to-end coordination, delivery, and assurance of the organisations Fundraising Compliance Update Programme. The focus is on identifying and closing existing compliance gaps within current fundraising processes, ensuring these are addressed, approved, and fully embedded by 30 April 2026.

Hybrid working and this role is a FTC for 3 to 4 months

The Role
Programme & Project Management
Own and maintain the master project plan, milestones, and dependencies.
Track progress across all compliance areas.
Maintain a programme risk and issues register.
Coordinate sequencing to reflect capacity and approval timelines both internally and with external partners (Smartdesc).
Compliance Delivery (Workstreams A and B)
Lead internally managed compliance areas.
Coordinate gap analysis, procedure, and policy drafting.
Ensure compliance with GDPR and the Fundraising Regulators Code.
External Partner Coordination (Smartdesc)
Coordinate meetings, workshops, and documentation with Smartdesc.
Monitor delivery against agreed timelines.
Governance & Reporting
Prepare and update Working Group and EDT .
Track approvals and follow-up actions.
Documentation & Handover
Work with others on the development and maintenance of a compliance policy repository.
Define BAU ownership and review cycles.
Produce handover packs for Heads of Departments and Directors.

The Candidate
Project Compliance Management /Lead
Strong understanding of GDPR and data protection.
Fundraising regulations
Experience delivering complex, time-bound projects.
Excellent written and verbal communication skills.
Experience working with senior stakeholders.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Harris Hill is delighted to be partnering with a fantastic medical charity in their search for a Trusts Fundraising Officer.

This is an exciting role for a Trusts Fundraising Officer to join an ambitious trusts and foundations team, supporting delivery of the trusts fundraising plan and maximising grant income.

As Trusts Fundraising Officer, you will support the Head of Trusts Fundraising in delivering the charity’s trusts fundraising strategy and annual income targets. You will focus on building and managing strong relationships with charitable trusts and foundations, researching and developing a robust pipeline of prospects, and writing compelling funding proposals. You will work closely with the Research team to match projects to funders, manage restricted grants, and provide high-quality reporting and impact updates. You will also oversee co-funded partnerships, maintain accurate fundraising records and ensure timely donor stewardship.

To be successful, you will need or need to be: 

• A proven track record of delivering fundraising income from trusts and foundation
• Experience of researching potential trust supporters, building strong relationships and stewarding key donors.
• Excellent communication skills with an ability to liaise confidently and effectively
• Pro-active and determined in researching and pursuing new funding opportunities, identifying projects that will resonate with these funders

Salary:£29,000 (FTE)

Permanent, Part-time (21 or 28 hours per week)

Location: Home based with occasional travel to meetings in South-East England

Deadline: Thursday 19th February at 9am

Application Process – CV and supporting statement to

Interview – Week commencing 23rd February

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a Corporate Fundraiser to maximise revenue, and build/maintain strong relationships with existing partners, making the most of a strong pipeline of prospects.

The ideal candidate will thrive when working autonomously and have excellent communication and negotiation skills with an interest in the arts and culture.

This is a London hybrid role with a minimum of 3 days a week in the office.

The Charity
A proactive arts charity, passionate about creating exceptional artistic experiences as well as delivering inspiring outreach projects in the local community. You will be joining an exciting organisation, with warm and collaborative working culture.

The Role
Source headline sponsorships for events and community programmes.

Identify, research and approach potential corporate prospects aligned with charitys mission and values including paid partnerships and in kind support.

Manage the delivery of partnership agreements, identifying opportunities to deepen engagement and ensuring all partners receive the appropriate level of stewardship and recognition.

Act as the main point of contact for existing corporate partners

Coordinate and manage corporate partner events/hospitality.

The Candidate
Experience in corporate partnerships and sponsorships, ideally within the arts, culture, or non-profit sectors.

Ability to create new leads and contacts with a creative approach to business income generation.

Ability to work independently and as part of a team in a collaborative but independent environment

Strong relationship-building and networking skills with the ability to engage with senior executives and provide high levels of customer care.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Our client, a leading UK Funder is looking for talented and ambitious Interim Grants Manager to join the Foundation's small, high performance team that supports 1.000s of charities across the UK each year. This role is offered on a 6 month fixed term contract which could be open to extension. Primarily office based but there could be a little flexibility to work from home once bedded into the role.

This role will play a core part in delivering the grants programme that lies at the heart of the purpose of the Foundation.  The role spans all parts of the grants function, including advising applicants, assessing and evaluating applications, and preparing reports for decisions on funding. Reporting to the Senior Grants Manager plus reporting to the Deputy Director on certain specified activities, there are also opportunities to contribute to special projects and initiatives as they arise.

You will have substantial Grant making experience with a UK based Funder, including grants assessment, dealing with enquiries, supporting grant applicants throughout the grant cycle, carrying out due diligence and preparing business cases to present to selection and decision-making committees. Highly organised, methodical and an excellent communicator, you will have a strong knowledge of the charity sector in the UK, will be aware of the needs of charities and the issues they face in attaining Funding, and will be able to see the bigger picture.

Working as part of a busy and committed team, this person will offer confident and knowledgeable grant-making expertise to support the team through a period of planning and growth.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Head of Journeys and Personalisation

Job reference: REQ000934

£56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Journeys and Personalisation to lead the design and optimisation of full lifecycle digitally-enabled journeys and personalised supporter experiences at WWF-UK.

In this role, you’ll be responsible for shaping how supporters experience WWF-UK across their full lifecycle, ensuring journeys are relevant, engaging and aligned to both supporter needs and organisational priorities. You’ll lead and develop an existing email team that will, over time, evolve our journeys and personalisation capabilities and play a key role in a new Supporter Experience Directorate.

Working closely with colleagues across departments — particularly product owners, data and technology — you’ll design joined up, data, informed lifecycle journeys that guide appropriate next actions, build trust and deepen long-term supporter value. You’ll embed the use of insight, segmentation and experimentation into journey design. Your work will play a critical role in improving supporter satisfaction, trust and loyalty, while ensuring personalisation is used responsibly, ethically and in line with our values.

This is a senior role for someone who combines strategic thinking with delivery focus, is confident leading teams and influencing across disciplines, and is motivated by using journeys and personalisation to build loyalty and mobilise action in support of our mission.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

• Significant experience leading digital journeys, lifecycle marketing or personalisation, with clear accountability for outcomes and delivery

• Deep understanding of end-to-end journey and lifecycle design, across multiple products, channels, content and campaigns

• Strong track record of segmentation and audience strategy, improving engagement, retention or long-term value

• Experience of content and brand storytelling, ensuring journeys drive the right actions, outcomes and supporter experience

• Strong analytical and insight-led decision-making, translating data into clear priorities and actions

• Experience using experimentation, testing and optimisation to improve journey performance

• Hands-on experience with CRM and marketing automation platforms, delivering and optimising journeys

• Proven ability to lead and collaborate across multidisciplinary teams, managing performance and delivering shared objectives

• Strong communication and influencing skills, able to explain complex concepts clearly and engage a wide range of stakeholders

• Experience operating in a regulated, complex or values-led organisation, applying ethical and responsible use of data

• Qualifications or equivalent experience in digital, journey design or lifecycle marketing

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 03/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.