Communications jobs

This is an exciting opportunity to play a pivotal role in growing a major donor programme that directly supports life-changing eye care services in the Holy Land. You will work closely with the Executive Director, UK (EDUK) and senior leadership, including the CEO and Trustees, to contribute to the long-term sustainability of a respected and impactful international charity.

As part of a small, ambitious and collaborative UK team, you will play a major role in shaping and developing the major donor programme, building meaningful relationships with supporters and seeing the tangible impact of your work on patients and communities.

The St John of Jerusalem Eye Hospital Group (SJEHG) is a UK-registered charity delivering expert eye care to the people of the Holy Land, regardless of ethnicity, religion or ability to pay. It operates through two locally-registered charities to provide services in East Jerusalem, the West Bank and Gaza.

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Experience Required -

Providing practical and emotional support to women and children affected by domestic violence 

Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc. 

Developing and maintaining effective working relationships with external agencies 

Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.

My client is a high-profile environmental charity. Their work is bold, ambitious and focused on delivering a meaningful impact on some of today’s most urgent challenges.

At present they are looking to appoint an Interim Director of Finance & Operations to provide strategic and operational oversight whilst they recruit on a permanent basis.

Key responsibilities

• Provide strategic leadership across Finance, IT, and Legal functions
• Oversee financial planning, budgeting, forecasting, and reporting
• Ensure strong financial controls, risk management, and compliance
• Lead and support digital and IT infrastructure, ensuring systems are secure, efficient, and fit for purpose
• Support organisational transformation, including process improvements and operational efficiencies
• Partner with senior leadership to align operational strategy with organisational goals
• Manage and develop high-performing teams, fostering collaboration and accountability

About you

• Proven experience in a senior finance leadership role within the Not-for-Profit sector
• Relevant professional qualification (e.g. ACA, ACCA, CIMA or equivalent)
• Track record of leading teams through change and delivering operational improvements
• Excellent leadership, communication, and stakeholder management skills

My client offers flexible hybrid working, with 2 days a week in their Central London office.

My client is a globally active, purpose-driven foundation. Working with a diverse network of partners they work to advance inclusive and equitable outcomes worldwide. Operating across 50+ countries, they are committed to delivering long-term, sustainable impact through collaboration and innovation.

At present they are looking to appoint an interim Finance Business Partner to support their international operations.

Key Responsibilities

• Partner with internal teams to support budgeting, forecasting, and financial planning processes
• Provide financial analysis and insights to inform strategic and operational decisions
• Support the financial oversight of grant-making and programme activities across multiple regions
• Monitor budgets and expenditure, identifying risks, trends, and opportunities
• Prepare clear, accurate, and timely financial reports for senior stakeholders

The ideal candidate will be a commercially aware and collaborative finance professional with:

• Full CCAB qualification (ACA, ACCA, CIMA)
• Experience in a Finance Business Partner or similar role
• Strong financial planning, analysis, and reporting capabilities
• The ability to translate financial data into clear, actionable insights
• Excellent organisational and prioritisation skills
• Strong attention to detail and a high level of accuracy
• Effective stakeholder engagement and communication skills
• A proactive, solutions-focused mindset

Experience in an international, not-for-profit, or complex multi-entity environment is advantageous but not essential.

The Talent Set are delighted to partner with a research institute, on a fantastic Interim Digital Manager role. This is a crucial temporary position overseeing digital resources, web content, and strategy to support engagement and accessibility for various audiences.

Role Overview
This six-week temporary role involves managing digital assets and content to support strategic objectives, ensuring impactful communication, digital engagement, and accessibility. The role requires an immediate start and is fully remote for the duration.

Key Responsibilities

• Manage and maintain website content, resources, and digital assets, ensuring they are current and engaging.
• Build and optimise web pages, including copywriting for updates and ongoing content growth.
• Produce and analyse monthly KPIs for website performance.
• Develop and implement a digital content plan, enhancing Calls to Action (CTAs).
• Advise on digital engagement strategies tailored for target audiences.
• Collaborate on co-production initiatives, contributing to digital project development.
• Ensure website information architecture supports a positive user experience.
• Manage external contractors such as designers and developers, ensuring quality and timely delivery.
• Work with stakeholders to update resources in line with organisational needs.
• Maintain digital standards, templates, and accessibility guidelines across resources.
• Use digital analytics to improve user experience and meet KPIs.

Person Specification

• Proven experience managing large, content-rich websites, especially within high-traffic environments.
• Strong WordPress skills, including plugin management.
• Experience of project managing digital product development with multiple stakeholders.
• Excellent written and verbal communication skills, with ability to present ideas persuasively.
• Track record of managing external contractors effectively.
• Ability to work independently, prioritise tasks, and deliver within tight deadlines.
• Experience in digital content strategy, analytics, and optimisation.
• Familiarity with using data to inform digital decisions in line with GDPR and best practices.

What’s on Offer
Contract Length: 6 weeks 
Part-time: 3-4 days a week 
Fully Remote (must have the right to work in the UK) 
Start Date: ASAP 
Day rate: £177-£181 + daily holiday pay (PAYE)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Join SEL Mind’s Counselling Service at an exciting time of growth and development, and help improve quality of life for people experiencing mental health problems in the borough of Greenwich.

As Counselling Service Manager, you will co-lead a high-quality counselling and psychotherapy service rooted in our communities and guided by our values: Inclusive, Responsive, Evolving and Together. You will help ensure our offer is accessible and welcoming to our diverse communities, and responsive to each person’s unique needs, histories and aspirations. You will provide co-leadership and day-to-day operational oversight over the counselling service, including clinical supervision for paid staff and volunteers.

Working alongside the Clinical Lead, you will uphold robust clinical governance, safeguarding and risk management, ensuring consistent ethical practice and high professional standards. You will lead the design and implementation of systems that support safe, effective and efficient service delivery, and use data to evidence impact and support reporting to commissioners and funders.

Where appropriate, you will hold a clinical caseload and deliver counselling or psychotherapy for clients with complex needs and multiple disadvantage, drawing on evidence-informed and trauma-informed approaches. You will model reflective practice, cultural humility and a strong client focus.

Additionally, you will be able to think strategically to develop new and existing services that meet the needs of service users. With a strong outcomes-focused and data-driven approach, you will lead on the design, implementation and delivery of systems that support the effective operation of services. You will have strong interpersonal skills that will allow you to build good working relationships with clients, volunteer and paid staff members and stakeholders.

This is an office-based role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 3rd May (11:59pm)

Likely interview date: Tuesday 19th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here.

Would you like to use your skills in financial management to help Tearfund reach its goal of ending global poverty?

We are seeking a qualified and experienced Accountant to join our Finance team in supporting the Senior International Accountants. The role will be to provide an integrated, high quality and effective financial accounting and reporting support to country and regional offices

We are looking for a candidate to provide active and responsive support to the regional teams on all aspects of finance, focusing on operational programmes, institutionally funded projects and appeals. We are looking for someone with:

• A professional accountancy qualification
• Experience managing institutionally donor-funded projects and reporting
• Expertise in fund accounting within complex, multi-currency environments

We are looking for a self-starter with great communication skills and a passion to make a difference.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office at least 2 days a month as well as attend team and corporate events in agreement with your line manager. The Finance team's office days are the last two Wednesdays of each month at the Teddington office.

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

Do you want to help improve health & care for people in Hertfordshire? Are you passionate about making a difference by ensuring people’s voices are heard? Would you like to work with a motivated and dynamic team, who embody our values of equality and compassion? If so, we might have an opportunity for you. 

We have an exciting new position in the team, who will play a crucial role in enabling the day-to-day running of the organisation. You will provide support across the team relating to both administrative and project-related tasks, as well as within our distinguished signposting & information service, helping us make a difference to the people of Hertfordshire. 

Caroline Chisholm School is partnering with Robertson Bell on a retained basis to appoint a Chief Finance Officer on a permanent basis. This is a pivotal leadership role within a high-performing and ambitious organisation, offering the opportunity to shape financial strategy, lead transformation, and support the school’s evolution

Caroline Chisholm School is a high-achieving, values-led all-through school with a strong reputation for academic excellence, staff engagement, and community impact. Already operating at a scale and complexity comparable to a multi-academy trust, the organisation is entering an exciting new phase of growth, with plans to expand into primary provision and formally develop as a MAT.

This is a unique opportunity to join a forward-thinking leadership team and play a central role in driving financial sustainability, operational transformation, and long-term strategic growth.

The role

• Partner with the Principal, Trustees and Senior Leadership Team to develop and deliver a long-term financial strategy, supporting the school’s growth ambitions.  
• Lead financial planning, budgeting, forecasting and reporting across a complex and evolving organisation, ensuring strong financial control and sustainability.
• Take ownership of a significant transformation agenda, including digital system implementation (Bromcom), contract optimisation, and operational redesign.
• Support with the operational re-design of financial systems providing strategic oversight of major projects such as introduction of Bromcom for financial processes, ensuring robust due diligence, and stakeholder  management.
• Act as a key advisor to Trustees, auditors and external stakeholders including the DfE and Local Authority.
• Drive value for money through effective procurement, contract negotiation and cost optimisation initiatives.
• Lead and develop the finance function, fostering a high-performing, collaborative and forward-thinking team culture.
• Support wider organisational leadership, overseeing linked operational areas including IT and educational visits.
• Identify opportunities for income generation, funding and financial innovation to support future growth.

The organisation

Caroline Chisholm School is a school with a strong ethos centred on kindness, curiosity and integrity. With a highly engaged workforce and a 96% positive staff survey rating, the school offers a collaborative and ambitious working environment.

The organisation has successfully navigated recent financial pressures, delivering significant savings while maintaining educational excellence. With a clear financial sustainability plan in place and strong governance support, the school is now well positioned for its next phase of growth.

Alongside this, a major digital and operational transformation programme is underway, modernising systems and infrastructure to support long-term efficiency and scalability.

Essential criteria

• Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent)
• Proven experience in a senior financial leadership role within a complex organisation
• Strong track record of leading financial strategy, planning and reporting
• Experience managing multi-million-pound budgets and driving financial sustainability
• Demonstrable experience leading transformation projects (systems, operations or organisational change)
• Strong stakeholder management skills, with the ability to influence at Board and executive level
• Commercial mindset, with the ability to identify efficiencies and funding opportunities
• A collaborative and adaptable leadership style, aligned to a values-driven environment

Apply now

If you are a strategic and forward-thinking finance leader looking to make a tangible impact within a high-performing and ambitious organisation, we would love to hear from you. This role requires primarily on-site working during term time, with some flexibility available.

Applications close on the 24^th May but will be reviewed on a rolling basis.

Salary: £34,000
Contract: Full-time, permanent (35 hours per week)
Location: Hybrid – Oxford (2 days per week in the office)
Benefits: 28 days annual leave plus bank holidays, generous pension contribution, life assurance, employee assistance programme, learning and development support, on-site parking.

We’re looking for an experienced and motivated Fundraiser (Trusts and Foundations) to join RABI, the farmers’ charity, as part of a growing and ambitious Fundraising team.

Reporting to the Philanthropy & Partnerships Manager, you will play a key role in securing income from trusts and foundations, researching new opportunities, preparing compelling funding applications, and stewarding relationships with existing and prospective funders. Working collaboratively across fundraising streams, you will contribute to RABI’s long-term financial sustainability and impact.

You’ll bring strong research and proposal-writing skills, excellent organisation, and the confidence to manage multiple applications and deadlines in a dynamic, mission-led environment. This is a varied and rewarding role within a charity that is shaping a stronger future for farming communities.

To be successful as the Fundraiser (Trusts and Foundations), you will need:

• Experience of successful trust and foundation fundraising
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and compellingly
• Strong research, organisational and administrative skills, with close attention to detail
• A proactive, self-motivated approach and the ability to work both independently and as part of a team

If you would like to discuss this role with us, please email your CV to [email protected] or contact us quoting reference 2956HB

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs and are passionate about improving equality across the sector — you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to close the application period early.         

Background: 

Amna envisions a world where refugees have the power to shape their own futures, unbounded by the impact of trauma, conflict and displacement. We are a refugee-led organisation working to expand mental health support and community-led psychosocial services for communities affected by conflict and displacement, giving them the tools to heal, rebuild resilience, and rediscover joy and belonging.    

Our approach is simple and evidence-based, developed in partnership with refugees and psychosocial experts. We work globally to fund, train, and empower frontline organisations and humanitarian workers to deliver trauma and identity-informed care to those affected by displacement. By fostering safe spaces for healing and offering creative and cultural tools and practices, we aim to break the cycle of intergenerational trauma and create lasting change.    

Since 2016, Amna has directly supported over 76,000 individuals, including children, youth, and adults trained over 3,600 facilitators from 720 organisations across 23 countries to deliver trauma- and identity-informed care. Our programs have indirectly impacted the lives of over 2 million displaced people, helping them find strength and hope in the face of adversity.    

At Amna, we believe in the power of community, healing, and hope because every refugee deserves the chance to reclaim their future.    

Safeguarding: 

The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Child and Vulnerable Adult Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. 

Role purpose: 

The Programmes Officer is integral to advancing Amna’s mission by actively contributing to the planning, implementation and oversight of the organisation’s programmes and partnerships. The Programmes Officer will collaborate closely with the programmes team, playing a key role in coordinating activities, engaging with partner organisation's and different stakeholders, and ensuring adherence to timelines and objectives. The role holder will contribute to shaping and amplifying the positive change Amna seeks to achieve, by making a meaningful difference in the lives of those we serve.

The post reports to the Partnerships and Network Manager.

Responsibilities include: 

Programme and Partnership Coordination: 

• Coordinate internal and external meetings, workshops, and events, including scheduling, logistics, and follow-up.

• Liaise with Amna partner organisations, consultants, and contractors as required to ensure smooth communication and follow-up. 

• Support the tracking of programme and partnership progress by maintaining accurate records, capturing relevant data, and preparing timely reports.

• Draft reports and updates tailored to different audiences on Amna’s programmes and partnerships.

• Undertake short information gathering and research assignments as required. 

• Manage communication with GHN members, including session coordination, registration setup, and follow-up.

• Maintain and regularly update the GHN database and tracking systems.

• Identify and coordinate interpretation and translation needs, including liaison with service providers.

• Support delivery of online and in-person training, including preparation of materials and logistics.

• Ensure compliance with data protection regulations (e.g. UK GDPR) and organisational policies. 

• Support the coordination of Amna's due diligence working alongside the Finance Manager and Operations team. 

Admin, Logistics, Procurement:  

• In coordination with the Operations team to maintain files and reference systems and ensure they are regularly updated to ensure accuracy. 

• Support procurement processes, including sourcing quotations, preparing documentation, and tracking approvals.

• Manage travel arrangements for programmes and partners, including itineraries and related requirements.

• Coordinate vendors and service providers to ensure timely delivery of services.

• Support event logistics (venues, catering, training materials, interpretation).

• Maintain documentation, filing systems, and records to ensure accuracy and accessibility.

• Draft correspondence, prepare briefings and presentations, and take meeting minutes as required.

• Support forward planning, document preparation, and proofreading.

• Distribute and track feedback forms and maintain related records.

• Provide ad hoc operational support as required. 

  Qualifications and Experience: 

• Bachelor’s degree in a relevant field (e.g. Business Administration, International Development, Project Management, or similar). 

• Minimum of 3 years’ experience in project management, partnerships, or related roles, preferably within the charity sector. 

• Excellent IT proficiency, including Microsoft Office (Word, Excel, Outlook) and familiarity with document management systems (e.g. SharePoint). 

• Strong written and verbal communication skills in English, with the ability to convey information clearly and professionally across a range of stakeholders. 

• Strong planning and organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a structured manner. 

• High level of attention to detail, with a methodical and accurate approach to work. 

• Excellent time management skills and the ability to work under pressure to meet deadlines.

• Demonstrated ability to work independently, use initiative, and solve problems proactively. 

• Well-developed time management skills and strong organisational skills.

• Commitment to Amna’s mission and values.  

• Commitment to diversity and non-discrimination.  

• Right to work in the country of residency.

Skills and Behaviors:   

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Amna values.  

• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external stakeholders.  

• Maintains a positive and solution-oriented attitude, even under pressure. 

• Demonstrates initiative, professionalism, and a proactive approach to work. 

• Flexible approach and ability to adapt to change in a growing organization.  

• Strong organisational and coordination skills, with the ability to manage competing priorities. 

• Culturally sensitive, with the ability to work effectively across diverse contexts. 

Benefits 

See our wellbeing strategy through this link.  

Work Location and Environment 

This role is a fixed-term, part-time job opportunity, and open to applicants in the UK and MENA region.

Amna offers a hybrid working environment to its employees based in London allowing for a blend of remote and in-person work.  Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs. 

Remuneration Package 

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.  

In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team.

Commitment to Diversity, Equity, and Inclusion 

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.

As an equal opportunity employer, we do not discriminate on the basis of race, religion, colour, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.

Applications are strongly encouraged from people with lived experience as refugees or with second-generation experience. 

This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.

You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.

We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.

Growing Enterprise in the Community

• Build strong partnerships with local organisations and stakeholders
• Create a collaborative network that champions youth enterprise
• Raise awareness and position the hub as a go-to space for start-ups

Recruiting & Supporting Clients

• Lead outreach and recruit aspiring entrepreneurs
• Provide pre-start advice and guide business planning
• Manage applications, referrals and waiting lists

Delivering Business Support

• Offer ongoing mentoring and practical business advice
• Connect clients with local businesses, professionals and mentors
• Support employability and enterprise development pathways

Running the Hub

• Oversee day-to-day operations and facilities
• Host tours, meetings and events
• Ensure a welcoming, professional and inspiring environment

Reporting & Performance

• Monitor KPIs including occupancy and business success rates
• Maintain accurate records and reporting for trustees
• Manage rent processes and contribute to financial sustainability

Budget & Compliance

• Manage budgets and support fundraising activity
• Ensure Health & Safety standards are implemented and upheld

Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.

Due to educational commitments and a strategic review of our services, our Founding Director is stepping back from leading the organisation. This creates an exciting opportunity for a Managing Director to join a women-led movement shaped by lived experience.

Working closely with the Founder, Board, and team, you will take the lead in implementing our strategy, turning vision into action, and ensuring our work is sustainable, impactful, and ready to grow. You will play a central role in securing financial stability, strengthening income streams, and building a resilient organisation for the future.

We are looking for a proactive and experienced leader who can strengthen systems, processes, and team culture, while supporting and developing a small, dedicated team. This role is not just about leadership, but about working alongside others - someone who is human, approachable, and a genuine team player.

You will value collaboration and co-production and feel comfortable working in a culture rooted in trust, flexibility, and compassion. You will bring the confidence to represent the organisation externally, alongside the humility to listen, learn, and grow with the team.

This UK-based, remote role sits within a small, friendly organisation committed to reflection, learning, and continual improvement. You will help shape how we evolve, ensuring we deliver safe, high-quality, trauma-informed, and gender-sensitive support for women affected by their own or someone else's gambling addiction.

We are seeking someone who aligns with our values, understands the realities women face in a male-dominated space, and can lead with humanity and humility.

The Managing Director will be accountable for:

• Strategic direction
• Financial sustainability
• Safeguarding and risk oversight
• Commissioner relationships
• Organisational culture and values

Key Responsibilities

Strategic Leadership

• Lead development and delivery of the 3-year strategic plan.
• Ensure organisational growth aligns with mission and peer-led ethos.
• Identify opportunities for funding, partnerships and influence.
• Ensure services evolve in line with women’s needs and policy context.

Governance & Risk Oversight

• Maintain oversight of safeguarding and clinical governance.
• Ensure robust risk management and compliance systems are in place.
• Report quarterly to the Board on performance, finance and risk.
• Ensure Delegated Authority Framework is implemented effectively.
• Act as Deputy Designated Safeguarding Lead.

Financial Sustainability

• Accountable for organisational budget and reserves strategy.
• Oversee funding pipeline and income diversification.
• Negotiate and sign contracts within Board-approved limits.
• Ensure staffing model remains financially sustainable.

Leadership & Organisational Culture

• Lead and support staff team.
• Maintain trauma-informed, women-centred organisational culture.
• Ensure appropriate delegation and clear accountability.
• Protect staff wellbeing and prevent executive overload.

External Representation & Influence

• Represent the organisation with commissioners, funders and partners.
• Build relationships with VCSE organisations, OHID, NHSE, ICBs, Local Authorities and sector bodies.
• Position the organisation as a credible specialist provider.
• Support policy and influence activity at strategic level.

Board Relationship

• Work closely with the Chair
• Provide clear and transparent reporting.
• Support Board development and portfolio governance.
• Ensure Board receives timely information on risk and performance.

Person Specification

Essential Experience

• Senior leadership experience within VCSE, health or social care.
• Experience in women-specific services.
• Experience managing budgets and financial sustainability including evidence of successful fundraising and income diversification.
• Experience working with statutory commissioners.
• Experience overseeing safeguarding in complex services.
• Experience leading multi-disciplinary teams.

Desirable Experience

• Experience in addiction, gambling harm or mental health sectors.
• Experience within CIC or charity governance structures.
• Experience influencing policy or commissioning frameworks.
• Understanding and appreciation of lived experience communities and peer support spaces

Essential Skills

• Strategic thinking and planning
• Financial acumen
• Strong governance understanding
• Stakeholder diplomacy
• Ability to delegate effectively
• Crisis management capability
• Clear written and verbal communication

We kindly ask applicants to avoid submitting AI generated responses to encourage a real sense of who you are. 
 

Our operational days are Tuesday, Wednesday, Thursday. We operate flexibly but our regular team meetings are held on a Wednesday and this role is expected to be accessible for our staff within these days. 

Contract type

Permanent

Location

Whittington

Hours

37.5 hrs Full time, site based

Annual salary

D1 £31,168.36 to D3 £38,129.42

Review date

19/04/2026

The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance.

The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience.

The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience.

In summary, the Facilities & Patient Experience Manager is accountable for:

• Safe, compliant and well-coordinated Facilities Services.
• Regulatory readiness across environmental, equipment and hospitality functions.
• Positive patient and family environmental experience and subsequent feedback channels.
• Performance and development of Facilities Coordinators.
• Contract oversight and cost-effective service delivery.
• Continuous improvement across the Facilities function.

Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.

Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.

Qualifications

Essential

·Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate).

·Evidence of formal training in Infection Prevention & Control principles.

·GCSE (or equivalent) English and Maths.

Desirable

·IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification.

·Safeguarding Level 3 (or willingness to complete).

·Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5).

·Qualification or formal training in Quality Improvement methodologies.

·Contract management training.

·First Aid at Work

Knowledge and experience

Essential

·Proven experience managing operational service teams.

·Strong understanding of facilities management within a healthcare or regulated environment.

·Knowledge of CQC standards relating to safety, dignity and environment.

·Understanding of infection prevention, asset governance and stock control principles.

·Experience overseeing service contracts and performance monitoring.

·Awareness of safeguarding and public-space risk management.

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Highly people-oriented with strong interpersonal skills.

·Practical mindset - focuses on solutions rather than process for its own sake.

·Able to provide supportive but firm supervision to staff and volunteers.

·Comfortable having difficult conversations when standards are not met.

Personal Attributes

·Visible, hands-on leadership style.

·Strong emotional intelligence and ability to operate in sensitive environments.

·Calm and decisive under pressure.

·Ability to balance compassion with regulatory discipline.

·Strong accountability mindset.

·Confident in holding others to performance standards.

·Analytical thinker able to interpret feedback data and translate into action.

·Excellent communicator across clinical and corporate audience.

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.