Communications and policy officer jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
PINF is the first charity in the UK that exists to support high-quality journalism. We exist at the cutting edge of charity law and need an experienced charity professional to make sure we do things properly.
As Head of Operations & Governance, you will be responsible for overseeing the back-office operations of the charity. You will be a key point of contact for the team and support the Executive Director to ensure smooth, efficient and compliant operations.
You will be a senior member of the team, responsible for ensuring that PINF operates within its legal and regulatory framework, including in relation to charity, corporate, tax, employment and data protection regulations. The role involves liaising with the Chair, Board of Trustees, Executive Director, legal advisors and regulators to support best practice in financial management, governance, risk management and compliance.
Duties and responsibilities
-
Financial Management
-
Ensure consistent delivery and quality of finance operations, including transactions processing, which will involve managing a bookkeeping service.
-
Prepare and monitor annual budgets, management accounts and project budgets.
-
Lead on the financial aspects of fundraising, contract management, and funder reporting. Including managing restricted and unrestricted funding.
-
Oversee the process of preparing statutory accounts, including liaising with accountants and auditors.
-
Maintain internal controls and policies to protect assets, prevent fraud, and ensure business continuity.
-
Participate in the Finance & Fundraising Committee and support the Treasurer to plan and deliver meetings.
-
Prepare financial reports for board meetings and engage in board discussions.
-
Governance
-
Manage our annual governance cycle, working closely with the Chair, Treasurer and Executive Director to ensure legal compliance and to plan and prepare for Board meetings including taking appropriate minutes.
-
Manage the organisational risk framework including identifying emerging risks and working with the Executive Director to mitigate them.
-
Companies House and Charity Commission filings.
-
Develop and maintain a suite of policy to ensure PINF meets its obligations as a charity and an employer.
-
Play an active part in board discussion to support good decision making.
-
HR
-
Manage HR across the organisation; ensuring all HR processes and policies are fit for purpose, up to date and adhere to law, and are understood and implemented across the organisation.
-
Manage recruitment processes for all staff.
-
Manage the annual leave tracker.
-
Operations and administration
-
Ensure the smooth running of the organisation by leading operational planning and monitoring progress.
-
Lead on relationships and contracts with external suppliers and contractors.
-
Ensure PINF has appropriate insurance cover.
-
Occasional support with charitable activities (meetings, events, publications, etc.)
Requirements
-
A professional qualification in finance, management, law, or a related field and at least five years’ experience relevant to this role.
-
Deep understanding of good governance and best practice in the charity sector.
-
Understanding of relevant laws relating to employment, data protection and running a charity.
-
Sympathy to the aims and objectives of PINF.
-
Full professional proficiency in English.
-
Right to work in the UK.
Skills and attributes
-
Experience of managing charity finances and budgets (Essential). A related finance or accountancy qualification would be desirable.
-
Experience of managing operations in a comparable charity or business, with both strategic and day-to-day operational responsibilities.
-
Developing HR processes and policies and taking the lead in implementing these across an organisation.
-
Developing processes and procedures and making improvements for efficiency and impact.
-
Experience of working closely with trustees, non-executives or senior leadership teams.
-
Strong oral and written communications skills, including having the confidence to use your expertise to provide feedback and constructive challenge to senior leaders.
-
Excellent problem-solving and interpersonal skills.
-
Ability to work remotely and independently and to collaborate with others.
-
Enjoy being the key point of contact and support in a small, remote team.
-
Ability to stay on top of your workload by using relevant software (including Microsoft Office and finance software such as Xero), keeping accurate and up-to-date records, and prioritising between competing tasks.
Please apply using Charity Job. Once you click apply you will be prompted to upload your CV and answer an application question in up to 5000 characters: What do you see as the main challenges facing PINF as a small but ambitious charity, and how will you use your experience to address them as Head of Operations & Governance?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.
From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.
You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.
Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.
The client requests no contact from agencies or media sales.
Following a successful 12-year tenure by the current Chief Executive Officer, South Yorkshire Eating Disorders Association (SYEDA) is seeking a new leader to guide the organisation into its next exciting chapter.
Rooted in lived experience and developed over three decades, SYEDA is a leading regional charity offering support to individuals affected by eating disorders, along with their carers and the professionals who support them. The organisation has recently secured a major five-year contract, along with additional grant funding, to expand both its clinical services and early intervention work, including innovative programmes in schools and community settings.
This opportunity calls for a forward-thinking, emotionally intelligent, and strategic leader with the vision and capability to build on a strong foundation—enhancing reach, influence, and impact across the region.
As CEO, you will:
- Lead SYEDA’s strategy and vision, working closely with a committed Board and team
- Oversee the delivery of clinical and preventative services, ensuring high standards of care, access and innovation
- Support and develop the staff team (~20 people), embedding a culture of inclusion, learning, and wellbeing
- Drive income generation and ensure financial sustainability
- Represent SYEDA regionally and nationally.
About you:
You’re an experienced senior leader with proven experience in people management, strategy, and operational delivery. You understand the importance of good governance and inclusive leadership. Ideally, you’ve worked in or alongside the NHS or charity sector, and you bring passion for health/social care, EDI, and recovery.
Why join SYEDA?
· To become part of a specialist charity with a growing national profile, a financially stable, and with ambitious plans for future growth.
· To join and promote a warm, collaborative culture with a strong commitment strong commitment to incorporating lived experience at all levels of the organisation.
· For an opportunity to shape support for some of the most underrepresented individuals in the mental health field today.
The client requests no contact from agencies or media sales.
Governance and Business Administrator
Salary: (Banding Level 2) £27,185
Contract type: Permanent
Working hours: Full time (Part time hours could be considered)
Location: Taunton, Somerset with Opportunity for hybrid working
Somerset Wildlife Trust requires a talented Administrator to join the busy People, Culture & Resources Team.
This is a key post within the Trust communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.
The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.
As Business Administrator within the People, Culture and Resources (PCR) Team, the role will provide office support, answering telephone calls, emails, handling correspondence and maintaining records. The role will develop and maintain relationships with Trustees, external contacts and other stakeholders. Also, the role will implement techniques and processes to enhance productivity and efficiency.
Responsibility 1: Lead on providing expertise on a comprehensive governance service
- Acting as secretary to the Trusts Council, sub committees and Sales Board.
- Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
- Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
- Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
- Maintaining live files and records at Companies House.
- Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
- Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
- Fixing dates, orchestrate agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
- Organising and facilitating Trustee inductions.
- Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
- Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.
Responsibility 2: Provide a comprehensive administrative and clerical support to the People, Culture and Resources Team to support the smooth running of the office.
- Overseeing the PCR team administrative support functions.
- Handling communications: Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
- Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
- Maintaining office equipment: Operating and maintaining equipment such as photocopier and franking machine.
- Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
- Keeping track of inventory and ordering office supplies such as first aid equipment, coffee and tea and other items.
- Using spreadsheets for budget evidencing and monitoring purposes – (credit card transactions & Amazon purchasing).
Responsibility 3: Utilising your strong commitment to customer service, provide a first-class customer service for the organisation and its stakeholders, ensuring that every customer is completely satisfied with their customer experience
- Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with in an efficient manner.
- Answering customer queries, responding to questions from incoming correspondence.
- Resolving complaints by liaising with relevant teams to ensure customer satisfaction and ensure regular contact with both internal colleagues and external stakeholders.
- Keeping accurate records of customer interactions including a complaints log.
- Providing information to stakeholders to answer questions and queries.
- Escalating issues referring any complex issues to Heads or Team managers when necessary.
We offer fantastic benefits of working for the Somerset Wildlife Trust including:
- 7% employer pension contribution
- Life insurance
- Flexible and agile working
- Wellbeing support – Employee Assistance Program
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
- Staff social calendar and events
The opportunity to make a real and positive difference to nature, communities, and the climate
Closing date: Monday 12 May 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity. The Corporate Partnerships Officer will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care.
The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact over the next three years.
The ideal candidate will have strong corporate account management and communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to businesses and individuals, along with the ability to develop and grow lasting relationships with corporate partners. They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS.
What we offer:
-
Flexible and hybrid working to support work-life balance
-
Generous annual leave entitlement with additional leave for long service
-
Enhanced sick pay
-
Enhanced Maternity Pay
-
Free flu jabs
-
Cycle to work scheme
-
Charity events throughout the year
-
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
-
Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 18 May 2025.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an ambitious self-starter who wants to be a part of a team that is working to take the charity to its next level of growth and development. We are looking for someone to join the Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of our 5-year vision and charitable mission and objectives.
You will have a strong, successful track record of fundraising and/or other forms of income generating in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, corporate, major donors and other individuals. In addition, you should have a strong knowledge of marketing and communications principles and practice, digital marketing, and social media, and be confident in engaging audience sensitively with real-life stories to demonstrate impact and create a compelling case for support.
If you have the skills, experience, drive and enthusiasm to join this well-established and successful charity and help us grow, we would like to hear from you as soon as possible. FSW is based in Brighton and covers the whole of Sussex. For the first month the successful candidate would work from the central office but ultimately the role is hybrid with an expectation that while the Director will be in the office for at least two days a week, the remaining time can be worked remotely if desired.
Closing date for applications is the 30th of April with interviews in Brighton on Monday 12 May. FSW uses a “blind” recruitment process which means all application forms are anonymised so we focus on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process therefore we are unable to accept CVs.
“A strong family for every child in Sussex”. CDAFSW was set up to help those on the margins of society -those least able to support themselves.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Events Manager
Location:Hybrid. Home working with 40% of contracted hours at our office in Welwyn Garden City
Contract:Full-time; 37.5 hours per week
The Willow Major Events Team hosts a range of events to engage Willow’s key supporters. These range in large-scale events such as the Willow Ball and London Football Awards, to smaller more intimate events such as Golf and Shoot Days.
Job purpose
- This role will support the delivery of Willow’s programme of Major Events, as well as supporting third party events, ensuring that these promote and present Willow in a professional and compelling manner, maximising opportunities for donor cultivation, fundraising and maximising income generation.
- To work with the Events Manager on delivering events to an exceptional standard.
- To lead on auction procurement and fulfilment to maximise fundraising revenue.
Key responsibilities
Core Events
- To support the events strategy through delivery of high-quality events, designed to attract current and new supporters.
- To support the Events Fundraising Manager in ensuring that each event plan is actioned in a timely and efficient manner, as well as working with external suppliers, ensuring all suppliers work to agreed terms and conditions
- To assist in the research, development and planning of potential new event opportunities, ensuring that the events programme evolves in response to new fundraising requirements, opportunities and sector trends.
- With support from Event Manager, lead on events within the portfolio, working with key stakeholders and suppliers, ensuring delivery of a high-quality event.
Auction
- Lead on securing auction prizes for relevant events, developing relationships with key supporters and external businesses to secure exclusive and desirable auction items.
- Manage the auction fulfilment process, ensuring all auction winners are thanked post event and that lots are fulfilled in a timely manner.
- Oversee online auction platform, ensuring accurate listings, engaging descriptions and looking for ways to maximise income.
Event Supporter Stewardship
- Provide support on guest management, ensuring a smooth process for guests during the lead up to and on the day of the event.
- Build and maintain strong relationships with major donors, guests and stakeholders ensuring excellent stewardship and recognition
- To identify opportunities to engage or recruit new event supporters to existing or new events in the Willow calendar.
General
- To support the Events Manager with financial management of each event, supporting on areas such as: budgeting, planning, controlling and monitoring expenditure as appropriate and managing income against targets, KPI’s and provide regular revised projections as required.
- To maintain good practice in the use of database system (Raiser’s Edge), including the events module, ensuring that information is recorded accurately to allow for excellent supporter care, stewardship and accurate analysis of event performance.
- To keep up to date with current competitor activity, potential new opportunities for events and improved ways of managing and developing events.
- To keep up to date and comply with fundraising, data protection and other relevant legislation and codes of practice and good standards.
- To undertake any other tasks reasonably required.
Person Specification
Qualifications, Knowledge and Experience
Essential
- Proven experience of supporting on a number of events and delivering to budget and within tight timeframes.
- Can demonstrate effective implementation and management of work plans, projects and resources to ensure proactive completion of tasks.
- Proven experience of developing and managing budgets.
- Ability to work as part of a small, flexible and hardworking team.
- Delivering high quality supporter and donor care through ongoing contact and communication.
- Experience of working on administration within a fundraising, events or marketing environment.
Desirable
- Experience of working with senior stakeholders in order to meet income targets.
- Experience of working with celebrities.
- Experience of working with sponsors.
- Experience of working in the sports sector.
- Experience of working in the charity / fundraising sector.
Skills and Abilities
Essential
- Organised, pro-active self-starter, capable of taking initiative.
- Confident and articulate, able to build successful, mutually beneficial relationships with internal and external audiences.
- Strong ability to prioritise tasks under pressure and solve problems quickly and effectively.
- Ability to work on different projects simultaneously.
- Excellent written and verbal communicator, with exemplary grammar and spelling, who places high value on attention to detail.
- Good influencing and negotiation skills.
- Respect for and ability to maintain confidentiality at all times.
- Self-reliant and confident IT user including internet, email, design, databases, spreadsheets and MS Office.
Desirable
- Creative thinker, able to innovate to meet audience needs.
- Experience or knowledge of Raisers Edge database.
- Sports sector knowledge.
Other
Essential
- Positive, energetic and able to enthuse.
- Flexible and proactive problem solver.
- Takes personal responsibility for and remains focused on delivering results and achieving objectives, overcoming problems and frustrations.
- Genuine commitment to the work and services of Willow.
Desirable
- Empathy with the cause and knowledge of issues faced by young adults facing serious illness.
Special Conditions
Essential
- Able to work irregular (unsociable) hours and weekends where necessary.
- Own car and current driving license
General
We offer the following competitive benefits package:
- 25 days annual leave plus bank holidays
- Holiday purchase scheme
- Life Assurance and Group Pension Fund
- Season ticket loan
- Cycle to work scheme
- Flexible Working policy
- Employee discounts
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Job Title: Finance Officer
Job Description
Job purpose
You will be responsible for managing the financial transactions of the organisation. Working closely with the Finance Manager to ensure all financial systems are implemented effectively while ensuring data integrity and compliance with accounting standards. In addition, you will assist the Finance Manager in maintaining a functional and safe office environment in accordance with employment and health and safety laws.
Key duties:
Financial:
Accounts Payable
- Manage the day-to-day accounts payable activity to support the organisation's short-term obligations owed to its creditors or suppliers, including but not limited to:
- Utilise cloud-based software to manage supplier invoice activity.
- Dealing with external creditor and supplier queries.
- Assisting the Finance Manager with supplier contract renewals.
- Manage and reconcile expense activity across all business cards utilising cloud-based software where appropriate.
- Resolve accounting discrepancies.
Account Receivable
- Manage the day-to-day accounts receivable activity between the organisation and its clients, customers, and donors, including but not limited to:
- Process all incoming post and utilise the CRM database to record any fundraising income.
- Ensure cheques are deposited weekly in accordance with finance policy and procedures.
- Ensure accurate billing for goods or services, not including those related to healthcare.
- Reconcile incoming payments against all invoices.
Month End and Period End
- Assist the Finance Manager in the preparation of accurate monthly, quarterly, and yearly accounts by performing activities including but not limited to:
- Auditing and correcting where necessary the accounting allocation of transactional detail in accounting software.
- Monitor and audit aged debtors and creditors- correcting errors, reconciling unallocated payments, and chasing missing invoices where needed.
- Utilise the CRM database to calculate and submit the monthly gift aid return and perform the journal entry into accounting software.
Payroll Administration
- Collate salary transactional data from payroll reports, update payroll apportionment sheet and prepare journal for entry into accounting software.
Participate in Finance Audits
- Maintain records at a level which meets the needs of external auditors. Assist the Finance Manager in the preparation of document evidence and be on hand to assist during the field week section of the external audit.
Office Duties
- Assist the Finance Manager in various office duties including but not limited to:
- Monitoring office supply levels and replenish where necessary.
- Maintaining the organisation's small asset register.
Other duties
- To maintain a high level of confidentiality at all times throughout all duties and responsibilities
- Attend and contribute constructively to meetings as required.
- Positively promote the work and activities of Action for M.E. at all times.
- Keep up-to-date with best practice and comply with relevant legislation and regulatory requirements, working within the organisation’s policies and procedures and ensure that good practice is observed.
- Undertake any other reasonable activity in line with the responsibilities of the post as requested by the Finance Manager, Chief Executive or any other member of the Senior Leadership Team.
Person specification
Qualifications
- Relevant qualifications or demonstrable experience relevant to the job role
Experience and Knowledge
- Experience in finance administration.
- Working knowledge of data protection requirements relevant to the role
- Track record of delivering results and team support
- Demonstrable administrative skills with attention to detail
- Knowledge of accounting principles (desirable)
- Experience of working with Sage (desirable)
- Experience of using databases (preferably Raiser’s Edge; desirable)
Skills and Behaviours
- Accuracy, numeracy and an attention to detail
- Excellent communication skills with people from a range of backgrounds at all levels in an organisation including good telephone manner
- Ability to learn on the job
- Able to work methodically, managing and prioritising a varied workload
- Ability to use own initiative and work well in a team
- Ability to use own initiative, work independently and to work well in a team
- Flexible and adaptable approach
- Strong MS Office skills including the ability to use Word, Excel, databases and web-related programmes and software
Attitudes
- Perseverance
- Enthusiasm
- Integrity
- Openness
- Compassionate
- Courageous
- Resilient
Key Competencies
- Effective communicator
- Collaborative
- Values-based approach
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
Turn2us and its partners have secured £1.5 million from The National Lottery Community Fund to deliver an ambitious and innovative new programme that will support charities in England and Scotland to empower diverse and marginalised communities to respond to climate change and to get their voices heard in environmental policy and media debates.It will focus on Disabled people, those facing financial insecurity and people from ethnic minority communities. These voices are often the least heard from in national and local debates on our environment. This new work aims to change that.
As part of this programme, The National Lottery Community Fund have funded the creation of an Engagement Manager post at Turn2us to work with those facing financial insecurity. The Engagement Manager employed by Turn2us will deliver activity with smaller charities and grassroots organisations supporting those facing financial insecurity that:
- Increases awareness of the impact of environmental change and related policy on different communities
- Listens to people in these communities to find out what actions they want charities and local government to take
- Develops shared local environmental policy priorities and empowers these organisations to advocate directly to local and national policy makers
- Identifies actions that these organisations can take to support communities to respond to climate change, and helps organisations to implement them
- Identifies people with lived experience to receive hands on training in order to act as diverse champions to media and policy makers
They will work closely with Community Engagement Managers employed by Disability Rights UK, and Race Equality Foundation, focussed on reaching organisations supporting Disabled people and people from ethnic minority communities.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Closing date: 06/05/2025, 23:59
Interview date: w/c 19/05/25
This is an opportunity to take on a new leadership position in a unique educational charity. As part of our succession planning, Number Champions is recruiting a CEO to take on all management of the charity and to help the board define and deliver its strategy. This will be our most senior staff position.
Background - Number Champions
We train volunteers to use games and other creative activities in primary schools in one-to-one sessions with children to help them gain confidence and skills in maths. This support helps put children on track to achieve their full potential in a world where numeracy is a vital building block. Over half the children we support are from disadvantaged backgrounds, which is where the need is greatest.
Founded in 2018, we have already helped over 1,500 children. We now have 115 volunteers running weekly sessions. This year they are helping 334 children in 38 partner schools across London, and we plan to continue to grow organically every year to support more children.
Our vision is not just that we grow in scale, but that through our example other organisations copy our model, and that eventually all primary school children will have access to volunteer support in maths.
CEO role
The CEO will be a new permanent role, reporting to our founder Chair and to the board of trustees. You will take on all aspects of managing our award-winning charity and drive the board process of setting and delivering strategy. This will include financial management of the charity and involvement in fundraising. This is in the context of our succession plan, whereby our Chair will hand over the executive responsibilities which he currently exercises on a pro bono basis. This is to allow us to recruit a new Chair within two years.
You will line manage the Head of Operations - our current senior employee, who manages our other two staff. The role will be part time for the equivalent of 3 days a week.
Location
You will work mainly remotely, although you will be expected to attend periodic meetings in London. We therefore require candidates to live within commuting distance of Central London, giving maximum flexibility for both the employee and the charity.
Person specification
Candidates must be able to show previous success as a member of the Senior Leadership Team of a charity. You should be a collaborative worker able to build productive working relationships with people throughout the charity and beyond. As continuing our growth is a strategic goal, we need you to have experience in marketing.
We have a high-performing staff team, and a key requirement is that you are able to continue to develop the team. You therefore need the interpersonal skills to keep the existing staff motivated, productive, and appreciated. You will also require the confidence to implement changes you identify as important. As you will take over all the executive responsibilities of the charity’s founder Chair, you will also need the sensitivity to navigate any resultant issues.
The full role and person specification is attached to this advertisement.
If you believe you are a good candidate but you do not meet the exact requirements we have set, please do apply explaining why you are well qualified.
Potential
There is huge potential for you to develop the charity to support many more children while maintaining or improving quality of delivery. You will also have the opportunity to identify and achieve additional strategic goals.
In parallel, you will be able to progress your own career in an organisation with a positive culture, whose trustees, staff, and volunteers are passionate about improving children’s educational and life chances.
We hope that you will be motivated to apply to our role.
Please send your CV plus a covering letter explaining why our role is right for you and you are the right candidate for it.
We support primary school children in numeracy to help them achieve their educational and life potential.
The client requests no contact from agencies or media sales.
Community Engagement and Fundraising Officer
Location: Runnymede & Woking (Hybrid working possible)
Salary: £28,000–£30,000 FTE
Hours: Part-time: 16–18 hours per week (can be term-time only if preferred)
Contract: 12 months, with extension subject to funding
Home-Start is a voluntary organisation offering practical and emotional help and support to vulnerable families. We support families in their own homes and in groups through a team of trained volunteers and professional staff.
Are you a people-person with a passion for community fundraising and volunteer engagement? Do you want to make a real difference to local families?
Home-Start Runnymede & Woking is looking for a proactive and creative Community Engagement and Fundraising Officer to lead on income generation and grow our amazing network of volunteers.
In this varied and rewarding role, you’ll:
• Plan and deliver community fundraising events and campaigns
• Develop partnerships with local businesses and supporters
• Recruit, train and retain volunteers who support families in need
• Promote our work across social media, print, and local networks
We’re seeking someone with demonstrable experience of community fundraising, strong relationship-building skills, and a collaborative approach. You’ll be confident working independently, managing multiple priorities, and using digital tools to promote our work.
This is a flexible, part-time role with opportunities for occasional home working and a supportive team culture.
If you're passionate about strengthening families and building community, we’d love to hear from you!
Application deadline: 20th May 2025, at 9am
TO APPLY:
Please click the 'How to Apply' button for further details.
Home-Start is committed to equality of opportunity and diversity. Home-Start Runnymede & Woking is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.
No agencies please.
This is a terrific opportunity to take a lead grants and community role in a young organisation that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent grants and community manager.
H&F Giving is now poised for accelerated growth, and we have ambitious plans to significantly grow our work across the borough in the coming years. Key activities in the short term will include the management and delivery of grants administration and monitoring for a range of funds at H&F Giving including the planned launch of a new fund later this year.
You will also network in the community supporting our community partners and play a key role in developing our impact reporting and helping communicate the impact of our community partners to support our communications, fundraising and partnerships work, and raise the profile of our community partners.
Key responsibilities
· To be the lead Grants & Community Manager at H&F Giving and be well networked within the borough, developing our community stakeholders network and managing a range of key grant management projects to build a strong and connected community
· To be responsible for all grant administration and grant processes from end-to-end from opening grant programmes, reviewing/assessing processes and panel management to decisions made and reporting and evaluation
· To produce impact reports on grant rounds and gather stories from community partners to help drive H&F Giving’s communications, fundraising and partnerships work, and raise the profile of our community partners
Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you.
H&F Giving is the go-to organisation for funders and donors to understand and meet the needs of local people.


The client requests no contact from agencies or media sales.
Hours: Full time, 37.5 hours per week
Location:Home-based with frequent travel to projects across Newcastle, Gateshead, Sunderland, Middlesbrough and Hartlepool
Contract:Permanent
Do you want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.
You will manage local relationships with supermarkets, volunteer recruitment channels and venues to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will have experience of programme planning and delivery, and working with volunteers. You will be experienced in building relationships with a range of stakeholders, and be passionate about food and cooking.
There will be frequent travel to our projects in the North East, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Wednesday 30 April 2025.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
This is a new role working across Battersea’s Income Generation department, in particular Philanthropy, Partnerships and Commercial (PP&C), to help drive income growth and maintain strong funder relationships.
As part of this role, you will work primarily on information gathering and management, and the creation of inspiring cases for support, funding propositions and impact reports. You will keep fundraisers informed of updates and progress in key projects and areas of work, supporting funder meetings by providing up to date information. You will also help us explore more creative ways of delivering cases for support, funding propositions and impact reports, so that we stand out from other organisations.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 30th April 2025
Interview date(s): w/c 12th May 2025
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.