Communications And Marketing Manager Jobs
This is a key role within the RSA, responsible for developing and leading strategies to grow the number and value of our partnerships and engagements, our reach, reputation and impact, and our member community.
You will work closely with colleagues, volunteers and trustees to foster relationships, partnerships and collaborations with individuals, networks and organisations across the regional and urban research, practice and policy sectors, in line with the Association’s objectives, priorities and values.
Identifying and cultivating business development and income generation opportunities, your work will make a demonstrable contribution to the sustainable financial growth of the Association.
About the RSA
The RSA is a world-renowned learned society and UK-registered charity, which promotes regional and urban research, development and policy. We support the global community for regional researchers, practitioners and policymakers by publishing specialist journals and books and running conferences, events and networks for our members.
We are an equal opportunities employer and offer our staff flexible arrangements for combining working from home with work based at our offices located at the University of Sussex campus (Falmer, Brighton). Our offices are situated on campus at the University of Sussex, in the beautiful South Downs. We are easily accessible by public transport, have dedicated cycle routes from Brighton and Lewes.
Our benefits include:
· 25 days holiday plus Bank Holidays (pro rata)
· Workplace pension scheme available.
· Superb on-site facilities including café, library, relaxation facilities.
· Discount on campus sports/gym membership.
· Cycle to work scheme
If you are looking to work for a charity focused on making a genuine impact on regional and urban development, we would love to hear from you.
The client requests no contact from agencies or media sales.
An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive. At an exciting time of growth for our charity, we are looking for two enthusiastic and dedicated leaders to manage programmes and daily operations at either our existing Hill House Farm or our newly opening 7th farm at Lower Shockerwick, set in adjacent beautiful woodlands and parkland, supporting the creation of our new ‘Bath hub’. You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit.
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.
Known within the organisation as ‘Team Leader’
More about the role: As Team Leader, you will manage the delivery team at either Hill House or Lower Shockerwick farms, working alongside the Head of Hub to lead an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team.
You will participate in all aspects of farm life—leading walks, guiding young people through activities like gardening and crafts, and creating meaningful connections during shared meals and evening programmes. You will also serve as the main contact for a set of partner schools, building strong and supportive relationships.
About you: We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience working in a social work, therapeutic, or educational setting. Prior management experience is preferred, showing your ability to support and motivate teams effectively and you will bring exceptional communication, teamwork, and organisational skills to the role.
You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
How to Apply: Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Associate Director Membership and Engagement
Circa £70,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week
Permanent
The Associate Director of Membership and Engagement is a significant role with responsibility for ensuring that the College has a strong, modern approach to its membership engagement, brand and marketing activities as well as promoting compelling and innovative online and offline content.
As Associate Director of Membership and Engagement, you will lead and develop the College’s membership engagement strategy and lead on communications planning, as well as managing the Membership Team, Creative, Content and Marketing Team and Events Team.
With the Heads and their teams driving delivery, you will be responsible for overseeing coherent delivery of these functions as well as leading on the College-wide strategy.
Responsible for driving the creation and continuous improvement of the member value proposition through effective partnerships with divisions across the College, key partners and most critically our members, you will lead the delivery of our digital first approach to communications activity, taking best advantage of multimedia channels of communications.
Reporting to the Executive Director of Membership, Policy & External Affairs, and deputising when necessary, you will foster cross-functional collaboration, working with other divisions to align our communications and engagement activity. You will also take responsibility for our membership and annual conference income, identifying opportunities for growth to maximise influence and impact.
This is a fast-paced, busy and exciting role that will see you juggling reputational risk, working closely with the Executive Director and wider Extended Leadership Team and Senior Leadership Team. You will find opportunities to further awareness and understanding of the College’s work.
Educated to degree level or with equivalent professional experience, you should have a background in membership operations or of delivering membership services and events and have an excellent grasp of what it takes to run effective, high-profile member engagement activities.
You will be skilled at leading multi-disciplinary teams and be a big-picture thinker who is excellent at making things happen at pace in a complex organisation. A natural creative with outstanding communications instincts, you should have proven knowledge and experience of developing and delivering high-impact, highly integrated communications and campaigns.
With a successful track record of directing the development of an organisation's digital presence including use of digital tools and search engine optimisation, and continuous feedback tools, you will also have the planning and organisational skills to formulate long-term strategic plans to benefit the College-wide strategy.
Excellent liaison and consultation skills and the ability to persuade at a senior level as well as experience of public speaking are essential. Membership of an appropriate professional body – e.g. CIM, would be desirable.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 23 January 2025.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.
The client requests no contact from agencies or media sales.
Are you passionate about creating enriching student experiences and fostering opportunities for growth and connection? If so, this role could be the perfect fit for you!
As the Opportunities & Development Manager, you will lead a team in designing and delivering an inclusive, innovative programme of extracurricular activities. From overseeing sports and societies to managing volunteering initiatives, your work will empower students and student leaders to forge meaningful connections, develop essential skills, and thrive personally and professionally.
You will be an inspiring and experienced leader with a track record of fostering strong, collaborative relationships and achieving impactful results. You will bring exceptional skills in organisational planning, financial and risk management, ensuring that initiatives are effectively designed, executed, and sustained.
If you’re ready to make a meaningful impact on students’ lives and help shape their futures, we’d love to hear from you.
Empowering students to make positive change for themselves, their peers, their University and society through active participation
The client requests no contact from agencies or media sales.
About Results
Results’ mission is to create the public and political will to end poverty, by enabling people to exercise their personal and political power for change.
Results is a movement of passionate, committed people. Together as staff and grassroots activists, we use our voices to influence political decisions that will bring an end to poverty. Our advocacy is built on global solidarity, partnership and shared empowerment. This is crucial to challenging the racist, colonial and oppressive narratives that have underpinned development and that help to both create and maintain poverty. We prioritise specific issues on which we can have the most influence to achieve progress, including health, nutrition and education.
Supported by our Campaigns Team, within which this role sits, our network of grassroots campaign groups and individual volunteers across the UK regularly take advocacy actions on specific issues on which we seek to make lasting change. Our aims are to mobilise resources, change policies, and create the public and political will to bring about the end of poverty.
About the role
As Campaigns and Communications Officer, you will play a key role in building the profile of Results UK, and using communications to support the development of successful campaigning activities for our grassroots advocates. You will have at least a year’s experience within the broad field of campaigning and communications, excellent written English, awareness of how written and visual communications can support organisational values, and experience of managing digital communications. This role will work across issue areas and contribute to advocacy through effective public messaging via our website, social media and publications.
This role is available 5 days per week on a permanent basis and will provide good opportunities for further developing your communications, campaigning and advocacy skills; gaining a deep understanding of international development issues; and experience of using communications to support the achievement of advocacy goals. We are looking for candidates with a keen interest in and passion for international development and for overcoming poverty, inequality and oppression.
Key responsibilities
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Support the development and delivery of our monthly cycle of grassroots campaigns through effective communications, including regular emails, campaign materials and conference calls.
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Work closely with colleagues in the Parliamentary Advocacy and Policy Advocacy Teams to plan campaigns and communications activities in line with our advocacy strategies.
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Work with the Head of Campaigns and other staff to support the delivery of events such as the annual Results National Conference and other advocacy and training events.
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Lead on the development, delivery and monitoring of Results’ social media engagement, and manage our day-to-day social media outputs to ensure a strong contribution to our advocacy messages.
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Manage and monitor the Results website and create content, including action materials, social media assets, campaign newsletters and fundraising content.
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Coordinate the design and production of Results publications to ensure quality control and a consistent house style in line with branding guidelines, including commissioning consultants where appropriate.
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Support colleagues, including by running training sessions and communications advice on best practice, to ensure that Results communications reflect our values, give voice to the experiences of people living with poverty and inequality, and promote our work to end injustice, exclusion and oppression.
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Represent Results in various public coalitions and platforms as agreed with the Head of Campaigns.
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As necessary, coordinate production of press releases and deal with media enquiries, supporting the briefing of spokespeople as appropriate.
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Contribute to the effective monitoring and evaluation of our campaigns and communications work in support of grant management and reporting.
Person specification
Essential criteria
Skills and Experience
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At least 1 year’s proven experience helping deliver successful public campaigns through effective communications approaches.
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Experience using social media, marketing and conferencing platforms to deliver campaigns and communications objectives.
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Experience developing digital content including social media assets.
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Excellent English language and copy-editing skills with the ability to produce content for a range of audiences.
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Strong collaborative skills, with an ability to work with people across a wide range of functions and perspectives.
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Experience of managing projects and managing set budgets.
Personal attributes
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A passion for elevating the voices of people affected by poverty issues and for opposing injustice and oppression, and a commitment to equality, diversity and inclusion.
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An understanding of how to engage diverse audiences in advocacy.
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Good understanding of international development issues and the UK international development campaigning landscape.
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Proactive and organised, with a high level of attention to detail and the ability to balance multiple priorities and to set and work to competing deadlines.
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A good team worker who enjoys supporting others and working together for common objectives.
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Enjoys supporting campaigners and volunteers.
Desirable criteria
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Experience of media work.
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Experience of producing visual content and managing designers.
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Experience of representing organisations and working in coalitions.
Equality, Diversity and Inclusion
At Results UK, we believe that equality, diversity and inclusion should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful.
We are aware of the under-representation of certain groups and communities in our sector. These include – but are certainly not limited to – people of colour, people living with disabilities, refugees and people from lower socio-economic backgrounds. We want to change this and are committed to playing our part. As a committed equal-opportunities employer, we actively welcome applications from people from a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation.
Terms and Conditions
Starting date
The position is available immediately.
Salary
This role is graded at Results Professional Level 2 with a salary of £32,142 per annum.
Hours of work
This is a full-time post with a working week of 35 hours (excluding breaks). These hours will be worked as agreed with the line manager but some flexibility may be required. There is no paid overtime, but Results UK has a TOIL policy for all staff.
Line manager
The line manager for this role is the Head of Campaigns.
Annual leave
25 days pro rata per annum, plus bank holidays, increasing by one day per year of service to a maximum of 30 days.
Length of contract
This is a full-time permanent position.
Notice period and probationary period
The employee will have a probationary period of three months: during this time the notice period is one week. After the probation period: 6 weeks.
Other Benefits
Staff joining Results UK are automatically enrolled in our company pension scheme unless choosing to opt-out. A legally mandated minimum employee contribution applies, and all employee contributions to pension are matched 1:1 by Results up to a maximum of 5% of gross salary. Staff may receive a tax-efficient loan for the purchase of a bicycle, through which the final price of the cycle is lower than on the market. Staff may receive a loan for the purchase of a travel season ticket.
Location
The post is based at Results UKs’ office at The Chandlery, Unit 702, 50 Westminster Bridge Road, London SE1 7QY.
Currently, most Results UK staff are combining working from home with coming into the office 2 days a week. This is open to negotiation.
Travel
The post holder must be able and willing to travel occasionally within the UK.
Full personnel policies are available on request.
All candidates must have the right to live and work in the UK. If you are made an offer of employment, this will be subject to verifying that you are eligible to work in the UK before you start work, as per UK Government guidelines.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are:
Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.
About the role:
We are looking for a highly experienced and skilled project manager (with sales and engagement experience for the FT role) who will help create, execute and evaluate multi project plans and engagement strategies whilst continuously assessing impact and ROI. You will be a driven project manager with a business mind that has a passion for excellence and delivering high quality outputs that show impact. From planning with the Training Manager to developing and delivering project plans with the Head of Training, Training team, SMT and external partners, you will thrive on the smooth running of our training operations. There is also a focus on engagement and sales to fill our courses for the full-time role, with the support and direction of our Head of Marketing and Communications. You will be someone who loves to exceed targets and sales with outreach activities.
Please reflect that while this is a highly rewarding role with significant real world impact, grit and resilience is required due to the demands of remote working, the subject matter, fast paced and flexible multi-tasking, and the need for a highly goal and results oriented approach.
Main Duties and Responsibilities:
· To project manage all our training and services with effective and clear planning, delivery, evaluation and reporting
· Manage contract development, communications, budget planning, timelines and reporting to clients and SMT
· Identify, nurture, and grow client relationships
· Negotiate and influence showing diplomacy, whilst maintaining a firm stance that projects are delivered within our resources and in time
· Work successfully in partnership with a range of internal and external staff and other stakeholders
· Report on progress of each project ensuring filling all training courses places, including doing engagement activity to fill places against set targets and KPIs.
· Work with the Head of Finance to ensure we set realistic targets, budgets and ensure we analyse income performance
· Work closely with the Training Manager and Head of Training, SMT and wider training team to implement the training strategy and action plans to drive forward and grow our training
· Develop action plans with Head of Marketing and Communications for each course and then implement these operationally to drive engagement, increase visibility, sales and income to improve our course sales
· Working with the Training Manager to ensure quality assurance across our courses including proofreading documents and overseeing our training Powerpoints
· To analyse training evaluation data to identify any risks (such as courses not being filled)
· Make recommendations for efficiencies and improve the client experience from initial contact to feedback
· To have oversight of and refinement of our systems and processes such as Salesforce and communications
· Ensure that all training activities adhere to relevant health and safety regulations, safeguarding, suicide prevention and ethical guidelines
· Do any duties to support the Training Manager.
To be successful and thrive in this role, you must be confident, flexible, have pride in your attention to detail, be extremely organised, meet deadlines and be driven to exceed targets. You will need to be a clear and concise communicator as you will be reporting and collaborating with a wide range of audiences. You will need to be self-motivated and work comfortably on your own and enjoy working in a team. You will enjoy working operationally as well as having a strategic approach to your work.
For this role, you will need:
· Evidence of leading and implementation of successful project plans to deadlines and within budgets
· Evidence of operational, financial and business planning and the financial acumen to set and monitor budgets
· Experience of building excellent client relationships including the public and people at a high level within organisations
· Great negotiation and diplomacy skills whilst having the confidence to ensure your projects are delivered to plan
· To be an excellent verbal and written communicator and experience of adapting your communications to different clients
· To be a confident negotiator and clear presenter
· Proven track record of increasing sales and/ or income through effective engagement
· To have a positive “can-do” attitude and enjoy adapting to different tasks and challenges
· The ability to work independently and in a team
· Willingness to learn and grow from the support and direction from the Training Manager
· Represent Grassroots Suicide Prevention on external groups and promote our services and expertise.
· Experience of Eventbrite Microsoft Office Excel, Office, and Outlook, CRM systems (such as Salesforce), Eventbrite, SurveyMonkey, Mailchimp etc
· Understand the importance of consistent branding and key messages
· A genuine passion for the Grassroots Suicide Prevention’s mission and values.
Bonus points for:
· Project management with a teaching and learning background
· Experience of working in Health and Social Care/ Mental Health or suicide prevention
· Experience of sales, particularly of training courses
· Experience of design and accessibility in communications
Why Suicide Prevention
GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
- Hybrid/Flexible working – we offer our team a split of home and office working, or fully remote working in some cases.
- Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
- Learning and development opportunities
- A creative, friendly and collaborative culture.
The client requests no contact from agencies or media sales.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
Individual Giving is a major contributor to net income at the Macular Society. We have ambitious targets over the following five years and plan to grow our fundraising programme to ensure we meet the needs of our members and donors. The Individual Giving Marketing Manager will lead on recruiting and developing new supporters to deliver long term income to help Beat Macular Disease.
If you have experience of implementing a variety of direct marketing campaigns across multiple channels and audiences and can inspire members of public to support the fight against macular disease, then we would love to hear from you.
In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC-UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
EXTERNAL RELATIONS
The External Relations (ER) unit is comprised of four complementary functions: Private fundraising, Mobilization & Marketing, Policy & Advocacy and Operations & Analytics. To enable IRC to deliver our Strategy100 commitments, the ER unit established a bold new approach that enhances our ability to raise diverse and flexible funding aligned with IRC’s top priorities, while raising our profile and influence. The ER unit is international, with colleagues in more than 10 offices globally.
The Purpose of the Role
As Director of Communications, UK, you lead IRC UK’s core communications strategy with the objectives of growing our profile, influencing policy, driving income, and protecting our reputation. This is done by taking a strategic approach to generating effective messaging for cross-team use, creatively collaborating to produce cut-through external products across media and digital channels, and generating top tier media coverage in collaboration with communications, advocacy and fundraising colleagues globally. In this role you will be expected to use expert judgment to manage IRC UK’s reputation, as well as ensure media and digital outputs protect beneficiaries, staff and programming from harm.
The Director will report to the UK Executive Director and the Senior Director of Global Public Affairs. The Director will collaborate closely with the Senior Director for Digital Engagement, UK Advocacy Director, and the Director of UK Mass Markets to meet the organization’s strategic objectives surrounding profile, income and influence.
Scope and Authority
Authority:
· The role holder sets strategic direction for UK communications, with a focus on earned media, public advocacy and organic digital.
· The role oversees the UK comms operational budget, with access to the Global External Relations budget.
· The role has the authority to brief journalists with agreed messaging and act as spokesperson for the organisation.
· The Director will line manage the communications team and other positions when required.
· The role is a key member of the UK Senior Management Team, with collective responsibility for the leadership, culture and efficacy of IRC UK.
Key Working Relationships
· Reports to the UK Executive Director and Senior Director Global Public Affairs & Communications.
· Close collaboration with External Relations staff in the UK, US and globally, including Advocacy and Influence, Mass Markets, Fundraising, Awards Management, Digital Engagement, Entertainment Relations, Creative Studio, and Experiential Marketing.
· Works closely with key country directors, country programme staff and technical unit colleagues.
· Supports policy staff in the IRC President’s Office on key UK messages and policy initiatives involving the IRC President.
· Works closely with counterparts in NGOs and donors particularly FCDO and the DEC.
KEY ACCOUNTABILITIES
Strategic Direction
· Raise IRC UK's profile, income, influence and brand in the UK market by developing and delivering a 360 comprehensive communications strategy that reaches target audiences, attracts new supporters, and connects supporters with IRC clients.
· Partner with global external relations leadership to set Key Performance Indicators for achieving the strategy, and drive and monitor progress towards them with the support of your team.
· Contribute to the development and delivery of the UK Strategic Plan.
Team Management & Stakeholder engagement
· Manage a team of communications professionals, setting objectives, portfolio scope, and partnering on professional development opportunities
· Drive creative insights and strategic thinking within the UK comms team and influence / maximize policy, advocacy and fundraising outputs and results
· Lead strategic communications planning to maximize opportunities of partnering with income and influence objectives and outputs
· Ensure the UK Communications Team are clear on systems, processes and organization to drive efficiency and team productivity
· Review team performance quarterly and present on results to global stakeholders
· As a member of the UK Senior Management Team (UK SMT) support the UK Executive Director in the creation and delivery of IRC UK strategies and priorities, foster cohesion and collaboration among UK based departments, representing the needs and objectives of the team in the UK SMT and UK office.
Execution: Driving IRC profile, influence and income; and protecting the reputation of the IRC
· Work alongside global communications colleagues, Policy & Advocacy colleagues and UK Fundraisers to develop appropriate messaging on key proactive and reactive issue areas across the scope of IRC’s work.
· Plan and identify key moments of opportunity for IRC UK Communications according to internal and external landscape and timetables.
· Ensure pro/reactive message accuracy and cut through calls to action that engage audiences for proactive campaigns and news cycle opportunities.
· Develop, commission and drive creative cut-through tactics and products, from revealing IRC research and analysis to emergency media briefings.
· Secure top tier media coverage of IRC’s work, solutions and innovation, balancing mentions with long-form/features and profiles.
· Influence and shape key media narratives around priority IRC UK policy issues.
· Oversee strategic media opportunities by commissioning, writing, editing and disseminating messaging for multi-channel use, press-releases, op-eds, statements and other content to secure coverage of the IRC in the UK across print, broadcast and online media.
· Work with global communications colleagues and country office staff to create strong, persuasive and impactful outputs, and to arrange interviews and media visits to frontline work.
· Act as a spokesperson for the organization in the media as needed.
· Liaise closely with Fundraising teams to collaborate on timely messaging, client-centered storytelling, digital outputs, and media coverage to bring in donations to the IRC during emergencies and other fundraising appeals.
· Manage the communications component and IRC UK’s relationship with the DEC and lead communications on DEC appeals.
· Use expert judgment to ensure the IRC is protected in the media and to develop and enact strategies to protect IRC’s reputation, as well as ensure media outputs protect beneficiaries, staff and programming from harm.
· Ensure coordinated and topical messaging across media outreach and digital channels.
· Establish close relationships with press counterparts within statutory donor organizations that lead to opportunities to promote IRC in the media.
· Leverage IRC’s President and CEO, and UK Executive Director to grow our profile in the UK, through proposing and implementing op-eds, interviews and other media activities.
· Support, prepare and coach staff, spokespeople and board members for media interviews and visits; and provide guidance across the organisation to dealing with media.
· Build expertise on current and potential issues in the humanitarian NGO arena via research and monitoring of national media and competitors and in liaison with global colleagues
· Work with the global media colleagues to ensure that IRC has a system for managing media enquiries at all times, as needed.
· Responsible for reporting to the IRCUK board, subcommittees and Executive Director on press activity, trends and upcoming opportunities.
PERSON SPECIFICATION
Essential
Experience
· Track record in creating, driving and evaluating a 360-degree communications strategy that focuses on media, digital and enabling income.
· Experience leading and managing media and digital teams.
· Experience navigating and influencing within large matrixed organizations.
· Extensive experience of developing key messages and implementing media strategies with an international, and ideally humanitarian, or development focus.
· Experience of conducting media relations and communications opportunities in developing countries and sensitive contexts.
· Experience of organising international media visits to projects in order to facilitate reporting on key issues.
· Substantial experience responding to reputational threats.
· Experience leading a digital communications team that delivers breakthrough digital content, client-centered storytelling and brings in new supporters.
· Experience/knowledge of tools for monitoring media coverage and digital results.
· Experience of dealing with media enquiries into crisis and sensitive issues.
· Experience of acting as a spokesperson for an organisation.
Skills and Knowledge
· Creative thinker who can identify opportunities and collaborate internally to produce external products that cut through media and digital and meet strategic IRC UK objectives.
· Strong communication and interpersonal skills: ability to communicate effectively with colleagues both in the UK and overseas and manage working relationships diplomatically.
· Excellent eye to detail and commitment to high speed and high quality writing and editing
· Strong organisational and time management skills: ability to prioritise team’s work, and multi-task in a fast-paced work setting.
· Good contacts with key UK journalists and media outlets, and knowledge and ability to develop relationships quickly.
· Excellent writing, editing and proofreading skills; adept at writing clean, engaging, jargon-free copy for a range of channels.
· Ability to represent IRC-UK and the wider IRC professionally and appropriately at all times.
· Knowledge/interest in international affairs, particularly of conflict and humanitarian crises and issues.
· Knowledge of key political debates in the UK around international development and aid.
· Flexibility as regards working hours, as the need arises.
· Willingness to travel occasionally to conflict areas.
· Fluency in English, spoken and written.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Clink Charity has been at the forefront of offender rehabilitation since 2010 and has developed award winning training programs which have provided second chances to the most vulnerable in society whilst achieving superb results in rehabilitation and reduction in numbers of reoffending.
The Role:
Reporting to the CEO, the role will be responsible for managing all commercial and business functions for the Charity, (excluding Clink Events, our social enterprise which has its own business development function).
This is a newly appointed position within the management team and is an exciting opportunity for a strong commercial manager who has previous experience managing office infrastructure, bids, contracts, business relationships and funding. It is essential to have strong finance and IT skill, as the role will work closely with Finance and be responsible for running all inhouse IT systems.
The role will be supported with additional resource from our Bids, Grants, Contracts & Tenders Manager, our Data & Analysis Officer and an external Consultant who advises on business development.
Contract: Permanent, Part Time.
Working Hours: Hours 22.5 a week. Office Based. Flexibility to work over 3, 4 or 5 days, but must include Friday as part of the working week.
Location: Bessemer Park, Herne Hill, London. SE24 0HG
Salary: Up to £60,000 per annum Pro Rata, DOE.
Key Responsibilities Include:
Commercial & Business Development:
· Own our commercial relationships with the Ministry of Justice and other major customers.
· Bring in new funders and new contract business from the MOJ, HMPPS, Local Authority Adult Education Providers, and Private Sector companies working in our field.
· Collaborate with our bid and business development team and with our marketing team on fundraising.
· Take the lead on major new grant funding applications.
· Review and develop operational processes to improve performance and maximise growth working closely with the Head of Finance, Director of Operations and MD Clink Events.
· Work together with relevant internal departments to develop accurate and consistent bids.
· Establishing targets for contract income, fundraising and grants, and ensuring the Charity meets them.
Business Management:
· Ensure the smooth running of our Head Office site at Bessemer Park, Herne Hill, London.
· Manage our leases and site infrastructure in Bessemer Park including managing our outsourced IT provider.
· Management of our in-house IT systems contracts relationships (Case Management, Sage, Paperless invoicing).
· Oversee all business accounts and contracts.
· Implement systems and processes to ensure all contracts are managed and renewed including competitive re- tendering as appropriate.
· Managing risk assessments for new initiatives and overseeing the risk register for the Charity.
Experience & Background Required:
We welcome applicants with relevant commercial and contract management experience from the public, private or not for profit sectors. Successful applicants are likely to have had a track record in negotiating public sector contracts and building relationships with commissioners and procurement professionals. Experience in education, training, apprenticeships or justice services would be of particular interest.
It is essential that the role holder is Financially and IT literate, someone who can lead the commercial function, manage our outsourced IT infrastructure providers and provide business leadership to the management of all internal supply contracts.
You will work closely with the Finance team and support the remote working Head of Finance to provide oversight and support to our finance team members based at Head Office.
Personal Attributes:
· Highly financially and IT literate.
· Strong leadership skills to guide and motivate colleagues and teams with the ability to work in virtual team structures.
· Excellent organisational skills to balance and prioritise their workload and meet deadlines.
· Knowledge of project management and risk management.
· Solid financial skills, including some financial/data reporting abilities (There is a Head of Finance who prepares all Board & Management Accounting and a Data Analyst who leads performance reporting).
· Knowledge of relevant legislation & regulations and industry insights/trends.
· Strong strategic and negotiation skills to make sound commercial decisions.
· A compelling and engaging communicator, who is professional and able to influence and present well internally and externally.
· Shows genuine empathy and belief in the values and objectives of The Clink Charity.
Preferred but not essential
Project Management Qualification (Prince 2 or similar)
CIPS (Chartered Institute of Procurement & Supply)
Equality, Diversity and Inclusion are at the heart of our work and The Clink Charity is committed to providing a welcoming and inclusive environment where all individuals feel respected and are able to give of their best. We strive to make our team truly representative of society and are committed to eliminating discrimination and promoting equality and diversity amongst our learners, workforce, trustees and stakeholders
To apply, please follow the link and upload your CV.
Contract Type: Permanent
Salary: £23,655 - £28,090 (depending on experience)
Hours: 37.5 hours per week
If you are a talented digital marketing professional looking to utilise your skills within the charity sector, this could be the role for you!
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a Digital Marketing Officer to join our dedicated Marketing Communications team.
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
What You Will Do:
You will be responsible for optimising our social media channels, website, and paid digital marketing, to help the charity achieve its goals to increase awareness, engagement, and income.
You will help to build, implement, and manage the charity's digital marketing strategies and work collaboratively across all areas of the charity (internal and external).
It is an exciting time to join us, as the charity marks its 35th anniversary this year and we will be doing lots to celebrate! This includes embarking on ambitious projects such as a website rebuild and strengthening our VIP supporter scheme, which you will play a key part in supporting.
What We Are Looking For:
• Experience managing and moderating social media channels
• Experience of planning, running, and reporting on paid-for advertising on Meta
• Experience of website marketing including SEO principles and GoogleAds
• Website CMS management experience
• Digital copywriting experience for a range of social media channels and for websites
• Experience of reporting tools such as GA4, Meta Business Manager, or Hootsuite
• Knowledge and experience of analysing the results of marketing activities, identifying key insights, and reporting
• Knowledge of creative software including Adobe Creative Cloud (Photoshop), video editing software (Adobe), and Canva
Ideally, you will have experience working as part of a team on a website rebuilding project. You will be a proactive and self-motivated professional with the ability to plan, prioritise, and manage tasks.
Most importantly, you will be passionate about the transformative impact our assistance dogs provide to our beneficiaries.
We Can Offer You:
• 33 days annual leave allowance (inclusive of bank holidays)
• Salary exchange pension scheme (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking (for site-based or visiting roles)
• Dog-friendly offices (for site-based roles)
• Flexible working hours
• Claimable business/travel expenses
This role can be delivered from our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire (hybrid), or remotely from home with occasional travel.
Travel for this role is ad hoc, based on the needs of the charity and typically to facilitate content creation (e.g., photoshoots, videos with beneficiaries, volunteers, etc.). Any travel required is distributed amongst the team in relation to location and capacity (claimable expenses for business travel as required). We will provide a laptop, additional screen, and iPhone for use in the role. Other relevant equipment will be made available as required.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
Closing Date: Wednesday, 29 January 2025
First Interviews: Online (via MS Teams) on 06 February 2025
Second Interviews: At our National Training Centre, Osgathorpe, Leicestershire, on 13 February 2025
(Subject to changes)
We recognise the benefit of diverse experiences and welcome and encourage applications from all sections of the community. We are a disability-confident committed employer.
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, though this may take longer if we receive high volumes of applications.
You may also have experience in the following: Digital Marketing Executive, Social Media Manager, SEO Specialist, Content Marketing Specialist, Digital Campaign Manager, Online Marketing Officer, Website Manager, Marketing Communications Officer, Paid Media Specialist, Marketing Coordinator, Digital Advertising Manager, Social Media Specialist, Google Ads Manager, Content Strategist, Email Marketing Specialist etc.
REF-218 831
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Overview
The Purpose of the Role
The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.
The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.
Team Chart
KEY ACCOUNTABILITIES
1. Strategy and planning (30%)
· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy
· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money
· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy
· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects
· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals
· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation
· Feed into fundraising planning by providing insight, feedback and themes from supporter communications
· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations
· Create and manage the Supporter Services expenditure budget and reforecasts
2. Programme delivery (50%)
· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs
· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output
· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee
· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms
· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams
· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs
· Ensure interactions are logged on the CRM in a timely and accurate manner
· Accurately enter or amend supporter data on the CRM
· Ensure our thanking and acknowledgment communications are up to date and engaging
· Fulfil information packs and other items to supporters and legacy enquirers
- Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging
· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner
3. Compliance and operations (20%)
· Set and manage SLAs across all aspects of the programme, including with external suppliers
· Manage the quality compliance audit with the call centre, including undertaking regular caller listening
· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues
- Develop and maintain internal and public facing Supporter Care policies and guidelines
· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately
· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice
· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO
· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals
The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.
Scope and Authority
Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.
Key Working Relationships
· Director, Mass Markets UK
· Acquisition team
· Retention team
· Global Supporter Experience
· Supporter Care equivalents in other IRC geographies
· Gift Processing
· Finance
· Data and Analytics
· Comms, Digital Engagement and Creative Studio
· Martech Systems & Platforms
PERSON SPECIFICATION
Essential Knowledge and Experience:
· Experience leading or managing a supporter (or customer) care programme and strategy
· Experience interacting with supporters or customers in a customer service or customer facing setting
· Excellent written English, with the ability to produce well written, strong communications and reports
· Numerate with confident data interpretation skills
· Excellent organisational skills
· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)
· Experience with a CRM system
Essential skills
· Ability to communicate confidently and effectively with supporters over the phone, email and other channels
· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times
· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels
· Driven and proactive with a solutions-based attitude
· Willing to work independently and to take the initiative
· A team player who enjoys working collaboratively and supporting colleagues
We’re looking for a passionate and results-driven New Business Manager to join our dynamic team. In this role, you’ll play a key part in driving long-term corporate partnerships with high-profile brands and national companies, helping to secure sustainable income and valuable opportunities for the Royal British Legion. With a focus on strategic thinking and relationship building, you’ll identify new business opportunities, deliver compelling pitches, and secure partnerships that align with our values and mission.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with the Senior New Business Manager, you’ll contribute to shaping and implementing our new business strategy while playing a vital role in achieving our ambitious income targets. From conducting thorough research on potential partners to managing a robust pipeline of opportunities, you’ll bring creativity and tenacity to every stage of the process. Your role will also include creating high-quality proposals, leading negotiations, and ensuring a smooth transition of new partners to the account management team.
Collaboration will be central to your success. You’ll work alongside colleagues across departments, including Legal, Marketing, and Operations, ensuring compliance and alignment with our objectives. You’ll also build strong relationships with senior decision-makers in the corporate world, serving as an ambassador for the RBL and maintaining a high external profile. Your experience in securing high-value partnerships, negotiating complex agreements, and managing budgets will be crucial in achieving our goals.
If you’re a strategic thinker with exceptional communication skills, a proven track record in corporate partnerships, and a passion for making a difference, this is the opportunity for you. Join us in this rewarding role and help drive meaningful partnerships that support our vital work.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
As our new Student Engagement Manager, you are passionate about students' voices - both individually and collectively. You will lead our new Advocacy & Communications team in ensuring that students are supported through our advice service, informed through our communications and heard through our campaigns and representation. You will provide expert support and advice to our elected student officer team and play a crucial role supporting the CEO in the leadership and management of the Students' Union.
If this sounds like a purpose you would love to deliver, we would like to receive your application and get to know you!
Application deadline: 1pm on Friday 10th January 2025
Interviews will take place on the week commencing 20th January 2025
What's in it for you?
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Hybrid and Flexible working arrangements
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Learning and development opportunities
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27 days of annual leave plus bank holidays, office closure and sick leave
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Starting salary £36,500, with annual pay scale rising to £40,500
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Cycle to work scheme
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DSE assessments and eye tests
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Free access to Gym & Classes
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Competitive pension contribution scheme
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Interest-free loans - Seasonal ticket and tenancy deposit loans
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Discounts at selected nearby cafes and restaurants
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Other Standard employees’ benefits
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and our interview panels have Unconscious Bias Training in order to support a fair recruitment process.
Empowering students to make the most of their time at LMU and transform their lives for the better.
The client requests no contact from agencies or media sales.
Robertson Bell are working on behalf of The King’s Trust to recruit to a Finance Manager position on a permanent basis. At The King’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing. We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn.
The role of the Finance Manager is to ensure finance operations processes are fit for purpose, documented and communicated; to monitor and report on the performance of the team and to identify opportunities and support the implementation of improvements and efficiencies. This is a key role in delivering financial support and information to the Trust to ensure its continued delivery
of programmes and support for young people.
Key Responsibilities:
- Develop and document financial controls framework relating to Sales, Purchase and General ledger as agreed with the Financial Governance & Control team or in response to audit findings.
- Support the Head of Finance Operations to embed a “right-first-time” approach; review, enhance and streamline processes and respond to regulatory or technological changes that impact Trust.
- Set, agree and monitor service standards in conjunction with stakeholders and finance colleagues; and provide regular reports to senior management and stakeholders.
- Develop a suite of KPIs with stretch targets for the Finance Operations Team, work with colleagues to embed, monitor and report to senior management with actions required to achieve target where required.
- Document all Finance Operation processes and procedures.
- Prepare the VAT return for The King’s Trust VAT group.
- Ensure Finance Operations processes are compliant with VAT regulations; provide advice and support to the GL team to ensure all transactions have the correct VAT treatment applied.
- Maintain Finance pages of the Intranet ensuring colleagues have access to all information and documentation to interact efficiently with finance processes.
- Identify training needs for non-finance colleagues; plan and agree on targeted training programmes with non-finance colleagues.
- Network with peers (internal and external) to keep up to date with sector and organisational changes and best practices.
- Work with the internal and external audits as required.
The successful candidate will:
- Have extensive experience overseeing accounts payable and receivable ledgers in a senior capacity, with the knowledge to proactively identify process improvements.
- Naturally analytical and have the desire to drive efficiencies, implement KPIs and contribute to the team’s development strategy.
- Have an understanding of VAT calculations and regulations. Ideally have exposure to partial-exemptions relating to the non-profit sector.
- Be a confident communicator and have the ability to communicate financial information to non-financial stakeholders.
The successful candidate will be based in their Birmingham office, requiring you to go into the office three days per week. You will also benefit from a fantastic holiday package, including 30 days annual leave, plus bank holidays and closure over Christmas and New Year.
Applications will be under constant review before the closing date so please submit your application to our agent Robertson Bell. Apply now to be considered!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.
Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.
This role is offered full-time (5 days) or part-time (4 days).
***
SUMMARY OF RESPONSIBILITIES
- Systems | Manage, review and improve the use of our office systems
- Client Experience | Ensure excellence in our communication with clients
- Line Management | Line Management responsibility for two members of staff
- Team Organisation | Management of team matters
- Reports and Policies | Reporting to senior leadership and policy management
- General Admin | As required
***
IN DETAIL
Systems
Improving the use of our systems including:
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HubSpot for marketing, communications and Knowledge Base
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Trello for project and process management
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Clockify for time management and time off
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Google Drive for file management
You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential.
Client Experience
You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.
As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:
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Resolving user-based queries
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Managing subscriptions and trial subscriptions
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Triaging communication to the relevant member of staff
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Improving and updating CRM data (eg school holidays, pupil numbers, etc)
In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.
Line Management
You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.
Team Organisation
You will have responsibility for managing various team matters. This includes, although is not exclusive to:
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Payment of goods and services
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Organising Team Gatherings and adhoc in-person meetings
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Remote planning of work events - eg film shoots, conferences
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Team training as required
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Ensuring staff have up to date DBS certificates
Reports and Policies
This includes:
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Producing reports for the Leadership Team regularly and as required
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Producing and updating company-wide policies, ensuring that they are fit for purpose
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Ensuring the Operations Manual is up to date and that department heads update the manual as necessary
General Admin
You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:
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Receiving and triaging post
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Banking cheques
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PLACE OF WORK
This is a home-working role. All home-working office equipment will be provided by the company as required.
In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.
We are most keen to hear from applicants who have made a conscious decision to apply to Ten Ten Resources based on the role and the work of the company. Demonstrating this in your application will set you apart from other applicants. We look forward to hearing you.
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.
The client requests no contact from agencies or media sales.