Communication officer jobs
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £33,318 (FTE)
- 35 hours per week
- Permanent
- Hybrid
- London Office (Hybrid variable)
- Closing date: 27th April
- WC interview date 28th April
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for an Executive assistant with excellent organisational skills and a proactive approach to join our CEO Office.
In this role, the successful applicant will provide proactive and efficient administrative support to the Directors of Young Lives vs Cancer. Their responsibilities will include managing complex diaries, coordinating travel and meetings, maintaining documentation systems, and supporting governance and leadership functions. This role is essential in ensuring the smooth day-to-day running of the senior leadership team, allowing them to focus on delivering the charity’s mission and strategic priorities.
While this position does not involve direct line management, it does require close collaboration with the CEO office and a wide range of individuals in the organisation, acting as a key liaison between the Directors and other stakeholders. The ideal candidate will be highly organised, discreet, and confident in managing sensitive information. Strong communication skills, technological proficiency, and a proactive, problem-solving mindset are essential.
The wider team is collaborative, mission-driven, and committed to creating an inclusive, equitable environment. Their main aim is to deliver impactful support to children and young people facing cancer, and the administrative team plays a crucial role in enabling this by keeping operations running smoothly behind the scenes.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Manage complex diaries and schedules for Directors, coordinating meetings and ensuring timely communication of changes
- Organise travel arrangements and support logistics for Directors.
- Maintain and manage team documentation, files, and resources to ensure accessibility and organisation.
- Coordinate internal and external meetings, including booking rooms, managing virtual platforms, and preparing documentation.
- Support the Executive Assistant to the CEO with task delegation, project coordination, and communication across leadership.
- Process expense claims, invoices, and credit card returns for Directors in a timely and accurate manner.
- Organise team away days and events, across different Directorates.
What do I need?
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Proven experience as a PA, Team Assistant, or similar administrative role preferred.
- Used to operating with high levels of professional integrity with trusted ability to maintain the confidentiality of sensitive organisational information
- Strong organisational skills, with the ability to manage multiple priorities and busy diaries
- Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) and virtual meeting platforms like Microsoft Teams
- Excellent written and verbal communication skills for working with senior staff and stakeholders
- High attention to detail when preparing documents and tracking tasks.
- Ability to handle sensitive and confidential information with professionalism.
- A team player who is flexible and can adapt to changing needs.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a youth worker to lead our weekly educational youth club programme in Bournemouth. Delivered in partnership with International Care Network (ICN), sessions take place on a weekly basis between 4.30-7.30pm throughout the year including school holidays.
The role is six hours a week (three hours on a Wednesday at Club Class plus three hours a week for planning/prep/meetings).
Main purpose of the role:
The youth worker will plan, deliver and facilitate educational and cultural activities to separated children (16-21 years old) in the context of an interactive youth club held weekly in partnership with the ICN in Bournemouth. Although you will prepare and deliver the materials, you will be supported by our youth support worker and ICN support worker during the actual Club Class session. Plus one support worker from ICN and one staff member from Bournemouth, Christchurch, Poole local authority (BCP LA) – usually a personal advisor or social worker.
Main duties:
- Research, plan and devise educational activities/classes for the weekly sessions based on our Club Class framework
- Deliver and facilitate the weekly Club Class with the support of our youth support worker and the ICN support worker.
- Source outside facilitators on occasion (on a voluntary basis) to deliver specialist sessions
- Ensure sessions are young people-led and participants have an opportunity to input into future Club Class sessions using our participatory feedback mechanism
- Provide emotional support and guidance to the group (please note this is not a casework role), referring individual young people to their case worker where one-to-one support is required.
- Ensure the highest level of safeguarding for the young people attending with adherence to The Separated Child Foundation’s safeguarding policy
- Work with the Programme Manager to evaluate Club Class with participants to ensure the sessions are appropriate and relevant to their needs, and propose amendments and improvements to the Club Class framework as required
- Gather feedback (anonymised where necessary) from participants to populate social media, support funding bids and include in programme management reporting
- Provide line manager with regular feedback on the sessions and future plans during routine catch up calls and Programme Manager in-person visits
Person Specification:
- Experience in planning and delivering youth-led interactive group workshops using varied techniques and approaches
- Experience of working with or supporting young people, preferably separated asylum seeking and refugee children and/or young people for whom English is not first language
- Qualification in Youth Work or comparable subject
- Awareness of the needs of young people, preferably separated asylum seeking and refugee children
- Awareness of safeguarding and child protection principles and practice
- Self-confidence and the ability to approach and engage with young people
- Experience of working with different languages, cultures and/or social backgrounds
- A competence in use of basic IT skills such as use of PowerPoint
- Good organisation and planning skills, particularly related to youth work
- A commitment to the work and values of The Separated Child Foundation
- An understanding and commitment to equal opportunities in practice
- Effective communication skills, and a good level, and understanding of spoken and written English
- An understanding of the need to provide a quality service without compromising professional boundaries
- Effective team player, able to work collaboratively and quickly develop and maintain a strong relationship with the existing team
- An understanding of confidentiality, and an impartial and non-directive approach when working with clients
- Must consent to and provide all relevant documentation for an enhanced disclosure by the DBS
Closing date: 23rd April 2025. Final interviews will be held w/c 28th April and no decisions will be made until those are completed. We are, however, happy to receive applications and hold interviews prior to 23rd April to provide the most flexibility for applicants.
The client requests no contact from agencies or media sales.
SIGNPOSTING AND FOODBANK SESSION COORDINATOR
Lambeth & Croydon Foodbank (part of Oasis Hub Waterloo)
FULL-TIME or PART-TIME: 32-40 HOURS PER WEEK
FIXED-TERM CONTRACT: 12 months, although will be extended if funding continues
SALARY: £33,422 for 1FTE
We have an exciting opportunity for a Signposting and Collection Session Coordinator as part of our Foodbank team. This new role will provide dedicated 1-2-1 support to people accessing the Foodbank, delivering Foodbank collection sessions and developing our remote and in-person signposting and support for those accessing the Foodbank. This is a fast-faced, person-centered role, having a direct impact on the lives of local people experiencing hardship
Key responsibilities of this role will be:
- Providing operational support to Foodbank collection centres in host venues across Lambeth and Croydon
- Providing and developing wraparound support to those accessing the Foodbank
- Delivering and developing in-person and remote signposting
- Working with volunteers, partner organisations and host venues to provide effective and efficient support through collection sessions and beyond
The successful post holder must have:
- Proven experience of working or volunteering within a not-for-profit organisation/other food bank
- Experience working with people with multiple and complex needs
- Excellent communication skills
This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance
· Working as part of a friendly, community-minded team of professionals
If you are interested in being part of this fantastic project and want to know more or for an application pack, please visit the Oasis Charity Jobs Website.We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:
1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.
2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.
Completed applications should be returned by 9am Monday 28th April 2025
Interviews will take place in-person on Tuesday 6 May 3rd March,
The successful candidate will need to be provide proof of the right to work in the UK. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
This is a home-based role with regular travel covering a wide rural area.
You’re passionate about supporting children and young people with vision impairment to develop confidence and independence. You thrive in a role that combines one-to-one, person-centred training with group work and collaboration.
As a Habilitation Specialist, you'll deliver specialist mobility and independence training to children and young people, helping them build the skills they need to navigate the world. You'll assess individual needs, develop tailored habilitation programmes, and work closely with families, schools, and professionals to provide ongoing support. Whether you're teaching one-to-one or running group sessions alongside colleagues, your work will make a real difference.
You'll need to be highly organised, managing your own diary and prioritising children based on their needs. Covering a predominantly rural area, this role involves regular travel, with flexibility required to provide occasional cover across Torbay, Plymouth, or Cornwall. You'll work independently much of the time but will also be a valued part of a supportive team, attending meetings in Exeter and staying connected through technology and in-person collaboration.
Seeing young people succeed will be at the heart of what you do. You'll take pride in their achievements, adapting your approach to suit each individual's learning style. A strong communicator, you'll engage effectively with children, families, and professionals, ensuring a joined-up approach to support.
To be successful in this role, you'll need to hold the Habilitation and Disabilities of Sight Graduate Diploma (IOE) and one or more of the following qualifications: BSc Hons Top-up Degree in Habilitation Studies (BCU Birmingham City University), Rehabilitation Officer Diploma / Advanced Certificate in Education (ACE) – Working with Children with Visual Impairment, or another nationally recognised qualification in habilitation training for children and young people with visual impairment.
If you hold a Foundation Degree in Rehabilitation Work (Visual Impairment) or a Diploma in Higher Education in Rehabilitation Studies, you'll need to demonstrate a commitment to further study to achieve full habilitation accreditation.
Experience working with children and young people aged 0–25 years is essential, and you'll also need to be registered with an appropriate professional body upon appointment (registration fees funded by Guide Dogs). A full UK driving licence or an alternative means of meeting the travel requirements is required.
This role involves significant travel covering a large rural area in all weather conditions, handling specialist equipment, and delivering practical habilitation training, so resilience and adaptability are key. This is a rewarding role where you can truly make a difference.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
Interviews for this role are planned to take place W/C 5 May.
The client requests no contact from agencies or media sales.
Executive Assistant to Global Directors (Fundraising and COO)
Job Type: Permanent – Part-time 0.8 FTE (4 days / 30 hours per week)
Salary: Up to £33,000 FTE (depending upon skills and experience)
Location: HQ, Godalming UK (Hybrid working x2 days per week in the office: Tuesdays & Thursdays preferred)
Are you an experienced administrator, who excels in providing high-level support at Director level, managing complex schedules, and coordinating impactful events? If so, we want to hear from you.
About Us
Compassion in World Farming International is a leading global animal welfare organisation dedicated to ending factory farming. We were founded in 1967 by Peter Roberts, a British farmer alarmed by the rise of factory farming. We have achieved bans on some of the most inhumane practices including barren battery cages, veal crates, and sow gestation crates in the UK and Europe. Our corporate engagement work has led to commitments that benefit over 3 billion animals with better lives every year.
Our approach involves campaigning, advocacy, and engagement with policymakers at national, intergovernmental, and corporate levels, building a movement of individuals concerned about animal welfare and the health and sustainability of our food. We are driven by a passion for animal welfare and global food system change, believing in a future where animals are treated with compassion and respect, and where sustainable farming practices prevail for a healthy planet.
Our international headquarters are in Godalming, Surrey, UK, with team members in 14 countries on four Continents, including the US, Italy, France, Poland, the Netherlands, Spain, Czechia, China, and a specialist policy office in Brussels.
About the Role
As our Executive Assistant to the Global Director of Fundraising and the COO, you will play a crucial role in supporting our global leadership team. You will manage complex diaries, handle correspondence, assist with financial processes, coordinate travel, and arrange events and meetings, both at HQ and internationally. This is a multifaceted role where you’ll be ensuring seamless operations and effective communication, helping the Directors meet their strategic objectives.
You will also assist with project administration and maintain accurate records in our systems (e.g., Salesforce), contributing to our overall operational effectiveness. You will be expected to maintain confidentiality, and work flexibly to meet the needs of the role, including occasional out-of-office support for events.
About You
To succeed in this role, you’ll need to be highly organised, with proven experience managing multiple complex schedules, and coordinating a variety of tasks, with outstanding attention to detail. You should be comfortable working independently and managing multiple priorities in a fast-paced environment. A collaborative approach is key, as you will be working with various teams across the organization, and internationally. Strong administrative skills are essential, as well as experience supporting senior leadership. You will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office Suite, as well as CRM systems such as Salesforce.
Flexibility is key, as the role requires occasional travel and out-of-hours support for events and meetings. A proactive, methodical, and adaptable approach to tasks is essential.
Why Should you Apply?
At Compassion in World Farming, you’ll be part of a dedicated team working toward a world where farmed animals are treated with respect, and sustainable farming practices thrive. By joining us, you’ll have the opportunity to make a tangible difference in the fight to end factory farming globally.
Join our team and make a lasting impact, while being part of a workplace that values and supports you every step of the way:
- Enjoy an enhanced annual leave of 25 days per year, along with bank holidays.
- Our comprehensive benefits package includes core offerings like Health Cash Back Plan
- MHFA support – 24/7 GP access and Employee Assistance Programme
- Free onsite parking,
- Optional savings schemes like the Cycle Benefit scheme.
- Embrace a fulfilling career that prioritises your well-being, while also enjoying excellent development opportunities
- Hybrid working model (dependant on role and location)
- A defined contribution pension scheme
- Enhanced discretionary company sick pay
- Premium Subscription to Calm App
Learn more about working with Compassion, by taking a look at our Candidate Pack HERE.
To Apply:
If you are passionate about animal welfare and have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description. Please note that we reserve the right to commence interviews on a rolling programme, so encourage you to apply as soon as possible.
Application Information:
Cut-off date: 15th April 2025
1st Stage (Teams) Interviews: 23rd or 25th April 2025
2nd Stage (Teams or Face to Face at HQ) Interviews (with Task): 1st May 2025
No agencies please.
In order to comply with legal requirements, as part of our selection procedure we ask all potential employees to prove their eligibility to work in the UK.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
You may also have experience in the following: Administrator, Executive Assistant; Executive Coordinator; Executive Office Manager; Executive office coordinator, Project Management; Education coordinator; Partnerships; Engagement, Personal Assistant Project Support, Project Assistant, Project Coordinator, Project Administrator, Project Management, Business support Admin, Project Compliance, Asset Management, Business Support Officer, Operations Coordinator, Senior Executive Assistant, Executive Support
REF-220602
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHY WORK FOR US?
At the BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a medium sized charitable organization (income £1,000,000+) with big ambitions, and we work closely together to make an impact.
You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of the BPNA team, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.
ABOUT THE ROLE
You will be responsible for the financial management and reporting of the organisation. You will
also lead on the charity’s year-end accounts ensuring that financial statements are prepared in line with the latest SORP requirements, and liaising directly with the organisation's external auditors.
The main purpose of this role is to:
- Manage the accounts department to run efficiently and effectively.
- Ensure sales and purchase ledgers are accurate and up to date, other income is recorded accurately, profit and loss reports provided monthly and management reports are provided quarterly and end-of-year is completed on time.
- Manage banking arrangements to make supplier payments, collect income through direct debits and online payment gateway.
Candidates must have the Right To Work in the UK
Email your CV and a separate cover letter about why you are suitable for the role.
The cover letter should be no more than 2 A4 size pages.
Closing date: Friday 9 May 2025
We will request interviews to be held at our Bolton office on Tuesday 20 May 2025 if suitable candidates apply.
Please do clearly inform us if for some reason you can’t make that date.
To create a world where every child and young person with a neurological condition can access the care and support they
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
This is an exciting opportunity to lead our Children and Young People Area. Managing a dynamic team, you will be responsible for implementing and progressing the area’s overarching strategy, ensuring that children and young people in our community have access to a range of exciting and evolving opportunities that support their development, creativity, social integration and wellbeing.
You will also be joining the Senior Management Team at a fast-growing organisation in London’s charity sector, where you will play an important role in supporting the development and implementation of organisation-wide processes.
To succeed in this role, you will be an experienced project manager and line manager, with proven experience in successfully overseeing several projects at once, working to a range of Key Performance Indicators (KPIs) and reporting impact in a clear and compelling way.
You will also bring an ability to support and motivate team members to work to their full potential. You will be able to nurture existing partnerships while developing new strategic connections that contribute to the success of your area’s work and the organisation. You will have an excellent understanding of the needs of Latin Americans living in the UK and a genuine passion for progressing the rights and welfare of migrants and refugees
As the CYP Programme Manager, you will also act as our Designated Safeguarding Lead. Working alongside our Designated Safeguarding Officer and Deputy Designated Safeguarding Lead, you will ensure that appropriate arrangements are in place to keep children, young people and at-risk adults safe at IRMO and across all the work that we do.
Key duties & responsibilities
Area Management
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To lead the delivery of the CYP area strategy, ensuring that we provide high-quality services that respond to the changing needs of our community.
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To ensure all required activities in each project’s phase are accurately undertaken.
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To ensure that all grant and contract requirements are met, including meeting all established KPIs and delivering services on time and within budget.
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To produce high-quality monitoring, evaluation and impact reports for funders, partners and IRMO’s Director and Management Committee.
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To effectively manage existing partnerships while developing new relationships with relevant stakeholders to achieve the best outcomes for the area.
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To ensure the delivery of effective, efficient and high-quality services for our community.
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To lead, inspire and manage the CYP team in accordance with IRMO’s policies and procedures, supporting team members to work to their full potential.
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To stay up-to-date with policy development and other external events that may impact IRMO’s services, seeking out opportunities to develop and enhance our services and projects where possible.
Monitoring and Evaluation
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To establish and maintain effective data collection and monitoring mechanisms to track the area’s progress.
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Ensuring effective communication mechanisms are in place to listen and respond to the views of our beneficiaries, concerning both the quality and impact of the services we are providing.
Communication
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To ensure that all IRMO services and activities, in the CYP area and beyond, are promoted to our target audiences.
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To ensure that the outcomes and impact of the CYP services and projects are effectively communicated to external stakeholders.
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To nurture existing relationships with partners and other stakeholders to grow our organisation’s profile.
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To represent IRMO in relevant networks and forums as required.
Safeguarding
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To carry out and oversee reviews and updates of safeguarding policy, procedures, flowcharts, guidelines and resources.
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To assess safeguarding cases and act on appropriate courses of action.
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To organise and run regular staff safeguarding training sessions.
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To attend regular safeguarding training.
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To produce regular safeguarding reports for the Director and the Management Committee.
Other
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To support the development of fundraising applications.
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To apply knowledge and experience in project management to contribute to wider discussions on our services and projects aimed at improving internal workflows and delivery models.
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To attend regular supervision and team meetings as required.
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To undertake any other work, consistent with the purpose of the position, as directed by your line manager.
Please note that this job description is not exhaustive and may change depending on the needs and development of the organisation.
Person specification
E = Essential - D = Desirable
Experience
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At least three years of experience managing programmes or projects (E)
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Experience in families and youth services (D)
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Experience in the charity sector (D)
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Experience in delivering against targets (E)
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Experience in line managing people in a variety of roles with a proven ability to support staff to work to their full potential (E)
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Experience in liaising with partner organisations and other stakeholders (E)
Knowledge, Skills and Abilities
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Excellent written and verbal communication skills in English (E)
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Good written and verbal communication skills in Spanish and/or Portuguese (E)
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Excellent interpersonal skills with an ability to build rapport, inspire self-confidence and draw out people’s strengths (E)
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Able to design, implement and oversee a range of children and young people initiatives (E)
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Able to design and implement effective systems to monitor and evaluate projects and services (E)
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Excellent organisational skills, attention to detail and ability to manage own time (E)
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Able to think strategically and problem solve with a creative mindset (E)
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Excellent IT skills, including proficiency in Google Workspace applications, Microsoft applications and databases (E)
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Advanced understanding of safeguarding (D) or willingness to undertake training (E)
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Qualification in Childcare, Play or Youth Work (D)
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Qualification in Information, Advice and Guidance (D)
Personal Attributes and Other Requirements
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Resourceful and flexible (E)
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Collaborative approach to work (E)
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Excellent understanding of the issues faced by the Latin American community in the UK (E)
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A commitment to upholding IRMO's values and policies (E)
We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minoritised groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve.
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
Legacy Fundraising Manager
£45,082 - £50,062 per annuum
Permanent London/ Hybrid 2 days in office per week is the preference with consideration for people looking for a remote based (forego LW allowance)
The Talent Set are thrilled to be partnered with an international humanitarian charity to recruit a permanent Legacy Fundraising Manager. This is a fantastic opportunity for a proactive, self-driven individual who can remain calm under pressure, is thoughtful in their approach, and has prior experience in line management.
The role will involve working across TV, Print, Digital, and Telephone channels, with a focus on data-driven strategies. The ideal candidate will have a strong understanding of acquisition, retention, and supporter journeys.
Key responsibilities:
- Oversee, develop, plan, and execute the Legacy fundraising program through annual work plans, ensuring the delivery of high-quality, timely, and engaging multi-channel communications (including print, digital, and potentially events) that inspire and support both existing and new supporters
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Lead marketing campaigns, track performance using relevant dashboards (e.g., Insights Hub, Looker Studios, Power BI), and collaborate with external agencies to optimise and review results.
- Collaborate with the Assistant Head of Legacy and In Memory Fundraising to develop a strategy that maximises value, while managing several external agencies for all creative planning and execution
- Oversee, inspire, and support the Legacy Fundraising Officer and Legacy and In Memory Fundraising Executive, ensuring accountability for their objectives, workplans, and ongoing learning and development.
Person specification:
- Extensive expertise in Legacy Marketing, with a strong background in project managing multiple campaigns across various channels and a wealth of experience in executing operational plans.
- Proven successful strong experience of working with and managing external suppliers, such as creative and media agencies, with the ability to negotiate on behalf of the organisation and ensure that agreed performance metrics are being me
- Demonstrable strong financial skills with previous experience of successfully monitoring and reporting on project budgets and keeping accurate cost controls
- A passion for fundraising with a commercial understanding of the charity marketplace and competitor
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Exciting Job opportunity: we are looking for a Participation and Development Worker
Are you looking for a job that enables you to work directly with young people, make a real difference to their lives and where you can support them to get their voices heard and listened to on a local, regional and national level? If so, then this might just be the job for you.
The National House Project (NHP) is committed to working with care experienced young people, encouraging them to take ownership of their futures and supporting them to live connected and fulfilling lives. The approach was co-designed with young people from the start and is centred around a groupwork approach. It supports young people to move into properties that become their homes whilst also building a strong and supportive friendship network.
NHP supports Local Authorities to establish Local House Projects (LHPs) and put young people at the centre of the decision-making processes Once an LHP has been established it supports staff to work with young people in an inclusive way, encouraging them to find the solutions to the challenges they face. LHPs enable young people to leave care in a planned and supported way, their outcomes are improved, and staff develop a way of working that is relationship based and psychologically informed.
To ensure that young people are involved at every level of the organisation each LHP elects two young people to represent them at the Care Leavers National Movement (CLNM). This forum provides the platform to hear, amplify and act on the voice of young people, who not only support the development of their own LHP but also contribute to developing practice and policy at a national level. CLNM meets regularly, undertakes Peer Evaluations, hosts and delivers their own National Conference and provides an ‘expert user’ consultancy. Members from this group also sit on the Board of Trustees as expert advisors.
We are looking for someone who is motivated and experienced in working with young people and excited by the thought of working directly with young people and supporting them to have their voices heard and acted upon.
Many people go into youth work and social work to do just that but find that the systems that sit around large organisations inhibit the difference that can be made. At NHP you will be able to use your energy and enthusiasm to work in a creative way, enabling young people to use their care experience to make a positive difference to the way in which those systems support them. You will work with CLNM as well as the core NHP team to ensure that young people continue to drive our work at both a local and national level.
You will need to have a professional/academic qualification in a related field eg Youth Work, Social Work, Education, Health. Current registration with a professional body is desirable. We actively encourage applications from those who are care experienced and will guarantee an interview if the essential criteria are met.
The NHP office is in Crewe. We support hybrid working and currently spend a minimum of two days in the office. In this role you will be expected to travel to LHPs and attend meetings across the country on a regular basis. There will be some planned weekend work throughout the year.
Benefits: 31 Days Annual Leave plus bank holidays, 10% Contribution to Pension, Salary Sacrifice Option, Hybrid working, Professional Development
Safeguarding Statement
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.
Recruitment Agencies: We do not accept unsolicited CVs from agencies.
General Requirements: Right to work in the UK, two professional references, and a DBS check.
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Find out more
If you’re excited by the opportunity to build something transformative, we’d love to hear from you.
You are invited to join the Participation & Development Worker online briefing.
When: Tuesday 29th April 2025 12:00-1:00 pm
Please register in advance for this meeting:
https://us06web.zoom.us/meeting/register/aDBKw4SSQ-6liUGPM1VwFA
After registering, you will receive a confirmation email containing information about joining the meeting.
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How to Apply
Apply via CharityJob with a CV and Cover Letter detailing what skills, knowledge and experiences make you the best candidate for the role by Monday 5th May 2025.
We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
Interviews are due to take place on Friday 23rd May
The client requests no contact from agencies or media sales.
UK Feminista is recruiting for a Director.
Hours: full-time, 35 hours per week
Salary: £53,130 per annum
Location: Flexible (home working, based in our coworking space in London or hybrid). Regular office attendance required (minimum once a week).
Role Overview
The Director of UK Feminista plays a pivotal role in driving forward the organisation’s mission to advance sex equality through strategic leadership, operational oversight, and external advocacy. They are responsible for shaping and delivering UK Feminista’s long term vision, ensuring that its work remains bold, effective, and rooted in feminist principles. Working closely with the Board of Directors, the Director leads the organisation’s strategic planning processes, oversees programme delivery, and ensures compliance with all legal and regulatory responsibilities.
The role requires strong financial stewardship and a proactive approach to income generation, including fundraising from trusts, foundations, and supporters. The Director also manages a small staff team, fostering an inclusive and empowering organisational culture. As a visible leader and public representative, the Director builds relationships with stakeholders across civil society, education, media, and politics to maximise the organisation’s influence and impact. This is a unique opportunity to lead a dynamic organisation that challenges systemic inequality across the UK.
2. Application process
Documents
Please apply via CharityJob, including your CV, covering letter, and Recruitment Monitoring Form.
The covering letter should include answers to the following:
- Tell us about your background and experience
- Why are you interested in the role and how do you meet the requirements?
- What is your approach to feminist campaigning?
The Recruitment Monitoring Form is available to download from the UK Feminista website. This will not be viewed in conjunction with the application.
A copy of UK Feminista’s HR Privacy Notice can be provided upon request.
We are committed to increasing diversity in our team and welcome applications from people of all backgrounds. We operate a guaranteed interview scheme for applicants from underrepresented groups who meet the essential criteria for the role. If you wish to be considered under this scheme, please indicate this in your application.
Deadline and key dates
The deadline for applications is 9am Saturday 10th May 2025. Late applications will not be accepted.
Applicants must be available to attend a face-to-face interview in London week commencing 19th May 2025. This will include a short task about which you will receive information when offered an interview.
Candidates shortlisted for interview will be notified by Tuesday 13th May 2025. If you have not heard from us by that time your application has been unsuccessful.
3. About UK Feminista
UK Feminista is a feminist campaigning organisation working for a society in which women and girls live free from sexism and violence. We campaign for systemic change so that women can enjoy their rights as enshrined in the Convention on the Elimination of All Forms of Discrimination against Women. We exist to tackle the root causes of sex inequality.
As part of our vision and in line with our partners, UK Feminista recognises prostitution, pornography and lap dancing as forms of commercial sexual exploitation. We further recognise a woman’s right to access a legal, free, safe abortion as fundamental to women’s reproductive rights.
Our values:
- Feminist We are a feminist organisation which recognises and actively works against discrimination.
- Collectivism – We are compassionate and acknowledge our mutual responsibility to support one another, stay connected, share knowledge and contribute to collective efforts.
- Adaptable – We work flexibly and dynamically, taking initiative and staying curious so we can learn from each other and respond to our changing environment.
- Professionalism – We are a passionate team of experts motivated to deliver high quality, evidence based campaigns with integrity. We are committed to collaborating with other experts and working to amplify the voices of survivors.
- Ambitious – We are bold and ambitious for change in society. We are also ambitious for our people, who we support to develop and thrive.
Our current strategic priorities:
1. Combating commercial sexual exploitation – our long term goal is that the government adopts laws to effectively combat commercial sexual exploitation and support victims survivors.
We work with survivors, policy makers and practitioners to combat commercial sexual exploitation. We provide the Secretariat for the UK Parliament’s AllParty Parliamentary Group on Commercial Sexual Exploitation. We also provide the Secretariat for A Model For Scotland and the CoSecretariat for Not For Sale.
2. Tackling sexism and sexual harassment in schools and colleges – our longterm goal is that all schools and colleges take effective action against sexism and sexual harassment.
We conduct research, provide training and resources to schools, and run a national award scheme which recognises schools that take outstanding action against sexism.
UK Feminista is a not for profit company limited by guarantee, established for charitable purposes. Our work is governed by a Board of Directors.
4. Job description
Key Responsibilities
1. Leadership & Strategy
- Develop and implement UK Feminista’s strategic vision and business plan.
- Ensure operational efficiency, compliance, and financial sustainability.
- Represent UK Feminista externally and engage with key stakeholders.
2. Fundraising & Financial Management
- Identify and secure funding from trusts, foundations, and other sources.
- Manage funder relationships, applications, and reporting.
- Manage financial processes, including budgeting, payroll approvals, and compliance.
3. Governance & Compliance
- Serve as the main liaison with the Board of Directors, preparing papers and reports.
- Ensure compliance with legal, financial, and safeguarding regulations.
- Act as the organisation’s Designated Safeguarding Lead and Data Protection Officer.
4. People & Operations Management
- Lead and support the staff team, ensuring effective recruitment, onboarding, and performance management.
- Maintain and implement HR policies and procedures.
- Ensure staff have the necessary resources and support.
5. Communications & Public Engagement
- Act as the organisation’s spokesperson, managing media relations and public representation.
- Oversee external communications, including the website, press releases, and advocacy efforts.
6. Programme & Campaign Oversight
- Provide strategic oversight and management of UK Feminista’s Programmes, ensuring effective delivery and advocacy.
- Lead policy and campaign work on commercial sexual exploitation
- Represent the organisation in advocacy networks and campaigns.
The postholder will manage a small team, and report to the Board of Directors.
Notes
This job description cannot cover every issue or task that may arise within the post at various times and the postholder will be expected to carry out other duties from time to time which are broadly consistent with those in this document.
5. Person specification
Skills, knowledge and experience
Essential
- Proven senior leadership experience in the charity, advocacy, or public affairs sector.
- Strong fundraising and financial management skills.
- Experience in strategic planning and organisational development.
- Strong people management and HR experience.
- Knowledge of governance, compliance, and safeguarding.
- Excellent communication and media engagement skills.
- Commitment to feminist principles and gender equality.
Desirable
- Experience in political lobbying and public affairs.
- Knowledge of gender equality in education.
- Background in campaigning or policy development.
Personal qualities
- Commitment to the aims and values of UK Feminista
- Teamplayer:
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- Happy to regularly provide and receive constructive feedback in support of achieving organisational objectives
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- Collaborative and able to work flexibly in a small team to deliver shared priorities
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- Supportive and eager to help colleagues develop and grow
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- Keen to proactively contribute ideas and knowledge in team meetings
- Proactive:
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- Enthusiastic, self-motivated and happy to work independently
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- Able to organise, plan and deliver work under pressure and ahead of time
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- Able to take responsibility and ownership over own work, including through applying a high attention to detail to ensure accuracy and quality and asking for support when needed
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- Willing to learn and develop
- Resourceful and adaptable:
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- Solutions-focused, a ‘can do’ attitude and able to demonstrate initiative when facing challenges
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- Creative and able to maximise outputs from a small budget and limited time
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- Happy to work responsively to a changing context and to the timelines of external stakeholders
Note: UK Feminista is committed to safe and fair recruitment, safeguarding and protecting those who come into contact with the organisation. We ensure all our staff are vetted to the appropriate standard for the role undertaken, and that staff are supported and trained to undertake safeguarding responsibilities to a high standard.
Due to the nature of the role, the successful candidate will be required to undergo an enhanced DBS check before an offer of employment is confirmed. UK Feminista is committed to equality of opportunity for all and welcomes applications from a wide range of candidates, including those with criminal records. UK Feminista undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. We would be very happy to discuss the nature of convictions if applicants have any concerns. To arrange a confidential phone call, please contact us.
Working for a society in which women and girls live free from sexism and violence
The client requests no contact from agencies or media sales.
Can you help us promote public and national awareness of kidney disease in the UK to benefit all kidney patients?
The National Kidney Federation (NKF) is a unique, independent UK charitable organisation run by kidney patients for kidney patients. They are seeking an exceptional Policy and Public Affairs Manager to help shape and deliver an exciting programme of work that tackles the challenges of renal disease head-on. As a senior appointment, this role will raise the scale, effectiveness, and profile of their policy and public affairs work.
Job Title: Policy and Public Affair Manager
Reporting to: Chief Executive Officer
Location: NKF HQ (North Nottinghamshire) Hybrid working
Salary: Up to £43,000 (dependent on experience)
Hours: 36 hours per week
Perks and Benefits:
At NKF, they value their team members and offer some incredible benefits:
- Up to six weeks of annual leave plus bank holidays
- Early finish on Friday's
- Christmas shutdown
- Pension scheme with up to 8% employer contribution
- Death in service insurance worth three times your salary
- Free car parking at their HQ
About the Role:
You'll build on current policy initiatives, leveraging the knowledge of our team, trustees, and professional networks, while collaborating with 50 Kidney Patient Association members. You'll have the freedom to shape and implement their programme of work, working strategically and independently to enhance NKF's impact on patient support, campaigning, and public life.
Key Responsibilities
- Lead NKF's policy and public affairs activities, reporting to the Chief Executive.
- Develop and implement strategies to tackle the challenges of kidney disease.
- Collaborate with internal teams, trustees, and external stakeholders to drive impactful campaigns.
- Represent NKF in public policy discussions, including parliamentary groups, ensuring our voice is heard at the highest levels.
- Contribute to strategic planning and hands-on delivery within a small, collaborative team.
About You:
We're looking for someone who combines strategic vision with a willingness to get stuck into the work. You'll have:
- Proven experience in policy and public affairs with a strong network in public policy and parliamentary groups.
- A solid understanding of health policies.
- Knowledge of marketing and communications, with the ability to amplify NKF's work and messaging.
- Entrepreneurial skills and the ability to shape and deliver impactful strategies.
- The ability to work collaboratively with teams and independently when needed.
- A passion for making a lasting difference for kidney patients and the NKF's mission.
This is a chance to join NKF at an exciting time. With a refreshed five-year strategy, growing reputation, and committed team, you'll have the support and opportunity to make a long-lasting impact.
How to Apply:
Due to the sensitive nature of the role, we are accepting applications on a rolling basis so please do reach out if this impacts you in any way. The provisional closing date for this role will be April the 22nd at 12pm. Please send a copy of your CV to Priya at Charity People in the first instance.
Interviews: TBC
Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
About the Grants and Partnerships Manager
We began investing in this area of fundraising in April 2023, with some key foundation building and partnership building taking place since then. This role aims to develop and secure a diverse range of funding streams in order to deliver our ambitious fundraising growth plans over the next 3 years.
In this role, you’ll work with the Head of Fundraising and Comms to grow our income from Trusts, Foundations and corporate partnerships to ensure the long-term stability of the charity, helping us to deliver support to as many LGBT victims and survivors of abuse as possible. This is an exciting opportunity to work with a compelling cause, to grow networks, and create strategic partnerships to affect real structural change.
This is a pivotal moment in Galop’s journey. We have grown quickly over the last six years, and you’ll help to shape the future of our work and reach more of our community. You’ll also be helping to amplify the voices of LGBT survivors of abuse.
For more information about this role please download the attached Job Description.
Location: Galop’s offices are located in London. Hybrid working is available and we are open to majority remote working.
Hours: Full Time (35 hours per week)
Contract: Permanent
Reports to: Head of Fundraising and Comms
Salary: £40,720.38 - £43,872.48 (including Inner London Weighting of £4,129.42)
Closing Date
Applications should be submitted by 10:00am on 30th April 2025.
First round interviews will be held on 8th, 9th and 12th May 2025.
REF-220937
The Volunteer Relationship Manager will play a crucial role in overseeing and optimising the volunteer programme within the College of Paramedics.
With a focus on enhancing volunteer relationships and strengthening organisational capabilities, you will lead strategic initiatives to help to create a positive, productive, and rewarding experience for volunteers while maximising their contribution to our strategic objectives.
The Volunteer Relationship Manager will be required to:
- Recruitment and Onboarding – Develop best practice volunteer recruitment strategies, conduct interviews and volunteer screening and organise required induction sessions
- Volunteer Management – Match volunteers with appropriate roles, coordinate schedules and maintain the volunteer database
- Support and Development – Provide ongoing support to volunteers, identify opportunities for skill development and address any concerns
- Recognition and Retention – Implement volunteer recognition programs and events, developing strategies to improve volunteer retention rates and gather feedback from volunteers to enhance their experience
- Policy and Compliance – Ensuring volunteer activities comply with relevant laws and regulations, develop and updating volunteer policies and conduct risk assessments for volunteer roles
- Reporting and Evaluation – Track volunteer impact and prepare reports to identify effectiveness of the volunteer programme
- Collaboration – Work closely with all departments to integrate volunteers effectively and build relationships with external organisations for potential partnerships
- Diversity, Equity and Belonging
- Inspire and enable paramedics to participate in the profession within an environment based on safety, collegiality, inclusiveness, mental and physical wellbeing, and innovation
- Review activities in relation to the role to ensure alignment with the College of Paramedics ‘Belonging and Inclusion’ Strategy
- Ensure diversity equity and belonging is an integral aspect of volunteers
Qualifications and/or Knowledge (essential)
- Be educated to degree level or equivalent through experience
- Knowledge of best practices in volunteering, safeguarding, and inclusion
- Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation
Experience (essential)
- Have proven experience in volunteer management and implementation of volunteer programmes
- Have experience of successfully managing a project or team
Experience (desirable)
- Experience of working in the voluntary sector, NHS, or public sector
- Experience of working in a membership organisation
Aptitude and Abilities (essential)
- Strong ability to recruit, train, and support diverse groups of volunteers
- Have demonstrable and evidenced leadership skills and the ability to enthuse and motivate individuals.
- Be able to manage a delegated budget and contribute to financial planning and budget setting activity
- Have the ability to think strategically and to develop and present plans clearly
- Be able to manage multiple work-streams, conflicting priorities and an ability to meet deadlines
- Be able to collect and analyse data from IT systems, reports and research to measure volunteer impact
- Have evidence of well developed communication skills (written, verbal and digital) with the ability to
engage with a wide range of stakeholders
Values
- Be self-motivated and have personal drive, integrity, and adaptability, with the ability to work flexibly, under pressure and to deadlines, as required
- Be reliable with a high degree of personal integrity, acting with positivity, energy, and compassion to inspire those around them to achieve their full potential
- Flexible attitude to working hours
- Have a commitment to the aims and ethos of the College of Paramedics, demonstrating a passion and desire to lead positive developments and improvements in volunteer management within the College
- Have personal insight with regards to values and behaviours and the impact on others, with the skills to build relationships and create a shared vision
Other (important)
- Be eligible to work in the UK
- Be able to work remotely as necessary and be willing to travel as required, to attend meetings or support College events across the UK or attend the College head office in Bridgwater, Somerset
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be partnering up with Dorset and Somerset Air Ambulance. They are looking for a strategic and driven fundraising professional to lead their high-value income generation as Head of Partnerships and Philanthropy. This role is pivotal in securing major gifts, corporate partnerships, and philanthropic funding to support their lifesaving work.
As part of their leadership team, you will be responsible for developing and delivering an innovative income strategy, managing key donor relationships, and driving sustainable income growth. You will work closely with stakeholders, trustees, and ambassadors to build long-term relationships and secure transformational funding.
Key Responsibilities:
• Develop and implement a major donor and corporate partnerships strategy.
• Lead high-value fundraising initiatives, including capital campaigns.
• Build and maintain relationships with major donors, corporate partners, and key stakeholders.
• Manage a portfolio of major donor and corporate relationships.
• Engage with trustees, ambassadors, and clinical teams to enhance fundraising efforts.
• Line manage and support the Corporate Partnerships Officer.
About You:
• Proven experience in major gifts, corporate partnerships, and philanthropy.
• A successful track record in securing significant funding from high-value donors.
• Exceptional relationship-building and negotiation skills.
• Strong strategic planning and commercial acumen.
• Excellent communication and presentation abilities.
Benefits:
• Hybrid working model.
• Enhanced pension contributions (8% charity contribution).
• Life cover, income replacement, and healthcare scheme.
• Enhanced sickness and maternity scheme.
• Training and professional development opportunities.
Location: Dorset and Somerset (Hybrid)
Salary: £60,000
Contract: Permanent
Closing Date: 23rd April
This is a fantastic opportunity to play a crucial role in the future of Dorset and Somerset Air Ambulance, ensuring we continue to save lives every day.
If you would like to receive a full job pack please email Hannah Laking via the apply button.
Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.