Client Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have significant experience of individual client work with adults/young people in an addictions or social care setting. You also have knowledge of drugs, alcohol, and health-related issues, and the interventions that are effective in supporting behaviour change. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Substance Misuse Team Leader.
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone like you to join our NGAGE Young People’s Service in Northampton. NGAGE is an early intervention drug and alcohol service for young people aged 10-18 and we provide information, education, advice, and support to young people concerning drug and alcohol use.
As Team Leader you will ensure good clinical practice and ensure the service operates within policy and statutory requirements. You will also provide induction, supervision, coaching and work and development reviews. In addition, you will:
- Deal with performance management issues
- Assist in the recruitment of team members and volunteers
- Develop and maintain effective liaison with commissioners and service providers
- Manage the budget for the service, ensuring appropriate recording and data reporting
- Actively promote Aquarius’ values and mission.
Ideally you have:
- A professional qualification in health/social care, youth and community work, (e.g. NVQ Level 4 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).
- Proven experience of working in the substance misuse field and a commitment to complete further training as required
- Knowledge of drugs, alcohol and health-related issues, including interventions that are effective in supporting behaviour change
- Experience of staff supervision/management/training and demonstrable skills in partnership working (including voluntary and statutory services)
- A good understanding of safeguarding
- Good IT skills and a flexible can-do, person-centred approach.
In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.
This permanent full-time role requires the post holder to work 37 hours per week.
We are committed to increasing our diversity and we welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
Registered Charity 
101 - 500
Thank you!
Prospectus is delighted to partner with Charities Aid Foundation (CAF) to recruit an Adviser – Fundraising Strategy Expert, to join the Giving and Impact Services team. In this role you will be responsible for delivering CAF's strategic consultancy work with charities across corporates, private clients, and public sector.
CAF’s mission is to foster a better landscape for giving and a fair, sustainable future for all. By bringing charities, businesses, and philanthropists together, CAF simplifies giving, allowing charities to focus on their impactful work. Last year, CAF distributed over £1 billion to more than 160,000 non-profits in 119 countries.
This is a maternity contract of up to 12 months and offers a salary of up to £43,000 per annum plus excellent benefits. It is a hybrid role based in London, requiring a minimum of 2 days per week in the office.
As the Adviser – Fundraising Strategy Expert, you will deliver high-quality advisory work for charity clients on strategy and fundraising. You will also establish a proactive approach to building Advisory business development strategies and pipelines, including producing quality proposals in response to business leads.
This is an exciting opportunity for someone with experience of either working in philanthropic giving and impact services, fundraising or similar transferable skills within the philanthropic space. You will be driven to make a difference to society and will have the ability to collaborate with and inspire colleagues and clients.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. Please contact Femke Vorstman at Prospectus for support with your application.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Closing Date: 28 Oct 2024 23:59:59
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Are you a Head of Finance looking for your next opportunity? Do you have charity experience? Are you available immediately or on a short notice period? If so, read on…
My client, a well-known charity is seeking an interim Head of Finance to bolster their finance team on an initial 12 month basis with the potential to extend.
The main responsibilities of the interim Head of Finance are:
- Strategic financial planning and forecasting
- Business partnering approach between finance and wider organisation
- Manage opportunities and financial risk
- Oversee reporting, budgeting and audit
My client is looking for:
- An ACCA qualified accountant or qualified by experience
- Experience working in the charity sector with strong knowledge of regulations and reporting for Charity accounts
- Experience with system implementations
- Experience managing a team
This role offers hybrid working for the duration of the contract. Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Thank you!
Church and Christian Engagement Specialist
We’re looking for TWO experienced Church & Christian Engagement Specialists to join World Vision, an important charity helping vulnerable children across the world.
Position: Church and Christian Engagement Specialist
Location: Homebased (positions available covering the north of the M62 corridor or Northern Ireland)
Hours: Full-time and Part-time 15 hours per week (including occasional Sundays)
Contract: Permanent
Salary: £12,688 per annum (£30,874 FTE) + good range of benefits
Closing date: 6th November 2024
**Please Note: Applications without a CV and cover letter will not be considered.**
About the role:
We have an exciting opportunity for an amazing fundraiser to join our Church and Christian Engagement team. The heart of our work centres around engaging and inspiring Churches and Christians to join us- through regular giving, one off donations, action and prayer. Whether in churches, at festivals or events you will be sharing World Vision’s work around the world helping the most vulnerable children overcome poverty and experience fullness of life. You will be a confident communicator, a sharer of stories, a focused fundraiser.
You will join a team working across various fundraising and engagement activities throughout the year. You will build and manage your own caseload of external relationships across the UK, combining face-to-face, online and telephone work, to connect with churches and individuals. Using our existing resources, you will offer people the opportunity to join us- whether through sponsoring a child, donating to our work in emergencies, using our discipleship resources or praying for our work around the world.
In this team, we love that each day is different - from online meetings with longstanding church supporters, to meeting new audiences at Christian festivals, or on the road supporting our work on tour with an event partner. As a key member of the team, you'll be confident managing your own workload within the context of our wider team plans, working together with colleagues in wider teams to bring our work alive. You will have an eye for detail and fantastic relationship-building skills. You'll be confident working to targets, and excited about sharing World Vision’s work with new and existing donors.
Key areas of responsibility include:
- Confidently building connections with churches and their leaders towards engaging with World Vision’s work, creating opportunities for individual giving or gifts from the church community.
- Using existing resources, campaigns and engagement tools to engage churches and individual Christians to support our work.
- Build a caseload of engaged church contacts to meet or exceed annual fundraising & acquisition goals, managing your time & workload.
- Ensure churches are on the correct supporter journey for their level of engagement, using appropriate touchpoints (telephone, email, meetings, hand written notes etc) to intelligently engage with key contacts. Maintenance of records, use of CRM system, monthly reporting on income and financial management including making sure gifts are properly allocated.
- Sharing WV’s work through in an audience appropriate way, including (but not limited to) presentations to church leaders, speaking in church services, or other external opportunities. Making a clear and compelling ask.
- Attending events (online and in person) to connect with individuals and leaders as a member of the WV team.
About you:
To be successful in this role, you will need to have excellent attention to detail and be able to juggle multiple projects/pieces of information and form them into well-ordered activity plans and be able to prioritise.
Key skills required for this role:
- Superb communication skills, both in formal and informal settings
- Fundraising or sales experience
- Strong relational skills, potentially with experience in nurturing relationships towards financial engagement
- A good understanding of the UK church and Christian landscape
About the organisation:
World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.
Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
You may also have experience in areas such as: as Donor Development Coordinator, Donor Funding, Donor Fundraising, Supporter Development Coordinator, Corporate Partnerships Manager, Senior Corporate Fundraiser, Fundraising, Fundraiser, Head of Fundraising, Individual Giving Manager, Regional Fundraising Manager, Development Manager, Income Generation Manager, Senior Fundraiser, Major Giving Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Peer Support Worker
Post no: 619
Location: Luton Wellbeing Centre, Dumfries Street, Luton
Contract type: Permanent
Hours: 9 hours per week, Tuesday (6.5 hours) + 2.5 hours admin flexible (to be agreed)
Salary: £23,088 per annum, FTE (actual salary £5,616.00 per annum)
We are searching for a Peer Support Worker to join our mental health services. The role is a peer support worker, who use own lived experience of mental health difficulties to support others on their recovery journey through the facilitation of group based, peer support.
Our peer support and recovery services are a key element of the services we offer, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals.
Service Delivery
- Facilitate Peer Support groups and ensure outcomes which support individuals
- with mental health and wellbeing needs across Luton in line with Mind BLMK’s agreed peer support model and service’s KPIs and contract requirements.
- To support the Service Manager, when required, by assessing individual’s suitability for attending the peer support service in the line with the organisations Access to Services process.
- Signpost individuals to wider services and encourage and support people to access local activities and community services.
- Use own lived experience of mental health challenges to show hope, empathy and understanding in a safe space where people feel accepted. Share ideas and approaches that support the improvement of mental health and wellbeing and embed this in working practices as a peer.
- Work closely with Service Manager to ensure that our peer support service meet the needs of Luton’s diverse community.
- Encourage and support client engagement with Mind BLMK through the influence and participation process, Guarantor Membership, and training opportunities.
- Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
- Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on 31 October 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Thank you!
Citizens Advice in West Sussex (north, south, east) are a local charity who give free independent advice in West Sussex and are looking for an experienced Housing Solicitor to develop an exciting new housing casework project and pro bono programme.
You must be self-motivator and highly organised with a drive to grow a new project and deliver high quality and hit the ground running. You will need to meet the Legal Aid Agency Housing Law requirements and have experience of the Specialist Quality Mark in delivering housing casework. You will be able to demonstrate an understanding of the needs of vulnerable clients, excellent negotiations skills to prevent homelessness, advocate for tenants, provide court representation and take a holistic approach so client needs are met. You will be able to work independently and able to manage your time to supervise pro bono students and corporate placements, work with engagement teams to demonstrate the impact of this project and develop funding opportunities.
What you will get
- 26 days annual leave plus bank holidays
- Flexible working
- Employee Assistance Programme
- Enhanced sick and maternity pay
- Access to extensive training and continued professional development
We look forward to hearing from you!
Closing Date: Thursday 31 October 2024 at midnight
Interview Date: w/c 4 November
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Senior Events Officer to join a renowned London based Charity supporting people with terminal illnesses
The successful post holder will be responsible for the driving of events through the development and delivery of the annual calendar for the Charity
Job Responsibilities:
- With support from the Community & Events Manager, organise and lead on the successful delivery of the annual hospice fundraising event programme
- Research, plan and implement new events to diversify the annual programme
- Proactively seek and maintain new relationships to enhance our events
- Conduct presentations and hospice tours to engage supporters and partners
- Prepare feasibility studies, budget and action plans for all events
- Undertake post event data analysis and evaluation for every event, reporting against KPIs, income breakdown, costs against budget
Person Specification:
- Understanding and enthusiasm towards charity fundraising events
- Considerable experience of event management to recruit, engage, inspire and retain supporters
- Excellent time management and organisation skills, working to deadlines
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and audiences
- The ability to be a proactive self-starter and to use initiative to resolve problems and create solutions to improve results
Agency reference number: J84507
Location: South East London
Salary: £29,000 - £37,500 per annum
Working hours: Full-time, 35 hours per week
Working pattern: Flexible Hybrid/Remote
This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Thank you!
Mental Health Recovery Worker
£14,136 - £14,880 for 22 hours per week
Newport
Permanent
Part Time – 22 hours per week
Working Pattern: Includes shifts between 12pm and 10pm Monday to Friday, including bank holidays
This role is based at our client’s mental health crisis intervention service which provides telephone, email, or face to face support and a “safe space” to adults with mental health diagnosis during evenings and weekends.
Their aim is to understand why someone is at crisis point and work with them to take steps to reduce the crisis and reduce the need for emergency intervention.
If you’re passionate about supporting individuals with mental health issues and are looking for a role where you will make a real difference in the lives of those you support, then this is the role for you!
The role
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You will greet, assess and provide person centered support to all individuals accessing the service
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You will record and maintain client records, ensuring risk assessments and safety plans are detailed and accurate
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You will be effective in de-escalating difficult situations, ensuring that you adhere to all lone working and safeguarding policies
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In order to signpost clients effectively, you will have good knowledge of partner agencies and additional services to support people in the community to manage their mental health
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You will help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
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You will work in accordance with the Health and Safety regulations and all policies and procedures
About you
Previous experience in this type of work is not essential but you will have a real passion for wanting to work within a Mental Health Service. Your values will match theirs and you will be committed to helping others and enjoy the real job satisfaction that this brings.
They are looking for someone with:
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Clear verbal and written English skills
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Good IT and keyboard skills
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A polite, assertive manner, ability to self-motivate
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Passion for working in a client/customer facing role
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Knowledge of Mental Health First Aid
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An interest and genuine concern for mental health, homelessness and related issues
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Knowledge of voluntary and statutory agencies
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Staff benefits include:
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Pension with life cover
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Generous holiday allowance
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Extra mile awards for outstanding work
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Work offers including discounted shopping vouchers, days out and holidays
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Cycle to work scheme
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Confidential employee assistance programme including access to counselling
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Employee voice – their Staff Council
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Recruitment referral scheme
They support and develop their staff by providing:
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A comprehensive induction and training programme
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Management training
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Trauma-informed care training
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Specialist training, coaching and development opportunities linked to personal development plans
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Access to accredited qualifications
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Mental Health First Aid training and provision
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Access to counselling psychologists via their Psychology Service
About them
They offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Their services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
They work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.
They’re committed to creating an inclusive and diverse workforce that embodies their values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
They welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks in our office
Reports to: Senior Young Persons Link Worker
Based: Merton
Salary: £33,536
Contract: Permanent - Full Time and Part Time roles available
Work Arrangement: 40 hours or 16 hours per week
DBS: Basic
Role Overview:
As a Young Persons Link Worker, you will be providing social prescribing support to young people, and/or their families. The aim of the role is to help clients improve their health and wellbeing by connecting them to community support. This could include helping people with a range of issues such as coping with social pressures, emotional wellbeing, physical inactivity, financial difficulties, crime, loneliness, bullying, relationship issues, housing issues and family problems.
The role involves working with professionals in Primary Care, education, social services and other community and voluntary sector services to develop the service. The successful candidate will be an excellent communicator, passionate about supporting people and dedicated to reducing inequalities in the local area.
The Health and Wellbeing Team are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes.
Main Duties/Responsibilities:
Person-centred care and support
- Deliver effective social prescribing appointments using a holistic and person-centred approach
- Empower clients to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plan
- Signpost and refer people to local voluntary, community and statutory services that help meet their needs
Communication and Collaboration
- Work with the Primary Care partners and the Enable Health & Wellbeing Team to develop a social prescribing service that supports young people and families
- Maintain regular contact with primary care teams, providing updates and sharing knowledge of local VCSE organisations
- Develop supportive relationships and work in partnership with local VCSE organisations, community groups, and statutory services to make safe and effective onward referrals
Service Quality and Development
- Collect and record outcome and monitoring data using required systems, contributing to the evaluation of the programm
- Manage own case load to ensure clients receive appropriate levels of support and expectations are met and keep accurate records of client interactions and record all onward referrals to VCSE service
- Gather client feedback to evaluate the quality of the service and to inform service changes and developments
- Complete Quality Assurance Assessments for VCSE organisations accepting social prescribing referrals to ensure they are safe, effective, and have the support they need to be part of social prescribing
Skills and Experience:
- At least 2 years’ experience in a role that involves delivering face-to-face support in a relevant health, social care or youth work environment
- At least 2 years’ experience working with/ supporting disadvantaged young people and their families
- Experience of working with the VCSE sector, including with volunteers, small community groups and youth groups
- Experience of partnership working and relationship building across different sectors and organisations
- Motivational interviewing, behaviour change, or health coaching qualification (desirable) or willingness to undertake training (essential)
- Understanding of the challenge’s young people and families within inner London face particularly relating to obesity and mental health issues
- Proficient in Microsoft Office (including Excel, Word, Outlook and PowerPoint) and other client monitoring systems or tools as required
- Strong interpersonal skills with the ability to develop effective working relationships with a wide range partners including GPs, VCSE organisations and service users
- Excellent communication skills, verbal and written; able to communicate with a range of stakeholders in a meaningful way
- Able to work flexible hours if required by the post and able to work in various setting
- Able to commute to various service locations across the borough as required
This is an exciting opportunity to be a part of a company that positively impacts the community around us! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Thank you!
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
The deadline for applications is the 17 November 2024
Interviews will be held 26 November 2024
Thank you!
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based onsite either Crisis Skylight Merseyside, 96 Kent Street, L1 5BD and partner agencies on a rota basis.
Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis
About the role
As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will:
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Welcome them to the service on site and at partner agencies,
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Listen carefully and non-judgementally to their story,
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Complete thorough Crisis and Mainstay assessments using a trauma informed approach,
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Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness.
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Help them formulate a holistic plan and help them take the initial steps, where necessary.
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Hold a caseload of members who require short term intervention to end their homelessness.
About you
To be successful in this role you will have:
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Experience of working successfully with disadvantaged/or socially excluded groups and individuals, utilising a psychologically informed approach.
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Ability to deliver excellent customer service, ensuring accessible, welcoming, and safe ‘front of house’ environment in a busy service.
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Experience of assessing presenting needs, and an understanding of strengths-based assessments. You will have empathy and understanding of the barriers to accessing services.
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Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
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Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
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Excellent organisation and prioritisation skills, with the ability to successfully manage a busy and diverse workload.
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The ability to use your own initiative to contribute to the effective running of the service and to work flexibly as part of a team.
You may have experience in:
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Homelessness, housing, mental health, harm reduction services.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 3 November 2024 23:55
Interview date and location: Friday 15 November 2024 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an enthusiastic self-starter with relevant technical experience to fill the role of Senior AV Technician.
Senior AV Technician
Location: Based in Kensington, London.
Salary range: £41,645 - £44,285 per annum depending on experience and qualifications.
Contract: Permanent, full-time, subject to successful completion of a probationary period of three months.
As part of the Venue Hire team you will be leading on the AV elements of Society and Venue Hire client event delivery and assist them to project their ideas with technical expertise. You will be responsible for leading the technical team for events requiring support with Audio/Video, streaming, hybrid, lighting and recording needs.
Duties and responsibilities
- Lead the technical production of high-profile, technically complex events and assist in the hands-on delivery of events in line with the programme requirements for the venue.
- Ensure all technical requirements are set up and ready before each event starts.
- Select and prepare equipment for future events and meetings as required.
- Brief and hand over of the relevant files to the freelancer team before events.
- Provide technical support to clients and staff before events and during conferences and other event formats.
- Operate event production equipment including audio desk, lighting desk, vision mixer and PTZ cameras and operation.
- Demonstrate advanced proficiency in operating audio-visual equipment, including Digico SD9, vMix, Blackmagic Design Switcher and software, Shure Wireless Microphone.
- Set up live streaming, virtual, video and hybrid conferencing equipment and sourcing additional external equipment where required in the Ondaatje Theatre and Education Centre. OT.
- Set up video conferencing kit in meeting rooms for hybrid meeting with Zoom Teams etc.
- Test and monitor that live streaming feeds are working.
- Ensure that freelancers perform as required onsite and using our equipment; supervise and manage freelance support for event (where it is required), as agreed with the Venue team.
- Supervise and training freelancers on all existing and new equipment.
- Be proactive in research, selection and/or upgrade of AV equipment to purchase and the installation and oversight of new equipment installation.
- Ensure that AV equipment is maintained, undertaking necessary repairs or utilising a maintenance company services.
- Prepare and maintain user guides and maintain an inventory of Society AV equipment.
- Carry out regular liaison with senior executives and high-profile clients regarding their event AV needs.
- Work with the Venue team to provide feedback on possible enhancements and improvements to the Society’s Events spaces.
- Meet regularly with Venue hire team colleagues to plan and fill all events requests for the week ahead including hybrid events, conferences, webinars, broadcasts, and streaming.
- Contribute to event debriefings, discussing customer feedback to ensure continuous assessment and improvement.
Benefits
- There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am and 4.00pm.
- Flexible working arrangements are available with a mix of office based and home working.
- 25 days annual leave per annum, pro rata, plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support.
Applications must be received by 9.30am on Friday 15 November.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the London Boroughs of Croydon, Sutton and Merton. Our vision is to offer huge amounts of compassion and professional insight to children and young people living in these areas.
We’re currently recruiting one full-time Charity Administrator. The post is office based and offers great opportunity for a varied role in a forward-facing young people’s mental health charity.
To be successful in the role you must:
- Have an interest in and empathy for young people
- Be able to respond sensitively to young people in distress on the phone, in person, via email and text
- Have a professional telephone manner and excellent interpersonal skills
- Be highly computer literate and confident using Office 365
- Have very good organisational, administration and time management skills
- An ability to work within organisational frameworks and structures
- A commitment to operating within the policies of the charity including confidentiality and Equality and Diversity
In return we offer a salary of £29,507 p.a., inclusive of Outer London Weighting. Staff have access to regular internal and external training opportunities and to benefits including a company pension, an Employee Assistance Programme, store and event ticket discounts.
Closing date for applications - Midday Monday 28th October 2024
The client requests no contact from agencies or media sales.
Thank you!
Senior Independent Sexual Violence Advocate
Location Galop Offices, London
Contract: Fixed Term Contract, Full time - Contract Until 31 March 2025 (extension subject to funding)
Salary: Grade E £37,014.59 - £38,981.45 (including inner London weighting of £4129.42)
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Senior Independent Sexual Violence Advocate to provide an effective and professional service to LGBT+ people facing violence and abuse.
Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.
We run a national support helpline for LGBT+ victims and survivors of: domestic abuse; hate crime; rape and sexual abuse; and so-called “conversion therapy”. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.
Galop is looking for an experienced practitioner to provide effective support to LGBT+ victims and survivors of sexual abuse and violence in the UK. You will work within the advocacy team to deliver advice, support, and advocacy to LGBT+ victims and survivors of sexual violence. You will act as a specialist lead within the advocacy team on sexual violence, including providing support, advice and expertise to your colleagues and externally.
You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community.
You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focussed and enjoy working collaboratively across a diverse and committed team. You’ll need to have good resilience and self-care and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our team.
Closing Date
Applications should be submitted by 10am on Wednesday 6th November 2024
Interviews will be held on Thursday 14th November and Friday 15th November 2024
Questions?
If you have any questions or would like to discuss the role further prior to application, please contact our Advocacy and Support Manager.
REF-217 381
Thank you!
Head of Customer Voice
Home-based, some travel to Newcastle under Lyme
£70,000
Are you passionate about putting the customer voice at the heart of decision making? Do you have experience of turning customer feedback into actionable insights to shape and improve service delivery? If so, we’d love to hear from you!
Our client is looking for a Head of Customer Voice to lead the way in championing our customers, ensuring their voice is continuously heard and acted upon.
As the Head of Customer Voice, you’ll drive strategic customer insight and continuous improvement. Building relationships with key stakeholders will be key to effecting change and improving customer experience.
You’ll have a proven track record in a similar role, operating at a senior level to influence change along with experience of presenting data and insight to a variety of audiences including Board level.
Experience of leading on corporate performance frameworks with the ability to interpret Government and Regulatory Policy and guidance is a must, coupled with previous experience of managing data and insight teams.
Experience in the Social Housing sector and knowledge of Ombudsman and regulatory requirements would also be beneficial.
First stage interviews – 29th October
Second Stage interviews – 6th November
This post is subject to a satisfactory Basic DBS check.