Client Manager Jobs
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based onsite either Crisis Skylight Merseyside, 96 Kent Street, L1 5BD and partner agencies on a rota basis.
Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis
About the role
As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will:
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Welcome them to the service on site and at partner agencies,
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Listen carefully and non-judgementally to their story,
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Complete thorough Crisis and Mainstay assessments using a trauma informed approach,
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Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness.
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Help them formulate a holistic plan and help them take the initial steps, where necessary.
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Hold a caseload of members who require short term intervention to end their homelessness.
About you
To be successful in this role you will have:
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Experience of working successfully with disadvantaged/or socially excluded groups and individuals, utilising a psychologically informed approach.
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Ability to deliver excellent customer service, ensuring accessible, welcoming, and safe ‘front of house’ environment in a busy service.
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Experience of assessing presenting needs, and an understanding of strengths-based assessments. You will have empathy and understanding of the barriers to accessing services.
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Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
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Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
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Excellent organisation and prioritisation skills, with the ability to successfully manage a busy and diverse workload.
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The ability to use your own initiative to contribute to the effective running of the service and to work flexibly as part of a team.
You may have experience in:
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Homelessness, housing, mental health, harm reduction services.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 3 November 2024 23:55
Interview date and location: Friday 15 November 2024 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Minerva Activities Coordinator
Salary: £22,000 - £28,000
Location: Hammersmith
Hours: Full time - 35 hours per week
Contract: Fixed term until March 2026
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System, through dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
As the Minerva Activities Coordinator you will be responsible for enhancing the offer to women referred into the Minerva service by supporting them to engage with their local women’s centre provision. You will be based at your regional women’s centre five days a week, as the first point of contact for women entering the centre space or contacting the service via the centre helpline. As Activities Coordinator you will create and deliver a relevant and lively activities programme for women to attend, in partnership with Minerva’s specialist delivery partners.
About You:
To be successful as the Minerva Activities Coordinator you will need the below experience and skills:
- You are an excellent relationship builder who can warmly work with women
- You will bring experience of supporting vulnerable communities and have good working knowledge about safeguarding and risk management and bring an eagerness to learn and develop new skills.
- You will deliver an exceptional first point of contact service, and deliver engaging activities with the women using this service
We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: Friday 1st November 2024
Interviews are taking place on a rolling basis
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Senior Events Officer to join a renowned London based Charity supporting people with terminal illnesses
The successful post holder will be responsible for the driving of events through the development and delivery of the annual calendar for the Charity
Job Responsibilities:
- With support from the Community & Events Manager, organise and lead on the successful delivery of the annual hospice fundraising event programme
- Research, plan and implement new events to diversify the annual programme
- Proactively seek and maintain new relationships to enhance our events
- Conduct presentations and hospice tours to engage supporters and partners
- Prepare feasibility studies, budget and action plans for all events
- Undertake post event data analysis and evaluation for every event, reporting against KPIs, income breakdown, costs against budget
Person Specification:
- Understanding and enthusiasm towards charity fundraising events
- Considerable experience of event management to recruit, engage, inspire and retain supporters
- Excellent time management and organisation skills, working to deadlines
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and audiences
- The ability to be a proactive self-starter and to use initiative to resolve problems and create solutions to improve results
Agency reference number: J84507
Location: South East London
Salary: £29,000 - £37,500 per annum
Working hours: Full-time, 35 hours per week
Working pattern: Flexible Hybrid/Remote
This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Head of Customer Voice
Home-based, some travel to Newcastle under Lyme
£70,000
Are you passionate about putting the customer voice at the heart of decision making? Do you have experience of turning customer feedback into actionable insights to shape and improve service delivery? If so, we’d love to hear from you!
Our client is looking for a Head of Customer Voice to lead the way in championing our customers, ensuring their voice is continuously heard and acted upon.
As the Head of Customer Voice, you’ll drive strategic customer insight and continuous improvement. Building relationships with key stakeholders will be key to effecting change and improving customer experience.
You’ll have a proven track record in a similar role, operating at a senior level to influence change along with experience of presenting data and insight to a variety of audiences including Board level.
Experience of leading on corporate performance frameworks with the ability to interpret Government and Regulatory Policy and guidance is a must, coupled with previous experience of managing data and insight teams.
Experience in the Social Housing sector and knowledge of Ombudsman and regulatory requirements would also be beneficial.
First stage interviews – 29th October
Second Stage interviews – 6th November
This post is subject to a satisfactory Basic DBS check.
We are seeking an enthusiastic self-starter with relevant technical experience to fill the role of Senior AV Technician.
Senior AV Technician
Location: Based in Kensington, London.
Salary range: £41,645 - £44,285 per annum depending on experience and qualifications.
Contract: Permanent, full-time, subject to successful completion of a probationary period of three months.
As part of the Venue Hire team you will be leading on the AV elements of Society and Venue Hire client event delivery and assist them to project their ideas with technical expertise. You will be responsible for leading the technical team for events requiring support with Audio/Video, streaming, hybrid, lighting and recording needs.
Duties and responsibilities
- Lead the technical production of high-profile, technically complex events and assist in the hands-on delivery of events in line with the programme requirements for the venue.
- Ensure all technical requirements are set up and ready before each event starts.
- Select and prepare equipment for future events and meetings as required.
- Brief and hand over of the relevant files to the freelancer team before events.
- Provide technical support to clients and staff before events and during conferences and other event formats.
- Operate event production equipment including audio desk, lighting desk, vision mixer and PTZ cameras and operation.
- Demonstrate advanced proficiency in operating audio-visual equipment, including Digico SD9, vMix, Blackmagic Design Switcher and software, Shure Wireless Microphone.
- Set up live streaming, virtual, video and hybrid conferencing equipment and sourcing additional external equipment where required in the Ondaatje Theatre and Education Centre. OT.
- Set up video conferencing kit in meeting rooms for hybrid meeting with Zoom Teams etc.
- Test and monitor that live streaming feeds are working.
- Ensure that freelancers perform as required onsite and using our equipment; supervise and manage freelance support for event (where it is required), as agreed with the Venue team.
- Supervise and training freelancers on all existing and new equipment.
- Be proactive in research, selection and/or upgrade of AV equipment to purchase and the installation and oversight of new equipment installation.
- Ensure that AV equipment is maintained, undertaking necessary repairs or utilising a maintenance company services.
- Prepare and maintain user guides and maintain an inventory of Society AV equipment.
- Carry out regular liaison with senior executives and high-profile clients regarding their event AV needs.
- Work with the Venue team to provide feedback on possible enhancements and improvements to the Society’s Events spaces.
- Meet regularly with Venue hire team colleagues to plan and fill all events requests for the week ahead including hybrid events, conferences, webinars, broadcasts, and streaming.
- Contribute to event debriefings, discussing customer feedback to ensure continuous assessment and improvement.
Benefits
- There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am and 4.00pm.
- Flexible working arrangements are available with a mix of office based and home working.
- 25 days annual leave per annum, pro rata, plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support.
Applications must be received by 9.30am on Friday 15 November.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society is committed to equal opportunities and values diversity in its workforce.
No agencies please.
About us
Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.
The Role
We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.
You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.
The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.
You will work closely with the Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation
This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.
How to apply
You will need to:
- Submit a comprehensive CV and supporting statement
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
Closing Date: Sunday 3 November
Interview date: 7 November (likely to be in person)
You will also be required to provide proof of your eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Recovery Practitioner - Lewisham
We have an exciting opportunity for a Recovery Practitioner to join one of the largest charities in the country on an initial temporary basis.
This is a rolling contract, where you would be required on site from 9am to 5pm, Monday to Friday.
This is an exciting opportunity for someone who has dealt with substance misuse issues and is hoping to advance in their career with an organisation that will help them further their personal and professional growth.
Responsibilities:
· Assisting clients when they first join the programme and identify the best course of action for their recovery
· Minimising the harm that drugs and alcohol do to clients and the larger community
· Acting as an advocate for partnership services
· Assisting service users with their social (re)integration so they can live meaningful lives by encouraging self-determination, resilience and recovery
· Facilitate group sessions to provide service users with structured information at different phases of their recovery
Experience Required:
· Possess a thorough awareness of substance misuse issues or have previous experience working in a related field
· Possess a solid working understanding of drug and alcohol services, interventions, and best practices
· Capacity to successfully manage change while putting the interests of service users first
· Recognise the significance of information governance procedures and adhere to all required safety measures
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the London Boroughs of Croydon, Sutton and Merton. Our vision is to offer huge amounts of compassion and professional insight to children and young people living in these areas.
We’re currently recruiting one full-time Charity Administrator. The post is office based and offers great opportunity for a varied role in a forward-facing young people’s mental health charity.
To be successful in the role you must:
- Have an interest in and empathy for young people
- Be able to respond sensitively to young people in distress on the phone, in person, via email and text
- Have a professional telephone manner and excellent interpersonal skills
- Be highly computer literate and confident using Office 365
- Have very good organisational, administration and time management skills
- An ability to work within organisational frameworks and structures
- A commitment to operating within the policies of the charity including confidentiality and Equality and Diversity
In return we offer a salary of £29,507 p.a., inclusive of Outer London Weighting. Staff have access to regular internal and external training opportunities and to benefits including a company pension, an Employee Assistance Programme, store and event ticket discounts.
Closing date for applications - Midday Monday 28th October 2024
The client requests no contact from agencies or media sales.
About Reprieve
Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to past harms with a view to preventing them from occurring again.
In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.
We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.
About this role
We are pleased to advertise for a Head of Death Penalty Projects- US to oversee our work against the death penalty in the United States of America.
Reprieve has worked against the death penalty since our founding. In recent years we have built a particular specialism in issues relating to lethal injection, the most popular execution method in the US. Lethal injection has been touted as more humane than other methods – a modern, clean, clinical way to execute. This couldn’t be further from the truth. Lethal injection executions go wrong more often than any other execution method, often resulting in prolonged and torturous executions, commonly known as “botched” executions. Through our work we aim to dispel the myth of the humane execution, working with allies across medicine, business and other sectors to end the misuse of medicines and medical technology in executions.
The existing portfolio of work includes litigation, investigation and analysis, corporate engagement, a wide range of public and private advocacy, and developing and maintaining world-leading expertise on execution methods, particularly the jurisprudence and science relevant to lethal injection.
Contract, location and salary
The role is a full-time, permanent position with a salary of £59,226 per annum less any required deductions for tax and national insurance.Reprieve operates a hybrid working model and we require staff to work a minimum of 40% from the London office and the rest of the week from home. There is the opportunity for international travel in the role.
Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of non-financial benefits to employees. We welcome applications from a range of backgrounds. You can learn more about Reprieve’s salary structure and ethos on our website.
Full details and how to apply
Please see the job description for full details including a person description. Applicants should complete and submit an application form, and the deadline for applications is 17 November 2024. Applicants must have the right to work in the UK currently and for the duration of the contract.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Challenge Events Fundraiser to work for a leading charity based in South East London. This is a permanent role within the hospice’s busy Fundraising team, responsible for planning and executing a variety of challenge events to support the hospice’s vital work in the local community.
Key responsibilities of the role:
- Develop and deliver a diverse and successful calendar of challenge events, including third-party and hospice-led events such as marathons, skydives, and overseas treks
- Provide excellent stewardship and personalised communication to event participants, ensuring long-term supporter engagement
- Work collaboratively with the Community & Events Manager and the Communications and Marketing teams to create engaging marketing materials and event plans
- Ensure all events comply with Health and Safety, GDPR, and Fundraising Regulator Code of Practice standards
- Manage event budgets, track KPIs, and report on income and costs against targets
- Build and maintain relationships with external suppliers and partners, such as tour operators and event organisers
- Conduct post-event evaluations to capture insights, improve future events, and maximise supporter retention
Ideal candidate profile:
- Proven experience in event management, ideally in a fundraising or charity environment
- Strong organisational and project management skills, with the ability to manage multiple events simultaneously
- Excellent verbal and written communication skills, with the ability to engage and inspire supporters
- Knowledge of GDPR regulations and event compliance standards
- Ability to work under pressure and meet deadlines
- Experience in building relationships with stakeholders and providing outstanding customer care
Agency reference number: J84508
Location: South East London
Salary: £26,080 – £29,800 per annum
Working hours: Full-time, 35 hours per week
Working pattern: Office-based, with occasional flexibility
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out!
Venn Group is an equal opportunities employment business and employment agency, welcoming applications from all candidates.
The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education as well as members from the school community.
Contract and Salary ; Permanent and Salary Band D (£45k FTE)
Hours: 0.6 or 0.8 FTE i.e. over 3 or 4 days each week
Reports to the PSA’s Chief Executive
Location: All roles are based at our offices in Camden London but the PSA staff work hybrid and supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly and The whole team is endeavouring to collaborate in our offices regularly, especially on Wednesdays each week.
Job purpose: The postholder will support our aim to be the leading advocate for and supporter of Political Studies in the UK. Working with the CEO, the rest of the PSA Team and trustees you will lead the association’s membership services, communications, outreach programmes, and events including:
· Teaching and Learning Network
· Postgraduate students and Early Career Network
· Schools & Student programmes
· Specialist Groups
· Recognising professional contributions including our prizes and awards
· Advocacy for Political Studies.
The PSA is the home of Political Studies and in doing so the PSA’s staff and trustees work to bring our community together and advocate its importance to achieve our mission. This role plays a vital role in achieving this.
You will build and sustain a team of motivated and skilled staff and contractors and support them to continuously develop, innovate and enjoy their work. You will reflect the values of sustainability, diversity, advocacy and excellence in everything that you and your team do.
The post-holder will also contribute to the association’s income and membership targets, work within assigned budgets and creatively with partners as well as monitoring and reporting performance to trustees.
Operational priorities in the first year in being in post will include:
· Embedding a new website and CRM
· Implementing a new PSA 2025+ Strategic Plan including reviews of our membership offer and specialist groups
· Delivering the association’s annual conference
· Recruiting new team members to successfully deliver this strategy.
Team Structure & Context: The post will line manage a team of membership, communications and events personnel including the services of several external expert suppliers. You will also, on occasion, deputise for the CEO. This role works closely with the Operations & Finance team on governance, budgeting, grants and awards, digital systems and delivery.
Interview: There will be a two-stage interview process, first stage interview with be on either 6th or 8th November via teams and second stage will be in person in Camden on 15th November.
Main responsibilities:
Governance, Strategy and Leadership:
- Work with the PSA’s trustees and PSA team to shape and deliver the PSA’s strategy and annual business plans and support our aim to be the leading advocate and scholarly community for Political Studies in the UK
- Ensure key performance indicators relating to your work area are monitored, reported and used to continuously improve our operations.
- Work with trustees and lead by example to embed the values of sustainability, diversity, advocacy and excellence throughout the organisation
- Lead, support, and motivate staff so they are engaged and committed to delivering the organisation’s culture, values and objectives while meeting their individual potential and enjoying their work
- You will be able to approve expenditure in accordance with the PSA’s Scheme of Delegation and finance policies and procedures
- On occasion, co-ordinate the PSA’s response to government and other consultations and represent the association while engaging stakeholders.
Membership Services and Communications:
Lead and support your Membership, Events, Communications & Programmes line-reports to develop and deliver the following:
- Devising the PSA’s membership, marketing and communications strategies with the wider PSA Team and trustees so that the association maintains and enhances its profile, size, and impact
- Manage team members and contractors to ensure the development and delivery of these strategies including the organisation’s membership services, codes of conduct, professional standards and package of member benefits
- Work with your team and trustees in shaping our membership offer which supports our members as they progress through their studies and careers. This includes the development and delivery of new membership categories including the PSA Fellowship
- Work with your team members to continuously improve the PSA’s member communications and content ensuring that all web and other digital and printed content and data is timely and good quality. You will ensure an ongoing programme of content and calls for action including promotion of Political Insight magazine and journals, the PSA Blog, e-newsletters, and social media as well as the efficient and effective deployment of the CRM so we can give our members, donors and stakeholders the best experience possible
- Work with your team to ensure the membership recruitment, renewal and services run smoothly and achieve the continued growth in the association and that expectations are met
- Run the annual academic prizes programme as a part of our PSA member benefits package and in partnership with others including the American Political Science Association and the Academy of Social Sciences
- Support the CEO and Head of Operations and Finance with implementing the PSA’s grant and other support programmes as part of our member benefits package
- Support the PSA’s Chair and CEO on wider engagement with the higher education and learned society sectors including supporting heads of department gatherings and communications.
Programme Management:
Deliver the PSA’s Schools programme:
- Support PSA trustees in creating a programme in line with the PSA’s strategy
- Lead team members, suppliers, and partners to deliver this programme to as wide a range of teachers and pupils as possible
- Promote the teaching and study of Politics particularly post-16 and at undergraduate level
- Develop and deliver an offering for teachers and students (particularly post-16 resources and events) involving input from academics in line with PSA Strategy
- Support the PSA’s trustees on engagement and advocacy concerning post-16 curriculum and assessment.
Supporting Students, early career academics and those focussed on higher education teaching and learning:
- Support your team members in managing member networks including the PSA’s Teaching and Learning Network (TLN) and Early Career Network (ECN), its volunteer convenors (committee members) and programme of communications, resources and events and imbed these as a clear part of our membership offering
- Support your team members in undertaking the election and training of incoming committee members and ensure the development of appropriate procedures and annual actions plans so that they adhere to the byelaws of the association and agreed budgets
- Support the PSA’s trustees with engagement and advocacy concerning Higher Education teaching and learning and the content of Politics courses
- Work with team members to organise and develop the annual PSA undergraduate Conference, and develop a wider programme of work with opportunities to undergraduate students to engage with the PSA
- With support from the team, ensure the effective operation of the PSA’s family of specialist groups in particular the management and growth of their own membership and communications as well as supporting their events and, in liaison with the Finance Manager, their own income and expenditure
- Work with team members, trustees and association members on the provision of developmental activities including mentoring and training programmes.
Delivering the PSA’s Annual Conference, annual lecture, and other events:
- Devise in consultation with colleagues and trustees, a conference and events strategy for the organisation aimed to bring our community together, further our strategy and maximise revenues. This should include events supporting all membership types, specialist groups and our networks.
- Manage the team responsible for delivery and ensure productive relationships between staff and suppliers as well as academic and commercial partners
- Develop and manage project budgets including the Annual Conference from inception to completion in consultation with team members and the Operations and Finance Team, reporting to the Chief Executive and Trustees.
- Oversee existing systems to monitor progress and expenditure through the regular scrutiny and review of budgets and project plans, from proposal though implementation and delivery
- Support team members in the delivery of PSA’s annual conference and the wider events programme, ensuring that all of these are of the highest quality and linked to the PSA’s wider strategic priorities ensuring all these events are risk-assessed, insured, delivered cost-effectively, on time and to a high professional standard
- Exploit opportunities to increase membership, profile, reach, and income including sponsorship and advertising as well as opportunities to increase inclusion through technology. This will include you and your team building relationships with potential sponsors, advertisers and exhibitors to maximise the opportunities available at PSA events and in our publications including selling sponsorship/stand/exhibition space to potential exhibitors/partners
- Conduct post-event evaluation to ensure continuous improvement and assess impact
- Ensure a pipeline of future annual conferences and other events through effective engagement with trustees and university Politics departments and other stakeholders.
Other duties and responsibilities:
The above role description is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative, and flexible in line with the needs of the post and the organisation
- On occasion, this may entail supporting colleagues in work areas outside of this job description including deputising for the CEO
- These duties are subject to change from time to time as determined by business priorities and communicated by the CEO. As and when duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder
- The post-holder is expected to provide general support in running the PSA offices and line-manage their team members to do likewise
- Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR.
How to apply: Please submit your application by 9am Monday 28th October sending a covering letter together with your CV
The client requests no contact from agencies or media sales.
Recovery Practitioner - Harrow
We have an exciting opportunity for a Recovery Practitioner to join one of the largest charities in the country on an initial temporary basis.
This is a rolling contract, where you would be required onsite from 9am to 5pm, Monday to Friday.
This is an exciting opportunity for someone who has dealt with substance misuse issues and is hoping to advance in their career with an organisation that will help them further their personal and professional growth.
Responsibilities:
Assisting clients when they first join the programme and identify the best course of action for their recovery
Minimising the harm that drugs and alcohol do to clients and the larger community
Acting as an advocate for partnership services
Assisting service users with their social (re)integration so they can live meaningful lives by encouraging self-determination, resilience and recovery
Facilitate group sessions to provide service users with structured information at different phases of their recovery
Experience Required:
Possess a thorough awareness of substance misuse issues or have previous experience working in a related field
Possess a solid working understanding of drug and alcohol services, interventions, and best practices
Capacity to successfully manage change while putting the interests of service users first
Recognise the significance of information governance procedures and adhere to all required safety measures
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Our client, a leading London University is currently looking to recruit a proactive and dynamic Centre Administrator/PA, on a temporary, full-time basis (35 hours) for 3-months. The post will be hybrid working, with 5 days on-site at their campus in Central London.
Key responsibilities for this post will include:
- Providing administrative and secretarial support to the centre leadership team including diary management, organising travel and accommodation, and providing reminders for appointments and deadlines.
- Responsibility for the recruitment and HR processes for staff and students in the centre, including ensuring that information in the database is kept accurate and up-to-date.
- Assisting in the planning and organisation of centre activities.
- Acting as one of the main administrative points for the centre, liaising with both internal and external stakeholders, including colleagues across the institution to ensure the smooth running of services within the centre.
- Contributing to the development and production of centre documentation (e.g. newsletters, websites, posters, reports and guidelines) using appropriate software.
- Financial administration, including raising purchase orders and processing invoices, and liaising with the purchasing office to ensure cost-effectiveness in the day-to-day running of the centre.
- Coordinating, arranging, and supporting meetings.
To be considered for this post, you will have:
- Previous experience within a similar role within the higher education or wider not-for-profit sectors.
- Experience of diary and agenda management, and time-management.
- Excellent interpersonal and communication skills, a keen attention to detail and organisational skills.,
- Experience managing and prioritising a varied workload, working well under pressure and a flexible attitude to work.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Harris Hill is thrilled to be partnering with Noah's Ark Children's Hospice in the search for a dedicated and organised Data and Performance Analyst . If you are passionate about information management and producing accurate and insightful reports, this could be the perfect opportunity for you!
In this role, you will focus on managing and improving the quality-of-service user data, ensuring effective data handling, and provide accurate management information for key reports. As part of the team at Noah's Ark Children's Hospice , you will have the opportunity to make a meaningful difference in the lives of children with serious health conditions and their families in North London and beyond.
Title: Data and Performance Analyst
Hours: Part time (30 hours per week), permanent
Salary: Pro Rata salary of £24,510 - £26,548 per annum plus benefits
Location: Hybrid working available
Closing date : Applications will be reviewed on a rolling basis
More about the role:
The role of Data and Performance Analyst involves in-depth data interrogation, creating reports for internal and external stakeholders, and supporting service planning and performance management. You will play a pivotal role in implementing a new care database, provide training on systems, and ensure compliance with GDPR regulations. Strong Excel and database skills, attention to detail, and problem-solving abilities are key to success in this position .
Key Responsibilities:
* Solid knowledge and experience of Microsoft Excel to at least an intermediate level.
* Knowledge of data interrogation and confidence in producing reports.
* Experience of using client and/or information databases.
* Previous experience of working in a clinical setting or a palliative care service would be an advantage.
This role provides the chance to work in a collaborative, purpose-driven setting, where your efforts will make a meaningful and lasting difference. If you are dedicated, organised, and reliable, with a strong focus on information management and a commitment to producing accurate reports, I'd love to hear from you.
To apply for this role and for further details, including a job description and person specification, please contact Faye at Harris Hill via the apply button.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are actively recruiting for an Interim Head of HR Operations to join our education client for an initial period of 6 months. Reporting directly to the Director of People and Culture, this role is a key member of the People and Culture leadership team.
You will have lead responsibility for managing the delivery of our Human Resources operational services, ensuring efficient, effective and high quality transactional and recruitment services are delivered across the whole employee lifecycle.
As our interim Head of HR Operations, you will act as our internal expert on pay, reward and HR information systems as well as managing the HR operations team. You will be tasked with researching , developing and implementing reward solutions that support our business, help development of our Recruitment and onboarding and be a lead on HR data using our Core HR system (Midland HR's iTrent and Stonefish) meet organisational and user needs and help ensure that as an organisation we are compliant with legislative and regulatory requirements.
Hybrid working available of 2/3 days in the London offices.