Client Manager Jobs
Somerset Wildlife Trust requires a talented Administrator to join the busy People, Culture & Resources Team.
Governance and Business Administrator
Salary: Salary Staff Grade 3 £26,652
Contract type: Permanent
Working hours: Full time
Location: Taunton, Somerset, with opportunity for hybrid working
This is a key post within the Trust communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.
The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Senior Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.
As Business Administrator within the PCR Team, the role will provide office support, answering telephone calls, emails, handling correspondence and maintaining records. The role will develop and maintain relationships with Trustees, external contacts and other stakeholders. Also, the role will implement techniques and processes to enhance productivity and efficiency.
Responsibility 1: Lead on providing expertise on a comprehensive governance service
- Acting as secretary to the Trusts Council, sub committees and Sales Board.
- Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
- Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
- Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
- Maintaining live files and records at Companies House.
- Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
- Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
- Fixing dates, orchestrate agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
- Organising and facilitating Trustee inductions.
- Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
- Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.
Responsibility 2: Provide a comprehensive administrative and clerical support to the People, Culture and Resources Team to support the smooth running of the office.
- Overseeing the PCR team administrative support functions.
- Handling communications: Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
- Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
- Maintaining office equipment: Operating and maintaining equipment such as photocopier and franking machine.
- Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
- Keeping track of inventory and ordering office supplies such as first aid equipment, coffee and tea and other items.
- Using spreadsheets for budget evidencing and monitoring purposes – (credit card transactions & Amazon purchasing).
Responsibility 3: Utilising your strong commitment to customer service, provide a first-class customer service for the organisation and its stakeholders, ensuring that every customer is completely satisfied with their customer experience
- Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with in an efficient manner.
- Answering customer queries, responding to questions from incoming correspondence.
- Resolving complaints by liaising with relevant teams to ensure customer satisfaction and ensure regular contact with both internal colleagues and external stakeholders.
- Keeping accurate records of customer interactions including a complaints log.
- Providing information to stakeholders to answer questions and queries.
- Escalating issues referring any complex issues to Heads or Team managers when necessary.
We offer fantastic benefits of working for the Somerset Wildlife Trust including:
- 7% employer pension contribution
- Life insurance
- Flexible and agile working
- Wellbeing support – Employee Assistance Program
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
- Staff social calendar and events
The opportunity to make a real and positive difference to nature, communities, and the climate.
Closing date: Monday 11 November 2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
Prospectus is excited to partner with a values-driven charity dedicated to providing specialist dementia support and advice for families. We are seeking an interim IT Consultant for a 6-month full-time role. This position offers hybrid working arrangements.
Our client is looking for someone who is a ‘doer’, a technical hands-on cyber security professional who has energy and a willingness to respond to a fast-paced working environment.
The IT Consultant with have overall technical responsibility for the charity’s network and telecommunications infrastructure, core and cloud applications and cyber security. Ensure that network uptime is maximised, network threats are detected and mitigated against and that technical team resources are managed accordingly. Your responsibilities will include implementing SLAs so that teams are working on specific targets, delivering a phone system project, and reviewing and recommending the current SD+ system, a regular program of PEN test and other cyber security arrangements. You will take charge of all cybersecurity initiatives within the charity’s IT department and serve as the primary point of contact for all IT matters, you will collaborate closely with the Head of IT and other IT team members, participating in relevant meetings and providing crucial information to committees and the Board of Trustees.
The ideal candidate will have significant experience in Cyber Security and Support Desk Service Management. We are looking for a highly motivated ‘hands-on’ self-starter, able to work autonomously to see plans through to conclusion. Along with a strong understanding of IT security strategies and proficiency in various IT tools, you should possess strong interpersonal and operational skills. You need to be an excellent communicator, capable of engaging and influencing both technical and non-technical audiences collaboratively.
At Prospectus, we are committed to supporting you throughout your application journey. We encourage candidates of all backgrounds to apply, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
To apply, please submit your up-to-date CV. If your experience aligns with the role, we will arrange a call to discuss the opportunity in more detail. We look forward to connecting with you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them.
All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker (Community Connector – Assessment and Engagement Team)
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for three Support Workers (Community Connectors – Assessment and Engagement Team) to join our team. We have three positions available in Aylesbury.
Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance use, the Recovery Agenda and the problems caused by alcohol and drug misuse.
Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety.
We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply please submit a CV and supporting statement which should clearly outline your skills and experience.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.
Debt Advisers (National Debtline)
Birmingham / Hybrid
Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits
Closing date for applications is 13th November 2024.
Stage one: telephone interviews will commence 4th November.
Stage two: formal interviews to take place at our Birmingham office from w/c 11th November.
Start date: 3rd February 2025
Can you help people through the cost of living crisis?
We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.
National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.
As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.
Skill Requirements
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You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.
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The ability to fact find
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Be able to problem solve
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To quickly analyse complex situations to find the best solution.
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You will have ideally worked in a busy, target-driven environment before
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Ability to effectively manage a significant number of calls per day
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Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.
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Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases
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Excellent attention to detail
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Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations.
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Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.
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Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..
The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply.
You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week.
We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.
You must be able to commit to training full time for the first 10 weeks of employment.
We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.
In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.
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29 days annual leave plus bank holidays
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A contributory pension scheme
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Hybrid working arrangement
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Generous Life Insurance
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Wellbeing days
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Healthcare cash back scheme
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Free on-site gym
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Enhanced maternity pay
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Long service awards
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Subsidised parking
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Social events
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Birthday voucher
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Employee Assistance Programme
In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.
We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.
We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.
We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with a fantastic creative digital marketing agency that focus their efforts on the third sector and work with values-based organisations. Through their work they have managed to increase donations for charities as well as increasing traffic to various charities websites. They specialise in crafting impactful digital marketing strategies, creative campaigns and comprehensive go-to-market plans. A fantastic opportunity exists for a Marketing Executive to join the team. As Marketing Executive, you will have the opportunity to work closely with a diverse portfolio of clients, utilising your skills to elevate their digital presence across various channels. This is a great role for someone looking to build their career in digital marketing. Permanent, hybrid role, Bradford.
Who are we looking for?
Ideal candidates will have 1-2 years of experience working in a creative environment. You will have proven experience in social media management, email marketing and creative digital campaign execution. You will also have a strong understanding of digital marketing trends and best practises in the sector. With your creative mindset, you will have a keen eye for digital design and messaging and will also be familiar with analytics tools and data-driven decision making. A bachelor’s degree in marketing, Business or a related field is an advantage for this role as well as excellent communication and interpersonal skills.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
About Us
Hibiscus Initiatives is a passionate, women’s organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the Criminal Justice and Immigration systems. As an organisation, we have distinct expertise in working with Black and minoritised women in prison, in the community and in immigration removals centres.
Our holistic and trauma informed approach makes a real and lasting impact on women's lives. We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices, so their experience is recognised by those making policy decisions.
We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or gender-based violence. Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles.
We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities and offer wellbeing classes and activities, clinical supervision, an Employee Assistance Program and other benefits to support staff wellbeing.
This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.
About the Role
We are now recruiting for an experienced Policy and Public Affairs Specialist to lead on planning and delivering Hibiscus’ work on racial and intersectional inequalities in the Criminal Justice and Immigration systems.
Development, research and report writing will be a key aspect of this role; the successful candidate will be responsible for drafting policy recommendations, reports, and consultation responses on issues related to Black and minoritised migrant women in contact with the Criminal Justice and Immigration systems. Supporting the Head of Policy and Public Affairs, they will engage and develop relationships with key political and parliamentary stakeholders, developing and delivering a variety of public affairs initiatives to inform decision-makers and influence policy in Criminal Justice, Immigration and Violence Against Women and Girls (VAWG) sectors. The post holder will prepare press releases and statements to address prison and immigration reforms, identifying the gaps of adequate support for women, and will analyse external and internal quantitative and qualitative data relevant to our work.
As part of the role, the Policy and Public Affairs Specialist will be responsible for raising awareness and creating content on the treatment of Black and minoritised migrant women within the Criminal Justice System. The post holder will identify opportunities for influence, monitor trends and developments, and prepare communications, reports and policy briefings to help ensure our work has an impact.
The post holder will also be responsible for leading Hibiscus’ partnership work on the Women’s Justice Reimagined project, advocating for the reimagination of the Criminal Justic System. They will build on Hibiscus’ policy work to raise our profile within advisory and working groups, creating alliances with other organisations in the sector and collaborating with other specialist and third-sector organisations to campaign for policy change and increase policy and decision-makers awareness of the issues Hibiscus works on.
[Please note: Successful candidates will need to have been resident in the UK for a minimum of 3 years to ensure the clearance process is authorised.]
Salary
£30,500 - £34,000 *
*negotiable within salary band, depending on experience
Team
Policy and Public Affairs
Duration
Two years (thereafter subject to funding)
Hours
Full-time (35 hours per week)
Location
Hibiscus Head Office and across London, with flexible working arrangements considered.
Reporting to
Head of Policy and Public Affairs
About You
The successful candidate will have experience working in the UK political context to influence change, with demonstrable experience in developing and implementing public affairs strategies and building relationships with policy makers to inform decision making in government and across the Criminal Justice and Immigration sectors.
The candidate will have knowledge and experience in collecting quantitative and qualitative research methods to produce evidence-based reports, press statements, and legislative policy briefings. They will have in-depth knowledge of UK legislation and government institutions related to Criminal Justice, VAWG and Immigration sectors and an ability to analyse government and public policy reports to provide accurate and accessible briefings.
The successful candidate will demonstrate excellent verbal and written communication skills, with a strong self-awareness and ability to prioritise workloads whilst working collaboratively with colleagues.
They will demonstrate a commitment to Hibiscus's ethos aims and objectives, including having an intersectional and anti-racist approach to the work and a comprehensive understanding of one of more of Hibiscus’ key work areas.
Please download the Job Description and carefully read through the information provided regarding the role and person specification.
The client requests no contact from agencies or media sales.
Liberty is looking for a creative and strategic lawyer to join its legal team. Strategic litigation is core to Liberty’s work. Our lawyers work closely with the rest of the organisation using casework and legal advice to help Liberty reach its strategic goals. You will be responsible for running a small caseload of strategic litigation, conducting interventions and providing specialist human rights advice. A large part of the role is identifying and then scoping potential cases, working closely with other organisations to develop the litigation in a collaborative and creative way.
If you are interested in a job that involves innovative legal work in the NGO sector, we would like to hear from you. We have deliberately not included a requirement for a certain level of PQE in the selection criteria as we are keen to hear from candidates with pre-qualification experience, including experience outside the legal sector. We are also interested in more experienced applicants who may not see themselves as a human rights lawyer, but are interested in moving into this area.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 12PM Friday 8 November 2024.
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held on the week commencing 18 November 2024
Second round interview will be held on the week commencing 25 November 2024
Apply via the job board on our wesbite.
The client requests no contact from agencies or media sales.
Recovery and Connect Worker
We’re looking for a highly motivated Recovery and Connect Worker with experience and knowledge of working with people to achieve goals.
If you are passionate and committed to supporting people in their recovery journey, with previous experience, and the ability to work independently and part of a larger team, then apply today!
Position:Recovery & Connect Worker
Location: Surrey Downs
Hours: 37 hours a week
Salary: £30,300 (per annum)
Contract: 12-month Fixed Term Contract
Benefits: Pension, Employee Assistance Programme
Closing Date: Sunday 10th November
Interviews: Wednesday 13th November
The Role
Recovery and Connect is a project delivered in partnership with Surrey and Borders Partnership NHS Foundation Trust. The Recovery and Connect Worker will work intensively with a caseload of individuals identified by the HomeFirst alliance, who have a pre-existing mental health concern and to support them to access ongoing community services. The role will involve working as part of a team aligned to the shared care forum to support vulnerable service users.
About You
With a diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3) and community experience of mental health, wellbeing, or behaviour change work with adults, you will have:
- The ability to work collaboratively within a multidisciplinary team (statutory and voluntary).
- An understanding of confidentiality, consent, information sharing, including GDPR.
- An understanding of Safeguarding policy and practice.
- Good communication and written skills and a commitment to accurate and confidential record keeping.
- The ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries.
- The ability to work to all the policies, procedures, and standards of the service and joint working arrangements with statutory and voluntary sector partners.
- Extensive knowledge and understanding of mental health issues.
- Knowledge and skills of engagement, motivational, and behaviour change approaches.
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community.
- The ability to use supervision effectively.
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner.
- The ability to manage any challenging behaviour from clients.
- The ability to self-manage a caseload.
About the Organisation
The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
You may also have experience in areas such as Counselling, Counsellor, Mental Health Counsellor, Psychology, Social Worker, Social Work, Probation, Criminal Justice, Mental Health, Health and Social Care, Mental Health Recovery Worker, Mental Health Worker, Mental Health Support Worker, Connect Worker, Community Connect, Social Welfare, Recovery Support Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Aurora New Dawn is a female-led charity dedicated to ending violence and abuse against women and girls. Since 2011, we have offered safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence, and stalking. One of the core ways that we do this is through our DVA Car™ service and Helpline service.
Our DVA Cars™ provide a service whereby every Friday and Saturday night, the project worker works alongside a police officer, attending reports of domestic abuse offering support to victims.
Our Helpline operates Out of Hours giving victims somewhere to call when other services are closed. The aim is to offer independent support and advice to victims and survivors during that window of opportunity: the moment they make the choice to reach out for help.
The candidate will be passionate about supporting survivors of domestic violence and abuse and wants to play a pivotal role in helping victims at the point of crisis. You will be working as part of a collaborative and passionate team, all dedicated to helping women feel seen, heard, and understood.
Whilst experience and knowledge of domestic abuse is a benefit it is not essential - it is more important to us that we find the right person who can truly support and guide our clients.
This role comprises of two parts.
Part one:
· To provide an out-of-hours, face-to-face crisis response to incidents of domestic violence working alongside officers from Hampshire Constabulary.
Friday or Saturday: 17.00hrs – 03.00hrs
Part two:
1. To work office or home-based completing follow-on referral work from the above and support with the day to day running of the office.
Monday – 5hrs (between the hours of 8am -5pm)
One other weekday – 4hrs (between the hours of 8am -5pm)
For an informal chat about this role please call Aurora New Dawn and ask for the Operations Director
To apply please send a covering letter and monitoring form - please see Aurora New Dawn Website for Job Vacancy information to apply.
Please add DVA Car™ Advocate in the subject heading.
You are advised to read the job description and person specification carefully as the decision to shortlist you for interview will be based on the information you provide in your letter.
Aurora New Dawn is a registered charity giving safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref PWN-241
Are you a driven, collaborative and compassionate individual with a proven record of working with male adults in the criminal justice system, whether in the community or in prisons? Do you have experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, or people who are angry and confused?
If so, St Giles Trust is looking for a proactive Personal Wellbeing Navigator to oversee the delivery of Personal Wellbeing services to referrals of community offenders and prison leavers, including families, made by the Probation Service in North Yorkshire.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. This will involve undertaking assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved, and creating a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. You will deliver a range of interventions to service users, including group work sessions where required, and work with service users flexibly, meeting and undertaking interventions in a range of prescribed locations across a wide geographical area.
We will also rely on you to develop and maintain positive working relationships with external agencies including Probation, Prisons and partners, and work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, recording all activity relating to caseload and ensuring all information is recorded within agreed deadlines are all also vital aspects of the role.
What we are looking for
- Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
- L3 qualification in Advice and Guidance or equivalent
- A sound knowledge of the requirements of managing a caseload
- An understanding of the barriers faced by people with complex and multiple needs
- The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
- Impressive interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work.
Please note: this role requires that successful candidates must undergo an Enhanced Adult workforce with Adult Barred List DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 3rd November 2024. 11:00 pm.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Home Based. The successful candidate will be Suffolk based.
Contract: Fixed term Maternity cover contract for 6 months (December – June), 35 hours per week.
Our Dementia Advisers provide an opportunity to reach people affected by Dementia through Telephone, Face-to-Face and Online support. The team are well-established, local experts in face-to-face Dementia Support with a range of experience and knowledge to tailor our community-based service to the local population.
- Are you looking for a rewarding and challenging career in advising and guiding people affected by dementia?
- Do you feel you could you help people maintain their independence, improve their sense of well-being and enable them to take more control of their lives?
- Would you thrive in a role where every day is different?
If yes, we are offering a great opportunity to join our team providing personalised advice, guidance and support to people diagnosed with dementia and their carers!
As a Dementia Adviser, you will have the rewarding opportunity to provide support, information, and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives.
The service is unique to each service user as it is based upon their personal circumstances and support needs. You will offer support to your clients in a variety of ways, whether in the client's own home, or at other locations in the community, face to face, by phone, letter, or email. You will also assist service users to access other services, providing signposting and referrals.
Your role will include:
- Supporting people affected by dementia, families and carers to access vital services.
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing service and building relationships with a range of health and social care professionals.
About you: - Ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- Understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- The ability to travel across local area independently when required.
Closing date: 11th November 2024
Interview date: 18th November 2024
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
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Job Summary
The Events Coordinator will be responsible for the planning, organisation, and smooth execution of both internal and external event bookings at the LSE Students' Union (LSESU). This role involves coordinating a diverse range of events, including student-led activities, conferences, workshops, and external bookings from organisations or companies looking to host events at LSESU. You will act as the primary point of contact for all event-related queries, ensuring seamless communication and collaboration across various stakeholders.
About the job
We’re looking for an enthusiastic and organised Events Coordinator to join the LSE Students' Union (LSESU). In this role, you will be responsible for overseeing the planning, management, and delivery of both internal and external events across our vibrant student union. From student-led society activities to large-scale external bookings, you’ll ensure that every event runs smoothly and to a high standard.
Key responsibilities include managing event logistics, liaising with stakeholders, coordinating room bookings, and working closely with both internal teams and external clients. You'll also handle everything from AV setups and catering to ensuring health & safety compliance for all events. Whether supporting student organisers or working with external partners, you'll play a vital role in creating memorable and successful events at LSESU.
This is a fantastic opportunity for someone passionate about event management and looking to make a real impact on student life at one of the world’s leading universities.
Who are we looking for?
We’re seeking a proactive and detail-oriented individual with a passion for events. You’ll have experience in event coordination, ideally within a university, students' union, or similar environment, and be confident managing multiple projects simultaneously.
Key skills and attributes include:
- Excellent organisational and communication skills.
- Experience working with diverse stakeholders, including students, staff, and external clients.
- Strong problem-solving abilities and a proactive approach.
- The ability to manage event budgets and logistics effectively.
- An understanding of health & safety, risk assessments, and event compliance.
If you are someone who thrives in a fast-paced, collaborative environment and enjoys seeing events come to life, we’d love to hear from you!
Why apply?
At LSESU, you’ll be part of a dynamic, supportive team working to enhance the student experience at a world-renowned institution. We offer competitive salaries, generous annual leave, and excellent opportunities for professional development. This is your chance to be at the heart of student engagement and help create memorable experiences at LSE.
Benefits and Perks
In return for your passion and experience we offer:
● Free LSE Students’ Union gym membership.
● First Aid at Work training qualification.
● 10% in our bar and cafe
How we recruit
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
Part 1: Supporting Statement is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the job description and person specification to help write this.
Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.
Want to apply?
To apply please submit an online application.
Job application timeline
Closing date: Monday 28 October 23:59
Intended Interview dates: W/c Nov 4
The client requests no contact from agencies or media sales.
Events Support Executive
We’re looking for an experienced Events Support Executive to join World Vision, an important charity helping vulnerable children across the world.
Position: Events Support Executive (Maternity Cover)
Location: Milton Keynes (UK-based applicants only)
Hours: Part-time, 18 hours per week. Mandatory working days Tuesdays and Wednesdays with the requirement to work occasional evenings and UK travel for events.
Contract: Fixed-term maternity cover for 12 months
Salary: £15,226 per annum (£30,874 FTE) + good range of benefits
Closing date: Monday 4th November 2024
Interview date: Thursday 7th November (online via Microsoft Teams)
**Please Note: Applications without a CV and cover letter will not be considered.**
About the role:
As Events Support Executive, you will support the Specialist Giving team’s strategy and programme of annual events delivering memorable, creative and high-quality events to inspire, engage and steward our audiences. From conception to delivery, you will support the Specialist Giving team's event calendar.
Through these events you will support the engagement of current and future supporters through a Gift in their Will, child sponsorship and non-financial engagement, enabling us to generate more income to increase World Vision UK’s ability to transform children’s lives. You will be working closely with colleagues from across the organisation, these events will engage, inspire and create opportunities for incredible engagement and impact to be seen and made.
Key areas of responsibility include:
- To support the Specialist Giving events programme across a variety of mediums from conception to delivery according to requirements, target audience and objectives. Ensure messaging and supporting materials accurately reflect World Vision's mission, vision and identity.
- Be accountable for the delivery of high-quality donor-focused events, from the concept and planning of new events and updating existing events through to their creation and delivery. You will be responsible for working with the team to deliver physical and virtual events which meet targets and our donor/partner needs and strengthen their relationship with the organisation.
- Use of strong communication skills, creativity and content creation which meets each event's objective(s).
- Administer events, that ensure the appropriate audience(s) are selected from our database and event communications meet GDPR best practice and are logged on the CRM. Setting up correspondence and invites as necessary and processing all responses across all mediums.
- Work with managers to ensure an integrated follow-up after the event. Provide detailed and informative event briefings for staff. Conduct learning reviews and event analysis after each event and use these insights to come up with ideas for improvements and new events
- Responsible for adhering to risk and compliance related to hosting events, including but not limited to, ensuring venue compliance and safety policies are adhered to, risk assessments are completed, and events don't pose a risk to staff, attendees and speakers
- Supplier and logistics oversight – including but not limited to research, sourcing and visiting venues, managing and negotiating caterers, vendors and suppliers to deliver high value and engaging events to budget and on time, processing invoices and purchase orders as required. Keeping suppliers accountable for timely delivery within an agreed budget.
About you:
We are looking for an Events Support Executive with clear communication skills with the ability or experience to work with agility. You will be collaborative and able to work with different types of teams and audiences.
Key skills required for this role:
- Experience in delivering fundraising events that successfully raise income against targets Educated to degree level or above (or with extensive relevant workplace experience demonstrating skills and abilities to manage and deliver events.)
- Full UK Driver’s License Experience in managing and delivering high-quality, successful events meeting a variety of audience needs.
- Strong interpersonal and negotiation skills with experience in managing and influencing a variety of stakeholders at all levels.
About the organisation:
World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.
Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
As a Disability committed employer, we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
You may also have experience in areas such as: Events Support Executive, Events Fundraiser, Challenge Events, Event Fundraiser, Events Fundraising, Challenge Fundraiser, Challenge Fundraising, Events Officer, Events Executive, Events and Marketing, Events and Marketing Officer, Events and Marketing Executive, Events and Marketing Coordinator, Events and Marketing Administrator, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Citizens Advice in West Sussex (North, South, East) are hiring a number of Outreach Advisors to join our team in West Sussex, giving advice on benefits and other money related problems.
Working in partnership with the local authority and charities, our advisors will work for funded projects, with a mixture of co-location and outreach work so you can work closely and make a difference. Advising residents on debt options, benefits, negotiating with creditors and supporting with budgets and working with funders to identify clients and interventions which will benefit from the service. May need to do home visiting.
You will need excellent communication skills, enjoy working with people but able to manage a case mix. You will support the development of local volunteers and feed into social policy; building evidence of the impact of your work. Whilst the ideal candidate will have experience of benefits or debt, training can be provided for the right candidate who can show the skills and attributes or the role.
We are committed to equity, diversity and inclusion, and support our people with their development with ongoing training opportunities.
Basic DBS required.
Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back. We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply. As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.
If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex.
NO CVs PLEASE
Financial Accountant – Process & System Improvement
£51,000 - £59,000
12 month fixed term contract, Full-time
Hybrid working, 2 days a week in the office
Office based in Central London
Exciting opportunity for a qualified accountant to join a world renowned international humanitarian charity during a time of growth and expansion. The successful individual will play a central role in helping the organisation be more effective and efficient. You will work towards these ambitions through developing and implementing changes to finance processes and systems. This will be achieved by leading on a portfolio of improvement projects. In addition, the role-holder will use their skills in Excel, accounting software and reporting to provide ad hoc support to the finance team by identifying and implementing iterative improvements to finance processes and systems where needed.
Key areas of responsibility:
- Design of an effective and sustainable process for a purchase to pay procedure, which includes the payments of expenses and credit cards (seeking significant improvements to current procedures).
- Developing a business case for possible new systems which may be required to deliver new procedures.
- Working with the fundraising team to improve the flow of data between the fundraising database and finance system, including ensuring the coding structure is fit for purpose.
- Commission a review of tax and residency compliance for payrolled staff by working with HR and extemal advisors.
- Assist with embedding knowledge of new processes with relevant non-finance teams / colleagues in relation to key taxation compliance areas, especially relating to fundraising and HR activities.
- Documentation of Finance procedures, as well as the communication, implementation and embedding of policies and processes within finance and the wider office.
- Provide support from the finance function to the fundraising team during the fundraising team's project to introduce a legacy administration database and associated processes.
Who are we looking for?
- A formally qualified Accountant
- Exposure with designing and implementing process change and improvements.
- Familiarity with software implementation (preferably purchase to pay software).
My client is fully open to sector experience. As such we welcome candidates from industry, charity or practice backgrounds.